Fusion CAC
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Mac Boyter
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User Commentary

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VP/Other Executive

Relationship

Dolbey has been good to us, but strategically, they aren't really getting into the autonomous game;...

Sep 2023
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VP/Other Executive

Operations, Product

We have worked through a number of issues concerning upgrades in Fusion CAC, but we still have some...

Sep 2023
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VP/Other Executive

Relationship

Dolbey’s support is adequate and relatively timely, and I get an email every week about all our open...

Sep 2023
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VP/Other Executive

Product

We are struggling with Fusion CAC. Other than the base suggestion of codes, the solution doesn't...

Sep 2023
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VP/Other Executive

Loyalty, Product

Fusion CAC only does hospital billing, so it doesn't really apply codes very well across the...

Sep 2023
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VP/Other Executive

Operations

Dolbey doesn’t do a ton of training. They have subject matter experts who do webinars, but the issue...

Sep 2023
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VP/Other Executive

Value

In order to get an improved experience with a different product than Fusion CAC, I would have to...

Sep 2023
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VP/Other Executive

Product

I’m not happy with some technical details in Fusion CAC, like how the solution launches or the way...

Sep 2023
||
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VP/Other Executive

Product, Value

Our experience with the system is decent because it suggests a good percentage of the codes to the...

Sep 2023
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Manager

Product

The product doesn't really have a dashboard that is a one-stop shop. We would like there to be a...

Aug 2023
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Manager

Loyalty

Fusion CAC is not part of our long-term plans, and that is too bad because it is much easier than...

Jul 2023
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Manager

Relationship

I would tell a peer that Dolbey’s support team is excellent. They notify us quickly if an error...

Jul 2023
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Manager

Relationship, Operations

Dolbey always helped with integrations. When our goal was to integrate with our EMR product, they...

Jul 2023
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Manager

Operations, Product

The product is very simple to learn. In comparison to another product that is very complex, Fusion...

Jul 2023
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Manager

Value

Fusion CAC’s code suggestions have helped coders increase their productivity numbers by bringing...

Jul 2023
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Manager

Relationship

We work very closely with Dolbey, so when they update the CAC with any new codes, the updates go...

Jul 2023
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Manager

Relationship, Value

It is beneficial if the HIM and IT departments collaborate to work on a CAC solution. That is...

Jul 2023
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Director

Relationship

Dolbey is very good at letting us know if something has occurred that doesn't look right. They are...

Jul 2023
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Director

Operations

The vendor's implementation team is very knowledgeable and helpful. That team has been fantastic....

Jul 2023
||
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Director

Relationship

Dolbey really listens to their clients. They also provide upgrades and new functionalities based on...

Jul 2023
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Director

Product

Fusion CAC is great. It finds everything. It identifies every single word and has a code associated...

Jun 2023
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Director

Relationship

Dolbey's system performs well. Dolbey has been very timely about getting new codes in and updating...

Jun 2023
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Manager

Loyalty, Relationship

Fusion CAC is very user friendly. There are minimal issues. For anything that comes up, we can email...

Jun 2023
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Manager

Product

Fusion CAC is strong in all modalities of care. We have had the solution for a while, so our tuning...

Jun 2023
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Manager

Operations

We would like to see more generalized training from Dolbey. We adopt a style of training to become...

Jun 2023
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VP/Other Executive

Relationship, Operations, Value

We like everything about Fusion CAC. The build and installation process was lengthy, but it was...

Jun 2023
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Manager

Culture, Relationship, Value

We have had some charging issues with the vendor, and I wish that we could have gotten the issues...

May 2023
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Manager

Product

Most of the codes that Dolbey provides are pretty accurate. The things the vendor suggests basically...

May 2023
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Manager

Product

There are a lot of moving parts at our hospital and in Dolbey. Dolbey does their best to make sure...

May 2023
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Manager

Relationship, Operations

The vendor just started doing a Dolbey community, and whenever there is an update, they have a...

May 2023
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Manager

Relationship

Dolbey takes the time to listen. If we are looking for a feature, they will do their best. We...

May 2023
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Manager

Relationship

The vendor is always attentive to us. We continuously test all of the updates before we put them in,...

May 2023
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Manager

Product

The biggest problem I have with Fusion CAC is the reporting part. The reports come out very basic....

Apr 2023
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Manager

Loyalty

Everything I have asked for has been delivered except when it comes to reporting. Dolbey has told me...

Apr 2023
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Manager

Operations

The initial training was fine. Since the implementation, we have not had any ongoing training from...

Apr 2023
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Manager

Relationship

During the pandemic, the vendor lost some people, so some of their email support and phone support...

Apr 2023
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Manager

Relationship

When it comes to workflow, Dolbey is Johnny-on-the-spot when fixing things. I always get emails when...

Apr 2023
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Manager

Product

Fusion CAC does what it is supposed to do. It just doesn't always pick up everything. That is my...

Apr 2023
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Manager

Loyalty, Value

If I were making the decision today, I would want to see what another vendors' computer-assisted...

Apr 2023
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Manager

Relationship

Dolbey’s updates are timely, and Dolbey is good at keeping all promises. When there are problems, we...

Apr 2023
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Director

Loyalty, Relationship

Our primary satisfier with Dolbey is that they continue to evolve their product and keep up with...

Mar 2023
||
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Director

Product

Fusion CAC maintains accuracy across all patient types. Dolbey’s workflow and the ability to have...

Mar 2023
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VP/Other Executive

Relationship

Dolbey is open to making changes to the system. They don’t just say something is the way they built...

Mar 2023
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VP/Other Executive

Operations

The upgrades have gone very well. The only thing I would say about the implementation is that it...

Mar 2023
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VP/Other Executive

Operations

The training has been very good. We actually went live, and a few months in, we weren't seeing the...

Mar 2023
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VP/Other Executive

Culture, Product

Fusion CAC works exactly as it is supposed to. Our coders adopted it very quickly. I would...

Mar 2023
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VP/Other Executive

Relationship

When we ask for something, Dolbey goes out and researches it and comes back and puts it in a future...

Mar 2023
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VP/Other Executive

Relationship

We don't ask for anything from the customer support team that they don't respond to immediately. The...

Mar 2023
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Manager

Relationship

Our experience with the vendor has been very good. I have no issues with them. They have...

Mar 2023
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Manager

Product

We had an issue with the vendor's reports, but since then, the solution has become much more robust...

Mar 2023
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Nurse

Product

When querying in Fusion CAC, I would like a bit more power to manipulate the query. The query is...

Mar 2023
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Director

Product

Dolbey has an opportunity to better integrate their system with other systems, but the...

Mar 2023
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Director

Loyalty

I really don't know what Dolbey's vision is for the future, but I imagine that the vendor is going...

Mar 2023
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Director

Relationship

Dolbey is responsive, and we are very pleased with their folks.

Mar 2023
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Director

Relationship, Operations

We had an excellent consultant from a separate company come work with us, and that person did a...

Mar 2023
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Nurse

Product

I don't ever have any issues with upgrades in Fusion CAC. When we have an issue, things function...

Mar 2023
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Nurse

Product

With Fusion CAC, I like that the coders and I can chat through the patient files. They can send me...

Mar 2023
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Manager

Relationship

Dolbey's service people need to realize that certain folks don't know what the service people know,...

Mar 2023
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Manager

Relationship, Value

I have already recommended Fusion CAC to a peer. The product definitely assists with coding....

Mar 2023
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Manager

Operations

Dolbey did a fantastic job of implementing their software. The effectiveness of what they have done...

Mar 2023
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Director

Relationship, Operations, Product

Usually, the upgrades go pretty smoothly. We had a hiccup once, and it stopped accounts from flowing...

Mar 2023
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Director

Operations

We don't get training. We had training early on when we switched to the new version. When it is...

Mar 2023
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Director

Relationship

Most of Dolbey’s customer service is through email, but people call me when there is an issue, and...

Mar 2023
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Director

Relationship, Product

Automatically populating all the codes helps increase production. There are a few things here and...

Mar 2023
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Director

Value

The longevity of Fusion CAC in our environment has spoken to its success. We encounter some hiccups,...

Mar 2023
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Manager

Operations

Dolbey had a lot of implementations and not only ours. They had to leave us a bit at times when we...

Mar 2023
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Manager

Loyalty, Product

There has been a lot of tweaking with Fusion CAC, and our biggest disappointment is the reporting....

Mar 2023
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Manager

Culture, Loyalty

The vendor said they had integrated with the encoder that we use. They neglected to tell us that...

Mar 2023
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Manager

Relationship

Dolbey is much more responsive than the vendors we have used in the past. Our contact has been...

Mar 2023
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VP/Other Executive

Loyalty, Relationship, Product

Dolbey hasn't necessarily kept up with the industry. They are stagnant in their approach in terms of...

Mar 2023
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VP/Other Executive

Loyalty

We are considering leaving Dolbey because of issues with the HL7 messaging between our EMR and...

Mar 2023
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VP/Other Executive

Relationship

Our current issue with Dolbey is one they can't fix. But they do work with our team to try to get...

Mar 2023
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VP/Other Executive

Value

Our full-time employees haven't gained any efficiencies from using Fusion CAC.

Mar 2023
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VP/Other Executive

Operations

Dolbey is always willing to train our teams.

Mar 2023
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VP/Other Executive

Product

We have an issue with HL7 messaging where if we change certain things, we can't get a specific piece...

Mar 2023
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VP/Other Executive

Product

If someone just needs a basic computer-assisted coding NLP engine and they are a small facility,...

Mar 2023
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Manager

Relationship

We email Dolbey when we have issues, and they do not get back to us. They responded in a timely...

Mar 2023
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Manager

Relationship

When we recently moved from the older platform to the newer platform, there were things we weren't...

Mar 2023
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Manager

Product

Fusion CAC takes in codes from our registration side, but the codes don't filter through. There are...

Mar 2023
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Manager

Product

Ideally, it would be nice if we had Fusion CAC set up so that it could actually read the reports...

Mar 2023
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Director

Relationship

What I like about Dolbey is their management. I have been with them for a long time, and we usually...

Jan 2023
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Analyst/Coordinator

Relationship

Dolbey’s support is great from both their regular help center and their subject matter experts. We...

Dec 2022
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Analyst/Coordinator

Relationship

One complaint I have about Dolbey’s support is that sometimes we have tickets that stay open when...

Dec 2022
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Analyst/Coordinator

Relationship, Product

Any complaint I get from any end user has nothing to do with Fusion CAC. The complaints are always...

Dec 2022
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VP/Other Executive

Product

Fusion CAC’s technology is fairly old, and we have to put a fair bit of tuning into it. The quality...

Dec 2022
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VP/Other Executive

Loyalty

We are looking for something that does more autonomous coding, and Dolbey is just not moving in that...

Dec 2022
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VP/Other Executive

Relationship, Operations

We have had a lot of issues with our third-party vendor EMR implementation relative to Dolbey. There...

Dec 2022
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Director

Relationship

The people at Dolbey are extremely easy to work with and knowledgeable about what they are doing and...

Dec 2022
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Director

Relationship, Operations

The implementation was very smooth. Dolbey goes above and beyond to get the job done and make things...

Dec 2022
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Director

Product

The product is easy to use and look at and is user friendly. It is organized in a way that is easy...

Dec 2022
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Manager

Operations

I was extremely satisfied with the initial training, but we haven't had ongoing training from Dolbey....

Nov 2022
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Manager

Relationship, Operations, Product

Dolbey could do better with building out reports for upper-level administration. They have built-in...

Nov 2022
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Manager

Operations, Product

Fusion CAC is very user friendly. A coder can go in and learn the product by themself. It is a great...

Nov 2022
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Manager

Product

Fusion CAC is lacking in the procedure code assignment area, but that may just be a CAC thing in...

Sep 2022
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Manager

Relationship

Anytime I reach out to Dolbey, the people are very friendly. Everybody knows everybody by name. The...

Sep 2022
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Manager

Value

With Fusion CAC, we have increased productivity with coding and CDI. We also use a feature to code...

Sep 2022
||
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Manager

Product

We do not come across any errors with Fusion CAC when we provide reports to other departments with...

Sep 2022
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Manager

Relationship

Sometimes when we address a problem with Dolbey’s support team, they tell us that another site has...

Sep 2022
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