Access TeleCare Telemedicine Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Relationship

The leaders who are my contacts at Access Telecare are pretty good about getting back to me. They...

Feb 2024
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Director

Product

The technology is good. We don't have a ton of problems with the carts themselves. The problems are...

Feb 2024
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Director

Operations

Ongoing training is not a strength for Access Telecare, and that could be improved particularly...

Feb 2024
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Director

Product

The camera is very good. The connectivity is super easy in terms of people simply turning things on....

Feb 2024
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Director

Value

The battery life on the carts is pretty bad. The carts have to stay plugged in. I'm told that the...

Feb 2024
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Director

Product

Access TeleCare Telemedicine is pretty easy to use. We just take it into the room.

Feb 2024
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Director

Relationship, Product

Sometimes, there are personality issues with the providers on Access TeleCare Telemedicine, but...

Feb 2024
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Analyst/Coordinator

Relationship

The Access TeleCare support phone numbers are on the carts if they are ever needed. There are...

Feb 2024
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Analyst/Coordinator

Product

We have a set schedule with Access TeleCare Telemedicine, but whenever we need provider coverage, if...

Feb 2024
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Director

Product

The tools for Access TeleCare Telemedicine are updated quietly, but for the most part, the system is...

Jan 2024
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Director

Product

Access TeleCare struggles sometimes to have a deep enough physician and provider panel to offer to...

Jan 2024
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Director

Relationship

We've struggled with Access TeleCare’s administrative leadership and their follow-through on action...

Jan 2024
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Director

Product

I have struggled with the provider documentation that the vendor provides. There is a lack of...

Jan 2024
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Director

Loyalty

We are hoping to replace Access TeleCare with a different vendor that has more vascular-trained...

Jan 2024
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Director

Relationship

The vendor’s lower-level people are fine. There are a few of them I'm very happy to see when they...

Jan 2024
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Director

Relationship

I only have one point person at Access TeleCare that I really am in contact with, and I would...

Jan 2024
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Analyst/Coordinator

Operations, Product

We had some quirks with a certain area in the system in the beginning, but the system has become...

Aug 2023
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Analyst/Coordinator

Culture, Value

We have a contract, and we pay the vendor a certain amount of money for each call. As far as I know,...

Aug 2023
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Analyst/Coordinator

Product

I wish that the system's reports would go directly into our charts. The vendor could improve that....

Aug 2023
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Analyst/Coordinator

Product

Right now, the vendor faxes us reports. The reports then have to get scanned into charts and go to...

Aug 2023
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Analyst/Coordinator

Culture, Relationship

The vendor is very good at what they say they do. If we have a problem, we can usually figure it...

Aug 2023
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Manager

Product

With the system, we can provide timely management as per the national guidelines. The product...

Aug 2023
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Manager

Relationship

The vendor is very responsive and prompt. They always inform us right away about any changes or...

Aug 2023
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Manager

Relationship

We need the vendor's response time to be less than 15 minutes because we are dealing with critical...

Aug 2023
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Manager

Value

The system's price is comparable to other systems on the market. I would recommend it, but I would...

Aug 2023
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