LifeStream Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
I would like new languages to be added to meet client needs.
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Operations, Product
With our population, there is a touch tablet they use, and it is basic for some of them. It is easy...
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Loyalty, Relationship
We don't have any new technology from the vendor right now. I'm waiting for their connection with...
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Relationship
What Clear Arch Health does really well is recurring touch-base phone calls every month or video...
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Relationship, Product
For the most part, the vendor keeps us very on track, and that is super helpful as far as our goals...
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Relationship
The vendor offers IT tech support at home. They do that, and then our community health worker will...
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Value
There are so many different RPM companies out there that if I were looking for a new system, I would...
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Operations
Since the COVID-19 pandemic, we haven't received any on-site training from Clear Arch Health....
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Relationship
Clear Arch Health follows through on things, and if they can't do something, then they will bring...
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Product
Clear Arch Health may not be the loudest in the marketplace, and they are a standard RPM vendor, but...
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Relationship, Value
LifeStream’s support has changed as the product has gone through different owners. The support was...
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Product
Clear Arch Health has some good standard reporting that is better than most. They have capped...
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Loyalty, Relationship, Product
Clear Arch Health is slow in innovation and in letting us know where they are going in the future....
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Product
Due to the age of our population, our patients have trouble with LifeStream. The print is very large...
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Product
We get some reports from Clear Arch Health regularly, but the vendor could guide us a little more...
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Product
For a new customer, integration with the software is important. This is unrelated to the software,...
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Relationship
Clear Arch Health was really good about providing us with a regular phone call and reviewing data...
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Product
The only thing that drives me crazy about LifeStream is that if we go away from LifeStream's screen...
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Relationship
I can't think of any instances where Clear Arch Health has failed to keep their promises. They are...
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Operations
We trained some employees recently, and that was not the greatest. We would like more live, led...
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Product, Value
We don't have LifeStream integrated with our EHR. I have to upload reports weekly. There was the...
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Value
We are achieving our goals. The first goal is simply to try and help reduce readmissions. That is...
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Product, Value
LifeStream is surprisingly user friendly. I even have dementia patients who are able to utilize it...
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Product
LifeStream’s blood sugar monitoring platform is terrible to use. It is very user unfriendly, but...
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Relationship
Using LifeStream has been beneficial, but the merger has revealed ulterior motives because Clear...
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Product
Overall, LifeStream works really well, but we have had some issues with things like the blood...
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Relationship
Clear Arch Health is responsive to our requests. For example, once the vendor realized that we were...
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Product
We wish there were a way for our patients to be alerted to measure their weight at a certain time of...
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Culture, Loyalty
Once we get our new contract signed with Clear Arch Health, things will be a lot better because of...
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Value
By using LifeStream, we are achieving outcomes like reducing hospitalizations, ED visits, and...
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Loyalty
I don't know why we selected Clear Arch Health in the first place, but I can share why we continue...
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Value
I would tell someone implementing LifeStream that it is going to require some work and up-front...
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Loyalty, Relationship
Clear Arch Health isn’t the most innovative or proactive. They wait for us to request something, and...
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Value
Our goal with LifeStream is to make sure our patients are healthy so that they don't have to return...
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Product
The vendor’s mobile app works very similarly to the other program that they offer; that program is...
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Product
The devices are easy for patients to use. The portal that the information comes in through is easy...
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Relationship
Clear Arch Health really provides decent customer service, and I would encourage anyone looking to...
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Culture, Value
As far as subscriptions go with Clear Arch Health, we just pay a blanket fee. We don't have other...
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Relationship
I don't call the vendor’s customer service line that often. I usually email the people on the back...
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Relationship
The vendor’s communication is not that frequent, but I think the vendor checks in at intervals. They...
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Relationship
We have routine calls with Clear Arch Health where we can talk about issues or what is going on with...
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Relationship
The people at Clear Arch Health are very attentive to individual organizations and what we plan to...
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Culture, Value
Clear Arch Health does not nickel-and-dime us. They have a very good handle on the customer end of...
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Operations, Product
We would like our monitoring staff to have some training on the use of the LifeStream system and how...
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Product, Value
We have been monitoring with LifeStream for a long time. It is a good product. It is very reliable,...
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