Fusion CAC Comments

 
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Computer-Assisted Coding (CAC) 2019: Is CAC Worth the Investment?
Computer-Assisted Coding (CAC) 2019:
Is CAC Worth the Investment?
August 2019
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User Commentary

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Manager

Service and Support

Our coders are very satisfied with the system, and having a streamlined process between CDI and...

Sep 2020
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Manager

Service and Support

We really didn't have any issues with the vendor’s support during the COVID-19 crisis, but I am sure...

Aug 2020
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Manager

Relationship

I think Dolbey has every intention of keeping their promises. We do have a combination code issue....

Aug 2020
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Manager

Relationship

We are quite happy with Dolbey. We have no issues with their executive involvement. I would...

Aug 2020
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Manager

Functionality and Upgrades

There is one thing we are experiencing, and I don't know how unusual it is, but when the coders use...

Aug 2020
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Director

Functionality and Upgrades

We love the system. It is the best and is very helpful with coding. The coders don't like it when we...

Aug 2020
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Director

Relationship

Dolbey has been really great to work with. They are a good partner and always get back to us....

Aug 2020
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Director

Functionality and Upgrades

Dolbey is always open to new things. We used their system for COVID-19, so we were able to...

Aug 2020
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Manager

Functionality and Upgrades

The system performs great. There is a lot I like. I like that I have the ability to change and move...

Aug 2020
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Manager

Service and Support

Dolbey actually does avoid charging for every little thing. They are great to work with. We also...

Aug 2020
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Manager

Service and Support

We didn’t go with another vendor’s product because we have Fusion CAC. We did do a demo of another...

Aug 2020
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Manager

Service and Support

One of the best things about Dolbey is the fact that they actually have someone in the background...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Dolbey avoids nickel-and-diming. We have made many requests, and there have been no charges. That...

Jul 2020
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Manager

Relationship

One of Dolbey’s administrators usually reaches out periodically to see how things are going and to...

Jul 2020
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Manager

Functionality and Upgrades

Overall, the product is great and very user friendly. It has been a great improvement for the...

Jul 2020
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Manager

Service and Support

Dolbey’s support people hear a lot from me because they are the first people I go to when I have a...

Jul 2020
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Manager

Implementation and Training

I would rate Dolbey’s go-live training high. We have made some suggestions in terms of Dolbey having...

Jul 2020
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Manager

Service and Support

Dolbey has been great at supporting us during the COVID-19 crisis. They have reached out. There were...

Jul 2020
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Manager

Other Observations & Comments

If I were using the system differently, I would probably buy it again. The way our hospital set up...

May 2020
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Manager

Functionality and Upgrades

I am satisfied with what I am using the product for. The product can do more than what our facility...

May 2020
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Manager

Functionality and Upgrades

Because of the way we use the product, there is no need for additional training from the vendor....

May 2020
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Director

Service and Support

Dolbey hasn’t done anything to help me through the pandemic. We didn't get our new COVID-19 code in...

Apr 2020
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Director

Functionality and Upgrades

Nothing works the way Dolbey says it is going to. I can't do my code sets like I was promised. I...

Apr 2020
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Director

ROI / Cost (care and feeding)

There is a new version, and we did look at it. But, of course, there is a price with that, and right...

Apr 2020
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Director

Technology

Nothing about Dolbey has gotten better. Things are just at the status quo. Dolbey says that they...

Apr 2020
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Director

Functionality and Upgrades

Some users trust the vendor's codes too much and just accept the codes the system suggests without...

Apr 2020
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Director

Relationship

When we have needed something, the vendor has been available. I am not sure that Dolbey has very...

Apr 2020
 Helpful

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Director

Implementation and Training

The system could do more; maybe it is our fault that we don't just use it for more. But I don't have...

Apr 2020
 Helpful

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Director

Service and Support

When we email the vendor's support people, they do answer in a pretty timely manner. I have not had...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The system is fairly user friendly. The solution has increased our productivity. I can run really...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. We have been charged for things that...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

There are changes to the codes regarding COVID-19, and Dolbey is quick to respond. There has been no...

Apr 2020
 Helpful

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Director

Service and Support

Dolbey is always very responsive to anything that we have sent. They are also very good at following...

Apr 2020
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Director

Relationship

Dolbey has done a good job of letting us know whenever there is a change in a position, but most of...

Apr 2020
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Director

Functionality and Upgrades

Dolbey has been really good. When we first started, we were all used to ICD-9. Even though we were...

Apr 2020
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Director

Service and Support

Anytime we have had to reach out to Dolbey’s support people or product managers, everything has been...

Apr 2020
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Director

Relationship

Dolbey’s executives have been good anytime we have dealt with them. We have had smooth sailing. The...

Apr 2020
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Director

Functionality and Upgrades

When we first went live, we were excited but also skeptical because two big changes happened. We got...

Apr 2020
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Director

Relationship

The vendor has done very well in supporting us during the COVID-19 crisis. Nothing has changed with...

Apr 2020
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Director

Other Observations & Comments

The only thing that Dolbey's system is integrating with right now is our enterprise system, so from...

Apr 2020
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Director

Relationship

The vendor does very well with strategic ability. They are always receiving feedback from us and...

Apr 2020
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Director

Functionality and Upgrades

The system is very user friendly and is absolutely very easy to use. The vendor has been doing a...

Apr 2020
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CIO

Service and Support

The support people are always spectacular. They are very proactive. They are always asking what they...

Nov 2019
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CIO

Relationship

The executive involvement is always spectacular. It is a shame that we are moving on.

Nov 2019
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CIO

Relationship

Dolbey kept all their promises to us. They didn't nickel-and-dime at all. We got our money's worth...

Nov 2019
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Director

Future Outlook

Dolbey avoids nickel-and-diming. Dolbey has something better to offer in terms of functionality with...

Nov 2019
 Helpful

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Director

Service and Support

I have nothing but good things to say about Dolbey’s support team. I don’t often have issues with...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Dolbey said that the tool could enhance how coders work and read in context. But it doesn’t do that....

Nov 2019
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Manager

Other Observations & Comments

Dolbey announces any fixes that are upcoming, but they don't tell us what the specific changes are....

Nov 2019
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Manager

Relationship

Dolbey continues to meet with us after several years of us being a customer. Like any other software...

Nov 2019
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Manager

ROI / Cost (care and feeding)

The vendor will try to fix the problem before charging us, so I don't feel like they nickel-and-dime...

Nov 2019
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Manager

Relationship

When the integration between our systems isn't working, we as the users have to go fight with the...

Nov 2019
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Manager

Functionality and Upgrades

Dolbey could give more control to the end user of the software. Right now, when we need certain...

Nov 2019
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Manager

Service and Support

The support for Fusion CAC drives me a little nuts. When I email Dolbey, sometimes they will send...

Nov 2019
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Manager

Lessons Learned

We aren't using Fusion CAC as it was intended to be used. Our facility doesn't use it to its full...

Nov 2019
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Manager

Functionality and Upgrades

Dolbey’s implementation services are excellent. The product itself is very user friendly. Different...

Nov 2019
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Manager

Other Observations & Comments

The system could be improved by converting documents with OCR technology. I know that that is not...

Nov 2019
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Manager

Functionality and Upgrades

The system has a great function for account searching. I can run and pull all kinds of reports. The...

Nov 2019
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Analyst/Coordinator

Service and Support

Dolbey has bent over backward for us, and a lot of times, when we have had failures with other...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Dolbey has really designed the software to meet all of our needs. Dolbey takes all of our input or...

Oct 2019
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Analyst/Coordinator

Service and Support

Dolbey's customer support is top notch. I don’t know of any other vendor where I can pick up the...

Oct 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

One reason we went with Dolbey was they could meet our needs. We have used other products, but...

Jul 2019
 Helpful

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Director

Service and Support

When there is a glitch in the system, we can reach out to Dolbey. They are supportive. There is not...

Jul 2019
 Helpful

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Director

Other Observations & Comments

We are going to do our due diligence in the next couple of years and see what else is available...

Jul 2019
 Helpful

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Director

Implementation and Training

Dolbey did well with the implementation. We have done some upgrades since then, and Dolbey's IT...

Jul 2019
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Director

Functionality and Upgrades

The best thing about Dolbey is their customer support; that is what keeps me working with them. I...

Jul 2019
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Director

Relationship

We did not like the preferred encoder embedded in the first version of Fusion CAC. We loved the CAC...

Jul 2019
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Director

Functionality and Upgrades

It was a very seamless process to move to the new version of Fusion CAC. We were worried about...

Jul 2019
 Helpful

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Director

Implementation and Training

Dolbey provides all of the training for Fusion CAC. Dolbey has been on-site with us before, and they...

Jul 2019
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Director

Technology

The new version of Fusion CAC has a lot more electronic integration between the coders and our CDI...

Jul 2019
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Director

Interfacing and Integration

We have some issues with Dolbey in terms of integration. They have other things to offer. I am not...

Jul 2019
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Director

Relationship

Dolbey gives me upgrades and communicates with me. The vendor's people come on-site and make me...

Jul 2019
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CIO

ROI / Cost (care and feeding)

Fusion CAC is a solid tool. The integration with our EMR is good, and Dolbey continues to bring more...

Jul 2019
 Helpful

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CIO

Functionality and Upgrades

Dolbey avoids nickel-and-diming. They are good. There aren't any extra charges. We have gotten the...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

We are looking at upgrading Fusion CAC. We are just in the discussion stages of that.

Jul 2019
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Manager

Future Outlook

We don’t currently care for the CPT side. We have met with Dolbey, and they did provide some...

Jul 2019
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CIO

Functionality and Upgrades

I have recommended the system many times. The coders have grown to depend on the system. It finds...

Jul 2019
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CIO

Implementation and Training

Our coders love Dolbey’s training. Dolbey has one person who really knows the product and has a...

Jul 2019
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CIO

Functionality and Upgrades

We bought the tool thinking that we would be able to do inpatient computer-assisted coding. And we...

Jul 2019
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Director

Relationship

Dolbey’s executives have been involved, especially the VP. We have had a really good partnership...

Jun 2019
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Director

Other Observations & Comments

If Dolbey did something like failing to keep their promises, we would do an RFP. I talk to our...

Jun 2019
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Director

ROI / Cost (care and feeding)

We get charged for big changes, such as moving to a different service platform, but that seems...

Jun 2019
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Director

Other Observations & Comments

Dolbey doesn’t nickel-and-dime us at all. Sometimes they try, but we just tell them that they are...

Jun 2019
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Director

Functionality and Upgrades

Our upgrades are a breeze. We don't do anything. Dolbey contacts us and lets us know we have an...

Jun 2019
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Director

Implementation and Training

Our initial training was great. We really haven't needed ongoing training because the tool is pretty...

Jun 2019
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Director

Functionality and Upgrades

Fusion CAC doesn’t meet all of our needs today because we don't have outpatient CDI. I think that is...

Jun 2019
 Helpful