Cybersecurity Is Critical in Today's Environment
Optum360 Enterprise CAC
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Director
The technology is great and is a benefit. However, it is not perfect. It comes with the complexity...
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Director
There are opportunities for improvement, such as new functionality or missing pieces of the process,...
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Director
There are people at Optum that have the power to help us, but we have to escalate issues frequently...
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Director
Optum’s resources are scarce when they have new functionality coming down the pike, and they should...
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Director
We are reviewing Optum and another vendor to see which one would be the best partner so that we have...
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Analyst/Coordinator
Recently, we have seen a slight uptick in system availability issues. However, Optum is migrating to...
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Analyst/Coordinator
Optum is a big monster in healthcare and wants to gobble everything up, but with that comes...
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Analyst/Coordinator
Optum has been pretty good. We had a few hiccups during a recent upgrade. The upgrade seemed pretty...
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Analyst/Coordinator
Our coders code everything in the system except for our reoccurring type accounts, so they have NLP...
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Analyst/Coordinator
When we brought Optum a problem during our implementation process, they helped us resolve it. The...
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Analyst/Coordinator
Over the last year, I have had a hard time getting tickets entered and getting people to answer...
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Analyst/Coordinator
Our organization is working on implementing Optum's coding platform for our professional side. Right...
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Analyst/Coordinator
We have had technical issues on and off with the solution's web component. It can sometimes be hard...
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VP/Other Executive
Overall, the system has been great. It is much better than coding by book or end coder. It...
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VP/Other Executive
Since our payer makes us unique, we wish we could do certain set edits to be hard stops in Optum's...
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Manager
Optum's representatives are very easy to work with. We have good meetings with them. They give us...
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Manager
There are occasions when the vendor's responsiveness to our needs lags, but eventually, the vendor's...
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Manager
Optum has definitely improved our CDI and coder productivity. We feel as though the vendor is very...
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Manager
There are times where the system's markers pull from our history more than we would like them to. I...
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Manager
We had some unanticipated hiccups during our implementation process, so it took longer for us to...
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Analyst/Coordinator
The coders’ productivity is good. They perform well providing codes across different departments. I...
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Analyst/Coordinator
We have really struggled with Optum on their KPIs and getting the data brought out. We notice that...
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Analyst/Coordinator
This next year, we will be looking at some other software for coders and trying to decide from that....
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Analyst/Coordinator
We have had a couple of issues where Optum has not been quite as responsive this year, whereas in...
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Analyst/Coordinator
We have had to take a couple of issues up the chain and have some upper-level involvement to get...
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Analyst/Coordinator
I don’t like that sometimes Optum's system picks up verbiage from one line, the next line, and the...
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Director
I wouldn’t buy Optum's system again. There are things that other vendors have in their systems that...
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Director
We have software glitches and downtime with Optum more than we do in our other systems we work with...
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Director
Optum does really well with being proactive. Their analytic product consultant is extremely...
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Director
Overall, the Optum tool does do what we need it to do. Optum's competitors probably all have...
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Director
Optum nickel-and-dimes. We are frustrated with Optum. I like the people there, and I enjoy working...
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Director
I don't have any metrics on the coding team’s productivity, but there is no doubt in my mind that...
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Director
When it comes to the functionality meeting our needs, we don't have upgrades. Our satisfaction could...
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Director
The ongoing support could be a lot better, but I don't want to kill the vendor too much. I would say...
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Analyst/Coordinator
The Optum system does an excellent job of providing codes across different sources and departments....
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Analyst/Coordinator
There are sometimes some nuances where Optum360 Enterprise CAC is not exactly what I was expecting,...
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Analyst/Coordinator
Optum does a good job of working with people. But our organization's needs are very unique compared...
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Manager
We are actively transitioning. I would rather stay with Optum's solution than go to another system...
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Manager
Our account representative escalates issues to another level a fair amount of the time, but then...
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Director
The tool allows us to be productive. It has been a number of years since ICD-10 came out, but we...
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Director
When it comes to our ability to see how Optum360 Enterprise CAC is performing, some of the reporting...
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Director
We are very satisfied with the products from Optum. If Optum makes a change with the CAC, the change...
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Analyst/Coordinator
Optum does pretty well with communication and updating their software. It is coding software, so it...
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Analyst/Coordinator
Optum’s technology is pretty slick. I am actually in the implementation phases for another product...
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Analyst/Coordinator
Optum has had a few bumps in the road with some of their applications over the last month or so....
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Manager
We get our accuracy and precision reports regularly, and I can run them whenever I want. Anytime I...
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Manager
The vendor doesn’t nickel-and-dime for everything, but if they have any new technology that we have...
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Manager
We just went through a system conversion with Optum, and they were very supportive. They stay on top...
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Manager
We have a lot of paper-scanned orders that the solution doesn’t read well on, and the code...
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Manager
I have been asking and begging for simple-visit coding. Basically, with any type of ancillary...
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Manager
Optum’s executive team will reach out a couple of times a year if not more than that, depending on...
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Manager
For inpatients, the system is good at NLP. We don’t delete much; we validate and accept a lot of the...
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Manager
One thing that I would let my peers know if they are buying the Optum product is that it came with...
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Manager
Optum does not flag PSIs in the system unless it is in the edits. I would like some technology...
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Manager
Optum's system has an optimization button to tell us the potential codes for potential risk of...
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Manager
Optum's system does not have ad hoc query capabilities or abstractor functionality. I don’t feel...
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Analyst/Coordinator
Every now and then, we get something that doesn’t work correctly, and we have to get a ticket...
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Analyst/Coordinator
Optum's system actually improved the workflow so significantly that we could move some coders to...
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Analyst/Coordinator
We use a third-party product to interface Optum's solution and our EMR because the systems don’t...
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Analyst/Coordinator
With Optum, we went from an application to web-based software. There were a few differences even in...
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Manager
Things have pretty much remained the same with Optum360 Enterprise CAC other than the fact that we...
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Manager
Off hand, I can't think of anything that the vendor could improve. They could continue to improve...
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Manager
I have been pretty happy with the product. The only issue with Optum360 Enterprise CAC is the lack...
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Director
Our coding product is really great. The product quality has been very high in terms of the way the...
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Director
The ongoing support is pretty good. I hope our satisfaction is the highest score in a year from now....
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Director
Optum provides good training. They have a good implementation team and a good executive board. We...
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Director
The product works as expected and performs well. Optum's CAC technology is good. We think Optum's...
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Director
I don’t think Optum has the strongest encoder; I think another vendor has a better one. Optum is...
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Director
Optum has been very supportive during the pandemic. They sent us updates directly with new codes and...
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Director
We have regular meetings with the vendor, and there is some sort of executive who comes in and...
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Director
As with any system that is fairly complex, Optum360 Enterprise CAC is not slam-dunk easy. There are...
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Director
Having used the system for several years now, I can't even imagine going back to a world of coding...
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Director
The vendor reached out to us a number of times about how we could better interact with them or about...
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Director
All things considered, there is a certain level of trust that we have in Optum, but there still...
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Director
The vendor doesn't really go around making many promises at this point. We are past the sales stage...
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Director
We have had a few snafus with the vendor nickel-and-diming us over the years, including a snafu this...
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Director
There are various upgrades and implementations. When something doesn't work, there may be different...
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Director
We participate in educational calls with the vendor regularly. The vendor has a physician who speaks...
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Director
The system is doing its job. I would give the system a high rating for working as promoted. There...
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Director
Our biggest interoperability issue is in our IT department. When things are a little bit wonky, I...
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Director
I don't think that there have been major changes in the technology. Optum has a lot of software...
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Director
The vendor's ongoing support has been better this year than in years past. A couple of years ago,...
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Director
The vendor could do a little bit better in terms of being proactive on things.
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Director
We have analytics meetings regularly. In the meetings, we go through various metrics of the system's...
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Director
We are pretty mature with our relationship with the product. As long as nothing catastrophic...
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