Fusion CAC
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Dolbey has been good to us, but strategically, they aren't really getting into the autonomous game;...
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Operations, Product
We have worked through a number of issues concerning upgrades in Fusion CAC, but we still have some...
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Relationship
Dolbey’s support is adequate and relatively timely, and I get an email every week about all our open...
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Product
We are struggling with Fusion CAC. Other than the base suggestion of codes, the solution doesn't...
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Loyalty, Product
Fusion CAC only does hospital billing, so it doesn't really apply codes very well across the...
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Operations
Dolbey doesn’t do a ton of training. They have subject matter experts who do webinars, but the issue...
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Value
In order to get an improved experience with a different product than Fusion CAC, I would have to...
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Product
I’m not happy with some technical details in Fusion CAC, like how the solution launches or the way...
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Product, Value
Our experience with the system is decent because it suggests a good percentage of the codes to the...
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Product
The product doesn't really have a dashboard that is a one-stop shop. We would like there to be a...
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Loyalty
Fusion CAC is not part of our long-term plans, and that is too bad because it is much easier than...
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Relationship
I would tell a peer that Dolbey’s support team is excellent. They notify us quickly if an error...
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Relationship, Operations
Dolbey always helped with integrations. When our goal was to integrate with our EMR product, they...
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Operations, Product
The product is very simple to learn. In comparison to another product that is very complex, Fusion...
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Value
Fusion CAC’s code suggestions have helped coders increase their productivity numbers by bringing...
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Relationship
We work very closely with Dolbey, so when they update the CAC with any new codes, the updates go...
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Relationship, Value
It is beneficial if the HIM and IT departments collaborate to work on a CAC solution. That is...
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Relationship
Dolbey is very good at letting us know if something has occurred that doesn't look right. They are...
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Operations
The vendor's implementation team is very knowledgeable and helpful. That team has been fantastic....
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Relationship
Dolbey really listens to their clients. They also provide upgrades and new functionalities based on...
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Product
Fusion CAC is great. It finds everything. It identifies every single word and has a code associated...
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Relationship
Dolbey's system performs well. Dolbey has been very timely about getting new codes in and updating...
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Loyalty, Relationship
Fusion CAC is very user friendly. There are minimal issues. For anything that comes up, we can email...
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Product
Fusion CAC is strong in all modalities of care. We have had the solution for a while, so our tuning...
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Operations
We would like to see more generalized training from Dolbey. We adopt a style of training to become...
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Relationship, Operations, Value
We like everything about Fusion CAC. The build and installation process was lengthy, but it was...
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Culture, Relationship, Value
We have had some charging issues with the vendor, and I wish that we could have gotten the issues...
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Product
Most of the codes that Dolbey provides are pretty accurate. The things the vendor suggests basically...
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Product
There are a lot of moving parts at our hospital and in Dolbey. Dolbey does their best to make sure...
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Relationship, Operations
The vendor just started doing a Dolbey community, and whenever there is an update, they have a...
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Relationship
Dolbey takes the time to listen. If we are looking for a feature, they will do their best. We...
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Relationship
The vendor is always attentive to us. We continuously test all of the updates before we put them in,...
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Product
The biggest problem I have with Fusion CAC is the reporting part. The reports come out very basic....
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Loyalty
Everything I have asked for has been delivered except when it comes to reporting. Dolbey has told me...
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Operations
The initial training was fine. Since the implementation, we have not had any ongoing training from...
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Relationship
During the pandemic, the vendor lost some people, so some of their email support and phone support...
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Relationship
When it comes to workflow, Dolbey is Johnny-on-the-spot when fixing things. I always get emails when...
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Product
Fusion CAC does what it is supposed to do. It just doesn't always pick up everything. That is my...
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Loyalty, Value
If I were making the decision today, I would want to see what another vendors' computer-assisted...
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Relationship
Dolbey’s updates are timely, and Dolbey is good at keeping all promises. When there are problems, we...
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Loyalty, Relationship
Our primary satisfier with Dolbey is that they continue to evolve their product and keep up with...
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Product
Fusion CAC maintains accuracy across all patient types. Dolbey’s workflow and the ability to have...
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Relationship
Dolbey is open to making changes to the system. They don’t just say something is the way they built...
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Operations
The upgrades have gone very well. The only thing I would say about the implementation is that it...
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Operations
The training has been very good. We actually went live, and a few months in, we weren't seeing the...
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Culture, Product
Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...
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Relationship
When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...
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Relationship
We don't ask for anything from the customer support team that they don't respond to immediately. The...
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Relationship
Our experience with the vendor has been very good. I have no issues with them. They have...
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Product
We had an issue with the vendor's reports, but since then, the solution has become much more robust...
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Product
When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...
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Product
Dolbey has an opportunity to better integrate their system with other systems, but the...
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Loyalty
I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...
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Relationship
Dolbey is responsive, and we are very pleased with their folks.
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Relationship, Operations
We had an excellent consultant from a separate company come work with us, and that person did a...
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Product
I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...
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Product
With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...
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Relationship
Dolbey's service people need to realize that certain folks don't know what the service people know,...
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Relationship, Value
I have already recommended Fusion CAC to a peer. The product definitely assists with coding....
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Operations
Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...
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Relationship, Operations, Product
Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...
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Operations
We don't get training. We had training early on when we switched to the new version. When it is...
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Relationship
Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...
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Relationship, Product
Automatically populating all the codes helps increase production. There are a few things here and...
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Value
The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...
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Operations
Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...
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Loyalty, Product
There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....
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Culture, Loyalty
The vendor said they had integrated with the encoder that we use. They neglected to tell us that...
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Relationship
Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...
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Loyalty, Relationship, Product
Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...
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Loyalty
We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...
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Relationship
Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...
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Value
Our full-time employees haven't gained any efficiencies from using Fusion CAC.
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Operations
Dolbey is always willing to train our teams.
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Product
We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...
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Product
If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...
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Relationship
We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...
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Relationship
When we recently moved from the older platform to the newer platform, there were things we weren't...
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Product
Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...
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Product
Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...
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Relationship
What I like about Dolbey is their management. I have been with them for a long time, and we usually...
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Relationship
Dolbey’s support is great from both their regular help center and their subject matter experts. We...
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Relationship
One complaint I have about Dolbey’s support is that sometimes we have tickets that stay open when...
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Relationship, Product
Any complaint I get from any end user has nothing to do with Fusion CAC. The complaints are always...
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Product
Fusion CAC’s technology is fairly old, and we have to put a fair bit of tuning into it. The quality...
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Loyalty
We are looking for something that does more autonomous coding, and Dolbey is just not moving in that...
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Relationship, Operations
We have had a lot of issues with our third-party vendor EMR implementation relative to Dolbey. There...
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Relationship
The people at Dolbey are extremely easy to work with and knowledgeable about what they are doing and...
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Relationship, Operations
The implementation was very smooth. Dolbey goes above and beyond to get the job done and make things...
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Product
The product is easy to use and look at and is user friendly. It is organized in a way that is easy...
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Operations
I was extremely satisfied with the initial training, but we haven't had ongoing training from Dolbey....
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Relationship, Operations, Product
Dolbey could do better with building out reports for upper-level administration. They have built-in...
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Operations, Product
Fusion CAC is very user friendly. A coder can go in and learn the product by themself. It is a great...
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Product
Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...
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Relationship
Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...
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Value
With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...
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Product
We do not come across any errors with Fusion CAC when we provide reports to other departments with...
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Relationship
Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...
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