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MModal CDI Collaborate
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Featured  Report

Clinical Documentation Improvement 2021: Who Excels with Both Technology and Relationships?
Clinical Documentation Improvement 2021:
Who Excels with Both Technology and Relationships?
February 2021
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User Commentary

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Director

Relationship

We have someone that we work with who has been here since we kicked the project off. If that person...

Mar 2023
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Director

Implementation and Training

The system is very good and easy to use. The ROI was apparent very early in the kickoff of this...

Mar 2023
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Director

Service and Support

I would have given the support the highest score before MModal merged with 3M. Once they merged with...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The trainers were very prompt. Although things were remote, the training was good.

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

There were quite a few problems in the beginning. The issues were not with the product but with...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is fantastic. I like it very much. It has lots of AI that is improving day by day. I...

Feb 2023
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Analyst/Coordinator

Service and Support

The vendor takes care of any problems very promptly. I have nothing to be concerned about. So far, I...

Feb 2023
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Manager

Other Observations & Comments

Having Internet Explorer go away is difficult because we function under Internet Explorer mode to...

Dec 2022
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Manager

Relationship

Our support representative from 3M is awesome and always stays on top of issues they can control.

Dec 2022
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Manager

Functionality and Upgrades

Once my organization showed me the MModal system, I was very pleased with it. I had already seen...

Dec 2022
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Manager

Implementation and Training

The build on MModal's software took longer than expected because of staffing turnover and getting...

Dec 2022
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Manager

Lessons Learned

The 3M program is like any NLP program. We have to train the system to read what and how the doctors...

Dec 2022
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Manager

Service and Support

We could not ask for better assistance. 3M has been so good with their assistance, and they are so...

Dec 2022
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Director

Service and Support

3M has great ongoing support. That is the number-one thing that I like even more than the software....

Dec 2022
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Director

Implementation and Training

3M assigned us people on the implementation team that were also CDI specialists. It was really nice...

Dec 2022
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Director

Functionality and Upgrades

I like that there are a lot of reports automatically built into the software, and we can build and...

Dec 2022
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Director

Technology

One of the biggest selling points of the product is that the vendor offers more around natural...

Dec 2022
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VP/Other Executive

Lessons Learned

I do not feel MModal CDI Collaborate is a good fit for an acute long-term hospital. 3M is not...

Dec 2022
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Analyst/Coordinator

Relationship

I like the idea that we can change columns in the solution and make them our own. We have regular...

Dec 2022
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Analyst/Coordinator

Technology

We were only recently able to get the system to change from Internet Explorer to Google Chrome. That...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

It took us a while to get used to MModal CDI Collaborate and learn its different worklists. The...

Dec 2022
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Manager

Relationship

The executives from 3M were around a lot in the beginning but have not been around so much since.

Nov 2022
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Manager

Functionality and Upgrades

I don't know how the prioritization of chart reviews and documentation could be any better in MModal...

Nov 2022
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Manager

Service and Support

3M does a really good job with support.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...

Oct 2022
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VP/Other Executive

Other Observations & Comments

In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...

Oct 2022
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VP/Other Executive

Relationship

3M has just announced they are splitting off their healthcare business. Basically, they are...

Oct 2022
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VP/Other Executive

Sales and Contracting

We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...

Oct 2022
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VP/Other Executive

Other Observations & Comments

A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...

Oct 2022
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Director

Service and Support

We meet with 3M regularly to talk about where we are going and what our high-level concerns are. We...

Oct 2022
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Director

Relationship

Things are going really well with 3M. There has been a palpable shift. We have been having a lot of...

Sep 2022
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Director

Other Observations & Comments

In the future, I would expect 3M to be able to effectively execute on our backlog, which is pretty...

Sep 2022
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Director

Implementation and Training

I was quite impressed with the MModal implementation. 3M brought a project manager who kept track of...

Sep 2022
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Analyst/Coordinator

Service and Support

I meet with our contact person on a regular basis. That person is very helpful. They have helped me...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I have used other 3M products before, and I like the vendor's other products better than MModal CDI...

Jul 2022
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Analyst/Coordinator

Service and Support

Before I came into the CDI department at our hospital, the entire department felt that there was no...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We can send information through an HL7 or ADT feed from our EMR system and registration system into...

Jul 2022
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Director

ROI / Cost

The product's guidance helped our new team get up to speed and improve our documentation.

Jun 2022
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Physician

Functionality and Upgrades

The system's customizable level of intrusiveness and real-time addressing of queries is good. The...

Jun 2022
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Physician

ROI / Cost

Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...

Jun 2022
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Physician

Interfacing and Integration

The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...

Jun 2022
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Physician

Relationship

3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...

Jun 2022
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VP/Other Executive

Relationship

3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...

May 2022
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VP/Other Executive

Functionality and Upgrades

The solution does very well with CDI workflows. We hope to have better workflows for the coders so...

May 2022
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VP/Other Executive

Relationship

We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...

May 2022
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VP/Other Executive

Functionality and Upgrades

My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...

May 2022
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(0)
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VP/Other Executive

Service and Support

We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...

May 2022
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Article
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Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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