Fusion CAC Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have started using Dolbey's physician coding module. That has been in our process for a while. We...
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Loyalty
We use other programs on our physician side, and Fusion CAC doesn't talk with those programs as well...
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Value
I would buy Fusion CAC again because I have used several other solutions. I have seen some of the...
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Relationship
We can submit new features or functionality changes to the vendor. We have a great working...
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Relationship
If Dolbey sees a problem, they will reach out to us. They can see things that are occurring, and...
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Operations, Product
Dolbey has set up Fusion CAC so that the system is pretty intuitive. We could open it and figure out...
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Product
The only issue with the integration is some back-and-forth with our EHR, and I think the issue is...
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Relationship, Operations
We have regular calls with Dolbey. We had been going over things, and we hit a snag with our...
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Relationship
Dolbey accepts feedback from us whenever we discover something we need. If something is coming out...
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Relationship
Dolbey’s biggest strength is that they are in touch with the end user and are open to feedback and...
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Loyalty
For improvements to the product in the future, the vendor could look at working toward a transition...
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Operations
Based on when we first implemented Fusion CAC and other implementation examples we have seen, Dolbey...
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Product
Dolbey’s weaknesses are probably weaknesses that anyone would see with CAC programs, and that is...
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Culture, Product
Vendors in general try to sell their products and promote them to do great things, and Dolbey does...
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Product
The AI for coding suggestions isn't ever going to be 100% perfect, but Fusion CAC does a fairly good...
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Relationship
In the beginning, our communication with Dolbey was a lot more frequent, and we got quicker answers...
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Operations
Dolbey offers training to make sure that we are utilizing everything in Fusion CAC as intended.
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Product
The product's integration could be better because we predominantly use the APR-DRG. I need...
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Product
We have certain cases that stay in-house for a long time. The solution doesn't handle certain...
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Relationship, Operations
If someone were looking to purchase another system, I would recommend that they look at Fusion CAC....
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Culture, Product
Across the industry, when vendors talk about their CAC systems, they aren't very clear. I think that...
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Loyalty
We are implementing a new EHR. We decided to move away from Dolbey. That wasn't just because of the...
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Relationship
We have a close relationship with Dolbey, and anytime we make a suggestion to them, they are very...
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Product
Fusion CAC is adaptive to documentation discrepancies, and one of the strengths of the solution is...
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Value
The significant advantage of Fusion CAC is that the pricing is very low. Dolbey is doing adequately,...
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Relationship
Dolbey does not have great dashboards or analytics. We do not see the code confidence or clinical...
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Product
Compared to other products we have looked at, Fusion CAC is antiquated. It is not robust. We can see...
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Relationship
When we hold Dolbey’s feet to the fire, they keep their promises. If we have a problem, they work...
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Relationship
Using Fusion CAC, we expect to see more accuracy in code selection. I don't think we can speak to...
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Culture, Product
I'm not 100% sold on the reporting that Dolbey has. I think it is a big weakness. I cannot...
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Product, Value
We find very minimal accuracy or quality issues with Fusion CAC. Very few things have to be...
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Relationship, Product
Dolbey is a rock star when it comes to integration. If I were talking to a friend about Fusion CAC,...
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Product
Fusion CAC gives us multiple variations of the same code. For example, it will give us an...
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Product, Value
We have really struggled with productivity in the application. Our inpatient coders have been on the...
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Operations
Our initial implementation of the system was fine, but we haven't had the best experience with our...
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Operations
I would like Dolbey to actually meet with us, set up a meeting, and go through their application to...
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Product
We want certain triggers in the system that will trigger our PSIs. We have been able to make a lot...
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Loyalty
Organizations that are interested in the system should make sure that it is compatible with an...
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Operations
Dolbey's implementations go very smoothly. When we need training, the vendor is there for us. The...
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Operations, Value
With the product, we were able to save costs in terms of productivity. Our coder productivity...
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Relationship
If the vendor could improve something, maybe they could be a little faster on the technology side....
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Relationship, Value
The vendor's communication is great. They attend to our issues right away and resolve them right...
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Relationship
The only problem we have right now is that we are working with an old version of Dolbey's system....
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Product, Value
We started with the older version of Dolbey's product several years ago and updated it when we...
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Relationship
Dolbey’s support team is a responsive team. They will email us when it is time to do an upgrade...
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Loyalty
One thing on our wish list is definitely coding for professional fees for the physicians in Fusion...
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Product
The Dolbey product's integration could be better, but some of that could be because of our EMR.
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Relationship, Operations, Product
I would highly recommend the product to someone who wants to be able to have support but also kind...
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Product
I would buy Fusion CAC again. It works really well. Dolbey performs very well at providing codes...
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Product
Based on interface limitations, we cannot use Dolbey’s query module as designed, so we have some...
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Relationship
Dolbey’s support has been good so far. I think the vendor is very good at proactive service....
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Product
The coders are all hitting or exceeding their goals. There was a bit of a learning curve, but it has...
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Relationship
The vendor has been great. They have been very helpful with any special things we have needed, and...
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Product
I absolutely love the pop-up window the product has with the Medicare Code Editor, the Outpatient...
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Operations
Dolbey recently started the Dolbey community. That helps with training for users. If we want...
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Relationship, Product
We haven’t had any issues with Dolbey. Dolbey is really good at ensuring that their cardiology...
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Loyalty, Product
Fusion CAC has room for improvement, especially when it comes to its reports and dashboards. The...
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Relationship
Our contacts at Dolbey work with us, and they have spoiled us for all other vendors. With other...
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Operations
The initial training that we received during our implementation was fine. The vendor was very...
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Relationship
Dolbey's strength is their willingness to take ideas and suggestions from their sites and find ways...
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Product
The biggest downside to the system is that it has standard reports that aren't very extensive. With...
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Value
One thing that I really like about Dolbey is that they don't nickel-and-dime us for every little thing....
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Value
We did not interface enough of our EMR into Fusion CAC, so the solution really isn’t giving us the...
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Relationship
If someone just needs a CAC system and can work with a more simplistic platform, then Fusion CAC...
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Loyalty
Fusion CAC doesn't have everything I need, so we are moving to a different product. We want an...
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Value
Fusion CAC has been successful based on what we expected. We like having the CDI and the coder on...
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Relationship, Operations
Dolbey is a great vendor. Their customer service is spot on. When we let them know that we need...
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Operations, Product
I would rate Fusion CAC's coding suggestion accuracy and quality pretty high since we did our tuning...
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Value
I want to see more impact from Fusion CAC on our coders’ productivity. Their productivity has...
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Value
Dolbey has been fair in charging. I should have incurred additional costs for something, but they...
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Operations, Product
We had some issues with Dolbey’s implementation of an upgrade. We had some downtime. That happened...
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Relationship, Product
I am not sure what Dolbey has in the hopper for the outpatient piece. Things seem a little sketchy....
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Loyalty
I am glad I went with Fusion CAC. I spent a lot of time waxing and waning over what software I was...
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Relationship
Dolbey has great support and representatives who know how to work the system to meet our needs. They...
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Relationship
As Dolbey grows, it gets harder for them to ensure their old clients are getting everything they need....
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Operations
Fusion CAC's implementation was done very well. We had a seamless go-live, and I have been very...
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Operations
We could have received better, more extensive training from the vendor.
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Culture, Product
The vendor promoted that the product would be able to automatically code certain things. It can do...
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Relationship
The system has the potential to be a great product. The vendor's staff members are very easy to work...
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Operations
I’m hoping that some of the implementation suggestions that we have given the vendor will be taken,...
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Product
There are always some codes that are not accurate, and there are algorithms that need to be tweaked,...
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Product
The vendor could cut back on a lot of noise. If I'm looking at a H&P or another type of document,...
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Product
Currently, I can take two progress notes and compare them to show the difference between the two....
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Relationship
Dolbey has been good to us, but strategically, they aren't really getting into the autonomous game;...
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Operations, Product
We have worked through a number of issues concerning upgrades in Fusion CAC, but we still have some...
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Relationship
Dolbey’s support is adequate and relatively timely, and I get an email every week about all our open...
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Product
We are struggling with Fusion CAC. Other than the base suggestion of codes, the solution doesn't...
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Loyalty, Product
Fusion CAC only does hospital billing, so it doesn't really apply codes very well across the...
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Operations
Dolbey doesn’t do a ton of training. They have subject matter experts who do webinars, but the issue...
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Value
In order to get an improved experience with a different product than Fusion CAC, I would have to...
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Product
I’m not happy with some technical details in Fusion CAC, like how the solution launches or the way...
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Product, Value
Our experience with the system is decent because it suggests a good percentage of the codes to the...
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Product
The product doesn't really have a dashboard that is a one-stop shop. We would like there to be a...
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