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MedView (Global) (Brazil Only)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
Global (Non-US) EMR Benefits 2023:
What Benefits Can You Expect from Your EMR?
March 2023
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User Commentary

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Director

Interfacing and Integration

We have a lot of difficulties integrating our system with other systems. When we talk to the vendor...

Jan 2023
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Director

Future Outlook

When we implemented MedView, it was owned by another company. We dealt with executives at the...

Jan 2023
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Analyst/Coordinator

Future Outlook

In terms of innovation, Dedalus has presented some things, but for the time being, those things are...

Jan 2023
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Analyst/Coordinator

Service and Support

The vendor's support team does not resolve things. There is a lack of qualified people to provide...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

MedView is a very stable system. On the one hand, the product has been stagnant for a long time, but...

Jan 2023
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Director

Other Observations & Comments

The product has quality. We like the system, and our users like it, but the product requires...

Jan 2023
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Director

Service and Support

I like the support a lot. It is easy to get access to the support people. Every time I seek support,...

Jan 2023
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Director

Future Outlook

The product is outdated. Dedalus has not kept up with technological advances. The product is client...

Jan 2023
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Director

Functionality and Upgrades

The system is good for very small hospitals to quickly implement and run. The system is easy to use.

Dec 2022
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Director

Implementation and Training

Dedalus' implementations have gotten a little better, but they still aren't very good.

Dec 2022
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Director

Functionality and Upgrades

Dedalus is very weak when it comes to the revenue cycle area.

Dec 2022
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Director

Other Observations & Comments

We didn't pay much for the system. We have had very heavy negotiations with the vendor, so the...

Dec 2022
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Director

Technology

We are waiting for Dedalus to come to us with new technology. We have tried to get the vendor to...

Dec 2022
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CIO

Relationship

Things with Dedalus are getting a little better after our last talk with them. The number of errors...

Nov 2022
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CIO

Service and Support

There are still many areas where Dedalus doesn’t answer us or update us. We have to beg a lot for...

Nov 2022
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CIO

Relationship

There were things we wanted to change in our contract with Dedalus, and we had so much trouble...

Nov 2022
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CIO

Functionality and Upgrades

We have been on MedView for a while, and we still have issues with errors and basic functionality....

Nov 2022
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CIO

Functionality and Upgrades

We would like Dedalus to deliver more stable versions. We were told to wait for hotfixes to correct...

Nov 2022
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(0)
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CIO

Service and Support

As our institution has unique needs, we contracted a unique implementation model, but Dedalus is...

Nov 2022
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(0)
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CIO

Interfacing and Integration

We have difficulties in integration with MedView; that is a serious problem. If we bring on a...

Nov 2022
||
(0)
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CIO

Functionality and Upgrades

MedView doesn’t have much innovation. It was developed on a platform that is already no longer in...

Nov 2022
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CIO

Other Observations & Comments

We don’t know Dedalus’ plans at all. It is difficult to see how they function when we don’t know...

Nov 2022
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CIO

Sales and Contracting

Dedalus charges for everything. We asked them for a simple change; we knew all the details of what...

Nov 2022
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CIO

Service and Support

Dedalus needs more technical people. Their salespeople don’t know what they are selling. That is a...

Nov 2022
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Director

Future Outlook

We have not been making many upgrades because we have a goal to migrate to another product. We are...

May 2022
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