DocASAP Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 9:04:11 AM and Model.EvProductId = 212847

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User Commentary

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VP/Other Executive

Functionality and Upgrades

We were able to get DocASAP's system going, and we are seeing some good success with it. Before...

Jun 2020
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Director

Functionality and Upgrades

We were having issues with call volume, and we wanted a way to be able to meet the needs of our...

Jun 2020
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Director

Relationship

DocASAP was really good about giving us ideas and ways to help grow our business, so that was...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The feedback that we have gotten about the online scheduling for both DocASAP's system and our...

Apr 2020
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VP/Other Executive

Other Observations & Comments

I think of DocASAP's system as our version of Expedia, and I think of our patient portal as our...

Apr 2020
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Director

Other Observations & Comments

The system is very configurable. That is good and bad. We can do whatever we want with the system,...

Apr 2020
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Director

Other Observations & Comments

DocASAP often unfairly gets a bad rap for technology and integration challenges that really aren’t...

Apr 2020
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Director

Other Observations & Comments

There are certain solutions that are part of our future plans, but we are not married to DocASAP. We...

Apr 2020
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Director

Functionality and Upgrades

The DocASAP platform has an intelligent UI that has been working well for patient scheduling. If a...

Apr 2020
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Director

Service and Support

DocASAP is trying to develop relationships with insurance companies and embed scheduling links...

Apr 2020
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Director

Service and Support

DocASAP doesn’t keep their promises. We once had a request of DocASAP to do some integration of...

Apr 2020
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Director

Service and Support

There really isn’t phone support with DocASAP. They steer away from phone support as much as...

Apr 2020
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Director

Relationship

In the very beginning, we were so frustrated with DocASAP, but we worked through the problems. I am...

Mar 2020
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Director

Future Outlook

We use the tool to allow our patients to directly schedule appointments through the internet. The...

Mar 2020
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Director

Implementation and Training

It took us a while to install the tool. We pushed back on some things that DocASAP wanted to do or...

Mar 2020
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CIO

Future Outlook

We have recently selected a replacement product for DocASAP's system. There have been multiple...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

The tool definitely has a very robust platform in terms of accommodating lots of different...

Oct 2019
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VP/Other Executive

Service and Support

The vendor does well in terms of service and engagement. When we have issues, the people help us....

Oct 2019
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VP/Other Executive

Functionality and Upgrades

The online-scheduling process has gone quite well for us, and we have expanded a lot since we have...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Overall, we have been very satisfied with DocASAP, and we have continued to grow and enhance our...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

The system is one of our largest tools. We wanted to leverage something that provided a little bit...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

DocASAP is our digital front door. We use it for both new and established patients. We did a soft...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We track the no-show rate with the tool. Our no-show rate is significantly lower with patient...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We used the tool to look at what percentage of our patients was scheduling during nontraditional...

Oct 2019
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VP/Other Executive

Relationship

So far, DocASAP has kept their promises, and they are very good to work with in terms of setting...

Sep 2019
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VP/Other Executive

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by DocASAP. I think that they are very transparent about the cost from...

Sep 2019
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VP/Other Executive

Implementation and Training

During the implementation, DocASAP had regularly scheduled calls with us. These calls started on a...

Sep 2019
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VP/Other Executive

Implementation and Training

The training for DocASAP's system was mostly online. A lot of the training was working with test...

Sep 2019
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VP/Other Executive

Service and Support

We have had some issues with a disconnect between our system and DocASAP's system. I think that this...

Sep 2019
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VP/Other Executive

Interfacing and Integration

DocASAP has to integrate with a lot of EMR systems. Some are better than others, but workarounds are...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

The ease of use with DocASAP's system differs for our older and younger patients. Obviously, our...

Sep 2019
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VP/Other Executive

Relationship

We are handed DocASAP representatives. We have very limited interaction with the executives. We deal...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

DocASAP has really improved our ability to schedule people after hours or on weekends when we don't...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

There are still more capabilities in DocASAP's system that we haven't used yet. In other words, we...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

I would recommend DocASAP's system to peers. We have several clinics in our system. One clinic...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

DocASAP provides a mobile kiosk that allows for mobile check-in. Patients don't even need to go to...

Sep 2019
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VP/Other Executive

Future Outlook

If my satisfaction with DocASAP's system ever went down in the future, it wouldn't go down that...

Sep 2019
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Manager

Functionality and Upgrades

DocASAP's system is part of our long-term plans, and I believe that I would buy it again if given...

Sep 2019
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Manager

Functionality and Upgrades

Implementing manual programs can take a while, so I would like to see DocASAP make that process more...

Sep 2019
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Manager

Other Observations & Comments

DocASAP 's system works very well for the patients. The patients are able to get on the website,...

Sep 2019
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Director

Other Observations & Comments

DocASAP's software works more or less as advertised.

Sep 2019
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Director

Technology

DocASAP talked about introducing a referral platform that would work with the scheduling. That would...

Sep 2019
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Director

Lessons Learned

Unless a practice is somehow able to fix the issues we have had with patients being dishonest, I...

Sep 2019
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Director

Other Observations & Comments

I would tell the DocASAP executives that everything comes back to the patients. We can build all the...

Sep 2019
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Director

Other Observations & Comments

We had hoped that the solution would relieve burdens for the front desk people, but it has created...

Sep 2019
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Director

Other Observations & Comments

DocASAP tries to keep their promises most of the time, but they are shifting.

Sep 2019
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Director

Implementation and Training

DocASAP has a very poor training program. During one training session, they removed a support person...

Sep 2019
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Director

Functionality and Upgrades

The people within our organization who don't manage the day-to-day maintenance of the DocASAP...

Sep 2019
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Director

Relationship

DocASAP's executives are involved in some ways, but they can be over-involved. The senior leadership...

Sep 2019
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Director

Relationship

DocASAP doesn't have separate product and development areas; those areas are tied together. That...

Sep 2019
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Director

Relationship

DocASAP continues to strive to be a good partner. They try to make improvements in the areas that we...

Sep 2019
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Director

Relationship

We have matured a lot since we initially engaged with DocASAP, but I don’t know whether they have...

Sep 2019
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Director

Relationship

DocASAP definitely does not provide a clear road map. We have to beg them for a road map, and once...

Sep 2019
 Helpful

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Director

Technology

DocASAP's system is a real-time online appointment scheduler. We use the system in the majority of...

Sep 2019
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Director

Relationship

We use the system's reminders, and some of our organizations opt to get reminders that are not even...

Sep 2019
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Director

Other Observations & Comments

DocASAP could be part of our long-term plans if they were willing to work with us to get where they...

Sep 2019
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Director

Technology

One of our concerns is with access to the data in the system. We find the product to be very lacking...

Sep 2019
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Director

Other Observations & Comments

For online scheduling, we didn't look at any vendors other than DocASAP. One of our groups has been...

Sep 2019
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Director

Sales and Contracting

DocASAP is a really great organization to work with. Every organization has its own portal for...

Sep 2019
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Director

Other Observations & Comments

One of our biggest challenges with DocASAP isn't associated with them, but it is more of an internal...

Sep 2019
 Helpful

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Director

Other Observations & Comments

The go-live for the product in our primary care clinic was very straightforward. Our specialty group...

Sep 2019
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Director

Other Observations & Comments

Our struggle during the implementation of the DocASAP product was familiarity with the portal. There...

Sep 2019
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Director

Service and Support

DocASAP provides good support and customer service. We have had some issues with getting patients to...

Sep 2019
 Helpful

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VP/Other Executive

Relationship

The plan is to keep DocASAP's system for now, but there is also research and discussion happening...

Aug 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

I am somewhat likely to recommend the system, though I cannot look the other way with that major...

Aug 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Overall, DocASAP's system is doing okay. We had a major mishap with the system recently that...

Aug 2019
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COO

Service and Support

DocASAP is very thoughtful in responding to us. They are very thoughtful about brainstorming with us...

Jun 2019
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COO

Other Observations & Comments

Where DocASAP struggles is in the way that they have to play with our primary EHR vendor. DocASAP...

Jun 2019
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COO

Relationship

We worked with DocASAP extensively at the beginning and have worked with them very closely ever...

Jun 2019
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COO

Relationship

What I like about DocASAP is that they are very up front with us when they struggle with something...

Jun 2019
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COO

Relationship

Our implementation of DocASAP's system was excellent, and I don’t say that lightly. We work with a...

Jun 2019
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COO

Implementation and Training

Our initial training from DocASAP was pretty extensive, but the ongoing training isn’t quite as...

Jun 2019
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COO

ROI / Cost (care and feeding)

DocASAP came to us with a very strong solution and explained how the fee structure works. We have...

Jun 2019
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COO

Relationship

We are pushing really hard on DocASAP, and they have responded really well. If I were them, I would...

Jun 2019
 Helpful

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COO

Sales and Contracting

DocASAP doesn’t nickel-and-dime us. There are à la carte features that we can choose from if we want...

Jun 2019
 Helpful

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COO

Relationship

I feel very good about DocASAP, their application, and the business evolution work that they have...

Jun 2019
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COO

Functionality and Upgrades

We get good reviews about DocASAP's system from our patients. Our patients like how easy and...

Jun 2019
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COO

Relationship

We have had a lot of back and forth with DocASAP through a recent RFP process. We are trying to get...

Jun 2019
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VP/Other Executive

ROI / Cost (care and feeding)

DocASAP's system ended up being a very good thing for our organization. The system really helped us...

May 2019
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VP/Other Executive

Relationship

We have found that DocASAP is a pretty good vendor to work with. They have been responsive when we...

May 2019
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VP/Other Executive

Implementation and Training

The implementation of upgrades and changes with DocASAP has been very collaborative and very easy....

May 2019
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VP/Other Executive

Sales and Contracting

DocASAP has been good with price, and we are basically on a subscription service with them. There...

May 2019
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VP/Other Executive

Other Observations & Comments

We like the idea of patients doing more and more without involving other people to schedule and do a...

May 2019
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VP/Other Executive

Implementation and Training

The integration has gotten better over time since it wasn’t really ideal at first. Right now, we...

May 2019
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VP/Other Executive

Lessons Learned

The feedback I have gotten from patients who use the DocASAP system has been very positive, so their...

May 2019
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Director

Functionality and Upgrades

The issue that we are still having is that the product wasn't set up with standardized appointment...

May 2019
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Director

Relationship

We love DocASAP's widget that we can put on our webpages. We didn't see a lot of that from other...

May 2019
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