2018 Category Leader Virtual Care Platforms

Solutions Not Ranked

Limited Data Products

Score

Telehealth*

84.3

Telemedicine*

87.6

TruClinic Telemedicine*

91.7

Simple Health*

79.7

Zipnosis*

89.6

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

Performance

Telehealth Performance 2022

07 July 22 | Ciera Walker and Schafer Jackson

At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.

As telehealth strategies mature beyond virtual visits, providers are looking for a virtual care platform that will allow them to interoperate with solutions like remote patient monitoring, interpretive services, imaging, and the EMR to make data more accessible and improve outcomes. Since clinical workflows are unique to each service line, the platform needs to be configurable and scalable to meet the needs of each organization. ViTel Net vCareCommand is a platform that allows healthcare organizations to connect the aforementioned solutions while configuring a specific workflow for each service line. The aim of this report is to validate the configured workflows, interoperability, and outcomes achieved by healthcare organizations using the ViTel Net platform.

Across the globe, COVID-19 forced provider organizations to explore new ways to safely meet with and care for patients. While regulations may shift in the post-COVID world, most countries are unlikely to roll them back completely, meaning telehealth is here to stay. For this study, KLAS interviewed 113 organizations outside the US about their current state with and future plans for virtual visit technology. 90% have adopted virtual visit technology, and in total, they mentioned using or considering the commercial video visit platforms, public telehealth platforms, or video conferencing platforms of 56 different vendors. At the onset of the COVID-19 pandemic, organizations rolled out technology in a matter of weeks, and most plan to reevaluate these solutions in the near future. What types of platforms and which vendors are being used and considered most often? Who is likely to lose customers and why?

The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.

2018 KLAS Category Leader Virtual Care Platforms

2018 BEST IN KLAS

SOFTWARE

GLOBAL

Who is theKLAS Category Leader?

How do they score? In five key performance categories

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

See the latest BEST IN KLAS 2018

2022 GLOBAL

2022 BEST IN KLAS

How do Virtual Care Platforms solutions compare?

Past Virtual Care Platforms Awards

Konfidence

2018 KLAS Category Leader Virtual Care Platforms

2018 BEST IN KLAS

SOFTWARE

GLOBAL

Who is theKLAS Category Leader?

How do they score? In five key performance categories

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

See the latest BEST IN KLAS 2018

2022 GLOBAL

2022 BEST IN KLAS

How do Virtual Care Platforms solutions compare?

Past Virtual Care Platforms Awards

Konfidence

Contact KLAS

Tell us about your organization

How can we help you?