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MModal CDI Collaborate
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Mac Boyter
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Featured  Report

Clinical Documentation Improvement 2021: Who Excels With Both Technology and Relationships?
Clinical Documentation Improvement 2021:
Who Excels With Both Technology and Relationships?
February 2021
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User Commentary

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Manager

Relationship

The executives from 3M were around a lot in the beginning but have not been around so much since.

Nov 2022
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Manager

Functionality and Upgrades

I don't know how the prioritization of chart reviews and documentation could be any better in MModal...

Nov 2022
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Manager

Service and Support

3M does a really good job with support.

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...

Oct 2022
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VP/Other Executive

Other Observations & Comments

In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...

Oct 2022
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VP/Other Executive

Relationship

3M has just announced they are splitting off their healthcare business. Basically, they are...

Oct 2022
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VP/Other Executive

Sales and Contracting

We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...

Oct 2022
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VP/Other Executive

Other Observations & Comments

A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...

Oct 2022
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Director

Service and Support

We meet with 3M regularly to talk about where we are going and what our high-level concerns are. We...

Oct 2022
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Director

Relationship

Things are going really well with 3M. There has been a palpable shift. We have been having a lot of...

Sep 2022
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Director

Other Observations & Comments

In the future, I would expect 3M to be able to effectively execute on our backlog, which is pretty...

Sep 2022
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Director

Implementation and Training

I was quite impressed with the MModal implementation. 3M brought a project manager who kept track of...

Sep 2022
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Analyst/Coordinator

Service and Support

I meet with our contact person on a regular basis. That person is very helpful. They have helped me...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I have used other 3M products before, and I like the vendor's other products better than MModal CDI...

Jul 2022
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Analyst/Coordinator

Service and Support

Before I came into the CDI department at our hospital, the entire department felt that there was no...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We can send information through an HL7 or ADT feed from our EMR system and registration system into...

Jul 2022
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Director

ROI / Cost (care and feeding)

The product's guidance helped our new team get up to speed and improve our documentation.

Jun 2022
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Physician

Functionality and Upgrades

The system's customizable level of intrusiveness and real-time addressing of queries is good. The...

Jun 2022
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Physician

ROI / Cost (care and feeding)

Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...

Jun 2022
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Physician

Interfacing and Integration

The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...

Jun 2022
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Physician

Relationship

3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...

Jun 2022
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VP/Other Executive

Relationship

3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...

May 2022
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VP/Other Executive

Functionality and Upgrades

The solution does very well with CDI workflows. We hope to have better workflows for the coders so...

May 2022
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VP/Other Executive

Relationship

We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...

May 2022
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VP/Other Executive

Functionality and Upgrades

My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...

May 2022
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VP/Other Executive

Service and Support

We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...

May 2022
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Manager

Functionality and Upgrades

I would buy this product again if starting over, and I would recommend it to others. The product is...

Feb 2022
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Manager

Service and Support

When we first implemented the product, we didn’t feel like we had the support we needed from the...

Feb 2022
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Manager

Functionality and Upgrades

The system has a few shortcomings. I would really love to see back-and-forth interactions where we...

Feb 2022
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Manager

Future Outlook

A year from now, I hope my score will increase. The score will increase if we can get the ability to...

Feb 2022
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Nurse

Future Outlook

We aren't happy with MModal CDI Collaborate, so we will be looking at other options. The program...

Feb 2022
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Nurse

ROI / Cost (care and feeding)

With the knowledge that I have now, I don't think that I would buy this system again. We didn't try...

Feb 2022
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Nurse

Implementation and Training

We didn't receive any on-site training from the vendor due to the COVID-19 pandemic. Instead, we did...

Feb 2022
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Nurse

Other Observations & Comments

The vendor is trying to set up some integration options in the system, but they aren't quite there yet....

Feb 2022
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Nurse

Technology

When the product works, it is good. However, the system has a lot of downtime, and things go blank a...

Feb 2022
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Nurse

Functionality and Upgrades

The system is pretty easy to use, but it is also time consuming. Its reports are very detailed, and...

Feb 2022
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Nurse

Service and Support

The vendor's support people answer our emails, and they respond to us when we have problems. We have...

Feb 2022
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Nurse

Lessons Learned

I would tell others who are looking at the system to really research all of the programs and...

Feb 2022
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Director

Functionality and Upgrades

The NLP could use work. It is infused within the product so much that our providers used it on the...

Jan 2022
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Director

Implementation and Training

We get regular release notes about new functionality from the vendor. They also asked to touch base...

Jan 2022
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Director

Technology

In comparison to the market, I think 3M's product is good. It is pretty easy to use, but it is not...

Jan 2022
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Director

Service and Support

Many times, we have had to escalate issues that haven't been getting resolved that have been really...

Jan 2022
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(0)
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Director

Relationship

Reporting within the product is important, and having better insight into CDI workflows and provider...

Jan 2022
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Director

ROI / Cost (care and feeding)

The Collaborate tool has been very successful and beneficial to our team in identifying specific...

Jan 2022
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Director

Service and Support

We have an open dialogue with our software adoption specialist on the MModal side, and we are able...

Jan 2022
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Manager

Technology

3M scores very high in terms of technology. The natural language processing engine that drives the...

Jan 2022
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Manager

Functionality and Upgrades

The reporting in MModal CDI Collaborate leaves something to be desired. It is fine, but I wish it...

Jan 2022
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Manager

Implementation and Training

The upgrades to MModal CDI Collaborate are interesting. I am used to testing upgrades in my test...

Jan 2022
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Manager

Functionality and Upgrades

MModal CDI Collaborate is a fabulous product. It works great with the daily workflows, and we have...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We have gotten more than our money's worth out of this product. We have received more value for our...

Jan 2022
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Manager

Service and Support

3M has good communication regarding their frequent updates. The vendor sends us release notes days...

Jan 2022
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Article
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Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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