A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 80.5
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
eVisit
Virtual Care Platform as a Service |
83.9 |
N/A
|
15
|
B
|
B
|
B
|
B-
|
A
|
B
|
|
|
|
|
|
|
||||||
Teladoc Health
Virtual Care Platform (InTouch) |
82.0 |
+1%
|
27
|
B
|
B-
|
B
|
B
|
B
|
B-
|
|
|
|
|
|
|
||||||
Caregility
Cloud |
77.3 |
-6%
|
26
|
C-
|
B
|
B-
|
C
|
B-
|
B-
|
|
|
|
|
|
|
||||||
Amwell
Platform |
74.0 |
+5%
|
34
|
C-
|
C
|
C+
|
C
|
C+
|
C+
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Andor Health
ThinkAndor L |
95.8 |
11
|
A
|
A+
|
A
|
A+
|
A+
|
A+
|
|
|
|
|
|
||||
Teladoc Health
Licensed Platform L |
82.7 |
7
|
B-
|
C+
|
A-
|
B
|
A-
|
B
|
ThinkAndor L
11
Licensed Platform L
7