Optum360 Enterprise CAC Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:37:13 PM and Model.EvProductId = 67979

Commentary Summary

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Neither
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User Commentary

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Director

Relationship

We have regular meetings with the vendor, and there is some sort of executive who comes in and...

Nov 2020
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Director

Lessons Learned

As with any system that is fairly complex, Optum360 Enterprise CAC is not slam-dunk easy. There are...

Nov 2020
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Director

Functionality and Upgrades

Having used the system for several years now, I can't even imagine going back to a world of coding...

Nov 2020
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Director

Relationship

The vendor reached out to us a number of times about how we could better interact with them or about...

Nov 2020
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Director

ROI / Cost (care and feeding)

All things considered, there is a certain level of trust that we have in Optum, but there still...

Nov 2020
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Director

Sales and Contracting

The vendor doesn't really go around making many promises at this point. We are past the sales stage...

Nov 2020
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Director

ROI / Cost (care and feeding)

We have had a few snafus with the vendor nickel-and-diming us over the years, including a snafu this...

Nov 2020
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Director

Implementation and Training

There are various upgrades and implementations. When something doesn't work, there may be different...

Nov 2020
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Director

Implementation and Training

We participate in educational calls with the vendor regularly. The vendor has a physician who speaks...

Nov 2020
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Director

Functionality and Upgrades

The system is doing its job. I would give the system a high rating for working as promoted. There...

Nov 2020
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Director

Relationship

Our biggest interoperability issue is in our IT department. When things are a little bit wonky, I...

Nov 2020
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Director

Functionality and Upgrades

I don't think that there have been major changes in the technology. Optum has a lot of software...

Nov 2020
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Director

Service and Support

The vendor's ongoing support has been better this year than in years past. A couple of years ago,...

Nov 2020
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Director

Relationship

The vendor could do a little bit better in terms of being proactive on things.

Nov 2020
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Director

Relationship

We have analytics meetings regularly. In the meetings, we go through various metrics of the system's...

Nov 2020
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Director

Future Outlook

We are pretty mature with our relationship with the product. As long as nothing catastrophic...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

I haven't looked into Optum's competitors. I have nothing to compare Optum360 Enterprise CAC to. I...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Optum360 Enterprise CAC codes things that it isn't supposed to. We have been working through some...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is an upgrade that is coming up that we haven't gotten yet. Some of the reporting services...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The vendor has provided us quite a bit of education. We have gotten more from other sources, but the...

Aug 2020
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Analyst/Coordinator

Service and Support

When we got super frustrated with Optum because we had a lot of tickets that couldn't be done, we...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The issue isn't that the tool isn't good. The issue is that we don't know whether it is really...

Aug 2020
 Helpful

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Manager

Implementation and Training

During the implementation, we had issues with the ED. The vendor couldn't make modifications to the...

Aug 2020
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Manager

Future Outlook

We are going to be going out to RFP shortly, and if there are other vendors' products with new AI...

Aug 2020
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Manager

Relationship

From a help desk perspective, the vendor's service is fine. From a business perspective, things are...

Aug 2020
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Manager

Functionality and Upgrades

We can get a little behind on the versions of the product, but the fact that the ED product doesn't...

Aug 2020
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Manager

ROI / Cost (care and feeding)

There are whisperings in the industry about whether the product has been oversold. I think the...

Aug 2020
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Director

Functionality and Upgrades

Whether Optum is part of our long-term plans is uncertain. But I think I would buy the product again....

Jul 2020
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Director

Service and Support

Saying that a vendor keeps all their promises is a big statement. I wouldn't say Optum keeps all...

Jul 2020
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Director

Functionality and Upgrades

Optum is pretty good about delivering new technology. I think the NLP does a great job of learning...

Jul 2020
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Director

Service and Support

I would like to see Optum be more proactive for their customers. They could do yearly reviews of the...

Jul 2020
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Manager

Implementation and Training

When we transitioned to the updated version, Optum’s training setup was odd. They wanted us to check...

Jul 2020
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Manager

Functionality and Upgrades

The biggest point of contention with the new updated system is the query process. Optum changed it...

Jul 2020
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Manager

Interfacing and Integration

The integration between the product and our EMR seems adequate. It certainly meets expectations. We...

Jul 2020
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Manager

Functionality and Upgrades

We recently upgraded, and we haven't had the smoothest transition. The updates to the new platform...

Jul 2020
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Manager

Relationship

Optum is very responsive to our needs. Whenever we have an issue or a question, we are able to...

Jun 2020
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Manager

Functionality and Upgrades

We are able to capture much more with Optum's CAC system than we did with our prior product.

Jun 2020
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Manager

Service and Support

Optum was definitely resilient with our changes, and they were good about educating us about changes...

Jun 2020
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Manager

Relationship

I would give Optum a high rating for executive involvement. The executives seem to be pretty involved....

Jun 2020
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Manager

Other Observations & Comments

I can't give our overall satisfaction with the system a perfect rating because our coders aren't...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Optum normally charges for a lot, although we have been able to work with them and have some things...

Jun 2020
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Manager

Future Outlook

We are transitioning away from Optum. We merged with an organization that uses another vendor, so we...

Jun 2020
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Manager

Functionality and Upgrades

I like the NLP; Optum provides the codes for the coders. Also, now that we are using another product...

Jun 2020
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Manager

Other Observations & Comments

I would like to see improvements in how much code capture is done. I know Optum is continually...

Jun 2020
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Director

Other Observations & Comments

We need the capability to customize things per facility site or customer site. There needs to be an...

Jun 2020
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Director

Functionality and Upgrades

The NLP logic seems to be working well for both inpatient and outpatient settings as an encoder...

Jun 2020
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Director

Other Observations & Comments

I have had mixed experiences with the staff members. I have had some individuals on the teams who...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system is actually working very well. It has helped increase our coder productivity. We just...

Jun 2020
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VP/Other Executive

Relationship

The vendor is a partner. They really listen to what we have to say. We wanted to do certain things a...

Jun 2020
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VP/Other Executive

Service and Support

Optum had to be pretty receptive during the COVID-19 crisis. We had an upgrade for our main system...

Jun 2020
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Manager

Relationship

Optum follows up regularly with us to see how everything is going, and they are kind of focused on...

Jun 2020
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Manager

Functionality and Upgrades

Our satisfaction could be different. Optum has a good product, and if we started using it at the...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The update tab is geared more toward coding. Optum has focused more on coding and not on CDI. We...

Jun 2020
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Director

Service and Support

Optum's people are very responsive. They don't block my questions or requests for enhancements. The...

Jun 2020
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Director

Other Observations & Comments

I will probably change my mind about my rating on Optum delivering new technology once I get the...

Jun 2020
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Director

Future Outlook

We have some limitations when it comes to the software itself. No system is really great when it...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

Optum keeps most of their promises but not all of them. They don't nickel-and-dime us. I don't have...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The CAC product works as promoted. The reporting features could be stronger.

May 2020
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Director

Functionality and Upgrades

The vendor seems to keep things upgraded. The vendor is transparent as they do their new releases...

May 2020
 Helpful

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Director

Service and Support

In terms of COVID-19, we needed the new ICD-10 codes updated within the software system, and we had...

May 2020
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Director

Other Observations & Comments

The vendor has delivered on some promises and customizations, but they have not followed through on...

May 2020
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Director

Implementation and Training

We did not have any training. I would give the vendor the lowest possible rating for training.

May 2020
 Helpful

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Director

Relationship

Our biggest hurdle has been customer support. There has been a bit of a downturn over the last year....

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I give the vendor a high rating for supporting us during the COVID-19 crisis. Nothing has really changed....

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have merged with a large organization in the area, so there is no telling whether they are going...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Once everything is totally configured, things are pretty smooth sailing. There isn't a lot of...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Over the last few months, we have had a few support tickets where either the tickets got stuck in...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor is one of those big companies that purchases a lot of smaller companies and then just...

May 2020
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Analyst/Coordinator

Technology

From a technology perspective, Optum is above and beyond anyone else in the marketplace when it...

May 2020
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Analyst/Coordinator

Relationship

The vendor is committed to the success of their clients; that is for sure. I have an executive’s...

May 2020
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Director

Technology

There are some issues with the end-user functionality and the rich text formatting. The vendor only...

May 2020
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Director

Service and Support

The support person who assisted us with concurrent coding was very helpful. But otherwise, we have...

May 2020
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Director

Other Observations & Comments

I would forecast our satisfaction to go up given the work that the vendor might do with us on...

May 2020
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Director

Service and Support

Optum has been supportive of us, and they have not had an issue helping us with anything that we...

May 2020
 Helpful

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Director

Service and Support

The vendor did a live webinar that we had our coders and CDS staff watch. In terms of COVID-19, our...

May 2020
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Director

Interfacing and Integration

The vendor does really well at integrating the software. We are able to launch Optum's software...

May 2020
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Director

Functionality and Upgrades

Optum has done a lot of work with reporting. They have implemented a business portal for reporting,...

May 2020
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Director

Service and Support

Optum is a really great vendor to partner with because they have a user group. All of their clients...

May 2020
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Director

Service and Support

Optum has really great online support. If we need to get the engineers to troubleshoot something, we...

May 2020
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CIO

Relationship

Optum hasn't exceeded our expectations, but they have met them. We have really good executive...

Apr 2020
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CIO

Functionality and Upgrades

The system works really well for us. We like the engine. It is pretty simple to use and interfaces...

Apr 2020
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Di