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MModal CDI Collaborate
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User Commentary

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Director

Loyalty, Relationship

We supplied a lot of our data to 3M as well as our CDI processes and thoughts on how they could make...

May 2023
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Director

Product

When we went live, 3M wasn't able to provide us with the reporting for the CMI, and they weren't...

May 2023
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Director

Product

Outside of some limited reporting capability, the solution itself was everything that we were sold....

May 2023
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Director

Relationship, Product

3M does frequent upgrades, and they are constantly upgrading their processor, which is very helpful....

May 2023
||
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Director

Relationship

The customer support is excellent. Our liaison that we work with to make improvements is excellent...

May 2023
||
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Director

Operations

There are not enough ongoing trainings. We would like training on impact reviews and the process for...

May 2023
||
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Director

Product

We like the fact that the product can read and identify medical records while using NLP...

May 2023
||
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Director

Relationship

Our contacts at 3M have solved our problems and have involved anybody they have needed to involve....

May 2023
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VP/Other Executive

Product

The system has a certain reporting tool where we can look at quarterly, monthly, and yearly reports....

May 2023
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VP/Other Executive

Loyalty, Relationship

We have much stronger communication and training from 3M than we do from other vendors. 3M allows us...

May 2023
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VP/Other Executive

Culture, Relationship

Before MModal was 3M, we thought the sky was the limit. As MModal started growing their program,...

May 2023
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Analyst/Coordinator

Relationship

Overall, 3M is very responsive. We have routine meetings with 3M to discuss issues and collaborate....

May 2023
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Analyst/Coordinator

Loyalty

We have had some talks of making improvements and overcoming some hurdles with our EMR, and once we...

May 2023
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Analyst/Coordinator

Product

The product needs better reporting. The data is there, but the reporting mechanisms to get the data...

May 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

We have relatively few problems with the vendor’s updates. We test things before the updates go in....

May 2023
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Analyst/Coordinator

Loyalty, Product

We are working on a program to try and get queries delivered to physician cell phones. That is...

May 2023
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Analyst/Coordinator

Product, Value

The product has been helpful to us because we can increase our footprint without having to increase...

May 2023
||
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Analyst/Coordinator

Operations

The implementation went really smoothly. We didn't have any major issues. We had a couple of IT...

Apr 2023
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Analyst/Coordinator

Loyalty, Product, Value

I like that MModal CDI Collaborate is fast and easy. With our previous worksheet, our codes did not...

Apr 2023
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Analyst/Coordinator

Product

When we do follow-up reviews in the product, whether we do a review or go into the records, that...

Apr 2023
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Manager

Product, Product

The artificial intelligence seems to be very sophisticated and able to identify opportunities.

Apr 2023
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Manager

Product, Product

There could be better integration with our billing software.

Apr 2023
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Manager

Relationship, Relationship

I really enjoy working with some of the contacts the vendor brings in.

Apr 2023
||
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Analyst/Coordinator

Product, Value

I really like the reporting functionality and ease of use for identifying opportunities and cases to...

Apr 2023
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Analyst/Coordinator

Product

I wish the NLU would be more discerning between what is current and historical. I don't know whether...

Apr 2023
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Manager

Product

The reporting side of the product is a little lacking. It does what we need it to do, but we have...

Apr 2023
||
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Manager

Product

Regarding prioritization of chart reviews and documentation, the vendor does a good job because they...

Apr 2023
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Manager

Operations

The vendor has done a good job with training as it has been needed over the years.

Apr 2023
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Manager

Relationship

We have a contact we work with a lot, and that person is very responsive. There have been...

Apr 2023
||
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Manager

Product, Value

The tangible outcomes from the product would be more helpful if we could get more out of the...

Apr 2023
||
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Manager

Relationship

With 3M's takeover of MModal, it is difficult to get support on issues where the lines are blurred...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

3M has been a very supportive vendor. When we have trouble, 3M is more than willing to get people...

Apr 2023
||
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Analyst/Coordinator

Operations

The vendor was good to work with, although there were a few hiccups during the training for the...

Apr 2023
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Director

Relationship

We have someone that we work with who has been here since we kicked the project off. If that person...

Mar 2023
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Director

Operations

The system is very good and easy to use. The ROI was apparent very early in the kickoff of this...

Mar 2023
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Director

Relationship

I would have given the support the highest score before MModal merged with 3M. Once they merged with...

Mar 2023
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Analyst/Coordinator

Operations

The trainers were very prompt. Although things were remote, the training was good.

Feb 2023
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Analyst/Coordinator

Product

There were quite a few problems in the beginning. The issues were not with the product but with...

Feb 2023
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Analyst/Coordinator

Product

The product is fantastic. I like it very much. It has lots of AI that is improving day by day. I...

Feb 2023
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Analyst/Coordinator

Relationship, Product

The vendor takes care of any problems very promptly. I have nothing to be concerned about. So far, I...

Feb 2023
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Manager

Loyalty, Product

Having Internet Explorer go away is difficult because we function under Internet Explorer mode to...

Dec 2022
||
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Manager

Relationship

Our support representative from 3M is awesome and always stays on top of issues they can control.

Dec 2022
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Manager

Loyalty, Product

Once my organization showed me the MModal system, I was very pleased with it. I had already seen...

Dec 2022
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Manager

Operations

The build on MModal's software took longer than expected because of staffing turnover and getting...

Dec 2022
||
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Manager

Operations, Product

The 3M program is like any NLP program. We have to train the system to read what and how the doctors...

Dec 2022
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Manager

Loyalty, Relationship

We could not ask for better assistance. 3M has been so good with their assistance, and they are so...

Dec 2022
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Director

Relationship

3M has great ongoing support. That is the number-one thing that I like even more than the software....

Dec 2022
||
(0)
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Director

Operations

3M assigned us people on the implementation team that were also CDI specialists. It was really nice...

Dec 2022
||
(0)
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Director

Product

I like that there are a lot of reports automatically built into the software, and we can build and...

Dec 2022
||
(0)
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Director

Product

One of the biggest selling points of the product is that the vendor offers more around natural...

Dec 2022
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Analyst/Coordinator

Relationship

I like the idea that we can change columns in the solution and make them our own. We have regular...

Dec 2022
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Analyst/Coordinator

Operations, Product

We were only recently able to get the system to change from Internet Explorer to Google Chrome. That...

Dec 2022
||
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Analyst/Coordinator

Loyalty, Product

It took us a while to get used to MModal CDI Collaborate and learn its different worklists. The...

Dec 2022
||
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Manager

Relationship

The executives from 3M were around a lot in the beginning but have not been around so much since.

Nov 2022
||
(0)
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Manager

Product, Value

I don't know how the prioritization of chart reviews and documentation could be any better in MModal...

Nov 2022
||
(0)
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Manager

Relationship

3M does a really good job with support.

Nov 2022
||
(0)
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VP/Other Executive

Loyalty, Product

The product was MModal’s real-time engine. As a clinician dictated a note, the system would send...

Oct 2022
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(0)
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VP/Other Executive

Loyalty

In terms of timelines, we can email our contact for updates. 3M is moving different modules of the...

Oct 2022
||
(0)
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VP/Other Executive

Loyalty

3M has just announced they are splitting off their healthcare business. Basically, they are...

Oct 2022
||
(0)
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VP/Other Executive

Culture

We had to manipulate the contract under 3M. It was really difficult to get 3M to understand. We...

Oct 2022
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VP/Other Executive

Loyalty, Product

A couple of the products that 3M was proposing used MModal CDI Collaborate and a feature called...

Oct 2022
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Related Articles
Article
KLAS article icon
Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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