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User Commentary
Loyalty, Relationship
The people we have been working with from Optum are just amazing. I have seen the comparison with...
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Loyalty, Product
When it comes to Optum360 Enterprise CAC, I don't have any problem with it. Optum has added the PSI...
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Product, Value
Our coders are happy with the functionality overall of Optum360 Enterprise CAC. They have their...
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Relationship
Sometimes Optum’s customer support is difficult to work through. There is not a lot that Optum comes...
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Relationship, Product
The problems we see in Optum are really weird, random glitches that happen after updates, like...
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Operations
Optum's implementation services rate just under the top of the scale because we get delayed when we...
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Culture, Value
The product is great most of the time, but the contract expense is an issue. We need to have a...
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Relationship
The vendor is highly engaged and has great collaboration to reach efficiencies.
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Product
The system's CLI engine is one of its biggest strengths. The system is good at what it does when it...
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Operations, Product
Upgrades should be seamless to the users, but when things break, we find out in the morning. There...
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Relationship
Optum’s top leaders are not involved anymore. The vendor has grown so much. We have a customer...
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Loyalty, Product
Optum includes quality metrics in their system. That is unique. Most coding vendors don't...
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Product
I haven’t seen much improvement in the level of sophistication of the natural language processor...
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Relationship
Technical support from Optum would be very beneficial, rather than always being told to submit a...
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Product
We had ultimately planned to integrate some things in this solution, but the solution does not...
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Product, Value
Optum360 Enterprise CAC does help with productivity, but I think if it was a little more robust, it...
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Relationship
I would not buy this solution again because I don't think it provides the degree of service that we...
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Relationship, Product
Optum360 Enterprise CAC isn't always accurate. It isn’t good at all at identifying all the necessary...
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Relationship, Product
There are frequent outages on Optum’s side with the system being down. We have problems with them...
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Product
In Optum360 Enterprise CAC, I would like suggested diagnoses in Optum's coding piece. Optum does not...
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Loyalty
The decision to leave Optum came from the coding, and part of the reason is the fact that Optum360...
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Loyalty
The product works well, and the support team we work with is good. We have had good success with the...
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Product
I would say the product is meeting all of our needs. There are some things that we haven't even dug...
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Relationship
We have a regular meeting with Optum where they bring our data packaged up in a report. They give us...
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Product, Value
I have seen how things were before we worked with Optum and how they are now. We have all our...
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Culture, Relationship
Optum loves to talk about other things that they love to acquire. In addition to that, they are very...
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