Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Virtual Care Platforms (Non-EMR)

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 82.7
Software average: 82.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Caregility
Platform  
KLAS comments icon
92
n=17
N/A
A-
A
A-
A
A
A
         
 
 
 
 
 
VSee
Simple Health  
KLAS comments icon
86.7
n=18
N/A
A-
A-
B
B
B
A
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
84.8
n=46
0%
B
B+
B+
B
A-
B-
         
 
 
 
 
 
Teladoc Health
Licensed Platform  
KLAS comments icon
79.7
n=19
N/A
B-
B
B
C+
B
C+
         
 
 
 
 
 
MDLIVE
Virtual Visits  
KLAS comments icon
78.3
n=25
N/A
C+
B-
C+
C
B
B
         
 
 
 
 
 
Amwell
(American Well) Amwell Platform  
KLAS comments icon
72.9
n=42
0%
D+
C+
C
C
C
C
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Caregility
Platform
 
92
n=17
KLAS comments icon  COMMENTS
    N/A
A-
A
A-
A
A
A
VSee
Simple Health
 
86.7
n=18
KLAS comments icon  COMMENTS
    N/A
A-
A-
B
B
B
A
Teladoc Health
Virtual Care Platform (InTouch)
 
84.8
n=46
KLAS comments icon  COMMENTS
    0%
B
B+
B+
B
A-
B-
Teladoc Health
Licensed Platform
 
79.7
n=19
KLAS comments icon  COMMENTS
    N/A
B-
B
B
C+
B
C+
MDLIVE
Virtual Visits
 
78.3
n=25
KLAS comments icon  COMMENTS
    N/A
C+
B-
C+
C
B
B
Amwell
(American Well) Amwell Platform
 
72.9
n=42
KLAS comments icon  COMMENTS
    0%
D+
C+
C
C
C
C
Company/solution
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
A-
product
A
relationship
A
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B
product
B
relationship
B
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B+
product
B
relationship
A-
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B
operations
B
product
C+
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C+
loyalty
B-
operations
C+
product
C
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
C+
operations
C
product
C
relationship
C
value
C
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Mend
*
L
89.1
n=12
A-
A-
A-
B
A-
A
       
 
 
 
 
 
swyMed
Telemedicine *
L
93.6
n=7
A
A+
B
A+
A
A+
       
 
 
 
 
 
Zipnosis
*
L
88.8
n=14
A
A
A-
B
A-
B
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Mend
*
L
culture
A-
loyalty
A-
operations
A-
product
B
relationship
A-
value
A
89.1
n=12
     
swyMed
Telemedicine *
L
culture
A
loyalty
A+
operations
B
product
A+
relationship
A
value
A+
93.6
n=7
     
Zipnosis
*
L
culture
A
loyalty
A
operations
A-
product
B
relationship
A-
value
B
88.8
n=14
 

L      

Company/solution
Mend
* L
89.1
n=12
culture
A-
loyalty
A-
operations
A-
product
B
relationship
A-
value
A
 

swyMed
Telemedicine * L
93.6
n=7
culture
A
loyalty
A+
operations
B
product
A+
relationship
A
value
A+
 

Zipnosis
* L
88.8
n=14
culture
A
loyalty
A
operations
A-
product
B
relationship
A-
value
B
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EMR) Awards