CrossVue ERP Business Transformation & Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship
We used CrossVue to implement an ERP solution. Since that project closed out, we are now using them...
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Operations
The anticipated outcome with CrossVue was that we would have the same functionality that we had in...
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Relationship
CrossVue’s consultants were all very knowledgeable for the most part. CrossVue has been a pretty...
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Relationship, Operations
I wouldn't say CrossVue consistently exceeded our expectations. There are some things they could...
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Relationship, Operations
This is a challenge I think all consultants are going to have, but CrossVue could improve their...
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Services
In some areas, we accomplished our goals with CrossVue, but in some other areas, we did not. For the...
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Relationship, Operations, Services
CrossVue has the worst project management skill set that I have seen in my entire career. CrossVue...
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Operations, Services
We have had a lot of turnover in consultants since we started this project with CrossVue. The new...
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Services
CrossVue needs to listen to their clients more and understand the clients' issues with not just the...
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Relationship, Services
We got a lot of lip service from CrossVue until we took our issues to the senior level, and those...
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Relationship, Operations, Services, Value
I don't believe that CrossVue has their clients' best interests at heart. I think CrossVue has their...
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Operations, Services
The problem we have with CrossVue is that we are dealing with a very novice team in change...
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Relationship
We have had some internal frustration with some of CrossVue’s consultants. The ERP implementers are...
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Relationship, Operations
CrossVue did a great job preventing employees within our institution from complaining about doing...
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Operations
During the first half of the project, we had some transitions that caused issues. The first half was...
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Operations
There was an expectation when CrossVue came in that we understood and had all of our current...
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