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Optum360 Enterprise CAC
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User Commentary

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Manager

Loyalty, Product

I wouldn’t buy Optum360 Enterprise CAC again because we had a product from another vendor before and...

Sep 2023
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(0)
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Manager

Product, Value

I like how Optum360 Enterprise CAC has the DRG expert book attached to it. It is a little harder to...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We know who our Optum representative is, and that person meets with us regularly. Our representative...

May 2023
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(0)
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Analyst/Coordinator

Relationship

We have ongoing calls with Optum, and our client manager works with us all the time.

Apr 2023
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(0)
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Analyst/Coordinator

Product

Optum is smooth for our coders to use. The issues that come up with it occasionally are things like...

Apr 2023
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Analyst/Coordinator

Product

Our experience with the vendor has been fairly seamless. The system's functionality goes in waves....

Apr 2023
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(0)
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Manager

Operations, Product

We are not using the whole suite, so the system is disjointed. We have separate workflows, and the...

Mar 2023
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(0)
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Manager

Loyalty, Value

Optum charges for everything. We are going to sunset Optum’s product as soon as we are 100% on our...

Mar 2023
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(0)
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Manager

Relationship, Product

We have other third-party disparate systems for different services, but ultimately, our EMR is the...

Mar 2023
||
(0)
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Director

Product, Value

Our coders’ productivity could be better. We have to utilize the enterprise CAC system with our EMR...

Feb 2023
||
(0)
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Director

Relationship, Product

At the end of last year, we had significant issues with the product and really had to escalate them...

Feb 2023
||
(0)
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Director

Relationship, Product

The vendor has been doing CAC work for a lot longer than they have been working on CDI...

Feb 2023
||
(0)
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Director

Relationship

The vendor does keep their promises, but I have a concern about the timeliness of keeping those...

Feb 2023
||
(0)
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Director

Relationship, Operations

Whenever there is a new update, the vendor is good about getting release notes out to us on what is...

Feb 2023
||
(0)
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Director

Relationship

When we have an issue, we put in the ticket to our IT team, and then the IT team deals with Optum's...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The product’s NLP has been a huge improvement and has been very impactful for us. But the downside...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The product has good and bad things, and I would be on the fence about buying it again. The vendor...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

Our partnership with Optum has been one of our better vendor partnerships. The partnership was a...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We were having regular check-in and performance meetings with Optum, and they identified that the...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

There tend to be a lot of interruptions in our service. The issue could be the way that our security...

Jan 2023
||
(0)
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Manager

Relationship

If I were talking to a peer who was investigating Optum360 Enterprise CAC, I would tell them that we...

Jan 2023
||
(0)
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Manager

Product

We would like Optum to provide better reporting structures within their application to pull data. We...

Jan 2023
||
(0)
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Director

Relationship

The customer service experience with Optum has been great. Optum was struggling with customer...

Jan 2023
||
(0)
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Director

Operations

Optum was very hands on during our implementation with very timely responses to every question we...

Jan 2023
||
(0)
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Director

Loyalty, Relationship, Product

We would like to see Optum continue to work on the encoder because there is so much they can do to...

Jan 2023
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(0)
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Manager

Product

I have always liked the strength of Optum360 Enterprise CAC’s natural language processing engine....

Dec 2022
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(0)
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Manager

Relationship, Operations

One of Optum’s great strengths is the way they partner with customers. They have regular calls to...

Dec 2022
||
(0)
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Manager

Relationship

I want our relationship with Optum to work. We put a lot of money and a lot of work into it, and I...

Dec 2022
||
(0)
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Manager

Product

The Optum product really does have some very good features, references, and all kinds of good things...

Dec 2022
||
(0)
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Manager

Relationship

The Optum team working with us is personal and great, but communicating between several different IT...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship, Operations

There are lots of different things that Optum has going down right now. They are constantly working...

Dec 2022
||
(0)
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Manager

Relationship

When we have technical issues, Optum tries to get them resolved as quickly as possible, especially...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

The application is good and has been fairly stable. We have had a few bumps in the road, and it...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship

Optum’s communication leaves much to be desired. An issue was reported to me, so I called Optum and...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations, Product

Implementing Optum’s cloud instance added an extra layer of complexity to user creation and user...

Nov 2022
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(0)
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VP/Other Executive

Product

The codes that the system suggests are pretty accurate, and we usually accept them.

Nov 2022
||
(0)
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Director

Culture

We acquired Optum’s audit and compliance module, and Optum told us that module would do certain...

Oct 2022
||
(0)
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Director

Product

The navigation is okay, but we have to log out and log in to each of Optum’s solutions. Optum now...

Oct 2022
||
(0)
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Director

Relationship

Optum tries to deliver new technology. They have user group calls, and they get people to rank...

Oct 2022
||
(0)
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Director

Relationship

We were having terrible problems related to design, stability, and reliability. Our coders would be...

Oct 2022
||
(0)
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Director

Value

The solution helps us promote proficiency with coding, especially on our inpatient side. One thing...

Oct 2022
||
(0)
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Director

Product

Optum could improve their NLP to truly use what coders and CDI nurses are highlighting in medical...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

When we first implemented the system, we had better support and better overall engagement with the...

Oct 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor keeps most of their obligations, but Optum definitely doesn't excel at meeting all of our...

Oct 2022
||
(0)
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Manager

Relationship, Operations

Optum assigned us a specialist that goes through the query reports with us to clean up our mess....

Oct 2022
||
(0)
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Manager

Product

We get a report from Optum on a regular basis. They pull reports that tell us whether we are meeting...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

We work with a contact on an ongoing basis, and that person helps us out with training.

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations, Product

Optum does monthly upgrades that go through automatically, and we do not approve of the upgrades....

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

If we enter a ticket, it could be a couple of days before we get a response. There sometimes seems...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

There were a few kinks in the last version migration, and we had to get those things handled right...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Optum360 Enterprise CAC suggests a lot, and the accuracy is pretty good. We switched one of our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Optum360 Enterprise CAC is easy for my coders to use. The upgrades are typically fairly painless....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The contact people I have are excellent at helping me dig into the weeds. The support is excellent...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Everything is super expensive, and I am a cheap person in general. What is charged for some of these...

Sep 2022
||
(0)
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Manager

Product

I have been asking for something similar to what Epic has because they have simple visit coding. So...

Sep 2022
||
(0)
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Manager

Product

I want Optum to make sure that they take into consideration that some organizations don't use their...

Sep 2022
||
(0)
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Manager

Value

If we don't pay for Optum's audit compliance module, we miss out on some technology that generates...

Sep 2022
||
(0)
 Thank you  Helpful

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