Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Virtual Care Platforms (Non-EMR)

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 83.2
Software average: 81.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2021-2022)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Caregility
Platform  
KLAS comments icon
90.2
n=32
-2%
A-
A
A-
A-
A-
A
         
 
 
 
 
 
Access TeleCare
SOC Telemed Telemed IQ  
KLAS comments icon
86.5
n=27
N/A
B+
B+
B
B+
B+
A-
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
83.3
n=39
-2%
B
B+
B
B
B+
C+
         
 
 
 
 
 
Updox
Telehealth  
KLAS comments icon
82.9
n=31
N/A
B+
B
B
B
B-
B
         
 
 
 
 
 
MDLIVE
Virtual Visits  
KLAS comments icon
77.7
n=15
-1%
B
B-
B-
C
C
B-
         
 
 
 
 
 
Amwell
Platform  
KLAS comments icon
76.2
n=42
+4%
C
C+
B-
C+
C+
C+
 
50.0
100.0
 
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Caregility
Platform
 
90.2
n=32
KLAS comments icon  COMMENTS
    -2%
A-
A
A-
A-
A-
A
Access TeleCare
SOC Telemed Telemed IQ
 
86.5
n=27
KLAS comments icon  COMMENTS
    N/A
B+
B+
B
B+
B+
A-
Teladoc Health
Virtual Care Platform (InTouch)
 
83.3
n=39
KLAS comments icon  COMMENTS
    -2%
B
B+
B
B
B+
C+
Updox
Telehealth
 
82.9
n=31
KLAS comments icon  COMMENTS
    N/A
B+
B
B
B
B-
B
MDLIVE
Virtual Visits
 
77.7
n=15
KLAS comments icon  COMMENTS
    -1%
B
B-
B-
C
C
B-
Amwell
Platform
 
76.2
n=42
KLAS comments icon  COMMENTS
    +4%
C
C+
B-
C+
C+
C+
Company/solution
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
A-
product
A-
relationship
A-
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B+
operations
B
product
B+
relationship
B+
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B
product
B
relationship
B+
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B
operations
B
product
B
relationship
B-
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B-
operations
B-
product
C
relationship
C
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
C+
operations
B-
product
C+
relationship
C+
value
C+
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  C      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Andor Health
ThinkAndor * [NR]
L
87
n=6
B
B+
B
B+
A-
A-
       
 
 
 
 
 
Bright.md
* [C]
L C
85.9
n=16
A-
B+
B+
B
A-
B-
       
 
 
 
 
 
Martti by Uphealth
Martti Telehealth *
L
89
n=9
B+
A-
A-
B+
A-
A-
       
 
 
 
 
 
Mend
*
L
75
n=12
C
C
C+
C
B
C
       
 
 
 
 
 
swyMed
Telemedicine *
L
95.1
n=8
A
A+
A-
A
A+
A+
       
 
 
 
 
 
Teladoc Health
Licensed Platform *
L
85.1
n=11
B
A-
B+
B+
A-
B-
       
 
 
 
 
 
ViTel Net
vCareCommand *
93
n=6
A
A+
B+
A-
A+
A
       
 
 
 
 
 
VSee
Simple Health *
83.9
n=9
A
B
B
B
C+
B+
       
 
 
 
 
 
Zipnosis
*
85.8
n=12
A-
A-
A-
B
B
B-
 

L  C      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Andor Health
ThinkAndor * [NR]
L
culture
B
loyalty
B+
operations
B
product
B+
relationship
A-
value
A-
87
n=6
     
Bright.md
* [C]
L C
culture
A-
loyalty
B+
operations
B+
product
B
relationship
A-
value
B-
85.9
n=16
     
Martti by Uphealth
Martti Telehealth *
L
culture
B+
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
89
n=9
     
Mend
*
L
culture
C
loyalty
C
operations
C+
product
C
relationship
B
value
C
75
n=12
     
swyMed
Telemedicine *
L
culture
A
loyalty
A+
operations
A-
product
A
relationship
A+
value
A+
95.1
n=8
     
Teladoc Health
Licensed Platform *
L
culture
B
loyalty
A-
operations
B+
product
B+
relationship
A-
value
B-
85.1
n=11
     
ViTel Net
vCareCommand *
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A+
value
A
93
n=6
     
VSee
Simple Health *
culture
A
loyalty
B
operations
B
product
B
relationship
C+
value
B+
83.9
n=9
     
Zipnosis
*
culture
A-
loyalty
A-
operations
A-
product
B
relationship
B
value
B-
85.8
n=12
 

L  C      

Company/solution
Andor Health
ThinkAndor * [NR] L
87
n=6
culture
B
loyalty
B+
operations
B
product
B+
relationship
A-
value
A-
 

Bright.md
* [C] L C
85.9
n=16
culture
A-
loyalty
B+
operations
B+
product
B
relationship
A-
value
B-
 

Martti by Uphealth
Martti Telehealth * L
89
n=9
culture
B+
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
 

Mend
* L
75
n=12
culture
C
loyalty
C
operations
C+
product
C
relationship
B
value
C
 

swyMed
Telemedicine * L
95.1
n=8
culture
A
loyalty
A+
operations
A-
product
A
relationship
A+
value
A+
 

Teladoc Health
Licensed Platform * L
85.1
n=11
culture
B
loyalty
A-
operations
B+
product
B+
relationship
A-
value
B-
 

ViTel Net
vCareCommand *
93
n=6
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A+
value
A
 

VSee
Simple Health *
83.9
n=9
culture
A
loyalty
B
operations
B
product
B
relationship
C+
value
B+
 

Zipnosis
*
85.8
n=12
culture
A-
loyalty
A-
operations
A-
product
B
relationship
B
value
B-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EMR) Awards