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Cerner Millennium Behavioral Health Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Cerner has claimed that a couple of things were coming down the pipe, but we haven't seen these...
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Manager
Service and Support
We know that there is a plan within Cerner to retire the summary page functionality and replace it...
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Manager
Functionality and Upgrades
Cerner Millennium Behavioral Health is easy for me to use. I use it every day. I think the solution...
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Manager
Service and Support
We have a contract with application management services (AMS). This is the support service within...
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Manager
Relationship
We had a Cerner executive here, but that individual is no longer here. When we became part of...
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Manager
Lessons Learned
In recommending this product to others, I would tell them the system's limitations. Cerner...
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Director
Lessons Learned
The product hasn't been terrible. The biggest part that we are struggling with now is the care...
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Director
Functionality and Upgrades
When the rollout happened, there were certain things our physician wanted because the person had...
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Director
Implementation and Training
I wasn't really involved in the implementation. I would give the vendor a middle score for the...
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Director
Service and Support
I don't have any ongoing support contacts, but when I have an issue, I put in a work order, and the...
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Director
Other Observations & Comments
There isn't any executive involvement. When I reach out to the help desk about a problem, they may...
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Director
Functionality and Upgrades
The software actually works pretty well for what we use it for. In the treatment planning process,...
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Director
Functionality and Upgrades
I don't know whether we get our money's worth. I feel like we do. The system is pretty easy to use....
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Director
Other Observations & Comments
Our builder was amazing, and that person really came through on some of our issues. The builder was...
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Manager
Other Observations & Comments
Since I have been here, I have only had orientation from the staff members. I don't think I have had...
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Manager
Functionality and Upgrades
Cerner Millennium Behavioral Health is kind of complicated. The product is complicated sometimes...
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Manager
ROI / Cost (care and feeding)
I would recommend Cerner Millennium Behavioral Health. It is a great product, and the navigation is...
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Manager
Service and Support
Most issues are resolved over time. The product is acceptable. If we had any issues with...
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Manager
Implementation and Training
In terms of training, in the very beginning, we had a whole lot of exposure to the product and to...
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Manager
Functionality and Upgrades
In terms of our pain points, there are too many ways to chart the same thing.
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Manager
Future Outlook
I guess I would buy this product again, but I don't really know what else is out there. I don't know...
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Manager
Functionality and Upgrades
We do have behavioral health, and we have done a lot of work with that module. We were able to do a...
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Manager
Relationship
The biggest strength of behavioral health for us is the engagement of our end users. We probably...
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Manager
Service and Support
I rated the support a little bit lower for the behavioral health system because of the lack of...
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Manager
Service and Support
The options that Cerner provides for ongoing education are another way for them to make money. We...
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CIO
Relationship
Cerner has not only been a good technology partner but also a good overall partner. The vendor has...
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CIO
Future Outlook
We learn jointly with the vendor. The vendor bought an outpatient tool from a vendor called Anasazi...
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CIO
Lessons Learned
The parts of the solution that I would tell others about are the integration and interoperability....
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Manager
Relationship
Cerner is proactive in the general sense, but not necessarily in certain small, isolated incidents....
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Manager
Implementation and Training
With Cerner’s training, there are some resources, but nothing has really been pushed down to the...
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Manager
Functionality and Upgrades
One of the largest gaps is the difference in language. For example, in the behavioral health world,...
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Manager
Technology
There are some purchasable items that aren’t included. For example, I have seen one chart, and I...
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Manager
Technology
There are sometimes customization issues. There are things we would like, like digital signature...
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Manager
Service and Support
We are contracting another support service for behavioral health because we weren’t getting some of...
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Analyst/Coordinator
Functionality and Upgrades
The product allows for a lot of customizations. It is more customizable than any other system out...
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Analyst/Coordinator
Functionality and Upgrades
The updates aren't always up to speed. Cerner releases them a little too early, and we end up with...
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VP/Other Executive
ROI / Cost (care and feeding)
There are some things that Cerner does well, but it seems that with a lot of issues that I want...
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VP/Other Executive
Other Observations & Comments
Nothing that Cerner is showing me with their strategies is going to make me believe that our...
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Nurse
Functionality and Upgrades
The only thing that is different with Cerner’s behavioral health tool is the dashboard that we use...
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Nurse
Functionality and Upgrades
If the decision to buy the system again were up to me, I would wheel and deal a little bit for a...
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CIO
Service and Support
The vendor has been as helpful as they can be during the COVID-19 crisis, but we had to reach out to...
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CIO
Lessons Learned
I am not sure whether we would buy from Cerner again. Behavioral health is unique, and we don't know...
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CIO
Functionality and Upgrades
Overall, the product meets our needs. There isn't much I can compare it to. We have customized a lot...
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VP/Other Executive
Service and Support
We have struggled to document records in the product. We can't get everyone to sign off on the...
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VP/Other Executive
Functionality and Upgrades
The behavioral health product isn't laid out clearly. We need everyone to enter information in the...
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Manager
Relationship
Cerner's one-on-one involvement with our company is decreasing. They provided a lot more support in...
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Manager
Service and Support
Without exception, all of the Cerner associates that I have worked with have been very smart, and I...
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Manager
Lessons Learned
I would take a long and careful look at what the product can and can't deliver and modify my...
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Manager
Technology
The maintenance of the product is very labor intensive.
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Manager
Service and Support
All of the Cerner associates that I have worked with have been exceptionally talented and have...
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Manager
Implementation and Training
There could have been more detailed planning and support for our implementation.
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Manager
Implementation and Training
The training from Cerner was pretty unorganized and nonspecific. It didn't seem to be as well...
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Manager
Interfacing and Integration
The product has a ways to go in supporting interoperability.
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Manager
Functionality and Upgrades
The product shouldn't require so many choices and workarounds. It should be more intuitive around...
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Manager
Functionality and Upgrades
Cerner needs to improve the interoperability, data access, and analytics features of the product.
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Manager
Relationship
I would tell people to get out of the building and run like hell from Cerner.
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CNO
Functionality and Upgrades
The vendor is getting better at usability testing, but they put things out there for sale that they...
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Director
Functionality and Upgrades
I like the integrated modules with Cerner Millennium Behavioral Health. We can create treatment...
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Director
Functionality and Upgrades
Something that I have noticed with Cerner Millennium Behavioral Health is that the system contains...
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Director
Functionality and Upgrades
Cerner Millennium Behavioral Health wants us to discharge patients when they leave the hospital. The...
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Director
Service and Support
It is funny that small issues take Cerner a small amount of time to fix, yet big issues take months...
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Director
ROI / Cost (care and feeding)
There are many features that Cerner offers where the costs don't make sense. For example, in Cerner...
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Director
Service and Support
Over the last year, we have had more contact with Cerner than we have had in the past few years. We...
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Director
Service and Support
Cerner has done a really good job of getting good staff members. Those people are really good at...
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Director
Relationship
Cerner has done a great job of connecting with clients over the last year. Brent Shafer is doing a...
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Director
Other Observations & Comments
We do all of our billing work through another product, so we haven't used Cerner's software for...
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Director
Functionality and Upgrades
We do group therapy work, so being able to chart things for all patients in the group at the same...
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Director
Functionality and Upgrades
One of the cool things in the Cerner software is that there is one plan of care that stays with the...
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Director
Relationship
We don't understand what the possibilities are. I went to a council where Cerner asked clients what...
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Director
Service and Support
Cerner tries to deliver on their promises, and for the most part, they do.
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Director
Functionality and Upgrades
We have to do specific things to meet the Hospital-Based Inpatient Psychiatric Services measures,...
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Director
Future Outlook
The work that Cerner is doing is so valuable. In a year, I expect that their behavioral health...
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Director
Service and Support
Cerner has upped their game in the behavioral health space. A lot of facilities across the country...
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Director
Service and Support
Cerner is moving the needle with physician engagement. With Cerner, there are different packages,...
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Director
Technology
The number one thing I would have said in the past that Cerner could improve was treatment planning...
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Director
Other Observations & Comments
Cerner recognizes that treatment planning is probably one of their areas that they need the most...
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Director
Functionality and Upgrades
We are using the technology very well. There are a couple of things that we would love to have...
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Director
Technology
Cerner provides a robust library of standardized tools for admission assessments. They are working...
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Director
Relationship
We would buy Cerner Millennium Behavioral Health again. It has the most robust content of the...
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Director
Technology
Cerner has more experience with behavioral health than Epic does. We are excited to see what Cerner...
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Director
Relationship
Cerner is better at keeping their promises. The software didn't always work as Cerner explained it,...
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