2025 Best In KLAS Virtual Care Platforms (Non-EHR)

Performance

Virtual Sitting & Nursing 2023

19 September 23 | Ciera Walker and Schafer Jackson

Virtual sitting and virtual nursing solutions are receiving attention from healthcare organizations. Although the use of virtual nursing especially is not yet widespread, and although both use cases often require a significant up-front investment in equipment, organizations are interested in their potential to improve patient outcomes, alleviate staffing shortages, and reduce costs. This report—KLAS’ first about virtual sitting and nursing—is an early look at customer experiences and the positive outcomes (clinical, financial, and operational) organizations are seeing in this space. Broad market insights are also shared. KLAS will continue collecting data on virtual sitting and nursing software and share insights as the market grows.

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.

An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

eVisit Virtual Care Platform as a Service	90.0	+7%	15	A-	A	A-	B+	A	A

Andor Health ThinkAndor	88.2	-8%	15	B	A-	B	A-	A	A

Caregility Cloud	81.5	+6%	29	C	B	B	B-	B	B

Teladoc Health Virtual Care Platform (InTouch)	80.5	-2%	15	B-	B-	B	B	B	B-

Amwell Solutions	62.5	-16%	22	F	F	C-	D+	D+	D+
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Amwell Converge Platform NP	72.8	17	D+	C	B-	C	C	C+

Virtual Care Platforms (Non-EHR)

Past Virtual Care Platforms (Non-EHR) Awards

Contact KLAS

Tell us about your organization

How can we help you?