MModal CDI Collaborate
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship

The executives from 3M were around a lot in the beginning but have not been around so much since.

Nov 2022
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Manager

Functionality and Upgrades

I don't know how the prioritization of chart reviews and documentation could be any better in MModal...

Nov 2022
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Manager

Service and Support

3M does a really good job with support.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...

Oct 2022
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VP/Other Executive

Other Observations & Comments

In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...

Oct 2022
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VP/Other Executive

Relationship

3M has just announced they are splitting off their healthcare business. Basically, they are...

Oct 2022
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VP/Other Executive

Sales and Contracting

We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...

Oct 2022
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VP/Other Executive

Other Observations & Comments

A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...

Oct 2022
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Director

Service and Support

We meet with 3M regularly to talk about where we are going and what our high-level concerns are. We...

Oct 2022
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Director

Relationship

Things are going really well with 3M. There has been a palpable shift. We have been having a lot of...

Sep 2022
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Director

Other Observations & Comments

In the future, I would expect 3M to be able to effectively execute on our backlog, which is pretty...

Sep 2022
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Director

Implementation and Training

I was quite impressed with the MModal implementation. 3M brought a project manager who kept track of...

Sep 2022
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Analyst/Coordinator

Service and Support

I meet with our contact person on a regular basis. That person is very helpful. They have helped me...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I have used other 3M products before, and I like the vendor's other products better than MModal CDI...

Jul 2022
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Analyst/Coordinator

Service and Support

Before I came into the CDI department at our hospital, the entire department felt that there was no...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We can send information through an HL7 or ADT feed from our EMR system and registration system into...

Jul 2022
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Director

ROI / Cost (care and feeding)

The product's guidance helped our new team get up to speed and improve our documentation.

Jun 2022
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Physician

Functionality and Upgrades

The system's customizable level of intrusiveness and real-time addressing of queries is good. The...

Jun 2022
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Physician

ROI / Cost (care and feeding)

Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...

Jun 2022
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Physician

Interfacing and Integration

The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...

Jun 2022
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Physician

Relationship

3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...

Jun 2022
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VP/Other Executive

Relationship

3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...

May 2022
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VP/Other Executive

Functionality and Upgrades

The solution does very well with CDI workflows. We hope to have better workflows for the coders so...

May 2022
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VP/Other Executive

Relationship

We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...

May 2022
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VP/Other Executive

Functionality and Upgrades

My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...

May 2022
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VP/Other Executive

Service and Support

We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...

May 2022
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Manager

Functionality and Upgrades

I would buy this product again if starting over, and I would recommend it to others. The product is...

Feb 2022
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Manager

Service and Support

When we first implemented the product, we didn’t feel like we had the support we needed from the...

Feb 2022
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Manager

Functionality and Upgrades

The system has a few shortcomings. I would really love to see back-and-forth interactions where we...

Feb 2022
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Manager

Future Outlook

A year from now, I hope my score will increase. The score will increase if we can get the ability to...

Feb 2022
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Nurse

Future Outlook

We aren't happy with MModal CDI Collaborate, so we will be looking at other options. The program...

Feb 2022
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Nurse

ROI / Cost (care and feeding)

With the knowledge that I have now, I don't think that I would buy this system again. We didn't try...

Feb 2022
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Nurse

Implementation and Training

We didn't receive any on-site training from the vendor due to the COVID-19 pandemic. Instead, we did...

Feb 2022
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Nurse

Other Observations & Comments

The vendor is trying to set up some integration options in the system, but they aren't quite there yet....

Feb 2022
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Nurse

Technology

When the product works, it is good. However, the system has a lot of downtime, and things go blank a...

Feb 2022
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Nurse

Functionality and Upgrades

The system is pretty easy to use, but it is also time consuming. Its reports are very detailed, and...

Feb 2022
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Nurse

Service and Support

The vendor's support people answer our emails, and they respond to us when we have problems. We have...

Feb 2022
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Nurse

Lessons Learned

I would tell others who are looking at the system to really research all of the programs and...

Feb 2022
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Director

Functionality and Upgrades

The NLP could use work. It is infused within the product so much that our providers used it on the...

Jan 2022
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Director

Implementation and Training

We get regular release notes about new functionality from the vendor. They also asked to touch base...

Jan 2022
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Director

Technology

In comparison to the market, I think 3M's product is good. It is pretty easy to use, but it is not...

Jan 2022
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Director

Service and Support

Many times, we have had to escalate issues that haven't been getting resolved that have been really...

Jan 2022
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Director

Relationship

Reporting within the product is important, and having better insight into CDI workflows and provider...

Jan 2022
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Director

ROI / Cost (care and feeding)

The Collaborate tool has been very successful and beneficial to our team in identifying specific...

Jan 2022
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Director

Service and Support

We have an open dialogue with our software adoption specialist on the MModal side, and we are able...

Jan 2022
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Manager

Technology

3M scores very high in terms of technology. The natural language processing engine that drives the...

Jan 2022
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Manager

Functionality and Upgrades

The reporting in MModal CDI Collaborate leaves something to be desired. It is fine, but I wish it...

Jan 2022
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Manager

Implementation and Training

The upgrades to MModal CDI Collaborate are interesting. I am used to testing upgrades in my test...

Jan 2022
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Manager

Functionality and Upgrades

MModal CDI Collaborate is a fabulous product. It works great with the daily workflows, and we have...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We have gotten more than our money's worth out of this product. We have received more value for our...

Jan 2022
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Manager

Service and Support

3M has good communication regarding their frequent updates. The vendor sends us release notes days...

Jan 2022
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