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Optum360 Enterprise CAC Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

The coders’ productivity is good. They perform well providing codes across different departments. I...

Jul 2021
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Analyst/Coordinator

We have really struggled with Optum on their KPIs and getting the data brought out. We notice that...

Jul 2021
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Analyst/Coordinator

This next year, we will be looking at some other software for coders and trying to decide from that....

Jul 2021
||
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Analyst/Coordinator

We have had a couple of issues where Optum has not been quite as responsive this year, whereas in...

Jul 2021
||
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Analyst/Coordinator

We have had to take a couple of issues up the chain and have some upper-level involvement to get...

Jul 2021
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Analyst/Coordinator

I don’t like that sometimes Optum's system picks up verbiage from one line, the next line, and the...

Jul 2021
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Director

I wouldn’t buy Optum's system again. There are things that other vendors have in their systems that...

Mar 2021
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(0)
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Director

We have software glitches and downtime with Optum more than we do in our other systems we work with...

Mar 2021
||
(0)
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Director

Optum does really well with being proactive. Their analytic product consultant is extremely...

Mar 2021
||
(0)
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Director

Overall, the Optum tool does do what we need it to do. Optum's competitors probably all have...

Mar 2021
||
(0)
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Director

Optum nickel-and-dimes. We are frustrated with Optum. I like the people there, and I enjoy working...

Mar 2021
||
(0)
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Director

I don't have any metrics on the coding team’s productivity, but there is no doubt in my mind that...

Mar 2021
||
(0)
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Director

When it comes to the functionality meeting our needs, we don't have upgrades. Our satisfaction could...

Mar 2021
||
(0)
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Director

The ongoing support could be a lot better, but I don't want to kill the vendor too much. I would say...

Mar 2021
||
(0)
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Analyst/Coordinator

The Optum system does an excellent job of providing codes across different sources and departments....

Feb 2021
||
(0)
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Analyst/Coordinator

There are sometimes some nuances where Optum360 Enterprise CAC is not exactly what I was expecting,...

Feb 2021
||
(0)
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Analyst/Coordinator

Optum does a good job of working with people. But our organization's needs are very unique compared...

Feb 2021
||
(0)
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Manager

We are actively transitioning. I would rather stay with Optum's solution than go to another system...

Feb 2021
||
(0)
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Manager

Our account representative escalates issues to another level a fair amount of the time, but then...

Feb 2021
||
(0)
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Director

The tool allows us to be productive. It has been a number of years since ICD-10 came out, but we...

Feb 2021
||
(0)
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Director

When it comes to our ability to see how Optum360 Enterprise CAC is performing, some of the reporting...

Feb 2021
||
(0)
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Director

We are very satisfied with the products from Optum. If Optum makes a change with the CAC, the change...

Feb 2021
||
(0)
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Analyst/Coordinator

Optum does pretty well with communication and updating their software. It is coding software, so it...

Feb 2021
||
(0)
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Analyst/Coordinator

Optum’s technology is pretty slick. I am actually in the implementation phases for another product...

Feb 2021
||
(0)
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Analyst/Coordinator

Optum has had a few bumps in the road with some of their applications over the last month or so....

Feb 2021
||
(0)
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Manager

We get our accuracy and precision reports regularly, and I can run them whenever I want. Anytime I...

Jan 2021
||
(0)
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Manager

The vendor doesn’t nickel-and-dime for everything, but if they have any new technology that we have...

Jan 2021
||
(0)
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 or  to see details.

Manager

We just went through a system conversion with Optum, and they were very supportive. They stay on top...

Jan 2021
||
(0)
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Manager

We have a lot of paper-scanned orders that the solution doesn’t read well on, and the code...

Jan 2021
||
(0)
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Manager

I have been asking and begging for simple-visit coding. Basically, with any type of ancillary...

Jan 2021
||
(0)
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Manager

Optum’s executive team will reach out a couple of times a year if not more than that, depending on...

Jan 2021
||
(0)
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Manager

For inpatients, the system is good at NLP. We don’t delete much; we validate and accept a lot of the...

Jan 2021
||
(0)
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Manager

One thing that I would let my peers know if they are buying the Optum product is that it came with...

Jan 2021
||
(0)
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Manager

Optum does not flag PSIs in the system unless it is in the edits. I would like some technology...

Jan 2021
||
(0)
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Manager

Optum's system has an optimization button to tell us the potential codes for potential risk of...

Jan 2021
||
(0)
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Manager

Optum's system does not have ad hoc query capabilities or abstractor functionality. I don’t feel...

Jan 2021
||
(0)
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Analyst/Coordinator

Every now and then, we get something that doesn’t work correctly, and we have to get a ticket...

Dec 2020
||
(0)
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Analyst/Coordinator

Optum's system actually improved the workflow so significantly that we could move some coders to...

Dec 2020
||
(0)
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Analyst/Coordinator

We use a third-party product to interface Optum's solution and our EMR because the systems don’t...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

With Optum, we went from an application to web-based software. There were a few differences even in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things have pretty much remained the same with Optum360 Enterprise CAC other than the fact that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Off hand, I can't think of anything that the vendor could improve. They could continue to improve...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been pretty happy with the product. The only issue with Optum360 Enterprise CAC is the lack...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our coding product is really great. The product quality has been very high in terms of the way the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing support is pretty good. I hope our satisfaction is the highest score in a year from now....

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Optum provides good training. They have a good implementation team and a good executive board. We...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The product works as expected and performs well. Optum's CAC technology is good. We think Optum's...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

I don’t think Optum has the strongest encoder; I think another vendor has a better one. Optum is...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Optum has been very supportive during the pandemic. They sent us updates directly with new codes and...

Dec 2020
||
(0)
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Director

We have regular meetings with the vendor, and there is some sort of executive who comes in and...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

As with any system that is fairly complex, Optum360 Enterprise CAC is not slam-dunk easy. There are...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

Having used the system for several years now, I can't even imagine going back to a world of coding...

Nov 2020
||
(0)
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Director

The vendor reached out to us a number of times about how we could better interact with them or about...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

All things considered, there is a certain level of trust that we have in Optum, but there still...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The vendor doesn't really go around making many promises at this point. We are past the sales stage...

Nov 2020
||
(0)
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 or  to see details.

Director

We have had a few snafus with the vendor nickel-and-diming us over the years, including a snafu this...

Nov 2020
||
(0)
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 or  to see details.

Director

There are various upgrades and implementations. When something doesn't work, there may be different...

Nov 2020
||
(0)
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 or  to see details.

Director

We participate in educational calls with the vendor regularly. The vendor has a physician who speaks...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The system is doing its job. I would give the system a high rating for working as promoted. There...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

Our biggest interoperability issue is in our IT department. When things are a little bit wonky, I...

Nov 2020
||
(0)
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Director

I don't think that there have been major changes in the technology. Optum has a lot of software...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's ongoing support has been better this year than in years past. A couple of years ago,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could do a little bit better in terms of being proactive on things.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have analytics meetings regularly. In the meetings, we go through various metrics of the system's...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

We are pretty mature with our relationship with the product. As long as nothing catastrophic...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't looked into Optum's competitors. I have nothing to compare Optum360 Enterprise CAC to. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Optum360 Enterprise CAC codes things that it isn't supposed to. We have been working through some...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is an upgrade that is coming up that we haven't gotten yet. Some of the reporting services...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has provided us quite a bit of education. We have gotten more from other sources, but the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we got super frustrated with Optum because we had a lot of tickets that couldn't be done, we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The issue isn't that the tool isn't good. The issue is that we don't know whether it is really...

Aug 2020
||
(0)
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Manager

During the implementation, we had issues with the ED. The vendor couldn't make modifications to the...

Aug 2020
||
(0)
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Manager

We are going to be going out to RFP shortly, and if there are other vendors' products with new AI...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a help desk perspective, the vendor's service is fine. From a business perspective, things are...

Aug 2020
||
(0)
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Manager

We can get a little behind on the versions of the product, but the fact that the ED product doesn't...

Aug 2020
||
(0)
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Manager

There are whisperings in the industry about whether the product has been oversold. I think the...

Aug 2020
||
(0)
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 or  to see details.

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