Access TeleCare Telemedicine Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Relationship

The leaders who are my contacts at Access Telecare are pretty good about getting back to me. They...

Feb 2024
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Director

Product

The technology is good. We don't have a ton of problems with the carts themselves. The problems are...

Feb 2024
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Director

Operations

Ongoing training is not a strength for Access Telecare, and that could be improved particularly...

Feb 2024
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Director

Product

The camera is very good. The connectivity is super easy in terms of people simply turning things on....

Feb 2024
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Director

Value

The battery life on the carts is pretty bad. The carts have to stay plugged in. I'm told that the...

Feb 2024
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Director

Product

Access TeleCare Telemedicine is pretty easy to use. We just take it into the room.

Feb 2024
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Director

Relationship, Product

Sometimes, there are personality issues with the providers on Access TeleCare Telemedicine, but...

Feb 2024
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Analyst/Coordinator

Relationship

The Access TeleCare support phone numbers are on the carts if they are ever needed. There are...

Feb 2024
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Analyst/Coordinator

Product

We have a set schedule with Access TeleCare Telemedicine, but whenever we need provider coverage, if...

Feb 2024
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Director

Product

The tools for Access TeleCare Telemedicine are updated quietly, but for the most part, the system is...

Jan 2024
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Director

Product

Access TeleCare struggles sometimes to have a deep enough physician and provider panel to offer to...

Jan 2024
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Director

Relationship

We've struggled with Access TeleCare’s administrative leadership and their follow-through on action...

Jan 2024
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Director

Product

I have struggled with the provider documentation that the vendor provides. There is a lack of...

Jan 2024
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Director

Loyalty

We are hoping to replace Access TeleCare with a different vendor that has more vascular-trained...

Jan 2024
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Director

Relationship

The vendor’s lower-level people are fine. There are a few of them I'm very happy to see when they...

Jan 2024
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Director

Relationship

I only have one point person at Access TeleCare that I really am in contact with, and I would...

Jan 2024
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Analyst/Coordinator

Operations, Product

We had some quirks with a certain area in the system in the beginning, but the system has become...

Aug 2023
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Analyst/Coordinator

Culture, Value

We have a contract, and we pay the vendor a certain amount of money for each call. As far as I know,...

Aug 2023
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Analyst/Coordinator

Product

I wish that the system's reports would go directly into our charts. The vendor could improve that....

Aug 2023
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Analyst/Coordinator

Product

Right now, the vendor faxes us reports. The reports then have to get scanned into charts and go to...

Aug 2023
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Analyst/Coordinator

Culture, Relationship

The vendor is very good at what they say they do. If we have a problem, we can usually figure it...

Aug 2023
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Manager

Product

With the system, we can provide timely management as per the national guidelines. The product...

Aug 2023
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Manager

Relationship

The vendor is very responsive and prompt. They always inform us right away about any changes or...

Aug 2023
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Manager

Relationship

We need the vendor's response time to be less than 15 minutes because we are dealing with critical...

Aug 2023
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Manager

Value

The system's price is comparable to other systems on the market. I would recommend it, but I would...

Aug 2023
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Analyst/Coordinator

Operations, Product

We had some hiccups when we first implemented the product. However, the product’s positive effect...

Jun 2023
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Director

Relationship

Sometimes, there is a delay before the vendor responds to us. If our issue isn't urgent, it can take...

May 2023
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Director

Loyalty, Product

We have to have a separate HL7 interface with our EMR for our notes to flow into the system, but we...

May 2023
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VP/Other Executive

Value

Access TeleCare charges us for everything. We are charged for carts and prescription technology, and...

Apr 2023
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VP/Other Executive

Relationship

Access TeleCare's support team is pretty responsive. Access TeleCare also monitors things and tells...

Apr 2023
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VP/Other Executive

Product, Value

I like the flexibility in Access TeleCare Telemedicine. It is positive for the patient experience....

Apr 2023
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VP/Other Executive

Loyalty, Product

As of now, we have to move a cart in front of the patient to make the product work. At some point,...

Apr 2023
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Analyst/Coordinator

Relationship

Access TeleCare tries to keep all their promises. Occasionally, they take a while to respond to our...

Apr 2023
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Analyst/Coordinator

Operations, Product

The product is an easy thing to use, but training people on it is not exactly intuitive. People...

Apr 2023
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Analyst/Coordinator

Relationship

Access TeleCare's help desk people are very helpful. I have had communications with them frequently,...

Apr 2023
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Analyst/Coordinator

Relationship, Product

The vendor is supposed to be monitoring our parts and reaching out if there is a connectivity issue...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Access TeleCare is very good when family members are in the room. They engage the family in the...

Apr 2023
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Analyst/Coordinator

Relationship, Operations, Product

We had some slight functionality issues, and it took a little time for the vendor to turn things...

Apr 2023
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CEO/President

Relationship

Access TeleCare’s support is clunky. We always end up talking to somebody who is talking to somebody...

Apr 2023
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CEO/President

Relationship

Access TeleCare is innovative and always looking toward the future. They give us insights through...

Apr 2023
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CEO/President

Culture, Value

We would like to see a lower cost, better contracting, and more real-time reporting from Access TeleCare....

Apr 2023
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CEO/President

Value

We are always trying to fight with Access TeleCare over additional charges that come with upgrades...

Apr 2023
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Director

Product

Everything that we receive from Access TeleCare Telemedicine is verbal. There is no connection to...

Apr 2023
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Director

Relationship

The vendor's web support is great. If we have any problems, we have a help line.

Apr 2023
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Director

Relationship

I haven't received any communication from Access TeleCare regarding the solution being down. I would...

Apr 2023
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Director

Operations

I don't think I have ever seen any additional training since I have been at my organization. Access...

Apr 2023
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Director

Loyalty, Relationship

SOC Telemed was purchased by Access TeleCare, and with all the turnover, things have been dropped,...

Apr 2023
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Director

Product

Access TeleCare’s IT person is exceptional, and the product is definitely easy to use. The vendor...

Apr 2023
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Director

Relationship

When I get involved with the vendor’s support team, I am extremely satisfied, but before I get...

Apr 2023
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Director

Relationship

The vendor's service isn’t always proactive. As Access TeleCare gets their act together in their...

Apr 2023
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CMO

Relationship

Over the several years that we have been with Access TeleCare, we have had three or four site...

Mar 2023
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CMO

Relationship, Value

The service worked well while it did, but it was very expensive.

Mar 2023
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(0)
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CMO

Relationship

The service we received from the people at Access TeleCare was good. The people gave us good advice...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor has an opportunity to decrease the consultation-to-video times and the door-to-needle times....

Mar 2023
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Analyst/Coordinator

Relationship

When we have to call the phone support team, the team is very helpful with anything that we need....

Mar 2023
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Analyst/Coordinator

Product

Access TeleCare helps when we don't have coverage in-house.

Mar 2023
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Director

Value

Access TeleCare probably could improve the battery life of the product and reduce the monthly IT...

Mar 2023
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Director

Relationship

Access TeleCare is extremely detail oriented, and they are incredibly business professional. I would...

Mar 2023
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Director

Relationship, Product

In terms of integration, Access TeleCare’s team is very responsible. Their IT team works really well...

Mar 2023
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Director

Product

People get on calls with a simple link. The camera is great. The product is very easy to use, and...

Mar 2023
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Director

Relationship, Operations

The vendor is good at communicating with me about the services or if we have issues, but in terms of...

Mar 2023
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VP/Other Executive

Relationship

Things were professional, well managed, and great in the beginning. In the last couple of years, we...

Mar 2023
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