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Optum360 Enterprise CAC Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
We have regular meetings with the vendor, and there is some sort of executive who comes in and...
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Director
Lessons Learned
As with any system that is fairly complex, Optum360 Enterprise CAC is not slam-dunk easy. There are...
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Director
Functionality and Upgrades
Having used the system for several years now, I can't even imagine going back to a world of coding...
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Director
Relationship
The vendor reached out to us a number of times about how we could better interact with them or about...
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Director
ROI / Cost (care and feeding)
All things considered, there is a certain level of trust that we have in Optum, but there still...
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Director
Sales and Contracting
The vendor doesn't really go around making many promises at this point. We are past the sales stage...
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Director
ROI / Cost (care and feeding)
We have had a few snafus with the vendor nickel-and-diming us over the years, including a snafu this...
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Director
Implementation and Training
There are various upgrades and implementations. When something doesn't work, there may be different...
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Director
Implementation and Training
We participate in educational calls with the vendor regularly. The vendor has a physician who speaks...
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Director
Functionality and Upgrades
The system is doing its job. I would give the system a high rating for working as promoted. There...
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Director
Relationship
Our biggest interoperability issue is in our IT department. When things are a little bit wonky, I...
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Director
Functionality and Upgrades
I don't think that there have been major changes in the technology. Optum has a lot of software...
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Director
Service and Support
The vendor's ongoing support has been better this year than in years past. A couple of years ago,...
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Director
Relationship
The vendor could do a little bit better in terms of being proactive on things.
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Director
Relationship
We have analytics meetings regularly. In the meetings, we go through various metrics of the system's...
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Director
Future Outlook
We are pretty mature with our relationship with the product. As long as nothing catastrophic...
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Analyst/Coordinator
Other Observations & Comments
I haven't looked into Optum's competitors. I have nothing to compare Optum360 Enterprise CAC to. I...
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Analyst/Coordinator
Functionality and Upgrades
Optum360 Enterprise CAC codes things that it isn't supposed to. We have been working through some...
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Analyst/Coordinator
Functionality and Upgrades
There is an upgrade that is coming up that we haven't gotten yet. Some of the reporting services...
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Analyst/Coordinator
Implementation and Training
The vendor has provided us quite a bit of education. We have gotten more from other sources, but the...
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Analyst/Coordinator
Service and Support
When we got super frustrated with Optum because we had a lot of tickets that couldn't be done, we...
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Manager
ROI / Cost (care and feeding)
The issue isn't that the tool isn't good. The issue is that we don't know whether it is really...
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Manager
Implementation and Training
During the implementation, we had issues with the ED. The vendor couldn't make modifications to the...
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Manager
Future Outlook
We are going to be going out to RFP shortly, and if there are other vendors' products with new AI...
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Manager
Relationship
From a help desk perspective, the vendor's service is fine. From a business perspective, things are...
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Manager
Functionality and Upgrades
We can get a little behind on the versions of the product, but the fact that the ED product doesn't...
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Manager
ROI / Cost (care and feeding)
There are whisperings in the industry about whether the product has been oversold. I think the...
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Director
Functionality and Upgrades
Whether Optum is part of our long-term plans is uncertain. But I think I would buy the product again....
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Director
Service and Support
Saying that a vendor keeps all their promises is a big statement. I wouldn't say Optum keeps all...
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Director
Functionality and Upgrades
Optum is pretty good about delivering new technology. I think the NLP does a great job of learning...
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Director
Service and Support
I would like to see Optum be more proactive for their customers. They could do yearly reviews of the...
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Manager
Implementation and Training
When we transitioned to the updated version, Optum’s training setup was odd. They wanted us to check...
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Manager
Functionality and Upgrades
The biggest point of contention with the new updated system is the query process. Optum changed it...
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Manager
Interfacing and Integration
The integration between the product and our EMR seems adequate. It certainly meets expectations. We...
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Manager
Functionality and Upgrades
We recently upgraded, and we haven't had the smoothest transition. The updates to the new platform...
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Manager
Relationship
Optum is very responsive to our needs. Whenever we have an issue or a question, we are able to...
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Manager
Functionality and Upgrades
We are able to capture much more with Optum's CAC system than we did with our prior product.
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Manager
Service and Support
Optum was definitely resilient with our changes, and they were good about educating us about changes...
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Manager
Relationship
I would give Optum a high rating for executive involvement. The executives seem to be pretty involved....
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Manager
Other Observations & Comments
I can't give our overall satisfaction with the system a perfect rating because our coders aren't...
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Manager
ROI / Cost (care and feeding)
Optum normally charges for a lot, although we have been able to work with them and have some things...
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Manager
Future Outlook
We are transitioning away from Optum. We merged with an organization that uses another vendor, so we...
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Manager
Functionality and Upgrades
I like the NLP; Optum provides the codes for the coders. Also, now that we are using another product...
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Manager
Other Observations & Comments
I would like to see improvements in how much code capture is done. I know Optum is continually...
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Director
Other Observations & Comments
We need the capability to customize things per facility site or customer site. There needs to be an...
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Director
Functionality and Upgrades
The NLP logic seems to be working well for both inpatient and outpatient settings as an encoder...
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Director
Other Observations & Comments
I have had mixed experiences with the staff members. I have had some individuals on the teams who...
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VP/Other Executive
Functionality and Upgrades
The system is actually working very well. It has helped increase our coder productivity. We just...
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VP/Other Executive
Relationship
The vendor is a partner. They really listen to what we have to say. We wanted to do certain things a...
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VP/Other Executive
Service and Support
Optum had to be pretty receptive during the COVID-19 crisis. We had an upgrade for our main system...
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Manager
Relationship
Optum follows up regularly with us to see how everything is going, and they are kind of focused on...
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Manager
Functionality and Upgrades
Our satisfaction could be different. Optum has a good product, and if we started using it at the...
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Director
Functionality and Upgrades
The update tab is geared more toward coding. Optum has focused more on coding and not on CDI. We...
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Director
Service and Support
Optum's people are very responsive. They don't block my questions or requests for enhancements. The...
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Director
Other Observations & Comments
I will probably change my mind about my rating on Optum delivering new technology once I get the...
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Director
Future Outlook
We have some limitations when it comes to the software itself. No system is really great when it...
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VP/Other Executive
Relationship
Optum keeps most of their promises but not all of them. They don't nickel-and-dime us. I don't have...
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VP/Other Executive
Functionality and Upgrades
The CAC product works as promoted. The reporting features could be stronger.
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Director
Functionality and Upgrades
The vendor seems to keep things upgraded. The vendor is transparent as they do their new releases...
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Director
Service and Support
In terms of COVID-19, we needed the new ICD-10 codes updated within the software system, and we had...
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Director
Other Observations & Comments
The vendor has delivered on some promises and customizations, but they have not followed through on...
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Director
Implementation and Training
We did not have any training. I would give the vendor the lowest possible rating for training.
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Director
Relationship
Our biggest hurdle has been customer support. There has been a bit of a downturn over the last year....
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Analyst/Coordinator
Service and Support
I give the vendor a high rating for supporting us during the COVID-19 crisis. Nothing has really changed....
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Analyst/Coordinator
Other Observations & Comments
We have merged with a large organization in the area, so there is no telling whether they are going...
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Analyst/Coordinator
Functionality and Upgrades
Once everything is totally configured, things are pretty smooth sailing. There isn't a lot of...
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Analyst/Coordinator
Service and Support
Over the last few months, we have had a few support tickets where either the tickets got stuck in...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is one of those big companies that purchases a lot of smaller companies and then just...
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Analyst/Coordinator
Technology
From a technology perspective, Optum is above and beyond anyone else in the marketplace when it...
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Analyst/Coordinator
Relationship
The vendor is committed to the success of their clients; that is for sure. I have an executive’s...
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Director
Technology
There are some issues with the end-user functionality and the rich text formatting. The vendor only...
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Director
Service and Support
The support person who assisted us with concurrent coding was very helpful. But otherwise, we have...
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Director
Other Observations & Comments
I would forecast our satisfaction to go up given the work that the vendor might do with us on...
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Director
Service and Support
Optum has been supportive of us, and they have not had an issue helping us with anything that we...
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Director
Service and Support
The vendor did a live webinar that we had our coders and CDS staff watch. In terms of COVID-19, our...
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Director
Interfacing and Integration
The vendor does really well at integrating the software. We are able to launch Optum's software...
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Director
Functionality and Upgrades
Optum has done a lot of work with reporting. They have implemented a business portal for reporting,...
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Director
Service and Support
Optum is a really great vendor to partner with because they have a user group. All of their clients...
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Director
Service and Support
Optum has really great online support. If we need to get the engineers to troubleshoot something, we...
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CIO
Relationship
Optum hasn't exceeded our expectations, but they have met them. We have really good executive...
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CIO
Functionality and Upgrades
The system works really well for us. We like the engine. It is pretty simple to use and interfaces...
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