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DynaMed Solutions Comments
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Commentary Summary
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User Commentary
Director
I would buy this product again if the choice were up to me. When we made the decision to go to this...
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Director
I have been dealing with the vendor and the system after the integration, but the customer service...
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Director
There was a slight miss that was well beyond the vendor's control, but part of that had to be some...
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Director
The vendor was on top of implementation and training. They email us every few months, and if they...
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Director
We are about 70% of the way there in terms of the system's integration with other systems. There are...
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Director
From a technical standpoint, the product works, and there are no snafus with it. We have never had...
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Director
I like the layout of the system for most topics, but sometimes it feels quite cluttered. I always...
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Director
The vendor definitely has a vision for the future of the product. They talked about integrating...
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Director
The vendor's support is very responsive when we email them. They will set up meetings to try to...
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Director
We haven’t had a need to escalate a lot of issues to the vendor executives. We had an issue at one...
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Director
I was hoping the vendor would be a little further along with the usability and integration of the...
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Director
My nurses like Nursing Reference Center a lot. It is a resource link in our EMR, so nurses don’t...
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Director
EBSCO Information Services understands their audience, and their audience is clinical. My nurses...
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Director
With DynaMed, there is one price for everything. That is just the vendor's business model, and their...
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Director
When looking at solutions, we saw that DynaMed was online and much less expensive than other...
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Director
Years ago, I had a doctor who did not agree with something that came in from DynaMed, so they sent...
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Director
In the past, most of my doctors used another system that I wasn't fond of. When I introduced...
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Manager
I use DynaMed as a backup. The system drives me crazy because a lot of the journals we subscribe to...
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Manager
DynaMed has some great selections. We have a wide variety of materials that are probably more than...
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Manager
DynaMed competes with another tool we use. DynaMed has a very similar approach and more backup...
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Manager
The vendor is reliable. I have worked with them for a long time, and if the system were hard to use,...
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Manager
I am glad that the vendor always reaches out to me and tells me when there is something new. A lot...
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Manager
The vendor is always tweaking and adding things, and that is a problem for me because we are limited...
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Manager
We use DynaMed for a lot of different reasons. It has great practice guidelines. DynaMed is very...
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Manager
I have access to all EBSCO Information Services' technicians. The minute we have a problem with...
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Physician
The customer service from EBSCO Information Services is very good. They are more responsive than our...
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Physician
EBSCO Information Services has not nickel-and-dimed me for anything. I have a subscription price,...
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Physician
I go to EBSCO Information Services quite a bit for their EBM. They have evolved their platform so...
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Physician
We have one of our nurses present to our residents on DynaMed, so that worked very well. I am...
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Physician
The only upgrade I have had from DynaMed is that it has gone from DynaMed Plus back to DynaMed. I...
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Physician
From a training standpoint, EBSCO Information Services does a very good job with the evidence-based...
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Physician
The only proactive thing I see with EBSCO Information Services is that I get an email every once in...
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Physician
I want a platform that can do two functions, namely, point-of-care access and a more longitudinal...
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Manager
We have other EBSCO Information Services products that damaged our relationship with the vendor's...
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Manager
With DynaMed, the big difference we see in comparison to the other system we use is that it isn't...
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Manager
DynaMed is getting better. It has gotten better in terms of searching. The vendor has some very nice...
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Manager
When I ask the people at EBSCO Information Services to produce a DVD training for us, they do it...
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Manager
The system gives multiple sets of evidence-based things, and we can determine whether those things...
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Manager
We are getting a very good deal from the vendor. What we are paying for the package of products is...
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Manager
The vendor's people have been a little more innovative and willing to do things on other platforms....
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Manager
DynaMed has evolved over the last few years. The system used to be DynaMed, then it became DynaMed...
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Manager
Overall, our experience with EBSCO Information Services is really good. One of the issues we noticed...
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Manager
EBSCO Information Services is responsive when we reach out. I don't feel like there is any lag time...
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Manager
One thing I would like to see the vendor improve is the system's search functionality. I don't know...
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Manager
If people were looking for information about a specific disease or diagnosis, I would recommend that...
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Director
DynaMed is part of our long-term plans. We are migrating to DynaMed and Micromedex with Watson....
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Director
The vendor absolutely avoids nickel-and-diming. I did a comparison with another system, and there is...
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Director
DynaMed is newer and doesn't have as much breadth as another system, but DynaMed's depth is just as...
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Director
The vendor is really good at listening to the clinical world; they don't just listen to the academic...
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Director
The vendor's support during COVID-19 has been awesome. They have put together a DynaMed resource and...
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Manager
I have used the vendor's customer service, especially for upgrades and changes. The service people...
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Director
We have a good relationship with the vendor. I have IT people who work with the vendor, and nobody...
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Director
We are going to start pulling the patient education reference center out of this product. We are...
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Director
The vendor is very receptive when it comes to training. I don't think I am using the vendor's system...
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Manager
DynaMed is intuitive. It is so easy to navigate through the information and continue linking through...
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Manager
DynaMed is part of our long-term plans. The vendor is doing a great job. If they could infiltrate...
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Manager
Training is always available from the vendor. Unfortunately, we don't take much advantage of the...
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Manager
I like the way the content flows and is structured in DynaMed. The illusion is that there is less...
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VP/Other Executive
I would definitely buy DynaMed again. It is a good quality product. The content is really good, and...
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Analyst/Coordinator
We really like the ease of searching. The user really doesn't run into many roadblocks when trying...
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Analyst/Coordinator
The trouble I have with the system is that when we are searching for things, there are a couple of...
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Director
I really like DynaMed. As a point-of-care tool, it is nice and easy to use. It is very...
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Director
Customer service comes first to my mind as what EBSCO Information Services does exceedingly well....
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Director
There have been newer iterations of the platform over the years. When one of the older versions rode...
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Director
DynaMed does a really good job. The vendor covers the basics and links to the literature. They...
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Director
The only improvement I would suggest is that EBSCO Information Services could add more topics to...
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Director
EBSCO Information Services is very gracious when working on negotiating prices with us. They don’t...
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Director
While the EBSCO Information Services executives can’t always do what we ask with enhancements, they...
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Director
In terms of pricing, I think some of our other vendors have made deals with us because of the...
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Director
EBSCO Information Services has been really great with negotiating contracts during the COVID-19 crisis....
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Director
The integration with DynaMed and our EMR has been great. EBSCO Information Services is really good...
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Manager
I would recommend DynaMed. It is one of the only products that I use. I like it and am always trying...
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Manager
The vendor doesn't charge for every little thing. If they did, I wouldn't stick with them. They are...
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Manager
When we log in to our system, we have various icons on the dashboard. We put the DynaMed icon on the...
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Manager
The implementation and upgrades have been really good. I don't know whether that is because of our...
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Manager
The vendor is always making sure that we are in the process of learning. They are always really good...
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Manager
The system works great, and the feedback that I have heard from others is that they really like...
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Manager
The system flows, and the vendor has done a lot of improvements. I feel that they have made these...
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Manager
The system is a lot easier to use than it used to be. The vendor has done a lot to make the system...
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Manager
Whenever I have any problems, I can email my representatives or the support people, and they will...
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Director
We intend to keep subscribing to DynaMed. The vendor does hardly any upgrades, but everything is...
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Director
When we call EBSCO Information Services, the support people are always helpful. They answer the...
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Director
DynaMed is our major point-of-care tool, and we have been very happy with it. All of our clinicians...
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Director
I like that this product provides practice-changing alerts that are customized to clinicians and...
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Director
I like the evidence-based methodology that the vendor uses. It is stringent. There are seven steps...
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Director
When we search in the system, there are very broad topics. When we have a clinical question, we...
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Director
The vendor has three options for the mobile app. The options are based on how much memory we want to...
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Director
I like that I can create local notes in the system. When a nursing policy at our institution...
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Director
One thing I dislike about the product is that the journal content comes from outside sources. We...
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Manager
The product really needs an update. The appearance of the system is outdated. The system needs to be...
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Manager
The bang for the dollar is excellent with the vendor's products. The products are well worth the...
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Manager
The vendor's phone and web support people are really responsive. The technical support folks and my...
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Manager
During the COVID-19 crisis, the vendor made sure that there was a portal for sharing COVID-19...
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Manager
The vendor does a good job with support when we are implementing a product, and they provide that...
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Manager
The product is fine, and it works as the vendor advertised. There is always room for something to be...
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Manager
We are long-standing customers. The vendor has always bent over backward for us. The way the...
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Manager
The vendor does a great job around training, support, and providing tools for us to market their...
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Manager
I have been a customer for a long time, and part of our happiness with the vendor comes from our...
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Manager
We pay an annual subscription, and there are no additional fees. I like that DynaMed is 100%...
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Manager
There is no training from the vendor, but it would be beneficial to have some.
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Manager
I have contacted the vendor about an issue with our upgrade, and the issue hasn't been...
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Manager
I prefer DynaMed over our other system because the references at the end of the topic summary are...
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Manager
DynaMed is in our EMR. The information and resources make the doctors and nurses very happy.
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Manager
EBSCO Health's support during the COVID-19 crisis has been very good. EBSCO Health has done a...
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Manager
DynaMed is part of our long-term plans because it comes with the package that we have, and the...
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Manager
Nursing Reference Center is easy to use, but that is because this is my job. I don't find databases...
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Manager
The service from EBSCO Health is different when we have a problem with the database. They are all...
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Manager
Nursing Reference Center is a very good database, and nurses use it frequently. But if our budgets...
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Manager
EBSCO Health is good about delivering technology that meets our needs because they want to sell...
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Manager
Nursing Reference Center is an excellent resource. I would buy it again if my budget doesn't get...
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Manager
EBSCO Health is very reasonable, and I don't have any problems with them nickel-and-diming us. That...
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Manager
I would recommend DynaMed if someone asked me about the solution. I would also tell that person the...
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Manager
I am going to do everything I can to keep DynaMed. DynaMed provides basically the same information...
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Manager
EBSCO Health always wants to come out and train, but the changes that are made in most of the...
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Manager
EBSCO Health really did step up to the plate with a bunch of functionality. They knew that another...
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Manager
I have a gripe with EBSCO Health's customer service, and their representatives are extremely aggressive....
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Manager
I like the content in the system. The system is the only resource of its kind geared for nursing...
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Manager
The searching interfaces are sometimes not intuitive. The results can be overwhelming, so I wish...
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Manager
I like the vendor’s pricing. It is comparable to the value that we get. We have a lot more nurses...
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Manager
I love the vendor’s customer support. The vendor’s people are very willing to go above and beyond to...
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