Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
I wouldn’t buy Optum360 Enterprise CAC again because we had a product from another vendor before and...
Login or Create an Account to see details.
Product, Value
I like how Optum360 Enterprise CAC has the DRG expert book attached to it. It is a little harder to...
Login or Create an Account to see details.
Relationship
We know who our Optum representative is, and that person meets with us regularly. Our representative...
Login or Create an Account to see details.
Relationship
We have ongoing calls with Optum, and our client manager works with us all the time.
Login or Create an Account to see details.
Product
Optum is smooth for our coders to use. The issues that come up with it occasionally are things like...
Login or Create an Account to see details.
Product
Our experience with the vendor has been fairly seamless. The system's functionality goes in waves....
Login or Create an Account to see details.
Operations, Product
We are not using the whole suite, so the system is disjointed. We have separate workflows, and the...
Login or Create an Account to see details.
Loyalty, Value
Optum charges for everything. We are going to sunset Optum’s product as soon as we are 100% on our...
Login or Create an Account to see details.
Relationship, Product
We have other third-party disparate systems for different services, but ultimately, our EMR is the...
Login or Create an Account to see details.
Product, Value
Our coders’ productivity could be better. We have to utilize the enterprise CAC system with our EMR...
Login or Create an Account to see details.
Relationship, Product
At the end of last year, we had significant issues with the product and really had to escalate them...
Login or Create an Account to see details.
Relationship, Product
The vendor has been doing CAC work for a lot longer than they have been working on CDI...
Login or Create an Account to see details.
Relationship
The vendor does keep their promises, but I have a concern about the timeliness of keeping those...
Login or Create an Account to see details.
Relationship, Operations
Whenever there is a new update, the vendor is good about getting release notes out to us on what is...
Login or Create an Account to see details.
Relationship
When we have an issue, we put in the ticket to our IT team, and then the IT team deals with Optum's...
Login or Create an Account to see details.
Product
The product’s NLP has been a huge improvement and has been very impactful for us. But the downside...
Login or Create an Account to see details.
Culture, Relationship
The product has good and bad things, and I would be on the fence about buying it again. The vendor...
Login or Create an Account to see details.
Relationship
Our partnership with Optum has been one of our better vendor partnerships. The partnership was a...
Login or Create an Account to see details.
Relationship
We were having regular check-in and performance meetings with Optum, and they identified that the...
Login or Create an Account to see details.
Relationship
There tend to be a lot of interruptions in our service. The issue could be the way that our security...
Login or Create an Account to see details.
Relationship
If I were talking to a peer who was investigating Optum360 Enterprise CAC, I would tell them that we...
Login or Create an Account to see details.
Product
We would like Optum to provide better reporting structures within their application to pull data. We...
Login or Create an Account to see details.
Relationship
The customer service experience with Optum has been great. Optum was struggling with customer...
Login or Create an Account to see details.
Operations
Optum was very hands on during our implementation with very timely responses to every question we...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We would like to see Optum continue to work on the encoder because there is so much they can do to...
Login or Create an Account to see details.
Product
I have always liked the strength of Optum360 Enterprise CAC’s natural language processing engine....
Login or Create an Account to see details.
Relationship, Operations
One of Optum’s great strengths is the way they partner with customers. They have regular calls to...
Login or Create an Account to see details.
Relationship
I want our relationship with Optum to work. We put a lot of money and a lot of work into it, and I...
Login or Create an Account to see details.
Product
The Optum product really does have some very good features, references, and all kinds of good things...
Login or Create an Account to see details.
Relationship
The Optum team working with us is personal and great, but communicating between several different IT...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
There are lots of different things that Optum has going down right now. They are constantly working...
Login or Create an Account to see details.
Relationship
When we have technical issues, Optum tries to get them resolved as quickly as possible, especially...
Login or Create an Account to see details.
Product
The application is good and has been fairly stable. We have had a few bumps in the road, and it...
Login or Create an Account to see details.
Relationship
Optum’s communication leaves much to be desired. An issue was reported to me, so I called Optum and...
Login or Create an Account to see details.
Operations, Product
Implementing Optum’s cloud instance added an extra layer of complexity to user creation and user...
Login or Create an Account to see details.
Product
The codes that the system suggests are pretty accurate, and we usually accept them.
Login or Create an Account to see details.
Culture
We acquired Optum’s audit and compliance module, and Optum told us that module would do certain...
Login or Create an Account to see details.
Product
The navigation is okay, but we have to log out and log in to each of Optum’s solutions. Optum now...
Login or Create an Account to see details.
Relationship
Optum tries to deliver new technology. They have user group calls, and they get people to rank...
Login or Create an Account to see details.
Relationship
We were having terrible problems related to design, stability, and reliability. Our coders would be...
Login or Create an Account to see details.
Value
The solution helps us promote proficiency with coding, especially on our inpatient side. One thing...
Login or Create an Account to see details.
Product
Optum could improve their NLP to truly use what coders and CDI nurses are highlighting in medical...
Login or Create an Account to see details.
Relationship, Operations
When we first implemented the system, we had better support and better overall engagement with the...
Login or Create an Account to see details.
Relationship
The vendor keeps most of their obligations, but Optum definitely doesn't excel at meeting all of our...
Login or Create an Account to see details.
Relationship, Operations
Optum assigned us a specialist that goes through the query reports with us to clean up our mess....
Login or Create an Account to see details.
Product
We get a report from Optum on a regular basis. They pull reports that tell us whether we are meeting...
Login or Create an Account to see details.
Relationship, Operations
We work with a contact on an ongoing basis, and that person helps us out with training.
Login or Create an Account to see details.
Relationship, Operations, Product
Optum does monthly upgrades that go through automatically, and we do not approve of the upgrades....
Login or Create an Account to see details.
Relationship
If we enter a ticket, it could be a couple of days before we get a response. There sometimes seems...
Login or Create an Account to see details.
Operations, Product
There were a few kinks in the last version migration, and we had to get those things handled right...
Login or Create an Account to see details.
Value
Optum360 Enterprise CAC suggests a lot, and the accuracy is pretty good. We switched one of our...
Login or Create an Account to see details.
Operations
Optum360 Enterprise CAC is easy for my coders to use. The upgrades are typically fairly painless....
Login or Create an Account to see details.
Relationship
The contact people I have are excellent at helping me dig into the weeds. The support is excellent...
Login or Create an Account to see details.
Culture, Value
Everything is super expensive, and I am a cheap person in general. What is charged for some of these...
Login or Create an Account to see details.
Product
I have been asking for something similar to what Epic has because they have simple visit coding. So...
Login or Create an Account to see details.
Product
I want Optum to make sure that they take into consideration that some organizations don't use their...
Login or Create an Account to see details.
Value
If we don't pay for Optum's audit compliance module, we miss out on some technology that generates...
Login or Create an Account to see details.
Featured Reports
Preferences