MModal CDI Collaborate Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 9:47:36 AM and Model.EvProductId = 82636

Commentary Summary

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User Commentary

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Physician

Functionality and Upgrades

Since going live, we haven’t had accurate reports from the system until recently. Even the recent...

Nov 2020
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Manager

Functionality and Upgrades

The world of Hierarchical Condition Category is new, and most companies are rushing to market the...

Nov 2020
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Manager

ROI / Cost (care and feeding)

We can use the system to easily pull in all our scheduled visits and prioritize them by the score of...

Nov 2020
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Manager

Functionality and Upgrades

The biggest improvement we would like to see is the ability to create and run reports in the product...

Nov 2020
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Manager

Interfacing and Integration

There is a lack of connectivity between all of 3M's tools, and that is a major gap. We have two of...

Nov 2020
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Manager

Relationship

There were certain things we were told would be in place throughout the process, and we were told...

Nov 2020
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Manager

Service and Support

We think 3M's support people are really good. They are very responsive to issues and are good at...

Nov 2020
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VP/Other Executive

Interfacing and Integration

The product is a little frustrating because the technology doesn't work very well with our EMR; it...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

What we really wanted from the product was the opportunity for physicians to choose from an array of...

Nov 2020
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VP/Other Executive

Sales and Contracting

When MModal described the product, they said it would offer discrete choices. For example, when we...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The dictation features are really good. Nothing is perfect, but the front-end transcription is...

Nov 2020
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VP/Other Executive

Future Outlook

I expect my satisfaction with MModal to go up. I am hopeful that when we move to another EMR...

Nov 2020
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VP/Other Executive

Relationship

We are getting our money's worth out of the product, and MModal has worked with us, but I would have...

Nov 2020
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Director

Functionality and Upgrades

We went with the system because we felt like the natural language understanding (NLU) piece of it...

Nov 2020
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Director

Functionality and Upgrades

We really focused on our nurses' workflow for the product, and they have adapted very easily with no...

Nov 2020
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Director

Functionality and Upgrades

We use 3M’s reporting a lot. They have a new dashboard turned on for the managers and leads to...

Nov 2020
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Director

Functionality and Upgrades

I would rate 3M’s ability to provide visibility to their own performance through their solution very...

Nov 2020
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Director

Service and Support

The tool is working perfectly for what we need. We have prioritized a few different things we have...

Nov 2020
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Director

Functionality and Upgrades

Our clinical documentation specialists trust the tool. There is a learning process. There is a...

Nov 2020
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Director

Functionality and Upgrades

3M has put support functionality in the system. We don’t have to call in and do a separate ticket or...

Nov 2020
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Director

Service and Support

There isn't anything faulty with the system. I don’t have any recommendations for improvements for...

Nov 2020
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Director

Functionality and Upgrades

When 3M acquired MModal's technology business, we didn’t see any changes. MModal has great customer...

Nov 2020
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Director

Service and Support

3M is proactive. They tend to see things ahead of time and fix them before we even notice that we...

Nov 2020
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Director

Service and Support

One of the workflow things that we like is the way the clinical documentation specialists can...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

MModal CDI Collaborate is working, but I am not a fan of the system. I have used a lot of different...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

If I could have 3M work on one thing with MModal CDI Collaborate, it would be the way the encoder...

Nov 2020
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Director

Functionality and Upgrades

The product is very user friendly. I am really happy and satisfied with the system. I would...

Nov 2020
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Director

Relationship

The people at MModal are very connected with their customers. My team has monthly phone calls where...

Nov 2020
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Manager

Service and Support

The vendor said they saw some research that KLAS has done and realized there were problems and that...

May 2020
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Manager

Interfacing and Integration

The system captures a lot of data, but it doesn't integrate 100% with our other system. The story is...

May 2020
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Manager

Functionality and Upgrades

There is a piece of technology that is missing that would enable the CDI people to communicate their...

May 2020
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Manager

Functionality and Upgrades

Within the last year, we have been able to get more standard reporting that we need in order to hold...

May 2020
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Manager

Lessons Learned

I would tell people that are interested in the system that they are going to have to be proactive in...

May 2020
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Director

Service and Support

During the COVID-19 crisis, 3M’s service has been excellent. We have been working hand in hand with...

May 2020
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Director

Functionality and Upgrades

We get good information for reporting, but we don’t have customizable reports yet. We can gather...

May 2020
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Director

Other Observations & Comments

Training someone on the enhancements is simple. We almost need to revamp the whole user manual...

May 2020
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Director

Other Observations & Comments

I am hoping that my score for the vendor improves next year. I think they can get there because the...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have gotten our money's worth because we didn't pay much for the system. The vendor has some...

Apr 2020
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Director

Other Observations & Comments

The product is part of our long-term plans, and I would buy it again depending on the resolution of...

Apr 2020
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Director

Functionality and Upgrades

3M has kept their promises. They have had some personnel problems. They started out really well, but...

Apr 2020
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Director

Implementation and Training

The vendor's implementation wasn't the best I have ever had, but it was adequate. We don't have...

Apr 2020
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Director

Functionality and Upgrades

The actual process of generating queries and following up on the product has been pretty good. We...

Apr 2020
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Director

Other Observations & Comments

The vendor's support has been modest. Someone went on vacation, and someone wasn't there. We talk to...

Apr 2020
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Manager

Relationship

We still have the same team, and the application hasn’t changed. The immediate employees are...

Feb 2020
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Manager

Other Observations & Comments

3M’s reporting tool needs some work. It can tell us what our CDI nurses’ productivity is and what...

Feb 2020
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Manager

Future Outlook

3M has some ambitious products, and we are certainly looking forward to the system evolving, but we...

Feb 2020
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Manager

Relationship

Working on 3M’s reporting piece is a joint effort. We are making a lot of requests, and we are...

Feb 2020
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Manager

Functionality and Upgrades

The 3M system has a fantastic search capability. Our coders love to log in to the system and search...

Feb 2020
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Manager

Service and Support

The service and support from 3M are good. The vendor is responsive, and the system is stable. We...

Feb 2020
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Manager

Other Observations & Comments

Our end users feel like a lot of clicks and keystrokes are required to use the system. I personally...

Feb 2020
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Manager

Functionality and Upgrades

Other than the reporting, 3M’s system is really giving us what we need. The reporting is still just...

Feb 2020
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Manager

Relationship

We don’t hear from the 3M executives very often, but we aren’t dying to hear from them either. The...

Feb 2020
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