Fusion CAC Commentary

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Dolbey was super hands on with us for training. They came on-site, and they were really great.

Fusion CAC needs to be better at simple things. If documentation is on two lines, it can't link...

I just feel like Fusion CAC is not progressing in terms of innovation. I asked the Dolbey team...

We have a regular meeting with Dolbey. But if we have a request, it has to go through their vetting...

We do a lot of internal training with Fusion CAC. The good news is that it is relatively...

We have seen major improvements in our productivity using Fusion CAC. It helps us in a number of...

Back when we implemented Fusion CDI and Fusion CAC, Dolbey was very involved with everything,...

One of the main things I noticed in Fusion CAC is that when there's a line break in the physician's...

Coding and other revenue cycle leadership have discussed adding an automatic coding capability to...

We used to partner very closely with Dolbey, but we don't do that as much anymore. When we did,...

I think Dolbey could do some different things for chart prioritization, maybe by including different...

Whether Fusion CAC remains part of our long-term plans depends on other autonomous coding software...

We want Dolbey to be in the generative AI space. We want their technology to suggest codes by...

We went live with a brand-new EMR, so the Fusion CAC engine is still learning because the...

We've had requirements beyond what Dolbey would typically deliver, and they have delivered on our...

Coder productivity is doing well with Fusion CAC. It's not like we're backlogged on coding charts....

Before the organization decided to go to our current EMR, Dolbey was working with us on our legacy...

We're integrated with our EHR, so what the EHR sends over is what Fusion CAC ingests and processes....

I'm very satisfied with the Fusion CAC product, how it works, and how it integrates with our EHR....

Dolbey has a personal touch that no other organization has. Everyone we talk to is there for the...

There’s always room for improvement, but Dolbey has delivered on the numbers they were promising. We...

Since I am the IT director, I deal with Dolbey every minute of every day, and I like their support....

Our coders were not using Fusion CAC coding suggestions previously, so using the system was a big...

We have outsourced to another vendor, and they are bringing in some other software, so I really...

We’ve had good luck with Dolbey’s support people. They're just very responsive when we place...

When we open tickets, Dolbey responds immediately. They recently helped us by creating a custom rule...

Dolbey does upgrades to Fusion CAC, but they’re not great.

Fusion CAC speeds up the productivity of the coders, and knowing that they can trust the codes, the...

Fusion CAC is pretty consistent. Dolbey is always coming up with new features and additional...

There's always been a little bit more partnership with the inpatient and CDI space. Outpatient was...

We're losing money. Right now, our ROI is negative. The solution just isn't able to handle...

In the inpatient space, we have been using Fusion CAC for a while, and it’s very successful. In the...

We have a problem with the workflow of the claim edits and the extra steps. The solution isn't very...

I do just feel like there have been a lot of inconsistencies with the code suggestions that the...

Fusion CAC hampers us in that a lot of things have to be the same across the board on the inpatient...

I've submitted emails for corrections, and the vendor tends to respond in a timely manner. I don't...

The tuning system could use some work. We've heard consistently that the system will get better and...

Dolbey didn't want to train our staff members before the go-live. They wanted to just dump us in the...

Fusion CAC has some flexibility, and I do like the fact that it has an auditing module available in...

Like any vendor, Dolbey is pricey.

Fusion CAC has not increased or decreased our productivity, but it brings to the forefront some...

Dolbey provides a lot of support and at-the-elbow testing. If certain functionality does not exist,...

By using Fusion CAC, we recently were able to expand into visibility for our CPT or procedure code...

The Fusion CAC training is great. Our go-live went very smoothly. People still talk about it today....

A lot of times when we talk through development items with Dolbey, they mention that they are not...

We had operational goals we wanted to achieve, and Dolbey either had a workaround for everything we...

If someone is looking for a customizable CAC product, struggling with support, or finding that...

When we went live in the beginning, we had other products as well. Typically, we cannot do a...

I would love to see more development in the professional billing area. Dolbey is doing great things,...

I know Dolbey’s analysts by name. They always think things through and know our workflows. A lot of...

In Fusion CAC, the code-suggest feature could use improvement. The vendor has a tuning system, which...

Dolbey’s training was a little different because they trained us as we were going live. It was...

Fusion CAC’s ability to incorporate certain DRG-related information into our EHR is limited by...

Dolbey has supported us with custom development for items that are important to our organization,...

Dolbey's support people are amazing, and that is easily my favorite part of using the solution. They...

We have asked Dolbey for some custom work or script changes, and they always scope out the request...

Unfortunately, we're moving products. This was decided by our corporate leaders. They decided on a...

So far, the solution’s impact on our coders’ productivity has been good. I think the price is...

The vendor is great. Their responsiveness is great. They're willing to work with us. They listen....

Fusion CAC doesn’t have hardly any downtime. From an IT perspective, there aren't a lot of pickups...

We do have wish-list items that come up every so often, and we usually work with Dolbey to come up...

Dolbey’s support a couple of years ago went through a rough patch where they were a little slow to...

The reporting, especially on the CDI side, is an area where Dolbey could improve. They have a great...

We would really like there to be predictive AI for DRG. Dolbey is moving toward that, and we are...

Dolbey answers all of my questions in detail. The people from Dolbey who have helped me with...

The only thing I'd like to see improvements in is tuning with code selection and suggestions. That...

Dolbey has really improved over the last few years. They've been a lot more innovative than I...

Dolbey feels like a small company, so they are very easy to communicate with. What is really...

When something in Fusion CAC wasn’t working well for us, Dolbey configured an alternative workflow...

There are a handful of coders who send me incorrect code suggestions from Fusion CAC. In meetings...

We've challenged Dolbey to do things within Fusion CAC that they haven't done before. We've...

Dolbey bends over backward for their clients. With former CAC systems, we have made suggestions to...

We are still running into missing codes that the system should have picked up. There are still...

Dolbey is always trying to improve their product. They are constantly upgrading and making changes.

We are really happy with Dolbey. The implementation was great. They understand the product and pass...

All of our references are embedded in the application. There are really dynamic reporting...

Fusion CAC has blown pretty much every other product out of the water. It is completely...

The world is Dolbey's oyster, and they are so open to feedback. Based on how they partner with all...

Dolbey has been able to implement everything we have thought about. We recently stood up something...

Dolbey is amazing. Anytime we open a ticket, they usually respond the same day. If not, they don't...

Fusion CAC is worth every penny for its utility, all the things it has opened our eyes to, the...

When we integrated things with Fusion CAC, we didn't do it with the intent of increasing...

Dolbey is very transparent and honest about what changes are coming. If we have to ask for a new...

We have asked Dolbey to implement an audit worksheet, which is essentially a tabular list that has...

We owned a large chunk of the training for our team when we implemented the system, but Dolbey's...

Dolbey came on-site for something, and they actually helped us stand Fusion CAC up. They provided...

Fusion CAC has the same limitations as just about any NLP tool. It has trouble understanding...

Dolbey’s training program was very good, and all of our users did really well with the actual...

Dolbey is very willing to hear what we want to do and help us get there, although there is sometimes...

One of the best parts about Fusion CAC is that if we find things that are not right, Dolbey has a...

We have asked Dolbey for a couple of features that would help Fusion CAC read a note the same way a...

The support from Dolbey is wonderful. Fusion CAC is so much better than the horrible system we had...

Dolbey has a vision, and they have a new module that we don’t have yet, but we do want it. That...

With Fusion CAC, we can’t get our charging point system on our audit worksheets, but then other...

Fusion CAC has been a really good product. It is easy to use and very effective.

Dolbey has always been great. When we reach out, they get back to us the same day and resolve things...

When Dolbey has upgrades and updates, they come up with things I did not even think of, and I...

Having documentation in Fusion CAC is a great thing. The computer-assisted coding, worksheets for...

I have asked Dolbey for the ability to drill down on more things with automated reports instead of...

Fusion CAC is working as Dolbey said it would. Fusion CAC helps my team, but when I think about it,...

Dolbey is always looking for feedback on any of their different functionalities or workflows, and...

With Fusion CAC, there are sometimes inaccurate codes suggested, and there are sometimes line breaks...

I know people at every level of Dolbey, and they are wonderful. Also, their customer service is...

Fusion CAC has been extremely stable and very reliable. Our coders can work almost entirely in the...

During the installation of Fusion CAC, Dolbey worked really hard to make it what we wanted. Even if...