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User Commentary

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Manager

I am in love with Dolbey’s product. It is intuitive. Dolbey has streamlined our processes. We have...

Sep 2021
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Manager

Dolbey goes out of their way to make sure we get our money's worth. Dolbey tells us that they don't...

Sep 2021
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Manager

There is a learning period for the software, and sometimes it recommends some really odd things.

Sep 2021
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Manager

I was really impressed with Dolbey's go-live and build processes. Their team was extremely...

Sep 2021
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Manager

We have one vendor representative who is amazing. That person answers questions, talks about what we...

Sep 2021
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Manager

The system is flexible enough, and we can make it work the way that our facility needs it to work. I...

Sep 2021
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Manager

Dolbey has the ability to pull in patients' medication and lab work. They don't pull it in the most...

Sep 2021
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Manager

Fusion CAC is really nice. The system has documents, and we are able to get our codes and DRGs. It...

Sep 2021
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Manager

If the system continues to function on the same path that we have been going over for the past few...

Sep 2021
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Manager

Fusion CAC is good. Like every CAC, it picks up a lot of things just because of the drag-in. If the...

Sep 2021
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Manager

Fusion CAC does not pick up the surgeries well. Or it will pick up one thing, like a peripheral IV,...

Sep 2021
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Manager

The CAC is only within the Dolbey product. It doesn't integrate with any other software that I know...

Sep 2021
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Manager

Fusion CAC is easy to use. I really don't have many problems with it, so I haven't had to ask for...

Sep 2021
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Analyst/Coordinator

In terms of using the product in different departments, the product does everything we want it to....

Sep 2021
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Analyst/Coordinator

In terms of the product working as promoted, there were no surprises. In fact, the product is even a...

Sep 2021
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Analyst/Coordinator

If we could give Dolbey an even higher score, we would. We hold all of our vendors to the same level...

Sep 2021
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Analyst/Coordinator

The vendor's executives were very participatory during the steering committees. For ongoing support,...

Sep 2021
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Analyst/Coordinator

If the support people are not immediately available, they usually call us back within half an hour....

Sep 2021
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Analyst/Coordinator

Dolbey was not the least expensive vendor on the market, but they have absolutely earned every...

Sep 2021
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Analyst/Coordinator

Dolbey takes a lot of feedback from us. We have a good relationship, and the product works. Dolbey...

Sep 2021
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Manager

I don't really deal with phone and web support, but I have been on email chains with some of...

Sep 2021
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Manager

The vendor has made major changes with their tuning this year; it has really gotten more aggressive...

Aug 2021
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Manager

The solution is extremely easy to use. Because it is easy to understand, whenever I have new staff,...

Aug 2021
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Analyst/Coordinator

There are times when a code suggestion is broken, and not all specifics are included. Or there is a...

Aug 2021
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Analyst/Coordinator

I would absolutely buy Fusion CAC again if the decision was up to me. I was not pleased when we...

Aug 2021
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Analyst/Coordinator

Anytime Dolbey has an upgrade available, they reach out to us to see what upgrade time works with...

Aug 2021
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Analyst/Coordinator

When we initially went live with Fusion CAC, the team we worked with came on-site right next to...

Aug 2021
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Analyst/Coordinator

Fusion CAC is great when it comes to the ease and simplicity of the screen. I have seen some systems...

Aug 2021
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Analyst/Coordinator

We do have to make some code suggestions to Fusion CAC, but we would have to do that regardless. If...

Aug 2021
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Analyst/Coordinator

I like the way our interface is set up to be pulled to Fusion CAC from our EMR so that we know...

Aug 2021
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Analyst/Coordinator

We really haven't seen a huge difference in Fusion CAC since we started; there have just been...

Aug 2021
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Analyst/Coordinator

Dolbey’s support is awesome. Since the go-live, there have not been any issues where I have had to...

Aug 2021
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Analyst/Coordinator

Ever since we started using Fusion CAC, productivity has improved. Even with the change to ICD-10,...

Aug 2021
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Analyst/Coordinator

I have had organizations inquire about Fusion CAC and come to see it. I tell them I don’t ever want...

Aug 2021
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Manager

Since we have gone live, there have been a lot of improvements to the system. Dolbey is great at...

Jul 2021
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Manager

We want to see more administrative dashboards where everything is gathered on one page for a...

Jul 2021
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Director

We have had a very good experience with Dolbey. Everybody is easy to work with. If I have good...

Jul 2021
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Director

We are going to upgrade the system to the latest version in the future. From a coding perspective,...

Jul 2021
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Director

I work with a lot of other companies where I have to pay for everything that I request. That is not...

Jul 2021
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VP/Other Executive

Fusion CAC is a very good product. It has had CAC NLP features for a long time. It is a really good...

Apr 2021
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VP/Other Executive

We have to have an embedded encoder in the product. Dolbey has TruCode Encoder embedded, and it is...

Apr 2021
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VP/Other Executive

Like all vendors, Dolbey will say that there is something coming, and it doesn’t come within the...

Apr 2021
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VP/Other Executive

The vendor’s support does really well compared to other vendors' support. Dolbey's support is way...

Apr 2021
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Analyst/Coordinator

When we did our last upgrade, we had to basically retrain all of the coders. Dolbey set up so many...

Mar 2021
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Analyst/Coordinator

There is so much that a coder has to look for and be cognizant of. The coder can't just turn on the...

Mar 2021
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Analyst/Coordinator

Dolbey is always trying to show us the latest and greatest, but they don't push us on that unless...

Mar 2021
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Analyst/Coordinator

We did an upgrade to Dolbey's system, and we are still working out the kinks, but the product is...

Mar 2021
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Analyst/Coordinator

Our medical-record folks are really impressed by Fusion CAC. They haven't had any major complaints....

Mar 2021
||
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Analyst/Coordinator

Fusion CAC has helped with our coders' productivity because they can now see what they are producing...

Mar 2021
||
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Director

One of the issues that we have here is that when there is an ongoing issue, Dolbey doesn't have the...

Feb 2021
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Director

The support for the system is very good. We have had no issues, and Dolbey is very attentive. When...

Feb 2021
||
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Director

We had the initial meeting with management about implementing Fusion CAC, and then the pandemic hit...

Feb 2021
||
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Director

Dolbey moves forwards on our suggestions. One of the reasons that Dolbey came out with another...

Feb 2021
||
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Director

Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works...

Feb 2021
||
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Director

Dolbey takes their client's feedback and tries to integrate it into their system. They are pretty...

Feb 2021
||
(0)
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VP/Other Executive

During our implementation process, Dolbey sat back a little more than I would have liked. It was...

Feb 2021
||
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VP/Other Executive

When I have needed executive involvement from Dolbey, their executives have been good. When I need...

Feb 2021
||
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VP/Other Executive

Fusion CAC has made a huge difference in our coder's productivity. Our operations team doesn't have...

Feb 2021
||
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VP/Other Executive

Dolbey could improve the hardware requirements for their architecture. We were engaging with them to...

Feb 2021
||
(0)
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Manager

Dolbey meets with us regularly and listens to our issues. If something comes up that they hadn't...

Feb 2021
||
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Manager

Our staff members love Fusion CAC. The new version of the system is more user friendly, easier on...

Feb 2021
||
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Director

I have very strong, positive feelings about Dolbey in the CAC space. The vendor is wonderful to work...

Feb 2021
||
(0)
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Director

When we brought suggestions for improvement to the vendor's attention, their reaction was very...

Feb 2021
||
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Manager

Fusion CAC is pretty good. Outside of the pricing, I thought that what Dolbey charged for that...

Jan 2021
||
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Manager

The previous version of Fusion CAC that we had in place was mature. There are some things that the...

Jan 2021
||
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Manager

We love Fusion CAC. The ROI is great, and it saves us a lot of time. Before, when we had paper...

Jan 2021
||
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Manager

Fusion CAC performs the same across all service lines in terms of the ER, outpatient, and inpatient...

Jan 2021
||
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Manager

We have been with Dolbey for quite a while now. Whenever we have meetings or questions, they are...

Jan 2021
||
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Manager

We upgraded Fusion CAC to a different version. In our previous version, whenever the staff members...

Jan 2021
||
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Analyst/Coordinator

We have been very happy with the product ever since we went live with it. There have been a few...

Jan 2021
||
(0)
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Analyst/Coordinator

I can submit work tickets to Dolbey myself, and the vendor usually responds the same day, as long as...

Jan 2021
||
(0)
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Analyst/Coordinator

Dolbey is great at delivering new technology. I saw the demo for the next upgrade, and there are...

Jan 2021
||
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VP/Other Executive

The product works very well. Overall, I am happy with Dolbey. The coders are happy. The coding...

Jan 2021
||
(0)
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VP/Other Executive

We are struggling mightily with the reporting, and in the upgrades, those features have been tangled...

Jan 2021
||
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VP/Other Executive

We have seen a slight equity bump from using the product. The bump wasn't as high as I had hoped it...

Jan 2021
||
(0)
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Director

Dolbey has exceeded their promises with Fusion CAC. They exceeded what we thought we were getting.

Jan 2021
||
(0)
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Director

We have had a return on investment with Fusion CAC. Dolbey avoids charging for every little thing...

Jan 2021
||
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Director

The implementation services from Dolbey are perfect. The people actually came on-site and observed...

Jan 2021
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Director

I would give Fusion CAC a high score for supporting our organization's integration or...

Jan 2021
||
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Director

Dolbey’s service is proactive with Fusion CAC. I recently needed to call a service person from...

Jan 2021
||
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Director

Dolbey has actually brought their executives to our facility to do demos before. Once, they brought...

Jan 2021
||
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Director

We have a problem where we have some documents that don't have coding. Other than that, everything...

Jan 2021
||
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Director

Fusion CAC is very user-friendly software. It is very easy to access. If we have issues with...

Jan 2021
||
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Analyst/Coordinator

The workflow is very cut and dry. Fusion CAC is very easy to work with. Initially, we didn't have a...

Dec 2020
||
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Analyst/Coordinator

Dolbey blew the socks off of the competition as far as the demo and their ability to answer...

Dec 2020
||
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Analyst/Coordinator

The vendor's tuning team is very good. We work with the vendor, and the coders send me things. The...

Dec 2020
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Manager

Dolbey does a great job with upgrades. They initially trained us when we were going live. When we...

Dec 2020
||
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Manager

Dolbey is really good about following up. We have been happy with them. When we have an enhancement...

Dec 2020
||
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Nurse

The vendor uses a platform in which both teams are able to log issues. It gives us a project...

Dec 2020
||
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Nurse

An area for opportunity is when we have certain upgrades and the vendor passes out the release...

Dec 2020
||
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Manager

Coding productivity with Fusion CAC has been very good. We were able to significantly reduce the...

Dec 2020
||
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Manager

We have definitely noticed the product's effect on the revenue cycle. We had a tough target to hit...

Dec 2020
||
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Manager

We don't have a tremendous number of PSIs and hospital-acquired conditions (HACs) on a regular...

Dec 2020
||
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Manager

The integration between Fusion CAC and Fusion CDI is amazing. The workflow is seamless, and the...

Dec 2020
||
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Manager

Dolbey delivered their product very well, and they worked tightly with our team on the technical...

Dec 2020
||
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Manager

We would like to have a greater ability to be self-supportive. By virtue of the complexity of what...

Dec 2020
||
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Manager

The ease of use with Fusion CAC is a mixed bag. It depends on where the coding team came from in the...

Dec 2020
||
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Manager

The executive involvement from Dolbey was great. The good news was we didn't even need them. When it...

Dec 2020
||
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Director

When deciding on a system, we looked at systems from Dolbey and another vendor. The functionality...

Dec 2020
||
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Director

We love Dolbey's support team. That is one of the reasons that we have stayed with Dolbey. They are...

Dec 2020
||
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Manager

Dolbey has been very good. It takes longer than the salespeople said to get the refinements we want...

Dec 2020
||
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Manager

After the installation, Dolbey was there to make sure the results happened. I was very impressed...

Dec 2020
||
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Manager

We have had the system for a while now. We just got an updated version, and we really enjoy the...

Dec 2020
||
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Manager

Dolbey has been great at supporting us during the COVID-19 crisis. We can quickly run reports to see...

Dec 2020
||
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Manager

There are several things that the coders really like about the new version. Fusion CAC is a web...

Dec 2020
||
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Manager

In the new version, we can pair off documents and launch a separate window that makes the document a...

Dec 2020
||
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Manager

Dolbey is incredible. They are knowledgeable about their product and recognize things. When we were...

Dec 2020
||
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Analyst/Coordinator

If we have to enter new information from Dolbey into our EMR, I enter it through the CAC system on...

Dec 2020
||
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Analyst/Coordinator

When I have had serious issues, I have contacted one of Dolbey’s people, and that person has helped...

Dec 2020
||
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Director

Charging us for everything is just how Dolbey is built. Every time we need something, we put in a...

Nov 2020
||
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Director

I don’t really use Dolbey for training. I know there will be some training when we get our next upgrade....

Nov 2020
||
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Director

I didn’t ask Dolbey for much when COVID-19 hit, so it was business as usual. It was nice that my...

Nov 2020
||
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Director

We are excited about our upcoming upgrade. Dolbey is going to add many more bells and whistles that...

Nov 2020
||
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Director

Dolbey has excellent service. We get immediate attention from them when we need it. If we call them,...

Oct 2020
||
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Director

Every side of Dolbey that we use has increased our productivity tremendously. Whenever we have...

Oct 2020
||
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Director

Something that I like on the transcription side is that Dolbey is innovative and comes up with new...

Oct 2020
||
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Analyst/Coordinator

Dolbey does extremely well in their documentation. They work with us to make changes as needed so...

Oct 2020
||
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Director

Dolbey gets paid for what they do, but I wouldn’t say that they are nickel-and-diming. I would say...

Oct 2020
||
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Director

We aren’t using all of the areas of Fusion CAC because we have to overcome barriers with other...

Oct 2020
||
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Director

Fusion CAC is meeting 50% of our needs because we cannot use one side of the product due to an...

Oct 2020
||
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Director

Dolbey’s support is very good. They do the best they can, and their proactivity is very good too. In...

Oct 2020
||
(0)
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Director

Dolbey is very good with the upgrades. They have a great team to help support us through them. They...

Oct 2020
||
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Director

In our most recent update with Dolbey, a lot changed with the platform. I haven’t heard any...

Oct 2020
||
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Director

Fusion CAC's recommended codes are generally one digit off, but not all the time. The tuning has...

Oct 2020
||
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Director

I can never say whether or not Fusion CAC will be part of our long-term plans because we reevaluate...

Oct 2020
||
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Director

To the best of their ability, Dolbey has kept their promises. There are some system limitations that...

Oct 2020
||
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Analyst/Coordinator

Implementing Fusion CAC took a very long time, but that is not Dolbey's fault. The delay was...

Sep 2020
||
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Analyst/Coordinator

Fusion CAC has reduced our workload. We used to track everything on six or seven spreadsheets. I am...

Sep 2020
||
(0)
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Analyst/Coordinator

Dolbey is involved with us through regular calls. We are still implementing several portions of our...

Sep 2020
||
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Analyst/Coordinator

Dolbey's strong suit is definitely their attention to their customers' needs. They address...

Sep 2020
||
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Analyst/Coordinator

There are some cosmetic issues with Fusion CAC. We can design forms in Fusion CAC for some things,...

Sep 2020
||
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Analyst/Coordinator

I hope that as we go through the learning process with Fusion CAC, we will get more specific and...

Sep 2020
||
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Manager

Most of our upgrades have been pretty seamless. There is not a big overhead for our staff. Fusion...

Sep 2020
||
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Manager

Dolbey works well with our end users when they have problems. Dolbey tries to address these problems...

Sep 2020
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Director

This product is stable. Dolbey's customer service has been excellent. They are quick to respond and...

Sep 2020
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Director

We have a contract with Dolbey for their service. In the past, we paid them some money for a...

Sep 2020
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Director

We are going to move to Dolbey's new version of Fusion CAC. The new version should have improved...

Sep 2020
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