Commentary Summary
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User Commentary
Relationship
Dolbey is open to making changes to the system. They don’t just say something is the way they built...
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Other Observations & Comments
The upgrades have gone very well. The only thing I would say about the implementation is that it...
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Implementation and Training
The training has been very good. We actually went live, and a few months in, we weren't seeing the...
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Functionality and Upgrades
Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...
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Relationship
When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...
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Service and Support
We don't ask for anything from the customer support team that they don't respond to immediately. The...
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Service and Support
Our experience with the vendor has been very good. I have no issues with them. They have...
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Functionality and Upgrades
We had an issue with the vendor's reports, but since then, the solution has become much more robust...
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Functionality and Upgrades
When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...
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Other Observations & Comments
Dolbey has an opportunity to better integrate their system with other systems, but the...
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Future Outlook
I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...
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Service and Support
Dolbey is responsive, and we are very pleased with their folks.
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Relationship
We had an excellent consultant from a separate company come work with us, and that person did a...
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Functionality and Upgrades
I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...
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Functionality and Upgrades
With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...
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Service and Support
Dolbey's service people need to realize that certain folks don't know what the service people know,...
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Relationship
I have already recommended Fusion CAC to a peer. The product definitely assists with coding....
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Implementation and Training
Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...
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Relationship
Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...
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Implementation and Training
We don't get training. We had training early on when we switched to the new version. When it is...
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Relationship
Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...
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Relationship
Automatically populating all the codes helps increase production. There are a few things here and...
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Functionality and Upgrades
The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...
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Implementation and Training
Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...
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Functionality and Upgrades
There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....
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Interfacing and Integration
The vendor said they had integrated with the encoder that we use. They neglected to tell us that...
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Relationship
Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...
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Functionality and Upgrades
Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...
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Technology
We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...
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Service and Support
Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...
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Technology
Our full-time employees haven't gained any efficiencies from using Fusion CAC.
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Implementation and Training
Dolbey is always willing to train our teams.
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Functionality and Upgrades
We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...
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Functionality and Upgrades
If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...
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Service and Support
We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...
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Lessons Learned
For what we have Fusion CAC for, it is meeting our needs. I just wish we would have expanded it...
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Service and Support
When we recently moved from the older platform to the newer platform, there were things we weren't...
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Functionality and Upgrades
Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...
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Lessons Learned
Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...
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Relationship
What I like about Dolbey is their management. I have been with them for a long time, and we usually...
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Service and Support
Dolbey’s support is great from both their regular help center and their subject matter experts. We...
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Sales and Contracting
One complaint I have about Dolbey’s support is that sometimes we have tickets that stay open when...
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Functionality and Upgrades
I really enjoy the Fusion CAC application. However, there are a lot of things that the system can do...
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Other Observations & Comments
Any complaint I get from any end user has nothing to do with Fusion CAC. The complaints are always...
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Functionality and Upgrades
Fusion CAC’s technology is fairly old, and we have to put a fair bit of tuning into it. The quality...
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Functionality and Upgrades
We are looking for something that does more autonomous coding, and Dolbey is just not moving in that...
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Service and Support
We have had a lot of issues with our third-party vendor EMR implementation relative to Dolbey. There...
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Relationship
The people at Dolbey are extremely easy to work with and knowledgeable about what they are doing and...
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Service and Support
The implementation was very smooth. Dolbey goes above and beyond to get the job done and make things...
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Functionality and Upgrades
The product is easy to use and look at and is user friendly. It is organized in a way that is easy...
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Implementation and Training
I was extremely satisfied with the initial training, but we haven't had ongoing training from Dolbey....
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Technology
Dolbey could do better with building out reports for upper-level administration. They have built-in...
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Functionality and Upgrades
Fusion CAC is very user friendly. A coder can go in and learn the product by themself. It is a great...
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Functionality and Upgrades
Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...
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Relationship
Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...
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ROI / Cost
With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...
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Interfacing and Integration
We do not come across any errors with Fusion CAC when we provide reports to other departments with...
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Functionality and Upgrades
Dolbey meets our needs and is exactly what we are looking for in a vendor. The accuracy of data is...
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Other Observations & Comments
Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...
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Functionality and Upgrades
Once the account gets coded in Fusion CAC, the product sends the code to our billing office. I...
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Functionality and Upgrades
With Fusion CAC, I just code and go. I move through the system pretty quickly, so the product isn’t...
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Service and Support
Dolbey’s communication is good. If we email them, they respond in a timely manner, so we aren’t...
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Implementation and Training
The training for the new version of Fusion CAC was extremely simple. There wasn’t really much involved....
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Functionality and Upgrades
Fusion CAC is doing what it is supposed to do. I would recommend it. I don’t know what else is out...
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Functionality and Upgrades
We had certain things in place with the previous version of Fusion CAC, and I don’t understand why...
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Sales and Contracting
Dolbey has been really good about that the way they charge us. Our contracts with them are...
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Functionality and Upgrades
Fusion CAC would be easier to use if it had more pop-up help windows. I wish Dolbey offered more...
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Relationship
One of our IT people expressed that another vendor should be more of a true partner like Dolbey has...
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ROI / Cost
When we started computer-assisted coding, we reduced our coding staff by almost 50%. Now that we...
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Functionality and Upgrades
Occasionally, there are some reports that I would like to go through and fine-tune with the people...
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Functionality and Upgrades
Our nurses like the product, and overall, it is pretty organized. There are minor things that I wish...
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Service and Support
The support for Fusion CAC, whether it be through email or the vendor's help desk, is wonderful. The...
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ROI / Cost
Dolbey has a mixed approach with their product. Part of the product is automated in terms of showing...
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Functionality and Upgrades
It is hard for any software system to understand contacts and what is being said, and we sometimes...
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Service and Support
Sometimes, when we request reports or try to straighten out all of our reports, we send a lot of...
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Implementation and Training
Our nurses aren’t very technologically savvy, so I don’t feel like they have received the training...
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Service and Support
We have had issues with Dolbey’s customer service and with getting things resolved. We told the...
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Future Outlook
Whether Dolbey is in our long-term or short-term plans is hard to answer. I am still trying to...
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Lessons Learned
We pay a good amount of money for what we have from Dolbey, but it just feels like we have to do a...
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ROI / Cost
Dolbey’s charges are too frequent. They charge for training, education, interface updates, tools,...
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Functionality and Upgrades
Dolbey has carved out a niche for themselves, and they play to that strength, but it doesn't appear...
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ROI / Cost
With Fusion CAC, we have been able to reduce costs and increase codes by account increase. That...
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Functionality and Upgrades
Dolbey is good at diagnosis coding. The product is pretty accurate in terms of diagnosis and coding...
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Service and Support
I am not sure what our contractual terms are for the support people, but on the days that we have...
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ROI / Cost
The vendor isn't big on nickel-and-diming. They will make a change if they think it is warranted,...
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Functionality and Upgrades
Overall, Fusion CAC is a good product. For most products, we can't get everything out of one system....
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Functionality and Upgrades
Some of the coders still use the book rather than the product, but that is just because the coders...
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Functionality and Upgrades
I have positive feelings toward the product. Fusion CAC streamlines a lot of the rote search process...
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Functionality and Upgrades
Dolbey operates similarly to another vendor's product, but I prefer Dolbey because Dolbey's system...
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Implementation and Training
Upgrades for Fusion CAC have come out pretty timely. The implementation of the system was good, and...
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Interfacing and Integration
The product integrates well with our EMR solution. I don't think it connects with anything else.
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Relationship
The vendor is always innovating, and they are always very receptive to client feedback. We bring any...
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Functionality and Upgrades
Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....
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Relationship
The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...
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Relationship
We haven't had a conversation with Dolbey about the things that are up and coming for them. The...
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Functionality and Upgrades
There are some payer issues in the system. If a patient is readmitted within a certain number of...
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Functionality and Upgrades
Initially, the product was a little clunky, but it helped us. We are still having some issues with...
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Service and Support
If I reach out to the vendor's support people, they will respond to us. However, they won't...
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Functionality and Upgrades
The system looks a little cleaner than it used to. It is more aesthetically appealing now.
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Functionality and Upgrades
Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...
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Relationship
The vendor is very diligent about telling us when updates are available. The functionality all looks...
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Functionality and Upgrades
Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...
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ROI / Cost
Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...
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Service and Support
Everything has been good since we got up and running. Only every once in a while do I have to reach...
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ROI / Cost
We were using a tremendous number of outside coders when we started, and we almost immediately...
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