Fusion CAC Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Operations, Product

Dolbey has set up Fusion CAC so that the system is pretty intuitive. We could open it and figure out...

Jun 2024
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Director

Product

The only issue with the integration is some back-and-forth with our EHR, and I think the issue is...

Jun 2024
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Director

Relationship, Operations

We have regular calls with Dolbey. We had been going over things, and we hit a snag with our...

Jun 2024
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Director

Relationship

Dolbey accepts feedback from us whenever we discover something we need. If something is coming out...

Jun 2024
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Manager

Relationship

Dolbey’s biggest strength is that they are in touch with the end user and are open to feedback and...

Jun 2024
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Manager

Loyalty

For improvements to the product in the future, the vendor could look at working toward a transition...

Jun 2024
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Analyst/Coordinator

Operations

Based on when we first implemented Fusion CAC and other implementation examples we have seen, Dolbey...

Apr 2024
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Analyst/Coordinator

Product

Dolbey’s weaknesses are probably weaknesses that anyone would see with CAC programs, and that is...

Apr 2024
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Manager

Culture, Product

Vendors in general try to sell their products and promote them to do great things, and Dolbey does...

Mar 2024
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Manager

Product

The AI for coding suggestions isn't ever going to be 100% perfect, but Fusion CAC does a fairly good...

Mar 2024
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Manager

Relationship

In the beginning, our communication with Dolbey was a lot more frequent, and we got quicker answers...

Mar 2024
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Manager

Operations

Dolbey offers training to make sure that we are utilizing everything in Fusion CAC as intended.

Mar 2024
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Director

Product

The product's integration could be better because we predominantly use the APR-DRG. I need...

Mar 2024
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Director

Product

We have certain cases that stay in-house for a long time. The solution doesn't handle certain...

Mar 2024
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Director

Relationship, Operations

If someone were looking to purchase another system, I would recommend that they look at Fusion CAC....

Mar 2024
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Director

Culture, Product

Across the industry, when vendors talk about their CAC systems, they aren't very clear. I think that...

Mar 2024
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Director

Loyalty

We are implementing a new EHR. We decided to move away from Dolbey. That wasn't just because of the...

Mar 2024
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Director

Relationship

We have a close relationship with Dolbey, and anytime we make a suggestion to them, they are very...

Mar 2024
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Director

Product

Fusion CAC is adaptive to documentation discrepancies, and one of the strengths of the solution is...

Mar 2024
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VP/Other Executive

Value

The significant advantage of Fusion CAC is that the pricing is very low. Dolbey is doing adequately,...

Mar 2024
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VP/Other Executive

Relationship

Dolbey does not have great dashboards or analytics. We do not see the code confidence or clinical...

Mar 2024
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VP/Other Executive

Product

Compared to other products we have looked at, Fusion CAC is antiquated. It is not robust. We can see...

Mar 2024
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VP/Other Executive

Relationship

When we hold Dolbey’s feet to the fire, they keep their promises. If we have a problem, they work...

Mar 2024
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VP/Other Executive

Relationship

Using Fusion CAC, we expect to see more accuracy in code selection. I don't think we can speak to...

Mar 2024
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VP/Other Executive

Culture, Product

I'm not 100% sold on the reporting that Dolbey has. I think it is a big weakness. I cannot...

Mar 2024
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Manager

Product, Value

We find very minimal accuracy or quality issues with Fusion CAC. Very few things have to be...

Feb 2024
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Manager

Relationship, Product

Dolbey is a rock star when it comes to integration. If I were talking to a friend about Fusion CAC,...

Feb 2024
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Manager

Product

Fusion CAC gives us multiple variations of the same code. For example, it will give us an...

Feb 2024
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Manager

Product, Value

We have really struggled with productivity in the application. Our inpatient coders have been on the...

Feb 2024
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Manager

Operations

Our initial implementation of the system was fine, but we haven't had the best experience with our...

Feb 2024
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Manager

Operations

I would like Dolbey to actually meet with us, set up a meeting, and go through their application to...

Feb 2024
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Manager

Product

We want certain triggers in the system that will trigger our PSIs. We have been able to make a lot...

Feb 2024
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Manager

Loyalty

Organizations that are interested in the system should make sure that it is compatible with an...

Feb 2024
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VP/Other Executive

Operations

Dolbey's implementations go very smoothly. When we need training, the vendor is there for us. The...

Jan 2024
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VP/Other Executive

Operations, Value

With the product, we were able to save costs in terms of productivity. Our coder productivity...

Jan 2024
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VP/Other Executive

Relationship

If the vendor could improve something, maybe they could be a little faster on the technology side....

Jan 2024
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Director

Relationship, Value

The vendor's communication is great. They attend to our issues right away and resolve them right...

Jan 2024
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Director

Relationship

The only problem we have right now is that we are working with an old version of Dolbey's system....

Jan 2024
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Director

Product, Value

We started with the older version of Dolbey's product several years ago and updated it when we...

Jan 2024
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Director

Relationship

Dolbey’s support team is a responsive team. They will email us when it is time to do an upgrade...

Jan 2024
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Manager

Loyalty

One thing on our wish list is definitely coding for professional fees for the physicians in Fusion...

Jan 2024
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Manager

Product

The Dolbey product's integration could be better, but some of that could be because of our EMR.

Jan 2024
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Manager

Relationship, Operations, Product

I would highly recommend the product to someone who wants to be able to have support but also kind...

Jan 2024
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Director

Product

I would buy Fusion CAC again. It works really well. Dolbey performs very well at providing codes...

Dec 2023
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Director

Product

Based on interface limitations, we cannot use Dolbey’s query module as designed, so we have some...

Dec 2023
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Director

Relationship

Dolbey’s support has been good so far. I think the vendor is very good at proactive service....

Dec 2023
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Director

Product

The coders are all hitting or exceeding their goals. There was a bit of a learning curve, but it has...

Dec 2023
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Manager

Relationship

The vendor has been great. They have been very helpful with any special things we have needed, and...

Dec 2023
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Manager

Product

I absolutely love the pop-up window the product has with the Medicare Code Editor, the Outpatient...

Dec 2023
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Analyst/Coordinator

Operations

Dolbey recently started the Dolbey community. That helps with training for users. If we want...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We haven’t had any issues with Dolbey. Dolbey is really good at ensuring that their cardiology...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Fusion CAC has room for improvement, especially when it comes to its reports and dashboards. The...

Dec 2023
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Analyst/Coordinator

Relationship

Our contacts at Dolbey work with us, and they have spoiled us for all other vendors. With other...

Dec 2023
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Manager

Operations

The initial training that we received during our implementation was fine. The vendor was very...

Dec 2023
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Manager

Relationship

Dolbey's strength is their willingness to take ideas and suggestions from their sites and find ways...

Dec 2023
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Manager

Product

The biggest downside to the system is that it has standard reports that aren't very extensive. With...

Dec 2023
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Manager

Value

One thing that I really like about Dolbey is that they don't nickel-and-dime us for every little thing....

Dec 2023
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Director

Value

We did not interface enough of our EMR into Fusion CAC, so the solution really isn’t giving us the...

Nov 2023
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Director

Relationship

If someone just needs a CAC system and can work with a more simplistic platform, then Fusion CAC...

Nov 2023
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Director

Loyalty

Fusion CAC doesn't have everything I need, so we are moving to a different product. We want an...

Nov 2023
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Director

Value

Fusion CAC has been successful based on what we expected. We like having the CDI and the coder on...

Nov 2023
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Director

Relationship, Operations

Dolbey is a great vendor. Their customer service is spot on. When we let them know that we need...

Nov 2023
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Director

Operations, Product

I would rate Fusion CAC's coding suggestion accuracy and quality pretty high since we did our tuning...

Nov 2023
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Director

Value

I want to see more impact from Fusion CAC on our coders’ productivity. Their productivity has...

Nov 2023
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Director

Value

Dolbey has been fair in charging. I should have incurred additional costs for something, but they...

Nov 2023
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Director

Operations, Product

We had some issues with Dolbey’s implementation of an upgrade. We had some downtime. That happened...

Nov 2023
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Director

Relationship, Product

I am not sure what Dolbey has in the hopper for the outpatient piece. Things seem a little sketchy....

Nov 2023
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Director

Loyalty

I am glad I went with Fusion CAC. I spent a lot of time waxing and waning over what software I was...

Nov 2023
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Manager

Relationship

Dolbey has great support and representatives who know how to work the system to meet our needs. They...

Oct 2023
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Manager

Relationship

As Dolbey grows, it gets harder for them to ensure their old clients are getting everything they need....

Oct 2023
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Manager

Operations

Fusion CAC's implementation was done very well. We had a seamless go-live, and I have been very...

Oct 2023
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Manager

Operations

We could have received better, more extensive training from the vendor.

Oct 2023
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Manager

Culture, Product

The vendor promoted that the product would be able to automatically code certain things. It can do...

Oct 2023
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Manager

Relationship

The system has the potential to be a great product. The vendor's staff members are very easy to work...

Oct 2023
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Analyst/Coordinator

Operations

I’m hoping that some of the implementation suggestions that we have given the vendor will be taken,...

Oct 2023
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Analyst/Coordinator

Product

There are always some codes that are not accurate, and there are algorithms that need to be tweaked,...

Oct 2023
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Analyst/Coordinator

Product

The vendor could cut back on a lot of noise. If I'm looking at a H&P or another type of document,...

Oct 2023
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Analyst/Coordinator

Product

Currently, I can take two progress notes and compare them to show the difference between the two....

Oct 2023
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VP/Other Executive

Relationship

Dolbey has been good to us, but strategically, they aren't really getting into the autonomous game;...

Sep 2023
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VP/Other Executive

Operations, Product

We have worked through a number of issues concerning upgrades in Fusion CAC, but we still have some...

Sep 2023
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VP/Other Executive

Relationship

Dolbey’s support is adequate and relatively timely, and I get an email every week about all our open...

Sep 2023
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VP/Other Executive

Product

We are struggling with Fusion CAC. Other than the base suggestion of codes, the solution doesn't...

Sep 2023
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VP/Other Executive

Loyalty, Product

Fusion CAC only does hospital billing, so it doesn't really apply codes very well across the...

Sep 2023
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VP/Other Executive

Operations

Dolbey doesn’t do a ton of training. They have subject matter experts who do webinars, but the issue...

Sep 2023
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VP/Other Executive

Value

In order to get an improved experience with a different product than Fusion CAC, I would have to...

Sep 2023
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VP/Other Executive

Product

I’m not happy with some technical details in Fusion CAC, like how the solution launches or the way...

Sep 2023
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VP/Other Executive

Product, Value

Our experience with the system is decent because it suggests a good percentage of the codes to the...

Sep 2023
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Manager

Product

The product doesn't really have a dashboard that is a one-stop shop. We would like there to be a...

Aug 2023
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Manager

Loyalty

Fusion CAC is not part of our long-term plans, and that is too bad because it is much easier than...

Jul 2023
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Manager

Relationship

I would tell a peer that Dolbey’s support team is excellent. They notify us quickly if an error...

Jul 2023
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Manager

Relationship, Operations

Dolbey always helped with integrations. When our goal was to integrate with our EMR product, they...

Jul 2023
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Manager

Operations, Product

The product is very simple to learn. In comparison to another product that is very complex, Fusion...

Jul 2023
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Manager

Value

Fusion CAC’s code suggestions have helped coders increase their productivity numbers by bringing...

Jul 2023
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Manager

Relationship

We work very closely with Dolbey, so when they update the CAC with any new codes, the updates go...

Jul 2023
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Manager

Relationship, Value

It is beneficial if the HIM and IT departments collaborate to work on a CAC solution. That is...

Jul 2023
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Director

Relationship

Dolbey is very good at letting us know if something has occurred that doesn't look right. They are...

Jul 2023
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Director

Operations

The vendor's implementation team is very knowledgeable and helpful. That team has been fantastic....

Jul 2023
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Director

Relationship

Dolbey really listens to their clients. They also provide upgrades and new functionalities based on...

Jul 2023
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Director

Product

Fusion CAC is great. It finds everything. It identifies every single word and has a code associated...

Jun 2023
||
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Director

Relationship

Dolbey's system performs well. Dolbey has been very timely about getting new codes in and updating...

Jun 2023
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