MModal CDI Collaborate
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship

We have someone that we work with who has been here since we kicked the project off. If that person...

Mar 2023
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Director

Implementation and Training

The system is very good and easy to use. The ROI was apparent very early in the kickoff of this...

Mar 2023
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Director

Service and Support

I would have given the support the highest score before MModal merged with 3M. Once they merged with...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The trainers were very prompt. Although things were remote, the training was good.

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

There were quite a few problems in the beginning. The issues were not with the product but with...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is fantastic. I like it very much. It has lots of AI that is improving day by day. I...

Feb 2023
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Analyst/Coordinator

Service and Support

The vendor takes care of any problems very promptly. I have nothing to be concerned about. So far, I...

Feb 2023
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Manager

Other Observations & Comments

Having Internet Explorer go away is difficult because we function under Internet Explorer mode to...

Dec 2022
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Manager

Relationship

Our support representative from 3M is awesome and always stays on top of issues they can control.

Dec 2022
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Manager

Functionality and Upgrades

Once my organization showed me the MModal system, I was very pleased with it. I had already seen...

Dec 2022
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Manager

Implementation and Training

The build on MModal's software took longer than expected because of staffing turnover and getting...

Dec 2022
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Manager

Lessons Learned

The 3M program is like any NLP program. We have to train the system to read what and how the doctors...

Dec 2022
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Manager

Service and Support

We could not ask for better assistance. 3M has been so good with their assistance, and they are so...

Dec 2022
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Director

Service and Support

3M has great ongoing support. That is the number-one thing that I like even more than the software....

Dec 2022
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Director

Implementation and Training

3M assigned us people on the implementation team that were also CDI specialists. It was really nice...

Dec 2022
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Director

Functionality and Upgrades

I like that there are a lot of reports automatically built into the software, and we can build and...

Dec 2022
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Director

Technology

One of the biggest selling points of the product is that the vendor offers more around natural...

Dec 2022
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VP/Other Executive

Lessons Learned

I do not feel MModal CDI Collaborate is a good fit for an acute long-term hospital. 3M is not...

Dec 2022
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Analyst/Coordinator

Relationship

I like the idea that we can change columns in the solution and make them our own. We have regular...

Dec 2022
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Analyst/Coordinator

Technology

We were only recently able to get the system to change from Internet Explorer to Google Chrome. That...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

It took us a while to get used to MModal CDI Collaborate and learn its different worklists. The...

Dec 2022
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Manager

Relationship

The executives from 3M were around a lot in the beginning but have not been around so much since.

Nov 2022
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Manager

Functionality and Upgrades

I don't know how the prioritization of chart reviews and documentation could be any better in MModal...

Nov 2022
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Manager

Service and Support

3M does a really good job with support.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...

Oct 2022
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VP/Other Executive

Other Observations & Comments

In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...

Oct 2022
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VP/Other Executive

Relationship

3M has just announced they are splitting off their healthcare business. Basically, they are...

Oct 2022
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VP/Other Executive

Sales and Contracting

We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...

Oct 2022
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VP/Other Executive

Other Observations & Comments

A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...

Oct 2022
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Director

Service and Support

We meet with 3M regularly to talk about where we are going and what our high-level concerns are. We...

Oct 2022
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Director

Relationship

Things are going really well with 3M. There has been a palpable shift. We have been having a lot of...

Sep 2022
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Director

Other Observations & Comments

In the future, I would expect 3M to be able to effectively execute on our backlog, which is pretty...

Sep 2022
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Director

Implementation and Training

I was quite impressed with the MModal implementation. 3M brought a project manager who kept track of...

Sep 2022
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Analyst/Coordinator

Service and Support

I meet with our contact person on a regular basis. That person is very helpful. They have helped me...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I have used other 3M products before, and I like the vendor's other products better than MModal CDI...

Jul 2022
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Analyst/Coordinator

Service and Support

Before I came into the CDI department at our hospital, the entire department felt that there was no...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We can send information through an HL7 or ADT feed from our EMR system and registration system into...

Jul 2022
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Director

ROI / Cost

The product's guidance helped our new team get up to speed and improve our documentation.

Jun 2022
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Physician

Functionality and Upgrades

The system's customizable level of intrusiveness and real-time addressing of queries is good. The...

Jun 2022
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Physician

ROI / Cost

Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...

Jun 2022
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Physician

Interfacing and Integration

The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...

Jun 2022
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Physician

Relationship

3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...

Jun 2022
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VP/Other Executive

Relationship

3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...

May 2022
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VP/Other Executive

Functionality and Upgrades

The solution does very well with CDI workflows. We hope to have better workflows for the coders so...

May 2022
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VP/Other Executive

Relationship

We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...

May 2022
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VP/Other Executive

Functionality and Upgrades

My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...

May 2022
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VP/Other Executive

Service and Support

We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...

May 2022
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