LifeStream Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Product

I would like new languages to be added to meet client needs.

Jun 2024
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Director

Operations, Product

With our population, there is a touch tablet they use, and it is basic for some of them. It is easy...

May 2024
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Director

Loyalty, Relationship

We don't have any new technology from the vendor right now. I'm waiting for their connection with...

May 2024
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Director

Relationship

What Clear Arch Health does really well is recurring touch-base phone calls every month or video...

May 2024
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Director

Relationship, Product

For the most part, the vendor keeps us very on track, and that is super helpful as far as our goals...

May 2024
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Director

Relationship

The vendor offers IT tech support at home. They do that, and then our community health worker will...

May 2024
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Director

Value

There are so many different RPM companies out there that if I were looking for a new system, I would...

May 2024
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Director

Operations

Since the COVID-19 pandemic, we haven't received any on-site training from Clear Arch Health....

May 2024
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Director

Relationship

Clear Arch Health follows through on things, and if they can't do something, then they will bring...

May 2024
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Director

Product

Clear Arch Health may not be the loudest in the marketplace, and they are a standard RPM vendor, but...

Mar 2024
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Director

Relationship, Value

LifeStream’s support has changed as the product has gone through different owners. The support was...

Mar 2024
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Director

Product

Clear Arch Health has some good standard reporting that is better than most. They have capped...

Mar 2024
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Director

Loyalty, Relationship, Product

Clear Arch Health is slow in innovation and in letting us know where they are going in the future....

Mar 2024
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Manager

Product

Due to the age of our population, our patients have trouble with LifeStream. The print is very large...

Mar 2024
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Manager

Product

We get some reports from Clear Arch Health regularly, but the vendor could guide us a little more...

Mar 2024
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Manager

Product

For a new customer, integration with the software is important. This is unrelated to the software,...

Mar 2024
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Manager

Relationship

Clear Arch Health was really good about providing us with a regular phone call and reviewing data...

Mar 2024
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Manager

Product

The only thing that drives me crazy about LifeStream is that if we go away from LifeStream's screen...

Mar 2024
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Manager

Relationship

I can't think of any instances where Clear Arch Health has failed to keep their promises. They are...

Mar 2024
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Manager

Operations

We trained some employees recently, and that was not the greatest. We would like more live, led...

Mar 2024
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Nurse

Product, Value

We don't have LifeStream integrated with our EHR. I have to upload reports weekly. There was the...

Feb 2024
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Nurse

Value

We are achieving our goals. The first goal is simply to try and help reduce readmissions. That is...

Feb 2024
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Nurse

Product, Value

LifeStream is surprisingly user friendly. I even have dementia patients who are able to utilize it...

Feb 2024
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Nurse

Product

LifeStream’s blood sugar monitoring platform is terrible to use. It is very user unfriendly, but...

Feb 2024
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Nurse

Relationship

Using LifeStream has been beneficial, but the merger has revealed ulterior motives because Clear...

Feb 2024
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Manager

Product

Overall, LifeStream works really well, but we have had some issues with things like the blood...

Feb 2024
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Manager

Relationship

Clear Arch Health is responsive to our requests. For example, once the vendor realized that we were...

Feb 2024
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Manager

Product

We wish there were a way for our patients to be alerted to measure their weight at a certain time of...

Feb 2024
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Manager

Culture, Loyalty

Once we get our new contract signed with Clear Arch Health, things will be a lot better because of...

Feb 2024
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Manager

Value

By using LifeStream, we are achieving outcomes like reducing hospitalizations, ED visits, and...

Feb 2024
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Manager

Loyalty

I don't know why we selected Clear Arch Health in the first place, but I can share why we continue...

Feb 2024
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Manager

Value

I would tell someone implementing LifeStream that it is going to require some work and up-front...

Feb 2024
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Manager

Loyalty, Relationship

Clear Arch Health isn’t the most innovative or proactive. They wait for us to request something, and...

Feb 2024
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Analyst/Coordinator

Value

Our goal with LifeStream is to make sure our patients are healthy so that they don't have to return...

Feb 2024
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Analyst/Coordinator

Product

The vendor’s mobile app works very similarly to the other program that they offer; that program is...

Feb 2024
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Analyst/Coordinator

Product

The devices are easy for patients to use. The portal that the information comes in through is easy...

Feb 2024
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Analyst/Coordinator

Relationship

Clear Arch Health really provides decent customer service, and I would encourage anyone looking to...

Feb 2024
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Analyst/Coordinator

Culture, Value

As far as subscriptions go with Clear Arch Health, we just pay a blanket fee. We don't have other...

Feb 2024
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Analyst/Coordinator

Relationship

I don't call the vendor’s customer service line that often. I usually email the people on the back...

Feb 2024
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Analyst/Coordinator

Relationship

The vendor’s communication is not that frequent, but I think the vendor checks in at intervals. They...

Feb 2024
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Director

Relationship

We have routine calls with Clear Arch Health where we can talk about issues or what is going on with...

Jan 2024
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Director

Relationship

The people at Clear Arch Health are very attentive to individual organizations and what we plan to...

Jan 2024
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Director

Culture, Value

Clear Arch Health does not nickel-and-dime us. They have a very good handle on the customer end of...

Jan 2024
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Director

Operations, Product

We would like our monitoring staff to have some training on the use of the LifeStream system and how...

Jan 2024
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Director

Product, Value

We have been monitoring with LifeStream for a long time. It is a good product. It is very reliable,...

Jan 2024
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