Commentary Summary
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User Commentary
Interfacing and Integration
We have a lot of difficulties integrating our system with other systems. When we talk to the vendor...
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Future Outlook
When we implemented MedView, it was owned by another company. We dealt with executives at the...
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Future Outlook
In terms of innovation, Dedalus has presented some things, but for the time being, those things are...
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Service and Support
The vendor's support team does not resolve things. There is a lack of qualified people to provide...
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Other Observations & Comments
MedView is a very stable system. On the one hand, the product has been stagnant for a long time, but...
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Other Observations & Comments
The product has quality. We like the system, and our users like it, but the product requires...
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Service and Support
I like the support a lot. It is easy to get access to the support people. Every time I seek support,...
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Future Outlook
The product is outdated. Dedalus has not kept up with technological advances. The product is client...
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Functionality and Upgrades
The system is good for very small hospitals to quickly implement and run. The system is easy to use.
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Implementation and Training
Dedalus' implementations have gotten a little better, but they still aren't very good.
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Functionality and Upgrades
Dedalus is very weak when it comes to the revenue cycle area.
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Other Observations & Comments
We didn't pay much for the system. We have had very heavy negotiations with the vendor, so the...
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Technology
We are waiting for Dedalus to come to us with new technology. We have tried to get the vendor to...
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Relationship
Things with Dedalus are getting a little better after our last talk with them. The number of errors...
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Service and Support
There are still many areas where Dedalus doesn’t answer us or update us. We have to beg a lot for...
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Relationship
There were things we wanted to change in our contract with Dedalus, and we had so much trouble...
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Functionality and Upgrades
We have been on MedView for a while, and we still have issues with errors and basic functionality....
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Functionality and Upgrades
We would like Dedalus to deliver more stable versions. We were told to wait for hotfixes to correct...
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Service and Support
As our institution has unique needs, we contracted a unique implementation model, but Dedalus is...
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Interfacing and Integration
We have difficulties in integration with MedView; that is a serious problem. If we bring on a...
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Functionality and Upgrades
MedView doesn’t have much innovation. It was developed on a platform that is already no longer in...
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Other Observations & Comments
We don’t know Dedalus’ plans at all. It is difficult to see how they function when we don’t know...
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Sales and Contracting
Dedalus charges for everything. We asked them for a simple change; we knew all the details of what...
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Service and Support
Dedalus needs more technical people. Their salespeople don’t know what they are selling. That is a...
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Future Outlook
We have not been making many upgrades because we have a goal to migrate to another product. We are...
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