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Optum360 Enterprise CAC
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User Commentary

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Manager

Implementation and Training

We are not using the whole suite, so the system is disjointed. We have separate workflows, and the...

Mar 2023
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Manager

Future Outlook

Optum charges for everything. We are going to sunset Optum’s product as soon as we are 100% on our...

Mar 2023
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Manager

Interfacing and Integration

We have other third-party disparate systems for different services, but ultimately, our EMR is the...

Mar 2023
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Director

Other Observations & Comments

Our coders’ productivity could be better. We have to utilize the enterprise CAC system with our EMR...

Feb 2023
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Director

Functionality and Upgrades

At the end of last year, we had significant issues with the product and really had to escalate them...

Feb 2023
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Director

Functionality and Upgrades

The vendor has been doing CAC work for a lot longer than they have been working on CDI...

Feb 2023
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Director

Functionality and Upgrades

The vendor does keep their promises, but I have a concern about the timeliness of keeping those...

Feb 2023
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Director

Relationship

Whenever there is a new update, the vendor is good about getting release notes out to us on what is...

Feb 2023
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Director

Service and Support

When we have an issue, we put in the ticket to our IT team, and then the IT team deals with Optum's...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

The product’s NLP has been a huge improvement and has been very impactful for us. But the downside...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

The product has good and bad things, and I would be on the fence about buying it again. The vendor...

Feb 2023
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VP/Other Executive

Relationship

Our partnership with Optum has been one of our better vendor partnerships. The partnership was a...

Jan 2023
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VP/Other Executive

Service and Support

We were having regular check-in and performance meetings with Optum, and they identified that the...

Jan 2023
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VP/Other Executive

Technology

There tend to be a lot of interruptions in our service. The issue could be the way that our security...

Jan 2023
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Manager

Relationship

If I were talking to a peer who was investigating Optum360 Enterprise CAC, I would tell them that we...

Jan 2023
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Manager

Functionality and Upgrades

We would like Optum to provide better reporting structures within their application to pull data. We...

Jan 2023
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Director

Service and Support

The customer service experience with Optum has been great. Optum was struggling with customer...

Jan 2023
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Director

Implementation and Training

Optum was very hands on during our implementation with very timely responses to every question we...

Jan 2023
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Director

Functionality and Upgrades

We would like to see Optum continue to work on the encoder because there is so much they can do to...

Jan 2023
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Manager

Technology

I have always liked the strength of Optum360 Enterprise CAC’s natural language processing engine....

Dec 2022
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Manager

Relationship

One of Optum’s great strengths is the way they partner with customers. They have regular calls to...

Dec 2022
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Manager

Other Observations & Comments

I want our relationship with Optum to work. We put a lot of money and a lot of work into it, and I...

Dec 2022
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Manager

Functionality and Upgrades

The Optum product really does have some very good features, references, and all kinds of good things...

Dec 2022
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Manager

Service and Support

The Optum team working with us is personal and great, but communicating between several different IT...

Dec 2022
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Manager

Relationship

There are lots of different things that Optum has going down right now. They are constantly working...

Dec 2022
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Manager

Relationship

When we have technical issues, Optum tries to get them resolved as quickly as possible, especially...

Dec 2022
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Analyst/Coordinator

Technology

The application is good and has been fairly stable. We have had a few bumps in the road, and it...

Nov 2022
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Analyst/Coordinator

Service and Support

Optum’s communication leaves much to be desired. An issue was reported to me, so I called Optum and...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Implementing Optum’s cloud instance added an extra layer of complexity to user creation and user...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The codes that the system suggests are pretty accurate, and we usually accept them.

Nov 2022
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Director

Sales and Contracting

We acquired Optum’s audit and compliance module, and Optum told us that module would do certain...

Oct 2022
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Director

Functionality and Upgrades

The navigation is okay, but we have to log out and log in to each of Optum’s solutions. Optum now...

Oct 2022
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Director

Relationship

Optum tries to deliver new technology. They have user group calls, and they get people to rank...

Oct 2022
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Director

Service and Support

We were having terrible problems related to design, stability, and reliability. Our coders would be...

Oct 2022
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Director

ROI / Cost

The solution helps us promote proficiency with coding, especially on our inpatient side. One thing...

Oct 2022
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Director

Functionality and Upgrades

Optum could improve their NLP to truly use what coders and CDI nurses are highlighting in medical...

Oct 2022
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Director

Relationship

When we first implemented the system, we had better support and better overall engagement with the...

Oct 2022
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Director

Relationship

The vendor keeps most of their obligations, but Optum definitely doesn't excel at meeting all of our...

Oct 2022
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Manager

Relationship

Optum assigned us a specialist that goes through the query reports with us to clean up our mess....

Oct 2022
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Manager

Functionality and Upgrades

We get a report from Optum on a regular basis. They pull reports that tell us whether we are meeting...

Oct 2022
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Analyst/Coordinator

Service and Support

We work with a contact on an ongoing basis, and that person helps us out with training.

Oct 2022
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Analyst/Coordinator

Technology

Optum does monthly upgrades that go through automatically, and we do not approve of the upgrades....

Oct 2022
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Analyst/Coordinator

Service and Support

If we enter a ticket, it could be a couple of days before we get a response. There sometimes seems...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There were a few kinks in the last version migration, and we had to get those things handled right...

Oct 2022
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Manager

ROI / Cost

Optum360 Enterprise CAC suggests a lot, and the accuracy is pretty good. We switched one of our...

Sep 2022
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Manager

Functionality and Upgrades

Optum360 Enterprise CAC is easy for my coders to use. The upgrades are typically fairly painless....

Sep 2022
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Manager

Service and Support

The contact people I have are excellent at helping me dig into the weeds. The support is excellent...

Sep 2022
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Manager

ROI / Cost

Everything is super expensive, and I am a cheap person in general. What is charged for some of these...

Sep 2022
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Manager

Sales and Contracting

I have been asking for something similar to what Epic has because they have simple visit coding. So...

Sep 2022
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Manager

Functionality and Upgrades

I want Optum to make sure that they take into consideration that some organizations don't use their...

Sep 2022
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Manager

Functionality and Upgrades

If we don't pay for Optum's audit compliance module, we miss out on some technology that generates...

Sep 2022
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CFO

Relationship

I can contact the executives at Optum. They are very responsive and engaged. They have done very...

Sep 2022
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CFO

Interfacing and Integration

Optum has done a lot of work with the integration of one of our systems. They are great all the way...

Sep 2022
||
(0)
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CFO

Service and Support

Optum's support is very good. The vendor is very responsive and super easy to work with. I have had...

Sep 2022
||
(0)
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CFO

Relationship

Optum could do better about being proactive in terms of identifying the problems. I want the vendor...

Sep 2022
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(0)
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Analyst/Coordinator

Future Outlook

We are replacing Optum with another vendor because our facilities are consolidating solutions.

Sep 2022
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(0)
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Analyst/Coordinator

Future Outlook

Optum has great customer support. The vendor has made a lot of improvements to the upgrade process,...

Sep 2022
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(0)
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Manager

Interfacing and Integration

The only thing that I would like to see, and this could be more on our end than on Optum's end, is...

Jul 2022
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(0)
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Manager

ROI / Cost

Our coding people are very happy with Optum's system. Optum does a good job of delivering new...

Jul 2022
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(0)
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Manager

Technology

I haven't seen as many new products coming out from Optum as I have seen from other vendors. We did...

Jul 2022
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(0)
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Manager

Service and Support

Optum’s support team is doing a good job. Occasionally, their responses are a little bit delayed or...

Jul 2022
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Manager

Technology

The product does its best, but it is a computer and not a human. There are some pieces that the...

Jul 2022
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Manager

Functionality and Upgrades

The system's interface is chaotic and has a lot going on in it. I wonder whether there is an easier...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Because the system is complex, certain aspects go down or don’t work at times, and then those things...

Jun 2022
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VP/Other Executive

Relationship

Optum meets with us regularly to review the metrics. Optum has implemented the ability to have peer...

Jun 2022
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Manager

ROI / Cost

Optum's CAC solution should read documentation and capture procedures better. We need the system to...

Jun 2022
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(0)
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Director

Functionality and Upgrades

When I came to this facility, I was dragging myself because they had Optum's software, but I have...

Jun 2022
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(0)
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Director

Service and Support

We have our own IT person to troubleshoot all of our issues with Optum's software, but we have been...

Jun 2022
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(0)
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Director

Functionality and Upgrades

Once in a while, there may be some captures of a code that still needs to be deleted or validated,...

Jun 2022
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(0)
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Director

Relationship

Optum could be more proactive in making sure that clients are aware of system disruptions. We...

Jun 2022
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(0)
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Director

Functionality and Upgrades

The only thing that dissatisfies me with Optum is that they do have some unexpected interruptions...

Jun 2022
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(0)
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Director

Relationship

Over the years, Optum and their product have really matured. We worked with the vendor very closely...

Jun 2022
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(0)
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Director

Implementation and Training

Optum is a really good company to work with, especially on the build and while testing parts before...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't know that I would buy Optum if I had to make the decision again. They were not our first...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Optum360 Enterprise CAC works fairly well. However, with the way it is set up for the CDI personnel...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

How well Optum performs at providing codes across departments mostly has to do with the users. It is...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Optum used to have really good support, but it has really slowed down.

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Every time we hear something about charges with Optum, they are related to an upgrade, an...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Optum360 Enterprise CAC is really user friendly. I like the format of the website. The website...

May 2022
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Analyst/Coordinator

ROI / Cost

Optum360 Enterprise CAC is not expensive compared to what other coding books cost. The system also...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's website gives us different icons we can hover over that give us more billing details....

May 2022
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KLAS last published a CAC report in 2016 around the time that ICD-10 came out. At that time, providers mainly needed to have a solution to help with implementing ICD-10. Now that things have settled a



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