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Cerner Millennium Behavioral Health Comments
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KLAS Research Director - Tyson Blauer
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Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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User Commentary

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CNIO

Like any new application, the solution had some struggles in the beginning. We have settled into the...

Jun 2021
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CNIO

The solution's ease of use is a little lower than the ease of use for Cerner's EHR. Cerner...

Jun 2021
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Analyst/Coordinator

The reports are not very intuitive or user friendly. It is hard to get the data we need, to run the...

May 2021
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Analyst/Coordinator

We would like some changes within the tools, particularly in the safety and attendance tool. All we...

May 2021
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Analyst/Coordinator

I like that the system brings the behavioral health units off paper and into the electronic charting...

May 2021
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Director

The product is definitely part of our long-term plans. We are as happy as we would be with any EHR....

Apr 2021
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Director

Cerner is a big organization. It is sometimes hard to know who to go to in order to get help. Having...

Apr 2021
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Director

We have Cerner’s software across our whole system, so we are probably the most integrated we can be....

Apr 2021
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Analyst/Coordinator

I don't understand why quality measures aren't already integrated into the platform, especially when...

Mar 2021
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Analyst/Coordinator

The implementation of the product has been really seamless. The consultants have done a very good...

Mar 2021
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Analyst/Coordinator

When a new regulation comes out, or when someone wants to implement a new psychiatric score, Cerner...

Mar 2021
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Analyst/Coordinator

We have had tickets open for days, and all Cerner has done is ask for a time frame. But within that...

Mar 2021
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Analyst/Coordinator

Cerner is part of our long-term plans. We are using their software across our entire organization....

Mar 2021
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Analyst/Coordinator

Integration hasn't been possible with our system. That is extra manual work. We are on a scheduling...

Mar 2021
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Analyst/Coordinator

The cost points for the implementation were very, very high. Cerner doesn't avoid charging for every...

Mar 2021
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Analyst/Coordinator

Cerner's consultants are very good. There hasn't been one person who I haven't been able to work...

Mar 2021
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Analyst/Coordinator

Cerner's consultants generally do the building, and at the end of a session, they will show us how...

Mar 2021
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Manager

The vendor hasn't kept their promises. We were promised that the reporting would be easy, and it...

Feb 2021
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Manager

From what I was told, we didn't do certain things with the vendor because there were upcharges for...

Feb 2021
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Manager

During the rollout of the product, I really liked that the vendor sent a bunch of experts. However,...

Feb 2021
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Manager

We were pretty much left to our own devices. We had to carve out hours and hours of time to do...

Feb 2021
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Manager

The whole reason we were excited about the system was that we were hoping that the social workers,...

Feb 2021
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Manager

For all of our departments, we have different systems. Certain departments were using paper, and we...

Feb 2021
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Manager

We have to make consistent modifications to the system, and we usually didn't find issues until...

Feb 2021
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Manager

I don't know what the vendor's vision for the product is. I don't know how I am supposed to know...

Feb 2021
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Manager

There were challenges with the product, but as we built our acute-care informatics team, we made an...

Feb 2021
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Manager

I don't think Cerner has enough qualified subject-matter experts who have enough knowledge about the...

Feb 2021
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Manager

For almost a year, we have had an ongoing concern with some of the information that is entered into...

Feb 2021
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Director

Cerner is working on implementing the behavioral health package, and I think it is going to be woven...

Nov 2020
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(0)
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Director

Our organization is moving in the direction of MPages. There are little components embedded in the...

Nov 2020
||
(0)
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Director

Cerner is now presenting an MPage for discharge, and that is super cool because there is always...

Nov 2020
||
(0)
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Director

Interoperability is part of the whole workflow MPage. Now, instead of going anywhere else, I go...

Nov 2020
||
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Director

Cerner has been working on essential clinical datasets. The vendor has consistently been working...

Nov 2020
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Director

I can’t think of anything that would be an improvement. I have often found that my biggest challenge...

Nov 2020
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(0)
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Director

There is one thing I would like to see, and I don’t know whether Cerner could do it. We want to be...

Nov 2020
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Director

Cerner has kept their promises as far as I can tell. The vendor seems to be doing a really good job....

Nov 2020
||
(0)
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Director

When it comes to avoiding charging, there are some opportunities. For instance, our organization...

Nov 2020
||
(0)
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Director

The product usually works as promoted. I can’t think of anything off the top of my head that is...

Nov 2020
||
(0)
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Director

There is always room for improvement when it comes to overall product quality. Over the last few...

Nov 2020
||
(0)
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Director

I haven’t really worked with a lot of other medical records. If we can do something 100 ways, then...

Nov 2020
||
(0)
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Director

Sadly, I have found some niches recently where the users reverted back to Excel spreadsheets or an...

Nov 2020
||
(0)
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Director

Cerner is getting better regarding delivering new technology. They are getting better around...

Nov 2020
||
(0)
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Director

The ongoing support is awesome. I have never had a problem with Cerner’s support. The support people...

Nov 2020
||
(0)
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Director

Recently, we have been doing a lot with Lights On Network and how much time a doctor spends in a...

Nov 2020
||
(0)
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Director

I love the Cerner executives. A couple of them give me a significant amount of their time to talk...

Nov 2020
||
(0)
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Director

One thing I am excited about from a behavioral health perspective is that the vendor has a huge...

Nov 2020
||
(0)
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Director

I don’t know whether the vendor has done it or whether we have, but we have figured out how to...

Nov 2020
||
(0)
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Director

Cerner has been working on a single plan of care that sits on top of the record, and for each...

Nov 2020
||
(0)
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Director

When it comes to receiving our money’s worth, there are opportunities for the vendor to engage in a...

Nov 2020
||
(0)
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Director

In terms of my satisfaction level next year, I know there are some things coming that are going to...

Nov 2020
||
(0)
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Director

Cerner supported our organization through COVID-19. I was so buried, so I don’t even know whether I...

Nov 2020
||
(0)
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CNO

The behavioral health environment is really challenging. Our patients aren't very similar to each...

Oct 2020
||
(0)
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CNO

Behavioral health may have opportunities for group management. All things are relative. Things that...

Oct 2020
||
(0)
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CNO

We don't see a lot of executive involvement from Cerner. Cerner has the opportunity to connect with...

Oct 2020
||
(0)
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CNO

Cerner Millennium Behavioral Health is expensive. But it does its job.

Oct 2020
||
(0)
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CNO

Cerner Millennium Behavioral Health is a comprehensive solution. It ties into our Cerner solution to...

Oct 2020
||
(0)
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CIO

There are a lot of things that I would like the system to do that it doesn’t currently do. With the...

Oct 2020
||
(0)
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CIO

It has been really nice to have a customized EMR that is not just acute care bolted on to mental...

Oct 2020
||
(0)
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CIO

I would buy the product again. The vendor has kept their promises. We had a steep learning curve to...

Oct 2020
||
(0)
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Manager

Cerner has claimed that a couple of things were coming down the pipe, but we haven't seen these...

Oct 2020
||
(0)
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Manager

We know that there is a plan within Cerner to retire the summary page functionality and replace it...

Oct 2020
||
(0)
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Manager

Cerner Millennium Behavioral Health is easy for me to use. I use it every day. I think the solution...

Oct 2020
||
(0)
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Manager

We have a contract with application management services (AMS). This is the support service within...

Oct 2020
||
(0)
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Manager

We had a Cerner executive here, but that individual is no longer here. When we became part of...

Oct 2020
||
(0)
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Manager

In recommending this product to others, I would tell them the system's limitations. Cerner...

Oct 2020
||
(0)
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Director

The product hasn't been terrible. The biggest part that we are struggling with now is the care...

Oct 2020
||
(0)
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Director

When the rollout happened, there were certain things our physician wanted because the person had...

Oct 2020
||
(0)
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Director

I wasn't really involved in the implementation. I would give the vendor a middle score for the...

Oct 2020
||
(0)
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Director

I don't have any ongoing support contacts, but when I have an issue, I put in a work order, and the...

Oct 2020
||
(0)
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Director

There isn't any executive involvement. When I reach out to the help desk about a problem, they may...

Oct 2020
||
(0)
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Director

The software actually works pretty well for what we use it for. In the treatment planning process,...

Oct 2020
||
(0)
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Director

I don't know whether we get our money's worth. I feel like we do. The system is pretty easy to use....

Oct 2020
||
(0)
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Director

Our builder was amazing, and that person really came through on some of our issues. The builder was...

Oct 2020
||
(0)
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Manager

Since I have been here, I have only had orientation from the staff members. I don't think I have had...

Oct 2020
||
(0)
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Manager

Cerner Millennium Behavioral Health is kind of complicated. The product is complicated sometimes...

Oct 2020
||
(0)
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Manager

I would recommend Cerner Millennium Behavioral Health. It is a great product, and the navigation is...

Oct 2020
||
(0)
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Manager

Most issues are resolved over time. The product is acceptable. If we had any issues with...

Oct 2020
||
(0)
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Manager

In terms of training, in the very beginning, we had a whole lot of exposure to the product and to...

Oct 2020
||
(0)
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Manager

In terms of our pain points, there are too many ways to chart the same thing.

Oct 2020
||
(0)
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Manager

I guess I would buy this product again, but I don't really know what else is out there. I don't know...

Oct 2020
||
(0)
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Manager

We do have behavioral health, and we have done a lot of work with that module. We were able to do a...

Aug 2020
||
(0)
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Manager

The biggest strength of behavioral health for us is the engagement of our end users. We probably...

Aug 2020
||
(0)
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Manager

I rated the support a little bit lower for the behavioral health system because of the lack of...

Aug 2020
||
(0)
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Manager

The options that Cerner provides for ongoing education are another way for them to make money. We...

Aug 2020
||
(0)
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CIO

Cerner has not only been a good technology partner but also a good overall partner. The vendor has...

Aug 2020
||
(0)
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CIO

We learn jointly with the vendor. The vendor bought an outpatient tool from a vendor called Anasazi...

Aug 2020
||
(0)
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CIO

The parts of the solution that I would tell others about are the integration and interoperability....

Aug 2020
||
(0)
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