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Access TeleCare Telemedicine Commentary
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Schafer Jackson
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Director

Relationship

The leaders who are my contacts at Access Telecare are pretty good about getting back to me. They...

Feb 2024
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Director

Product

The technology is good. We don't have a ton of problems with the carts themselves. The problems are...

Feb 2024
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Director

Operations

Ongoing training is not a strength for Access Telecare, and that could be improved particularly...

Feb 2024
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Director

Product

The camera is very good. The connectivity is super easy in terms of people simply turning things on....

Feb 2024
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Director

Value

The battery life on the carts is pretty bad. The carts have to stay plugged in. I'm told that the...

Feb 2024
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Director

Product

Access TeleCare Telemedicine is pretty easy to use. We just take it into the room.

Feb 2024
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Director

Relationship, Product

Sometimes, there are personality issues with the providers on Access TeleCare Telemedicine, but...

Feb 2024
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Analyst/Coordinator

Relationship

The Access TeleCare support phone numbers are on the carts if they are ever needed. There are...

Feb 2024
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(0)
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Analyst/Coordinator

Product

We have a set schedule with Access TeleCare Telemedicine, but whenever we need provider coverage, if...

Feb 2024
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Director

Product

The tools for Access TeleCare Telemedicine are updated quietly, but for the most part, the system is...

Jan 2024
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Director

Product

Access TeleCare struggles sometimes to have a deep enough physician and provider panel to offer to...

Jan 2024
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Director

Relationship

We've struggled with Access TeleCare’s administrative leadership and their follow-through on action...

Jan 2024
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Director

Product

I have struggled with the provider documentation that the vendor provides. There is a lack of...

Jan 2024
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Director

Loyalty

We are hoping to replace Access TeleCare with a different vendor that has more vascular-trained...

Jan 2024
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Director

Relationship

The vendor’s lower-level people are fine. There are a few of them I'm very happy to see when they...

Jan 2024
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Director

Relationship

I only have one point person at Access TeleCare that I really am in contact with, and I would...

Jan 2024
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(0)
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Analyst/Coordinator

Operations, Product

We had some quirks with a certain area in the system in the beginning, but the system has become...

Aug 2023
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Analyst/Coordinator

Culture, Value

We have a contract, and we pay the vendor a certain amount of money for each call. As far as I know,...

Aug 2023
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Analyst/Coordinator

Product

I wish that the system's reports would go directly into our charts. The vendor could improve that....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Right now, the vendor faxes us reports. The reports then have to get scanned into charts and go to...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The vendor is very good at what they say they do. If we have a problem, we can usually figure it...

Aug 2023
||
(0)
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Manager

Product

With the system, we can provide timely management as per the national guidelines. The product...

Aug 2023
||
(0)
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Manager

Relationship

The vendor is very responsive and prompt. They always inform us right away about any changes or...

Aug 2023
||
(0)
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Manager

Relationship

We need the vendor's response time to be less than 15 minutes because we are dealing with critical...

Aug 2023
||
(0)
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Manager

Value

The system's price is comparable to other systems on the market. I would recommend it, but I would...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

We had some hiccups when we first implemented the product. However, the product’s positive effect...

Jun 2023
||
(0)
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Director

Relationship

Sometimes, there is a delay before the vendor responds to us. If our issue isn't urgent, it can take...

May 2023
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(0)
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Director

Loyalty, Product

We have to have a separate HL7 interface with our EMR for our notes to flow into the system, but we...

May 2023
||
(0)
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View All Articles
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Article
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Investing in the Virtual Care and Remote Patient Monitoring Market
25 August 21    |   Dale C. Van Demark and McDermott Will & Emery
Virtual care and remote patient monitoring technologies represent an opportunity for innovators and investors alike that could make healthcare more patient-centric.
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Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Emerging Technology
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SOC Telemed
14 May 21    |   Sam Eaquinto and Schafer Jackson
SOC Telemed offers a turnkey virtual telemedicine platform to help hospitals expand their telemedicine programs across multiple service lines and facilities while achieving clinical and financial outcomes. Customers can leverage their own existing telemedicine hardware and physicians, SOC Telemed’s hardware and physicians, or a hybrid of the two. This report seeks to validate the performance, outcomes, and use cases of the Telemed IQ platform.



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