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2018 Category Leader Virtual Care Platforms

2018 KLAS Category Leader Virtual Care Platforms

2025 BEST IN KLAS

Who is theKLAS Category Leader?



How do they score? In five key performance categories

Market Segment Average   Teladoc Health


Sales & Contracting

Implementation & Training

Functionality & Upgrades

Service & Support

General

50
100

Solutions Not Ranked

Limited Data Products

Score

Telehealth*

84.3

Telemedicine*

87.6

TruClinic Telemedicine*

91.7

Simple Health*

79.7

Zipnosis*

89.6

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

See the latest BEST IN KLAS 2018

2025 Best in KLAS Awards - Global Software
2025 GLOBAL
2025 Best in KLAS Awards - Software and Services
2025 BEST IN KLAS

How do Virtual Care Platforms solutions compare?


Past Virtual Care Platforms Awards

2025
Virtual Care Platforms (Non-EHR) 2025 Virtual Care Platforms (Non-EHR)
2024
Virtual Care Platforms (Non-EHR) 2024 Virtual Care Platforms (Non-EHR)
2023
Virtual Care Platforms (Non-EMR) 2023 Virtual Care Platforms (Non-EMR)
2022
Virtual Care Platforms (Non-EMR) 2022 Virtual Care Platforms (Non-EMR)
2021
Virtual Care Platforms (Non-EMR) 2021 Virtual Care Platforms (Non-EMR)
2020
Virtual Care Platforms 2020 Virtual Care Platforms
2019
Virtual Care Platforms 2019 Virtual Care Platforms
2018
Virtual Care Platforms 2018 Virtual Care Platforms
Related ReportsView All Reports
Performance
KLAS article icon
Virtual Sitting & Nursing 2023
19 September 23    |   Ciera Walker and Schafer Jackson
Virtual sitting and virtual nursing solutions are receiving attention from healthcare organizations. Although the use of virtual nursing especially is not yet widespread, and although both use cases often require a significant up-front investment in equipment, organizations are interested in their potential to improve patient outcomes, alleviate staffing shortages, and reduce costs. This report—KLAS’ first about virtual sitting and nursing—is an early look at customer experiences and the positive outcomes (clinical, financial, and operational) organizations are seeing in this space. Broad market insights are also shared. KLAS will continue collecting data on virtual sitting and nursing software and share insights as the market grows.
Perception
KLAS article icon
Telehealth & Remote Patient Monitoring Ecosystem 2023
06 July 23    |   Ciera Walker and Schafer Jackson
Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
Middle East Telehealth 2022
02 August 22    |   Everton Santos and Jonathan Christensen
At the onset of the COVID-19 pandemic, provider organizations around the world adopted telehealth technology or greatly expanded its use seemingly overnight in order to keep patients and healthcare staff safe while still in communication. Since then, virtual visits have become a mainstay in the Middle East, as in other regions. All interviewed customers in the Middle East report high satisfaction with their virtual visit technology (either virtual care or video conferencing platforms), though specifics of the customer experience do vary across vendors. This telehealth report—KLAS’ first to focus on a specific region outside the US—examines how non-EMR-affiliated virtual visit solutions differ across key metrics (including product usability, implementation and training, and vendor partnership) and also summarizes common EMR vendors and their approaches to virtual visits.

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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