Cerner Millennium Behavioral Health Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:18:00 AM and Model.EvProductId = 94887

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User Commentary

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Manager

Functionality and Upgrades

Cerner has claimed that a couple of things were coming down the pipe, but we haven't seen these...

Oct 2020
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Manager

Service and Support

We know that there is a plan within Cerner to retire the summary page functionality and replace it...

Oct 2020
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Manager

Functionality and Upgrades

Cerner Millennium Behavioral Health is easy for me to use. I use it every day. I think the solution...

Oct 2020
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Manager

Service and Support

We have a contract with application management services (AMS). This is the support service within...

Oct 2020
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Manager

Relationship

We had a Cerner executive here, but that individual is no longer here. When we became part of...

Oct 2020
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Manager

Lessons Learned

In recommending this product to others, I would tell them the system's limitations. Cerner...

Oct 2020
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Director

Lessons Learned

The product hasn't been terrible. The biggest part that we are struggling with now is the care...

Oct 2020
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Director

Functionality and Upgrades

When the rollout happened, there were certain things our physician wanted because the person had...

Oct 2020
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Director

Implementation and Training

I wasn't really involved in the implementation. I would give the vendor a middle score for the...

Oct 2020
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Director

Service and Support

I don't have any ongoing support contacts, but when I have an issue, I put in a work order, and the...

Oct 2020
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Director

Other Observations & Comments

There isn't any executive involvement. When I reach out to the help desk about a problem, they may...

Oct 2020
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Director

Functionality and Upgrades

The software actually works pretty well for what we use it for. In the treatment planning process,...

Oct 2020
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Director

Functionality and Upgrades

I don't know whether we get our money's worth. I feel like we do. The system is pretty easy to use....

Oct 2020
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Director

Other Observations & Comments

Our builder was amazing, and that person really came through on some of our issues. The builder was...

Oct 2020
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Manager

Other Observations & Comments

Since I have been here, I have only had orientation from the staff members. I don't think I have had...

Oct 2020
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Manager

Functionality and Upgrades

Cerner Millennium Behavioral Health is kind of complicated. The product is complicated sometimes...

Oct 2020
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Manager

ROI / Cost (care and feeding)

I would recommend Cerner Millennium Behavioral Health. It is a great product, and the navigation is...

Oct 2020
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Manager

Service and Support

Most issues are resolved over time. The product is acceptable. If we had any issues with...

Oct 2020
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Manager

Implementation and Training

In terms of training, in the very beginning, we had a whole lot of exposure to the product and to...

Oct 2020
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Manager

Functionality and Upgrades

In terms of our pain points, there are too many ways to chart the same thing.

Oct 2020
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Manager

Future Outlook

I guess I would buy this product again, but I don't really know what else is out there. I don't know...

Oct 2020
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Manager

Functionality and Upgrades

We do have behavioral health, and we have done a lot of work with that module. We were able to do a...

Aug 2020
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Manager

Relationship

The biggest strength of behavioral health for us is the engagement of our end users. We probably...

Aug 2020
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Manager

Service and Support

I rated the support a little bit lower for the behavioral health system because of the lack of...

Aug 2020
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Manager

Service and Support

The options that Cerner provides for ongoing education are another way for them to make money. We...

Aug 2020
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CIO

Relationship

Cerner has not only been a good technology partner but also a good overall partner. The vendor has...

Aug 2020
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CIO

Future Outlook

We learn jointly with the vendor. The vendor bought an outpatient tool from a vendor called Anasazi...

Aug 2020
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CIO

Lessons Learned

The parts of the solution that I would tell others about are the integration and interoperability....

Aug 2020
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Manager

Relationship

Cerner is proactive in the general sense, but not necessarily in certain small, isolated incidents....

Jun 2020
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Manager

Implementation and Training

With Cerner’s training, there are some resources, but nothing has really been pushed down to the...

Jun 2020
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Manager

Functionality and Upgrades

One of the largest gaps is the difference in language. For example, in the behavioral health world,...

Jun 2020
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Manager

Technology

There are some purchasable items that aren’t included. For example, I have seen one chart, and I...

Jun 2020
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Manager

Technology

There are sometimes customization issues. There are things we would like, like digital signature...

Jun 2020
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Manager

Service and Support

We are contracting another support service for behavioral health because we weren’t getting some of...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product allows for a lot of customizations. It is more customizable than any other system out...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The updates aren't always up to speed. Cerner releases them a little too early, and we end up with...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

There are some things that Cerner does well, but it seems that with a lot of issues that I want...

May 2020
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VP/Other Executive

Other Observations & Comments

Nothing that Cerner is showing me with their strategies is going to make me believe that our...

May 2020
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Nurse

Functionality and Upgrades

The only thing that is different with Cerner’s behavioral health tool is the dashboard that we use...

May 2020
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Nurse

Functionality and Upgrades

If the decision to buy the system again were up to me, I would wheel and deal a little bit for a...

May 2020
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CIO

Service and Support

The vendor has been as helpful as they can be during the COVID-19 crisis, but we had to reach out to...

Apr 2020
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CIO

Lessons Learned

I am not sure whether we would buy from Cerner again. Behavioral health is unique, and we don't know...

Apr 2020
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CIO

Functionality and Upgrades

Overall, the product meets our needs. There isn't much I can compare it to. We have customized a lot...

Apr 2020
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VP/Other Executive

Service and Support

We have struggled to document records in the product. We can't get everyone to sign off on the...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

The behavioral health product isn't laid out clearly. We need everyone to enter information in the...

Feb 2020
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Manager

Relationship

Cerner's one-on-one involvement with our company is decreasing. They provided a lot more support in...

Nov 2019
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Manager

Service and Support

Without exception, all of the Cerner associates that I have worked with have been very smart, and I...

Nov 2019
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Manager

Lessons Learned

I would take a long and careful look at what the product can and can't deliver and modify my...

Nov 2019
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Manager

Technology

The maintenance of the product is very labor intensive.

Nov 2019
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Manager

Service and Support

All of the Cerner associates that I have worked with have been exceptionally talented and have...

Nov 2019
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Manager

Implementation and Training

There could have been more detailed planning and support for our implementation.

Nov 2019
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Manager

Implementation and Training

The training from Cerner was pretty unorganized and nonspecific. It didn't seem to be as well...

Nov 2019
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Manager

Interfacing and Integration

The product has a ways to go in supporting interoperability.

Nov 2019
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Manager

Functionality and Upgrades

The product shouldn't require so many choices and workarounds. It should be more intuitive around...

Nov 2019
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Manager

Functionality and Upgrades

Cerner needs to improve the interoperability, data access, and analytics features of the product.

Nov 2019
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Manager

Relationship

I would tell people to get out of the building and run like hell from Cerner.

Nov 2019
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CNO

Functionality and Upgrades

The vendor is getting better at usability testing, but they put things out there for sale that they...

Nov 2019
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Director

Functionality and Upgrades

I like the integrated modules with Cerner Millennium Behavioral Health. We can create treatment...

Nov 2019
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Director

Functionality and Upgrades

Something that I have noticed with Cerner Millennium Behavioral Health is that the system contains...

Nov 2019
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Director

Functionality and Upgrades

Cerner Millennium Behavioral Health wants us to discharge patients when they leave the hospital. The...

Nov 2019
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Director

Service and Support

It is funny that small issues take Cerner a small amount of time to fix, yet big issues take months...

Nov 2019
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Director

ROI / Cost (care and feeding)

There are many features that Cerner offers where the costs don't make sense. For example, in Cerner...

Nov 2019
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Director

Service and Support

Over the last year, we have had more contact with Cerner than we have had in the past few years. We...

Nov 2019
 Helpful

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Director

Service and Support

Cerner has done a really good job of getting good staff members. Those people are really good at...

Nov 2019
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Director

Relationship

Cerner has done a great job of connecting with clients over the last year. Brent Shafer is doing a...

Nov 2019
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Director

Other Observations & Comments

We do all of our billing work through another product, so we haven't used Cerner's software for...

Nov 2019
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Director

Functionality and Upgrades

We do group therapy work, so being able to chart things for all patients in the group at the same...

Nov 2019
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Director

Functionality and Upgrades

One of the cool things in the Cerner software is that there is one plan of care that stays with the...

Nov 2019
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Director

Relationship

We don't understand what the possibilities are. I went to a council where Cerner asked clients what...

Nov 2019
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Director

Service and Support

Cerner tries to deliver on their promises, and for the most part, they do.

Nov 2019
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Director

Functionality and Upgrades

We have to do specific things to meet the Hospital-Based Inpatient Psychiatric Services measures,...

Nov 2019
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Director

Future Outlook

The work that Cerner is doing is so valuable. In a year, I expect that their behavioral health...

Nov 2019
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Director

Service and Support

Cerner has upped their game in the behavioral health space. A lot of facilities across the country...

Nov 2019
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Director

Service and Support

Cerner is moving the needle with physician engagement. With Cerner, there are different packages,...

Nov 2019
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Director

Technology

The number one thing I would have said in the past that Cerner could improve was treatment planning...

Oct 2019
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Director

Other Observations & Comments

Cerner recognizes that treatment planning is probably one of their areas that they need the most...

Oct 2019
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Director

Functionality and Upgrades

We are using the technology very well. There are a couple of things that we would love to have...

Oct 2019
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Director

Technology

Cerner provides a robust library of standardized tools for admission assessments. They are working...

Oct 2019
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Director

Relationship

We would buy Cerner Millennium Behavioral Health again. It has the most robust content of the...

Oct 2019
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Director

Technology

Cerner has more experience with behavioral health than Epic does. We are excited to see what Cerner...

Oct 2019
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Director

Relationship

Cerner is better at keeping their promises. The software didn't always work as Cerner explained it,...

Oct 2019