Alaris Pre and Post Remediation (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
The process to remediate the Alaris pumps was rocky. We weren’t charged for the pumps or for the...
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Relationship
BD is very responsive, and they try to help us. They seem to take concerns seriously.
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
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Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
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Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
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Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
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Loyalty
We are looking at replacing the Alaris pumps because they are at their end-of-life expectancy, and...
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Relationship
BD puts their efforts into interoperability, and their support is great.
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Product
The Alaris pump lacks a lot of functionalities that we find in pretty much every other device on the...
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Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
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Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
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Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Product
The only negative thing right now with the Alaris pumps is the fact that we can’t use them with the...
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Loyalty, Value
BD has gone to a newer platform for their reporting, and we chose not to go that way because of the...
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Product
A huge dissatisfier for our staff in the new software is that BD made the end of an infusion a high...
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Operations
Our recent implementation with the Alaris pumps definitely had some hiccups. We were ready to go,...
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Loyalty
Overall, the Alaris pumps are good. For the most part, the pumps meet our needs, and they are pretty...
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Product
The Alaris pumps are very easy to use and navigate. If we pull data, it is very easy to navigate the...
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Relationship
BD’s customer support people aren't always easy to get ahold of. We don’t always get responses in a...
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Loyalty, Product
We would like to be able to integrate the Alaris PCA pumps with our EMR. Also, the pumps don't have...
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Product
I like the modularity of the Alaris pumps. We can have one PCA unit and then add multiple modules....
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Loyalty
We have been comparing IV pumps, and I believe we will likely stick with our current pumps, which...
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Product
I wish there were room for improvement in integration with the Alaris. There is a margin for error...
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Product
One of our frustrations with the Alaris is that lots of times, we will have the IV and the AC right...
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Product
We changed the total amount of fluid to go in the Alaris pump so that we can stop a line from going...
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Loyalty, Product
The Alaris is pretty easy to use. We appreciate that the Alaris is compatible with the PCA pumps in...
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Product
The Alaris pump design has been the same for many years. So, really the end-user experience of the...
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Product
We would like to be able to use interoperability to program the Alaris PCA and syringe pumps because...
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Loyalty, Product
Overall, the Alaris pumps do what they are supposed to. We would like BD to continue to integrate,...
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Relationship
Everyone at BD has been helpful and quick to respond. They are willing to take time to get on a call...
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Product
The Alaris pumps are gravity pumps and are complex to set up. The nursing department has to be...
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Culture, Value
The vendor charges for every little thing. I feel like every little piece and thing that we want is...
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Operations
The initial training that we did went well. I really didn't hear too much in the way of issues that...
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Culture, Relationship
If there is a recall or issues or whatever, that is all definitely communicated in a timely fashion...
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Product
The program that we use to edit the software is pretty straightforward and robust, and I think that...
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Loyalty, Product
The vendor has road maps that they are hoping to bring some of the out-of-scope things for interop...
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Loyalty, Product
I would buy this product again because I have been fairly happy with the product. I know that when...
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Operations, Product
For the first several years with the Alaris pump, we were just doing manual programming. Then, we...
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Loyalty
We have met with BD multiple times and understand what needs to be done, but we are going through an...
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Product
One of the biggest challenges with BD is we were struggling with getting our pump data back to us....
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Product
We want flexibility in the Alaris library to make decisions on what are best practices. I understand...
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Operations
We have had a go-live where we rolled out the Alaris pumps while I have been working here, and BD’s...
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Operations
For the training that I have sought out from BD, I have found them pretty valuable. Maybe there is a...
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Relationship
I always enjoy working with the BD people I work with and talk to. I find them to be very engaged...
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Product
We had a significant number of recalls on the Alaris products in the past, and BD has improved on...
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Value
Alaris' different remediation projects have gotten to be tiresome. All of their previous...
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Product
There is still no touch screen. The Alaris pumps still have a lot of the same limitations that they...
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Loyalty
It has been frustrating to work with the Alaris pump. I wish there were another pump vendor that we...
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Operations
I don't know whether this is on our side in terms of how our corporate team does things, but access...
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Product
Sometimes utilizing the smart pump programming feature in the Alaris is a bit clunky with our EMR....
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Loyalty
We considered moving away from the Alaris because of an FDA mandate, but we ended up staying with BD....
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Loyalty
We decided to continue using the Alaris for our large-volume pumps. The largest driver for why we...
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Loyalty, Product
BD put a hold on the conversion to the new pumps. For the longest time, there were no updates as to...
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Operations
There have been quite a few issues with the overall quality of the Alaris pump. I am just beyond...
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Relationship
BD has had some recalls recently, but they do a good job of letting us know when there are problems...
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Loyalty, Value
We are seriously considering moving away from the Alaris pumps right now, but not because of the...
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Loyalty, Product
Some parts of our organization want to keep the Alaris pumps. One of the nice things about them is...
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Loyalty, Product
We are working with BD on pump integration, and that project seems to be going really well. I have...
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Value
BD seems to want to charge for extra things like software support and different pieces of data that...
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Loyalty
BD supported us when we had to move pumps from one site to another, and they helped make sure the...
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Loyalty
There have been issues with BD’s recall of the Alaris pumps, and part of their mitigation is over...
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Product
There is a lot of stuff we would like to see pushed out to us by BD versus running our own reports...
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Loyalty
Our Alaris upgrade has been paused. I actually have not seen any plans from BD about restarting the...
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Loyalty, Product
We paused our interoperability because it wasn't functioning well enough. Interoperability is one...
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Product
I have only used two vendors. The pumps that we were on previously weren't as user friendly as the...
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Relationship, Product
Our Alaris pumps have never broken. There are some gaps in the drug software. With some of its...
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Relationship, Operations
I worked with a BD pharmacy consultant, and they were really good.
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Product
There are some little things in the Alaris pump that are difficult. It only can program in certain...
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Product
We have had errors in the Alaris pumps because there is very specific programming on the nurses'...
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Relationship, Product
I don't have any issues with the Alaris, but on the other hand, I don't completely know all the...
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Culture, Relationship, Operations
BD said when some things would be ready to go, and the time that those things were actually ready to...
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Product
One thing I hear from nurses is that the Alaris pump is really bulky and big, and that is something...
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Product
The reporting capabilities of the Alaris pumps are excellent because they are very customizable. I...
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Product
The only thing I would say that is challenging with the Alaris pumps is that some of the reports are...
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Relationship
I'm very happy with the Alaris pumps. BD's support is very good. I have a data consultant I can...
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Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
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Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
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Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
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Product
I cannot stand that we have to have different levels in the pump. If we are using a single tube, we...
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Product
I like the drug library capability in the Alaris. It allows us to add extra guardrail safety...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Relationship, Product, Value
The data analytics in the Alaris pumps are really good, but we have had some access problems this...
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Product
The usability of the pumps is really good. The accuracy, overall, is good. The ability to do the...
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Product
From the clinical perspective, we would like to see three things. Right now, if we are programming a...
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Relationship
BD's response to the FDA recall has not been as timely as it could have been, even though they said...
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Operations
BD has had a number of recalls with plastic and the cleaners we use. BD's implementation and the...
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Culture, Relationship
BD customer support does well when we bring up issues and concerns. The problems are more with the...
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Loyalty, Product
With the way the secondary line connects above the Alaris pump, if a nurse doesn’t unclamp the...
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Product
The Alaris pump is a peristaltic pump, so it is more affected by head height. If I hang a bag at the...
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Loyalty, Relationship, Product
BD had some FDA actions that really halted their ability to innovate for several years, and from...
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Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
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Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
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Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
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Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
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Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
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Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
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Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
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Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
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Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
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Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
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Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
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Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
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Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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Operations
The vendor has some pretty good videos for training.
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Product
In terms of driving outcomes, having this product is definitely better than not having anything. The...
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Relationship
When we were doing the pump remediation with the Alaris pumps, we were supposed to get those pumps...
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Operations
BD has this smart pump that we could integrate, but BD doesn't teach integration. When we have...
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Operations, Product
The Alaris is not very intuitive because of the way it is programmed. Somebody couldn't just go up...
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Relationship
We can get in touch with BD, and for basic problems, their service is fine. However, when we are...
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Product
I have worked with the Alaris pumps for the whole time we have had them, and I do not feel that they...
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Relationship, Operations
BD only gives provider guidance if they are forced to by the FDA.
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Relationship, Product
BD does integrate, but it seems like they got integration and then haven't been interested in doing...
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Relationship, Product
BD has zero solutions for situations like MRIs, and that doesn't meet our needs at all. The fact...
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Relationship, Operations
We are currently working through a process of upgrading with BD. I have gone through many upgrades...
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Relationship, Product
The Alaris pump is so big that it is like carrying around a bag of bricks. BD is so committed to the...
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Product, Value
We suffered through using the Alaris pumps before the recall, and we were having weekly free flows...
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Product
I like the interoperability between the EHR and the pump programming, the ability to standardize...
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Culture
BD promised to make PCAs interoperable a long time ago, but then they got stopped by the FDA for...
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Operations
BD did a good job of keeping their promise to help with the onboarding process. We touched base with...
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Value
Because we had some old credits, BD didn’t charge us for something they easily could have charged us...
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Relationship
BD's customer service is so good that people don’t switch away from the vendor. The vendor does a...
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Operations
When we were upgrading the whole fleet, we thought it was going to be kind of a mess, but BD...
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Relationship
BD’s service is really good. Anytime they have a big update or anything in the pumps that they think...
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Product
We don't have interoperability, but I don't think that is the Alaris' fault. That is more our fault...
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Operations, Product
The software really allows us to customize it to our needs. All sites can be very different, so it...
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Product
Some of our issues are hard to put on BD because of the regulation changes and how they have to go...
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Loyalty, Product
Within our organization, we use the Alaris pump's interoperability in many departments. There are a...
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Relationship, Product
The Alaris devices are challenging. Mechanically, some pieces and parts can break in the Alaris...
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Loyalty, Value
I would tell others looking at the Alaris devices that integrating on the informatics side is a fair...
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Loyalty, Relationship
We have been satisfied with the remediation process. BD came to the table and made it financially...
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Product
The alerts that are presented to end users are not phrased well for users to understand how to...
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Loyalty
There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...
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Loyalty, Product
Some folks think we should stay with the current pump platform for a variety of reasons, and some...
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Culture, Value
BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....
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Relationship
I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...
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Loyalty, Product
We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...
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Operations, Product
I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...
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Relationship, Product
The Alaris pumps work very well and have wireless capabilities. We can send over data sets...
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Product
I like the safety checks that the Guardrails software puts into place for the nurses.
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Product
Data set updates are a pain in the Alaris pump. We have to independently check the data-set update,...
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Product, Value
I would not buy the Alaris pumps again because some competitors' pumps have extra capabilities. A...
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Product
There are known programming gaps in the Guardrails software that need to be addressed. A facility...
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Product
BD has a knowledge portal. That is where all of our pharmacy directors go to access compliance...
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Loyalty
As far as the use of the pumps for the nurses is concerned, we like the Alaris pumps. We have had...
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Value
Our clinical engineering team spends a lot of money on Alaris parts. Anything door related is so...
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Relationship
Things are actually going pretty well with the Alaris pumps. Within the last few years, BD has...
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Loyalty
We are pretty close to updating our Alaris pumps. The update is going to depend on whether we stick...
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Relationship, Product
Most of the problems that we have had with the Alaris pumps have been addressed by BD. Years ago, we...
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Product
We haven't done any kind of upgrade with the Alaris pumps in a really long time. We haven't...
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Culture, Value
BD has ways of charging that would lead to charging for every little thing. I don't know whether...
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Operations
To increase my satisfaction with training, BD probably needs a larger presence and needs to make...
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Loyalty, Product
To increase my satisfaction with the functionality, BD could have the barcode show up within the...
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Product
I have been doing this work for a long time, and the Alaris pumps’ strength would be the ability to...
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Relationship, Product
BD had a recall on the pumps that went on for years, and that was difficult. We also had to do a...
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Operations
BD does a good job with training. They come on-site, and they have follow-up off-site as well. We...
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Product
I don't know whether we consider the FDA remediation new technology, but in theory, the Alaris pumps...
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Relationship
The support at BD is pretty good. We have a special account manager, and we talk to the leaders...
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Product, Value
We are happy with the Alaris pumps’ interoperability, and they cost a lot of money, so we don't feel...
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Value
BD absolutely doesn’t avoid charging for every little thing. They have a medication safety analytics...
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Loyalty
There was a pump fair, so we went and looked at everything. Two barriers to change are money and the...
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Relationship
We have been with BD for a long time, so I have people to go to, but if we have to go through BD's...
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Relationship, Product
BD wants to move a project forward, so they are proactively irritating me by asking when they can do...
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Product
BD has not integrated PCAs yet into interoperability, and they have been saying they are going to do...
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Loyalty, Product
BD has no FDA clearance for alarm notifications on PCA pumps, and that is one of the drawbacks of...
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Product
One thing I love about the Alaris pump is that we can do large volumes. We can have like six or...
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Relationship
We really don’t have any issues with the Alaris pumps, but when we did have issues in the beginning,...
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Operations
I'm not aware that BD does any ongoing training, but their initial training was not bad. For the...
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Product
The Alaris pumps are pretty easy to use and require very little training for end users.
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Relationship
We are usually the ones to find issues with the pumps, but BD is very responsive. When I have to...
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Loyalty, Relationship
We wanted to do in-pump interoperability with the Alaris pumps, but BD had a bad year financially,...
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Loyalty
We are going to stay on the Alaris. BD is replacing our pumps on their dime, so there is no reason...
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Relationship
I have had more support from BD than our other pump vendor. BD has been much more responsive. They...
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Relationship, Operations
BD has had a number of sessions to maximize the information we get that I have attended and found helpful....
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Product
We have a list of enhancements we would love to see in BD’s pump functionality. Probably the biggest...
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Culture, Relationship, Operations
BD has provided presentations to the system. I know that BD is really receptive when I reach out...
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Product
The Alaris pump is intuitive for most of the staff members because they use it so frequently. When...
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Product
The Alaris pump has a way to measure a patient's respiratory state because when we have opioids, we...
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Product
If BD got epidural approval and could do epidurals, that would be really awesome. The nurses...
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Relationship
BD could do better at providing new technology. We have been giving them feedback for a while. We...
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Relationship
BD used to be knocking down our door all day, every day to buy their product, and then poof, we...
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Relationship
BD keeps their promises in terms of working with us and doing remediation, but it just feels like we...
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Product
I have had to tell BD about some errors in how the pump is set up. The Alaris is so old that it...
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Loyalty
The Alaris is not part of our long-term plans. If BD had serious upgrades, we would definitely...
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Relationship, Product
I don't trust the Alaris pump. It under- and overinfuses, and I don't believe the remediation, which...
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Relationship, Operations
I haven't worked with BD here for a few years, so I guess it would be nice to meet with them. I...
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Product
The Alaris pump is not used on an everyday basis. I think that is why I get called for questions a...
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Product
The Alaris pump is a good product. However, I have never used it outside of using it for PCA, so I...
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Loyalty
The Alaris is under investigation, so I don't know whether it will be part of our long-term plans. A...
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Relationship, Operations
I have been pretty satisfied with BD’s support. I like that they provide regularly scheduled on-site...
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Loyalty
We are currently evaluating when to update our infusion fleet because of the new FDA requirements...
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Relationship, Product
I would like to see a change in the delivery method for the Alaris. The fact that the Alaris doesn't...
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Loyalty
We will be updating our pumps in a few years because BD is forcing us to. The FDA recall remediation...
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Relationship
We get good responses from BD’s support team. We have good folks at BD that they are able to connect...
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Operations
For training, we get things that we can go to regularly, and I have felt like the training has been...
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Culture, Loyalty, Relationship
BD has been responsive to us. We are currently working through some contracting with them. They are...
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Relationship
We have partnered with BD on a lot of things in the past, and unfortunately, similar to all of the...
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Loyalty
We have to replace our fleet because it is old. We are to the point where we can't find the parts we...
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Operations
Generally, the implementations go fairly well in my experience. Where BD falls off is a bit in terms...
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Relationship, Operations
The Alaris pump is well made. It is a critical device that is very measurable. The Alaris pump works...
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Operations, Value
When we did a recent update with BD, we already knew what to do and how to implement the update, but...
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Relationship
BD’s customer service is bad. Their pumps go down all the time. A lot of alarms are always...
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Product
Functionality doesn't exist between the Alaris and Epic's system. On both ends, the vendors may be...
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Operations
BD is well versed in implementing interoperability. We did an implementation several years ago, and...
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Relationship
We did have a hiccup where we had technical issues during an upgrade, and even though BD's technical...
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Relationship, Product
From a nursing standpoint, the product is intuitive to use. We get quarterly reports on our usage...
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Relationship
To benefit our organization, we have asked for part of the UI design to be adjusted. The current...
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Operations, Product
We had a recent upgrade, and it didn't seem like it was going well. I didn't have a direct...
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Product
The Alaris is pretty user friendly. We don't have a lot of complaints from our nurses about it. The...
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Loyalty
We decided to stick with the Alaris when we went live with integration because of its integration...
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Relationship, Product
I network a lot with other organizations that use the same EMR but different pumps, and there have...
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Operations
Our go-live with the product was smooth sailing, and using it has been smooth as well. There are...
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Relationship, Operations, Product
I can't think of anything major that isn't going well. Certainly, there have been remediations and...
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Product
From a usability perspective, our nurses find the pumps easy to use and program. The product is...
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Loyalty, Product
We have had issues with the pumps. There is a feature that allows whoever is programming the pump to...
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Relationship, Product
IV flushing has been a pain point for us since we went live. That is more of an Epic thing than a BD...
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Loyalty
We are definitely leaning toward moving to the Alaris for our system. I think we have had...
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Culture, Relationship
When I think of BD compared to another vendor, BD's folks who support the Alaris pumps may have a...
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Relationship
The support has been there from BD when needed in terms of what I am doing with the infusion pumps....
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Value
For the Alaris, there has been a litany of recalls. The pumps are too expensive.
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Loyalty, Product
I like the pumps. The providers don't complain to me. In fact, we are putting an order in for some...
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Operations
During one implementation, the team was brand new, so we got to be the ones to iron out all the...
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Product
With the Alaris, we don't like that we can't do epidurals or integrate the PCAs with our EHR. The...
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Product
We like the Alaris' interoperability with our EHR and the charting accuracy from that.
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Loyalty
We have to switch to a different vendor’s pump. It is not that we have an issue with the Alaris; we...
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Product
The issues we have with the Alaris pump are more on the operational side with how we use the pump....
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Relationship
BD has taken a very long time to get their FDA certification back, and that has really held us back...
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Product
As far as I know, the Alaris pumps kind of seem like any other device. We can upgrade and do lots of...
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Relationship
BD is excelling with people who are empowered to solve our problems, and that is making the...
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Product, Value
Reporting in the knowledge portal and being able to extract reports from BD's product really makes a...
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