Fusion CAC Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 1:15:50 PM and Model.EvProductId = 67963

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User Commentary

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Director

ROI / Cost (care and feeding)

Charging us for everything is just how Dolbey is built. Every time we need something, we put in a...

Nov 2020
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Director

Other Observations & Comments

I don’t really use Dolbey for training. I know there will be some training when we get our next upgrade....

Nov 2020
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Director

Service and Support

I didn’t ask Dolbey for much when COVID-19 hit, so it was business as usual. It was nice that my...

Nov 2020
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Director

Implementation and Training

We are excited about our upcoming upgrade. Dolbey is going to add many more bells and whistles that...

Nov 2020
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Director

Service and Support

Dolbey has excellent service. We get immediate attention from them when we need it. If we call them,...

Oct 2020
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Director

Functionality and Upgrades

Every side of Dolbey that we use has increased our productivity tremendously. Whenever we have...

Oct 2020
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Director

Relationship

Something that I like on the transcription side is that Dolbey is innovative and comes up with new...

Oct 2020
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Analyst/Coordinator

Service and Support

Dolbey does extremely well in their documentation. They work with us to make changes as needed so...

Oct 2020
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Director

ROI / Cost (care and feeding)

Dolbey gets paid for what they do, but I wouldn’t say that they are nickel-and-diming. I would say...

Oct 2020
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Director

Functionality and Upgrades

We aren’t using all of the areas of Fusion CAC because we have to overcome barriers with other...

Oct 2020
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Director

Functionality and Upgrades

Fusion CAC is meeting 50% of our needs because we cannot use one side of the product due to an...

Oct 2020
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Director

Service and Support

Dolbey’s support is very good. They do the best they can, and their proactivity is very good too. In...

Oct 2020
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Director

Functionality and Upgrades

Dolbey is very good with the upgrades. They have a great team to help support us through them. They...

Oct 2020
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Director

Functionality and Upgrades

In our most recent update with Dolbey, a lot changed with the platform. I haven’t heard any...

Oct 2020
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Director

Functionality and Upgrades

Fusion CAC's recommended codes are generally one digit off, but not all the time. The tuning has...

Oct 2020
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Director

Other Observations & Comments

I can never say whether or not Fusion CAC will be part of our long-term plans because we reevaluate...

Oct 2020
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Director

Service and Support

To the best of their ability, Dolbey has kept their promises. There are some system limitations that...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Implementing Fusion CAC took a very long time, but that is not Dolbey's fault. The delay was...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Fusion CAC has reduced our workload. We used to track everything on six or seven spreadsheets. I am...

Sep 2020
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Analyst/Coordinator

Relationship

Dolbey is involved with us through regular calls. We are still implementing several portions of our...

Sep 2020
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Analyst/Coordinator

Relationship

Dolbey's strong suit is definitely their attention to their customers' needs. They address...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some cosmetic issues with Fusion CAC. We can design forms in Fusion CAC for some things,...

Sep 2020
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Analyst/Coordinator

Future Outlook

I hope that as we go through the learning process with Fusion CAC, we will get more specific and...

Sep 2020
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Manager

Functionality and Upgrades

Most of our upgrades have been pretty seamless. There is not a big overhead for our staff. Fusion...

Sep 2020
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Manager

Service and Support

Dolbey works well with our end users when they have problems. Dolbey tries to address these problems...

Sep 2020
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Director

Service and Support

This product is stable. Dolbey's customer service has been excellent. They are quick to respond and...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have a contract with Dolbey for their service. In the past, we paid them some money for a...

Sep 2020
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Director

Functionality and Upgrades

We are going to move to Dolbey's new version of Fusion CAC. The new version should have improved...

Sep 2020
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Analyst/Coordinator

Service and Support

We have had issues with Dolbey's technical support people working on our servers for upgrades. We...

Sep 2020
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Analyst/Coordinator

Service and Support

Dolbey's support team members are good. I would even say that they are great when issues are...

Sep 2020
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Analyst/Coordinator

Service and Support

The support is excellent. We always get good, quick responses. In terms of troubleshooting, the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Up until the upgrade, there was very little troubleshooting. We would have to research things every...

Sep 2020
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Manager

Functionality and Upgrades

Fusion CAC is a great product. It is easy to use for end users specifically. Dolbey is a great...

Sep 2020
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Manager

Functionality and Upgrades

The engine requires tuning. It is tuned based on the way our documents flow in and the way the...

Sep 2020
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Manager

Implementation and Training

Dolbey is one of the best companies that I have worked with in terms of implementing a new system...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I can't say how the codes work across departments, but I can say that anytime CMS or anyone puts out...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The latest updated version of the product has an interface where the layout and format are well...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Using the system through Citrix is a little tricky for our coders, especially when they have to...

Sep 2020
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Analyst/Coordinator

Service and Support

Dolbey still has some changes to make to the product. We are monitoring those changes. Dolbey is...

Sep 2020
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Manager

Service and Support

Our coders are very satisfied with the system, and having a streamlined process between CDI and...

Sep 2020
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Manager

Service and Support

We really didn't have any issues with the vendor’s support during the COVID-19 crisis, but I am sure...

Aug 2020
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Manager

Relationship

I think Dolbey has every intention of keeping their promises. We do have a combination code issue....

Aug 2020
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Manager

Relationship

We are quite happy with Dolbey. We have no issues with their executive involvement. I would...

Aug 2020
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Manager

Functionality and Upgrades

There is one thing we are experiencing, and I don't know how unusual it is, but when the coders use...

Aug 2020
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Director

Functionality and Upgrades

We love the system. It is the best and is very helpful with coding. The coders don't like it when we...

Aug 2020
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Director

Relationship

Dolbey has been really great to work with. They are a good partner and always get back to us....

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Dolbey is always open to new things. We used their system for COVID-19, so we were able to...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system performs great. There is a lot I like. I like that I have the ability to change and move...

Aug 2020
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Manager

Service and Support

Dolbey actually does avoid charging for every little thing. They are great to work with. We also...

Aug 2020
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Manager

Service and Support

We didn’t go with another vendor’s product because we have Fusion CAC. We did do a demo of another...

Aug 2020
 Helpful

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Manager

Service and Support

One of the best things about Dolbey is the fact that they actually have someone in the background...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Dolbey avoids nickel-and-diming. We have made many requests, and there have been no charges. That...

Jul 2020
 Helpful

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Manager

Relationship

One of Dolbey’s administrators usually reaches out periodically to see how things are going and to...

Jul 2020
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Manager

Functionality and Upgrades

Overall, the product is great and very user friendly. It has been a great improvement for the...

Jul 2020
 Helpful

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Manager

Service and Support

Dolbey’s support people hear a lot from me because they are the first people I go to when I have a...

Jul 2020
 Helpful

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Manager

Implementation and Training

I would rate Dolbey’s go-live training high. We have made some suggestions in terms of Dolbey having...

Jul 2020
 Helpful

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Manager

Service and Support

Dolbey has been great at supporting us during the COVID-19 crisis. They have reached out. There were...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

If I were using the system differently, I would probably buy it again. The way our hospital set up...

May 2020
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Manager

Functionality and Upgrades

I am satisfied with what I am using the product for. The product can do more than what our facility...

May 2020
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Manager

Functionality and Upgrades

Because of the way we use the product, there is no need for additional training from the vendor....

May 2020
 Helpful

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Director

Service and Support

Dolbey hasn’t done anything to help me through the pandemic. We didn't get our new COVID-19 code in...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Nothing works the way Dolbey says it is going to. I can't do my code sets like I was promised. I...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

There is a new version, and we did look at it. But, of course, there is a price with that, and right...

Apr 2020
 Helpful

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Director

Technology

Nothing about Dolbey has gotten better. Things are just at the status quo. Dolbey says that they...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Some users trust the vendor's codes too much and just accept the codes the system suggests without...

Apr 2020
 Helpful

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Director

Relationship

When we have needed something, the vendor has been available. I am not sure that Dolbey has very...

Apr 2020
 Helpful

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Director

Implementation and Training

The system could do more; maybe it is our fault that we don't just use it for more. But I don't have...

Apr 2020
 Helpful

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Director

Service and Support

When we email the vendor's support people, they do answer in a pretty timely manner. I have not had...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The system is fairly user friendly. The solution has increased our productivity. I can run really...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. We have been charged for things that...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are changes to the codes regarding COVID-19, and Dolbey is quick to respond. There has been no...

Apr 2020
 Helpful

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Director

Service and Support

Dolbey is always very responsive to anything that we have sent. They are also very good at following...

Apr 2020
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Director

Relationship

Dolbey has done a good job of letting us know whenever there is a change in a position, but most of...

Apr 2020
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Director

Functionality and Upgrades

Dolbey has been really good. When we first started, we were all used to ICD-9. Even though we were...

Apr 2020
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Director

Service and Support

Anytime we have had to reach out to Dolbey’s support people or product managers, everything has been...

Apr 2020
 Helpful

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Director

Relationship

Dolbey’s executives have been good anytime we have dealt with them. We have had smooth sailing. The...

Apr 2020
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Director

Functionality and Upgrades

When we first went live, we were excited but also skeptical because two big changes happened. We got...

Apr 2020
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Director

Relationship

The vendor has done very well in supporting us during the COVID-19 crisis. Nothing has changed with...

Apr 2020
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Director

Other Observations & Comments

The only thing that Dolbey's system is integrating with right now is our enterprise system, so from...

Apr 2020
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Director

Relationship

The vendor does very well with strategic ability. They are always receiving feedback from us and...

Apr 2020
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Director

Functionality and Upgrades

The system is very user friendly and is absolutely very easy to use. The vendor has been doing a...

Apr 2020
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