Optum360 Enterprise CAC Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
There are frequent outages on Optum’s side with the system being down. We have problems with them...
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Product
In Optum360 Enterprise CAC, I would like suggested diagnoses in Optum's coding piece. Optum does not...
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Loyalty
The decision to leave Optum came from the coding, and part of the reason is the fact that Optum360...
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Loyalty
The product works well, and the support team we work with is good. We have had good success with the...
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Product
I would say the product is meeting all of our needs. There are some things that we haven't even dug...
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Relationship
We have a regular meeting with Optum where they bring our data packaged up in a report. They give us...
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Product, Value
I have seen how things were before we worked with Optum and how they are now. We have all our...
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Culture, Relationship
Optum loves to talk about other things that they love to acquire. In addition to that, they are very...
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Relationship, Product
I would tell others that Optum tends to be as current as they possibly can with technologies and...
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Product
The vendor's impact on our coders' productivity could be better. Because of the environment the...
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Relationship, Product
After the vendor does routine maintenance or a minor update, we tend to see issues. There needs to...
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Loyalty, Product, Value
One thing I know the vendor is working on implementing is the ability for us to look at itemized...
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Product
For coding, I don't think Optum could provide a better tool for our team. The system is doing great....
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Product
The productivity of Optum360 Enterprise CAC fluctuates. We seem to go through long periods when the...
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Loyalty, Product
Optum360 Enterprise CAC is a good application. When we were looking at what was available in the...
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Relationship, Operations
Optum’s support is great. They have a great team, and we have had great experiences with the support...
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Relationship, Operations
Optum constantly offers educational opportunities to coders and our management team. The vendor...
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Operations
We found out some things in our implementation rollout. For example, the compliance module was...
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Product
I get comments from my coding management team every once in a while about how Optum’s NLP is picking...
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Product
The CAC application is great, but Optum’s compliance module needs help. In the background, the...
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Product
Optum360 Enterprise CAC is an easy system. It has a lot of stuff, so things get a little messy on...
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Value
I can't augment my user roles or create new ones in Optum360 Enterprise CAC, so I have to rob Peter...
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Relationship
We had one account manager with Optum who stayed with us for a good amount of time, and they were...
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Value
I wouldn’t purchase Optum360 Enterprise CAC again. It is hard to get an ROI because the product is...
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Product
Optum360 Enterprise CAC works well and does what it is supposed to do, but the vendor could work on...
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Product
Optum hasn’t updated Optum360 Enterprise CAC in a long time. We haven't seen anything such as AI...
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Relationship
Optum is proactive about letting us know when they are going to have planned updates, but when there...
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Product
We have used a product from another vendor that was not as friendly as Optum's product in terms of...
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Relationship, Product
Optum finally added the clinical edits for PSI. I really liked that.
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Product
In Optum360 Enterprise CAC, regardless of whether something is a true PSI, it has a flag. I want it...
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Product
Most of the issues in the system come from glitches instead of the system not functioning up to par....
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Product, Value
Optum360 Enterprise CAC is beneficial for coders because they are able to mostly be in one system...
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Loyalty, Product
The biggest strength of Optum360 Enterprise CAC is the natural language processing functionality. It...
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Product
Sometimes there have been surprises in upgrades that have affected the way the tool operates....
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Relationship
Optum actually takes our feedback, and that speaks of their willingness to listen to their customers...
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Relationship
We typically work with project managers from Optum for integration and interoperability, so things...
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Product
Some pathways in Optum360 Enterprise CAC are a little more difficult for coders to learn in...
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Relationship
If Optum does a system update and there is an issue, they are really proactive. They typically find...
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Relationship
In my opinion, Optum has been doing really well. They definitely aren't perfect, but they have...
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Loyalty, Relationship, Product
Optum continues to include industry trends around quality metrics in their codes. Not all vendors...
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Product
We have heard from our coders that sometimes they are frustrated with the suggestion of codes. They...
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Product
Overall, Optum 360 Enterprise CAC works well. In some specialties, because of the way documentation...
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Loyalty
There are different integration things we want to do, and Optum is just coming up to par. We are...
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Relationship
Optum does well with service and support. When we need them, they get what we need. We had a little...
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Relationship, Product
Optum has a very good reporting system, and they are not bad with solutions, but we always want...
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Product
I really like the product. I like that it suggests codes. I like that we can find specific...
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Loyalty, Product
The vendor needs to improve the logic that suggests the appropriate codes. For example, if someone...
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Culture, Value
We use Optum's professional computer-assisted coding, and the idea behind it was that we were going...
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Culture, Value
People look at and prioritize the different features of a CAC system very differently, so I would...
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Loyalty
Optum’s coding suggestion accuracy and quality are the reasons we originally went with them, and I...
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