DeliverHealth Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations
Our older providers who grew up on transcription love DeliverHealth. Many of the providers who have...
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Value
We used to pay DeliverHealth by the line transcribed. Their business model will convert to a flat...
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Relationship
The firm consistently provides good turnaround times. They provide a good, quality product...
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Loyalty
The price point is always a consideration, but when I looked at other firms that offer transcription...
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Relationship
The new account representative that we have seems to be very good and knowledgeable. I really like...
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Relationship, Operations, Value
DeliverHealth’s turnaround time is phenomenal, and the quality of their transcription has...
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Value
I have a technical team that manages and supports eScription One. Before, we could do so many things...
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Operations, Services
We use software with our transcription services, and DeliverHealth acquired that software, and we...
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Relationship, Services
DeliverHealth’s customer service is wonderful and very spot on. They are very receptive and timely...
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Relationship, Services
For the most part, things are going very well with DeliverHealth. We have settled into a routine. We...
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Loyalty
DeliverHealth’s services are probably not part of our long-term plans because of the other...
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Operations, Services
With DeliverHealth's transcription services, I have a one-stop shop. If I reach out to them for...
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Relationship
DeliverHealth does what they do really well. Their staff does great work. We get regular reports...
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Relationship
DeliverHealth's service is a dying service that we shouldn’t keep long term. Unfortunately, we have...
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Services
DeliverHealth’s quality is really good. Their turnaround times are amazing with limited downtime....
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Relationship, Services
DeliverHealth consistently exceeds my expectations. I don't handle a lot of the day-to-day stuff. I...
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Relationship
We have used DeliverHealth for a long time, so I think it is a very strong partnership....
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Services
DeliverHealth did an upgrade, and we weren't aware that, with the upgrade, we were going to be...
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Relationship
If we get the right project manager, DeliverHealth’s execution rates high. If we don't get the right...
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Services
DeliverHealth’s product is good. They have streamlined it to pretty much be a virtual web...
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Relationship
DeliverHealth has pretty good staff members. The firm pulls people in from upper levels as needed....
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Services
It would be great if DeliverHealth could have higher-quality MTs. Our main issues with them are in...
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Relationship
We got a new operations representative. With the prior one we had, when we had an issue arise with...
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Relationship, Operations
DeliverHealth is doing great. Turnaround times are usually faster than what we have set. I don't...
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Operations, Services
DeliverHealth is performing very well in terms of operations. No problems are getting to my ears...
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Loyalty, Relationship
I feel comfortable that if I reached out to DeliverHealth’s executives or some top person, I would...
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Relationship, Services
DeliverHealth’s service is good, and that is excellent. Customer service is an important thing for...
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Operations, Value
DeliverHealth demonstrated an ambient dictation solution, but it was too slow. It was like another...
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Loyalty
DeliverHealth does many reports per month for us covering different categories, but we are...
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Loyalty, Value
I like where DeliverHealth is going. They have the eagerness to look at future strategies, and I...
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Operations
DeliverHealth doesn't exceed my expectations. They meet them. We are going to look at turnaround...
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Services
We have had issues in the past with DeliverHealth's staff members in getting responses from them. I...
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Relationship, Services
I don't see executive involvement on the DeliverHealth side, but I haven't needed to. I don't have...
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Loyalty
We are not necessarily looking at additional products or strategies with DeliverHealth because we...
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Value
Honestly, I don't think I have any recommendations for improvement for DeliverHealth. We receive...
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Relationship
We use DeliverHealth's transcription services in multiple locations, and we never have any issues....
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