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RxStation Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Things with the RxStation are going pretty well now that I understand it. When I first got the...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I haven’t seen a lot of differing functionality between Cerner and a previous vendor I used. Cerner......

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Cerner was willing to extend training to us that I don’t think was usual or customary, so I am...

Jan 2021
(0)
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Analyst/Coordinator

Technology

The RxStation has some significant issues. Since it is a Cerner product, they try to stay on top of......

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The RxStation seems to be comparatively priced to competing products, and I don’t think it requires......

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Unfortunately, the RxStation is a bit overengineered for my taste. I have studied it for enough...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The RxStation cabinets are meeting our needs, but we have had to challenge Cerner to make the...

Oct 2020
(0)
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CIO

Interfacing and Integration

We moved to the RxStation cabinets to get better integration with our EMR. The integration has been......

Oct 2020
(0)
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Manager

Functionality and Upgrades

I cannot see the RxStation being the best product if an organization has a different EHR than...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The RxStation would not be my first choice, but there are some unique features that we really like......

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

There are very few things that we don't get a line-item bill for. Cerner is friendly about the...

Jul 2020
(0)
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Manager

Interfacing and Integration

When it comes to supporting us with our interoperability goals, Cerner places a fee on that, but...

Jul 2020
(0)
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Manager

Functionality and Upgrades

There are specific reporting features that we want that would connect the drug that is being pulled......

Jul 2020
(0)
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Manager

Functionality and Upgrades

The overall quality of the product is fine. The RxStation does what we purchased it to do. I don't......

Jul 2020
(0)
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Manager

Service and Support

There are often times when we have to call and throw a good fit to get Cerner to really understand......

Jul 2020
(0)
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Manager

Relationship

When we installed everything, we had pretty good executive involvement. I haven't heard much lately......

Jul 2020
(0)
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Manager

Relationship

Cerner doesn't keep their promises well. The RxStation is a very difficult product. The...

Jul 2020
(0)
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Manager

Service and Support

Cerner provides on-site support. They hired two new people who haven't been trained well enough on......

Jul 2020
(0)
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Manager

Functionality and Upgrades

The reporting is awful. We can't get the data that we need, and the data we see isn't always...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

Cerner charges for every little thing. For example, if a refrigerator goes out and there is a lock......

Jul 2020
(0)
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Manager

Implementation and Training

During the implementation, the vendor was on-site for a very short period of time. They said that...

Jul 2020
(0)
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Manager

Technology

The RxStation cabinets are very slow compared to others. The RxStation cabinets are slow to respond......

Jul 2020
(0)
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Manager

Interfacing and Integration

The RxStation actually does integrate very well. That is one strong benefit of the product. It can......

Jul 2020
(0)
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Manager

Service and Support

The upgrades for the RxStation are very slow with the requests that we have put in for changes,...

Jul 2020
(0)
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Director

Technology

The best part about the Cerner cabinets is that the hardware is bulletproof. They never break, and......

Jul 2020
(0)
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Director

Functionality and Upgrades

The RxStation magnifies any bugs that we have in our Cerner EHR. It is a chore to track down the...

Jul 2020
(0)
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Director

Implementation and Training

The vendor tries to keep their promises. We implemented Cerner's anesthesia carts, and the...

Jul 2020
(0)
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Director

Interfacing and Integration

Overall, the RxStation is very robust and durable. The product rarely has problems. We came from a......

Jul 2020
(0)
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Director

Implementation and Training

If there were something the vendor could work on for the product, it would probably be new...

Jul 2020
(0)
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Director

Relationship

The vendor's executives are very responsive to my questions and needs. When escalation needs to...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I love the RxStation. It has plenty of capacity and is easy to work with. We have a program...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Cerner doesn't nickel-and-dime us. We log a ticket when something is broken. Cerner is pretty good......

Jun 2020
(0)
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Manager

Service and Support

Cerner has really supported our upgrade, but we haven't finalized it. We have yet to see how many...

Jun 2020
(0)
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Manager

Service and Support

Within the pharmacy, we don't have the ability to call and ask for help. We can call our IT analyst,......

Jun 2020
(0)
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Manager

Functionality and Upgrades

We will hear a day or two in advance about an upgrade, but we usually just hear feedback about an...

Jun 2020
(0)
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Manager

Future Outlook

In a year from now, I anticipate that we will all be trained on the new product. I don't think we...

Jun 2020
(0)
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Director

Relationship

We have an executive contact at Cerner that is in the weeds with us. The executive helps bridge the......

Apr 2020
(0)
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Director

Relationship

Cerner is on top of regulations. I get so lost in those things, and I am so happy that Cerner is on......

Apr 2020
(0)
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Director

Other Observations & Comments

If I could change anything about Cerner, it would be that they compete better with another major...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

When we first got the product, we had some issues with support, but the vendor's phone and web...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

The vendor has gotten better at keeping promises recently. They have put more development resources......

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We looked at all of the vendors in the space because our maintenance contract was up. It made sense......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Everything with the product is going well for us. We don't really have unscheduled downtime. We do......

Apr 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The product is driving integration for us right now. Everything is on the same platform, and all of......

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor didn't really provide much training because we did all of that on-site ourselves. The...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product functionality has improved a little bit recently with the new features the vendor has released.......

Apr 2020
(0)
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Analyst/Coordinator

Future Outlook

The vendor's executive involvement has been great. A year from now, I anticipate my satisfaction...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We were looking for a replacement for our pharmaceuticals that would reside on nursing floors where......

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The people that use Millennium PowerChart love the machine. In the areas where we don’t have...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have had some drawer mismanagement and some shutoffs during restocking. Those experiences haven’t......

Feb 2020
(0)
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COO

Functionality and Upgrades

Our biggest type of error is medication errors, but with the Cerner product, we don't experience...

Feb 2020
(0)
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COO

ROI / Cost (care and feeding)

The hardware is phenomenal. We have no problems with it at all. The hardware is affordable. The...

Feb 2020
(0)
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