Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Virtual Care Platforms (Non-EMR)

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 78.9
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Caregility
Cloud  
KLAS comments icon
82.5
-9%
n=28
C+
B+
B
B-
B+
B
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
81.3
-2%
n=31
B-
B
B
B
B-
C+
         
 
 
 
 
 
Access TeleCare
Telemedicine  
80.1
-7%
n=15
B
B-
B
B
B-
C+
         
 
 
 
 
 
Amwell
Platform  
KLAS comments icon
70.3
-8%
n=54
D+
C-
C
C-
C
C
 
50.0
100.0
 
 
culture
C+
loyalty
B+
operations
B
product
B-
relationship
B+
value
B
 
 
culture
B-
loyalty
B
operations
B
product
B
relationship
B-
value
C+
 
Access TeleCare
Telemedicine
80.1
n=15
 
culture
B
loyalty
B-
operations
B
product
B
relationship
B-
value
C+
 
 
culture
D+
loyalty
C-
operations
C
product
C-
relationship
C
value
C
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L  C      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Andor Health
ThinkAndor
L
80.7
n=9
C
B-
B
B
B
B+
       
 
 
 
 
 
Bright.md
L C
81.6
n=7
A-
B-
B
B-
B+
C
       
 
 
 
 
 
MDLIVE
Virtual Visits
L
71
n=9
D+
C
B-
D+
D
C+
       
 
 
 
 
 
Mend
L
76.5
n=10
B
D+
C+
C-
B+
B+
       
 
 
 
 
 
swyMed
Telemedicine
L
90.6
n=6
A-
A
B
A-
A-
A
       
 
 
 
 
 
Teladoc Health
Licensed Platform
L
83.9
n=14
B-
B+
A-
B
B+
B-
       
 
 
 
 
 
VSee
Simple Health
L
81.7
n=7
B+
B-
C+
B+
C+
A
 

L  C      

&nbps;
Andor Health
ThinkAndor L
80.7
n=9
culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
B+
 

Bright.md
L C
81.6
n=7
culture
A-
loyalty
B-
operations
B
product
B-
relationship
B+
value
C
 

MDLIVE
Virtual Visits L
71
n=9
culture
D+
loyalty
C
operations
B-
product
D+
relationship
D
value
C+
 

Mend
L
76.5
n=10
culture
B
loyalty
D+
operations
C+
product
C-
relationship
B+
value
B+
 

swyMed
Telemedicine L
90.6
n=6
culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
A
 

Teladoc Health
Licensed Platform L
83.9
n=14
culture
B-
loyalty
B+
operations
A-
product
B
relationship
B+
value
B-
 

VSee
Simple Health L
81.7
n=7
culture
B+
loyalty
B-
operations
C+
product
B+
relationship
C+
value
A
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Would you buy again?
Caregility
Cloud
n=26  96%
Would you buy again?
Caregility
Cloud
n=26  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EMR) Awards

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