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User Commentary
Loyalty, Relationship
We supplied a lot of our data to 3M as well as our CDI processes and thoughts on how they could make...
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Product
When we went live, 3M wasn't able to provide us with the reporting for the CMI, and they weren't...
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Product
Outside of some limited reporting capability, the solution itself was everything that we were sold....
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Relationship, Product
3M does frequent upgrades, and they are constantly upgrading their processor, which is very helpful....
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Relationship
The customer support is excellent. Our liaison that we work with to make improvements is excellent...
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Operations
There are not enough ongoing trainings. We would like training on impact reviews and the process for...
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Product
We like the fact that the product can read and identify medical records while using NLP...
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Relationship
Our contacts at 3M have solved our problems and have involved anybody they have needed to involve....
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Product
The system has a certain reporting tool where we can look at quarterly, monthly, and yearly reports....
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Loyalty, Relationship
We have much stronger communication and training from 3M than we do from other vendors. 3M allows us...
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Culture, Relationship
Before MModal was 3M, we thought the sky was the limit. As MModal started growing their program,...
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Relationship
Overall, 3M is very responsive. We have routine meetings with 3M to discuss issues and collaborate....
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Loyalty
We have had some talks of making improvements and overcoming some hurdles with our EMR, and once we...
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Product
The product needs better reporting. The data is there, but the reporting mechanisms to get the data...
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Relationship, Operations, Product
We have relatively few problems with the vendor’s updates. We test things before the updates go in....
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Loyalty, Product
We are working on a program to try and get queries delivered to physician cell phones. That is...
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Product, Value
The product has been helpful to us because we can increase our footprint without having to increase...
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Operations
The implementation went really smoothly. We didn't have any major issues. We had a couple of IT...
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Loyalty, Product, Value
I like that MModal CDI Collaborate is fast and easy. With our previous worksheet, our codes did not...
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Product
When we do follow-up reviews in the product, whether we do a review or go into the records, that...
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Product, Product
The artificial intelligence seems to be very sophisticated and able to identify opportunities.
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Product, Product
There could be better integration with our billing software.
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Relationship, Relationship
I really enjoy working with some of the contacts the vendor brings in.
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Product, Value
I really like the reporting functionality and ease of use for identifying opportunities and cases to...
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Product
I wish the NLU would be more discerning between what is current and historical. I don't know whether...
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Product
The reporting side of the product is a little lacking. It does what we need it to do, but we have...
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Product
Regarding prioritization of chart reviews and documentation, the vendor does a good job because they...
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Operations
The vendor has done a good job with training as it has been needed over the years.
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Relationship
We have a contact we work with a lot, and that person is very responsive. There have been...
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Product, Value
The tangible outcomes from the product would be more helpful if we could get more out of the...
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Relationship
With 3M's takeover of MModal, it is difficult to get support on issues where the lines are blurred...
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Relationship, Operations
3M has been a very supportive vendor. When we have trouble, 3M is more than willing to get people...
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Operations
The vendor was good to work with, although there were a few hiccups during the training for the...
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Relationship
We have someone that we work with who has been here since we kicked the project off. If that person...
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Operations
The system is very good and easy to use. The ROI was apparent very early in the kickoff of this...
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Relationship
I would have given the support the highest score before MModal merged with 3M. Once they merged with...
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Operations
The trainers were very prompt. Although things were remote, the training was good.
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Product
There were quite a few problems in the beginning. The issues were not with the product but with...
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Product
The product is fantastic. I like it very much. It has lots of AI that is improving day by day. I...
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Relationship, Product
The vendor takes care of any problems very promptly. I have nothing to be concerned about. So far, I...
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Loyalty, Product
Having Internet Explorer go away is difficult because we function under Internet Explorer mode to...
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Relationship
Our support representative from 3M is awesome and always stays on top of issues they can control.
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Loyalty, Product
Once my organization showed me the MModal system, I was very pleased with it. I had already seen...
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Operations
The build on MModal's software took longer than expected because of staffing turnover and getting...
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Operations, Product
The 3M program is like any NLP program. We have to train the system to read what and how the doctors...
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Loyalty, Relationship
We could not ask for better assistance. 3M has been so good with their assistance, and they are so...
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Relationship
3M has great ongoing support. That is the number-one thing that I like even more than the software....
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Operations
3M assigned us people on the implementation team that were also CDI specialists. It was really nice...
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Product
I like that there are a lot of reports automatically built into the software, and we can build and...
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Product
One of the biggest selling points of the product is that the vendor offers more around natural...
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Relationship
I like the idea that we can change columns in the solution and make them our own. We have regular...
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Operations, Product
We were only recently able to get the system to change from Internet Explorer to Google Chrome. That...
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Loyalty, Product
It took us a while to get used to MModal CDI Collaborate and learn its different worklists. The...
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Relationship
The executives from 3M were around a lot in the beginning but have not been around so much since.
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Product, Value
I don't know how the prioritization of chart reviews and documentation could be any better in MModal...
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Relationship
3M does a really good job with support.
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Loyalty, Product
The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...
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Loyalty
In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...
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Loyalty
3M has just announced they are splitting off their healthcare business. Basically, they are...
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Culture
We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...
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Loyalty, Product
A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...
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