Optum360 Enterprise CAC
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Optum360 Enterprise CAC is really user friendly. I like the format of the website. The website...
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Optum360 Enterprise CAC is not expensive compared to what other coding books cost. The system also...
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The system's website gives us different icons we can hover over that give us more billing details....
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Moving to Optum's system wasn't my decision. There isn't really anything that I like about the...
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We always have to open tickets in the system. We can't just send emails. With our previous vendor,...
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From a coding perspective, I am not hearing about any issues from my team. We had some new users...
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As we were bringing Optum360 Enterprise CAC online, one area was a bit more difficult with the...
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The product is great, and I like it a lot, but it can always be improved. The product’s coding...
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As far as integration goes, we often have issues with the product being down, and then we have to...
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The support is terrific. The vendor is very responsive. When anything goes amiss or I have a...
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The product's natural language processor is very robust. It is the key to automatically suggesting...
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I think our coders would say that the product's end coder could be a little more user friendly. It...
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If I had my preference, we would go back to the product we had before Optum's product. In terms of...
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Optum just puts their training out there for the releases, and if a user has access to it, then it...
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We have recurring meetings with Optum where our representatives go over changes, and then they are...
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Optum360 Enterprise CAC is really the best product we have ever used. It is extremely diverse. It...
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I like that Optum has recently expanded their search bar so that if I type in a particular word, it...
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The product does impact an organization heavily at the beginning because coders are challenged with...
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Optum has been a really good partner. They have been very flexible and reasonable with some...
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Sometimes the system goes down when we really need it, and it can lose us a lot of money. Our...
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There were some disconnections in what Optum gave us a demo of and what we received as a product....
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We work out of the queues and workflows that Optum has set up in Optum360 Enterprise CAC. The system...
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I like the reporting capabilities in Optum360 Enterprise CAC. The reports are detailed and easy to...
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I would like to see Optum being more proactive with the development of new products. There might be...
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The technology is great and is a benefit. However, it is not perfect. It comes with the complexity...
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There are opportunities for improvement, such as new functionality or missing pieces of the process,...
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There are people at Optum that have the power to help us, but we have to escalate issues frequently...
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Optum’s resources are scarce when they have new functionality coming down the pike, and they should...
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We are reviewing Optum and another vendor to see which one would be the best partner so that we have...
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Recently, we have seen a slight uptick in system availability issues. However, Optum is migrating to...
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Optum is a big monster in healthcare and wants to gobble everything up, but with that comes...
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Optum has been pretty good. We had a few hiccups during a recent upgrade. The upgrade seemed pretty...
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Our coders code everything in the system except for our reoccurring type accounts, so they have NLP...
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When we brought Optum a problem during our implementation process, they helped us resolve it. The...
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Over the last year, I have had a hard time getting tickets entered and getting people to answer...
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Our organization is working on implementing Optum's coding platform for our professional side. Right...
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We have had technical issues on and off with the solution's web component. It can sometimes be hard...
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Overall, the system has been great. It is much better than coding by book or end coder. It...
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Since our payer makes us unique, we wish we could do certain set edits to be hard stops in Optum's...
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Optum's representatives are very easy to work with. We have good meetings with them. They give us...
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There are occasions when the vendor's responsiveness to our needs lags, but eventually, the vendor's...
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Optum has definitely improved our CDI and coder productivity. We feel as though the vendor is very...
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There are times where the system's markers pull from our history more than we would like them to. I...
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We had some unanticipated hiccups during our implementation process, so it took longer for us to...
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The coders’ productivity is good. They perform well providing codes across different departments. I...
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We have really struggled with Optum on their KPIs and getting the data brought out. We notice that...
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This next year, we will be looking at some other software for coders and trying to decide from that....
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We have had a couple of issues where Optum has not been quite as responsive this year, whereas in...
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We have had to take a couple of issues up the chain and have some upper-level involvement to get...
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I don’t like that sometimes Optum's system picks up verbiage from one line, the next line, and the...
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