Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Virtual Care Platforms (Non-EMR)

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 78.9
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Caregility
Cloud  
KLAS comments icon
82.5
n=28
-9%
C+
B+
B
B-
B+
B
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
81.3
n=31
-2%
B-
B
B
B
B-
C+
         
 
 
 
 
 
Access TeleCare
Telemedicine  
KLAS comments icon
80.1
n=15
-7%
B
B-
B
B
B-
C+
         
 
 
 
 
 
Amwell
Platform  
KLAS comments icon
70.3
n=54
-8%
D+
C-
C
C-
C
C
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Caregility
Cloud
 
82.5
n=28
KLAS comments icon  COMMENTS
    -9%
C+
B+
B
B-
B+
B
Teladoc Health
Virtual Care Platform (InTouch)
 
81.3
n=31
KLAS comments icon  COMMENTS
    -2%
B-
B
B
B
B-
C+
Access TeleCare
Telemedicine
 
80.1
n=15
KLAS comments icon  COMMENTS
    -7%
B
B-
B
B
B-
C+
Amwell
Platform
 
70.3
n=54
KLAS comments icon  COMMENTS
    -8%
D+
C-
C
C-
C
C
Company/solution
 
Censinet assessment N/A
 
culture
C+
loyalty
B+
operations
B
product
B-
relationship
B+
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B
operations
B
product
B
relationship
B-
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B-
operations
B
product
B
relationship
B-
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
C-
operations
C
product
C-
relationship
C
value
C
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  C      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Andor Health
ThinkAndor *
L
80.7
n=9
C
B-
B
B
B
B+
       
 
 
 
 
 
Bright.md
* [C]
L C
81.6
n=7
A-
B-
B
B-
B+
C
       
 
 
 
 
 
MDLIVE
Virtual Visits *
L
71
n=9
D+
C
B-
D+
D
C+
       
 
 
 
 
 
Mend
*
L
76.5
n=10
B
D+
C+
C-
B+
B+
       
 
 
 
 
 
swyMed
Telemedicine *
L
90.6
n=6
A-
A
B
A-
A-
A
       
 
 
 
 
 
Teladoc Health
Licensed Platform *
L
83.9
n=14
B-
B+
A-
B
B+
B-
       
 
 
 
 
 
VSee
Simple Health *
L
81.7
n=7
B+
B-
C+
B+
C+
A
 

L  C      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Andor Health
ThinkAndor *
L
culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
B+
80.7
n=9
     
Bright.md
* [C]
L C
culture
A-
loyalty
B-
operations
B
product
B-
relationship
B+
value
C
81.6
n=7
     
MDLIVE
Virtual Visits *
L
culture
D+
loyalty
C
operations
B-
product
D+
relationship
D
value
C+
71
n=9
     
Mend
*
L
culture
B
loyalty
D+
operations
C+
product
C-
relationship
B+
value
B+
76.5
n=10
     
swyMed
Telemedicine *
L
culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
A
90.6
n=6
     
Teladoc Health
Licensed Platform *
L
culture
B-
loyalty
B+
operations
A-
product
B
relationship
B+
value
B-
83.9
n=14
     
VSee
Simple Health *
L
culture
B+
loyalty
B-
operations
C+
product
B+
relationship
C+
value
A
81.7
n=7
 

L  C      

Company/solution
Andor Health
ThinkAndor * L
80.7
n=9
culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
B+
 

Bright.md
* [C] L C
81.6
n=7
culture
A-
loyalty
B-
operations
B
product
B-
relationship
B+
value
C
 

MDLIVE
Virtual Visits * L
71
n=9
culture
D+
loyalty
C
operations
B-
product
D+
relationship
D
value
C+
 

Mend
* L
76.5
n=10
culture
B
loyalty
D+
operations
C+
product
C-
relationship
B+
value
B+
 

swyMed
Telemedicine * L
90.6
n=6
culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
A
 

Teladoc Health
Licensed Platform * L
83.9
n=14
culture
B-
loyalty
B+
operations
A-
product
B
relationship
B+
value
B-
 

VSee
Simple Health * L
81.7
n=7
culture
B+
loyalty
B-
operations
C+
product
B+
relationship
C+
value
A
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Virtual Care Platforms (Non-EMR) Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Would you buy again?
Caregility
Caregility Cloud
n=26  96%
Would you buy again?
Caregility
Caregility Cloud
n=26  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EMR) Awards