Fusion CAC
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Fusion CAC is a very high-quality product with convenient, good service. When we were doing...
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Fusion CAC is an excellent product. It gave us a very quick return on our investment. When we...
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When managing coders, we need good metrics to judge their productivity and quality. Fusion CAC is...
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Dolbey has a new piece of software that is going to be really helpful. The vendor is good at staying...
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We have a true partnership with Dolbey instead of a vendor-client relationship. The vendor's people...
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One of the things that people are always concerned about when moving to a new CAC product is how the...
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The solution's implementation can be done in a few months, and a lot of the implementation is done...
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I believe Fusion CAC will be part of our long-term plans. We were considering not using it as our...
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I would buy Fusion CAC again unless I could buy a certain other vendor's system. But Dolbey does a...
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Dolbey does not nickel-and-dime us to death. They are very reasonable, and their support process...
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It is difficult to integrate Fusion CAC with our EMR, but I don’t know whether that is our EMR...
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We like Fusion CAC. Outpatient coders like it because it gives them the worklist and connects to...
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The only drawback with Fusion CAC is that sometimes the suggested codes aren't correct. The system...
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We don’t use Fusion CAC for our inpatient coding at all because it is too cumbersome.
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Fusion CAC would definitely be on my list to review if I were purchasing again. Fusion CAC is a very...
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Because of a transition, we really haven't had communication back and forth. I am not sure that...
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Fusion CAC provides some good outcomes. Though we are in a unique situation, the product stands for...
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The vendor will listen to our ideas. Many of our requests have been put in future upgrades. Dolbey's...
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Healthcare is always changing, so our focus may need to change in different areas. Dolbey has been...
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I think we messed up some of the suggested codes. Dolbey is correcting that, but things went on for...
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Reporting from Fusion CAC is great. We have excellent tools to help generate reports that are easy...
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Fusion CAC can be a bit sensitive. I have to monitor that sensitivity. For example, if we have a...
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Fusion CAC is easy to use and easy to train others on. I am able to drive the product myself. It is...
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To improve their training, the vendor should set up a monthly call with their coders to review how...
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The vendor doesn't nickel-and-dime us. They absolutely work with us as far as prices go.
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The product is absolutely user friendly. Its look and feel are good, and it is easy to make changes...
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The vendor's support is outstanding. The vendor monitors our system, and they are proactive....
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The vendor needs to improve the system's reporting. Their user reports need to be more robust for...
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The staff appreciated some of the changes with the new upgrades. I was involved in the...
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The software still has some glitches for us, and that is because of our EMR setup. Certain aspects...
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Dolbey made promises that they couldn't keep. We had been told that Dolbey’s system was self-tuning...
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Fusion CAC highlights keywords and so forth. Coders use that more often than they use the...
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Care trends don’t flow over into Fusion CAC from our EMR. The NLP functionality has some limitations...
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Upgrades are easy to implement. The solution is working the way Dolbey said it would. We have heard...
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The Dolbey product seems to be well supported. There were some things we wanted to do that I would...
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Our relationship is with the Dolbey salespeople, and in our experience, they are doing a good job....
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I like the fact that the product is presenting codes. The codes are unassigned, so we have to...
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The product has a template builder, and it is pretty nice. We can develop the query templates. We...
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Reporting, such as ad hoc reporting, is a big thing that I would like the vendor to improve.
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I am in love with Dolbey’s product. It is intuitive. Dolbey has streamlined our processes. We have...
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Dolbey goes out of their way to make sure we get our money's worth. Dolbey tells us that they don't...
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There is a learning period for the software, and sometimes it recommends some really odd things.
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I was really impressed with Dolbey's go-live and build processes. Their team was extremely...
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We have one vendor representative who is amazing. That person answers questions, talks about what we...
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The system is flexible enough, and we can make it work the way that our facility needs it to work. I...
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Dolbey has the ability to pull in patients' medication and lab work. They don't pull it in the most...
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Fusion CAC is really nice. The system has documents, and we are able to get our codes and DRGs. It...
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If the system continues to function on the same path that we have been going over for the past few...
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Fusion CAC is good. Like every CAC, it picks up a lot of things just because of the drag-in. If the...
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Fusion CAC does not pick up the surgeries well. Or it will pick up one thing, like a peripheral IV,...
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The CAC is only within the Dolbey product. It doesn't integrate with any other software that I know...
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Fusion CAC is easy to use. I really don't have many problems with it, so I haven't had to ask for...
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In terms of using the product in different departments, the product does everything we want it to....
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In terms of the product working as promoted, there were no surprises. In fact, the product is even a...
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If we could give Dolbey an even higher score, we would. We hold all of our vendors to the same level...
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The vendor's executives were very participatory during the steering committees. For ongoing support,...
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If the support people are not immediately available, they usually call us back within half an hour....
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Dolbey was not the least expensive vendor on the market, but they have absolutely earned every...
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Dolbey takes a lot of feedback from us. We have a good relationship, and the product works. Dolbey...
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I don't really deal with phone and web support, but I have been on email chains with some of...
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The vendor has made major changes with their tuning this year; it has really gotten more aggressive...
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The solution is extremely easy to use. Because it is easy to understand, whenever I have new staff,...
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There are times when a code suggestion is broken, and not all specifics are included. Or there is a...
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I would absolutely buy Fusion CAC again if the decision was up to me. I was not pleased when we...
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Anytime Dolbey has an upgrade available, they reach out to us to see what upgrade time works with...
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When we initially went live with Fusion CAC, the team we worked with came on-site right next to...
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Fusion CAC is great when it comes to the ease and simplicity of the screen. I have seen some systems...
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We do have to make some code suggestions to Fusion CAC, but we would have to do that regardless. If...
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I like the way our interface is set up to be pulled to Fusion CAC from our EMR so that we know...
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We really haven't seen a huge difference in Fusion CAC since we started; there have just been...
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Dolbey’s support is awesome. Since the go-live, there have not been any issues where I have had to...
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Ever since we started using Fusion CAC, productivity has improved. Even with the change to ICD-10,...
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I have had organizations inquire about Fusion CAC and come to see it. I tell them I don’t ever want...
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Since we have gone live, there have been a lot of improvements to the system. Dolbey is great at...
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We want to see more administrative dashboards where everything is gathered on one page for a...
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We have had a very good experience with Dolbey. Everybody is easy to work with. If I have good...
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We are going to upgrade the system to the latest version in the future. From a coding perspective,...
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I work with a lot of other companies where I have to pay for everything that I request. That is not...
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Fusion CAC is a very good product. It has had CAC NLP features for a long time. It is a really good...
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We have to have an embedded encoder in the product. Dolbey has TruCode Encoder embedded, and it is...
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Like all vendors, Dolbey will say that there is something coming, and it doesn’t come within the...
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The vendor’s support does really well compared to other vendors' support. Dolbey's support is way...
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When we did our last upgrade, we had to basically retrain all of the coders. Dolbey set up so many...
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There is so much that a coder has to look for and be cognizant of. The coder can't just turn on the...
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Dolbey is always trying to show us the latest and greatest, but they don't push us on that unless...
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We did an upgrade to Dolbey's system, and we are still working out the kinks, but the product is...
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Our medical-record folks are really impressed by Fusion CAC. They haven't had any major complaints....
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Fusion CAC has helped with our coders' productivity because they can now see what they are producing...
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One of the issues that we have here is that when there is an ongoing issue, Dolbey doesn't have the...
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The support for the system is very good. We have had no issues, and Dolbey is very attentive. When...
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We had the initial meeting with management about implementing Fusion CAC, and then the pandemic hit...
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Dolbey moves forwards on our suggestions. One of the reasons that Dolbey came out with another...
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Dolbey is definitely part of my long-term plans. I would 100% buy Fusion CAC again. The system works...
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Dolbey takes their client's feedback and tries to integrate it into their system. They are pretty...
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During our implementation process, Dolbey sat back a little more than I would have liked. It was...
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When I have needed executive involvement from Dolbey, their executives have been good. When I need...
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Fusion CAC has made a huge difference in our coder's productivity. Our operations team doesn't have...
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Dolbey could improve the hardware requirements for their architecture. We were engaging with them to...
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Dolbey meets with us regularly and listens to our issues. If something comes up that they hadn't...
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Our staff members love Fusion CAC. The new version of the system is more user friendly, easier on...
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I have very strong, positive feelings about Dolbey in the CAC space. The vendor is wonderful to work...
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When we brought suggestions for improvement to the vendor's attention, their reaction was very...
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