MModal CDI Collaborate
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Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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User Commentary

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Director

The product's guidance helped our new team get up to speed and improve our documentation.

Jun 2022
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Physician

The system's customizable level of intrusiveness and real-time addressing of queries is good. The...

Jun 2022
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Physician

Maybe 3M fixed some of this, but we have had a very hard time coordinating with our case management...

Jun 2022
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Physician

The downside to MModal CDI Collaborate, and why we may ultimately retire this product when our EMR...

Jun 2022
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Physician

3M is a good, responsive vendor. I haven't spoken with 3M for a while because there hasn't been a...

Jun 2022
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VP/Other Executive

3M couldn't have nicer people. The staff is great to work with. They are always very cordial and...

May 2022
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VP/Other Executive

The solution does very well with CDI workflows. We hope to have better workflows for the coders so...

May 2022
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VP/Other Executive

We don't know what we would do without MModal CDI Collaborate, but we are ready to see some...

May 2022
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VP/Other Executive

My biggest frustration is that when 3M updates their system, they don't look at the bugs we have in...

May 2022
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VP/Other Executive

We have a standing meeting with 3M, but if I email them, nothing will be talked about or responded...

May 2022
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Manager

I would buy this product again if starting over, and I would recommend it to others. The product is...

Feb 2022
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Manager

When we first implemented the product, we didn’t feel like we had the support we needed from the...

Feb 2022
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Manager

The system has a few shortcomings. I would really love to see back-and-forth interactions where we...

Feb 2022
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Manager

A year from now, I hope my score will increase. The score will increase if we can get the ability to...

Feb 2022
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Nurse

We aren't happy with MModal CDI Collaborate, so we will be looking at other options. The program...

Feb 2022
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Nurse

With the knowledge that I have now, I don't think that I would buy this system again. We didn't try...

Feb 2022
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Nurse

We didn't receive any on-site training from the vendor due to the COVID-19 pandemic. Instead, we did...

Feb 2022
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Nurse

The vendor is trying to set up some integration options in the system, but they aren't quite there yet....

Feb 2022
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Nurse

When the product works, it is good. However, the system has a lot of downtime, and things go blank a...

Feb 2022
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Nurse

The system is pretty easy to use, but it is also time consuming. Its reports are very detailed, and...

Feb 2022
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Nurse

The vendor's support people answer our emails, and they respond to us when we have problems. We have...

Feb 2022
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Nurse

I would tell others who are looking at the system to really research all of the programs and...

Feb 2022
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Director

The NLP could use work. It is infused within the product so much that our providers used it on the...

Jan 2022
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Director

We get regular release notes about new functionality from the vendor. They also asked to touch base...

Jan 2022
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Director

In comparison to the market, I think 3M's product is good. It is pretty easy to use, but it is not...

Jan 2022
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Director

Many times, we have had to escalate issues that haven't been getting resolved that have been really...

Jan 2022
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Director

Reporting within the product is important, and having better insight into CDI workflows and provider...

Jan 2022
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Director

The Collaborate tool has been very successful and beneficial to our team in identifying specific...

Jan 2022
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Director

We have an open dialogue with our software adoption specialist on the MModal side, and we are able...

Jan 2022
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Manager

3M scores very high in terms of technology. The natural language processing engine that drives the...

Jan 2022
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Manager

The reporting in MModal CDI Collaborate leaves something to be desired. It is fine, but I wish it...

Jan 2022
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Manager

The upgrades to MModal CDI Collaborate are interesting. I am used to testing upgrades in my test...

Jan 2022
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Manager

MModal CDI Collaborate is a fabulous product. It works great with the daily workflows, and we have...

Jan 2022
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Manager

We have gotten more than our money's worth out of this product. We have received more value for our...

Jan 2022
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Manager

3M has good communication regarding their frequent updates. The vendor sends us release notes days...

Jan 2022
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Director

I suggest that 3M focus on workflows and redbox errors.

Dec 2021
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Manager

Every time 3M does an upgrade, they fix something we have asked them to fix, but the upgrade affects...

Nov 2021
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Manager

When we send in tickets, we get the same feedback from 3M over and over again. They always say they...

Nov 2021
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Manager

There is not a lot of education about the product. The education piece may be one of those add-ons...

Nov 2021
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Director

We are worried about the inadequacy of the data collection and the meaning of the data. 3M groups...

Nov 2021
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VP/Other Executive

In MModal CDI Collaborate, there were significant configuration issues, and the system didn’t really...

Nov 2021
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VP/Other Executive

3M has worked with us to deliver a product that is acceptable, and that has required a lot of...

Nov 2021
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VP/Other Executive

3M needs to focus on the new technology because it is just a little wonky and seems to be very much...

Nov 2021
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Manager

3M never fully explained some of their features to us, including real-time notifications. We figured...

Nov 2021
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Manager

We believe that 3M will make the changes we need. They have never backed down from a change we...

Nov 2021
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Manager

3M doesn’t account for certain things in how the documentation lays out and how the application...

Nov 2021
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Manager

Overall, providers can easily understand how to use the product. I think the system's ease of use is...

Nov 2021
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Director

3M is a very corporate, money-driven company. The vendor's sales department needs some help in terms...

Nov 2021
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Director

The vendor is constantly developing, updating, and upgrading the product. We have no real issues. As...

Nov 2021
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Director

We have regular calls with our local representative. They help us with anything we need help with....

Nov 2021
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Director

I would tell others looking at the product that it is excellent. It does exactly what it is supposed...

Nov 2021
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Manager

MModal CDI Collaborate is very user friendly. We can send a copy of our worksheet to another...

Oct 2021
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Manager

We love the customer service representative from 3M. We have reoccurring meetings with them, and...

Oct 2021
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Manager

The natural-language understanding isn’t that effective. There are sometimes a lot of false...

Oct 2021
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Manager

From a technology and vision standpoint, MModal CDI Collaborate is a great product. 3M could improve...

Sep 2021
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