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MedView (Global) (Brazil Only) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Relationship

Currently, the vendor is pampering us with executive involvement. That didn’t exist before, but the...

Aug 2024
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CIO

Culture, Relationship

The vendor does not keep all their promises because they don't promise anything anymore. They...

Aug 2024
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CIO

Product

It has been a while since we got any new training. But the solution is stable. Things don't progress...

Aug 2024
||
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CIO

Value

The vendor charges for everything. It costs thousands for any minor thing. Because of that, we do a...

Aug 2024
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CIO

Loyalty

We first got the product many years ago. We would buy it again back then, because at the time it...

Aug 2024
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Director

Product

The product is very old, so it is a very mature product. It lacks functionality, but it is mature....

Jun 2024
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Director

Loyalty

I expect that I will be more satisfied with the solution in the future. The vendor's integration...

Jun 2024
||
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Director

Loyalty

The vendor is repositioning themselves in the Brazilian market, and I have heard that they might...

Jun 2024
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Director

Product

The vendor has a proposal for a robust integration, but it is not working yet. The integration...

Jun 2024
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Director

Product

We need a surgical flow, which would include all the stages of authorization, rotation, and surgical...

Jun 2024
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CIO

Loyalty, Relationship

Dedalus needs to get closer to hospitals. They also need to make an investment in our area to keep...

Dec 2023
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CIO

Loyalty, Product

Dedalus is doing some very interesting things with their products, like the way they integrate or...

Dec 2023
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CIO

Loyalty

We are moving away from MedView because going with another system would allow us to get rid of some...

Dec 2023
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Analyst/Coordinator

Loyalty

Dedalus has tried to come to us with new products, but they still don't have people in our region...

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty

Our leaders are making plans to look at other vendors and potentially move away from MedView.

Nov 2023
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Analyst/Coordinator

Product

Everything in MedView is quite stable. The system will go down every now and then, but there aren't...

Nov 2023
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Analyst/Coordinator

Relationship

Dedalus' support is complicated. Our team is so capable that they only go to the vendor's support...

Nov 2023
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Analyst/Coordinator

Loyalty

It seems like Dedalus has pursued a strategy to discontinue MedView, so we are frozen in time...

Nov 2023
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Director

Relationship

Dedalus doesn’t keep their promises around timelines, and the vendor is reactive. Also, the vendor...

Sep 2023
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(0)
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Director

Loyalty

We are expecting good things from Dedalus in the future because we have seen a demonstration of the...

Sep 2023
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