Fusion CAC
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

The vendor is always innovating, and they are always very receptive to client feedback. We bring any...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had a conversation with Dolbey about the things that are up and coming for them. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some payer issues in the system. If a patient is readmitted within a certain number of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, the product was a little clunky, but it helped us. We are still having some issues with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I reach out to the vendor's support people, they will respond to us. However, they won't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system looks a little cleaner than it used to. It is more aesthetically appealing now.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is very diligent about telling us when updates are available. The functionality all looks...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Everything has been good since we got up and running. Only every once in a while do I have to reach...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were using a tremendous number of outside coders when we started, and we almost immediately...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like that we can get everyone into the system who needs to be in the system. Fusion CAC is a great...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our coding productivity went way up after we went with Fusion CAC. Our output is now higher, and we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey has worked with us to get certain modules installed and to connect the product with our other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey is my favorite company to work with. They have great customer service. They hear what we are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think if I were to ask, Dolbey would tell us what is on their road map, but I don’t know that they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey is pretty rock solid right now. I don’t know that I have anything specific they could improve...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Fusion CAC is very user friendly. There have been quite a few things we have changed in terms of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't heard from any of Dolbey's executives since before the pandemic. The communication has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Dolbey has been good about improving the workflow. There are still a lot of improvements Dolbey...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are certain things that Dolbey charges for, but they also make a lot of changes without...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The biggest struggle with Fusion CAC is the procedure suggestions, but that would be the case with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I were looking for a CAC solution today, Fusion CAC would be a consideration, but with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only training we had was when we first started using Fusion CAC. We were extremely satisfied...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We work pretty well with integrating Fusion CAC and our EMR as much as we can with the limitations...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we first went live, Dolbey was very attentive, but the communication has been waning. Dolbey...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It took a few years for us to get to a good level of accuracy with Fusion CAC. We still get one-off...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Early on, our coders didn’t like Fusion CAC because they thought it added an extra step. Coders have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Fusion CAC again, but I would definitely do some things differently in terms of managing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey is very responsive. When we ask the vendor for something, they are clear about whether they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey is very supportive during the go-live process. Whenever we have an upgrade, the vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Although Dolbey frequently upgrades the documentation, it could be more detailed. If Dolbey had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have asked for items that would push the limitations of Fusion CAC. We expected that the ability...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC integrates with our EHR, but we have to do a lot of work to get documents to display...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC is a slick tool when it works correctly. The user interface isn't too busy, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we submit a ticket for an issue, Dolbey usually responds quickly. The support team does a good...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, Fusion CAC is a good product for what I use it for. When I use the system, it is user...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is pretty much our responsibility to test for an upgrade, but Dolbey does install it in our test...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell a peer that Dolbey is a very good vendor to partner with. I would tell others to make...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support is excellent. If Dolbey can't handle something, they get somebody else. We do have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our greatest success from using Fusion CAC has definitely been implementing ICD-10. The system has...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All in all, we have had a good experience with Fusion CAC. The system is easy to use, and the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The service and support from Dolbey are very good. Dolbey works so well with us and is so helpful...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the beginning, things were a little rough, but Dolbey’s support staff set up regular calls in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were in the process of trying to create something, and Dolbey showed us ways we could keep the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Dolbey has sat on the phone after hours, not only with me but also with another vendor, and we have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have not had any issues. Dolbey has been able to do anything they said they would. Fusion CAC...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC is a very high-quality product with convenient, good service. When we were doing...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC is an excellent product. It gave us a very quick return on our investment. When we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When managing coders, we need good metrics to judge their productivity and quality. Fusion CAC is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey has a new piece of software that is going to be really helpful. The vendor is good at staying...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a true partnership with Dolbey instead of a vendor-client relationship. The vendor's people...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things that people are always concerned about when moving to a new CAC product is how the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution's implementation can be done in a few months, and a lot of the implementation is done...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe Fusion CAC will be part of our long-term plans. We were considering not using it as our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy Fusion CAC again unless I could buy a certain other vendor's system. But Dolbey does a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey does not nickel-and-dime us to death. They are very reasonable, and their support process...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is difficult to integrate Fusion CAC with our EMR, but I don’t know whether that is our EMR...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like Fusion CAC. Outpatient coders like it because it gives them the worklist and connects to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only drawback with Fusion CAC is that sometimes the suggested codes aren't correct. The system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t use Fusion CAC for our inpatient coding at all because it is too cumbersome.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC would definitely be on my list to review if I were purchasing again. Fusion CAC is a very...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of a transition, we really haven't had communication back and forth. I am not sure that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC provides some good outcomes. Though we are in a unique situation, the product stands for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor will listen to our ideas. Many of our requests have been put in future upgrades. Dolbey's...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Healthcare is always changing, so our focus may need to change in different areas. Dolbey has been...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think we messed up some of the suggested codes. Dolbey is correcting that, but things went on for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Reporting from Fusion CAC is great. We have excellent tools to help generate reports that are easy...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC can be a bit sensitive. I have to monitor that sensitivity. For example, if we have a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC is easy to use and easy to train others on. I am able to drive the product myself. It is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To improve their training, the vendor should set up a monthly call with their coders to review how...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor doesn't nickel-and-dime us. They absolutely work with us as far as prices go.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is absolutely user friendly. Its look and feel are good, and it is easy to make changes...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is outstanding. The vendor monitors our system, and they are proactive....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor needs to improve the system's reporting. Their user reports need to be more robust for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The staff appreciated some of the changes with the new upgrades. I was involved in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The software still has some glitches for us, and that is because of our EMR setup. Certain aspects...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Dolbey made promises that they couldn't keep. We had been told that Dolbey’s system was self-tuning...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fusion CAC highlights keywords and so forth. Coders use that more often than they use the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Care trends don’t flow over into Fusion CAC from our EMR. The NLP functionality has some limitations...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Upgrades are easy to implement. The solution is working the way Dolbey said it would. We have heard...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Dolbey product seems to be well supported. There were some things we wanted to do that I would...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our relationship is with the Dolbey salespeople, and in our experience, they are doing a good job....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the fact that the product is presenting codes. The codes are unassigned, so we have to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has a template builder, and it is pretty nice. We can develop the query templates. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Reporting, such as ad hoc reporting, is a big thing that I would like the vendor to improve.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am in love with Dolbey’s product. It is intuitive. Dolbey has streamlined our processes. We have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Dolbey goes out of their way to make sure we get our money's worth. Dolbey tells us that they don't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a learning period for the software, and sometimes it recommends some really odd things.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I was really impressed with Dolbey's go-live and build processes. Their team was extremely...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have one vendor representative who is amazing. That person answers questions, talks about what we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is flexible enough, and we can make it work the way that our facility needs it to work. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Dolbey has the ability to pull in patients' medication and lab work. They don't pull it in the most...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC is really nice. The system has documents, and we are able to get our codes and DRGs. It...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the system continues to function on the same path that we have been going over for the past few...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC is good. Like every CAC, it picks up a lot of things just because of the drag-in. If the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC does not pick up the surgeries well. Or it will pick up one thing, like a peripheral IV,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The CAC is only within the Dolbey product. It doesn't integrate with any other software that I know...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fusion CAC is easy to use. I really don't have many problems with it, so I haven't had to ask for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of using the product in different departments, the product does everything we want it to....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of the product working as promoted, there were no surprises. In fact, the product is even a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we could give Dolbey an even higher score, we would. We hold all of our vendors to the same level...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's executives were very participatory during the steering committees. For ongoing support,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If the support people are not immediately available, they usually call us back within half an hour....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Dolbey was not the least expensive vendor on the market, but they have absolutely earned every...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Dolbey takes a lot of feedback from us. We have a good relationship, and the product works. Dolbey...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't really deal with phone and web support, but I have been on email chains with some of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has made major changes with their tuning this year; it has really gotten more aggressive...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is extremely easy to use. Because it is easy to understand, whenever I have new staff,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are times when a code suggestion is broken, and not all specifics are included. Or there is a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would absolutely buy Fusion CAC again if the decision was up to me. I was not pleased when we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Anytime Dolbey has an upgrade available, they reach out to us to see what upgrade time works with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we initially went live with Fusion CAC, the team we worked with came on-site right next to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fusion CAC is great when it comes to the ease and simplicity of the screen. I have seen some systems...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do have to make some code suggestions to Fusion CAC, but we would have to do that regardless. If...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the way our interface is set up to be pulled to Fusion CAC from our EMR so that we know...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We really haven't seen a huge difference in Fusion CAC since we started; there have just been...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Dolbey’s support is awesome. Since the go-live, there have not been any issues where I have had to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Ever since we started using Fusion CAC, productivity has improved. Even with the change to ICD-10,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had organizations inquire about Fusion CAC and come to see it. I tell them I don’t ever want...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since we have gone live, there have been a lot of improvements to the system. Dolbey is great at...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We want to see more administrative dashboards where everything is gathered on one page for a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a very good experience with Dolbey. Everybody is easy to work with. If I have good...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are going to upgrade the system to the latest version in the future. From a coding perspective,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I work with a lot of other companies where I have to pay for everything that I request. That is not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles