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User Commentary
Product
We have used a product from another vendor that was not as friendly as Optum's product in terms of...
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Relationship, Product
Optum finally added the clinical edits for PSI. I really liked that.
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Product
In Optum360 Enterprise CAC, regardless of whether something is a true PSI, it has a flag. I want it...
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Product
Most of the issues in the system come from glitches instead of the system not functioning up to par....
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Product, Value
Optum360 Enterprise CAC is beneficial for coders because they are able to mostly be in one system...
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Loyalty, Product
The biggest strength of Optum360 Enterprise CAC is the natural language processing functionality. It...
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Product
Sometimes there have been surprises in upgrades that have affected the way the tool operates....
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Relationship
Optum actually takes our feedback, and that speaks of their willingness to listen to their customers...
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Relationship
We typically work with project managers from Optum for integration and interoperability, so things...
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Product
Some pathways in Optum360 Enterprise CAC are a little more difficult for coders to learn in...
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Relationship
If Optum does a system update and there is an issue, they are really proactive. They typically find...
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Relationship
In my opinion, Optum has been doing really well. They definitely aren't perfect, but they have...
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Loyalty, Relationship, Product
Optum continues to include industry trends around quality metrics in their codes. Not all vendors...
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Product
We have heard from our coders that sometimes they are frustrated with the suggestion of codes. They...
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Product
Overall, Optum 360 Enterprise CAC works well. In some specialties, because of the way documentation...
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Loyalty
There are different integration things we want to do, and Optum is just coming up to par. We are...
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Relationship
Optum does well with service and support. When we need them, they get what we need. We had a little...
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Relationship, Product
Optum has a very good reporting system, and they are not bad with solutions, but we always want...
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Product
I really like the product. I like that it suggests codes. I like that we can find specific...
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Loyalty, Product
The vendor needs to improve the logic that suggests the appropriate codes. For example, if someone...
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Culture, Value
We use Optum's professional computer-assisted coding, and the idea behind it was that we were going...
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Culture, Value
People look at and prioritize the different features of a CAC system very differently, so I would...
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Loyalty
Optum’s coding suggestion accuracy and quality are the reasons we originally went with them, and I...
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Product
One of the solution’s strengths is its integration with Optum360 CDI 3D and our EMR. The solution...
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Value
The only issue that we have sometimes is that if the vendor does an upgrade at night, we come in the...
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Product, Value
The system doesn't truly have the ability to support the ambulatory area. I think the vendor could...
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Operations
Optum could provide more training sessions for coding. I don't know that we have even had any...
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Product
Optum360 Enterprise CAC flags diagnoses. That helps our coders and CDI team. Optum does a good job...
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Loyalty, Product
I wouldn’t buy Optum360 Enterprise CAC again because we had a product from another vendor before and...
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Product, Value
I like how Optum360 Enterprise CAC has the DRG expert book attached to it. It is a little harder to...
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Relationship
We know who our Optum representative is, and that person meets with us regularly. Our representative...
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Relationship
We have ongoing calls with Optum, and our client manager works with us all the time.
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Product
Optum is smooth for our coders to use. The issues that come up with it occasionally are things like...
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Product
Our experience with the vendor has been fairly seamless. The system's functionality goes in waves....
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