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Optum360 Enterprise CAC Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
I wouldn’t buy Optum's system again. There are things that other vendors have in their systems that...
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Director
We have software glitches and downtime with Optum more than we do in our other systems we work with...
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Director
Optum does really well with being proactive. Their analytic product consultant is extremely...
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Director
Overall, the Optum tool does do what we need it to do. Optum's competitors probably all have...
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Director
Optum nickel-and-dimes. We are frustrated with Optum. I like the people there, and I enjoy working...
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Director
I don't have any metrics on the coding team’s productivity, but there is no doubt in my mind that...
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Director
When it comes to the functionality meeting our needs, we don't have upgrades. Our satisfaction could...
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Director
The ongoing support could be a lot better, but I don't want to kill the vendor too much. I would say...
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Analyst/Coordinator
The Optum system does an excellent job of providing codes across different sources and departments....
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Analyst/Coordinator
There are sometimes some nuances where Optum360 Enterprise CAC is not exactly what I was expecting,...
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Analyst/Coordinator
Optum does a good job of working with people. But our organization's needs are very unique compared...
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Manager
We are actively transitioning. I would rather stay with Optum's solution than go to another system...
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Manager
Our account representative escalates issues to another level a fair amount of the time, but then...
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Director
The tool allows us to be productive. It has been a number of years since ICD-10 came out, but we...
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Director
When it comes to our ability to see how Optum360 Enterprise CAC is performing, some of the reporting...
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Director
We are very satisfied with the products from Optum. If Optum makes a change with the CAC, the change...
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Analyst/Coordinator
Optum does pretty well with communication and updating their software. It is coding software, so it...
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Analyst/Coordinator
Optum’s technology is pretty slick. I am actually in the implementation phases for another product...
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Analyst/Coordinator
Optum has had a few bumps in the road with some of their applications over the last month or so....
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Manager
We get our accuracy and precision reports regularly, and I can run them whenever I want. Anytime I...
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Manager
The vendor doesn’t nickel-and-dime for everything, but if they have any new technology that we have...
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Manager
We just went through a system conversion with Optum, and they were very supportive. They stay on top...
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Manager
We have a lot of paper-scanned orders that the solution doesn’t read well on, and the code...
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Manager
I have been asking and begging for simple-visit coding. Basically, with any type of ancillary...
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Manager
Optum’s executive team will reach out a couple of times a year if not more than that, depending on...
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Manager
For inpatients, the system is good at NLP. We don’t delete much; we validate and accept a lot of the...
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Manager
One thing that I would let my peers know if they are buying the Optum product is that it came with...
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Manager
Optum does not flag PSIs in the system unless it is in the edits. I would like some technology...
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Manager
Optum's system has an optimization button to tell us the potential codes for potential risk of...
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Manager
Optum's system does not have ad hoc query capabilities or abstractor functionality. I don’t feel...
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Analyst/Coordinator
Every now and then, we get something that doesn’t work correctly, and we have to get a ticket...
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Analyst/Coordinator
Optum's system actually improved the workflow so significantly that we could move some coders to...
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Analyst/Coordinator
We use a third-party product to interface Optum's solution and our EMR because the systems don’t...
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Analyst/Coordinator
With Optum, we went from an application to web-based software. There were a few differences even in...
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Manager
Things have pretty much remained the same with Optum360 Enterprise CAC other than the fact that we...
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Manager
Off hand, I can't think of anything that the vendor could improve. They could continue to improve...
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Manager
I have been pretty happy with the product. The only issue with Optum360 Enterprise CAC is the lack...
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Director
Our coding product is really great. The product quality has been very high in terms of the way the...
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Director
The ongoing support is pretty good. I hope our satisfaction is the highest score in a year from now....
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Director
Optum provides good training. They have a good implementation team and a good executive board. We...
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Director
The product works as expected and performs well. Optum's CAC technology is good. We think Optum's...
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Director
I don’t think Optum has the strongest encoder; I think another vendor has a better one. Optum is...
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Director
Optum has been very supportive during the pandemic. They sent us updates directly with new codes and...
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Director
We have regular meetings with the vendor, and there is some sort of executive who comes in and...
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Director
As with any system that is fairly complex, Optum360 Enterprise CAC is not slam-dunk easy. There are...
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Director
Having used the system for several years now, I can't even imagine going back to a world of coding...
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Director
The vendor reached out to us a number of times about how we could better interact with them or about...
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Director
All things considered, there is a certain level of trust that we have in Optum, but there still...
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Director
The vendor doesn't really go around making many promises at this point. We are past the sales stage...
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Director
We have had a few snafus with the vendor nickel-and-diming us over the years, including a snafu this...
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Director
There are various upgrades and implementations. When something doesn't work, there may be different...
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Director
We participate in educational calls with the vendor regularly. The vendor has a physician who speaks...
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Director
The system is doing its job. I would give the system a high rating for working as promoted. There...
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Director
Our biggest interoperability issue is in our IT department. When things are a little bit wonky, I...
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Director
I don't think that there have been major changes in the technology. Optum has a lot of software...
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Director
The vendor's ongoing support has been better this year than in years past. A couple of years ago,...
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Director
The vendor could do a little bit better in terms of being proactive on things.
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Director
We have analytics meetings regularly. In the meetings, we go through various metrics of the system's...
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Director
We are pretty mature with our relationship with the product. As long as nothing catastrophic...
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Analyst/Coordinator
I haven't looked into Optum's competitors. I have nothing to compare Optum360 Enterprise CAC to. I...
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Analyst/Coordinator
Optum360 Enterprise CAC codes things that it isn't supposed to. We have been working through some...
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Analyst/Coordinator
There is an upgrade that is coming up that we haven't gotten yet. Some of the reporting services...
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Analyst/Coordinator
The vendor has provided us quite a bit of education. We have gotten more from other sources, but the...
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Analyst/Coordinator
When we got super frustrated with Optum because we had a lot of tickets that couldn't be done, we...
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Manager
The issue isn't that the tool isn't good. The issue is that we don't know whether it is really...
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Manager
During the implementation, we had issues with the ED. The vendor couldn't make modifications to the...
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Manager
We are going to be going out to RFP shortly, and if there are other vendors' products with new AI...
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Manager
From a help desk perspective, the vendor's service is fine. From a business perspective, things are...
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Manager
We can get a little behind on the versions of the product, but the fact that the ED product doesn't...
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Manager
There are whisperings in the industry about whether the product has been oversold. I think the...
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Director
Whether Optum is part of our long-term plans is uncertain. But I think I would buy the product again....
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Director
Saying that a vendor keeps all their promises is a big statement. I wouldn't say Optum keeps all...
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Director
Optum is pretty good about delivering new technology. I think the NLP does a great job of learning...
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Director
I would like to see Optum be more proactive for their customers. They could do yearly reviews of the...
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Manager
When we transitioned to the updated version, Optum’s training setup was odd. They wanted us to check...
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Manager
The biggest point of contention with the new updated system is the query process. Optum changed it...
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Manager
The integration between the product and our EMR seems adequate. It certainly meets expectations. We...
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Manager
We recently upgraded, and we haven't had the smoothest transition. The updates to the new platform...
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Manager
Optum is very responsive to our needs. Whenever we have an issue or a question, we are able to...
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Manager
We are able to capture much more with Optum's CAC system than we did with our prior product.
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Manager
Optum was definitely resilient with our changes, and they were good about educating us about changes...
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Manager
I would give Optum a high rating for executive involvement. The executives seem to be pretty involved....
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Manager
I can't give our overall satisfaction with the system a perfect rating because our coders aren't...
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Manager
Optum normally charges for a lot, although we have been able to work with them and have some things...
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Manager
We are transitioning away from Optum. We merged with an organization that uses another vendor, so we...
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Manager
I like the NLP; Optum provides the codes for the coders. Also, now that we are using another product...
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Manager
I would like to see improvements in how much code capture is done. I know Optum is continually...
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Director
We need the capability to customize things per facility site or customer site. There needs to be an...
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Director
The NLP logic seems to be working well for both inpatient and outpatient settings as an encoder...
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Director
I have had mixed experiences with the staff members. I have had some individuals on the teams who...
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VP/Other Executive
The system is actually working very well. It has helped increase our coder productivity. We just...
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VP/Other Executive
The vendor is a partner. They really listen to what we have to say. We wanted to do certain things a...
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VP/Other Executive
Optum had to be pretty receptive during the COVID-19 crisis. We had an upgrade for our main system...
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Manager
Optum follows up regularly with us to see how everything is going, and they are kind of focused on...
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Manager
Our satisfaction could be different. Optum has a good product, and if we started using it at the...
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Director
The update tab is geared more toward coding. Optum has focused more on coding and not on CDI. We...
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Director
Optum's people are very responsive. They don't block my questions or requests for enhancements. The...
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Director
I will probably change my mind about my rating on Optum delivering new technology once I get the...
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Director
We have some limitations when it comes to the software itself. No system is really great when it...
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VP/Other Executive
Optum keeps most of their promises but not all of them. They don't nickel-and-dime us. I don't have...
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VP/Other Executive
The CAC product works as promoted. The reporting features could be stronger.
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Director
The vendor seems to keep things upgraded. The vendor is transparent as they do their new releases...
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Director
In terms of COVID-19, we needed the new ICD-10 codes updated within the software system, and we had...
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Director
The vendor has delivered on some promises and customizations, but they have not followed through on...
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Director
We did not have any training. I would give the vendor the lowest possible rating for training.
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Director
Our biggest hurdle has been customer support. There has been a bit of a downturn over the last year....
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Analyst/Coordinator
I give the vendor a high rating for supporting us during the COVID-19 crisis. Nothing has really changed....
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Analyst/Coordinator
We have merged with a large organization in the area, so there is no telling whether they are going...
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Analyst/Coordinator
Once everything is totally configured, things are pretty smooth sailing. There isn't a lot of...
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Analyst/Coordinator
Over the last few months, we have had a few support tickets where either the tickets got stuck in...
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Analyst/Coordinator
The vendor is one of those big companies that purchases a lot of smaller companies and then just...
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Analyst/Coordinator
From a technology perspective, Optum is above and beyond anyone else in the marketplace when it...
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Analyst/Coordinator
The vendor is committed to the success of their clients; that is for sure. I have an executive’s...
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Director
There are some issues with the end-user functionality and the rich text formatting. The vendor only...
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Director
The support person who assisted us with concurrent coding was very helpful. But otherwise, we have...
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Director
I would forecast our satisfaction to go up given the work that the vendor might do with us on...
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