Fusion CAC Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Loyalty, Product
Fusion CAC has some flexibility, and I do like the fact that it has an auditing module available in...
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Value
Like any vendor, Dolbey is pricey.
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Value
Fusion CAC has not increased or decreased our productivity, but it brings to the forefront some...
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Relationship
Dolbey provides a lot of support and at-the-elbow testing. If certain functionality does not exist,...
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Value
By using Fusion CAC, we recently were able to expand into visibility for our CPT or procedure code...
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Operations
The Fusion CAC training is great. Our go-live went very smoothly. People still talk about it today....
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Culture, Value
A lot of times when we talk through development items with Dolbey, they mention that they are not...
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Loyalty, Relationship, Operations
We had operational goals we wanted to achieve, and Dolbey either had a workaround for everything we...
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Relationship
If someone is looking for a customizable CAC product, struggling with support, or finding that...
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Operations
When we went live in the beginning, we had other products as well. Typically, we cannot do a...
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Product
I would love to see more development in the professional billing area. Dolbey is doing great things,...
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Relationship
I know Dolbey’s analysts by name. They always think things through and know our workflows. A lot of...
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Product
In Fusion CAC, the code-suggest feature could use improvement. The vendor has a tuning system, which...
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Operations
Dolbey’s training was a little different because they trained us as we were going live. It was...
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Product, Value
Fusion CAC’s ability to incorporate certain DRG-related information into our EHR is limited by...
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Relationship
Dolbey has supported us with custom development for items that are important to our organization,...
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Relationship
Dolbey's support people are amazing, and that is easily my favorite part of using the solution. They...
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Value
We have asked Dolbey for some custom work or script changes, and they always scope out the request...
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Loyalty
Unfortunately, we're moving products. This was decided by our corporate leaders. They decided on a...
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Value
So far, the solution’s impact on our coders’ productivity has been good. I think the price is...
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Relationship
The vendor is great. Their responsiveness is great. They're willing to work with us. They listen....
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Product
Fusion CAC doesn’t have hardly any downtime. From an IT perspective, there aren't a lot of pickups...
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Relationship
We do have wish-list items that come up every so often, and we usually work with Dolbey to come up...
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Relationship
Dolbey’s support a couple of years ago went through a rough patch where they were a little slow to...
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Product
The reporting, especially on the CDI side, is an area where Dolbey could improve. They have a great...
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Loyalty
We would really like there to be predictive AI for DRG. Dolbey is moving toward that, and we are...
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Operations
Dolbey answers all of my questions in detail. The people from Dolbey who have helped me with...
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Loyalty, Product
The only thing I'd like to see improvements in is tuning with code selection and suggestions. That...
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Relationship
Dolbey has really improved over the last few years. They've been a lot more innovative than I...
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Relationship
Dolbey feels like a small company, so they are very easy to communicate with. What is really...
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Relationship
When something in Fusion CAC wasn’t working well for us, Dolbey configured an alternative workflow...
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Product
There are a handful of coders who send me incorrect code suggestions from Fusion CAC. In meetings...
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Relationship
We've challenged Dolbey to do things within Fusion CAC that they haven't done before. We've...
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Relationship
Dolbey bends over backward for their clients. With former CAC systems, we have made suggestions to...
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Product, Value
We are still running into missing codes that the system should have picked up. There are still...
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Relationship
Dolbey is always trying to improve their product. They are constantly upgrading and making changes.
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Operations
We are really happy with Dolbey. The implementation was great. They understand the product and pass...
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Product
All of our references are embedded in the application. There are really dynamic reporting...
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Relationship
Fusion CAC has blown pretty much every other product out of the water. It is completely...
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Loyalty, Relationship, Operations
The world is Dolbey's oyster, and they are so open to feedback. Based on how they partner with all...
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Relationship, Operations, Product
Dolbey has been able to implement everything we have thought about. We recently stood up something...
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Relationship
Dolbey is amazing. Anytime we open a ticket, they usually respond the same day. If not, they don't...
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Value
Fusion CAC is worth every penny for its utility, all the things it has opened our eyes to, the...
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Product
When we integrated things with Fusion CAC, we didn't do it with the intent of increasing...
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Culture, Value
Dolbey is very transparent and honest about what changes are coming. If we have to ask for a new...
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Loyalty, Product
We have asked Dolbey to implement an audit worksheet, which is essentially a tabular list that has...
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Operations
We owned a large chunk of the training for our team when we implemented the system, but Dolbey's...
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Operations
Dolbey came on-site for something, and they actually helped us stand Fusion CAC up. They provided...
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Product
Fusion CAC has the same limitations as just about any NLP tool. It has trouble understanding...
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Operations
Dolbey’s training program was very good, and all of our users did really well with the actual...
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Relationship
Dolbey is very willing to hear what we want to do and help us get there, although there is sometimes...
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Relationship, Product
One of the best parts about Fusion CAC is that if we find things that are not right, Dolbey has a...
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Product
We have asked Dolbey for a couple of features that would help Fusion CAC read a note the same way a...
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Relationship
The support from Dolbey is wonderful. Fusion CAC is so much better than the horrible system we had...
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Loyalty, Relationship
Dolbey has a vision, and they have a new module that we don’t have yet, but we do want it. That...
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Value
With Fusion CAC, we can’t get our charging point system on our audit worksheets, but then other...
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Product
Fusion CAC has been a really good product. It is easy to use and very effective.
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Relationship
Dolbey has always been great. When we reach out, they get back to us the same day and resolve things...
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Relationship, Operations
When Dolbey has upgrades and updates, they come up with things I did not even think of, and I...
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Product, Value
Having documentation in Fusion CAC is a great thing. The computer-assisted coding, worksheets for...
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Product
I have asked Dolbey for the ability to drill down on more things with automated reports instead of...
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Culture, Value
Fusion CAC is working as Dolbey said it would. Fusion CAC helps my team, but when I think about it,...
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Relationship
Dolbey is always looking for feedback on any of their different functionalities or workflows, and...
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Product
With Fusion CAC, there are sometimes inaccurate codes suggested, and there are sometimes line breaks...
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Relationship
I know people at every level of Dolbey, and they are wonderful. Also, their customer service is...
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Product
Fusion CAC has been extremely stable and very reliable. Our coders can work almost entirely in the...
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Operations, Value
During the installation of Fusion CAC, Dolbey worked really hard to make it what we wanted. Even if...
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Relationship
The vendor's staff is very friendly and helpful.
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Product
I would like to see Dolbey develop better workflows in the outpatient hospital coding space,...
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Operations
Dolbey had all of the materials to help support the training we did for the solution. We actually...
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Product
Now that Fusion CAC is a little more mature, it can run in a more canned format. However, our coders...
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Operations, Value
Fusion CAC is a learning tool, so it tends to get better as we adjust and it learns what we are...
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Relationship
From an update perspective, Dolbey seems to be very on top of things. The only negative thing that I...
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Culture, Loyalty, Value
There is no dissatisfaction that would cause us to change from Fusion CAC. Our organization is just...
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Relationship, Operations
As far as the tech support goes, the Dolbey team is very good to work with. When we did our big...
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Operations, Value
Fusion CAC helps with productivity. I trained a very green coder who had never coded before and who...
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Product
We haven't had any problems with integrations. From a coding perspective, any problems are more with...
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Loyalty
The reason I wouldn't give Fusion CAC a perfect rating is that we have reached out to Dolbey to tune...
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Relationship
Dolbey’s support team has been great at helping us do what we can with what we have. When we were...
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Relationship
Dolbey is easy to work with, and they hardly have any flaws. If we see that something is slightly...
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Product
We get some feedback from coders when something isn’t right with Fusion CAC, but the product has...
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Value
If we have something that we can work together with Dolbey on in a quick working session and that...
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Loyalty, Value
We have a huge interim population for patients, and we have to bill them regularly based on payer...
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Relationship, Operations
There have been times with upgrades for Fusion CAC when we haven't taken them very quickly just...
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Operations
We spent a lot of hours with the Dolbey implementation team members, and they were there with us...
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Operations
Dolbey trained our trainers and our subject matter expert team, and they had some sessions with our...
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Relationship
Dolbey’s support is phenomenal. I talk with a lot of people at Dolbey; I'm more comfortable reaching...
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Relationship
Dolbey's system is encoder agnostic, so I consider the external solution as the encoder too. Dolbey...
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Loyalty, Relationship
Dolbey has actually kept all their promises. We did not have a really good auditing system in our...
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Loyalty, Relationship
Dolbey has a vision of where we might be able to go. We have asked for brand-new things, and Dolbey...
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Product, Value
With Fusion CAC, I love being able to go into the tuning report to see what the code suggestion is,...
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Commentary Summary
Comment Type Breakout