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Cerner Millennium Behavioral Health
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User Commentary

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CIO

Implementation and Training

The product's implementation went very well. Cerner needed to update some of their tools, and they...

Nov 2022
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CIO

ROI / Cost (care and feeding)

Cerner's system is seen as an advancement by my teammates that work in clinical settings. They are...

Nov 2022
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CIO

Other Observations & Comments

Cerner did not deliver on one thing, a master treatment plan, but we used Cerner's tools to...

Nov 2022
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CIO

Functionality and Upgrades

The proximity rounding functionality in the system is not where we want it to be yet. We have gone...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Cerner's system was promoted as something that would make our lives easier. But using the system...

Nov 2022
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Manager

Interfacing and Integration

There is a lag when Cerner’s software is trying to talk to our kitchen's software. Our kitchen uses...

Nov 2022
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Manager

Interfacing and Integration

Cerner's system is a little clunky when we need information from other departments. Users find the...

Nov 2022
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Manager

ROI / Cost (care and feeding)

No value has been added to patient care because of the system. Some things take too much time to...

Nov 2022
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Manager

Service and Support

Cerner does updates on a daily basis when they find issues with the solution. If we submit a problem...

Nov 2022
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Manager

Implementation and Training

We put a lot of time into training sessions. We asked for more support, and Cerner told us we had...

Nov 2022
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Manager

Functionality and Upgrades

When we were having issues with our master statement plans, there was no way for Cerner to fix those...

Nov 2022
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Manager

Implementation and Training

Cerner has not developed the behavioral health system to the extent that they have developed some of...

Nov 2022
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Manager

Functionality and Upgrades

We had to go through a lot of obstacles and hurdles to try and improve the documentation for one of...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Cerner wanted us to buy a program that would have updated our system automatically when measures...

Nov 2022
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Manager

Functionality and Upgrades

We had a progress note we were relying on, and it had to go away because the rest of our house was...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We are considering looking at other vendors' systems. We understand that that would be a huge lift...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have at least one outstanding key deliverable in our master contract that the vendor hasn't...

Oct 2022
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Manager

Service and Support

Our client account executive has been a good advocate for us, but it seems like their efforts have...

Oct 2022
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Manager

Functionality and Upgrades

The system couldn't meet our chat requirements, even though we felt that those requirements were...

Oct 2022
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Manager

Functionality and Upgrades

The system wasn't bad out of the gate. However, we have come across certain findings involving our...

Oct 2022
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Manager

Implementation and Training

We haven’t had a lot of training from Cerner. When they put things for education out, those things...

Oct 2022
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Manager

Future Outlook

A realignment on both ends is needed in order for our satisfaction with the product to go up. Cerner...

Oct 2022
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Manager

Functionality and Upgrades

Our future with Cerner is uncertain, mainly because of 42 CFR Part 2 regulations. For our substance...

Oct 2022
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Manager

Service and Support

We spend a lot of time making sure everything is right, but when it comes to fixing problems, Cerner...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The system is really complicated. When we first went live with the system, it wasn’t as robust with...

Oct 2022
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Manager

Functionality and Upgrades

Cerner's system does a lot of things well. I am a big fan of the product. Having one chart for one...

Oct 2022
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Nurse

Sales and Contracting

Cerner doesn’t keep their promises. They promised when we went live years ago that they would have a...

Sep 2022
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Nurse

Sales and Contracting

Cerner doesn’t avoid charging for every little thing. When we first went live, we thought we had...

Sep 2022
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Nurse

Service and Support

Cerner Millennium Behavioral Health doesn't have a lot of issues, but Cerner’s support can be...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner Millennium Behavioral Health is very customizable. But to maintain customization, we either...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We have Cerner Millennium Behavioral Health integrated into our workflows and our EMR, so all our...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have made Cerner Millennium Behavioral Health work pretty well for us. We have worked out some...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be handy if the group notes and message center looped back around and actually completed...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Cerner’s textual rendition of PowerForms continues to be awful. It is upsetting to our end users...

Sep 2022
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Analyst/Coordinator

Service and Support

If we escalate our issues to the vendor, we usually get pretty good responses.

Sep 2022
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Director

Service and Support

Cerner’s revenue cycle and long-term care are really a challenge. We have brought up issues with the...

Sep 2022
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Director

Relationship

We were supposed to participate in a new Cerner project at one point, but their executive group had...

Sep 2022
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Director

Implementation and Training

Cerner’s training is what I dislike. The Cerner Wiki page is hard to navigate. Having worked on...

Sep 2022
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Director

Functionality and Upgrades

The product is not an intuitively great system for people who have not worked on any EHR before. If...

Sep 2022
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Director

Relationship

I wish Cerner’s revenue cycle were better. I wish that they would implement their one-plan product....

Sep 2022
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Director

Relationship

I have regular meetings with Cerner representatives, but those meetings are not always helpful....

Sep 2022
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Director

Future Outlook

I anticipate my satisfaction level going down. Cerner was acquired by Oracle, and I think that they...

Sep 2022
||
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Director

Relationship

Cerner is experiencing a lot of unexpected attrition, and we have felt the impact of that attrition...

Aug 2022
||
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Director

Functionality and Upgrades

I would like improvements on the overall behavioral health functionalities and the design of the...

Aug 2022
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Director

Functionality and Upgrades

For the first time, all our hospitals are on the same EHR. Real-time data and care coordination...

Aug 2022
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Director

Relationship

Cerner’s team did a demo of a scheduling solution when we were in implementation mode. When the...

Aug 2022
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Director

Technology

It takes an awfully long time for something to get through development. We are waiting for something...

Aug 2022
||
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Manager

Functionality and Upgrades

When we have patients in groups, it is very important for coordination care purposes that we are...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose this product because it wouldn't have made sense to go with a different behavioral health...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had to heavily modify the system’s inpatient program because we have all levels of care. A...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We have put so much time, effort, and money into modifying the system that switching to another...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Cerner ultimately keeps their promises to us. Our system is so unique and modified that sometimes...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Some of Cerner’s recent upgrades have been magical, amazing, and wonderful, but some of the upgrades...

Aug 2022
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Analyst/Coordinator

Implementation and Training

The training classes that Cerner offers are generally good. The instructors are enthusiastic and...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Cerner tries to support our integration goals and make things work. The vendor’s biggest enemy is...

Aug 2022
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Analyst/Coordinator

Service and Support

The programmer from Cerner that we work with comes up with amazing, brilliant solutions to our...

Aug 2022
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Analyst/Coordinator

Lessons Learned

We have a good number of end users who have worked in a bunch of different places within our...

Aug 2022
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Analyst/Coordinator

Service and Support

Cerner tries to get ahead of their changes and warns us how upgrades and other things will impact...

Aug 2022
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Manager

Functionality and Upgrades

Cerner’s tools that are specific to behavioral health, like safety and attendance, are very helpful...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like Cerner’s system to be more intuitive so that we can go places in the software with...

Aug 2022
||
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Director

Functionality and Upgrades

We are going to be switching to a different EHR because Cerner Millennium Behavioral Health isn’t...

Jul 2022
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Analyst/Coordinator

Relationship

The promises Cerner made during the planning and implementation of Cerner Millennium Behavioral...

Jun 2022
||
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Analyst/Coordinator

Lessons Learned

Something on my wish list for Cerner Millennium Behavioral Health is the ability to use automatic...

Jun 2022
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Analyst/Coordinator

Service and Support

When we reach out to Cerner, their support team has a pretty quick turnaround.

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

I like that our whole health system is on the Cerner platform. It has actually been really nice. So...

Jun 2022
||
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COO

Other Observations & Comments

Cerner bought Anasazi Software years ago, and they have been working on integrating Anasazi...

Jun 2022
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Director

Implementation and Training

Our implementation team changed a number of times in the beginning. However, I feel that the team's...

Jun 2022
||
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Director

Functionality and Upgrades

The solution's group notes are good when they work. However, they were broken for a couple of weeks....

Jun 2022
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Director

Service and Support

Cerner has been really proactive in helping us get what we need. That has taken a lot of blood,...

Jun 2022
||
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Director

Implementation and Training

I wish that Cerner did a better job of having a guide for the system's best practices right out of...

Jun 2022
||
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Director

Service and Support

The vendor holds regular community meetings where people can bring information together and talk...

Jun 2022
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Director

ROI / Cost (care and feeding)

We would buy the solution again because we really believe in its integration. We also know that...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

We have had some bumps in the road. Cerner has a couple of areas where they could do better, so...

Jun 2022
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Director

Future Outlook

I think that it will be interesting to see how the rest of the vendor's client base feels about...

Jun 2022
||
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Director

Relationship

Oracle is horrible. They aren't nice. They were terrible to us when we worked with them in the past....

Jun 2022
||
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Director

Relationship

The vendor is really struggling. Cerner has done a lot of development work with larger contracts. We...

Jun 2022
||
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Director

Sales and Contracting

Cerner's contracting people have confused themselves and made some mistakes. However, they aren't...

Jun 2022
||
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Director

Relationship

The mass exodus of our workforce has definitely caused pain for everyone, including Cerner. We had a...

Jun 2022
||
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Manager

Relationship

As with any of the other Cerner solutions, there is a really heavy dependency on the local resources...

Jun 2022
||
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Manager

Future Outlook

Part of our ongoing satisfaction with the product is going to be driven by regulatory and compliance...

Jun 2022
||
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Director

Technology

The cloud is really hard for Cerner to manage in terms of code. There are 15 elements of the...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

From a reporting perspective, the system gives us visibility that helps us make sure that our care...

Jun 2022
||
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Director

Functionality and Upgrades

We would like to see some improvements to Cerner's multi-patient charting. The vendor is working on...

Feb 2022
||
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Director

Functionality and Upgrades

One of our interfaces that involves Cerner's billing has caused a lot of problems. We have ended up...

Feb 2022
||
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Director

Functionality and Upgrades

I know that the system's recent upgrade did something to help it, but it didn't fix everything. We...

Feb 2022
||
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Director

Implementation and Training

Our team did a good job with the training that we were aware of. However, there was some information...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Cerner doesn't have a package starter for One Plan that would allow us to have certain diagnoses...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

I really like the safety and attendance solutions that Cerner has developed. We haven't had any...

Feb 2022
||
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Director

Service and Support

Once we can get the attention of a support person, Cerner's support is pretty good. However, it is...

Feb 2022
||
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Director

Relationship

There have been multiple instances where we have worked with someone from Cerner who had knowledge...

Feb 2022
||
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CIO

Interfacing and Integration

The system has been fine. It worked out of the gate, but it is a little odd because it is so locked...

Dec 2021
||
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Director

Functionality and Upgrades

The solution's interface is archaic. It is not super clean; there is a lot going on. Surveys, the...

Dec 2021
||
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Director

Relationship

The vendor executive we worked with was very interested and very engaged. It was really impressive...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Cerner’s scheduling application needs a lot of work. Getting orders to go into a scheduling queue is...

Dec 2021
||
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Director

Relationship

Overall, we are pleased with Cerner. Relative to the other EHR vendors that are out there, Cerner is...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

One of the advantages of Cerner Millennium Behavioral Health is that it is transparent. Everyone can...

Dec 2021
||
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