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CrossVue ERP Business Transformation & Implementation Leadership Commentary
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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Featured  Report

Implementation Services for Workday ERP 2023: Part of a Series on ERP Implementations
Implementation Services for Workday ERP 2023:
Part of a Series on ERP Implementations
March 2023
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User Commentary

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Director

Relationship

We have had some internal frustration with some of CrossVue’s consultants. The ERP implementers are...

Jul 2024
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Director

Relationship, Operations

CrossVue did a great job preventing employees within our institution from complaining about doing...

Jul 2024
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Manager

Relationship, Operations

CrossVue was recommended by Workday as a third-party consultant. CrossVue is doing the...

Jul 2024
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Manager

Relationship, Operations

There are some consultants that we struggle with. The majority of the consultants are good, but...

Jul 2024
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Manager

Relationship

I deal with the project manager at CrossVue regularly. And for the most part, we have a good working...

Jul 2024
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Manager

Relationship, Services

CrossVue doesn't necessarily understand our taxes, and that is an issue for me. We have a couple of...

Jul 2024
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Manager

Value

CrossVue keeps telling us things are out of scope, and I struggle with that, so they want to charge...

Jul 2024
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Manager

Relationship

One of the issues we have had is turnover on the CrossVue side, and that is frustrating. We have...

Jul 2024
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Manager

Relationship

We had our previous system for so long, and people were used to that system, so we have a lot of...

Jul 2024
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CIO

Operations

During the first half of the project, we had some transitions that caused issues. The first half was...

Jun 2024
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CIO

Operations

There was an expectation when CrossVue came in that we understood and had all of our current...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

In the area of helping to improve processes, CrossVue needs to have more knowledge of our...

Feb 2024
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Analyst/Coordinator

Operations

We hired CrossVue to assist us with the full implementation of our current legacy system. For the...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

CrossVue’s executive team has been really involved and has been great. CrossVue does a good job of...

Feb 2024
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Analyst/Coordinator

Relationship

We have an executive sponsor from CrossVue who has been engaged with our project. Another director...

Oct 2023
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Analyst/Coordinator

Relationship

We have run into some things with our implementation that we are trying to find solutions for, but...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

One pro we have seen from CrossVue is the experience their team has with all aspects of all the...

Oct 2023
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Analyst/Coordinator

Relationship

A con we have seen from CrossVue is their struggle to schedule time for everybody to meet, but that...

Oct 2023
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Analyst/Coordinator

Relationship

CrossVue could enhance our relationship by having more availability. We are not their only clients,...

Oct 2023
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Analyst/Coordinator

Relationship

We would tell friends and peers to trust CrossVue, the workstream leads, and the manager assigned....

Oct 2023
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Analyst/Coordinator

Relationship, Services

We have been fortunate to have good workstream leads from CrossVue that have been in our platform’s...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

We had a shift in our change management lead during our implementation. However, both resources have...

Oct 2023
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Analyst/Coordinator

Loyalty, Value

We are looking at cost savings, and we have it pretty much documented that we will get a return on...

Oct 2023
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Analyst/Coordinator

Relationship

We have established a good working relationship with CrossVue. There is nothing hidden by them; they...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

We met with one of the consultants from CrossVue who wanted to learn our strategic knowledge, and...

Oct 2023
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Director

Relationship, Operations

CrossVue gave us the white-glove treatment. They had an interest in our engagement, and they bent...

Oct 2023
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Director

Value

The CrossVue consultants could have better timeliness, follow-through, and knowledge. I expect a lot...

Oct 2023
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Director

Relationship, Operations

We had some consultants who started with us and either left the firm or got moved to a different...

Oct 2023
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Director

Relationship

We had a steering committee and did change management, and people from CrossVue and our implemented...

Oct 2023
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Director

Relationship, Operations

Anytime a department had concerns about a consultant, I could bring it to the project lead’s...

Oct 2023
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Director

Relationship

We had an engagement leader on the firm’s side who was just really good at keeping the whole thing...

Oct 2023
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Director

Relationship

There was a time or two when the firm promised a report or two that they should have held off until...

Oct 2023
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Director

Relationship, Operations

There was some turnover at the firm, and we struggled to get past that. The knowledge transfer just...

Oct 2023
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Director

Loyalty, Operations, Services

Some employees just don't want change and get really upset because their world is changing, and I...

Oct 2023
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Director

Relationship

We worked with a couple of executives from the firm, and they were great, but we didn’t see a lot of...

Oct 2023
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Director

Services

With CrossVue’s help, we eliminated a ton of paper. A lot of things are more transparent to our end...

Oct 2023
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Director

Operations

The firm was super knowledgeable in the software functionality and choices available to us. They...

Oct 2023
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Director

Operations

Most people don’t go live on their expected go-live date, but we did, even though not everybody from...

Oct 2023
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Director

Services, Value

We knew what we were going to get with the firm; we had a dollar amount and a number of hours. We...

Oct 2023
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Director

Relationship, Operations

We had an analyst who was insanely intelligent, knowledgeable, and fabulous. They helped us out a...

Oct 2023
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Manager

Relationship, Operations

We are satisfied with the staff and consultants from CrossVue. There was only one person who wasn't...

Oct 2023
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Manager

Relationship, Operations

CrossVue provided us with great opportunities for best practice recommendations and a lot of very...

Oct 2023
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Manager

Relationship, Operations

I wish CrossVue had pushed more to influence us rather than letting us take the steering wheel. The...

Oct 2023
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Manager

Relationship

We didn't see the engagement manager very much, but when there was a challenge around change...

Oct 2023
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Manager

Relationship

We were able to speak frankly and transparently with the staff at CrossVue. We told them where we...

Oct 2023
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Manager

Relationship

We contracted with CrossVue at quite a bit less than some higher-rated firms, and CrossVue still met...

Oct 2023
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Manager

Operations

There were hardly any reports ready to go before or after the implementation. Reports, especially...

Sep 2023
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Manager

Relationship, Operations

We have had some great consultants from CrossVue, and we have had some folks who really didn’t seem...

Sep 2023
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Manager

Loyalty, Relationship, Value

We don’t have a lot of visibility of CrossVue’s strategic initiatives. The firm can certainly help...

Sep 2023
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Manager

Relationship

We work with people at the firm. We work with the person who manages the professional services...

Sep 2023
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