Optum360 Enterprise CAC
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Mac Boyter
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User Commentary

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Analyst/Coordinator

Optum360 Enterprise CAC is really user friendly. I like the format of the website. The website...

May 2022
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Analyst/Coordinator

Optum360 Enterprise CAC is not expensive compared to what other coding books cost. The system also...

May 2022
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Analyst/Coordinator

The system's website gives us different icons we can hover over that give us more billing details....

May 2022
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Director

Moving to Optum's system wasn't my decision. There isn't really anything that I like about the...

Mar 2022
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Director

We always have to open tickets in the system. We can't just send emails. With our previous vendor,...

Mar 2022
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Director

From a coding perspective, I am not hearing about any issues from my team. We had some new users...

Mar 2022
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Director

As we were bringing Optum360 Enterprise CAC online, one area was a bit more difficult with the...

Mar 2022
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VP/Other Executive

The product is great, and I like it a lot, but it can always be improved. The product’s coding...

Dec 2021
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VP/Other Executive

As far as integration goes, we often have issues with the product being down, and then we have to...

Dec 2021
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VP/Other Executive

The support is terrific. The vendor is very responsive. When anything goes amiss or I have a...

Dec 2021
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Manager

The product's natural language processor is very robust. It is the key to automatically suggesting...

Dec 2021
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Manager

I think our coders would say that the product's end coder could be a little more user friendly. It...

Dec 2021
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Director

If I had my preference, we would go back to the product we had before Optum's product. In terms of...

Nov 2021
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Director

Optum just puts their training out there for the releases, and if a user has access to it, then it...

Nov 2021
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Director

We have recurring meetings with Optum where our representatives go over changes, and then they are...

Nov 2021
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Manager

Optum360 Enterprise CAC is really the best product we have ever used. It is extremely diverse. It...

Nov 2021
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Manager

I like that Optum has recently expanded their search bar so that if I type in a particular word, it...

Nov 2021
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VP/Other Executive

The product does impact an organization heavily at the beginning because coders are challenged with...

Nov 2021
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VP/Other Executive

Optum has been a really good partner. They have been very flexible and reasonable with some...

Nov 2021
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VP/Other Executive

Sometimes the system goes down when we really need it, and it can lose us a lot of money. Our...

Nov 2021
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VP/Other Executive

There were some disconnections in what Optum gave us a demo of and what we received as a product....

Nov 2021
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Director

We work out of the queues and workflows that Optum has set up in Optum360 Enterprise CAC. The system...

Oct 2021
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Director

I like the reporting capabilities in Optum360 Enterprise CAC. The reports are detailed and easy to...

Oct 2021
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Director

I would like to see Optum being more proactive with the development of new products. There might be...

Oct 2021
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Director

The technology is great and is a benefit. However, it is not perfect. It comes with the complexity...

Oct 2021
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Director

There are opportunities for improvement, such as new functionality or missing pieces of the process,...

Oct 2021
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Director

There are people at Optum that have the power to help us, but we have to escalate issues frequently...

Oct 2021
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Director

Optum’s resources are scarce when they have new functionality coming down the pike, and they should...

Oct 2021
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Director

We are reviewing Optum and another vendor to see which one would be the best partner so that we have...

Oct 2021
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Analyst/Coordinator

Recently, we have seen a slight uptick in system availability issues. However, Optum is migrating to...

Oct 2021
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Analyst/Coordinator

Optum is a big monster in healthcare and wants to gobble everything up, but with that comes...

Oct 2021
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Analyst/Coordinator

Optum has been pretty good. We had a few hiccups during a recent upgrade. The upgrade seemed pretty...

Oct 2021
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Analyst/Coordinator

Our coders code everything in the system except for our reoccurring type accounts, so they have NLP...

Oct 2021
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Analyst/Coordinator

When we brought Optum a problem during our implementation process, they helped us resolve it. The...

Oct 2021
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Analyst/Coordinator

Over the last year, I have had a hard time getting tickets entered and getting people to answer...

Oct 2021
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Analyst/Coordinator

Our organization is working on implementing Optum's coding platform for our professional side. Right...

Oct 2021
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Analyst/Coordinator

We have had technical issues on and off with the solution's web component. It can sometimes be hard...

Oct 2021
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VP/Other Executive

Overall, the system has been great. It is much better than coding by book or end coder. It...

Sep 2021
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VP/Other Executive

Since our payer makes us unique, we wish we could do certain set edits to be hard stops in Optum's...

Sep 2021
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Manager

Optum's representatives are very easy to work with. We have good meetings with them. They give us...

Jul 2021
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Manager

There are occasions when the vendor's responsiveness to our needs lags, but eventually, the vendor's...

Jul 2021
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Manager

Optum has definitely improved our CDI and coder productivity. We feel as though the vendor is very...

Jul 2021
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Manager

There are times where the system's markers pull from our history more than we would like them to. I...

Jul 2021
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Manager

We had some unanticipated hiccups during our implementation process, so it took longer for us to...

Jul 2021
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Analyst/Coordinator

The coders’ productivity is good. They perform well providing codes across different departments. I...

Jul 2021
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Analyst/Coordinator

We have really struggled with Optum on their KPIs and getting the data brought out. We notice that...

Jul 2021
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Analyst/Coordinator

This next year, we will be looking at some other software for coders and trying to decide from that....

Jul 2021
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Analyst/Coordinator

We have had a couple of issues where Optum has not been quite as responsive this year, whereas in...

Jul 2021
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Analyst/Coordinator

We have had to take a couple of issues up the chain and have some upper-level involvement to get...

Jul 2021
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Analyst/Coordinator

I don’t like that sometimes Optum's system picks up verbiage from one line, the next line, and the...

Jul 2021
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