Optum360 Enterprise CAC Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
I haven’t seen much improvement in the level of sophistication of the natural language processor...
Login or Create an Account to see details.
Relationship
Technical support from Optum would be very beneficial, rather than always being told to submit a...
Login or Create an Account to see details.
Product
We had ultimately planned to integrate some things in this solution, but the solution does not...
Login or Create an Account to see details.
Product, Value
Optum360 Enterprise CAC does help with productivity, but I think if it was a little more robust, it...
Login or Create an Account to see details.
Relationship
I would not buy this solution again because I don't think it provides the degree of service that we...
Login or Create an Account to see details.
Relationship, Product
Optum 360 Enterprise CAC isn't always accurate. It isn’t good at all at identifying all the...
Login or Create an Account to see details.
Relationship, Product
There are frequent outages on Optum’s side with the system being down. We have problems with them...
Login or Create an Account to see details.
Product
In Optum360 Enterprise CAC, I would like suggested diagnoses in Optum's coding piece. Optum does not...
Login or Create an Account to see details.
Loyalty
The decision to leave Optum came from the coding, and part of the reason is the fact that Optum360...
Login or Create an Account to see details.
Loyalty
The product works well, and the support team we work with is good. We have had good success with the...
Login or Create an Account to see details.
Product
I would say the product is meeting all of our needs. There are some things that we haven't even dug...
Login or Create an Account to see details.
Relationship
We have a regular meeting with Optum where they bring our data packaged up in a report. They give us...
Login or Create an Account to see details.
Product, Value
I have seen how things were before we worked with Optum and how they are now. We have all our...
Login or Create an Account to see details.
Culture, Relationship
Optum loves to talk about other things that they love to acquire. In addition to that, they are very...
Login or Create an Account to see details.
Relationship, Product
I would tell others that Optum tends to be as current as they possibly can with technologies and...
Login or Create an Account to see details.
Product
The vendor's impact on our coders' productivity could be better. Because of the environment the...
Login or Create an Account to see details.
Relationship, Product
After the vendor does routine maintenance or a minor update, we tend to see issues. There needs to...
Login or Create an Account to see details.
Loyalty, Product, Value
One thing I know the vendor is working on implementing is the ability for us to look at itemized...
Login or Create an Account to see details.
Product
For coding, I don't think Optum could provide a better tool for our team. The system is doing great....
Login or Create an Account to see details.
Product
The productivity of Optum360 Enterprise CAC fluctuates. We seem to go through long periods when the...
Login or Create an Account to see details.
Loyalty, Product
Optum360 Enterprise CAC is a good application. When we were looking at what was available in the...
Login or Create an Account to see details.
Relationship, Operations
Optum’s support is great. They have a great team, and we have had great experiences with the support...
Login or Create an Account to see details.
Relationship, Operations
Optum constantly offers educational opportunities to coders and our management team. The vendor...
Login or Create an Account to see details.
Operations
We found out some things in our implementation rollout. For example, the compliance module was...
Login or Create an Account to see details.
Product
I get comments from my coding management team every once in a while about how Optum’s NLP is picking...
Login or Create an Account to see details.
Product
The CAC application is great, but Optum’s compliance module needs help. In the background, the...
Login or Create an Account to see details.
Product
Optum360 Enterprise CAC is an easy system. It has a lot of stuff, so things get a little messy on...
Login or Create an Account to see details.
Value
I can't augment my user roles or create new ones in Optum360 Enterprise CAC, so I have to rob Peter...
Login or Create an Account to see details.
Relationship
We had one account manager with Optum who stayed with us for a good amount of time, and they were...
Login or Create an Account to see details.
Value
I wouldn’t purchase Optum360 Enterprise CAC again. It is hard to get an ROI because the product is...
Login or Create an Account to see details.
Product
Optum360 Enterprise CAC works well and does what it is supposed to do, but the vendor could work on...
Login or Create an Account to see details.
Product
Optum hasn’t updated Optum360 Enterprise CAC in a long time. We haven't seen anything such as AI...
Login or Create an Account to see details.
Relationship
Optum is proactive about letting us know when they are going to have planned updates, but when there...
Login or Create an Account to see details.
Product
We have used a product from another vendor that was not as friendly as Optum's product in terms of...
Login or Create an Account to see details.
Relationship, Product
Optum finally added the clinical edits for PSI. I really liked that.
Login or Create an Account to see details.
Product
In Optum360 Enterprise CAC, regardless of whether something is a true PSI, it has a flag. I want it...
Login or Create an Account to see details.
Product
Most of the issues in the system come from glitches instead of the system not functioning up to par....
Login or Create an Account to see details.
Product, Value
Optum360 Enterprise CAC is beneficial for coders because they are able to mostly be in one system...
Login or Create an Account to see details.
Loyalty, Product
The biggest strength of Optum360 Enterprise CAC is the natural language processing functionality. It...
Login or Create an Account to see details.
Product
Sometimes there have been surprises in upgrades that have affected the way the tool operates....
Login or Create an Account to see details.
​
Featured Report
Preferences