Fusion CAC Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Product, Value

We find very minimal accuracy or quality issues with Fusion CAC. Very few things have to be...

Feb 2024
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Manager

Relationship, Product

Dolbey is a rock star when it comes to integration. If I were talking to a friend about Fusion CAC,...

Feb 2024
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Manager

Product

Fusion CAC gives us multiple variations of the same code. For example, it will give us an...

Feb 2024
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Manager

Product, Value

We have really struggled with productivity in the application. Our inpatient coders have been on the...

Feb 2024
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Manager

Operations

Our initial implementation of the system was fine, but we haven't had the best experience with our...

Feb 2024
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Manager

Operations

I would like Dolbey to actually meet with us, set up a meeting, and go through their application to...

Feb 2024
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Manager

Product

We want certain triggers in the system that will trigger our PSIs. We have been able to make a lot...

Feb 2024
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Manager

Loyalty

Organizations that are interested in the system should make sure that it is compatible with an...

Feb 2024
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VP/Other Executive

Operations

Dolbey's implementations go very smoothly. When we need training, the vendor is there for us. The...

Jan 2024
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VP/Other Executive

Operations, Value

With the product, we were able to save costs in terms of productivity. Our coder productivity...

Jan 2024
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VP/Other Executive

Relationship

If the vendor could improve something, maybe they could be a little faster on the technology side....

Jan 2024
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Director

Relationship, Value

The vendor's communication is great. They attend to our issues right away and resolve them right...

Jan 2024
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Director

Relationship

The only problem we have right now is that we are working with an old version of Dolbey's system....

Jan 2024
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Director

Product, Value

We started with the older version of Dolbey's product several years ago and updated it when we...

Jan 2024
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Director

Relationship

Dolbey’s support team is a responsive team. They will email us when it is time to do an upgrade...

Jan 2024
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Manager

Loyalty

One thing on our wish list is definitely coding for professional fees for the physicians in Fusion...

Jan 2024
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Manager

Product

The Dolbey product's integration could be better, but some of that could be because of our EMR.

Jan 2024
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Manager

Relationship, Operations, Product

I would highly recommend the product to someone who wants to be able to have support but also kind...

Jan 2024
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Director

Product

I would buy Fusion CAC again. It works really well. Dolbey performs very well at providing codes...

Dec 2023
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Director

Product

Based on interface limitations, we cannot use Dolbey’s query module as designed, so we have some...

Dec 2023
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Director

Relationship

Dolbey’s support has been good so far. I think the vendor is very good at proactive service....

Dec 2023
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Director

Product

The coders are all hitting or exceeding their goals. There was a bit of a learning curve, but it has...

Dec 2023
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Manager

Relationship

The vendor has been great. They have been very helpful with any special things we have needed, and...

Dec 2023
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Manager

Product

I absolutely love the pop-up window the product has with the Medicare Code Editor, the Outpatient...

Dec 2023
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Analyst/Coordinator

Operations

Dolbey recently started the Dolbey community. That helps with training for users. If we want...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We haven’t had any issues with Dolbey. Dolbey is really good at ensuring that their cardiology...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Fusion CAC has room for improvement, especially when it comes to its reports and dashboards. The...

Dec 2023
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Analyst/Coordinator

Relationship

Our contacts at Dolbey work with us, and they have spoiled us for all other vendors. With other...

Dec 2023
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Manager

Operations

The initial training that we received during our implementation was fine. The vendor was very...

Dec 2023
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Manager

Relationship

Dolbey's strength is their willingness to take ideas and suggestions from their sites and find ways...

Dec 2023
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Manager

Product

The biggest downside to the system is that it has standard reports that aren't very extensive. With...

Dec 2023
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Manager

Value

One thing that I really like about Dolbey is that they don't nickel-and-dime us for every little thing....

Dec 2023
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Director

Value

We did not interface enough of our EMR into Fusion CAC, so the solution really isn’t giving us the...

Nov 2023
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Director

Relationship

If someone just needs a CAC system and can work with a more simplistic platform, then Fusion CAC...

Nov 2023
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Director

Loyalty

Fusion CAC doesn't have everything I need, so we are moving to a different product. We want an...

Nov 2023
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Director

Value

Fusion CAC has been successful based on what we expected. We like having the CDI and the coder on...

Nov 2023
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Director

Relationship, Operations

Dolbey is a great vendor. Their customer service is spot on. When we let them know that we need...

Nov 2023
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Director

Operations, Product

I would rate Fusion CAC's coding suggestion accuracy and quality pretty high since we did our tuning...

Nov 2023
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Director

Value

I want to see more impact from Fusion CAC on our coders’ productivity. Their productivity has...

Nov 2023
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Director

Value

Dolbey has been fair in charging. I should have incurred additional costs for something, but they...

Nov 2023
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Director

Operations, Product

We had some issues with Dolbey’s implementation of an upgrade. We had some downtime. That happened...

Nov 2023
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Director

Relationship, Product

I am not sure what Dolbey has in the hopper for the outpatient piece. Things seem a little sketchy....

Nov 2023
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Director

Loyalty

I am glad I went with Fusion CAC. I spent a lot of time waxing and waning over what software I was...

Nov 2023
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Manager

Relationship

Dolbey has great support and representatives who know how to work the system to meet our needs. They...

Oct 2023
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Manager

Relationship

As Dolbey grows, it gets harder for them to ensure their old clients are getting everything they need....

Oct 2023
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Manager

Operations

Fusion CAC's implementation was done very well. We had a seamless go-live, and I have been very...

Oct 2023
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Manager

Operations

We could have received better, more extensive training from the vendor.

Oct 2023
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Manager

Culture, Product

The vendor promoted that the product would be able to automatically code certain things. It can do...

Oct 2023
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Manager

Relationship

The system has the potential to be a great product. The vendor's staff members are very easy to work...

Oct 2023
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Analyst/Coordinator

Operations

I’m hoping that some of the implementation suggestions that we have given the vendor will be taken,...

Oct 2023
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Analyst/Coordinator

Product

There are always some codes that are not accurate, and there are algorithms that need to be tweaked,...

Oct 2023
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Analyst/Coordinator

Product

The vendor could cut back on a lot of noise. If I'm looking at a H&P or another type of document,...

Oct 2023
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Analyst/Coordinator

Product

Currently, I can take two progress notes and compare them to show the difference between the two....

Oct 2023
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VP/Other Executive

Relationship

Dolbey has been good to us, but strategically, they aren't really getting into the autonomous game;...

Sep 2023
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VP/Other Executive

Operations, Product

We have worked through a number of issues concerning upgrades in Fusion CAC, but we still have some...

Sep 2023
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VP/Other Executive

Relationship

Dolbey’s support is adequate and relatively timely, and I get an email every week about all our open...

Sep 2023
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VP/Other Executive

Product

We are struggling with Fusion CAC. Other than the base suggestion of codes, the solution doesn't...

Sep 2023
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VP/Other Executive

Loyalty, Product

Fusion CAC only does hospital billing, so it doesn't really apply codes very well across the...

Sep 2023
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VP/Other Executive

Operations

Dolbey doesn’t do a ton of training. They have subject matter experts who do webinars, but the issue...

Sep 2023
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VP/Other Executive

Value

In order to get an improved experience with a different product than Fusion CAC, I would have to...

Sep 2023
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VP/Other Executive

Product

I’m not happy with some technical details in Fusion CAC, like how the solution launches or the way...

Sep 2023
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VP/Other Executive

Product, Value

Our experience with the system is decent because it suggests a good percentage of the codes to the...

Sep 2023
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Manager

Product

The product doesn't really have a dashboard that is a one-stop shop. We would like there to be a...

Aug 2023
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Manager

Loyalty

Fusion CAC is not part of our long-term plans, and that is too bad because it is much easier than...

Jul 2023
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Manager

Relationship

I would tell a peer that Dolbey’s support team is excellent. They notify us quickly if an error...

Jul 2023
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Manager

Relationship, Operations

Dolbey always helped with integrations. When our goal was to integrate with our EMR product, they...

Jul 2023
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Manager

Operations, Product

The product is very simple to learn. In comparison to another product that is very complex, Fusion...

Jul 2023
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Manager

Value

Fusion CAC’s code suggestions have helped coders increase their productivity numbers by bringing...

Jul 2023
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Manager

Relationship

We work very closely with Dolbey, so when they update the CAC with any new codes, the updates go...

Jul 2023
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Manager

Relationship, Value

It is beneficial if the HIM and IT departments collaborate to work on a CAC solution. That is...

Jul 2023
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Director

Relationship

Dolbey is very good at letting us know if something has occurred that doesn't look right. They are...

Jul 2023
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Director

Operations

The vendor's implementation team is very knowledgeable and helpful. That team has been fantastic....

Jul 2023
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Director

Relationship

Dolbey really listens to their clients. They also provide upgrades and new functionalities based on...

Jul 2023
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Director

Product

Fusion CAC is great. It finds everything. It identifies every single word and has a code associated...

Jun 2023
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Director

Relationship

Dolbey's system performs well. Dolbey has been very timely about getting new codes in and updating...

Jun 2023
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Manager

Loyalty, Relationship

Fusion CAC is very user friendly. There are minimal issues. For anything that comes up, we can email...

Jun 2023
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Manager

Product

Fusion CAC is strong in all modalities of care. We have had the solution for a while, so our tuning...

Jun 2023
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Manager

Operations

We would like to see more generalized training from Dolbey. We adopt a style of training to become...

Jun 2023
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VP/Other Executive

Relationship, Operations, Value

We like everything about Fusion CAC. The build and installation process was lengthy, but it was...

Jun 2023
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Manager

Culture, Relationship, Value

We have had some charging issues with the vendor, and I wish that we could have gotten the issues...

May 2023
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Manager

Product

Most of the codes that Dolbey provides are pretty accurate. The things the vendor suggests basically...

May 2023
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Manager

Product

There are a lot of moving parts at our hospital and in Dolbey. Dolbey does their best to make sure...

May 2023
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Manager

Relationship, Operations

The vendor just started doing a Dolbey community, and whenever there is an update, they have a...

May 2023
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Manager

Relationship

Dolbey takes the time to listen. If we are looking for a feature, they will do their best. We...

May 2023
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Manager

Relationship

The vendor is always attentive to us. We continuously test all of the updates before we put them in,...

May 2023
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Manager

Product

The biggest problem I have with Fusion CAC is the reporting part. The reports come out very basic....

Apr 2023
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Manager

Loyalty

Everything I have asked for has been delivered except when it comes to reporting. Dolbey has told me...

Apr 2023
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Manager

Operations

The initial training was fine. Since the implementation, we have not had any ongoing training from...

Apr 2023
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Manager

Relationship

During the pandemic, the vendor lost some people, so some of their email support and phone support...

Apr 2023
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Manager

Relationship

When it comes to workflow, Dolbey is Johnny-on-the-spot when fixing things. I always get emails when...

Apr 2023
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Manager

Product

Fusion CAC does what it is supposed to do. It just doesn't always pick up everything. That is my...

Apr 2023
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Manager

Loyalty, Value

If I were making the decision today, I would want to see what another vendors' computer-assisted...

Apr 2023
||
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Manager

Relationship

Dolbey’s updates are timely, and Dolbey is good at keeping all promises. When there are problems, we...

Apr 2023
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Director

Loyalty, Relationship

Our primary satisfier with Dolbey is that they continue to evolve their product and keep up with...

Mar 2023
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(0)
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Director

Product

Fusion CAC maintains accuracy across all patient types. Dolbey’s workflow and the ability to have...

Mar 2023
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VP/Other Executive

Relationship

Dolbey is open to making changes to the system. They don’t just say something is the way they built...

Mar 2023
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VP/Other Executive

Operations

The upgrades have gone very well. The only thing I would say about the implementation is that it...

Mar 2023
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VP/Other Executive

Operations

The training has been very good. We actually went live, and a few months in, we weren't seeing the...

Mar 2023
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VP/Other Executive

Culture, Product

Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...

Mar 2023
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VP/Other Executive

Relationship

When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...

Mar 2023
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VP/Other Executive

Relationship

We don't ask for anything from the customer support team that they don't respond to immediately. The...

Mar 2023
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Manager

Relationship

Our experience with the vendor has been very good. I have no issues with them. They have...

Mar 2023
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Manager

Product

We had an issue with the vendor's reports, but since then, the solution has become much more robust...

Mar 2023
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(0)
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Nurse

Product

When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...

Mar 2023
||
(0)
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Director

Product

Dolbey has an opportunity to better integrate their system with other systems, but the...

Mar 2023
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Director

Loyalty

I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...

Mar 2023
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(0)
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Director

Relationship

Dolbey is responsive, and we are very pleased with their folks.

Mar 2023
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(0)
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Director

Relationship, Operations

We had an excellent consultant from a separate company come work with us, and that person did a...

Mar 2023
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Nurse

Product

I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...

Mar 2023
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(0)
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Nurse

Product

With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...

Mar 2023
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Manager

Relationship

Dolbey's service people need to realize that certain folks don't know what the service people know,...

Mar 2023
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Manager

Relationship, Value

I have already recommended Fusion CAC to a peer. The product definitely assists with coding....

Mar 2023
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Manager

Operations

Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...

Mar 2023
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Director

Relationship, Operations, Product

Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...

Mar 2023
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Director

Operations

We don't get training. We had training early on when we switched to the new version. When it is...

Mar 2023
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Director

Relationship

Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...

Mar 2023
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Director

Relationship, Product

Automatically populating all the codes helps increase production. There are a few things here and...

Mar 2023
||
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Director

Value

The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...

Mar 2023
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Manager

Operations

Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...

Mar 2023
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Manager

Loyalty, Product

There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....

Mar 2023
||
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Manager

Culture, Loyalty

The vendor said they had integrated with the encoder that we use. They neglected to tell us that...

Mar 2023
||
(0)
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Manager

Relationship

Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...

Mar 2023
||
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VP/Other Executive

Loyalty, Relationship, Product

Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...

Mar 2023
||
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VP/Other Executive

Loyalty

We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...

Mar 2023
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(0)
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VP/Other Executive

Value

Our full-time employees haven't gained any efficiencies from using Fusion CAC.

Mar 2023
||
(0)
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VP/Other Executive

Operations

Dolbey is always willing to train our teams.

Mar 2023
||
(0)
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VP/Other Executive

Product

We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...

Mar 2023
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VP/Other Executive

Product

If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...

Mar 2023
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Manager

Relationship

We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...

Mar 2023
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Manager

Relationship

When we recently moved from the older platform to the newer platform, there were things we weren't...

Mar 2023
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Manager

Product

Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...

Mar 2023
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Manager

Product

Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...

Mar 2023
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