2018 Category Leader Virtual Care Platforms

2018 KLAS Category Leader Virtual Care Platforms

2021 BEST IN KLAS

Who is theKLAS Category Leader?



How do they score? In five key performance categories

Market Segment Average   Teladoc Health


Sales & Contracting

Implementation & Training

Functionality & Upgrades

Service & Support

General

50
100

Solutions Not Ranked

Limited Data Products

Score

Epic Telehealth*

84.3

swyMed Telemedicine*

87.6

TruClinic Telemedicine*

91.7

VSee Simple Health*

79.7

Zipnosis*

89.6

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

See the latest BEST IN KLAS 2018

2021 Best in KLAS Awards - Global Software
2021 GLOBAL
2021 Best in KLAS Awards - Software and Professional Services
2021 BEST IN KLAS

How do Virtual Care Platforms solutions compare?


Past Virtual Care Platforms Awards

2021
Virtual Care Platforms (Non-EMR) 2021 Virtual Care Platforms (Non-EMR)
2020
Virtual Care Platforms 2020 Virtual Care Platforms
2019
Virtual Care Platforms 2019 Virtual Care Platforms
2018
Virtual Care Platforms 2018 Virtual Care Platforms
Related Reports View All Reports
Perception
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Global (Non-US) Virtual Visit Solutions 2021
03 August 21    |   Jeremy Goff and Jonathan Christensen
Across the globe, COVID-19 forced provider organizations to explore new ways to safely meet with and care for patients. While regulations may shift in the post-COVID world, most countries are unlikely to roll them back completely, meaning telehealth is here to stay. For this study, KLAS interviewed 113 organizations outside the US about their current state with and future plans for virtual visit technology. 90% have adopted virtual visit technology, and in total, they mentioned using or considering the commercial video visit platforms, public telehealth platforms, or video conferencing platforms of 56 different vendors. At the onset of the COVID-19 pandemic, organizations rolled out technology in a matter of weeks, and most plan to reevaluate these solutions in the near future. What types of platforms and which vendors are being used and considered most often? Who is likely to lose customers and why?
Performance
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Telehealth Ecosystem 2021
20 May 21    |   Adam Cherrington and Ciera Walker
The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.
Emerging Technology
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SOC Telemed
14 May 21    |   Sam Eaquinto and Schafer Jackson
SOC Telemed offers a turnkey virtual telemedicine platform to help hospitals expand their telemedicine programs across multiple service lines and facilities while achieving clinical and financial outcomes. Customers can leverage their own existing telemedicine hardware and physicians, SOC Telemed’s hardware and physicians, or a hybrid of the two. This report seeks to validate the performance, outcomes, and use cases of the Telemed IQ platform.
Emerging Technology
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Bright.md
05 March 21    |   Adam Cherrington and Sam Eaquinto
Bright.md offers a solution that seems to go past the typical telehealth model by offering an online visit that creates unique notes, uses NLP to help assess a patient’s primary issue, and creates a care path for next steps. This unique approach to virtual care and care management makes Bright.md a compelling option for provider organizations. This spotlight attempts to validate the performance, benefits, and outcomes associated with Bright.md’s solution and its unique approach to virtual care.
First Look
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Cloudbreak
19 February 21    |   Adam Cherrington and Sam Eaquinto
Cloudbreak offers a unique telehealth platform that is built to scale and is connected to a network of real-time medically qualified interpreters. In the past year, Cloudbreak has offered a telehealth solution with their interpretation services. This report aims to validate the use cases where customers are using both the solution and the services.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Telehealth Performance 2020
07 January 21    |   Adam Cherrington and Dan Czech
COVID-19 revealed telehealth to be a sleeping giant, with visit volumes (previously at or below 1% for a majority of healthcare organizations) skyrocketing overnight. Some telehealth technology vendors have risen to meet the challenges of this rapid, exponential adoption, and others have struggled to deliver. This report seeks to provide insights into how well telehealth vendors have scaled their technology and supported customers during the pandemic, which deliver the best patient experience, and which are seen by customers as viable go-forward options.
Flash Insights
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Teladoc Health/Livongo Merger
18 December 20    |   Adam Cherrington and Sam Eaquinto
In October 2020, Teladoc Health finalized a deal to acquire Livongo. This merging of two publicly traded virtual care companies creates a telehealth giant amid rising demand for virtual care solutions. In July 2020, Teladoc Health acquired InTouch Health, another telehealth company. This KLAS Flash Insights report will share reactions from customers of all three vendors to the Teladoc Health/Livongo merger and their perception of what impact it will have. KLAS interviewed 30 individual clients—of these, 11 use InTouch Health, 11 use Livongo, and 14 use Teladoc Health (some organizations use two of these vendors’ solutions, but none use all three).
Emerging Technology
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Microsoft Teams
11 December 20    |   Ryan Pretnik and Sam Eaquinto
Healthcare organizations are looking for viable long-term telehealth solutions capable of handling the immediate demand created by COVID-19 as well as organizations' long-term strategic initiatives. In this Spotlight, KLAS examines Microsoft Teams and the early outcomes and satisfaction of some of its healthcare customers.
Flash Insights
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Amwell
04 December 20    |   Adam Cherrington and Sam Eaquinto
In August of 2020, Google Cloud announced plans to invest $100 million into Amwell, forming a strategic partnership with plans to scale the Amwell telehealth platform. Following this investment, Amwell made their public debut on the New York Stock Exchange in September. This KLAS Flash Insights report will explore Amwell customers’ reactions to these events and perceptions about the future impact.
Emerging Technology
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Zoom Health
23 October 20    |   Adam Cherrington and Sam Eaquinto
Everyone knows Zoom, but how well does the solution perform for healthcare organizations looking to handle the immediate demands created by COVID-19 as well as develop long-term strategic initiatives? In this Spotlight, KLAS examines the early outcomes and satisfaction of some of Zoom’s healthcare customers.
White Paper
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Middle East & North Africa (MENA)
06 August 20    |   Jeremy Goff and Jonathan Christensen
Due to the ongoing COVID-19 pandemic, demand for telehealth services and solutions has skyrocketed. This guidebook—a collaboration between KLAS and the MENA Telehealth conference (an MWAN Events initiative)—is intended to help healthcare organizations in the Middle East and North Africa (MENA) understand some of the prominent telehealth options in their region amid a rapidly evolving information technology landscape. Readers should note that (1) this resource is not an exhaustive list of all telehealth vendors or solutions available and (2) the solution descriptions herein have been supplied by the vendors themselves and have not been validated by KLAS or MENA Telehealth.
White Paper
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COVID-19 Telehealth Guide
06 May 20    |   Adam Cherrington and Dan Czech
Use of telehealth technology, which until recently had been increasing at a gradual but steady pace, has sharply accelerated in the midst of the COVID-19 outbreak. Relaxed privacy and reimbursement regulations have—at least temporarily—removed some significant barriers to providing this type of care, and with healthcare organizations looking to reduce face-to-face visits, many are either deploying telehealth technology for the first time or expanding their current offerings. This resource—the first of two COVID-19 focused telehealth reports—aims to provide high-level guidance helpful to organizations as they make immediate decisions and also solidify long-term telehealth strategies. It includes high-level overviews of validated vendors’ current customer satisfaction, key questions to consider in building a strategy, and a consolidated view of KLAS’ previously published telehealth reports.
Emerging Technology
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Caregility
24 April 20    |   Doug Tolley and Sam Eaquinto
This Spotlight report focuses on Caregility, an inpatient telehealth video platform. KLAS Spotlight reports draw on the feedback of early adopters to answer common questions provider organizations have when considering emerging, disruptive, or innovative technology. By revealing which product features and functionalities are actually in use, exploring customers’ expected outcomes, and capturing early satisfaction data, Spotlight reports make it possible for provider organizations to separate fact from fiction.
Performance
KLAS article icon
Telehealth Virtual Care Platforms 2018
06 December 18
Healthcare organizations report high satisfaction with their telehealth virtual care platforms (VCPs), so one might think it makes no difference what platform is used. In reality, there are significant differences in how broad the various platforms are and in the quality of the vendors’ service. Additionally, there is a trend of poor integration, and enterprise scalability is anything but certain for VCPs from either best-of-breed or EMR vendors. Hold on—this industry is about to get interesting!

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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