MModal CDI Collaborate Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 4:10:32 AM and Model.EvProductId = 82636

Commentary Summary

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Neither
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User Commentary

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Manager

Service and Support

The vendor said they saw some research that KLAS has done and realized there were problems and that...

May 2020
 Helpful

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Manager

Interfacing and Integration

The system captures a lot of data, but it doesn't integrate 100% with our other system. The story is...

May 2020
 Helpful

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Manager

Functionality and Upgrades

There is a piece of technology that is missing that would enable the CDI people to communicate their...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Within the last year, we have been able to get more standard reporting that we need in order to hold...

May 2020
 Helpful

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Manager

Lessons Learned

I would tell people that are interested in the system that they are going to have to be proactive in...

May 2020
 Helpful

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Director

Service and Support

During the COVID-19 crisis, 3M’s service has been excellent. We have been working hand in hand with...

May 2020
 Helpful

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Director

Functionality and Upgrades

We get good information for reporting, but we don’t have customizable reports yet. We can gather...

May 2020
 Helpful

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Director

Other Observations & Comments

Training someone on the enhancements is simple. We almost need to revamp the whole user manual...

May 2020
 Helpful

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Director

Other Observations & Comments

I am hoping that my score for the vendor improves next year. I think they can get there because the...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have gotten our money's worth because we didn't pay much for the system. The vendor has some...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The product is part of our long-term plans, and I would buy it again depending on the resolution of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

3M has kept their promises. They have had some personnel problems. They started out really well, but...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor's implementation wasn't the best I have ever had, but it was adequate. We don't have...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The actual process of generating queries and following up on the product has been pretty good. We...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The vendor's support has been modest. Someone went on vacation, and someone wasn't there. We talk to...

Apr 2020
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Manager

Relationship

We still have the same team, and the application hasn’t changed. The immediate employees are...

Feb 2020
 Helpful

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Manager

Other Observations & Comments

3M’s reporting tool needs some work. It can tell us what our CDI nurses’ productivity is and what...

Feb 2020
 Helpful

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Manager

Future Outlook

3M has some ambitious products, and we are certainly looking forward to the system evolving, but we...

Feb 2020
 Helpful

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Manager

Relationship

Working on 3M’s reporting piece is a joint effort. We are making a lot of requests, and we are...

Feb 2020
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Manager

Functionality and Upgrades

The 3M system has a fantastic search capability. Our coders love to log in to the system and search...

Feb 2020
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Manager

Service and Support

The service and support from 3M are good. The vendor is responsive, and the system is stable. We...

Feb 2020
 Helpful

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Manager

Other Observations & Comments

Our end users feel like a lot of clicks and keystrokes are required to use the system. I personally...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Other than the reporting, 3M’s system is really giving us what we need. The reporting is still just...

Feb 2020
 Helpful

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Manager

Relationship

We don’t hear from the 3M executives very often, but we aren’t dying to hear from them either. The...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have been fortunate to have worked with the same representative from MModal up until recently. Our...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We had some issues initially that had to do with our EMR vendor. Since we got a different vendor's...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have seen the physicians use MModal on the back end, and it appears pretty straightforward. The...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I haven’t seen anything new from MModal. I have heard about some things but haven’t been shown...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support from MModal has been very, very good. When we were working with our previous MModal...

Nov 2019
 Helpful

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Director

Service and Support

Our overall experience with software packages and support and with getting our ideas added to the...

Nov 2019
 Helpful

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Manager

Service and Support

The vendor’s customer service is excellent. When we reach out, we always get a response. The vendor...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Years ago, before we bought the tool, the vendor said they were going to have severity of illness...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

Proving the business case for MModal CDI is becoming hard. We have been unable to use the technology...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

With MModal CDI, the coders have no line of sight. Our computer-coding and chart-review processes...

Oct 2019
 Helpful

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VP/Other Executive

Sales and Contracting

Things with MModal CDI have been going very well, but at the start of our contract with MModal,...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have definitely been closing notes more quickly because physicians find the time to review their...

Aug 2019
 Helpful

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VP/Other Executive

Relationship

There were bumps early on with MModal CDI in terms of compatibilities with hardware. We had some old...

Aug 2019
 Helpful

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Manager

Implementation and Training

I am happy with MModal CDI. I don’t have anything to compare it to, but it is easy to use. Because...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Reporting from MModal CDI is not perfect, but we make it work.

Jun 2019
 Helpful

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Manager

Future Outlook

It is easy to use MModal CDI to pull data from our EMR charts. This ability provides us with another...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have been able to customize the system and the rules to help our staff members, specifically our...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have been able to tweak and customize MModal CDI for our workflow. We are working on keeping all...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We get great reports from MModal CDI, and they look good. They are detailed, and MModal CDI has...

Jun 2019
 Helpful

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Director

Implementation and Training

MModal offers great training. We worked with a great team that had great communication, and the team...

Jun 2019
 Helpful

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Director

Lessons Learned

MModal CDI has great integration and interfaces. We have great connectivity with our EMR. The system...

Jun 2019
 Helpful

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Director

Lessons Learned

We probably would buy this system again. We have had an issue with the system for several months,...

May 2019
 Helpful

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Director

Functionality and Upgrades

MModal keeps their promises in an interesting sort of way. MModal tells us that they will fix our...

May 2019
 Helpful

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Director

ROI / Cost (care and feeding)

MModal definitely avoids charging for every little thing. That aspect of the company's culture is...

May 2019
 Helpful

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Director

Other Observations & Comments

The Engage module of this system is better so far because the solution is more straightforward. The...

May 2019
 Helpful

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Director

Functionality and Upgrades

MModal's system understands workflows and is designed to meet workflow needs. Many of the other...

May 2019
 Helpful

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Director

Functionality and Upgrades

When MModal designed this product, they took into account the real-world workflows. For example, one...

May 2019
 Helpful

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Director

Lessons Learned

There are two improvements I would like to see with this system. When we signed with MModal, we were...

May 2019
 Helpful

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Director

Functionality and Upgrades

From a technology standpoint, MModal CDI is user friendly. It has a very clean look and integrates...

May 2019
 Helpful

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Director

Service and Support

MModal has the feel of a small firm in that their turnaround is quick for customer service. MModal...

May 2019
 Helpful

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Director

Functionality and Upgrades

The workflows in MModal CDI are succinct. There isn't a lot to the product; it is pretty...

May 2019
 Helpful

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Director

Functionality and Upgrades

MModal CDI doesn't have the extra frills and colors. The system is more based on the color white....

May 2019
 Helpful

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Director

Sales and Contracting

At the beginning of the engagement, MModal promised that we would have the reports to prove the...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love for the data in MModal's system to be real time. There is a delay in the coding data...

May 2019
 Helpful

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Director

Other Observations & Comments

I am nervous about the arrangement MModal went through with 3M. I am nervous about whether I will...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We are pretty happy with the system. The NLP engine is superb. It recognizes the documentation and...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

Right now, I am not happy with the reporting. It is almost what we need but not exactly. It is about...

Apr 2019
 Helpful

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Manager

Service and Support

Though it wasn't previously, MModal's CDI system is now in our long-term plans. A while back, we...

Apr 2019
 Helpful

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Manager

Service and Support

MModal realized that they needed expertise in areas other than IT. MModal needed clinical expertise...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

MModal's product is very intricate. We almost need a computer genius to work the system because it...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

We went through a very intensive evaluation before we switched to MModal because we had a really bad...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are able to trend the most common queries that we have created, as well as what the response rate...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I did a quality control check and found a few bugs with MModal's system. We keep working with it,...

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

There are things that we are asking for from MModal that we can’t get. However, MModal has come a...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We still have to go into our business warehouse for certain reports. It would be nice if MModal's...

Apr 2019
 Helpful

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VP/Other Executive

Implementation and Training

MModal is always there for us, but certain parts of their implementations are slow. However,...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are physicians that are very frustrated with parts of MModal's system. I have had to do some...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Things with MModal CDI have slowed down a lot. If I had a new person coming in now, that person...

Apr 2019
 Helpful

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VP/Other Executive

Relationship

We have regular meetings with one of MModal’s executives.

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

MModal tailors their products to what our needs are.

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

MModal keeps their promises. The only way they don’t keep their promises is when MModal says...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

CDI Collaborate is a really neat tool. There is great reporting out of it, and it is really helping...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

CDI Collaborate is a very innovative and forward thinking tool. The fact that MModal has figured out...

Mar 2019
 Helpful

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Director

ROI / Cost (care and feeding)

MModal has been pretty competitive with their pricing.

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

MModal's product does natural language understanding that uses artificial intelligence. The product...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

I still love MModal. I have exposure to peers in the industry that use other vendors, and when I...

Mar 2019
 Helpful

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Manager

Implementation and Training

For training, MModal has adoption specialists that they bring on-site, and the training depends on...

Mar 2019
 Helpful

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Manager

Implementation and Training

Implementation is sometimes a function of the client. On the MModal side, they have project managers...

Mar 2019
 Helpful

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Manager

Interfacing and Integration

MModal supports our integration goals. In fact, our organizations are a little slower than MModal....

Mar 2019
 Helpful

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Manager

Service and Support

MModal's support is wonderful. They have an escalation policy and an emergency policy. When I have...

Mar 2019
 Helpful

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Manager

Technology

If I could tell MModal one thing, I would tell them to just keep doing what they are doing. They...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

I would absolutely buy MModal's product again. I probably would never work if we didn't have the...

Mar 2019
 Helpful

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Manager

Other Observations & Comments

The only thing MModal promised was that they were going to merge with 3M. 3M is not very...

Mar 2019
 Helpful