Fusion CAC
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Mac Boyter
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User Commentary

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VP/Other Executive

Relationship

Dolbey is open to making changes to the system. They don’t just say something is the way they built...

Mar 2023
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VP/Other Executive

Other Observations & Comments

The upgrades have gone very well. The only thing I would say about the implementation is that it...

Mar 2023
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VP/Other Executive

Implementation and Training

The training has been very good. We actually went live, and a few months in, we weren't seeing the...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...

Mar 2023
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VP/Other Executive

Relationship

When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...

Mar 2023
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VP/Other Executive

Service and Support

We don't ask for anything from the customer support team that they don't respond to immediately. The...

Mar 2023
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Manager

Service and Support

Our experience with the vendor has been very good. I have no issues with them. They have...

Mar 2023
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Manager

Functionality and Upgrades

We had an issue with the vendor's reports, but since then, the solution has become much more robust...

Mar 2023
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Nurse

Functionality and Upgrades

When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...

Mar 2023
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Director

Other Observations & Comments

Dolbey has an opportunity to better integrate their system with other systems, but the...

Mar 2023
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Director

Future Outlook

I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...

Mar 2023
||
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Director

Service and Support

Dolbey is responsive, and we are very pleased with their folks.

Mar 2023
||
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Director

Relationship

We had an excellent consultant from a separate company come work with us, and that person did a...

Mar 2023
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Nurse

Functionality and Upgrades

I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...

Mar 2023
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Nurse

Functionality and Upgrades

With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...

Mar 2023
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Manager

Service and Support

Dolbey's service people need to realize that certain folks don't know what the service people know,...

Mar 2023
||
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Manager

Relationship

I have already recommended Fusion CAC to a peer. The product definitely assists with coding....

Mar 2023
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Manager

Implementation and Training

Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...

Mar 2023
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Director

Relationship

Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...

Mar 2023
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Director

Implementation and Training

We don't get training. We had training early on when we switched to the new version. When it is...

Mar 2023
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Director

Relationship

Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...

Mar 2023
||
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Director

Relationship

Automatically populating all the codes helps increase production. There are a few things here and...

Mar 2023
||
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Director

Functionality and Upgrades

The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...

Mar 2023
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Manager

Implementation and Training

Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...

Mar 2023
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Manager

Functionality and Upgrades

There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....

Mar 2023
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Manager

Interfacing and Integration

The vendor said they had integrated with the encoder that we use. They neglected to tell us that...

Mar 2023
||
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Manager

Relationship

Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...

Mar 2023
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VP/Other Executive

Technology

We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...

Mar 2023
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VP/Other Executive

Service and Support

Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...

Mar 2023
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VP/Other Executive

Technology

Our full-time employees haven't gained any efficiencies from using Fusion CAC.

Mar 2023
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VP/Other Executive

Implementation and Training

Dolbey is always willing to train our teams.

Mar 2023
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VP/Other Executive

Functionality and Upgrades

We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...

Mar 2023
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Manager

Service and Support

We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...

Mar 2023
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Manager

Lessons Learned

For what we have Fusion CAC for, it is meeting our needs. I just wish we would have expanded it...

Mar 2023
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Manager

Service and Support

When we recently moved from the older platform to the newer platform, there were things we weren't...

Mar 2023
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Manager

Functionality and Upgrades

Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...

Mar 2023
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Manager

Lessons Learned

Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...

Mar 2023
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Director

Relationship

What I like about Dolbey is their management. I have been with them for a long time, and we usually...

Jan 2023
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Analyst/Coordinator

Service and Support

Dolbey’s support is great from both their regular help center and their subject matter experts. We...

Dec 2022
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Analyst/Coordinator

Sales and Contracting

One complaint I have about Dolbey’s support is that sometimes we have tickets that stay open when...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I really enjoy the Fusion CAC application. However, there are a lot of things that the system can do...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

Any complaint I get from any end user has nothing to do with Fusion CAC. The complaints are always...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Fusion CAC’s technology is fairly old, and we have to put a fair bit of tuning into it. The quality...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

We are looking for something that does more autonomous coding, and Dolbey is just not moving in that...

Dec 2022
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VP/Other Executive

Service and Support

We have had a lot of issues with our third-party vendor EMR implementation relative to Dolbey. There...

Dec 2022
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Director

Relationship

The people at Dolbey are extremely easy to work with and knowledgeable about what they are doing and...

Dec 2022
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Director

Service and Support

The implementation was very smooth. Dolbey goes above and beyond to get the job done and make things...

Dec 2022
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Director

Functionality and Upgrades

The product is easy to use and look at and is user friendly. It is organized in a way that is easy...

Dec 2022
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Manager

Implementation and Training

I was extremely satisfied with the initial training, but we haven't had ongoing training from Dolbey....

Nov 2022
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Manager

Technology

Dolbey could do better with building out reports for upper-level administration. They have built-in...

Nov 2022
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Manager

Functionality and Upgrades

Fusion CAC is very user friendly. A coder can go in and learn the product by themself. It is a great...

Nov 2022
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Manager

Functionality and Upgrades

Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...

Sep 2022
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Manager

Relationship

Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...

Sep 2022
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Manager

ROI / Cost

With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...

Sep 2022
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Manager

Interfacing and Integration

We do not come across any errors with Fusion CAC when we provide reports to other departments with...

Sep 2022
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Manager

Functionality and Upgrades

Dolbey meets our needs and is exactly what we are looking for in a vendor. The accuracy of data is...

Sep 2022
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Manager

Other Observations & Comments

Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Once the account gets coded in Fusion CAC, the product sends the code to our billing office. I...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

With Fusion CAC, I just code and go. I move through the system pretty quickly, so the product isn’t...

Sep 2022
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Analyst/Coordinator

Service and Support

Dolbey’s communication is good. If we email them, they respond in a timely manner, so we aren’t...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training for the new version of Fusion CAC was extremely simple. There wasn’t really much involved....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Fusion CAC is doing what it is supposed to do. I would recommend it. I don’t know what else is out...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We had certain things in place with the previous version of Fusion CAC, and I don’t understand why...

Sep 2022
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Director

Sales and Contracting

Dolbey has been really good about that the way they charge us. Our contracts with them are...

Sep 2022
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Director

Functionality and Upgrades

Fusion CAC would be easier to use if it had more pop-up help windows. I wish Dolbey offered more...

Sep 2022
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Director

Relationship

One of our IT people expressed that another vendor should be more of a true partner like Dolbey has...

Sep 2022
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Director

ROI / Cost

When we started computer-assisted coding, we reduced our coding staff by almost 50%. Now that we...

Sep 2022
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Manager

Functionality and Upgrades

Occasionally, there are some reports that I would like to go through and fine-tune with the people...

Aug 2022
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Manager

Functionality and Upgrades

Our nurses like the product, and overall, it is pretty organized. There are minor things that I wish...

Aug 2022
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Manager

Service and Support

The support for Fusion CAC, whether it be through email or the vendor's help desk, is wonderful. The...

Aug 2022
||
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Manager

ROI / Cost

Dolbey has a mixed approach with their product. Part of the product is automated in terms of showing...

Aug 2022
||
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Manager

Functionality and Upgrades

It is hard for any software system to understand contacts and what is being said, and we sometimes...

Aug 2022
||
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Manager

Service and Support

Sometimes, when we request reports or try to straighten out all of our reports, we send a lot of...

Aug 2022
||
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Manager

Implementation and Training

Our nurses aren’t very technologically savvy, so I don’t feel like they have received the training...

Aug 2022
||
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VP/Other Executive

Service and Support

We have had issues with Dolbey’s customer service and with getting things resolved. We told the...

Jul 2022
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VP/Other Executive

Future Outlook

Whether Dolbey is in our long-term or short-term plans is hard to answer. I am still trying to...

Jul 2022
||
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VP/Other Executive

Lessons Learned

We pay a good amount of money for what we have from Dolbey, but it just feels like we have to do a...

Jul 2022
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VP/Other Executive

ROI / Cost

Dolbey’s charges are too frequent. They charge for training, education, interface updates, tools,...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Dolbey has carved out a niche for themselves, and they play to that strength, but it doesn't appear...

Jul 2022
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Manager

ROI / Cost

With Fusion CAC, we have been able to reduce costs and increase codes by account increase. That...

Jul 2022
||
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Director

Functionality and Upgrades

Dolbey is good at diagnosis coding. The product is pretty accurate in terms of diagnosis and coding...

Jun 2022
||
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Director

Service and Support

I am not sure what our contractual terms are for the support people, but on the days that we have...

Jun 2022
||
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Director

ROI / Cost

The vendor isn't big on nickel-and-diming. They will make a change if they think it is warranted,...

Jun 2022
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Director

Functionality and Upgrades

Overall, Fusion CAC is a good product. For most products, we can't get everything out of one system....

Jun 2022
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Director

Functionality and Upgrades

Some of the coders still use the book rather than the product, but that is just because the coders...

Jun 2022
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Director

Functionality and Upgrades

I have positive feelings toward the product. Fusion CAC streamlines a lot of the rote search process...

Jun 2022
||
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Director

Functionality and Upgrades

Dolbey operates similarly to another vendor's product, but I prefer Dolbey because Dolbey's system...

Jun 2022
||
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Director

Implementation and Training

Upgrades for Fusion CAC have come out pretty timely. The implementation of the system was good, and...

Jun 2022
||
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Director

Interfacing and Integration

The product integrates well with our EMR solution. I don't think it connects with anything else.

Jun 2022
||
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Director

Relationship

The vendor is always innovating, and they are always very receptive to client feedback. We bring any...

Jun 2022
||
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Director

Functionality and Upgrades

Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....

Jun 2022
||
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Manager

Relationship

The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...

Jun 2022
||
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Manager

Relationship

We haven't had a conversation with Dolbey about the things that are up and coming for them. The...

Jun 2022
||
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Manager

Functionality and Upgrades

There are some payer issues in the system. If a patient is readmitted within a certain number of...

Jun 2022
||
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Manager

Functionality and Upgrades

Initially, the product was a little clunky, but it helped us. We are still having some issues with...

Jun 2022
||
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Manager

Service and Support

If I reach out to the vendor's support people, they will respond to us. However, they won't...

Jun 2022
||
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Manager

Functionality and Upgrades

The system looks a little cleaner than it used to. It is more aesthetically appealing now.

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...

Jun 2022
||
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Analyst/Coordinator

Relationship

The vendor is very diligent about telling us when updates are available. The functionality all looks...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost

Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Everything has been good since we got up and running. Only every once in a while do I have to reach...

Jun 2022
||
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Manager

ROI / Cost

We were using a tremendous number of outside coders when we started, and we almost immediately...

Jun 2022
||
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