Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
We have someone that we work with who has been here since we kicked the project off. If that person...
Login or Create an Account to see details.
Implementation and Training
The system is very good and easy to use. The ROI was apparent very early in the kickoff of this...
Login or Create an Account to see details.
Service and Support
I would have given the support the highest score before MModal merged with 3M. Once they merged with...
Login or Create an Account to see details.
Implementation and Training
The trainers were very prompt. Although things were remote, the training was good.
Login or Create an Account to see details.
Interfacing and Integration
There were quite a few problems in the beginning. The issues were not with the product but with...
Login or Create an Account to see details.
Functionality and Upgrades
The product is fantastic. I like it very much. It has lots of AI that is improving day by day. I...
Login or Create an Account to see details.
Service and Support
The vendor takes care of any problems very promptly. I have nothing to be concerned about. So far, I...
Login or Create an Account to see details.
Other Observations & Comments
Having Internet Explorer go away is difficult because we function under Internet Explorer mode to...
Login or Create an Account to see details.
Relationship
Our support representative from 3M is awesome and always stays on top of issues they can control.
Login or Create an Account to see details.
Functionality and Upgrades
Once my organization showed me the MModal system, I was very pleased with it. I had already seen...
Login or Create an Account to see details.
Implementation and Training
The build on MModal's software took longer than expected because of staffing turnover and getting...
Login or Create an Account to see details.
Lessons Learned
The 3M program is like any NLP program. We have to train the system to read what and how the doctors...
Login or Create an Account to see details.
Service and Support
We could not ask for better assistance. 3M has been so good with their assistance, and they are so...
Login or Create an Account to see details.
Service and Support
3M has great ongoing support. That is the number-one thing that I like even more than the software....
Login or Create an Account to see details.
Implementation and Training
3M assigned us people on the implementation team that were also CDI specialists. It was really nice...
Login or Create an Account to see details.
Functionality and Upgrades
I like that there are a lot of reports automatically built into the software, and we can build and...
Login or Create an Account to see details.
Technology
One of the biggest selling points of the product is that the vendor offers more around natural...
Login or Create an Account to see details.
Lessons Learned
I do not feel MModal CDI Collaborate is a good fit for an acute long-term hospital. 3M is not...
Login or Create an Account to see details.
Relationship
I like the idea that we can change columns in the solution and make them our own. We have regular...
Login or Create an Account to see details.
Technology
We were only recently able to get the system to change from Internet Explorer to Google Chrome. That...
Login or Create an Account to see details.
Functionality and Upgrades
It took us a while to get used to MModal CDI Collaborate and learn its different worklists. The...
Login or Create an Account to see details.
Relationship
The executives from 3M were around a lot in the beginning but have not been around so much since.
Login or Create an Account to see details.
Functionality and Upgrades
I don't know how the prioritization of chart reviews and documentation could be any better in MModal...
Login or Create an Account to see details.
Service and Support
3M does a really good job with support.
Login or Create an Account to see details.
Functionality and Upgrades
The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...
Login or Create an Account to see details.
Other Observations & Comments
In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...
Login or Create an Account to see details.
Relationship
3M has just announced they are splitting off their healthcare business. Basically, they are...
Login or Create an Account to see details.
Sales and Contracting
We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...
Login or Create an Account to see details.
Other Observations & Comments
A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...
Login or Create an Account to see details.
Service and Support
We meet with 3M regularly to talk about where we are going and what our high-level concerns are. We...
Login or Create an Account to see details.
Relationship
Things are going really well with 3M. There has been a palpable shift. We have been having a lot of...
Login or Create an Account to see details.
Other Observations & Comments
In the future, I would expect 3M to be able to effectively execute on our backlog, which is pretty...
Login or Create an Account to see details.
Implementation and Training
I was quite impressed with the MModal implementation. 3M brought a project manager who kept track of...
Login or Create an Account to see details.
Service and Support
I meet with our contact person on a regular basis. That person is very helpful. They have helped me...
Login or Create an Account to see details.
Functionality and Upgrades
I have used other 3M products before, and I like the vendor's other products better than MModal CDI...
Login or Create an Account to see details.
Service and Support
Before I came into the CDI department at our hospital, the entire department felt that there was no...
Login or Create an Account to see details.
Interfacing and Integration
We can send information through an HL7 or ADT feed from our EMR system and registration system into...
Login or Create an Account to see details.
ROI / Cost
The product's guidance helped our new team get up to speed and improve our documentation.
Login or Create an Account to see details.
Functionality and Upgrades
The system's customizable level of intrusiveness and real-time addressing of queries is good. The...
Login or Create an Account to see details.
ROI / Cost
Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...
Login or Create an Account to see details.
Interfacing and Integration
The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...
Login or Create an Account to see details.
Relationship
3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...
Login or Create an Account to see details.
Relationship
3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...
Login or Create an Account to see details.
Functionality and Upgrades
The solution does very well with CDI workflows. We hope to have better workflows for the coders so...
Login or Create an Account to see details.
Relationship
We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...
Login or Create an Account to see details.
Functionality and Upgrades
My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...
Login or Create an Account to see details.
Service and Support
We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...
Login or Create an Account to see details.
Featured Report
Preferences