Optum360 Enterprise CAC Commentary
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Mac Boyter
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User Commentary

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Analyst/Coordinator

Loyalty, Product

The biggest strength of Optum360 Enterprise CAC is the natural language processing functionality. It...

Feb 2024
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Analyst/Coordinator

Product

Sometimes there have been surprises in upgrades that have affected the way the tool operates....

Feb 2024
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Manager

Relationship

Optum actually takes our feedback, and that speaks of their willingness to listen to their customers...

Jan 2024
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(0)
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Manager

Relationship

We typically work with project managers from Optum for integration and interoperability, so things...

Jan 2024
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Manager

Product

Some pathways in Optum360 Enterprise CAC are a little more difficult for coders to learn in...

Jan 2024
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Manager

Relationship

If Optum does a system update and there is an issue, they are really proactive. They typically find...

Jan 2024
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Director

Relationship

In my opinion, Optum has been doing really well. They definitely aren't perfect, but they have...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

Optum continues to include industry trends around quality metrics in their codes. Not all vendors...

Jan 2024
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Director

Product

We have heard from our coders that sometimes they are frustrated with the suggestion of codes. They...

Jan 2024
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Director

Product

Overall, Optum 360 Enterprise CAC works well. In some specialties, because of the way documentation...

Jan 2024
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Director

Loyalty

There are different integration things we want to do, and Optum is just coming up to par. We are...

Jan 2024
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Director

Relationship

Optum does well with service and support. When we need them, they get what we need. We had a little...

Jan 2024
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Director

Relationship, Product

Optum has a very good reporting system, and they are not bad with solutions, but we always want...

Jan 2024
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Manager

Product

I really like the product. I like that it suggests codes. I like that we can find specific...

Jan 2024
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Manager

Loyalty, Product

The vendor needs to improve the logic that suggests the appropriate codes. For example, if someone...

Jan 2024
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Manager

Culture, Value

We use Optum's professional computer-assisted coding, and the idea behind it was that we were going...

Jan 2024
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Manager

Culture, Value

People look at and prioritize the different features of a CAC system very differently, so I would...

Dec 2023
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Manager

Loyalty

Optum’s coding suggestion accuracy and quality are the reasons we originally went with them, and I...

Dec 2023
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Manager

Product

One of the solution’s strengths is its integration with Optum360 CDI 3D and our EMR. The solution...

Nov 2023
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Manager

Value

The only issue that we have sometimes is that if the vendor does an upgrade at night, we come in the...

Nov 2023
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Director

Product, Value

The system doesn't truly have the ability to support the ambulatory area. I think the vendor could...

Oct 2023
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(0)
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Director

Operations

Optum could provide more training sessions for coding. I don't know that we have even had any...

Oct 2023
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(0)
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Director

Product

Optum360 Enterprise CAC flags diagnoses. That helps our coders and CDI team. Optum does a good job...

Oct 2023
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(0)
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Manager

Loyalty, Product

I wouldn’t buy Optum360 Enterprise CAC again because we had a product from another vendor before and...

Sep 2023
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Manager

Product, Value

I like how Optum360 Enterprise CAC has the DRG expert book attached to it. It is a little harder to...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We know who our Optum representative is, and that person meets with us regularly. Our representative...

May 2023
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(0)
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Analyst/Coordinator

Relationship

We have ongoing calls with Optum, and our client manager works with us all the time.

Apr 2023
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(0)
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Analyst/Coordinator

Product

Optum is smooth for our coders to use. The issues that come up with it occasionally are things like...

Apr 2023
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Analyst/Coordinator

Product

Our experience with the vendor has been fairly seamless. The system's functionality goes in waves....

Apr 2023
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Manager

Operations, Product

We are not using the whole suite, so the system is disjointed. We have separate workflows, and the...

Mar 2023
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Manager

Loyalty, Value

Optum charges for everything. We are going to sunset Optum’s product as soon as we are 100% on our...

Mar 2023
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Manager

Relationship, Product

We have other third-party disparate systems for different services, but ultimately, our EMR is the...

Mar 2023
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