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Optum360 Enterprise CAC Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Computer-Assisted Coding 2023: Which Vendors Are Providing Needed Outcomes and Value?
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Commentary Summary

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User Commentary

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Director

Loyalty, Relationship

The people we have been working with from Optum are just amazing. I have seen the comparison with...

Apr 2025
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Director

Loyalty, Product

When it comes to Optum360 Enterprise CAC, I don't have any problem with it. Optum has added the PSI...

Apr 2025
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Analyst/Coordinator

Product, Value

Our coders are happy with the functionality overall of Optum360 Enterprise CAC. They have their...

Apr 2025
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Analyst/Coordinator

Relationship

Sometimes Optum’s customer support is difficult to work through. There is not a lot that Optum comes...

Apr 2025
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Analyst/Coordinator

Relationship, Product

The problems we see in Optum are really weird, random glitches that happen after updates, like...

Apr 2025
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Director

Operations

Optum's implementation services rate just under the top of the scale because we get delayed when we...

Apr 2025
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Director

Culture, Value

The product is great most of the time, but the contract expense is an issue. We need to have a...

Mar 2025
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Director

Relationship

The vendor is highly engaged and has great collaboration to reach efficiencies.

Mar 2025
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Manager

Product

The system's CLI engine is one of its biggest strengths. The system is good at what it does when it...

Feb 2025
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Director

Operations, Product

Upgrades should be seamless to the users, but when things break, we find out in the morning. There...

Jan 2025
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Director

Relationship

Optum’s top leaders are not involved anymore. The vendor has grown so much. We have a customer...

Jan 2025
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Director

Loyalty, Product

Optum includes quality metrics in their system. That is unique. Most coding vendors don't...

Jan 2025
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Director

Product

I haven’t seen much improvement in the level of sophistication of the natural language processor...

Jan 2025
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Director

Relationship

Technical support from Optum would be very beneficial, rather than always being told to submit a...

Jan 2025
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Director

Product

We had ultimately planned to integrate some things in this solution, but the solution does not...

Jan 2025
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Director

Product, Value

Optum360 Enterprise CAC does help with productivity, but I think if it was a little more robust, it...

Jan 2025
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Director

Relationship

I would not buy this solution again because I don't think it provides the degree of service that we...

Jan 2025
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Director

Relationship, Product

Optum360 Enterprise CAC isn't always accurate. It isn’t good at all at identifying all the necessary...

Jan 2025
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Director

Relationship, Product

There are frequent outages on Optum’s side with the system being down. We have problems with them...

Oct 2024
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Director

Product

In Optum360 Enterprise CAC, I would like suggested diagnoses in Optum's coding piece. Optum does not...

Oct 2024
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Director

Loyalty

The decision to leave Optum came from the coding, and part of the reason is the fact that Optum360...

Oct 2024
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VP/Other Executive

Loyalty

The product works well, and the support team we work with is good. We have had good success with the...

Jun 2024
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VP/Other Executive

Product

I would say the product is meeting all of our needs. There are some things that we haven't even dug...

Jun 2024
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VP/Other Executive

Relationship

We have a regular meeting with Optum where they bring our data packaged up in a report. They give us...

Jun 2024
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VP/Other Executive

Product, Value

I have seen how things were before we worked with Optum and how they are now. We have all our...

Jun 2024
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VP/Other Executive

Culture, Relationship

Optum loves to talk about other things that they love to acquire. In addition to that, they are very...

Jun 2024
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Manager

Relationship, Product

I would tell others that Optum tends to be as current as they possibly can with technologies and...

May 2024
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Manager

Product

The vendor's impact on our coders' productivity could be better. Because of the environment the...

May 2024
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Manager

Relationship, Product

After the vendor does routine maintenance or a minor update, we tend to see issues. There needs to...

May 2024
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Manager

Loyalty, Product, Value

One thing I know the vendor is working on implementing is the ability for us to look at itemized...

May 2024
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Analyst/Coordinator

Product

For coding, I don't think Optum could provide a better tool for our team. The system is doing great....

May 2024
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(0)
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Analyst/Coordinator

Product

The productivity of Optum360 Enterprise CAC fluctuates. We seem to go through long periods when the...

May 2024
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Analyst/Coordinator

Loyalty, Product

Optum360 Enterprise CAC is a good application. When we were looking at what was available in the...

May 2024
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Analyst/Coordinator

Relationship, Operations

Optum’s support is great. They have a great team, and we have had great experiences with the support...

May 2024
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Analyst/Coordinator

Relationship, Operations

Optum constantly offers educational opportunities to coders and our management team. The vendor...

May 2024
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Analyst/Coordinator

Operations

We found out some things in our implementation rollout. For example, the compliance module was...

May 2024
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Analyst/Coordinator

Product

I get comments from my coding management team every once in a while about how Optum’s NLP is picking...

May 2024
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Analyst/Coordinator

Product

The CAC application is great, but Optum’s compliance module needs help. In the background, the...

May 2024
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Analyst/Coordinator

Product

Optum360 Enterprise CAC is an easy system. It has a lot of stuff, so things get a little messy on...

May 2024
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Analyst/Coordinator

Value

I can't augment my user roles or create new ones in Optum360 Enterprise CAC, so I have to rob Peter...

May 2024
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Analyst/Coordinator

Relationship

We had one account manager with Optum who stayed with us for a good amount of time, and they were...

May 2024
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