DeliverHealth Transcription Services Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship, Relationship, Services, Services

DeliverHealth provides quick turnaround times on the dictations that providers are waiting for. The...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

I would like DeliverHealth to provide more analytics on the services they offer. For example, I want...

Oct 2023
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Manager

Services, Services

The services that we have with DeliverHealth are the latest, but I wouldn't say they are the...

Oct 2023
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Manager

Services, Value

DeliverHealth is very transparent in their contract and pricing. They partner with us in terms of...

Oct 2023
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Director

Relationship, Relationship, Value

DeliverHealth is doing very well, and I have no complaints. What is important to me is the...

Oct 2023
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Manager

Relationship

DeliverHealth has a really great support team, and we have a good relationship with our customer...

Oct 2023
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Manager

Relationship, Services

We would like more consistency with DeliverHealth’s transcription services. Their actual team of...

Oct 2023
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Manager

Relationship, Relationship

DeliverHealth’s tech support team is really good. They have a good turnaround time, and if I send an...

Oct 2023
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Manager

Services, Services

One challenge of the product is that if a provider is using a cell phone, they need to have...

Oct 2023
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Manager

Relationship, Relationship

Most of the time, when there is an issue, I feel like the firm needs to send an email instead of...

Oct 2023
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Manager

Relationship, Relationship, Services

When there is a system issue and the voice recognition isn't working with some of the reports, if I...

Oct 2023
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Manager

Relationship, Services, Value

DeliverHealth's services have improved over the years.

Oct 2023
||
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Manager

Value, Value

DeliverHealth charges us for using their services, and they cash in on our line count. The more...

Oct 2023
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Analyst/Coordinator

Loyalty, Loyalty, Operations, Services, Value

I'm leaning toward moving away from the firm because of products such as Dragon Medical One. Before,...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

DeliverHealth is very knowledgeable. I have no gripe with their immediate support when I put in a...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

The rub is enhancement requests. It is not out of the ordinary for a firm to be unable to deliver on...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

At one point, a person from DeliverHealth person would constantly skip our meetings. I waited to...

Sep 2023
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VP/Other Executive

Relationship, Relationship

DeliverHealth is a great company. Anytime we have an issue with the way a transcriptionist is...

Sep 2023
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Analyst/Coordinator

Services, Services

DeliverHealth's system is cloud based and doesn't work as well as the old desktop-based system we...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

If you need a dictation service, the dictation end of things is very good with DeliverHealth....

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Anything that is outside DeliverHealth's regular cookie-cutter processes is where problems start. My...

Sep 2023
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VP/Other Executive

Relationship, Relationship

The firm has always met our needs. If we have an issue their key contact person can't resolve, they...

Sep 2023
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VP/Other Executive

Relationship, Operations, Services

DelverHealth’s turnaround time is good, but there is always room for improvement. The firm could...

Sep 2023
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VP/Other Executive

Relationship, Relationship

DeliverHealth’s strategic ability is good because they are constantly contacting us and wanting us...

Sep 2023
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Director

Relationship

DeliverHealth's services are basically a backup to other services we are using; I would call the...

Sep 2023
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Director

Relationship

DeliverHealth has an extremely high-quality product. The firm does a really good job of...

Sep 2023
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Director

Relationship, Value

I'm usually pretty critical, yet I really don't have anything to tell DeliverHealth to improve....

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

I'm not sure whether I have something I like about DeliverHealth. We have had a tough transition,...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Our clinicians are dissatisfied with DeliverHealth and have so many complaints because there have...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

DeliverHealth has frequent unexpected downtime. Since they moved to the cloud, they have had more...

Sep 2023
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Director

Relationship, Relationship

It has been a pretty rough road with DeliverHealth lately. The trouble came when they upgraded their...

Sep 2023
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Analyst/Coordinator

Value, Value

DeliverHealth is trying to charge us for an application we are not using; those charges keep coming...

Sep 2023
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Director

Relationship, Relationship

One positive part of working with DeliverHealth is our representative. They are awesome and have...

Sep 2023
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Director

Value, Value

We blew our budget because DeliverHealth’s system was so bad. We spent more dollars on other things...

Sep 2023
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Director

Relationship, Relationship

DeliverHealth’s transcription services team has been really great. Their quality is really good, and...

Sep 2023
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Manager

Services, Services

DeliverHealth’s greatest weakness is probably some of their quality. We can tell when reports go...

Sep 2023
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Manager

Relationship, Relationship

Our account manager is very invested in our success, and we get extremely good responses. The firm's...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

DeliverHealth’s greatest strength is that they consistently hit turnaround times and respond to...

Sep 2023
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Director

Loyalty, Loyalty, Value, Value

Even with the issues we are having with DeliverHealth, we have gotten enough value from the firm...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Services, Services

It is frustrating when we have generic errors from DeliverHealth. The way the firm's applications...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

When we call DeliverHealth because we realize there is an issue we need them to investigate, they...

Sep 2023
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Director

Relationship, Relationship

I don't have any negative things to say about DeliverHealth. Their turnaround times and quality are...

Sep 2023
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Director

Relationship, Relationship

I have great communication with the customer executive as well as the person who oversees quality...

Sep 2023
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Director

Services, Services

DeliverHealth is web based. We can go online and look at site reviews. It is very helpful that they...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services

I like the communication aspect between a couple of the managers at DeliverHealth. One of them...

Sep 2023
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Analyst/Coordinator

Operations, Services

The dictation program that DeliverHealth recently transitioned to is a cloud-based program called...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

There is a notification piece within the dictation program, eScription One InQuiry, for when the...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Relationship

I would tell someone considering DeliverHealth that DeliverHealth is absolutely a great choice. They...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship

We have had an excellent experience with DeliverHealth. I worked with Nuance before they were...

Sep 2023
||
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Analyst/Coordinator

Value, Value

We are supposed to get credits from DeliverHealth for a lot of things that we find wrong, but I am...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

When we have large projects going on and are not assigned a good project manager from DeliverHealth,...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship, Services, Services

If I log a ticket with DeliverHealth’s customer support, it usually gets resolved and corrected...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

All of the people on the project team, including the manager, are very responsive when we have an...

Sep 2023
||
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Analyst/Coordinator

Services, Services, Services

When we went from the eScription LH system to the eScription One system, we lost a lot of control....

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

If I complain that the reports don't sound good or that are missing, DeliverHealth should be more...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship

DeliverHealth must do a really good job of promoting from within because every so often, we get a...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship

I have to email DeliverHealth constantly, and my contact person is offshore, so I don't understand...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship, Services, Services

I don't think the quality of DeliverHealth's services is that great. I'm a bit critical when reading...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship

DeliverHealth tries to set up a connection with somebody to better explain things to me if I don't...

Sep 2023
||
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

DeliverHealth seems to work well in terms of turnaround time, and certainly, no one here is...

Sep 2023
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Analyst/Coordinator

Services, Services

DeliverHealth’s biggest strength is that they had all their customer clients move to their...

Sep 2023
||
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Analyst/Coordinator

Relationship, Operations, Services, Services

When we start having people at DeliverHealth touch and review drafts and try to match them up to the...

Sep 2023
||
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Analyst/Coordinator

Services, Services

I don't know of another firm besides DeliverHealth that still does telephone dictation and has the...

Sep 2023
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Director

Relationship, Relationship, Value, Value

Overall, DeliverHealth offers great services and technology. For this particular service, the...

Sep 2023
||
(0)
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Director

Relationship, Relationship

Anytime we have reached out to the executives at DeliverHealth, they have responded immediately.

Sep 2023
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Director

Relationship, Relationship, Services, Services, Value, Value

I don't have to worry about our transcription services. I have a great team internally, and we...

Sep 2023
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Director

Operations, Operations

The transition from our old product over to DeliverHealth's services was very smooth. It was...

Sep 2023
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Director

Services, Services

When we had our old product, we got a turnaround time report on a very regular basis. And since...

Sep 2023
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Manager

Relationship, Operations

When we started having problems, we talked to other users of DeliverHealth, and everyone we talked...

Aug 2023
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Manager

Services

The DeliverHealth QA process that we were using was predelivery, so it was very difficult to do QA...

Aug 2023
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Manager

Services

The good part about prospective QA with DeliverHealth is that things are corrected before they go to...

Aug 2023
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Manager

Services

Some of the reports that my team would get from DeliverHealth would say that we got 100%, but then...

Aug 2023
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Manager

Services

The Fiesa platform is somewhat archaic, but it is clear and simple. The team can run all their own...

Aug 2023
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Manager

Relationship, Services

I think the main thing we would like to see improved with DeliverHealth is to look at the script and...

Aug 2023
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Manager

Relationship, Services

We had a report where DeliverHealth couldn't find patients' names or where things would be missing...

Aug 2023
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Manager

Relationship, Services

DeliverHealth consistently exceeds our expectations. The quality is there. DeliverHealth does what...

Aug 2023
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Manager

Relationship, Operations

I would probably not buy DeliverHealth's services again. We were on an older platform, but my...

Aug 2023
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Manager

Operations

We switched to an older, internal QA mechanism, Fiesa, from DeliverHealth because of the issues that...

Aug 2023
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Director

Relationship

I have been impressed with DeliverHealth, especially these past few months. They have had a couple...

Aug 2023
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Director

Relationship

The firm is very responsive and always open and willing to offer new ideas or suggestions that might...

Aug 2023
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Analyst/Coordinator

Value

I don’t know how much other firms charge and whether DeliverHealth is comparable, so I really don’t...

Aug 2023
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Analyst/Coordinator

Relationship

DeliverHealth would exceed my expectations if they actually found issues with the software and let...

Aug 2023
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Manager

Relationship, Operations

DeliverHealth had very little in the way of documentation. I had to create all my own documentation....

Aug 2023
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Manager

Relationship

Our account representatives with DeliverHealth have been very sweet. They are very nice and want to...

Aug 2023
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Analyst/Coordinator

Relationship

When we started with DeliverHealth, everybody was still in India, so those are the people we are...

Aug 2023
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Manager

Relationship

Our transition with DeliverHealth was not easy, but we have adapted, and things are going okay now....

Aug 2023
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Manager

Relationship, Operations

Sometimes it takes longer for DeliverHealth to resolve issues, and we have to put in a ticket, and...

Aug 2023
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Manager

Relationship

We have a point person at DeliverHealth that works with us regarding reports, and when we go...

Aug 2023
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Manager

Services

We have had issues calling and dictating and all kinds of problems with DeliverHealth, and that has...

Aug 2023
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Analyst/Coordinator

Relationship

I have an excellent person I work with at DeliverHealth who is on top of things. We couldn’t ask for...

Aug 2023
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Director

Relationship

DeliverHealth is a great bunch of people to work with. I like that there is somebody else outside of...

Aug 2023
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Analyst/Coordinator

Operations

We had to convert to eScription One when Nuance sold their transcription platform to DeliverHealth a...

Aug 2023
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Analyst/Coordinator

Loyalty

We are leaving DeliverHealth because they are sunsetting our product, and it is simply not...

Aug 2023
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Analyst/Coordinator

Relationship

In the last year, I have found our contact at DeliverHealth to be more helpful than in the past....

Aug 2023
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Analyst/Coordinator

Relationship

We were working with a subcontractor, and I don't think our contact at DeliverHealth had direct...

Aug 2023
||
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Director

Relationship

We have regular meetings with DeliverHealth. A lot of firms and vendors don't take the time to do...

Aug 2023
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Director

Services

DeliverHealth is able to produce some really nice dashboard reports, and I have asked for those...

Aug 2023
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Analyst/Coordinator

Services

Our experiences have been pretty good. We have received quality reports and quality outcomes. That...

Aug 2023
||
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Analyst/Coordinator

Services

The only thing that could use improvement is DeliverHealth’s QA on some of the documents. I do...

Aug 2023
||
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Analyst/Coordinator

Relationship

DeliverHealth is fairly accessible when we need them for any problems. The firm is very quick to try...

Aug 2023
||
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Director

Relationship, Relationship, Services, Services

The firm meets our expectations but doesn't exceed them. There are some communication issues. For...

Aug 2023
||
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Director

Loyalty, Loyalty, Relationship, Relationship

The firm is interested in continuing their partnership with us. They have taken measures to keep us...

Aug 2023
||
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Director

Relationship, Relationship, Services, Services

DeliverHealth is not coming forward with new solutions. The impression I get from them is they have...

Aug 2023
||
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Director

Relationship, Relationship

Overall, we are satisfied with the turnaround time that DeliverHealth provides and the quality of...

Aug 2023
||
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Director

Operations, Operations, Services, Services

DeliverHealth is overseas, and that is not a big issue, except some transcriptionists have better...

Aug 2023
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Director

Relationship, Relationship

DeliverHealth has great customer service. They don't gouge us. They listen to what we have to say,...

Aug 2023
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Director

Relationship, Relationship

The firm’s people that we interact with don't have control over everything, but they always follow...

Aug 2023
||
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Director

Relationship, Relationship

We have regular meetings with a manager from DeliverHealth, and they give us turnaround statistics,...

Aug 2023
||
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Director

Relationship, Relationship

DeliverHealth does transcription for us, and they have very good quality and very good turnaround...

Aug 2023
||
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Director

Relationship, Relationship

I deal with firms all the time, but not all firms are supportive and willing to admit when they are...

Aug 2023
||
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Director

Relationship, Relationship

At one point, we were having issues with our EMR vendor. The situation became difficult for...

Aug 2023
||
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Director

Relationship, Relationship, Services, Services

The firm is always looking for ways to further automate their processes, and they use medical...

Aug 2023
||
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Director

Relationship, Relationship

DeliverHealth has been struggling to resolve something for us for a few years now, and I'm losing...

Aug 2023
||
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Director

Relationship, Relationship

DeliverHealth is pretty responsive for the most part, and they are very accommodating in trying to...

Aug 2023
||
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VP/Other Executive

Relationship, Relationship, Services, Services

DeliverHealth has been a good partner for us. I don’t have any issues with the firm. I actually have...

Aug 2023
||
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Manager

Relationship, Relationship, Services, Services

The thing that really stands out about DeliverHealth is that we need quarterly information from them...

Aug 2023
||
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Manager

Relationship, Relationship, Operations, Operations

The firm’s people are good communicators and care about our satisfaction. We had quite a difficult...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship

The team I interact with from the firm is very interactive. They have a special email address. They...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship

Whenever we don't get complaints from providers, we know that the firm is doing something right. If...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship

I am extremely satisfied with the quality of the staff and consultants from DeliverHealth because I...

Aug 2023
||
(0)
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Manager

Value, Value

DeliverHealth charges if a doctor marks a dictation as needing to be done stat, and I don’t...

Jul 2023
||
(0)
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Manager

Services, Services

DeliverHealth’s software is excellent. The speech drafts that it generates are really good. If we...

Jul 2023
||
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Manager

Loyalty, Loyalty, Relationship, Relationship

The firm has some things in research and development that I would love to see come to fruition. For...

Jul 2023
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(0)
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Analyst/Coordinator

Services, Services

DeliverHealth provides transcription services through the mobile app or telephone, and they also...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

There are some quality issues with DeliverHealth now and then, but they address issues every month....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

DeliverHealth does what we ask them to do, and they do a very good job. I provide feedback to...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

I don’t know any other firm besides DeliverHealth. We used another firm prior, but when...

Jul 2023
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(0)
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Director

Services, Services, Services, Value, Value, Value

I would prefer to have the dictation automatically come up versus dictating to a phone line and...

Jun 2023
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Director

Relationship, Relationship, Relationship

I have someone from DeliverHealth I can consistently get ahold of. The longest part of the support...

Jun 2023
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(0)
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Director

Value, Value, Value

As of this moment in time, the solution’s pricing is excellent. However, we are not paying as much...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

I don’t know what strategic knowledge DeliverHealth has that I don’t. They listen to somebody...

Jun 2023
||
(0)
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Director

Services, Services, Services

My only issue with DeliverHealth’s execution is that they don’t do a lot of homework on their end....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Once DeliverHealth spun off from Nuance, I got a new person to contact who is very responsive, and I...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

Our experience with DeliverHealth has been great. We get great support. We use the firm’s software...

May 2023
||
(0)
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Director

Relationship, Relationship, Services, Services, Services, Value, Value

DeliverHealth often has all the transcription jobs completed within 24 hours, which we don’t even...

May 2023
||
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Director

Services, Services, Services

There are two reports that we pull together for billing purposes from DeliverHealth. One report...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Services, Services, Services

DeliverHealth's services are valuable, and if an organization uses them to the fullest so that...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

The quality of the transcriptionists varies. The firm goes through medical transcriptionists so...

May 2023
||
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Analyst/Coordinator

Operations, Operations, Operations

Our upgrade was rough. The firm could do better at doing their own testing for product upgrades...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Services, Services, Value, Value

I would probably not buy DeliverHealth’s services again, but that has nothing to do with them. I am...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship, Value, Value, Value

DeliverHealth can keep up with our volumes and turnaround times consistently.

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Services

DeliverHealth worked with us to get us what we needed in our contract.

May 2023
||
(0)
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Director

Relationship, Relationship, Operations, Operations

The firm has a lot of turnover with their transcriptionists, and I don't feel like the firm's QA...

May 2023
||
(0)
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Director

Relationship, Relationship

The firm’s turnaround times are excellent, and if there are any patient identity issues, they...

May 2023
||
(0)
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Analyst/Coordinator

Services

I did not choose DeliverHealth's dictation services. An administrator who no longer works here did....

Apr 2023
||
(0)
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Relationship

Having a good customer service representative is absolutely crucial, and my customer service...

Apr 2023
||
(0)
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Value

DeliverHealth's services are expensive, but they are expensive for a reason. The firm is fair with...

Apr 2023
||
(0)
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Relationship

DeliverHealth is a very solid transcription company. They do exactly what we need. The turnaround...

Apr 2023
||
(0)
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Manager

Relationship

DeliverHealth bought out a portion of Nuance, and we have continued with the firm's transcription...

Mar 2023
||
(0)
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Manager

Relationship, Services

If we ever have any system downtime, DeliverHealth is really on top of that. If we have any...

Mar 2023
||
(0)
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Manager

Services

DeliverHealth has new product lines. For instance, we didn't have the ability to review...

Mar 2023
||
(0)
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Manager

Relationship

DeliverHealth is a good partner. We had another department in our organization take up their services....

Mar 2023
||
(0)
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Manager

Relationship, Services

DeliverHealth has some offshore transcriptionists, so sometimes there is a language barrier when it...

Mar 2023
||
(0)
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Director

Loyalty

DeliverHealth is very forward thinking. In a world where dictation is going away, they are looking...

Jan 2023
||
(0)
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Director

Services

An opportunity we see for DeliverHealth is to take the software and make it so it can be used in...

Jan 2023
||
(0)
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Director

Relationship

DeliverHealth consistently meets the account needs set by our health system. The firm's turnaround...

Jan 2023
||
(0)
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Director

Relationship

DeliverHealth has seen some turnover, just like a lot of people in the industry have. We have been...

Jan 2023
||
(0)
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