Filters
Optum360 Enterprise CAC Commentary
Filtered view: All
Subject Expert
Connor Northrup
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Everything is going well with Optum. We are getting ready to start an RFP process because our...
One barrier with Optum is that some changes have to be made across the board; they don’t customize...
Optum hasn't done a whole lot to impress us with their solution's capabilities since our initial...
We thought we were going to see a really huge increase in productivity with Optum's NLP. That's not...
You submit tickets to Optum, and they're the ones who triage it and determine whether it's...
I'm not hearing any bad talk about Optum360 Enterprise CAC. We are meeting with Optum more...
Optum needs to overhaul their training program altogether. I don't want a program that shows us the...
A lot has changed over the past year, and we don't expect perfection, but we do want to be close to...
Over the last year or so, there have been more instances where Optum has made a change that they...
We use another one of Optum’s modules, an auditing and compliance module, which is hooked to...
Optum has changed the way they do account managers. The vendor has really stepped away. Instead of...
The biggest headaches with Optum are system incidents where things go down, slowness, or errors...
Optum360 Enterprise CAC helps productivity tremendously. We were actually just looking at some...
Optum has user groups for Optum360 Enterprise CAC where they get feedback on items, but I wouldn’t...
We have regular calls with the vendor, and the number of tickets that we have with the vendor is...
The system has a lot of downtime and lag. Those things impact our coders' productivity. When the...
With our last implementation, we asked the vendor for ongoing training and support, but what they...
When it comes to Clinical Language Intelligence, or what used to be called NLP, we have to do a lot...
I wouldn't buy Optum's system again. I feel like other vendors are the best of the best, and I want...
If a colleague asked about the system, I would explain that the current Optum360 Enterprise CAC...
An area that could be improved with Optum360 Enterprise CAC is customer support, particularly...
Optum360 Enterprise CAC is more efficient than manual coding and helps streamline workflows by...
The person doing demos for solutions is typically a salesperson. Sometimes the sales environment is...
The hardest thing about upgrades for the solution is that they inevitably break something. We can...
I have met with the vendor's executive team. They all genuinely want to help.
I wish Optum would be more thoughtful regarding regulatory changes that impact coding,...
On the coding side, Optum has an audit module within the software. It helps audit coder productivity...
It would be great if we could get more integration options in the system with insurance policies....
Optum360 Enterprise CAC is pretty easy to use. We have done client calls with other clients who were...
Optum's customer support people are very responsive and quick. Optum has a website for when there is...
How well Optum360 Enterprise CAC works comes down to an organization's specialty. Our radiology area...
Optum360 Enterprise CAC has a very advanced NLP engine for suggesting codes. When we conducted a...
This issue relates mostly to Optum360 Enterprise CAC, though it can affect both Optum's CAC and CDI...
More thorough testing before release would help prevent the issues that occur after updates and...
Optum tries but does not keep all their promises. I needed them to provide some technology for...
Inevitably, every time there is some sort of update, something breaks, and we have to deal with the...
Optum is doing a really good job. The thing that I am most pleased about with Optum is that they...
With Optum, there is a constant back-and-forth when we add a new facility because that might cost...
I know that Optum is working on the ability to code both hospital and physician claims, so we need...
Optum is great, and they have a great support team. The support piece is good, whether it is a...
My concern with Optum is that there are often things within the encoder where we will find errors...
Commentary Summary
Comment Type Breakout