MModal CDI Collaborate Comments

 
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Clinical Documentation Improvement (CDI) 2018: Workflows and Prioritization Drive Quality and Financial Outcomes
Clinical Documentation Improvement (CDI) 2018:
Workflows and Prioritization Drive Quality and Financial Outcomes
September 2018
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Current Time Inside Cache Tag Helper: 9/18/2020 4:10:32 AM and Model.EvProductId = 82636

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User Commentary

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Manager

Service and Support

The vendor said they saw some research that KLAS has done and realized there were problems and that...

May 2020
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Manager

Interfacing and Integration

The system captures a lot of data, but it doesn't integrate 100% with our other system. The story is...

May 2020
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Manager

Functionality and Upgrades

There is a piece of technology that is missing that would enable the CDI people to communicate their...

May 2020
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Manager

Functionality and Upgrades

Within the last year, we have been able to get more standard reporting that we need in order to hold...

May 2020
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Manager

Lessons Learned

I would tell people that are interested in the system that they are going to have to be proactive in...

May 2020
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Director

Service and Support

During the COVID-19 crisis, 3M’s service has been excellent. We have been working hand in hand with...

May 2020
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Director

Functionality and Upgrades

We get good information for reporting, but we don’t have customizable reports yet. We can gather...

May 2020
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Director

Other Observations & Comments

Training someone on the enhancements is simple. We almost need to revamp the whole user manual...

May 2020
 Helpful

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Director

Other Observations & Comments

I am hoping that my score for the vendor improves next year. I think they can get there because the...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have gotten our money's worth because we didn't pay much for the system. The vendor has some...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The product is part of our long-term plans, and I would buy it again depending on the resolution of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

3M has kept their promises. They have had some personnel problems. They started out really well, but...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor's implementation wasn't the best I have ever had, but it was adequate. We don't have...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The actual process of generating queries and following up on the product has been pretty good. We...

Apr 2020
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Director

Other Observations & Comments

The vendor's support has been modest. Someone went on vacation, and someone wasn't there. We talk to...

Apr 2020
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Manager

Relationship

We still have the same team, and the application hasn’t changed. The immediate employees are...

Feb 2020
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Manager

Other Observations & Comments

3M’s reporting tool needs some work. It can tell us what our CDI nurses’ productivity is and what...

Feb 2020
 Helpful

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Manager

Future Outlook

3M has some ambitious products, and we are certainly looking forward to the system evolving, but we...

Feb 2020
 Helpful

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Manager

Relationship

Working on 3M’s reporting piece is a joint effort. We are making a lot of requests, and we are...

Feb 2020
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Manager

Functionality and Upgrades

The 3M system has a fantastic search capability. Our coders love to log in to the system and search...

Feb 2020
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Manager

Service and Support

The service and support from 3M are good. The vendor is responsive, and the system is stable. We...

Feb 2020
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Manager

Other Observations & Comments

Our end users feel like a lot of clicks and keystrokes are required to use the system. I personally...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Other than the reporting, 3M’s system is really giving us what we need. The reporting is still just...

Feb 2020
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Manager

Relationship

We don’t hear from the 3M executives very often, but we aren’t dying to hear from them either. The...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I have been fortunate to have worked with the same representative from MModal up until recently. Our...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

We had some issues initially that had to do with our EMR vendor. Since we got a different vendor's...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have seen the physicians use MModal on the back end, and it appears pretty straightforward. The...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I haven’t seen anything new from MModal. I have heard about some things but haven’t been shown...

Nov 2019
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Analyst/Coordinator

Service and Support

The support from MModal has been very, very good. When we were working with our previous MModal...

Nov 2019
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Director

Service and Support

Our overall experience with software packages and support and with getting our ideas added to the...

Nov 2019
 Helpful

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Manager

Service and Support

The vendor’s customer service is excellent. When we reach out, we always get a response. The vendor...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Years ago, before we bought the tool, the vendor said they were going to have severity of illness...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

Proving the business case for MModal CDI is becoming hard. We have been unable to use the technology...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

With MModal CDI, the coders have no line of sight. Our computer-coding and chart-review processes...

Oct 2019
 Helpful

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VP/Other Executive

Sales and Contracting

Things with MModal CDI have been going very well, but at the start of our contract with MModal,...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have definitely been closing notes more quickly because physicians find the time to review their...

Aug 2019
 Helpful

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VP/Other Executive

Relationship

There were bumps early on with MModal CDI in terms of compatibilities with hardware. We had some old...

Aug 2019
 Helpful

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Manager

Implementation and Training

I am happy with MModal CDI. I don’t have anything to compare it to, but it is easy to use. Because...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Reporting from MModal CDI is not perfect, but we make it work.

Jun 2019
 Helpful

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Manager

Future Outlook

It is easy to use MModal CDI to pull data from our EMR charts. This ability provides us with another...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have been able to customize the system and the rules to help our staff members, specifically our...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have been able to tweak and customize MModal CDI for our workflow. We are working on keeping all...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We get great reports from MModal CDI, and they look good. They are detailed, and MModal CDI has...

Jun 2019
 Helpful

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Director

Implementation and Training

MModal offers great training. We worked with a great team that had great communication, and the team...

Jun 2019
 Helpful

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Director

Lessons Learned

MModal CDI has great integration and interfaces. We have great connectivity with our EMR. The system...

Jun 2019
 Helpful

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Director

Lessons Learned

We probably would buy this system again. We have had an issue with the system for several months,...

May 2019
 Helpful

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Director

Functionality and Upgrades

MModal keeps their promises in an interesting sort of way. MModal tells us that they will fix our...

May 2019
 Helpful

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Director

ROI / Cost (care and feeding)

MModal definitely avoids charging for every little thing. That aspect of the company's culture is...

May 2019
 Helpful

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Director

Other Observations & Comments

The Engage module of this system is better so far because the solution is more straightforward. The...

May 2019
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Director

Functionality and Upgrades

MModal's system understands workflows and is designed to meet workflow needs. Many of the other...

May 2019
 Helpful

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Director

Functionality and Upgrades

When MModal designed this product, they took into account the real-world workflows. For example, one...

May 2019
 Helpful

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Director

Lessons Learned

There are two improvements I would like to see with this system. When we signed with MModal, we were...

May 2019
 Helpful

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Director

Functionality and Upgrades

From a technology standpoint, MModal CDI is user friendly. It has a very clean look and integrates...

May 2019
 Helpful

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Director

Service and Support

MModal has the feel of a small firm in that their turnaround is quick for customer service. MModal...

May 2019
 Helpful

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Director

Functionality and Upgrades

The workflows in MModal CDI are succinct. There isn't a lot to the product; it is pretty...

May 2019
 Helpful

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Director

Functionality and Upgrades

MModal CDI doesn't have the extra frills and colors. The system is more based on the color white....

May 2019
 Helpful

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Director

Sales and Contracting

At the beginning of the engagement, MModal promised that we would have the reports to prove the...

May 2019
 Helpful

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Director

Functionality and Upgrades

I would love for the data in MModal's system to be real time. There is a delay in the coding data...

May 2019
 Helpful

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Director

Other Observations & Comments

I am nervous about the arrangement MModal went through with 3M. I am nervous about whether I will...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We are pretty happy with the system. The NLP engine is superb. It recognizes the documentation and...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

Right now, I am not happy with the reporting. It is almost what we need but not exactly. It is about...

Apr 2019
 Helpful

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Manager

Service and Support

Though it wasn't previously, MModal's CDI system is now in our long-term plans. A while back, we...

Apr 2019
 Helpful

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Manager

Service and Support

MModal realized that they needed expertise in areas other than IT. MModal needed clinical expertise...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

MModal's product is very intricate. We almost need a computer genius to work the system because it...

Apr 2019
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Director

Functionality and Upgrades

We went through a very intensive evaluation before we switched to MModal because we had a really bad...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are able to trend the most common queries that we have created, as well as what the response rate...

Apr 2019
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VP/Other Executive

Functionality and Upgrades

I did a quality control check and found a few bugs with MModal's system. We keep working with it,...

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

There are things that we are asking for from MModal that we can’t get. However, MModal has come a...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We still have to go into our business warehouse for certain reports. It would be nice if MModal's...

Apr 2019
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VP/Other Executive

Implementation and Training

MModal is always there for us, but certain parts of their implementations are slow. However,...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are physicians that are very frustrated with parts of MModal's system. I have had to do some...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Things with MModal CDI have slowed down a lot. If I had a new person coming in now, that person...

Apr 2019
 Helpful

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VP/Other Executive

Relationship

We have regular meetings with one of MModal’s executives.

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

MModal tailors their products to what our needs are.

Apr 2019
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VP/Other Executive

Other Observations & Comments

MModal keeps their promises. The only way they don’t keep their promises is when MModal says...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

CDI Collaborate is a really neat tool. There is great reporting out of it, and it is really helping...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

CDI Collaborate is a very innovative and forward thinking tool. The fact that MModal has figured out...

Mar 2019
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Director

ROI / Cost (care and feeding)

MModal has been pretty competitive with their pricing.

Mar 2019
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Manager

Functionality and Upgrades

MModal's product does natural language understanding that uses artificial intelligence. The product...

Mar 2019
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Manager

Functionality and Upgrades

I still love MModal. I have exposure to peers in the industry that use other vendors, and when I...

Mar 2019
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Manager

Implementation and Training

For training, MModal has adoption specialists that they bring on-site, and the training depends on...

Mar 2019
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Manager

Implementation and Training

Implementation is sometimes a function of the client. On the MModal side, they have project managers...

Mar 2019
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Manager

Interfacing and Integration

MModal supports our integration goals. In fact, our organizations are a little slower than MModal....

Mar 2019
 Helpful

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Manager

Service and Support

MModal's support is wonderful. They have an escalation policy and an emergency policy. When I have...

Mar 2019
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Manager

Technology

If I could tell MModal one thing, I would tell them to just keep doing what they are doing. They...

Mar 2019
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Manager

Functionality and Upgrades

I would absolutely buy MModal's product again. I probably would never work if we didn't have the...

Mar 2019
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Manager

Other Observations & Comments

The only thing MModal promised was that they were going to merge with 3M. 3M is not very...

Mar 2019
 Helpful