Fusion CAC Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We haven't had any issues with Dolbey's coding suggestion accuracy and quality, and they have a...
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Operations
We were able to get up to our regular productivity levels within a few months of going live with...
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Culture
Part of Dolbey's selling point is that Fusion CAC is encoder agnostic, but the interface between the...
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Relationship
Dolbey is extremely responsive. They maintain Fusion CAC, and anytime there is an issue, they are on...
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Product
I do work with the coders quite a bit, but I haven't heard about any issues regarding how well...
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Product
I have used other CACs at other organizations, and what I found with Fusion CAC is that the engine...
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Operations
The implementation of Fusion CAC went well, but once Dolbey got it implemented, we were left all...
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Product
Our coders say that Fusion CAC is just so busy that they don't know where to direct their eyes....
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Relationship
When we present issues, Dolbey of course says that they are working on them. They sometimes put in a...
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Loyalty, Operations
I'm not going to blame Fusion CAC for the difficulty that end users have; I'm going to blame CAC in...
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Loyalty
If I personally had my way, I would buy Fusion CAC. However, our organization is looking at...
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Relationship, Operations
With Dolbey, we had asked for certain people to be on our project, and they were there from the...
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Relationship
Whenever there are upgrades or issues, the Dolbey team makes us aware and coordinates with us so we...
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Relationship
I was recently on the KLAS site, and I found the comments about Dolbey very disappointing. Dolbey is...
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Culture, Value
Dolbey is very clear contractually in terms of cost and the annual increases, so there are no...
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Relationship, Product
I don't know whether Dolbey still tweaks the engine so that it understands how to recognize the...
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Product
We have folks who like the system for mortality reviews and PSI reviews. Fusion CAC is a good tool...
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Value
When we initially deployed Fusion CAC, we saw an increase in productivity, but I am not sure that...
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Loyalty
We are looking at moving to another vendor's system. We are also considering staying with Dolbey,...
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Product
Fusion CAC requires a lot of work on the part of the provider to keep it updated so that it can...
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Culture, Relationship
Dolbey doesn't seem to want to be innovative in the computer-assisted coding space, and we have had...
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Product
I would suggest having the option to hide the code suggestions in the documentation. A lot of times...
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Operations
From my viewpoint on upgrades, Dolbey's implementation services have been great, but I'm not part of...
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Product
I like that if we are doing a search for a term in Fusion CAC, we can see how many different...
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Relationship, Operations
The vendor has a user community where we can go and post things for our organization, like different...
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Relationship
We use Fusion CAC mainly for the facility coding. I know Dolbey has some stuff for pro-fee physician...
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Relationship
Dolbey’s support is excellent, and they are very responsive. We cut a ticket, and they are right on...
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Product
Fusion CAC seems to work pretty well, and the coding suggestion functionality, accuracy, and quality...
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Culture, Loyalty, Value
The reason why we have stayed with Dolbey so long is the price of the product. We locked into a...
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Culture, Loyalty
We are moving to a different product because we are looking for something more all encompassing. We...
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Operations, Product
The issue is not that Fusion CAC doesn't integrate; there is sluggishness and issues with the...
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Relationship
Dolbey is very easy to get in contact with and always gets back to us right away.
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Product
I like the reporting in Fusion CAC. I like the efficiency of it and the fact that I can do it...
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Relationship
A lot of Dolbey's executive people are involved. I am surprised about that. Those people are very...
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Product
We are using new functionalities from Dolbey that require a little more tuning so that users can get...
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Relationship
I would tell someone considering Fusion CAC that the system is very user friendly. It is very easy...
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Value
Previously, we were not able to identify and pick up as many codes in our human coding, and what...
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Product
If I were to give Dolbey improvements, they should build out a professional coding model. We have...
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Value
We have had a bit of a hiccup with Dolbey on charges, and that is because we also use another coding...
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Loyalty, Product
There are lots of redundant code suggestions, suggestions where there are no diagnoses, and things...
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Relationship
The support is prompt when we are trying to resolve issues. Dolbey has a very cooperative and...
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Product
Dolbey doesn’t keep all their promises because of system restrictions and staffing. I don't think...
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Loyalty, Product
We have started using Dolbey's physician coding module. That has been in our process for a while. We...
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Loyalty
We use other programs on our physician side, and Fusion CAC doesn't talk with those programs as well...
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Value
I would buy Fusion CAC again because I have used several other solutions. I have seen some of the...
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Relationship
We can submit new features or functionality changes to the vendor. We have a great working...
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Relationship
If Dolbey sees a problem, they will reach out to us. They can see things that are occurring, and...
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Operations, Product
Dolbey has set up Fusion CAC so that the system is pretty intuitive. We could open it and figure out...
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Product
The only issue with the integration is some back-and-forth with our EHR, and I think the issue is...
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Relationship, Operations
We have regular calls with Dolbey. We had been going over things, and we hit a snag with our...
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Relationship
Dolbey accepts feedback from us whenever we discover something we need. If something is coming out...
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Relationship
Dolbey’s biggest strength is that they are in touch with the end user and are open to feedback and...
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Loyalty
For improvements to the product in the future, the vendor could look at working toward a transition...
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