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User Commentary
Product, Value
MModal CDI Collaborate has improved our productivity. It helps with our capture of opportunities. It...
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Relationship
3M is very responsive and does frequent updates. Whenever we have a suggestion, we submit it, and it...
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Relationship
I want 3M to know that we are really satisfied with MModal CDI Collaborate, but the support is still...
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Relationship, Value
I would definitely recommend MModal CDI Collaborate. We have gotten a lot for our money. It is a...
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Relationship
We are concurrently very happy with the product and very frustrated with the vendor's support. When...
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Product
The product is not prioritized for coding. We use it just as a query tool. We can use Jaspersoft...
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Relationship
Our representative with 3M is awesome to work with, and they definitely don't overpromise; they...
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Relationship, Operations
When we have had updates, the vendor has been really great at communication, and nothing has broken...
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Loyalty
The tool is geared toward CDI, so the reports and everything are meant for CDI. Once we get a...
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Product
3M's system is kind of a Band-Aid for a really antiquated system. If there weren't any other tools...
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Product
When it comes to MModal CDI Collaborate, the data is bad. We are highly reliant on 3M for any data....
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Relationship, Product
3M sends out PDFs of everything, but I don't read them. There is someone on our team who reads them....
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Loyalty
I would buy MModal CDI Collaborate again. It is quite a friendly and helpful product. MModal CDI...
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Relationship, Product
I haven’t faced any problems with MModal CDI Collaborate until very recently. It is running quite slowly....
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Relationship
3M quickly addresses anything we need. 3M’s executive involvement is very effective. The vendor has...
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Product, Value
MModal CDI Collaborate is outstanding with both its reports and its productivity. It gives us...
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Product
Our physicians are busy. Some of them see the system's queries as a task they have to do, but others...
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Relationship
We have a person from 3M assigned to us, and that person is exceptional. They check in with us...
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Operations
3M didn't come on-site for our implementation, and that caused some challenges. We had to do our...
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Operations
I am not a technical person, but I have done my job for a long time, and my experience with learning...
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Culture, Relationship
With 3M, someone will come on-site and work with us. That is covered by the price of the system, so...
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Product
I like that the CDI individual can see what the coder has done and generated and that the two people...
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Relationship, Operations
3M has weekly communication and follow-up, so I appreciate that they are genuinely trying to make...
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Product
The vendor has a lot of flexibility in creating predefined lists for us that the clinical...
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Culture, Value
I don’t hear about us getting invoiced for a bunch of stuff from 3M. There is a big up front cost,...
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Loyalty, Relationship
We supplied a lot of our data to 3M as well as our CDI processes and thoughts on how they could make...
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Product
When we went live, 3M wasn't able to provide us with the reporting for the CMI, and they weren't...
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Product
Outside of some limited reporting capability, the solution itself was everything that we were sold....
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Relationship, Product
3M does frequent upgrades, and they are constantly upgrading their processor, which is very helpful....
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Relationship
The customer support is excellent. Our liaison that we work with to make improvements is excellent...
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Operations
There are not enough ongoing trainings. We would like training on impact reviews and the process for...
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Product
We like the fact that the product can read and identify medical records while using NLP...
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Relationship
Our contacts at 3M have solved our problems and have involved anybody they have needed to involve....
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Product
The system has a certain reporting tool where we can look at quarterly, monthly, and yearly reports....
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Loyalty, Relationship
We have much stronger communication and training from 3M than we do from other vendors. 3M allows us...
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Culture, Relationship
Before MModal was 3M, we thought the sky was the limit. As MModal started growing their program,...
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Relationship
Overall, 3M is very responsive. We have routine meetings with 3M to discuss issues and collaborate....
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Loyalty
We have had some talks of making improvements and overcoming some hurdles with our EMR, and once we...
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Product
The product needs better reporting. The data is there, but the reporting mechanisms to get the data...
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Relationship, Operations, Product
We have relatively few problems with the vendor’s updates. We test things before the updates go in....
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Loyalty, Product
We are working on a program to try and get queries delivered to physician cell phones. That is...
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Product, Value
The product has been helpful to us because we can increase our footprint without having to increase...
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