Optum360 Enterprise CAC Commentary
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Mac Boyter
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User Commentary

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Manager

Relationship, Product

I would tell others that Optum tends to be as current as they possibly can with technologies and...

May 2024
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Manager

Product

The vendor's impact on our coders' productivity could be better. Because of the environment the...

May 2024
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Manager

Relationship, Product

After the vendor does routine maintenance or a minor update, we tend to see issues. There needs to...

May 2024
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Manager

Loyalty, Product, Value

One thing I know the vendor is working on implementing is the ability for us to look at itemized...

May 2024
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Analyst/Coordinator

Product

For coding, I don't think Optum could provide a better tool for our team. The system is doing great....

May 2024
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Analyst/Coordinator

Product

The productivity of Optum360 Enterprise CAC fluctuates. We seem to go through long periods when the...

May 2024
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Analyst/Coordinator

Loyalty, Product

Optum360 Enterprise CAC is a good application. When we were looking at what was available in the...

May 2024
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Analyst/Coordinator

Relationship, Operations

Optum’s support is great. They have a great team, and we have had great experiences with the support...

May 2024
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Analyst/Coordinator

Relationship, Operations

Optum constantly offers educational opportunities to coders and our management team. The vendor...

May 2024
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Analyst/Coordinator

Operations

We found out some things in our implementation rollout. For example, the compliance module was...

May 2024
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Analyst/Coordinator

Product

I get comments from my coding management team every once in a while about how Optum’s NLP is picking...

May 2024
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Analyst/Coordinator

Product

The CAC application is great, but Optum’s compliance module needs help. In the background, the...

May 2024
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Analyst/Coordinator

Product

Optum360 Enterprise CAC is an easy system. It has a lot of stuff, so things get a little messy on...

May 2024
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Analyst/Coordinator

Value

I can't augment my user roles or create new ones in Optum360 Enterprise CAC, so I have to rob Peter...

May 2024
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Analyst/Coordinator

Relationship

We had one account manager with Optum who stayed with us for a good amount of time, and they were...

May 2024
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Director

Value

I wouldn’t purchase Optum360 Enterprise CAC again. It is hard to get an ROI because the product is...

Mar 2024
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Director

Product

Optum360 Enterprise CAC works well and does what it is supposed to do, but the vendor could work on...

Mar 2024
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Director

Product

Optum hasn’t updated Optum360 Enterprise CAC in a long time. We haven't seen anything such as AI...

Mar 2024
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Director

Relationship

Optum is proactive about letting us know when they are going to have planned updates, but when there...

Mar 2024
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Director

Product

We have used a product from another vendor that was not as friendly as Optum's product in terms of...

Mar 2024
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Director

Relationship, Product

Optum finally added the clinical edits for PSI. I really liked that.

Mar 2024
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Director

Product

In Optum360 Enterprise CAC, regardless of whether something is a true PSI, it has a flag. I want it...

Mar 2024
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Analyst/Coordinator

Product

Most of the issues in the system come from glitches instead of the system not functioning up to par....

Mar 2024
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Analyst/Coordinator

Product, Value

Optum360 Enterprise CAC is beneficial for coders because they are able to mostly be in one system...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

The biggest strength of Optum360 Enterprise CAC is the natural language processing functionality. It...

Feb 2024
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Analyst/Coordinator

Product

Sometimes there have been surprises in upgrades that have affected the way the tool operates....

Feb 2024
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Manager

Relationship

Optum actually takes our feedback, and that speaks of their willingness to listen to their customers...

Jan 2024
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Manager

Relationship

We typically work with project managers from Optum for integration and interoperability, so things...

Jan 2024
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Manager

Product

Some pathways in Optum360 Enterprise CAC are a little more difficult for coders to learn in...

Jan 2024
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Manager

Relationship

If Optum does a system update and there is an issue, they are really proactive. They typically find...

Jan 2024
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Director

Relationship

In my opinion, Optum has been doing really well. They definitely aren't perfect, but they have...

Jan 2024
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Director

Loyalty, Relationship, Product

Optum continues to include industry trends around quality metrics in their codes. Not all vendors...

Jan 2024
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Director

Product

We have heard from our coders that sometimes they are frustrated with the suggestion of codes. They...

Jan 2024
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Director

Product

Overall, Optum 360 Enterprise CAC works well. In some specialties, because of the way documentation...

Jan 2024
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Director

Loyalty

There are different integration things we want to do, and Optum is just coming up to par. We are...

Jan 2024
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Director

Relationship

Optum does well with service and support. When we need them, they get what we need. We had a little...

Jan 2024
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Director

Relationship, Product

Optum has a very good reporting system, and they are not bad with solutions, but we always want...

Jan 2024
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Manager

Product

I really like the product. I like that it suggests codes. I like that we can find specific...

Jan 2024
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Manager

Loyalty, Product

The vendor needs to improve the logic that suggests the appropriate codes. For example, if someone...

Jan 2024
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Manager

Culture, Value

We use Optum's professional computer-assisted coding, and the idea behind it was that we were going...

Jan 2024
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Manager

Culture, Value

People look at and prioritize the different features of a CAC system very differently, so I would...

Dec 2023
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Manager

Loyalty

Optum’s coding suggestion accuracy and quality are the reasons we originally went with them, and I...

Dec 2023
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Manager

Product

One of the solution’s strengths is its integration with Optum360 CDI 3D and our EMR. The solution...

Nov 2023
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Manager

Value

The only issue that we have sometimes is that if the vendor does an upgrade at night, we come in the...

Nov 2023
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Director

Product, Value

The system doesn't truly have the ability to support the ambulatory area. I think the vendor could...

Oct 2023
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Director

Operations

Optum could provide more training sessions for coding. I don't know that we have even had any...

Oct 2023
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Director

Product

Optum360 Enterprise CAC flags diagnoses. That helps our coders and CDI team. Optum does a good job...

Oct 2023
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Manager

Loyalty, Product

I wouldn’t buy Optum360 Enterprise CAC again because we had a product from another vendor before and...

Sep 2023
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Manager

Product, Value

I like how Optum360 Enterprise CAC has the DRG expert book attached to it. It is a little harder to...

Sep 2023
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