DeliverHealth Transcription Services Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Services, Value
As long as there is a better alternative, I probably would not use DeliverHealth again. I definitely...
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Relationship, Services
I want correct reports from DeliverHealth. They send out a report, and they always state that they...
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Relationship
The turnaround time is usually fast, so that is good. The reports stack up during the day, and then...
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Value
I think we are getting our money's worth, but I have several employees who cover all the pending...
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Relationship, Services
I want DeliverHealth’s transcriptions to be complete with no critical errors or blanks. They are...
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Relationship
I want the DeliverHealth staff to respond quickly. They are usually off hours, so I don't know...
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Operations, Services
DeliverHealth is trying to always sell other things, like scribes. They want to get rid of...
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Relationship
I haven't had any major concerns with DeliverHealth. I have a transcription supervisor, and they...
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Relationship
We recently had some concerns from a physician regarding the way the notes were being transcribed by...
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Relationship
DeliverHealth stays on top of any changes in regulations or processes. They have a little newsletter...
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Relationship, Services
Things have been pretty smooth with DeliverHealth. I have worked in previous health systems where...
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Relationship
I deal with the manager, and they have a pretty quick response time. I’m happy with that. When I...
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Relationship, Value
Our organization has pushed for less dictation across our enterprise, so we have reduced our...
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Relationship, Operations
DeliverHealth, like every other business across the country and maybe the world, has had changes in...
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Services, Services
I have seen a couple of other systems, and DeliverHealth’s has gotten better. We have always been...
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Relationship, Relationship, Services, Services
DeliverHealth is trying to consistently exceed our expectations. They have improved. For a long...
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Relationship, Relationship, Services, Services
DeliverHealth has all of their dictation instructions prehandled, and that assists with getting...
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Relationship, Relationship, Services, Services
DeliverHealth has been having some issues with their voice transcription. When they say that the...
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Relationship, Relationship, Value, Value
DeliverHealth seems very interested in helping us try new things. DeliverHealth adapts. We added...
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Relationship, Relationship, Services, Services
DeliverHealth provides quick turnaround times on the dictations that providers are waiting for. The...
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Relationship, Relationship, Services, Services
I would like DeliverHealth to provide more analytics on the services they offer. For example, I want...
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Services, Services
The services that we have with DeliverHealth are the latest, but I wouldn't say they are the...
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Services, Value
DeliverHealth is very transparent in their contract and pricing. They partner with us in terms of...
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Relationship, Relationship, Value
DeliverHealth is doing very well, and I have no complaints. What is important to me is the...
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Relationship
DeliverHealth has a really great support team, and we have a good relationship with our customer...
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Relationship, Services
We would like more consistency with DeliverHealth’s transcription services. Their actual team of...
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Relationship, Relationship
DeliverHealth’s tech support team is really good. They have a good turnaround time, and if I send an...
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Services, Services
One challenge of the product is that if a provider is using a cell phone, they need to have...
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Relationship, Relationship
Most of the time, when there is an issue, I feel like the firm needs to send an email instead of...
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Relationship, Relationship
When there is a system issue and the voice recognition isn't working with some of the reports, if I...
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Services
DeliverHealth's services have improved over the years.
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Value, Value
DeliverHealth charges us for using their services, and they cash in on our line count. The more...
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Loyalty, Loyalty, Operations, Services, Value
I'm leaning toward moving away from the firm because of products such as Dragon Medical One. Before,...
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Relationship, Relationship
DeliverHealth is very knowledgeable. I have no gripe with their immediate support when I put in a...
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Relationship, Relationship
The rub is enhancement requests. It is not out of the ordinary for a firm to be unable to deliver on...
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Relationship, Relationship
At one point, a person from DeliverHealth person would constantly skip our meetings. I waited to...
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Relationship, Relationship
DeliverHealth is a great company. Anytime we have an issue with the way a transcriptionist is...
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Services, Services
DeliverHealth's system is cloud based and doesn't work as well as the old desktop-based system we...
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Relationship, Relationship
If you need a dictation service, the dictation end of things is very good with DeliverHealth....
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Relationship, Relationship, Services, Services
Anything that is outside DeliverHealth's regular cookie-cutter processes is where problems start. My...
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Relationship, Relationship
The firm has always met our needs. If we have an issue their key contact person can't resolve, they...
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Operations, Services
DelverHealth’s turnaround time is good, but there is always room for improvement. The firm could...
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Relationship, Relationship
DeliverHealth’s strategic ability is good because they are constantly contacting us and wanting us...
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Relationship
DeliverHealth's services are basically a backup to other services we are using; I would call the...
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Relationship
DeliverHealth has an extremely high-quality product. The firm does a really good job of...
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Relationship, Value
I'm usually pretty critical, yet I really don't have anything to tell DeliverHealth to improve....
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Relationship, Relationship
I'm not sure whether I have something I like about DeliverHealth. We have had a tough transition,...
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Relationship, Relationship
Our clinicians are dissatisfied with DeliverHealth and have so many complaints because there have...
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Relationship, Relationship, Services, Services
DeliverHealth has frequent unexpected downtime. Since they moved to the cloud, they have had more...
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Relationship, Relationship
It has been a pretty rough road with DeliverHealth lately. The trouble came when they upgraded their...
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Value, Value
DeliverHealth is trying to charge us for an application we are not using; those charges keep coming...
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Relationship, Relationship
One positive part of working with DeliverHealth is our representative. They are awesome and have...
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Value, Value
We blew our budget because DeliverHealth’s system was so bad. We spent more dollars on other things...
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Relationship, Relationship
DeliverHealth’s transcription services team has been really great. Their quality is really good, and...
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Services, Services
DeliverHealth’s greatest weakness is probably some of their quality. We can tell when reports go...
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Relationship, Relationship
Our account manager is very invested in our success, and we get extremely good responses. The firm's...
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Relationship, Relationship, Services, Services
DeliverHealth’s greatest strength is that they consistently hit turnaround times and respond to...
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Loyalty, Loyalty, Value, Value
Even with the issues we are having with DeliverHealth, we have gotten enough value from the firm...
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Relationship, Relationship, Operations, Operations, Services, Services
It is frustrating when we have generic errors from DeliverHealth. The way the firm's applications...
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Relationship, Relationship
When we call DeliverHealth because we realize there is an issue we need them to investigate, they...
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Relationship, Relationship
I don't have any negative things to say about DeliverHealth. Their turnaround times and quality are...
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Relationship, Relationship
I have great communication with the customer executive as well as the person who oversees quality...
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Services, Services
DeliverHealth is web based. We can go online and look at site reviews. It is very helpful that they...
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Relationship, Relationship, Services
I like the communication aspect between a couple of the managers at DeliverHealth. One of them...
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Operations
The dictation program that DeliverHealth recently transitioned to is a cloud-based program called...
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Relationship, Relationship, Services, Services
There is a notification piece within the dictation program, eScription One InQuiry, for when the...
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Loyalty, Relationship, Relationship
I would tell someone considering DeliverHealth that DeliverHealth is absolutely a great choice. They...
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Relationship, Relationship
We have had an excellent experience with DeliverHealth. I worked with Nuance before they were...
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Value, Value
We are supposed to get credits from DeliverHealth for a lot of things that we find wrong, but I am...
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Relationship, Relationship, Operations, Operations
When we have large projects going on and are not assigned a good project manager from DeliverHealth,...
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Relationship, Relationship, Services, Services
If I log a ticket with DeliverHealth’s customer support, it usually gets resolved and corrected...
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Relationship, Relationship, Relationship
All of the people on the project team, including the manager, are very responsive when we have an...
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Services, Services, Services
When we went from the eScription LH system to the eScription One system, we lost a lot of control....
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Relationship, Relationship, Services, Services
If I complain that the reports don't sound good or that are missing, DeliverHealth should be more...
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Relationship, Relationship
DeliverHealth must do a really good job of promoting from within because every so often, we get a...
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Relationship, Relationship
I have to email DeliverHealth constantly, and my contact person is offshore, so I don't understand...
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Relationship, Relationship, Services, Services
I don't think the quality of DeliverHealth's services is that great. I'm a bit critical when reading...
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Relationship, Relationship
DeliverHealth tries to set up a connection with somebody to better explain things to me if I don't...
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Relationship, Relationship, Operations, Operations
DeliverHealth seems to work well in terms of turnaround time, and certainly, no one here is...
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Services, Services
DeliverHealth’s biggest strength is that they had all their customer clients move to their...
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Operations, Services, Services
When we start having people at DeliverHealth touch and review drafts and try to match them up to the...
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Services, Services
I don't know of another firm besides DeliverHealth that still does telephone dictation and has the...
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Relationship, Relationship, Value, Value
Overall, DeliverHealth offers great services and technology. For this particular service, the...
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Relationship, Relationship
Anytime we have reached out to the executives at DeliverHealth, they have responded immediately.
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Relationship, Relationship, Services, Services, Value, Value
I don't have to worry about our transcription services. I have a great team internally, and we...
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Operations, Operations
The transition from our old product over to DeliverHealth's services was very smooth. It was...
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Services, Services
When we had our old product, we got a turnaround time report on a very regular basis. And since...
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Relationship, Operations
When we started having problems, we talked to other users of DeliverHealth, and everyone we talked...
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Services
The DeliverHealth QA process that we were using was predelivery, so it was very difficult to do QA...
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Services
The good part about prospective QA with DeliverHealth is that things are corrected before they go to...
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Services
Some of the reports that my team would get from DeliverHealth would say that we got 100%, but then...
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Services
The Fiesa platform is somewhat archaic, but it is clear and simple. The team can run all their own...
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Relationship, Services
I think the main thing we would like to see improved with DeliverHealth is to look at the script and...
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Relationship, Services
We had a report where DeliverHealth couldn't find patients' names or where things would be missing...
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Relationship, Services
DeliverHealth consistently exceeds our expectations. The quality is there. DeliverHealth does what...
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Relationship, Operations
I would probably not buy DeliverHealth's services again. We were on an older platform, but my...
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Operations
We switched to an older, internal QA mechanism, Fiesa, from DeliverHealth because of the issues that...
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Relationship
I have been impressed with DeliverHealth, especially these past few months. They have had a couple...
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Relationship
The firm is very responsive and always open and willing to offer new ideas or suggestions that might...
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Value
I don’t know how much other firms charge and whether DeliverHealth is comparable, so I really don’t...
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Relationship
DeliverHealth would exceed my expectations if they actually found issues with the software and let...
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Relationship, Operations
DeliverHealth had very little in the way of documentation. I had to create all my own documentation....
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Relationship
Our account representatives with DeliverHealth have been very sweet. They are very nice and want to...
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Relationship
When we started with DeliverHealth, everybody was still in India, so those are the people we are...
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Relationship
Our transition with DeliverHealth was not easy, but we have adapted, and things are going okay now....
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Relationship, Operations
Sometimes it takes longer for DeliverHealth to resolve issues, and we have to put in a ticket, and...
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Relationship
We have a point person at DeliverHealth that works with us regarding reports, and when we go...
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Services
We have had issues calling and dictating and all kinds of problems with DeliverHealth, and that has...
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Relationship
I have an excellent person I work with at DeliverHealth who is on top of things. We couldn’t ask for...
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Relationship
DeliverHealth is a great bunch of people to work with. I like that there is somebody else outside of...
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Operations
We had to convert to eScription One when Nuance sold their transcription platform to DeliverHealth a...
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Loyalty
We are leaving DeliverHealth because they are sunsetting our product, and it is simply not...
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Relationship
In the last year, I have found our contact at DeliverHealth to be more helpful than in the past....
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Relationship
We were working with a subcontractor, and I don't think our contact at DeliverHealth had direct...
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Relationship
We have regular meetings with DeliverHealth. A lot of firms and vendors don't take the time to do...
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Services
DeliverHealth is able to produce some really nice dashboard reports, and I have asked for those...
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Services
Our experiences have been pretty good. We have received quality reports and quality outcomes. That...
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Services
The only thing that could use improvement is DeliverHealth’s QA on some of the documents. I do...
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Relationship
DeliverHealth is fairly accessible when we need them for any problems. The firm is very quick to try...
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Relationship, Relationship, Services, Services
The firm meets our expectations but doesn't exceed them. There are some communication issues. For...
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Loyalty, Loyalty, Relationship, Relationship
The firm is interested in continuing their partnership with us. They have taken measures to keep us...
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Relationship, Relationship, Services, Services
DeliverHealth is not coming forward with new solutions. The impression I get from them is they have...
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Relationship, Relationship
Overall, we are satisfied with the turnaround time that DeliverHealth provides and the quality of...
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Operations, Operations, Services, Services
DeliverHealth is overseas, and that is not a big issue, except some transcriptionists have better...
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Relationship, Relationship
DeliverHealth has great customer service. They don't gouge us. They listen to what we have to say,...
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Relationship, Relationship
The firm’s people that we interact with don't have control over everything, but they always follow...
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Relationship, Relationship
We have regular meetings with a manager from DeliverHealth, and they give us turnaround statistics,...
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Relationship, Relationship
DeliverHealth does transcription for us, and they have very good quality and very good turnaround...
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Relationship, Relationship
I deal with firms all the time, but not all firms are supportive and willing to admit when they are...
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Relationship, Relationship
At one point, we were having issues with our EMR vendor. The situation became difficult for...
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Relationship, Relationship, Services, Services
The firm is always looking for ways to further automate their processes, and they use medical...
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Relationship, Relationship
DeliverHealth has been struggling to resolve something for us for a few years now, and I'm losing...
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Relationship, Relationship
DeliverHealth is pretty responsive for the most part, and they are very accommodating in trying to...
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Relationship, Relationship, Services, Services
DeliverHealth has been a good partner for us. I don’t have any issues with the firm. I actually have...
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Relationship, Relationship, Services, Services
The thing that really stands out about DeliverHealth is that we need quarterly information from them...
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Relationship, Relationship, Operations, Operations
The firm’s people are good communicators and care about our satisfaction. We had quite a difficult...
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Relationship, Relationship, Relationship
The team I interact with from the firm is very interactive. They have a special email address. They...
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Relationship, Relationship, Relationship
Whenever we don't get complaints from providers, we know that the firm is doing something right. If...
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Relationship, Relationship, Relationship
I am extremely satisfied with the quality of the staff and consultants from DeliverHealth because I...
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Value, Value
DeliverHealth charges if a doctor marks a dictation as needing to be done stat, and I don’t...
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Services, Services
DeliverHealth’s software is excellent. The speech drafts that it generates are really good. If we...
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Loyalty, Loyalty, Relationship, Relationship
The firm has some things in research and development that I would love to see come to fruition. For...
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Services, Services
DeliverHealth provides transcription services through the mobile app or telephone, and they also...
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Relationship, Relationship, Services, Services
There are some quality issues with DeliverHealth now and then, but they address issues every month....
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Relationship, Relationship
DeliverHealth does what we ask them to do, and they do a very good job. I provide feedback to...
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Relationship, Relationship
I don’t know any other firm besides DeliverHealth. We used another firm prior, but when...
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Services, Services, Services, Value, Value, Value
I would prefer to have the dictation automatically come up versus dictating to a phone line and...
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Relationship, Relationship, Relationship
I have someone from DeliverHealth I can consistently get ahold of. The longest part of the support...
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Value, Value, Value
As of this moment in time, the solution’s pricing is excellent. However, we are not paying as much...
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Relationship, Relationship, Relationship
I don’t know what strategic knowledge DeliverHealth has that I don’t. They listen to somebody...
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Services, Services, Services
My only issue with DeliverHealth’s execution is that they don’t do a lot of homework on their end....
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Relationship, Relationship, Relationship
Once DeliverHealth spun off from Nuance, I got a new person to contact who is very responsive, and I...
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Relationship, Relationship, Relationship
Our experience with DeliverHealth has been great. We get great support. We use the firm’s software...
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Relationship, Relationship, Services, Services, Services, Value, Value
DeliverHealth often has all the transcription jobs completed within 24 hours, which we don’t even...
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Services, Services, Services
There are two reports that we pull together for billing purposes from DeliverHealth. One report...
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Relationship, Relationship, Relationship, Services, Services, Services
DeliverHealth's services are valuable, and if an organization uses them to the fullest so that...
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Relationship, Relationship, Relationship
The quality of the transcriptionists varies. The firm goes through medical transcriptionists so...
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Operations, Operations, Operations
Our upgrade was rough. The firm could do better at doing their own testing for product upgrades...
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Loyalty, Services, Services, Value, Value
I would probably not buy DeliverHealth’s services again, but that has nothing to do with them. I am...
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Relationship, Relationship, Relationship, Value, Value, Value
DeliverHealth can keep up with our volumes and turnaround times consistently.
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Relationship, Services
DeliverHealth worked with us to get us what we needed in our contract.
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Relationship, Relationship, Operations, Operations
The firm has a lot of turnover with their transcriptionists, and I don't feel like the firm's QA...
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Relationship, Relationship
The firm’s turnaround times are excellent, and if there are any patient identity issues, they...
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