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Optum360 Enterprise CAC Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Commentary Summary

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User Commentary

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Product

It would be great if we could get more integration options in the system with insurance policies....

Nov 2025
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(0)
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Operations, Product

Optum360 Enterprise CAC is pretty easy to use. We have done client calls with other clients who were...

Nov 2025
||
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Relationship

Optum's customer support people are very responsive and quick. Optum has a website for when there is...

Nov 2025
||
(0)
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Product

How well Optum360 Enterprise CAC works comes down to an organization's specialty. Our radiology area...

Nov 2025
||
(0)
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Manager

Loyalty, Relationship, Product

Optum360 Enterprise CAC has a very advanced NLP engine for suggesting codes. When we conducted a...

Nov 2025
||
(0)
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Manager

Product

This issue relates mostly to Optum360 Enterprise CAC, though it can affect both Optum's CAC and CDI...

Nov 2025
||
(0)
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Manager

Relationship, Operations

More thorough testing before release would help prevent the issues that occur after updates and...

Nov 2025
||
(0)
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Manager

Relationship

Optum tries but does not keep all their promises. I needed them to provide some technology for...

Nov 2025
||
(0)
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Manager

Relationship, Product

Inevitably, every time there is some sort of update, something breaks, and we have to deal with the...

Nov 2025
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(0)
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Manager

Relationship

Optum is doing a really good job. The thing that I am most pleased about with Optum is that they...

Nov 2025
||
(0)
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Manager

Value

With Optum, there is a constant back-and-forth when we add a new facility because that might cost...

Oct 2025
||
(0)
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Manager

Loyalty, Product

I know that Optum is working on the ability to code both hospital and physician claims, so we need...

Oct 2025
||
(0)
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Manager

Relationship

Optum is great, and they have a great support team. The support piece is good, whether it is a...

Oct 2025
||
(0)
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Manager

Relationship, Product

My concern with Optum is that there are often things within the encoder where we will find errors...

Oct 2025
||
(0)
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VP/Other Executive

Operations

Optum was really good with the implementation, and they had all hands on deck. When we went live, we...

Jul 2025
||
(0)
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VP/Other Executive

Relationship

Optum would not have been my first option as a vendor for this service. We have had a few issues...

Jul 2025
||
(0)
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Director

Loyalty, Relationship

The people we have been working with from Optum are just amazing. I have seen the comparison with...

Apr 2025
||
(0)
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Director

Loyalty, Product

When it comes to Optum360 Enterprise CAC, I don't have any problem with it. Optum has added the PSI...

Apr 2025
||
(0)
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Analyst/Coordinator

Product, Value

Our coders are happy with the functionality overall of Optum360 Enterprise CAC. They have their...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Sometimes Optum’s customer support is difficult to work through. There is not a lot that Optum comes...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The problems we see in Optum are really weird, random glitches that happen after updates, like...

Apr 2025
||
(0)
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Director

Operations

Optum's implementation services rate just under the top of the scale because we get delayed when we...

Apr 2025
||
(0)
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Director

Culture, Value

The product is great most of the time, but the contract expense is an issue. We need to have a...

Mar 2025
||
(0)
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Director

Relationship

The vendor is highly engaged and has great collaboration to reach efficiencies.

Mar 2025
||
(0)
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Manager

Product

The system's CLI engine is one of its biggest strengths. The system is good at what it does when it...

Feb 2025
||
(0)
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Director

Operations, Product

Upgrades should be seamless to the users, but when things break, we find out in the morning. There...

Jan 2025
||
(0)
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Director

Relationship

Optum’s top leaders are not involved anymore. The vendor has grown so much. We have a customer...

Jan 2025
||
(0)
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Director

Loyalty, Product

Optum includes quality metrics in their system. That is unique. Most coding vendors don't...

Jan 2025
||
(0)
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Director

Product

I haven’t seen much improvement in the level of sophistication of the natural language processor...

Jan 2025
||
(0)
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Director

Relationship

Technical support from Optum would be very beneficial, rather than always being told to submit a...

Jan 2025
||
(0)
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Director

Product

We had ultimately planned to integrate some things in this solution, but the solution does not...

Jan 2025
||
(0)
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Director

Product, Value

Optum360 Enterprise CAC does help with productivity, but I think if it was a little more robust, it...

Jan 2025
||
(0)
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Director

Relationship

I would not buy this solution again because I don't think it provides the degree of service that we...

Jan 2025
||
(0)
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 or  to see details.

Director

Relationship, Product

Optum360 Enterprise CAC isn't always accurate. It isn’t good at all at identifying all the necessary...

Jan 2025
||
(0)
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