RxStation Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:57:48 AM and Model.EvProductId = 167

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

I cannot see the RxStation being the best product if an organization has a different EHR than...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The RxStation would not be my first choice, but there are some unique features that we really like...

Jul 2020
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Manager

ROI / Cost (care and feeding)

There are very few things that we don't get a line-item bill for. Cerner is friendly about the...

Jul 2020
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Manager

Interfacing and Integration

When it comes to supporting us with our interoperability goals, Cerner places a fee on that, but...

Jul 2020
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Manager

Functionality and Upgrades

There are specific reporting features that we want that would connect the drug that is being pulled...

Jul 2020
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Manager

Functionality and Upgrades

The overall quality of the product is fine. The RxStation does what we purchased it to do. I don't...

Jul 2020
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Manager

Service and Support

There are often times when we have to call and throw a good fit to get Cerner to really understand...

Jul 2020
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Manager

Relationship

When we installed everything, we had pretty good executive involvement. I haven't heard much lately...

Jul 2020
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Manager

Relationship

Cerner doesn't keep their promises well. The RxStation is a very difficult product. The...

Jul 2020
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Manager

Service and Support

Cerner provides on-site support. They hired two new people who haven't been trained well enough on...

Jul 2020
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Manager

Functionality and Upgrades

The reporting is awful. We can't get the data that we need, and the data we see isn't always...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Cerner charges for every little thing. For example, if a refrigerator goes out and there is a lock...

Jul 2020
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Manager

Implementation and Training

During the implementation, the vendor was on-site for a very short period of time. They said that...

Jul 2020
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Manager

Technology

The RxStation cabinets are very slow compared to others. The RxStation cabinets are slow to respond...

Jul 2020
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Manager

Interfacing and Integration

The RxStation actually does integrate very well. That is one strong benefit of the product. It can...

Jul 2020
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Manager

Service and Support

The upgrades for the RxStation are very slow with the requests that we have put in for changes,...

Jul 2020
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Director

Technology

The best part about the Cerner cabinets is that the hardware is bulletproof. They never break, and...

Jul 2020
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Director

Functionality and Upgrades

The RxStation magnifies any bugs that we have in our Cerner EHR. It is a chore to track down the...

Jul 2020
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Director

Implementation and Training

The vendor tries to keep their promises. We implemented Cerner's anesthesia carts, and the...

Jul 2020
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Director

Interfacing and Integration

Overall, the RxStation is very robust and durable. The product rarely has problems. We came from a...

Jul 2020
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Director

Implementation and Training

If there were something the vendor could work on for the product, it would probably be new...

Jul 2020
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Director

Relationship

The vendor's executives are very responsive to my questions and needs. When escalation needs to...

Jul 2020
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Manager

Functionality and Upgrades

I love the RxStation. It has plenty of capacity and is easy to work with. We have a program...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Cerner doesn't nickel-and-dime us. We log a ticket when something is broken. Cerner is pretty good...

Jun 2020
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Manager

Service and Support

Cerner has really supported our upgrade, but we haven't finalized it. We have yet to see how many...

Jun 2020
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Manager

Service and Support

Within the pharmacy, we don't have the ability to call and ask for help. We can call our IT analyst,...

Jun 2020
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Manager

Functionality and Upgrades

We will hear a day or two in advance about an upgrade, but we usually just hear feedback about an...

Jun 2020
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Manager

Future Outlook

In a year from now, I anticipate that we will all be trained on the new product. I don't think we...

Jun 2020
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Director

Relationship

We have an executive contact at Cerner that is in the weeds with us. The executive helps bridge the...

Apr 2020
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Director

Relationship

Cerner is on top of regulations. I get so lost in those things, and I am so happy that Cerner is on...

Apr 2020
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Director

Other Observations & Comments

If I could change anything about Cerner, it would be that they compete better with another major...

Apr 2020
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Analyst/Coordinator

Service and Support

When we first got the product, we had some issues with support, but the vendor's phone and web...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor has gotten better at keeping promises recently. They have put more development resources...

Apr 2020
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Analyst/Coordinator

Service and Support

We looked at all of the vendors in the space because our maintenance contract was up. It made sense...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Everything with the product is going well for us. We don't really have unscheduled downtime. We do...

Apr 2020
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Analyst/Coordinator

Interfacing and Integration

The product is driving integration for us right now. Everything is on the same platform, and all of...

Apr 2020
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Analyst/Coordinator

Implementation and Training

The vendor didn't really provide much training because we did all of that on-site ourselves. The...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The product functionality has improved a little bit recently with the new features the vendor has released....

Apr 2020
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Analyst/Coordinator

Future Outlook

The vendor's executive involvement has been great. A year from now, I anticipate my satisfaction...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We were looking for a replacement for our pharmaceuticals that would reside on nursing floors where...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

The people that use Millennium PowerChart love the machine. In the areas where we don’t have...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

We have had some drawer mismanagement and some shutoffs during restocking. Those experiences haven’t...

Feb 2020
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COO

Functionality and Upgrades

Our biggest type of error is medication errors, but with the Cerner product, we don't experience...

Feb 2020
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COO

ROI / Cost (care and feeding)

The hardware is phenomenal. We have no problems with it at all. The hardware is affordable. The...

Feb 2020
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Manager

Service and Support

Any defects or flaws in the product are identified by end users and not by Cerner.

Oct 2019
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Manager

Service and Support

I would not recommend the product. Using it is just too painful. The immediate end-user support is...

Oct 2019
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Manager

Technology

I would not buy the product again. The devices are not as medication friendly as our previous...

Oct 2019
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Manager

Sales and Contracting

When the product was demonstrated to us, we were told that the trays were interchangeable. We were...

Oct 2019
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Manager

Implementation and Training

I have had a very, very terrible time with the RxStation. I would like to see better communication...

Oct 2019
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Manager

Sales and Contracting

What Cerner promoted and what we were attracted to was the integration with the electronic health...

Oct 2019
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Manager

Sales and Contracting

I would like to see what Cerner promotes actually be the result at the end. Cerner says that...

Oct 2019
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Manager

Relationship

One of the biggest benefits of the RxStation is how small the solution is. While that presents a lot...

Oct 2019
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Manager

Functionality and Upgrades

I would like to see enhancements for the RxStation's controlled substances vault, such as...

Oct 2019
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Director

Lessons Learned

I wish I could rate the RxStation higher. Maybe my bias is kicking in a little. I am skeptical that...

Oct 2019
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Director

Other Observations & Comments

I think the RxStation has gotten to a point where the integration with that product is more...

Oct 2019
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Director

Functionality and Upgrades

Reporting is still a problem. It has always been a problem. The ability to get customizations is...

Oct 2019
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CIO

Functionality and Upgrades

We haven't had any major issues with the RxStation. There are some things that we missed with our...

Jul 2019
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CIO

Technology

We feel like we purchased PCs with inadequate computing power to run the RxStation. We are looking...

Jul 2019
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Director

Functionality and Upgrades

Cerner hasn't fully developed the single-dose dispensing bin. There were a lot of deficiencies with...

Jul 2019
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Director

Functionality and Upgrades

The inventory management with the RxStation is nice. When we do a withdrawal, we have to do an...

Jun 2019
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Director

Other Observations & Comments

We had our challenges with the actual RxStation’s build, but now we rarely have service calls. In...

Jun 2019
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Director

Technology

We have cut our service support back internally because we didn’t need to have someone on call...

Jun 2019
 Helpful

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Director

Technology

A benefit of the RxStation is that it has one database. We don’t have to maintain a database. We...

Jun 2019
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Director

Future Outlook

Cerner is part of our long-term strategy. Whenever I can have something that is integrated and not...

Jun 2019
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Director

Functionality and Upgrades

Cerner fell short with meeting what I wanted on diversion-management tools, but I don’t think there...

Jun 2019
 Helpful

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Director

Other Observations & Comments

The RxStation is expensive, but I don’t feel that that is nickel-and-diming; that is just technology....

Jun 2019
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Manager

Functionality and Upgrades

The RxStation works well with our acute care EMR. Both products are new, and so far, everything is...

Jun 2019
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Manager

Technology

The UI graphics in the Rx-Station are appealing and easy to use. Anyone who can shop online can use...

Jun 2019
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Manager

Functionality and Upgrades

When ordering a product in the Rx-Station, the choices are limiting. I would like to have choices...

Jun 2019
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CIO

Other Observations & Comments

The only downside with the RxStation is that Cerner doesn’t have regional hardware technicians like...

May 2019
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Manager

Service and Support

Cerner hasn't been proactive at all. I have been with Cerner long enough to know that things aren't...

Mar 2019
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Manager

Service and Support

Cerner needs to improve their support. They need to get some more people who know the RxStation. The...

Mar 2019
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Manager

Implementation and Training

The implementation team we worked with to build everything was excellent.

Mar 2019
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CIO

Other Observations & Comments

The biggest issue is keeping track of the narcotics. The step-creation process and the reporting to...

Jan 2019
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CIO

Service and Support

I don’t feel like Cerner had their act together with their support when we got the system. It was a...

Jan 2019
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CIO

Service and Support

Cerner is very proactive. They have been listening when we bring ideas to them about how to improve...

Jan 2019
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CIO

Functionality and Upgrades

The workstations are still expanding and growing. The system is good for the nurses, and they are...

Jan 2019
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CIO

Functionality and Upgrades

The end users really like RxStation. We use fingerprint reading technology on the cabinets, and the...

Jan 2019
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CIO

Functionality and Upgrades

We have been trying to standardize with Cerner’s products, and our pharmacy people said that they...

Jan 2019
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CIO

Functionality and Upgrades

Our pharmacy staff members have been disappointed with RxStation. They should have asked more...

Jan 2019
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CIO

Technology

There are always challenges when a vendor is delivering new technology. Cerner is trying their best...

Jan 2019
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CIO

Relationship

I have been very pleased with the people that Cerner has assigned to us. I talk to the account...

Jan 2019
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CIO

Sales and Contracting

RxStation does everything that Cerner said it would do during the demo. They delivered what they...

Jan 2019
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CIO

Sales and Contracting

Cerner bent over backward when trying to accommodate us. They did their best to match everything to...

Jan 2019