Cerner Millennium Behavioral Health
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Implementation and Training

The product's implementation went very well. Cerner needed to update some of their tools, and they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Cerner's system is seen as an advancement by my teammates that work in clinical settings. They are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Cerner did not deliver on one thing, a master treatment plan, but we used Cerner's tools to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The proximity rounding functionality in the system is not where we want it to be yet. We have gone...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Cerner's system was promoted as something that would make our lives easier. But using the system...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There is a lag when Cerner’s software is trying to talk to our kitchen's software. Our kitchen uses...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Cerner's system is a little clunky when we need information from other departments. Users find the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

No value has been added to patient care because of the system. Some things take too much time to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Cerner does updates on a daily basis when they find issues with the solution. If we submit a problem...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We put a lot of time into training sessions. We asked for more support, and Cerner told us we had...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we were having issues with our master statement plans, there was no way for Cerner to fix those...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Cerner has not developed the behavioral health system to the extent that they have developed some of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had to go through a lot of obstacles and hurdles to try and improve the documentation for one of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Cerner wanted us to buy a program that would have updated our system automatically when measures...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had a progress note we were relying on, and it had to go away because the rest of our house was...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are considering looking at other vendors' systems. We understand that that would be a huge lift...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have at least one outstanding key deliverable in our master contract that the vendor hasn't...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our client account executive has been a good advocate for us, but it seems like their efforts have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system couldn't meet our chat requirements, even though we felt that those requirements were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system wasn't bad out of the gate. However, we have come across certain findings involving our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We haven’t had a lot of training from Cerner. When they put things for education out, those things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

A realignment on both ends is needed in order for our satisfaction with the product to go up. Cerner...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our future with Cerner is uncertain, mainly because of 42 CFR Part 2 regulations. For our substance...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We spend a lot of time making sure everything is right, but when it comes to fixing problems, Cerner...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The system is really complicated. When we first went live with the system, it wasn’t as robust with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner's system does a lot of things well. I am a big fan of the product. Having one chart for one...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Sales and Contracting

Cerner doesn’t keep their promises. They promised when we went live years ago that they would have a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Sales and Contracting

Cerner doesn’t avoid charging for every little thing. When we first went live, we thought we had...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Cerner Millennium Behavioral Health doesn't have a lot of issues, but Cerner’s support can be...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner Millennium Behavioral Health is very customizable. But to maintain customization, we either...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We have Cerner Millennium Behavioral Health integrated into our workflows and our EMR, so all our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have made Cerner Millennium Behavioral Health work pretty well for us. We have worked out some...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be handy if the group notes and message center looped back around and actually completed...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cerner’s textual rendition of PowerForms continues to be awful. It is upsetting to our end users...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If we escalate our issues to the vendor, we usually get pretty good responses.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner’s revenue cycle and long-term care are really a challenge. We have brought up issues with the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were supposed to participate in a new Cerner project at one point, but their executive group had...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Cerner’s training is what I dislike. The Cerner Wiki page is hard to navigate. Having worked on...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is not an intuitively great system for people who have not worked on any EHR before. If...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I wish Cerner’s revenue cycle were better. I wish that they would implement their one-plan product....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have regular meetings with Cerner representatives, but those meetings are not always helpful....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I anticipate my satisfaction level going down. Cerner was acquired by Oracle, and I think that they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner is experiencing a lot of unexpected attrition, and we have felt the impact of that attrition...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like improvements on the overall behavioral health functionalities and the design of the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For the first time, all our hospitals are on the same EHR. Real-time data and care coordination...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner’s team did a demo of a scheduling solution when we were in implementation mode. When the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

It takes an awfully long time for something to get through development. We are waiting for something...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we have patients in groups, it is very important for coordination care purposes that we are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We chose this product because it wouldn't have made sense to go with a different behavioral health...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had to heavily modify the system’s inpatient program because we have all levels of care. A...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have put so much time, effort, and money into modifying the system that switching to another...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Cerner ultimately keeps their promises to us. Our system is so unique and modified that sometimes...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of Cerner’s recent upgrades have been magical, amazing, and wonderful, but some of the upgrades...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training classes that Cerner offers are generally good. The instructors are enthusiastic and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Cerner tries to support our integration goals and make things work. The vendor’s biggest enemy is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The programmer from Cerner that we work with comes up with amazing, brilliant solutions to our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

We have a good number of end users who have worked in a bunch of different places within our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Cerner tries to get ahead of their changes and warns us how upgrades and other things will impact...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner’s tools that are specific to behavioral health, like safety and attendance, are very helpful...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would like Cerner’s system to be more intuitive so that we can go places in the software with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are going to be switching to a different EHR because Cerner Millennium Behavioral Health isn’t...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The promises Cerner made during the planning and implementation of Cerner Millennium Behavioral...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Something on my wish list for Cerner Millennium Behavioral Health is the ability to use automatic...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we reach out to Cerner, their support team has a pretty quick turnaround.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I like that our whole health system is on the Cerner platform. It has actually been really nice. So...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

Cerner bought Anasazi Software years ago, and they have been working on integrating Anasazi...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation team changed a number of times in the beginning. However, I feel that the team's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution's group notes are good when they work. However, they were broken for a couple of weeks....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner has been really proactive in helping us get what we need. That has taken a lot of blood,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I wish that Cerner did a better job of having a guide for the system's best practices right out of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor holds regular community meetings where people can bring information together and talk...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We would buy the solution again because we really believe in its integration. We also know that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have had some bumps in the road. Cerner has a couple of areas where they could do better, so...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I think that it will be interesting to see how the rest of the vendor's client base feels about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle is horrible. They aren't nice. They were terrible to us when we worked with them in the past....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is really struggling. Cerner has done a lot of development work with larger contracts. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Cerner's contracting people have confused themselves and made some mistakes. However, they aren't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The mass exodus of our workforce has definitely caused pain for everyone, including Cerner. We had a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As with any of the other Cerner solutions, there is a really heavy dependency on the local resources...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Part of our ongoing satisfaction with the product is going to be driven by regulatory and compliance...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The cloud is really hard for Cerner to manage in terms of code. There are 15 elements of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

From a reporting perspective, the system gives us visibility that helps us make sure that our care...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like to see some improvements to Cerner's multi-patient charting. The vendor is working on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of our interfaces that involves Cerner's billing has caused a lot of problems. We have ended up...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I know that the system's recent upgrade did something to help it, but it didn't fix everything. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our team did a good job with the training that we were aware of. However, there was some information...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner doesn't have a package starter for One Plan that would allow us to have certain diagnoses...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I really like the safety and attendance solutions that Cerner has developed. We haven't had any...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Once we can get the attention of a support person, Cerner's support is pretty good. However, it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There have been multiple instances where we have worked with someone from Cerner who had knowledge...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The system has been fine. It worked out of the gate, but it is a little odd because it is so locked...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution's interface is archaic. It is not super clean; there is a lot going on. Surveys, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor executive we worked with was very interested and very engaged. It was really impressive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Cerner’s scheduling application needs a lot of work. Getting orders to go into a scheduling queue is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, we are pleased with Cerner. Relative to the other EHR vendors that are out there, Cerner is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the advantages of Cerner Millennium Behavioral Health is that it is transparent. Everyone can...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles