CrossVue ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship
We have had some internal frustration with some of CrossVue’s consultants. The ERP implementers are...
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Relationship, Operations
CrossVue did a great job preventing employees within our institution from complaining about doing...
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Operations
During the first half of the project, we had some transitions that caused issues. The first half was...
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Operations
There was an expectation when CrossVue came in that we understood and had all of our current...
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Relationship, Operations
In the area of helping to improve processes, CrossVue needs to have more knowledge of our...
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Operations
We hired CrossVue to assist us with the full implementation of our current legacy system. For the...
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Relationship, Operations
CrossVue’s executive team has been really involved and has been great. CrossVue does a good job of...
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Relationship
We have an executive sponsor from CrossVue who has been engaged with our project. Another director...
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Relationship
We have run into some things with our implementation that we are trying to find solutions for, but...
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Relationship, Operations
One pro we have seen from CrossVue is the experience their team has with all aspects of all the...
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Relationship
A con we have seen from CrossVue is their struggle to schedule time for everybody to meet, but that...
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Relationship
CrossVue could enhance our relationship by having more availability. We are not their only clients,...
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Relationship
We would tell friends and peers to trust CrossVue, the workstream leads, and the manager assigned....
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Relationship, Services
We have been fortunate to have good workstream leads from CrossVue that have been in our platform’s...
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Relationship, Operations
We had a shift in our change management lead during our implementation. However, both resources have...
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Loyalty, Value
We are looking at cost savings, and we have it pretty much documented that we will get a return on...
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Relationship
We have established a good working relationship with CrossVue. There is nothing hidden by them; they...
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Relationship, Operations
We met with one of the consultants from CrossVue who wanted to learn our strategic knowledge, and...
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Relationship, Operations
CrossVue gave us the white-glove treatment. They had an interest in our engagement, and they bent...
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Value
The CrossVue consultants could have better timeliness, follow-through, and knowledge. I expect a lot...
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Relationship, Operations
We had some consultants who started with us and either left the firm or got moved to a different...
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Relationship
We had a steering committee and did change management, and people from CrossVue and our implemented...
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Relationship, Operations
Anytime a department had concerns about a consultant, I could bring it to the project lead’s...
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Relationship
We had an engagement leader on the firm’s side who was just really good at keeping the whole thing...
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Relationship
There was a time or two when the firm promised a report or two that they should have held off until...
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Relationship, Operations
There was some turnover at the firm, and we struggled to get past that. The knowledge transfer just...
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Loyalty, Operations, Services
Some employees just don't want change and get really upset because their world is changing, and I...
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Relationship
We worked with a couple of executives from the firm, and they were great, but we didn’t see a lot of...
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Services
With CrossVue’s help, we eliminated a ton of paper. A lot of things are more transparent to our end...
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Operations
The firm was super knowledgeable in the software functionality and choices available to us. They...
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Operations
Most people don’t go live on their expected go-live date, but we did, even though not everybody from...
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Services, Value
We knew what we were going to get with the firm; we had a dollar amount and a number of hours. We...
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Relationship, Operations
We had an analyst who was insanely intelligent, knowledgeable, and fabulous. They helped us out a...
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Relationship, Operations
We are satisfied with the staff and consultants from CrossVue. There was only one person who wasn't...
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Relationship, Operations
CrossVue provided us with great opportunities for best practice recommendations and a lot of very...
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Relationship, Operations
I wish CrossVue had pushed more to influence us rather than letting us take the steering wheel. The...
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Relationship
We didn't see the engagement manager very much, but when there was a challenge around change...
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Relationship
We were able to speak frankly and transparently with the staff at CrossVue. We told them where we...
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Relationship
We contracted with CrossVue at quite a bit less than some higher-rated firms, and CrossVue still met...
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Operations
There were hardly any reports ready to go before or after the implementation. Reports, especially...
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Relationship, Operations
We have had some great consultants from CrossVue, and we have had some folks who really didn’t seem...
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Loyalty, Relationship, Value
We don’t have a lot of visibility of CrossVue’s strategic initiatives. The firm can certainly help...
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Relationship
We work with people at the firm. We work with the person who manages the professional services...
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