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MModal CDI Collaborate Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Manager

The solution is extremely effective. It has made my CDI team so productive. We have had pretty good...

Feb 2021
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Manager

We have had great success with training and support from the vendor. They have been really good...

Feb 2021
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Manager

The product is missing one key feature that is large for us in terms of being able to perform...

Feb 2021
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Manager

MModal CDI Collaborate is very user friendly. I like the automatic live updates of the census. There...

Dec 2020
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Manager

With MModal CDI Collaborate, I don't like that we aren't able to see the severity of illness or the...

Dec 2020
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Manager

3M could improve their algorithm for how they prioritize charts. The current algorithm isn’t really...

Dec 2020
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Manager

I am not sure whether I would buy MModal CDI Collaborate again. I would have to look around and see...

Dec 2020
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Manager

MModal CDI Collaborate doesn’t have the ability to interface with our EMR. Everything is very...

Dec 2020
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Manager

3M has awesome support. I can contact them with an issue and get an instant response. The vendor may...

Dec 2020
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Director

I love 3M. We have had excellent customer support. We have been an MModal customer for years, and I...

Dec 2020
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Director

3M continues to advance their technology. They have been working on their data and analytics, and...

Dec 2020
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Director

I am kind of hard pressed to say what 3M could do better. I have been really happy with the company...

Dec 2020
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Director

Through the COVID-19 crisis, 3M has helped us with different queries and articles to help make the...

Dec 2020
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Director

I wouldn't hesitate to buy MModal CDI Collaborate again. There were a lot of things that I really...

Dec 2020
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Director

We pushed the vendor a lot. The whole team got behind our requests and worked on things. Some of our...

Dec 2020
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Director

MModal CDI Collaborate presented information really well. I am not sure that the whole team...

Dec 2020
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Director

MModal CDI Collaborate added steps to our workflow. It was a completely modified product. The NLP...

Dec 2020
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Director

The architect of MModal CDI Collaborate was amazing. That individual really jumped on board and...

Dec 2020
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Manager

We liked that we could truly customize the system to our needs. Some other programs were...

Dec 2020
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Manager

When we buy a new program, the vendor comes in to do education and evaluate whether we are doing...

Dec 2020
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Manager

We were going through meetings, and 3M got us up and running relatively quickly. The program is very...

Dec 2020
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Manager

I tell new users how to log in. I send screenshots and a little pamphlet, and the users can navigate...

Dec 2020
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Manager

The vendor allows me to make my program. They give me the tools that I need to make the system what...

Dec 2020
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Manager

We have embraced the program, and we have seen improvements. The vendor is continually working on...

Dec 2020
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Manager

The system’s prioritization or document review function is customizable; it is based on the filters...

Dec 2020
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Manager

The vendor has automation because they put in guidelines and rules. But we choose which guidelines...

Dec 2020
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Manager

The vendor will tell us what they think is an opportunity, so we respond to it and can mark it how...

Dec 2020
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Manager

The vendor keeps their promises to the best of their ability. Obviously, issues that we have within...

Dec 2020
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Manager

The integration works great. The system actually pulls notes from our EMR, so I don’t have to open...

Dec 2020
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Manager

3M is still learning, but they are continuously improving their reports, and I am able to create...

Dec 2020
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Manager

The vendor is pretty quick to respond when we have issues. They are very communicative when there...

Dec 2020
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Manager

My contact person meets with us and gives us feedback on our performance compared to other people...

Dec 2020
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Manager

With the 3M product, the CDI employees can review their notes, give providers feedback, and get...

Dec 2020
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Manager

We were looking at the reports with a magnifying glass when we first implemented the product. The...

Dec 2020
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Manager

I have a sales representative from 3M who follows up with me periodically. That person is very...

Dec 2020
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Manager

When MModal came to our facility, they did very well with the implementation. We like the product....

Dec 2020
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Manager

We are still looking for the functionality to monitor the productivity, and that is still being...

Dec 2020
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Manager

MModal’s support was good at the beginning. We used to have our adaptation specialist, who we could...

Dec 2020
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Director

We researched and tried to determine what tool would work best for us that was cost effective. There...

Dec 2020
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Director

The product is very intuitive for us. We have just been able to stretch the product to the limit and...

Dec 2020
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Director

We have someone that reviews some of our data and provides us with information. Our 3M support...

Dec 2020
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Director

Our implementation was just amazing for us. We had an awesome experience. We had a great team, and...

Dec 2020
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Director

The functionality for understanding natural language worked as expected. Even though we have the...

Dec 2020
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Director

Before the acquisition, we had an individual that we could email and call. We actually didn't go...

Dec 2020
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Director

This product actually ended up saving us a physician that I thought I needed. We will continue using...

Dec 2020
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Nurse

We were expecting something different than what we got. We have to keep the system open to be able...

Dec 2020
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Nurse

Because of COVID-19, we didn’t do anything hands on with 3M. Everything was virtual. We didn’t have...

Dec 2020
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Nurse

Something that the system doesn’t have currently that I would like is front-end speech so that the...

Dec 2020
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Nurse

I like the fact that our patients cross over with the system so that we don’t have to go hunting...

Dec 2020
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Nurse

The contact that we work with is really good. That person meets with us as a group and reviews...

Dec 2020
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Physician

Since going live, we haven’t had accurate reports from the system until recently. Even the recent...

Nov 2020
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Manager

The world of Hierarchical Condition Category is new, and most companies are rushing to market the...

Nov 2020
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Manager

We can use the system to easily pull in all our scheduled visits and prioritize them by the score of...

Nov 2020
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Manager

The biggest improvement we would like to see is the ability to create and run reports in the product...

Nov 2020
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Manager

There is a lack of connectivity between all of 3M's tools, and that is a major gap. We have two of...

Nov 2020
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Manager

There were certain things we were told would be in place throughout the process, and we were told...

Nov 2020
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Manager

We think 3M's support people are really good. They are very responsive to issues and are good at...

Nov 2020
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VP/Other Executive

The dictation features are really good. Nothing is perfect, but the front-end transcription is...

Nov 2020
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VP/Other Executive

I expect my satisfaction with MModal to go up. I am hopeful that when we move to another EMR...

Nov 2020
(0)
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VP/Other Executive

We are getting our money's worth out of the product, and MModal has worked with us, but I would have...

Nov 2020
(0)
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Director

We went with the system because we felt like the natural language understanding (NLU) piece of it...

Nov 2020
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Director

We really focused on our nurses' workflow for the product, and they have adapted very easily with no...

Nov 2020
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Director

We use 3M’s reporting a lot. They have a new dashboard turned on for the managers and leads to...

Nov 2020
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Director

I would rate 3M’s ability to provide visibility to their own performance through their solution very...

Nov 2020
(0)
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Director

The tool is working perfectly for what we need. We have prioritized a few different things we have...

Nov 2020
(0)
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Director

Our clinical documentation specialists trust the tool. There is a learning process. There is a...

Nov 2020
(0)
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Director

3M has put support functionality in the system. We don’t have to call in and do a separate ticket or...

Nov 2020
(0)
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Director

There isn't anything faulty with the system. I don’t have any recommendations for improvements for...

Nov 2020
(0)
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Director

When 3M acquired MModal's technology business, we didn’t see any changes. MModal has great customer...

Nov 2020
(0)
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Director

3M is proactive. They tend to see things ahead of time and fix them before we even notice that we...

Nov 2020
(0)
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Director

One of the workflow things that we like is the way the clinical documentation specialists can...

Nov 2020
(0)
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Analyst/Coordinator

MModal CDI Collaborate is working, but I am not a fan of the system. I have used a lot of different...

Nov 2020
(0)
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Analyst/Coordinator

If I could have 3M work on one thing with MModal CDI Collaborate, it would be the way the encoder...

Nov 2020
(0)
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Director

The product is very user friendly. I am really happy and satisfied with the system. I would...

Nov 2020
(0)
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Director

The people at MModal are very connected with their customers. My team has monthly phone calls where...

Nov 2020
(0)
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Manager

The vendor said they saw some research that KLAS has done and realized there were problems and that...

May 2020
(0)
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Manager

The system captures a lot of data, but it doesn't integrate 100% with our other system. The story is...

May 2020
(0)
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Manager

There is a piece of technology that is missing that would enable the CDI people to communicate their...

May 2020
(0)
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Manager

Within the last year, we have been able to get more standard reporting that we need in order to hold...

May 2020
(0)
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Manager

I would tell people that are interested in the system that they are going to have to be proactive in...

May 2020
(0)
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Director

During the COVID-19 crisis, 3M’s service has been excellent. We have been working hand in hand with...

May 2020
(0)
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Director

We get good information for reporting, but we don’t have customizable reports yet. We can gather...

May 2020
(0)
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Director

Training someone on the enhancements is simple. We almost need to revamp the whole user manual...

May 2020
(0)
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Director

I am hoping that my score for the vendor improves next year. I think they can get there because the...

Apr 2020
(0)
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Director

We have gotten our money's worth because we didn't pay much for the system. The vendor has some...

Apr 2020
(0)
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Director

The product is part of our long-term plans, and I would buy it again depending on the resolution of...

Apr 2020
(0)
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Director

3M has kept their promises. They have had some personnel problems. They started out really well, but...

Apr 2020
(0)
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Director

The vendor's implementation wasn't the best I have ever had, but it was adequate. We don't have...

Apr 2020
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Director

The actual process of generating queries and following up on the product has been pretty good. We...

Apr 2020
(0)
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Director

The vendor's support has been modest. Someone went on vacation, and someone wasn't there. We talk to...

Apr 2020
(0)
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