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Cerner Millennium Behavioral Health Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
The product is definitely part of our long-term plans. We are as happy as we would be with any EHR....
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Director
Cerner is a big organization. It is sometimes hard to know who to go to in order to get help. Having...
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Director
We have Cerner’s software across our whole system, so we are probably the most integrated we can be....
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Analyst/Coordinator
I don't understand why quality measures aren't already integrated into the platform, especially when...
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Analyst/Coordinator
The implementation of the product has been really seamless. The consultants have done a very good...
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Analyst/Coordinator
When a new regulation comes out, or when someone wants to implement a new psychiatric score, Cerner...
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Analyst/Coordinator
We have had tickets open for days, and all Cerner has done is ask for a time frame. But within that...
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Analyst/Coordinator
Cerner is part of our long-term plans. We are using their software across our entire organization....
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Analyst/Coordinator
Integration hasn't been possible with our system. That is extra manual work. We are on a scheduling...
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Analyst/Coordinator
The cost points for the implementation were very, very high. Cerner doesn't avoid charging for every...
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Analyst/Coordinator
Cerner's consultants are very good. There hasn't been one person who I haven't been able to work...
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Analyst/Coordinator
Cerner's consultants generally do the building, and at the end of a session, they will show us how...
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Director
It is definitely challenging to get to the right person at Cerner. It is almost like the part of...
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Director
Cerner Millennium Behavioral Health is a great product. It has a heavy learning curve, but it is...
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Manager
The vendor hasn't kept their promises. We were promised that the reporting would be easy, and it...
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Manager
From what I was told, we didn't do certain things with the vendor because there were upcharges for...
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Manager
During the rollout of the product, I really liked that the vendor sent a bunch of experts. However,...
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Manager
We were pretty much left to our own devices. We had to carve out hours and hours of time to do...
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Manager
The whole reason we were excited about the system was that we were hoping that the social workers,...
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Manager
For all of our departments, we have different systems. Certain departments were using paper, and we...
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Manager
We have to make consistent modifications to the system, and we usually didn't find issues until...
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Manager
I don't know what the vendor's vision for the product is. I don't know how I am supposed to know...
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Manager
There were challenges with the product, but as we built our acute-care informatics team, we made an...
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Manager
I don't think Cerner has enough qualified subject-matter experts who have enough knowledge about the...
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Manager
For almost a year, we have had an ongoing concern with some of the information that is entered into...
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Director
Cerner is working on implementing the behavioral health package, and I think it is going to be woven...
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Director
Our organization is moving in the direction of MPages. There are little components embedded in the...
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Director
Cerner is now presenting an MPage for discharge, and that is super cool because there is always...
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Director
Interoperability is part of the whole workflow MPage. Now, instead of going anywhere else, I go...
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Director
Cerner has been working on essential clinical datasets. The vendor has consistently been working...
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Director
I can’t think of anything that would be an improvement. I have often found that my biggest challenge...
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Director
There is one thing I would like to see, and I don’t know whether Cerner could do it. We want to be...
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Director
Cerner has kept their promises as far as I can tell. The vendor seems to be doing a really good job....
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Director
When it comes to avoiding charging, there are some opportunities. For instance, our organization...
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Director
The product usually works as promoted. I can’t think of anything off the top of my head that is...
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Director
There is always room for improvement when it comes to overall product quality. Over the last few...
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Director
I haven’t really worked with a lot of other medical records. If we can do something 100 ways, then...
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Director
Sadly, I have found some niches recently where the users reverted back to Excel spreadsheets or an...
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Director
Cerner is getting better regarding delivering new technology. They are getting better around...
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Director
The ongoing support is awesome. I have never had a problem with Cerner’s support. The support people...
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Director
Recently, we have been doing a lot with Lights On Network and how much time a doctor spends in a...
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Director
I love the Cerner executives. A couple of them give me a significant amount of their time to talk...
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Director
One thing I am excited about from a behavioral health perspective is that the vendor has a huge...
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Director
I don’t know whether the vendor has done it or whether we have, but we have figured out how to...
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Director
Cerner has been working on a single plan of care that sits on top of the record, and for each...
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Director
When it comes to receiving our money’s worth, there are opportunities for the vendor to engage in a...
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Director
In terms of my satisfaction level next year, I know there are some things coming that are going to...
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Director
Cerner supported our organization through COVID-19. I was so buried, so I don’t even know whether I...
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CNO
The behavioral health environment is really challenging. Our patients aren't very similar to each...
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CNO
Behavioral health may have opportunities for group management. All things are relative. Things that...
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CNO
We don't see a lot of executive involvement from Cerner. Cerner has the opportunity to connect with...
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CNO
Cerner Millennium Behavioral Health is expensive. But it does its job.
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CNO
Cerner Millennium Behavioral Health is a comprehensive solution. It ties into our Cerner solution to...
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CIO
There are a lot of things that I would like the system to do that it doesn’t currently do. With the...
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CIO
It has been really nice to have a customized EMR that is not just acute care bolted on to mental...
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CIO
I would buy the product again. The vendor has kept their promises. We had a steep learning curve to...
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Manager
Cerner has claimed that a couple of things were coming down the pipe, but we haven't seen these...
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Manager
We know that there is a plan within Cerner to retire the summary page functionality and replace it...
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Manager
Cerner Millennium Behavioral Health is easy for me to use. I use it every day. I think the solution...
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Manager
We have a contract with application management services (AMS). This is the support service within...
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Manager
We had a Cerner executive here, but that individual is no longer here. When we became part of...
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Manager
In recommending this product to others, I would tell them the system's limitations. Cerner...
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Director
The product hasn't been terrible. The biggest part that we are struggling with now is the care...
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Director
When the rollout happened, there were certain things our physician wanted because the person had...
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Director
I wasn't really involved in the implementation. I would give the vendor a middle score for the...
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Director
I don't have any ongoing support contacts, but when I have an issue, I put in a work order, and the...
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Director
There isn't any executive involvement. When I reach out to the help desk about a problem, they may...
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Director
The software actually works pretty well for what we use it for. In the treatment planning process,...
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Director
I don't know whether we get our money's worth. I feel like we do. The system is pretty easy to use....
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Director
Our builder was amazing, and that person really came through on some of our issues. The builder was...
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Manager
Since I have been here, I have only had orientation from the staff members. I don't think I have had...
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Manager
Cerner Millennium Behavioral Health is kind of complicated. The product is complicated sometimes...
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Manager
I would recommend Cerner Millennium Behavioral Health. It is a great product, and the navigation is...
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Manager
Most issues are resolved over time. The product is acceptable. If we had any issues with...
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Manager
In terms of training, in the very beginning, we had a whole lot of exposure to the product and to...
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Manager
In terms of our pain points, there are too many ways to chart the same thing.
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Manager
I guess I would buy this product again, but I don't really know what else is out there. I don't know...
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Manager
We do have behavioral health, and we have done a lot of work with that module. We were able to do a...
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Manager
The biggest strength of behavioral health for us is the engagement of our end users. We probably...
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Manager
I rated the support a little bit lower for the behavioral health system because of the lack of...
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Manager
The options that Cerner provides for ongoing education are another way for them to make money. We...
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CIO
Cerner has not only been a good technology partner but also a good overall partner. The vendor has...
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CIO
We learn jointly with the vendor. The vendor bought an outpatient tool from a vendor called Anasazi...
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CIO
The parts of the solution that I would tell others about are the integration and interoperability....
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Manager
Cerner is proactive in the general sense, but not necessarily in certain small, isolated incidents....
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Manager
With Cerner’s training, there are some resources, but nothing has really been pushed down to the...
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Manager
One of the largest gaps is the difference in language. For example, in the behavioral health world,...
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Manager
There are some purchasable items that aren’t included. For example, I have seen one chart, and I...
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Manager
There are sometimes customization issues. There are things we would like, like digital signature...
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Manager
We are contracting another support service for behavioral health because we weren’t getting some of...
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Analyst/Coordinator
The product allows for a lot of customizations. It is more customizable than any other system out...
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Analyst/Coordinator
The updates aren't always up to speed. Cerner releases them a little too early, and we end up with...
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VP/Other Executive
There are some things that Cerner does well, but it seems that with a lot of issues that I want...
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VP/Other Executive
Nothing that Cerner is showing me with their strategies is going to make me believe that our...
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