DeliverHealth Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
The firm consistently provides good turnaround times. They provide a good, quality product...
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Loyalty
The price point is always a consideration, but when I looked at other firms that offer transcription...
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Relationship
The new account representative that we have seems to be very good and knowledgeable. I really like...
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Relationship, Operations, Value
DeliverHealth’s turnaround time is phenomenal, and the quality of their transcription has...
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Value
I have a technical team that manages and supports eScription One. Before, we could do so many things...
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Operations, Services
We use software with our transcription services, and DeliverHealth acquired that software, and we...
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Relationship, Services
DeliverHealth’s customer service is wonderful and very spot on. They are very receptive and timely...
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Relationship, Services
For the most part, things are going very well with DeliverHealth. We have settled into a routine. We...
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Loyalty
DeliverHealth’s services are probably not part of our long-term plans because of the other...
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Operations, Services
With DeliverHealth's transcription services, I have a one-stop shop. If I reach out to them for...
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Relationship
DeliverHealth does what they do really well. Their staff does great work. We get regular reports...
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Relationship
DeliverHealth's service is a dying service that we shouldn’t keep long term. Unfortunately, we have...
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Services
DeliverHealth’s quality is really good. Their turnaround times are amazing with limited downtime....
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Relationship, Services
DeliverHealth consistently exceeds my expectations. I don't handle a lot of the day-to-day stuff. I...
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Relationship
We have used DeliverHealth for a long time, so I think it is a very strong partnership....
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Services
DeliverHealth did an upgrade, and we weren't aware that, with the upgrade, we were going to be...
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Relationship
If we get the right project manager, DeliverHealth’s execution rates high. If we don't get the right...
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Services
DeliverHealth’s product is good. They have streamlined it to pretty much be a virtual web...
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Relationship
DeliverHealth has pretty good staff members. The firm pulls people in from upper levels as needed....
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Services
It would be great if DeliverHealth could have higher-quality MTs. Our main issues with them are in...
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Relationship
We got a new operations representative. With the prior one we had, when we had an issue arise with...
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Relationship, Operations
DeliverHealth is doing great. Turnaround times are usually faster than what we have set. I don't...
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Operations, Services
DeliverHealth is performing very well in terms of operations. No problems are getting to my ears...
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Loyalty, Relationship
I feel comfortable that if I reached out to DeliverHealth’s executives or some top person, I would...
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Relationship, Services
DeliverHealth’s service is good, and that is excellent. Customer service is an important thing for...
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Operations, Value
DeliverHealth demonstrated an ambient dictation solution, but it was too slow. It was like another...
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Loyalty
DeliverHealth does many reports per month for us covering different categories, but we are...
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Loyalty, Value
I like where DeliverHealth is going. They have the eagerness to look at future strategies, and I...
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Operations
DeliverHealth doesn't exceed my expectations. They meet them. We are going to look at turnaround...
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Services
We have had issues in the past with DeliverHealth's staff members in getting responses from them. I...
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Relationship, Services
I don't see executive involvement on the DeliverHealth side, but I haven't needed to. I don't have...
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Loyalty
We are not necessarily looking at additional products or strategies with DeliverHealth because we...
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Value
Honestly, I don't think I have any recommendations for improvement for DeliverHealth. We receive...
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Relationship
We use DeliverHealth's transcription services in multiple locations, and we never have any issues....
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Relationship
The biggest impact is our account representative, who is just phenomenal. I can contact this person...
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Relationship
DeliverHealth is a great firm. We have been using DeliverHealth's transcription services for years...
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Loyalty, Services
The room for improvement is how the transcription gets back into our EMR. It interfaces just fine on...
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Relationship
I would recommend DeliverHealth and say that they are excellent in terms of service and support....
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Loyalty, Relationship
DeliverHealth is always trying to get in front of us with what is coming and what new things are...
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Relationship
We have our service team and our contact person who is responsible for our account, but it isn't...
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Value
DeliverHealth is up front with what they charge for, so they don't tack things on here and there....
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Relationship, Services
We haven't had any problems with DeliverHealth’s turnaround times. They are better than what we...
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Relationship
The people I have interacted with are very responsive. Communication and follow-up have been very...
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Services
Overall, the quality of the work has been good. Recently, our work has gone overseas whereas...
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Relationship, Services
As so many people were impacted by the CrowdStrike issue that brought down servers, we had several...
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Services
I am not disappointed with the service, but I don't know anything about DeliverHealth’s competition....
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Relationship, Services
We have a good system in place with DeliverHealth. They have worked with us to get the logistics to...
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Relationship
DeliverHealth communicates very well. They are very receptive to my communication, respond in a...
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Relationship, Operations
In general, DeliverHealth does a good job of meeting expectations. One thing that would be nice...
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Relationship
I am in contact with our DeliverHealth customer service representative, who started getting involved...
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Operations
I'm just old school, and things are done differently now. But if DeliverHealth thinks I don’t...
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Relationship
Having been an old transcriptionist, I don't love the quality of DeliverHealth’s transcriptionists,...
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Relationship, Services
DeliverHealth will tell us they have a new feature to help and then will try to get our organization...
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Relationship
We have worked with a lot of staff members from DeliverHealth, and some of them are excellent, while...
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Operations, Services
Our transcriptionists are not very happy with the software from DeliverHealth. The new platform...
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Relationship
DeliverHealth is very willing to work with us. They are very willing to work and see if we can find...
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Services, Value
With the program that we use, I am not always a hundred percent sure that what DeliverHealth...
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Relationship
I have enjoyed working with DeliverHealth. There are times when there are issues, but I know they do...
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Relationship
We haven’t had any problems with DeliverHealth. They have been exceptional as far as their customer...
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Relationship, Services
I do have some problems with inquiry sometimes on DeliverHealth where it just kicks me out. It...
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Value
I don't see the bills, but DeliverHealth charges more for certain services.
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Relationship
DeliverHealth has done a good job with their staffing. If we have a problem and put in a ticket to...
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Relationship, Value
We are tracking our turnaround time with DeliverHealth. For most healthcare organizations,...
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Services
Things are going really well with DeliverHealth. We have had very few problems, and if we have had...
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Operations
DeliverHealth exceeded our expectations most of the time. When we initially started, it was kind of...
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Relationship
The only thing we do have issues with is a billing situation. The firm has gone through several...
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Loyalty
We have been very pleased with the quality of the work from the firm. The reason we went with this...
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Relationship
The firm's service is on point. We have a few different managers who manage those outsourced...
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Relationship
DeliverHealth’s account management team is extremely good. The quality of the staff is a bit lower...
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Relationship
The thing that is a little hard with DeliverHealth is that they have a lot of turnover. Sometimes...
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Relationship
I would buy from DeliverHealth again. There were some hiccups here and there, but by and large, they...
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Value
It seems that DeliverHealth avoids charging for every little thing. Our contract was for a set...
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Loyalty
The reason we went with DeliverHealth was we still had providers that we allowed to dictate things,...
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Relationship
If something comes up and I need additional information, sometimes I will find myself having to look...
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Value
In terms of costs, DeliverHealth is probably fair against their competitors and what is out there.
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Relationship
For the most part, the firm exceeds our expectations. They are pretty stable in that I really do not...
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Relationship
The firm shows us the studies they run. They always have graphs for me to look at, and they are...
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Relationship
We just use DeliverHealth limitedly. They show us other new products and stuff that they have coming...
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Relationship
My customer service contact person keeps me beautifully spoiled. Although they have repetitively...
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Services
I like to be able to give my providers options. Some doctors aren't as technical as others. Some...
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Relationship
We have had a really good relationship with DeliverHealth. They are very supportive of us when we...
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Relationship, Value
DeliverHealth understands the urgency of some of my work types to change the turnaround times on...
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Relationship, Services
We sometimes have issues with some quality review notes from a medical transcriptionist. I talk to...
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Relationship, Services
DeliverHealth's system is the one system I don’t have to touch unless DeliverHealth pins something....
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Relationship
DeliverHealth likes to move people around on the accounts often, and that can cause consultants not...
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