Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2024 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2024 Best In Klas
 

Virtual Care Platforms (Non-EHR)

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 80.5
Software average: 79.6
Grading Scale

Overall performance score
(100-point scale)
Trend
(2023-2024)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                   
eVisit
Virtual Care Platform as a Service  
KLAS comments icon
83.9
N/A
15
B
B
B
B-
A
B
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
82.0
+1%
27
B
B-
B
B
B
B-
         
 
 
 
 
 
Caregility
Cloud  
KLAS comments icon
77.3
-6%
26
C-
B
B-
C
B-
B-
         
 
 
 
 
 
Amwell
Platform  
KLAS comments icon
74.0
+5%
34
C-
C
C+
C
C+
C+
 
50.0
100.0
 
 
culture
B
loyalty
B
operations
B
product
B-
relationship
A
value
B
 
 
culture
B
loyalty
B-
operations
B
product
B
relationship
B
value
B-
 
 
culture
C-
loyalty
B
operations
B-
product
C
relationship
B-
value
B-
 
 
culture
C-
loyalty
C
operations
C+
product
C
relationship
C+
value
C+
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Andor Health
ThinkAndor
L
95.8
11
A
A+
A
A+
A+
A+
       
 
 
 
 
 
Teladoc Health
Licensed Platform
L
82.7
7
B-
C+
A-
B
A-
B
 

L      

&nbps;
Andor Health
ThinkAndor L
95.8
11
culture
A
loyalty
A+
operations
A
product
A+
relationship
A+
value
A+
 

Teladoc Health
Licensed Platform L
82.7
7
culture
B-
loyalty
C+
operations
A-
product
B
relationship
A-
value
B
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EHR) Awards