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2018 Category Leader Virtual Care Platforms

2018 KLAS Category Leader Virtual Care Platforms

2022 BEST IN KLAS

Who is theKLAS Category Leader?



How do they score? In five key performance categories

Market Segment Average   Teladoc Health


Sales & Contracting

Implementation & Training

Functionality & Upgrades

Service & Support

General

50
100

Solutions Not Ranked

Limited Data Products

Score

Telehealth*

84.3

Telemedicine*

87.6

TruClinic Telemedicine*

91.7

Simple Health*

79.7

Zipnosis*

89.6

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

See the latest BEST IN KLAS 2018

2022 Best in KLAS Awards - Global Software
2022 GLOBAL
2022 Best in KLAS Awards - Software and Professional Services
2022 BEST IN KLAS

How do Virtual Care Platforms solutions compare?


Past Virtual Care Platforms Awards

2022
Virtual Care Platforms (Non-EMR) 2022 Virtual Care Platforms (Non-EMR)
2021
Virtual Care Platforms (Non-EMR) 2021 Virtual Care Platforms (Non-EMR)
2020
Virtual Care Platforms 2020 Virtual Care Platforms
2019
Virtual Care Platforms 2019 Virtual Care Platforms
2018
Virtual Care Platforms 2018 Virtual Care Platforms
Related ReportsView All Reports
Perception
KLAS article icon
Global (Non-US) Virtual Visit Solutions 2021
03 August 21    |   Jeremy Goff and Jonathan Christensen
Across the globe, COVID-19 forced provider organizations to explore new ways to safely meet with and care for patients. While regulations may shift in the post-COVID world, most countries are unlikely to roll them back completely, meaning telehealth is here to stay. For this study, KLAS interviewed 113 organizations outside the US about their current state with and future plans for virtual visit technology. 90% have adopted virtual visit technology, and in total, they mentioned using or considering the commercial video visit platforms, public telehealth platforms, or video conferencing platforms of 56 different vendors. At the onset of the COVID-19 pandemic, organizations rolled out technology in a matter of weeks, and most plan to reevaluate these solutions in the near future. What types of platforms and which vendors are being used and considered most often? Who is likely to lose customers and why?
Performance
KLAS article icon
Telehealth Ecosystem 2021
20 May 21    |   Adam Cherrington and Ciera Walker
The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.
Emerging Technology
KLAS article icon
SOC Telemed
14 May 21    |   Sam Eaquinto and Schafer Jackson
SOC Telemed offers a turnkey virtual telemedicine platform to help hospitals expand their telemedicine programs across multiple service lines and facilities while achieving clinical and financial outcomes. Customers can leverage their own existing telemedicine hardware and physicians, SOC Telemed’s hardware and physicians, or a hybrid of the two. This report seeks to validate the performance, outcomes, and use cases of the Telemed IQ platform.
Emerging Technology
KLAS article icon
Bright.md
05 March 21    |   Adam Cherrington and Sam Eaquinto
Bright.md offers a solution that seems to go past the typical telehealth model by offering an online visit that creates unique notes, uses NLP to help assess a patient’s primary issue, and creates a care path for next steps. This unique approach to virtual care and care management makes Bright.md a compelling option for provider organizations. This spotlight attempts to validate the performance, benefits, and outcomes associated with Bright.md’s solution and its unique approach to virtual care.
First Look
KLAS article icon
Cloudbreak
19 February 21    |   Adam Cherrington and Sam Eaquinto
Cloudbreak offers a unique telehealth platform that is built to scale and is connected to a network of real-time medically qualified interpreters. In the past year, Cloudbreak has offered a telehealth solution with their interpretation services. This report aims to validate the use cases where customers are using both the solution and the services.
Best in KLAS
KLAS article icon
2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
KLAS article icon
Telehealth Performance 2020
07 January 21    |   Adam Cherrington and Dan Czech
COVID-19 revealed telehealth to be a sleeping giant, with visit volumes (previously at or below 1% for a majority of healthcare organizations) skyrocketing overnight. Some telehealth technology vendors have risen to meet the challenges of this rapid, exponential adoption, and others have struggled to deliver. This report seeks to provide insights into how well telehealth vendors have scaled their technology and supported customers during the pandemic, which deliver the best patient experience, and which are seen by customers as viable go-forward options.
Flash Insights
KLAS article icon
Teladoc Health/Livongo Merger
18 December 20    |   Adam Cherrington and Sam Eaquinto
In October 2020, Teladoc Health finalized a deal to acquire Livongo. This merging of two publicly traded virtual care companies creates a telehealth giant amid rising demand for virtual care solutions. In July 2020, Teladoc Health acquired InTouch Health, another telehealth company. This KLAS Flash Insights report will share reactions from customers of all three vendors to the Teladoc Health/Livongo merger and their perception of what impact it will have. KLAS interviewed 30 individual clients—of these, 11 use InTouch Health, 11 use Livongo, and 14 use Teladoc Health (some organizations use two of these vendors’ solutions, but none use all three).

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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