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Enterprise Management (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship, Product

I would like Dedalus to give us a reasonable timeline for fixes and updates. I would also like to...

Apr 2025
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Director

Product

I like Enterprise Management's seamless integration with other systems.

Apr 2025
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CIO

Loyalty

I am planning to keep Enterprise Management. It is not easy to change the HIS, especially when we...

Apr 2025
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CIO

Relationship, Product

In the last few years, a lot of changes have been required by the government. I think we choose to...

Apr 2025
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CIO

Value

Dedalus doesn't avoid charging us for every little thing. They are charging for almost everything....

Apr 2025
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Director

Operations

Dedalus is not doing the training. The last training was years ago. Sometimes, they just throw the...

Dec 2024
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Director

Loyalty, Relationship

For Dedalus, we haven’t had any visits from their executives for the last many years, and every time...

Dec 2024
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Director

Loyalty, Product

For Enterprise Management, we have a lot of upgrades that have not been implemented yet. Dedalus has...

Dec 2024
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Manager

Product

I really like the clinical part of Enterprise Management, including the ordering, documentation,...

Dec 2024
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Manager

Value

Change requests with Dedalus are taking more time than they used to, and some changes take more than...

Dec 2024
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Manager

Loyalty, Relationship

The Dedalus team was really good in previous years, but in the last few years, the support has...

Dec 2024
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Related Reports
Perception
KLAS article icon
Global HIT Trends 2025
17 April 25    |   Everton Santos and Spencer Corbett
Across the globe, ongoing budget and staffing restraints within healthcare organizations often lead to staff burnout. Many are shifting their strategic focus to addressing these issues with technology—specifically AI as it has rapidly evolved in recent years. This is the third annual report on trends in how healthcare organizations around the globe (excluding the US) are using technology to address their needs. To report on the most current trends impacting healthcare IT (HIT) in 2025, KLAS interviewed 174 healthcare organizations in 39 countries and territories about their IT investment priorities, including what they consider most exciting for healthcare, their plans for leveraging the cloud, and their plans for engaging with consulting firms.
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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