Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Virtual Care Platforms (Non-EMR)

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 83.2
Software average: 81.4
Grading Scale

Overall performance score
(100-point scale)
Trend
(2021-2022)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Caregility
Platform  
KLAS comments icon
90.2
-2%
n=32
A-
A
A-
A-
A-
A
         
 
 
 
 
 
Access TeleCare
SOC Telemed Telemed IQ  
86.5
N/A
n=27
B+
B+
B
B+
B+
A-
         
 
 
 
 
 
Teladoc Health
Virtual Care Platform (InTouch)  
KLAS comments icon
83.3
-2%
n=39
B
B+
B
B
B+
C+
         
 
 
 
 
 
Updox
Telehealth  
KLAS comments icon
82.9
N/A
n=31
B+
B
B
B
B-
B
         
 
 
 
 
 
MDLIVE
Virtual Visits  
KLAS comments icon
77.7
-1%
n=15
B
B-
B-
C
C
B-
         
 
 
 
 
 
Amwell
Platform  
KLAS comments icon
76.2
+4%
n=42
C
C+
B-
C+
C+
C+
 
50.0
100.0
 
 
culture
A-
loyalty
A
operations
A-
product
A-
relationship
A-
value
A
 
Access TeleCare
SOC Telemed Telemed IQ
86.5
n=27
 
culture
B+
loyalty
B+
operations
B
product
B+
relationship
B+
value
A-
 
 
culture
B
loyalty
B+
operations
B
product
B
relationship
B+
value
C+
 
 
culture
B+
loyalty
B
operations
B
product
B
relationship
B-
value
B
 
 
culture
B
loyalty
B-
operations
B-
product
C
relationship
C
value
B-
 
 
culture
C
loyalty
C+
operations
B-
product
C+
relationship
C+
value
C+
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L  C      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Andor Health
ThinkAndor
L
87
n=6
B
B+
B
B+
A-
A-
       
 
 
 
 
 
Bright.md
L C
85.9
n=16
A-
B+
B+
B
A-
B-
       
 
 
 
 
 
Martti by Uphealth
Martti Telehealth
L
89
n=9
B+
A-
A-
B+
A-
A-
       
 
 
 
 
 
Mend
L
75
n=12
C
C
C+
C
B
C
       
 
 
 
 
 
swyMed
Telemedicine
L
95.1
n=8
A
A+
A-
A
A+
A+
       
 
 
 
 
 
Teladoc Health
Licensed Platform
L
85.1
n=11
B
A-
B+
B+
A-
B-
       
 
 
 
 
 
ViTel Net
vCareCommand
93
n=6
A
A+
B+
A-
A+
A
       
 
 
 
 
 
VSee
Simple Health
83.9
n=9
A
B
B
B
C+
B+
       
 
 
 
 
 
Zipnosis
85.8
n=12
A-
A-
A-
B
B
B-
 

L  C      

&nbps;
Andor Health
ThinkAndor L
87
n=6
culture
B
loyalty
B+
operations
B
product
B+
relationship
A-
value
A-
 

Bright.md
L C
85.9
n=16
culture
A-
loyalty
B+
operations
B+
product
B
relationship
A-
value
B-
 

Martti by Uphealth
Martti Telehealth L
89
n=9
culture
B+
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
 

Mend
L
75
n=12
culture
C
loyalty
C
operations
C+
product
C
relationship
B
value
C
 

swyMed
Telemedicine L
95.1
n=8
culture
A
loyalty
A+
operations
A-
product
A
relationship
A+
value
A+
 

Teladoc Health
Licensed Platform L
85.1
n=11
culture
B
loyalty
A-
operations
B+
product
B+
relationship
A-
value
B-
 

ViTel Net
vCareCommand
93
n=6
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A+
value
A
 

VSee
Simple Health
83.9
n=9
culture
A
loyalty
B
operations
B
product
B
relationship
C+
value
B+
 

Zipnosis
85.8
n=12
culture
A-
loyalty
A-
operations
A-
product
B
relationship
B
value
B-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Virtual Care Platforms (Non-EMR) Awards