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Fusion CAC Comments
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User Commentary
Director
One of the issues that we have here is that when there is an ongoing issue, Dolbey doesn't have the...
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Director
The support for the system is very good. We have had no issues, and Dolbey is very attentive. When...
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Director
We had the initial meeting with management about implementing Fusion CAC, and then the pandemic hit...
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Director
Dolbey moves forwards on our suggestions. One of the reasons that Dolbey came out with another...
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Director
Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works...
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Director
Dolbey takes their client's feedback and tries to integrate it into their system. They are pretty...
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VP/Other Executive
During our implementation process, Dolbey sat back a little more than I would have liked. It was...
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VP/Other Executive
When I have needed executive involvement from Dolbey, their executives have been good. When I need...
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VP/Other Executive
Fusion CAC has made a huge difference in our coder's productivity. Our operations team doesn't have...
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VP/Other Executive
Dolbey could improve the hardware requirements for their architecture. We were engaging with them to...
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Manager
Dolbey meets with us regularly and listens to our issues. If something comes up that they hadn't...
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Manager
Our staff members love Fusion CAC. The new version of the system is more user friendly, easier on...
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Director
I have very strong, positive feelings about Dolbey in the CAC space. The vendor is wonderful to work...
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Director
When we brought suggestions for improvement to the vendor's attention, their reaction was very...
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Manager
Fusion CAC is pretty good. Outside of the pricing, I thought that what Dolbey charged for that...
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Manager
The previous version of Fusion CAC that we had in place was mature. There are some things that the...
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Manager
We love Fusion CAC. The ROI is great, and it saves us a lot of time. Before, when we had paper...
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Manager
Fusion CAC performs the same across all service lines in terms of the ER, outpatient, and inpatient...
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Manager
We have been with Dolbey for quite a while now. Whenever we have meetings or questions, they are...
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Manager
We upgraded Fusion CAC to a different version. In our previous version, whenever the staff members...
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Analyst/Coordinator
We have been very happy with the product ever since we went live with it. There have been a few...
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Analyst/Coordinator
I can submit work tickets to Dolbey myself, and the vendor usually responds the same day, as long as...
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Analyst/Coordinator
Dolbey is great at delivering new technology. I saw the demo for the next upgrade, and there are...
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VP/Other Executive
The product works very well. Overall, I am happy with Dolbey. The coders are happy. The coding...
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VP/Other Executive
We are struggling mightily with the reporting, and in the upgrades, those features have been tangled...
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VP/Other Executive
We have seen a slight equity bump from using the product. The bump wasn't as high as I had hoped it...
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Director
Dolbey has exceeded their promises with Fusion CAC. They exceeded what we thought we were getting.
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Director
We have had a return on investment with Fusion CAC. Dolbey avoids charging for every little thing...
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Director
The implementation services from Dolbey are perfect. The people actually came on-site and observed...
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Director
I would give Fusion CAC a high score for supporting our organization's integration or...
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Director
Dolbey’s service is proactive with Fusion CAC. I recently needed to call a service person from...
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Director
Dolbey has actually brought their executives to our facility to do demos before. Once, they brought...
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Director
We have a problem where we have some documents that don't have coding. Other than that, everything...
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Director
Fusion CAC is very user-friendly software. It is very easy to access. If we have issues with...
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Analyst/Coordinator
The workflow is very cut and dry. Fusion CAC is very easy to work with. Initially, we didn't have a...
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Analyst/Coordinator
Dolbey blew the socks off of the competition as far as the demo and their ability to answer...
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Analyst/Coordinator
The vendor's tuning team is very good. We work with the vendor, and the coders send me things. The...
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Manager
Dolbey does a great job with upgrades. They initially trained us when we were going live. When we...
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Manager
Dolbey is really good about following up. We have been happy with them. When we have an enhancement...
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Nurse
The vendor uses a platform in which both teams are able to log issues. It gives us a project...
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Nurse
An area for opportunity is when we have certain upgrades and the vendor passes out the release...
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Manager
Coding productivity with Fusion CAC has been very good. We were able to significantly reduce the...
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Manager
We have definitely noticed the product's effect on the revenue cycle. We had a tough target to hit...
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Manager
We don't have a tremendous number of PSIs and hospital-acquired conditions (HACs) on a regular...
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Manager
The integration between Fusion CAC and Fusion CDI is amazing. The workflow is seamless, and the...
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Manager
Dolbey delivered their product very well, and they worked tightly with our team on the technical...
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Manager
We would like to have a greater ability to be self-supportive. By virtue of the complexity of what...
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Manager
The ease of use with Fusion CAC is a mixed bag. It depends on where the coding team came from in the...
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Manager
The executive involvement from Dolbey was great. The good news was we didn't even need them. When it...
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Director
When deciding on a system, we looked at systems from Dolbey and another vendor. The functionality...
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Director
We love Dolbey's support team. That is one of the reasons that we have stayed with Dolbey. They are...
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Manager
Dolbey has been very good. It takes longer than the salespeople said to get the refinements we want...
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Manager
After the installation, Dolbey was there to make sure the results happened. I was very impressed...
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Manager
We have had the system for a while now. We just got an updated version, and we really enjoy the...
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Manager
Dolbey has been great at supporting us during the COVID-19 crisis. We can quickly run reports to see...
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Manager
There are several things that the coders really like about the new version. Fusion CAC is a web...
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Manager
In the new version, we can pair off documents and launch a separate window that makes the document a...
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Manager
Dolbey is incredible. They are knowledgeable about their product and recognize things. When we were...
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Analyst/Coordinator
If we have to enter new information from Dolbey into our EMR, I enter it through the CAC system on...
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Analyst/Coordinator
When I have had serious issues, I have contacted one of Dolbey’s people, and that person has helped...
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Director
Charging us for everything is just how Dolbey is built. Every time we need something, we put in a...
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Director
I don’t really use Dolbey for training. I know there will be some training when we get our next upgrade....
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Director
I didn’t ask Dolbey for much when COVID-19 hit, so it was business as usual. It was nice that my...
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Director
We are excited about our upcoming upgrade. Dolbey is going to add many more bells and whistles that...
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Director
Dolbey has excellent service. We get immediate attention from them when we need it. If we call them,...
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Director
Every side of Dolbey that we use has increased our productivity tremendously. Whenever we have...
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Director
Something that I like on the transcription side is that Dolbey is innovative and comes up with new...
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Analyst/Coordinator
Dolbey does extremely well in their documentation. They work with us to make changes as needed so...
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Director
Dolbey gets paid for what they do, but I wouldn’t say that they are nickel-and-diming. I would say...
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Director
We aren’t using all of the areas of Fusion CAC because we have to overcome barriers with other...
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Director
Fusion CAC is meeting 50% of our needs because we cannot use one side of the product due to an...
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Director
Dolbey’s support is very good. They do the best they can, and their proactivity is very good too. In...
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Director
Dolbey is very good with the upgrades. They have a great team to help support us through them. They...
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Director
In our most recent update with Dolbey, a lot changed with the platform. I haven’t heard any...
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Director
Fusion CAC's recommended codes are generally one digit off, but not all the time. The tuning has...
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Director
I can never say whether or not Fusion CAC will be part of our long-term plans because we reevaluate...
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Director
To the best of their ability, Dolbey has kept their promises. There are some system limitations that...
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Analyst/Coordinator
Implementing Fusion CAC took a very long time, but that is not Dolbey's fault. The delay was...
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Analyst/Coordinator
Fusion CAC has reduced our workload. We used to track everything on six or seven spreadsheets. I am...
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Analyst/Coordinator
Dolbey is involved with us through regular calls. We are still implementing several portions of our...
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Analyst/Coordinator
Dolbey's strong suit is definitely their attention to their customers' needs. They address...
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Analyst/Coordinator
There are some cosmetic issues with Fusion CAC. We can design forms in Fusion CAC for some things,...
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Analyst/Coordinator
I hope that as we go through the learning process with Fusion CAC, we will get more specific and...
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Manager
Most of our upgrades have been pretty seamless. There is not a big overhead for our staff. Fusion...
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Manager
Dolbey works well with our end users when they have problems. Dolbey tries to address these problems...
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Director
This product is stable. Dolbey's customer service has been excellent. They are quick to respond and...
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Director
We have a contract with Dolbey for their service. In the past, we paid them some money for a...
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Director
We are going to move to Dolbey's new version of Fusion CAC. The new version should have improved...
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Analyst/Coordinator
We have had issues with Dolbey's technical support people working on our servers for upgrades. We...
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Analyst/Coordinator
Dolbey's support team members are good. I would even say that they are great when issues are...
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Analyst/Coordinator
The support is excellent. We always get good, quick responses. In terms of troubleshooting, the...
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Analyst/Coordinator
Up until the upgrade, there was very little troubleshooting. We would have to research things every...
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Manager
Fusion CAC is a great product. It is easy to use for end users specifically. Dolbey is a great...
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Manager
The engine requires tuning. It is tuned based on the way our documents flow in and the way the...
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Manager
Dolbey is one of the best companies that I have worked with in terms of implementing a new system...
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Analyst/Coordinator
I can't say how the codes work across departments, but I can say that anytime CMS or anyone puts out...
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Analyst/Coordinator
The latest updated version of the product has an interface where the layout and format are well...
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Analyst/Coordinator
Using the system through Citrix is a little tricky for our coders, especially when they have to...
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Analyst/Coordinator
Dolbey still has some changes to make to the product. We are monitoring those changes. Dolbey is...
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Manager
Our coders are very satisfied with the system, and having a streamlined process between CDI and...
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Manager
We really didn't have any issues with the vendor’s support during the COVID-19 crisis, but I am sure...
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Manager
I think Dolbey has every intention of keeping their promises. We do have a combination code issue....
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Manager
We are quite happy with Dolbey. We have no issues with their executive involvement. I would...
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Manager
There is one thing we are experiencing, and I don't know how unusual it is, but when the coders use...
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Director
We love the system. It is the best and is very helpful with coding. The coders don't like it when we...
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Director
Dolbey has been really great to work with. They are a good partner and always get back to us....
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Director
Dolbey is always open to new things. We used their system for COVID-19, so we were able to...
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Manager
The system performs great. There is a lot I like. I like that I have the ability to change and move...
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Manager
Dolbey actually does avoid charging for every little thing. They are great to work with. We also...
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Manager
We didn’t go with another vendor’s product because we have Fusion CAC. We did do a demo of another...
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Manager
One of the best things about Dolbey is the fact that they actually have someone in the background...
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Manager
Dolbey avoids nickel-and-diming. We have made many requests, and there have been no charges. That...
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Manager
One of Dolbey’s administrators usually reaches out periodically to see how things are going and to...
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Manager
Overall, the product is great and very user friendly. It has been a great improvement for the...
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Manager
Dolbey’s support people hear a lot from me because they are the first people I go to when I have a...
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Manager
I would rate Dolbey’s go-live training high. We have made some suggestions in terms of Dolbey having...
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Manager
Dolbey has been great at supporting us during the COVID-19 crisis. They have reached out. There were...
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Manager
If I were using the system differently, I would probably buy it again. The way our hospital set up...
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Manager
I am satisfied with what I am using the product for. The product can do more than what our facility...
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Manager
Because of the way we use the product, there is no need for additional training from the vendor....
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Director
Dolbey hasn’t done anything to help me through the pandemic. We didn't get our new COVID-19 code in...
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Director
Nothing works the way Dolbey says it is going to. I can't do my code sets like I was promised. I...
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Director
There is a new version, and we did look at it. But, of course, there is a price with that, and right...
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Director
Nothing about Dolbey has gotten better. Things are just at the status quo. Dolbey says that they...
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Director
Some users trust the vendor's codes too much and just accept the codes the system suggests without...
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Director
When we have needed something, the vendor has been available. I am not sure that Dolbey has very...
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Director
The system could do more; maybe it is our fault that we don't just use it for more. But I don't have...
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Director
When we email the vendor's support people, they do answer in a pretty timely manner. I have not had...
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Director
The system is fairly user friendly. The solution has increased our productivity. I can run really...
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Director
The vendor doesn't avoid charging for every little thing. We have been charged for things that...
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Director
There are changes to the codes regarding COVID-19, and Dolbey is quick to respond. There has been no...
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Director
Dolbey is always very responsive to anything that we have sent. They are also very good at following...
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Director
Dolbey has done a good job of letting us know whenever there is a change in a position, but most of...
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Director
Dolbey has been really good. When we first started, we were all used to ICD-9. Even though we were...
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Director
Anytime we have had to reach out to Dolbey’s support people or product managers, everything has been...
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Director
Dolbey’s executives have been good anytime we have dealt with them. We have had smooth sailing. The...
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Director
When we first went live, we were excited but also skeptical because two big changes happened. We got...
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Director
The vendor has done very well in supporting us during the COVID-19 crisis. Nothing has changed with...
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Director
The only thing that Dolbey's system is integrating with right now is our enterprise system, so from...
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Director
The vendor does very well with strategic ability. They are always receiving feedback from us and...
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Director
The system is very user friendly and is absolutely very easy to use. The vendor has been doing a...
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