Cerner Millennium Behavioral Health
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CIO

The system has been fine. It worked out of the gate, but it is a little odd because it is so locked...

Dec 2021
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Director

The solution's interface is archaic. It is not super clean; there is a lot going on. Surveys, the...

Dec 2021
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Director

The vendor executive we worked with was very interested and very engaged. It was really impressive...

Dec 2021
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Director

Cerner’s scheduling application needs a lot of work. Getting orders to go into a scheduling queue is...

Dec 2021
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Director

Overall, we are pleased with Cerner. Relative to the other EHR vendors that are out there, Cerner is...

Dec 2021
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Director

One of the advantages of Cerner Millennium Behavioral Health is that it is transparent. Everyone can...

Dec 2021
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Director

Cerner got a new director within the area of behavioral health. They came in, and the whole thing...

Nov 2021
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Director

Cerner's system requires a lot of clicking, scrolling, and going to different places to gather information....

Nov 2021
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Director

I loved that we could talk with Cerner and their design folks over at the Cerner shop and say we are...

Nov 2021
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Director

I have been a large proponent of Cerner for a very long time. What I have noticed is that since Neal...

Nov 2021
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Director

I usually reach out to Cerner. I don’t very often get anything back. In the past, they would call...

Nov 2021
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Director

I always liked Cerner only because I have put so much time, effort, and energy into Cerner...

Nov 2021
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Director

I don’t feel that Cerner is keeping all their promises. But that is always hard for me because I...

Nov 2021
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Director

I feel like there is some nickel-and-diming from Cerner. We went to them and said we want everything...

Nov 2021
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Director

In behavioral health in particular, a lot of areas are looking to incorporate software into the EMR...

Nov 2021
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Director

Our experience with Cerner has been mostly good. One of our challenges with the solution is around...

Nov 2021
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Director

Cerner has great assessments that have been built into the product. We have also tweaked some of...

Nov 2021
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Director

The people from Cerner who we frequently work with are like partners to us. Cerner is a large...

Nov 2021
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Director

Cerner has several committees that help clients, do some brainstorming, and figure out the best...

Nov 2021
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Director

I would score the product's need for our time and maintenance as being low to medium. Behavioral...

Nov 2021
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Director

It can take a lot of clicks in the product for us to get where we need to go. It would be better if...

Nov 2021
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Director

Cerner's partnership with AWS is helping to clean up some code. They are streamlining and fixing...

Nov 2021
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Director

When we rolled out the solution, Cerner said that the initial training would get us through, and...

Nov 2021
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Director

We have gotten used to the care-planning piece of Cerner Millennium Behavioral Health. I wish that...

Nov 2021
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Director

Cerner Millennium Behavioral Health is a good product. However, in our treatment-planning piece, we...

Nov 2021
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Director

Things are going fairly well. There are always things we would like that we don’t have, and some of...

Oct 2021
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Director

We have a client account person who is involved with us on a very frequent basis. We don’t always...

Oct 2021
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Director

Cerner has a search function that we want to use. Because they have such a long queue of...

Oct 2021
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Director

When we get to the higher level, then we have some more sketchy concerns, like what Cerner's...

Oct 2021
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Director

In terms of dealing with the implementation staff, Cerner hires a lot of new people, so they are not...

Oct 2021
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Nurse

Cerner’s content for restraints is very cumbersome and confusing. A lot of our staff have struggled...

Oct 2021
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Nurse

Cerner didn’t have anything for human trafficking. Cerner works all over the world, and I was just...

Oct 2021
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Nurse

We don’t have a lot of issues with the product, but when I try to get help from Cerner’s support, I...

Oct 2021
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Director

We are satisfied. The system is working. It is doing what we needed it to do. Cerner provides some...

Oct 2021
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Director

Cerner drives tangible outcomes very well, but I have a dream. I want to be able to gauge treatment,...

Oct 2021
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Nurse

We haven’t had a whole lot of issues with the product. The product’s biggest strength is that it has...

Oct 2021
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Nurse

One issue that we had was that we created something and then found out Cerner was using it for their...

Oct 2021
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Nurse

Cerner has gotten better with the cost, but they don’t avoid charging for every little thing. We use...

Oct 2021
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Manager

We contract with Cerner for support, and unfortunately, their support team is not always able to...

Oct 2021
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Manager

We have architects from Cerner that are pretty good about being proactive. They try to feed us...

Oct 2021
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Manager

The vendor does not keep all promises, but that isn't a deal breaker. For their behavioral health...

Oct 2021
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Manager

There are things like safety, attendance, and therapeutic notes that are not always the most intuitive....

Oct 2021
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Manager

There are times when we don't see any action from the vendor. When we log an issue with Cerner, it...

Oct 2021
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Manager

When Cerner launches an update, their live support is awesome. In preparation for those updates, we...

Oct 2021
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Analyst/Coordinator

The therapeutic group notes work well, and they save clinicians time. The safety and attendance...

Sep 2021
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Analyst/Coordinator

We run into some odd workflows with notes and getting supervisors to sign off on them. The way notes...

Sep 2021
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Analyst/Coordinator

It would be nice if the PowerForm Textual Rendition feature was able to do a better job of producing...

Sep 2021
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CNIO

Like any new application, the solution had some struggles in the beginning. We have settled into the...

Jun 2021
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CNIO

The solution's ease of use is a little lower than the ease of use for Cerner's EHR. Cerner...

Jun 2021
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Analyst/Coordinator

The reports are not very intuitive or user friendly. It is hard to get the data we need, to run the...

May 2021
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Analyst/Coordinator

We would like some changes within the tools, particularly in the safety and attendance tool. All we...

May 2021
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Analyst/Coordinator

I like that the system brings the behavioral health units off paper and into the electronic charting...

May 2021
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Director

The product is definitely part of our long-term plans. We are as happy as we would be with any EHR....

Apr 2021
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Director

Cerner is a big organization. It is sometimes hard to know who to go to in order to get help. Having...

Apr 2021
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Director

We have Cerner’s software across our whole system, so we are probably the most integrated we can be....

Apr 2021
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Analyst/Coordinator

I don't understand why quality measures aren't already integrated into the platform, especially when...

Mar 2021
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Analyst/Coordinator

The implementation of the product has been really seamless. The consultants have done a very good...

Mar 2021
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Analyst/Coordinator

When a new regulation comes out, or when someone wants to implement a new psychiatric score, Cerner...

Mar 2021
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Analyst/Coordinator

We have had tickets open for days, and all Cerner has done is ask for a time frame. But within that...

Mar 2021
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Analyst/Coordinator

Cerner is part of our long-term plans. We are using their software across our entire organization....

Mar 2021
||
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Analyst/Coordinator

Integration hasn't been possible with our system. That is extra manual work. We are on a scheduling...

Mar 2021
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Analyst/Coordinator

The cost points for the implementation were very, very high. Cerner doesn't avoid charging for every...

Mar 2021
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Analyst/Coordinator

Cerner's consultants are very good. There hasn't been one person who I haven't been able to work...

Mar 2021
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Analyst/Coordinator

Cerner's consultants generally do the building, and at the end of a session, they will show us how...

Mar 2021
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Manager

The vendor hasn't kept their promises. We were promised that the reporting would be easy, and it...

Feb 2021
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Manager

From what I was told, we didn't do certain things with the vendor because there were upcharges for...

Feb 2021
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Manager

During the rollout of the product, I really liked that the vendor sent a bunch of experts. However,...

Feb 2021
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Manager

We were pretty much left to our own devices. We had to carve out hours and hours of time to do...

Feb 2021
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Manager

The whole reason we were excited about the system was that we were hoping that the social workers,...

Feb 2021
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Manager

For all of our departments, we have different systems. Certain departments were using paper, and we...

Feb 2021
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Manager

We have to make consistent modifications to the system, and we usually didn't find issues until...

Feb 2021
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Manager

I don't know what the vendor's vision for the product is. I don't know how I am supposed to know...

Feb 2021
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Manager

There were challenges with the product, but as we built our acute-care informatics team, we made an...

Feb 2021
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Manager

I don't think Cerner has enough qualified subject-matter experts who have enough knowledge about the...

Feb 2021
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Manager

For almost a year, we have had an ongoing concern with some of the information that is entered into...

Feb 2021
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