Fusion CAC
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
The vendor is always innovating, and they are always very receptive to client feedback. We bring any...
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Fusion CAC performs well, has excellent code suggestions, and helps our productivity to a certain degree....
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The system is stagnant. We expected more from it. We wanted to be able to progress in a robust way...
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We haven't had a conversation with Dolbey about the things that are up and coming for them. The...
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There are some payer issues in the system. If a patient is readmitted within a certain number of...
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Initially, the product was a little clunky, but it helped us. We are still having some issues with...
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If I reach out to the vendor's support people, they will respond to us. However, they won't...
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The system looks a little cleaner than it used to. It is more aesthetically appealing now.
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Dolbey's code tuning doesn't seem to work as it used to. If we as coders realize that the system's...
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The vendor is very diligent about telling us when updates are available. The functionality all looks...
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Fusion CAC does not pick up some things from nurses’ notes and documents. Because of these...
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Everyone was pretty excited to have Fusion CAC because we learned the hard way how much time it...
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Everything has been good since we got up and running. Only every once in a while do I have to reach...
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We were using a tremendous number of outside coders when we started, and we almost immediately...
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I like that we can get everyone into the system who needs to be in the system. Fusion CAC is a great...
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Our coding productivity went way up after we went with Fusion CAC. Our output is now higher, and we...
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Dolbey has worked with us to get certain modules installed and to connect the product with our other...
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Dolbey is my favorite company to work with. They have great customer service. They hear what we are...
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I think if I were to ask, Dolbey would tell us what is on their road map, but I don’t know that they...
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Dolbey is pretty rock solid right now. I don’t know that I have anything specific they could improve...
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Fusion CAC is very user friendly. There have been quite a few things we have changed in terms of...
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I haven't heard from any of Dolbey's executives since before the pandemic. The communication has...
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Dolbey has been good about improving the workflow. There are still a lot of improvements Dolbey...
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There are certain things that Dolbey charges for, but they also make a lot of changes without...
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The biggest struggle with Fusion CAC is the procedure suggestions, but that would be the case with...
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If I were looking for a CAC solution today, Fusion CAC would be a consideration, but with the...
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The only training we had was when we first started using Fusion CAC. We were extremely satisfied...
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We work pretty well with integrating Fusion CAC and our EMR as much as we can with the limitations...
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When we first went live, Dolbey was very attentive, but the communication has been waning. Dolbey...
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It took a few years for us to get to a good level of accuracy with Fusion CAC. We still get one-off...
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Early on, our coders didn’t like Fusion CAC because they thought it added an extra step. Coders have...
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I would buy Fusion CAC again, but I would definitely do some things differently in terms of managing...
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Dolbey is very responsive. When we ask the vendor for something, they are clear about whether they...
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Dolbey is very supportive during the go-live process. Whenever we have an upgrade, the vendor...
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Although Dolbey frequently upgrades the documentation, it could be more detailed. If Dolbey had...
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We have asked for items that would push the limitations of Fusion CAC. We expected that the ability...
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Fusion CAC integrates with our EHR, but we have to do a lot of work to get documents to display...
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Fusion CAC is a slick tool when it works correctly. The user interface isn't too busy, and...
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When we submit a ticket for an issue, Dolbey usually responds quickly. The support team does a good...
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Overall, Fusion CAC is a good product for what I use it for. When I use the system, it is user...
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It is pretty much our responsibility to test for an upgrade, but Dolbey does install it in our test...
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I would tell a peer that Dolbey is a very good vendor to partner with. I would tell others to make...
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The support is excellent. If Dolbey can't handle something, they get somebody else. We do have...
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Our greatest success from using Fusion CAC has definitely been implementing ICD-10. The system has...
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All in all, we have had a good experience with Fusion CAC. The system is easy to use, and the...
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The service and support from Dolbey are very good. Dolbey works so well with us and is so helpful...
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In the beginning, things were a little rough, but Dolbey’s support staff set up regular calls in...
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We were in the process of trying to create something, and Dolbey showed us ways we could keep the...
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Dolbey has sat on the phone after hours, not only with me but also with another vendor, and we have...
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I have not had any issues. Dolbey has been able to do anything they said they would. Fusion CAC...
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Fusion CAC is a very high-quality product with convenient, good service. When we were doing...
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Fusion CAC is an excellent product. It gave us a very quick return on our investment. When we...
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When managing coders, we need good metrics to judge their productivity and quality. Fusion CAC is...
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Dolbey has a new piece of software that is going to be really helpful. The vendor is good at staying...
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We have a true partnership with Dolbey instead of a vendor-client relationship. The vendor's people...
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One of the things that people are always concerned about when moving to a new CAC product is how the...
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The solution's implementation can be done in a few months, and a lot of the implementation is done...
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I believe Fusion CAC will be part of our long-term plans. We were considering not using it as our...
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I would buy Fusion CAC again unless I could buy a certain other vendor's system. But Dolbey does a...
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Dolbey does not nickel-and-dime us to death. They are very reasonable, and their support process...
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It is difficult to integrate Fusion CAC with our EMR, but I don’t know whether that is our EMR...
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We like Fusion CAC. Outpatient coders like it because it gives them the worklist and connects to...
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The only drawback with Fusion CAC is that sometimes the suggested codes aren't correct. The system...
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We don’t use Fusion CAC for our inpatient coding at all because it is too cumbersome.
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Fusion CAC would definitely be on my list to review if I were purchasing again. Fusion CAC is a very...
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Because of a transition, we really haven't had communication back and forth. I am not sure that...
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Fusion CAC provides some good outcomes. Though we are in a unique situation, the product stands for...
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The vendor will listen to our ideas. Many of our requests have been put in future upgrades. Dolbey's...
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Healthcare is always changing, so our focus may need to change in different areas. Dolbey has been...
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I think we messed up some of the suggested codes. Dolbey is correcting that, but things went on for...
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Reporting from Fusion CAC is great. We have excellent tools to help generate reports that are easy...
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Fusion CAC can be a bit sensitive. I have to monitor that sensitivity. For example, if we have a...
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Fusion CAC is easy to use and easy to train others on. I am able to drive the product myself. It is...
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To improve their training, the vendor should set up a monthly call with their coders to review how...
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The vendor doesn't nickel-and-dime us. They absolutely work with us as far as prices go.
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The product is absolutely user friendly. Its look and feel are good, and it is easy to make changes...
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The vendor's support is outstanding. The vendor monitors our system, and they are proactive....
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The vendor needs to improve the system's reporting. Their user reports need to be more robust for...
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The staff appreciated some of the changes with the new upgrades. I was involved in the...
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The software still has some glitches for us, and that is because of our EMR setup. Certain aspects...
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Dolbey made promises that they couldn't keep. We had been told that Dolbey’s system was self-tuning...
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Fusion CAC highlights keywords and so forth. Coders use that more often than they use the...
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Care trends don’t flow over into Fusion CAC from our EMR. The NLP functionality has some limitations...
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Upgrades are easy to implement. The solution is working the way Dolbey said it would. We have heard...
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The Dolbey product seems to be well supported. There were some things we wanted to do that I would...
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Our relationship is with the Dolbey salespeople, and in our experience, they are doing a good job....
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I like the fact that the product is presenting codes. The codes are unassigned, so we have to...
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The product has a template builder, and it is pretty nice. We can develop the query templates. We...
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Reporting, such as ad hoc reporting, is a big thing that I would like the vendor to improve.
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I am in love with Dolbey’s product. It is intuitive. Dolbey has streamlined our processes. We have...
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Dolbey goes out of their way to make sure we get our money's worth. Dolbey tells us that they don't...
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There is a learning period for the software, and sometimes it recommends some really odd things.
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I was really impressed with Dolbey's go-live and build processes. Their team was extremely...
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We have one vendor representative who is amazing. That person answers questions, talks about what we...
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The system is flexible enough, and we can make it work the way that our facility needs it to work. I...
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Dolbey has the ability to pull in patients' medication and lab work. They don't pull it in the most...
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Fusion CAC is really nice. The system has documents, and we are able to get our codes and DRGs. It...
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If the system continues to function on the same path that we have been going over for the past few...
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Fusion CAC is good. Like every CAC, it picks up a lot of things just because of the drag-in. If the...
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Fusion CAC does not pick up the surgeries well. Or it will pick up one thing, like a peripheral IV,...
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The CAC is only within the Dolbey product. It doesn't integrate with any other software that I know...
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Fusion CAC is easy to use. I really don't have many problems with it, so I haven't had to ask for...
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In terms of using the product in different departments, the product does everything we want it to....
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In terms of the product working as promoted, there were no surprises. In fact, the product is even a...
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If we could give Dolbey an even higher score, we would. We hold all of our vendors to the same level...
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The vendor's executives were very participatory during the steering committees. For ongoing support,...
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If the support people are not immediately available, they usually call us back within half an hour....
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Dolbey was not the least expensive vendor on the market, but they have absolutely earned every...
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Dolbey takes a lot of feedback from us. We have a good relationship, and the product works. Dolbey...
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I don't really deal with phone and web support, but I have been on email chains with some of...
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The vendor has made major changes with their tuning this year; it has really gotten more aggressive...
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The solution is extremely easy to use. Because it is easy to understand, whenever I have new staff,...
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There are times when a code suggestion is broken, and not all specifics are included. Or there is a...
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I would absolutely buy Fusion CAC again if the decision was up to me. I was not pleased when we...
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Anytime Dolbey has an upgrade available, they reach out to us to see what upgrade time works with...
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When we initially went live with Fusion CAC, the team we worked with came on-site right next to...
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Fusion CAC is great when it comes to the ease and simplicity of the screen. I have seen some systems...
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We do have to make some code suggestions to Fusion CAC, but we would have to do that regardless. If...
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I like the way our interface is set up to be pulled to Fusion CAC from our EMR so that we know...
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We really haven't seen a huge difference in Fusion CAC since we started; there have just been...
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Dolbey’s support is awesome. Since the go-live, there have not been any issues where I have had to...
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Ever since we started using Fusion CAC, productivity has improved. Even with the change to ICD-10,...
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I have had organizations inquire about Fusion CAC and come to see it. I tell them I don’t ever want...
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Since we have gone live, there have been a lot of improvements to the system. Dolbey is great at...
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We want to see more administrative dashboards where everything is gathered on one page for a...
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We have had a very good experience with Dolbey. Everybody is easy to work with. If I have good...
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We are going to upgrade the system to the latest version in the future. From a coding perspective,...
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I work with a lot of other companies where I have to pay for everything that I request. That is not...
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