Optum360 Enterprise CAC Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Relationship
The biggest headaches with Optum are system incidents where things go down, slowness, or errors...
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Product, Value
Optum360 Enterprise CAC helps productivity tremendously. We were actually just looking at some...
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Relationship
Optum has user groups for Optum360 Enterprise CAC where they get feedback on items, but I wouldn’t...
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Relationship
We have regular calls with the vendor, and the number of tickets that we have with the vendor is...
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Product
The system has a lot of downtime and lag. Those things impact our coders' productivity. When the...
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Operations
With our last implementation, we asked the vendor for ongoing training and support, but what they...
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Relationship
When it comes to Clinical Language Intelligence, or what used to be called NLP, we have to do a lot...
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Value
I wouldn't buy Optum's system again. I feel like other vendors are the best of the best, and I want...
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Loyalty
If a colleague asked about the system, I would explain that the current Optum360 Enterprise CAC...
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Relationship
An area that could be improved with Optum360 Enterprise CAC is customer support, particularly...
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Product, Value
Optum360 Enterprise CAC is more efficient than manual coding and helps streamline workflows by...
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Culture
The person doing demos for solutions is typically a salesperson. Sometimes the sales environment is...
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Operations, Product
The hardest thing about upgrades for the solution is that they inevitably break something. We can...
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Relationship
I have met with the vendor's executive team. They all genuinely want to help.
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Relationship, Product
I wish Optum would be more thoughtful regarding regulatory changes that impact coding,...
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Product, Value
On the coding side, Optum has an audit module within the software. It helps audit coder productivity...
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Product
It would be great if we could get more integration options in the system with insurance policies....
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Operations, Product
Optum360 Enterprise CAC is pretty easy to use. We have done client calls with other clients who were...
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Relationship
Optum's customer support people are very responsive and quick. Optum has a website for when there is...
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Product
How well Optum360 Enterprise CAC works comes down to an organization's specialty. Our radiology area...
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Loyalty, Relationship, Product
Optum360 Enterprise CAC has a very advanced NLP engine for suggesting codes. When we conducted a...
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Product
This issue relates mostly to Optum360 Enterprise CAC, though it can affect both Optum's CAC and CDI...
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Relationship, Operations
More thorough testing before release would help prevent the issues that occur after updates and...
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Relationship
Optum tries but does not keep all their promises. I needed them to provide some technology for...
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Relationship, Product
Inevitably, every time there is some sort of update, something breaks, and we have to deal with the...
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Relationship
Optum is doing a really good job. The thing that I am most pleased about with Optum is that they...
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Value
With Optum, there is a constant back-and-forth when we add a new facility because that might cost...
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Loyalty, Product
I know that Optum is working on the ability to code both hospital and physician claims, so we need...
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Relationship
Optum is great, and they have a great support team. The support piece is good, whether it is a...
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Relationship, Product
My concern with Optum is that there are often things within the encoder where we will find errors...
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Operations
Optum was really good with the implementation, and they had all hands on deck. When we went live, we...
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Relationship
Optum would not have been my first option as a vendor for this service. We have had a few issues...
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Commentary Summary
Comment Type Breakout