Fusion CAC
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
Dolbey is open to making changes to the system. They don’t just say something is the way they built...
Login or Create an Account to see details.
Other Observations & Comments
The upgrades have gone very well. The only thing I would say about the implementation is that it...
Login or Create an Account to see details.
Implementation and Training
The training has been very good. We actually went live, and a few months in, we weren't seeing the...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...
Login or Create an Account to see details.
Relationship
When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...
Login or Create an Account to see details.
Service and Support
We don't ask for anything from the customer support team that they don't respond to immediately. The...
Login or Create an Account to see details.
Service and Support
Our experience with the vendor has been very good. I have no issues with them. They have...
Login or Create an Account to see details.
Functionality and Upgrades
We had an issue with the vendor's reports, but since then, the solution has become much more robust...
Login or Create an Account to see details.
Functionality and Upgrades
When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...
Login or Create an Account to see details.
Other Observations & Comments
Dolbey has an opportunity to better integrate their system with other systems, but the...
Login or Create an Account to see details.
Future Outlook
I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...
Login or Create an Account to see details.
Service and Support
Dolbey is responsive, and we are very pleased with their folks.
Login or Create an Account to see details.
Relationship
We had an excellent consultant from a separate company come work with us, and that person did a...
Login or Create an Account to see details.
Functionality and Upgrades
I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...
Login or Create an Account to see details.
Functionality and Upgrades
With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...
Login or Create an Account to see details.
Service and Support
Dolbey's service people need to realize that certain folks don't know what the service people know,...
Login or Create an Account to see details.
Relationship
I have already recommended Fusion CAC to a peer. The product definitely assists with coding....
Login or Create an Account to see details.
Implementation and Training
Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...
Login or Create an Account to see details.
Relationship
Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...
Login or Create an Account to see details.
Implementation and Training
We don't get training. We had training early on when we switched to the new version. When it is...
Login or Create an Account to see details.
Relationship
Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...
Login or Create an Account to see details.
Relationship
Automatically populating all the codes helps increase production. There are a few things here and...
Login or Create an Account to see details.
Functionality and Upgrades
The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...
Login or Create an Account to see details.
Implementation and Training
Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...
Login or Create an Account to see details.
Functionality and Upgrades
There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....
Login or Create an Account to see details.
Interfacing and Integration
The vendor said they had integrated with the encoder that we use. They neglected to tell us that...
Login or Create an Account to see details.
Relationship
Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...
Login or Create an Account to see details.
Technology
We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...
Login or Create an Account to see details.
Service and Support
Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...
Login or Create an Account to see details.
Technology
Our full-time employees haven't gained any efficiencies from using Fusion CAC.
Login or Create an Account to see details.
Implementation and Training
Dolbey is always willing to train our teams.
Login or Create an Account to see details.
Functionality and Upgrades
We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...
Login or Create an Account to see details.
Functionality and Upgrades
If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...
Login or Create an Account to see details.
Service and Support
We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...
Login or Create an Account to see details.
Lessons Learned
For what we have Fusion CAC for, it is meeting our needs. I just wish we would have expanded it...
Login or Create an Account to see details.
Service and Support
When we recently moved from the older platform to the newer platform, there were things we weren't...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...
Login or Create an Account to see details.
Lessons Learned
Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...
Login or Create an Account to see details.
Relationship
What I like about Dolbey is their management. I have been with them for a long time, and we usually...
Login or Create an Account to see details.
Service and Support
Dolbey’s support is great from both their regular help center and their subject matter experts. We...
Login or Create an Account to see details.
Sales and Contracting
One complaint I have about Dolbey’s support is that sometimes we have tickets that stay open when...
Login or Create an Account to see details.
Functionality and Upgrades
I really enjoy the Fusion CAC application. However, there are a lot of things that the system can do...
Login or Create an Account to see details.
Other Observations & Comments
Any complaint I get from any end user has nothing to do with Fusion CAC. The complaints are always...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC’s technology is fairly old, and we have to put a fair bit of tuning into it. The quality...
Login or Create an Account to see details.
Functionality and Upgrades
We are looking for something that does more autonomous coding, and Dolbey is just not moving in that...
Login or Create an Account to see details.
Service and Support
We have had a lot of issues with our third-party vendor EMR implementation relative to Dolbey. There...
Login or Create an Account to see details.
Relationship
The people at Dolbey are extremely easy to work with and knowledgeable about what they are doing and...
Login or Create an Account to see details.
Service and Support
The implementation was very smooth. Dolbey goes above and beyond to get the job done and make things...
Login or Create an Account to see details.
Functionality and Upgrades
The product is easy to use and look at and is user friendly. It is organized in a way that is easy...
Login or Create an Account to see details.
Implementation and Training
I was extremely satisfied with the initial training, but we haven't had ongoing training from Dolbey....
Login or Create an Account to see details.
Technology
Dolbey could do better with building out reports for upper-level administration. They have built-in...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC is very user friendly. A coder can go in and learn the product by themself. It is a great...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...
Login or Create an Account to see details.
Relationship
Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...
Login or Create an Account to see details.
ROI / Cost
With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...
Login or Create an Account to see details.
Interfacing and Integration
We do not come across any errors with Fusion CAC when we provide reports to other departments with...
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey meets our needs and is exactly what we are looking for in a vendor. The accuracy of data is...
Login or Create an Account to see details.
Other Observations & Comments
Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...
Login or Create an Account to see details.
Functionality and Upgrades
Once the account gets coded in Fusion CAC, the product sends the code to our billing office. I...
Login or Create an Account to see details.
Functionality and Upgrades
With Fusion CAC, I just code and go. I move through the system pretty quickly, so the product isn’t...
Login or Create an Account to see details.
Service and Support
Dolbey’s communication is good. If we email them, they respond in a timely manner, so we aren’t...
Login or Create an Account to see details.
Implementation and Training
The training for the new version of Fusion CAC was extremely simple. There wasn’t really much involved....
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC is doing what it is supposed to do. I would recommend it. I don’t know what else is out...
Login or Create an Account to see details.
Functionality and Upgrades
We had certain things in place with the previous version of Fusion CAC, and I don’t understand why...
Login or Create an Account to see details.
Sales and Contracting
Dolbey has been really good about that the way they charge us. Our contracts with them are...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC would be easier to use if it had more pop-up help windows. I wish Dolbey offered more...
Login or Create an Account to see details.
Relationship
One of our IT people expressed that another vendor should be more of a true partner like Dolbey has...
Login or Create an Account to see details.
ROI / Cost
When we started computer-assisted coding, we reduced our coding staff by almost 50%. Now that we...
Login or Create an Account to see details.
Functionality and Upgrades
Occasionally, there are some reports that I would like to go through and fine-tune with the people...
Login or Create an Account to see details.
Functionality and Upgrades
Our nurses like the product, and overall, it is pretty organized. There are minor things that I wish...
Login or Create an Account to see details.
Service and Support
The support for Fusion CAC, whether it be through email or the vendor's help desk, is wonderful. The...
Login or Create an Account to see details.
ROI / Cost
Dolbey has a mixed approach with their product. Part of the product is automated in terms of showing...
Login or Create an Account to see details.
Functionality and Upgrades
It is hard for any software system to understand contacts and what is being said, and we sometimes...
Login or Create an Account to see details.
Service and Support
Sometimes, when we request reports or try to straighten out all of our reports, we send a lot of...
Login or Create an Account to see details.
Implementation and Training
Our nurses aren’t very technologically savvy, so I don’t feel like they have received the training...
Login or Create an Account to see details.
Service and Support
We have had issues with Dolbey’s customer service and with getting things resolved. We told the...
Login or Create an Account to see details.
Future Outlook
Whether Dolbey is in our long-term or short-term plans is hard to answer. I am still trying to...
Login or Create an Account to see details.
Lessons Learned
We pay a good amount of money for what we have from Dolbey, but it just feels like we have to do a...
Login or Create an Account to see details.
ROI / Cost
Dolbey’s charges are too frequent. They charge for training, education, interface updates, tools,...
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey has carved out a niche for themselves, and they play to that strength, but it doesn't appear...
Login or Create an Account to see details.
ROI / Cost
With Fusion CAC, we have been able to reduce costs and increase codes by account increase. That...
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey is good at diagnosis coding. The product is pretty accurate in terms of diagnosis and coding...
Login or Create an Account to see details.
Service and Support
I am not sure what our contractual terms are for the support people, but on the days that we have...
Login or Create an Account to see details.
ROI / Cost
The vendor isn't big on nickel-and-diming. They will make a change if they think it is warranted,...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, Fusion CAC is a good product. For most products, we can't get everything out of one system....
Login or Create an Account to see details.
Functionality and Upgrades
Some of the coders still use the book rather than the product, but that is just because the coders...
Login or Create an Account to see details.
Functionality and Upgrades
I have positive feelings toward the product. Fusion CAC streamlines a lot of the rote search process...
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey operates similarly to another vendor's product, but I prefer Dolbey because Dolbey's system...
Login or Create an Account to see details.
Implementation and Training
Upgrades for Fusion CAC have come out pretty timely. The implementation of the system was good, and...
Login or Create an Account to see details.
Interfacing and Integration
The product integrates well with our EMR solution. I don't think it connects with anything else.
Login or Create an Account to see details.
Relationship
The vendor is always innovating, and they are always very receptive to client feedback. We bring any...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....
Login or Create an Account to see details.
Relationship
The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...
Login or Create an Account to see details.
Relationship
We haven't had a conversation with Dolbey about the things that are up and coming for them. The...
Login or Create an Account to see details.
Functionality and Upgrades
There are some payer issues in the system. If a patient is readmitted within a certain number of...
Login or Create an Account to see details.
Functionality and Upgrades
Initially, the product was a little clunky, but it helped us. We are still having some issues with...
Login or Create an Account to see details.
Service and Support
If I reach out to the vendor's support people, they will respond to us. However, they won't...
Login or Create an Account to see details.
Functionality and Upgrades
The system looks a little cleaner than it used to. It is more aesthetically appealing now.
Login or Create an Account to see details.
Functionality and Upgrades
Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...
Login or Create an Account to see details.
Relationship
The vendor is very diligent about telling us when updates are available. The functionality all looks...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...
Login or Create an Account to see details.
ROI / Cost
Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...
Login or Create an Account to see details.
Service and Support
Everything has been good since we got up and running. Only every once in a while do I have to reach...
Login or Create an Account to see details.
ROI / Cost
We were using a tremendous number of outside coders when we started, and we almost immediately...
Login or Create an Account to see details.
Featured Report
Preferences