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Fusion CAC
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Mac Boyter
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User Commentary

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Manager

Functionality and Upgrades

Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...

Sep 2022
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Manager

Relationship

Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...

Sep 2022
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Manager

ROI / Cost (care and feeding)

With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...

Sep 2022
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Manager

Interfacing and Integration

We do not come across any errors with Fusion CAC when we provide reports to other departments with...

Sep 2022
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Manager

Functionality and Upgrades

Dolbey meets our needs and is exactly what we are looking for in a vendor. The accuracy of data is...

Sep 2022
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Manager

Other Observations & Comments

Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Once the account gets coded in Fusion CAC, the product sends the code to our billing office. I...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

With Fusion CAC, I just code and go. I move through the system pretty quickly, so the product isn’t...

Sep 2022
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Analyst/Coordinator

Service and Support

Dolbey’s communication is good. If we email them, they respond in a timely manner, so we aren’t...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training for the new version of Fusion CAC was extremely simple. There wasn’t really much involved....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Fusion CAC is doing what it is supposed to do. I would recommend it. I don’t know what else is out...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We had certain things in place with the previous version of Fusion CAC, and I don’t understand why...

Sep 2022
||
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Director

Sales and Contracting

Dolbey has been really good about that the way they charge us. Our contracts with them are...

Sep 2022
||
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Director

Functionality and Upgrades

Fusion CAC would be easier to use if it had more pop-up help windows. I wish Dolbey offered more...

Sep 2022
||
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Director

Relationship

One of our IT people expressed that another vendor should be more of a true partner like Dolbey has...

Sep 2022
||
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Director

ROI / Cost (care and feeding)

When we started computer-assisted coding, we reduced our coding staff by almost 50%. Now that we...

Sep 2022
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Manager

Functionality and Upgrades

Occasionally, there are some reports that I would like to go through and fine-tune with the people...

Aug 2022
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Manager

Functionality and Upgrades

Our nurses like the product, and overall, it is pretty organized. There are minor things that I wish...

Aug 2022
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Manager

Service and Support

The support for Fusion CAC, whether it be through email or the vendor's help desk, is wonderful. The...

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

Dolbey has a mixed approach with their product. Part of the product is automated in terms of showing...

Aug 2022
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Manager

Functionality and Upgrades

It is hard for any software system to understand contacts and what is being said, and we sometimes...

Aug 2022
||
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Manager

Service and Support

Sometimes, when we request reports or try to straighten out all of our reports, we send a lot of...

Aug 2022
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Manager

Implementation and Training

Our nurses aren’t very technologically savvy, so I don’t feel like they have received the training...

Aug 2022
||
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VP/Other Executive

Service and Support

We have had issues with Dolbey’s customer service and with getting things resolved. We told the...

Jul 2022
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VP/Other Executive

Future Outlook

Whether Dolbey is in our long-term or short-term plans is hard to answer. I am still trying to...

Jul 2022
||
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VP/Other Executive

Lessons Learned

We pay a good amount of money for what we have from Dolbey, but it just feels like we have to do a...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Dolbey’s charges are too frequent. They charge for training, education, interface updates, tools,...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Dolbey has carved out a niche for themselves, and they play to that strength, but it doesn't appear...

Jul 2022
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Manager

ROI / Cost (care and feeding)

With Fusion CAC, we have been able to reduce costs and increase codes by account increase. That...

Jul 2022
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Director

Functionality and Upgrades

Dolbey is good at diagnosis coding. The product is pretty accurate in terms of diagnosis and coding...

Jun 2022
||
(0)
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Director

Service and Support

I am not sure what our contractual terms are for the support people, but on the days that we have...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

The vendor isn't big on nickel-and-diming. They will make a change if they think it is warranted,...

Jun 2022
||
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Director

Functionality and Upgrades

Overall, Fusion CAC is a good product. For most products, we can't get everything out of one system....

Jun 2022
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Director

Functionality and Upgrades

Some of the coders still use the book rather than the product, but that is just because the coders...

Jun 2022
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Director

Functionality and Upgrades

I have positive feelings toward the product. Fusion CAC streamlines a lot of the rote search process...

Jun 2022
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Director

Functionality and Upgrades

Dolbey operates similarly to another vendor's product, but I prefer Dolbey because Dolbey's system...

Jun 2022
||
(0)
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Director

Implementation and Training

Upgrades for Fusion CAC have come out pretty timely. The implementation of the system was good, and...

Jun 2022
||
(0)
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Director

Interfacing and Integration

The product integrates well with our EMR solution. I don't think it connects with anything else.

Jun 2022
||
(0)
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Director

Relationship

The vendor is always innovating, and they are always very receptive to client feedback. We bring any...

Jun 2022
||
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Director

Functionality and Upgrades

Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....

Jun 2022
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Manager

Relationship

The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...

Jun 2022
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Manager

Relationship

We haven't had a conversation with Dolbey about the things that are up and coming for them. The...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There are some payer issues in the system. If a patient is readmitted within a certain number of...

Jun 2022
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Manager

Functionality and Upgrades

Initially, the product was a little clunky, but it helped us. We are still having some issues with...

Jun 2022
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Manager

Service and Support

If I reach out to the vendor's support people, they will respond to us. However, they won't...

Jun 2022
||
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Manager

Functionality and Upgrades

The system looks a little cleaner than it used to. It is more aesthetically appealing now.

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...

Jun 2022
||
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Analyst/Coordinator

Relationship

The vendor is very diligent about telling us when updates are available. The functionality all looks...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Everything has been good since we got up and running. Only every once in a while do I have to reach...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We were using a tremendous number of outside coders when we started, and we almost immediately...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

I like that we can get everyone into the system who needs to be in the system. Fusion CAC is a great...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our coding productivity went way up after we went with Fusion CAC. Our output is now higher, and we...

Mar 2022
||
(0)
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Director

Interfacing and Integration

Dolbey has worked with us to get certain modules installed and to connect the product with our other...

Mar 2022
||
(0)
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Director

Service and Support

Dolbey is my favorite company to work with. They have great customer service. They hear what we are...

Mar 2022
||
(0)
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Director

Relationship

I think if I were to ask, Dolbey would tell us what is on their road map, but I don’t know that they...

Mar 2022
||
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Director

Relationship

Dolbey is pretty rock solid right now. I don’t know that I have anything specific they could improve...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

Fusion CAC is very user friendly. There have been quite a few things we have changed in terms of...

Mar 2022
||
(0)
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VP/Other Executive

Relationship

I haven't heard from any of Dolbey's executives since before the pandemic. The communication has...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Dolbey has been good about improving the workflow. There are still a lot of improvements Dolbey...

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

There are certain things that Dolbey charges for, but they also make a lot of changes without...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The biggest struggle with Fusion CAC is the procedure suggestions, but that would be the case with...

Mar 2022
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(0)
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VP/Other Executive

Future Outlook

If I were looking for a CAC solution today, Fusion CAC would be a consideration, but with the...

Mar 2022
||
(0)
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VP/Other Executive

Implementation and Training

The only training we had was when we first started using Fusion CAC. We were extremely satisfied...

Mar 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We work pretty well with integrating Fusion CAC and our EMR as much as we can with the limitations...

Mar 2022
||
(0)
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VP/Other Executive

Relationship

When we first went live, Dolbey was very attentive, but the communication has been waning. Dolbey...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

It took a few years for us to get to a good level of accuracy with Fusion CAC. We still get one-off...

Feb 2022
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Director

Functionality and Upgrades

Early on, our coders didn’t like Fusion CAC because they thought it added an extra step. Coders have...

Feb 2022
||
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Director

Implementation and Training

I would buy Fusion CAC again, but I would definitely do some things differently in terms of managing...

Feb 2022
||
(0)
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Director

Relationship

Dolbey is very responsive. When we ask the vendor for something, they are clear about whether they...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Dolbey is very supportive during the go-live process. Whenever we have an upgrade, the vendor...

Feb 2022
||
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Director

Implementation and Training

Although Dolbey frequently upgrades the documentation, it could be more detailed. If Dolbey had...

Feb 2022
||
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Director

Functionality and Upgrades

We have asked for items that would push the limitations of Fusion CAC. We expected that the ability...

Feb 2022
||
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Director

Functionality and Upgrades

Fusion CAC integrates with our EHR, but we have to do a lot of work to get documents to display...

Feb 2022
||
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Director

Functionality and Upgrades

Fusion CAC is a slick tool when it works correctly. The user interface isn't too busy, and...

Feb 2022
||
(0)
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Director

Service and Support

When we submit a ticket for an issue, Dolbey usually responds quickly. The support team does a good...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Overall, Fusion CAC is a good product for what I use it for. When I use the system, it is user...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

It is pretty much our responsibility to test for an upgrade, but Dolbey does install it in our test...

Feb 2022
||
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Analyst/Coordinator

Relationship

I would tell a peer that Dolbey is a very good vendor to partner with. I would tell others to make...

Feb 2022
||
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Analyst/Coordinator

Service and Support

The support is excellent. If Dolbey can't handle something, they get somebody else. We do have...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Our greatest success from using Fusion CAC has definitely been implementing ICD-10. The system has...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

All in all, we have had a good experience with Fusion CAC. The system is easy to use, and the...

Feb 2022
||
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Director

Relationship

The service and support from Dolbey are very good. Dolbey works so well with us and is so helpful...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

In the beginning, things were a little rough, but Dolbey’s support staff set up regular calls in...

Feb 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We were in the process of trying to create something, and Dolbey showed us ways we could keep the...

Feb 2022
||
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Analyst/Coordinator

Relationship

Dolbey has sat on the phone after hours, not only with me but also with another vendor, and we have...

Feb 2022
||
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Analyst/Coordinator

Relationship

I have not had any issues. Dolbey has been able to do anything they said they would. Fusion CAC...

Feb 2022
||
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Director

Relationship

Fusion CAC is a very high-quality product with convenient, good service. When we were doing...

Dec 2021
||
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Director

ROI / Cost (care and feeding)

Fusion CAC is an excellent product. It gave us a very quick return on our investment. When we...

Dec 2021
||
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Director

Functionality and Upgrades

When managing coders, we need good metrics to judge their productivity and quality. Fusion CAC is...

Dec 2021
||
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Director

Future Outlook

Dolbey has a new piece of software that is going to be really helpful. The vendor is good at staying...

Dec 2021
||
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Director

Relationship

We have a true partnership with Dolbey instead of a vendor-client relationship. The vendor's people...

Dec 2021
||
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Director

Functionality and Upgrades

One of the things that people are always concerned about when moving to a new CAC product is how the...

Dec 2021
||
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Director

Implementation and Training

The solution's implementation can be done in a few months, and a lot of the implementation is done...

Dec 2021
||
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Manager

Future Outlook

I believe Fusion CAC will be part of our long-term plans. We were considering not using it as our...

Nov 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

I would buy Fusion CAC again unless I could buy a certain other vendor's system. But Dolbey does a...

Nov 2021
||
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Director

ROI / Cost (care and feeding)

Dolbey does not nickel-and-dime us to death. They are very reasonable, and their support process...

Nov 2021
||
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Director

Implementation and Training

It is difficult to integrate Fusion CAC with our EMR, but I don’t know whether that is our EMR...

Nov 2021
||
(0)
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Manager

Interfacing and Integration

We like Fusion CAC. Outpatient coders like it because it gives them the worklist and connects to...

Nov 2021
||
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Manager

Functionality and Upgrades

The only drawback with Fusion CAC is that sometimes the suggested codes aren't correct. The system...

Nov 2021
||
(0)
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Manager

Functionality and Upgrades

We don’t use Fusion CAC for our inpatient coding at all because it is too cumbersome.

Nov 2021
||
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Manager

Service and Support

Fusion CAC would definitely be on my list to review if I were purchasing again. Fusion CAC is a very...

Nov 2021
||
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Manager

Relationship

Because of a transition, we really haven't had communication back and forth. I am not sure that...

Nov 2021
||
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Manager

Functionality and Upgrades

Fusion CAC provides some good outcomes. Though we are in a unique situation, the product stands for...

Nov 2021
||
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Manager

Service and Support

The vendor will listen to our ideas. Many of our requests have been put in future upgrades. Dolbey's...

Oct 2021
||
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Manager

Relationship

Healthcare is always changing, so our focus may need to change in different areas. Dolbey has been...

Oct 2021
||
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Manager

Other Observations & Comments

I think we messed up some of the suggested codes. Dolbey is correcting that, but things went on for...

Oct 2021
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Manager

Functionality and Upgrades

Reporting from Fusion CAC is great. We have excellent tools to help generate reports that are easy...

Oct 2021
||
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Manager

Functionality and Upgrades

Fusion CAC can be a bit sensitive. I have to monitor that sensitivity. For example, if we have a...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Fusion CAC is easy to use and easy to train others on. I am able to drive the product myself. It is...

Oct 2021
||
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Director

Implementation and Training

To improve their training, the vendor should set up a monthly call with their coders to review how...

Oct 2021
||
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Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us. They absolutely work with us as far as prices go.

Oct 2021
||
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Director

Functionality and Upgrades

The product is absolutely user friendly. Its look and feel are good, and it is easy to make changes...

Oct 2021
||
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Director

Service and Support

The vendor's support is outstanding. The vendor monitors our system, and they are proactive....

Oct 2021
||
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Director

Functionality and Upgrades

The vendor needs to improve the system's reporting. Their user reports need to be more robust for...

Oct 2021
||
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Director

Implementation and Training

The staff appreciated some of the changes with the new upgrades. I was involved in the...

Oct 2021
||
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Director

Interfacing and Integration

The software still has some glitches for us, and that is because of our EMR setup. Certain aspects...

Oct 2021
||
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Director

Functionality and Upgrades

Dolbey made promises that they couldn't keep. We had been told that Dolbey’s system was self-tuning...

Oct 2021
||
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Director

Functionality and Upgrades

Fusion CAC highlights keywords and so forth. Coders use that more often than they use the...

Oct 2021
||
(0)
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Director

Interfacing and Integration

Care trends don’t flow over into Fusion CAC from our EMR. The NLP functionality has some limitations...

Oct 2021
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