A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 78.9
Software average: 80.3
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Caregility
Cloud |
82.5 |
-9%
|
n=28
|
C+
|
B+
|
B
|
B-
|
B+
|
B
|
|
|
|
|
|
|
||||||
Teladoc Health
Virtual Care Platform (InTouch) |
81.3 |
-2%
|
n=31
|
B-
|
B
|
B
|
B
|
B-
|
C+
|
|
|
|
|
|
|
||||||
Access TeleCare
Telemedicine |
80.1 |
-7%
|
n=15
|
B
|
B-
|
B
|
B
|
B-
|
C+
|
|
|
|
|
|
|
||||||
Amwell
Platform |
70.3 |
-8%
|
n=54
|
D+
|
C-
|
C
|
C-
|
C
|
C
|
|
50.0 |
100.0 |
Telemedicine
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Andor Health
ThinkAndor L |
80.7 |
n=9
|
C
|
B-
|
B
|
B
|
B
|
B+
|
|
|
|
|
|
||||
Bright.md
L C |
81.6 |
n=7
|
A-
|
B-
|
B
|
B-
|
B+
|
C
|
|
|
|
|
|
||||
MDLIVE
Virtual Visits L |
71 |
n=9
|
D+
|
C
|
B-
|
D+
|
D
|
C+
|
|
|
|
|
|
||||
Mend
L |
76.5 |
n=10
|
B
|
D+
|
C+
|
C-
|
B+
|
B+
|
|
|
|
|
|
||||
swyMed
Telemedicine L |
90.6 |
n=6
|
A-
|
A
|
B
|
A-
|
A-
|
A
|
|
|
|
|
|
||||
Teladoc Health
Licensed Platform L |
83.9 |
n=14
|
B-
|
B+
|
A-
|
B
|
B+
|
B-
|
|
|
|
|
|
||||
VSee
Simple Health L |
81.7 |
n=7
|
B+
|
B-
|
C+
|
B+
|
C+
|
A
|
ThinkAndor L
n=9
L C
n=7
Virtual Visits L
n=9
L
n=10
Telemedicine L
n=6
Licensed Platform L
n=14
Simple Health L
n=7
Ranked solutions for which at least 95% of respondents answered yes.
Cloud
Cloud