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DynaMed Solutions
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

We have used the solution for many years. Our corporate organization recently made the decision to...

Sep 2021
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Manager

I would buy this solution again. The vendor offers CEUs and clinical confidences. I have worked with...

Sep 2021
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Manager

It would be nice if we could see more specific, proprietary things in the solution. I know that that...

Sep 2021
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(0)
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Manager

Nursing Reference Center works really well. The problem is that we aren't allowed to see certain...

Sep 2021
||
(0)
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Manager

We sometimes search for certain topics in the solution's search engine. The solution doesn't link us...

Sep 2021
||
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Manager

Right now, I am trying to measure whether the education that our nurses received from the solution...

Sep 2021
||
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Manager

The vendor's phone support is good. Their people are supportive, and they get right back to us.

Sep 2021
||
(0)
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Manager

I haven't had any contact with the vendor's executives. It would be nice if the vendor had frontline...

Sep 2021
||
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CMIO

The product is comparable to its competitor. However, many providers were familiar with the workflow...

Sep 2021
||
(0)
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CMIO

The company is working to increase their clinical content. They are very receptive to feedback from...

Sep 2021
||
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CMIO

During quarantine, the vendor did a good job of giving us information when we asked for it or needed...

Aug 2021
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(0)
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Manager

I get constant reminders for training. EBSCO Information Services sends comments, invites, and...

Aug 2021
||
(0)
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Manager

When DynaMed is new to people, there is a learning curve. Users don't talk bad about the product,...

Aug 2021
||
(0)
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Manager

Sometimes I don't know who to call when I need service for DynaMed. I always call or email my...

Aug 2021
||
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Manager

I have administrative access to reports, so I can create my own reports. I can see different...

Aug 2021
||
(0)
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Manager

We have a discount for DynaMed, so it is worth the money for sure. I would recommend the database. I...

Aug 2021
||
(0)
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Director

We have had some issues with DynaMed’s delivery system. We are living in a huge world of...

Aug 2021
||
(0)
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Director

EBSCO Information Services didn't do a good job of training. Things are still a little weak, but...

Aug 2021
||
(0)
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Director

We love DynaMed. We love the content, and we love the vendor's development philosophy and access to...

Aug 2021
||
(0)
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Director

DynaMed gives what they promise. The people who know about it and use it love it. They are strong...

Aug 2021
||
(0)
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Manager

Things are going well with DynaMed. The usage is pretty good. The vendor is constantly tweaking...

Aug 2021
||
(0)
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Manager

DynaMed has not been heavily promoted because other competing programs are integrated into our EMR....

Aug 2021
||
(0)
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Manager

EBSCO Information Services keeps all their promises. I can call our representative any time and yell...

Aug 2021
||
(0)
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Manager

EBSCO Information Services redesigned and enhanced the product, and all the enhancements and...

Aug 2021
||
(0)
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Manager

The Medical Library Association rates DynaMed higher than our other clinical reference tool, and...

Aug 2021
||
(0)
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Manager

Our doctors told me a long time ago that they like another system better than DynaMed because the...

Aug 2021
||
(0)
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Director

To reach DynaMed’s support, we have to call the 800 number and then have all kinds of numbers and...

Aug 2021
||
(0)
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Director

Whether I would recommend DynaMed depends on what an organization is looking for. If they are...

Aug 2021
||
(0)
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Director

EBSCO Information Services is a little better at reaching out and checking in on us than another...

Aug 2021
||
(0)
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Director

We evaluate other products against Nursing Reference Center recurringly to see whether we are going...

Aug 2021
||
(0)
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Director

EBSCO Information Services makes an attempt to train our nurses in using Nursing Reference Center,...

Aug 2021
||
(0)
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Director

I don’t think Nursing Reference Center is giving us any tangible outcomes. For the most part, at...

Aug 2021
||
(0)
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Director

Another product is integrated into our nursing policies, but Nursing Reference Center is not.

Aug 2021
||
(0)
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Director

I have had a good working relationship with the people that I have interacted with from the vendor....

Aug 2021
||
(0)
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Director

The content in another product is chunked out a bit more, whereas the content in DynaMed is not. But...

Aug 2021
||
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Director

When we implemented DynaMed in the past, the vendor did some customized training for us.

Aug 2021
||
(0)
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Director

We have DynaMed integrated with our EMR because DynaMed is a point-of-care tool.

Aug 2021
||
(0)
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Manager

Our issues with the solution's email and print functions haven't been resolved. We haven't received...

Aug 2021
||
(0)
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Manager

The vendor has made some format changes. We really like that the system is updated immediately....

Aug 2021
||
(0)
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Manager

The vendor's training is middle of the road. The vendor has told us that if we feel like we need...

Aug 2021
||
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Manager

The solution is a superior product. It drives positive tangible outcomes for us. Whenever we send...

Aug 2021
||
(0)
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Manager

EBSCO Information Services is very responsive and very service oriented. The vendor's...

Aug 2021
||
(0)
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Manager

DynaMed is easy to use compared to our other solutions in terms of navigating the website, being...

Aug 2021
||
(0)
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Manager

Our satisfaction will probably be the same in a year unless the vendor can integrate the system with...

Aug 2021
||
(0)
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Manager

I don't hear complaints from users about DynaMed. DynaMed has a lot of consumer-facing materials...

Aug 2021
||
(0)
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Manager

If we have a problem, I can reach out to EBSCO Information Services, and they respond right away. If...

Aug 2021
||
(0)
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Manager

DynaMed is reasonably priced compared to other solutions.

Aug 2021
||
(0)
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Director

We have more of an ongoing conversation with EBSCO Information Services than with our other vendors....

Aug 2021
||
(0)
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Director

The vendor hasn't been innovating. There is a lack of communication. The coolest things that they...

Aug 2021
||
(0)
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Director

I don't think we have ever really had to teach DynaMed. Our teaching time with DynaMed is more of an...

Aug 2021
||
(0)
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Director

We are looking to remove the system, but we have agreed to use it for a while longer. We want to see...

Aug 2021
||
(0)
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Director

DynaMed isn't really like other vendors in terms of how they determine their price because they...

Aug 2021
||
(0)
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Manager

We love DynaMed. It is linked to our EMR. The solution is easy to use. Its content is robust, and...

Aug 2021
||
(0)
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VP/Other Executive

I have DynaMed on my phone. We haven't had issues with the system. The vendor tells us about new...

Aug 2021
||
(0)
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VP/Other Executive

When we negotiate with the vendor, their contracts are pretty straightforward. Everything is built...

Aug 2021
||
(0)
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VP/Other Executive

The vendor's training is very effective. They trained my team, and then my team trained the rest of...

Aug 2021
||
(0)
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VP/Other Executive

We bought another tool from the vendor and laid it over everything that we owned in the system. I...

Aug 2021
||
(0)
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VP/Other Executive

We can add products from other vendors onto DynaMed. From an infrastructure and knowledge...

Aug 2021
||
(0)
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Manager

We encourage our physicians and residents to sign up for the mobile app so that they have access at...

Aug 2021
||
(0)
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Manager

Everything is working well from the vendor's end. We do periodically have issues with our IT...

Aug 2021
||
(0)
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Director

EBSCO Information Services is very willing to have the product communicate with other software if we...

Aug 2021
||
(0)
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Director

We are looking for more specialty content in Dynamed. I need a way to get a quick summary when I...

Aug 2021
||
(0)
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Manager

I prefer DynaMed to the other clinical reference system we use. It has improved to the point that it...

Aug 2021
||
(0)
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Director

EBSCO Information Services has been great to work with. They are very available when I have...

Aug 2021
||
(0)
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 or  to see details.

Director

EBSCO Information Services acts like they are going to put a bunch of new content in the product,...

Aug 2021
||
(0)
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Manager

The doctors find DynaMed harder to use than our other clinical reference system. DynaMed has one...

Aug 2021
||
(0)
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Manager

Nursing Reference Center's interface needs an upgrade. We have been looking at a new product from...

Jul 2021
||
(0)
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Manager

We have worked with the vendor for a while. They are always great to work with. The vendor's support...

Jul 2021
||
(0)
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Manager

Our representatives have been empowered, but they have also pulled in higher-ups to problem-solve...

Jul 2021
||
(0)
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Manager

EBSCO Information Services' support is highly proactive for the folks in our organization who manage...

Jul 2021
||
(0)
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Manager

EBSCO Information Services has worked to make it possible for us to look at how our renewals are...

Jul 2021
||
(0)
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Manager

The system has a lot to offer my physicians, nurses, and users in general. I get a lot of positive...

Jul 2021
||
(0)
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Manager

I am not really aware of whether EBSCO Information Services does any ongoing training. When it has...

Jul 2021
||
(0)
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Manager

I don't think EBSCO Information Services is investing a whole lot in new technology for Nursing...

Jul 2021
||
(0)
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Director

We decided to purchase DynaMed partly because we were getting a lot of requests for UpToDate....

Jun 2021
||
(0)
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Director

We can link to robust help resources from within the product. EBSCO Information Services has always...

Jun 2021
||
(0)
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Director

When we introduce DynaMed to our users, we try to highlight its outline format. As an interface, the...

Jun 2021
||
(0)
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Director

The reality is that no single product is going to have everything. I am not saying that EBSCO...

Jun 2021
||
(0)
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Director

We don't have a lot of direct contact with a representative who tells us what is coming. If EBSCO...

Jun 2021
||
(0)
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Director

I would buy this product again if the choice were up to me. When we made the decision to go to this...

May 2021
||
(0)
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Director

I have been dealing with the vendor and the system after the integration, but the customer service...

May 2021
||
(0)
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Director

There was a slight miss that was well beyond the vendor's control, but part of that had to be some...

May 2021
||
(0)
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Director

The vendor was on top of implementation and training. They email us every few months, and if they...

May 2021
||
(0)
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Director

We are about 70% of the way there in terms of the system's integration with other systems. There are...

May 2021
||
(0)
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Director

From a technical standpoint, the product works, and there are no snafus with it. We have never had...

May 2021
||
(0)
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Director

I like the layout of the system for most topics, but sometimes it feels quite cluttered. I always...

May 2021
||
(0)
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Director

The vendor definitely has a vision for the future of the product. They talked about integrating...

May 2021
||
(0)
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Director

The vendor's support is very responsive when we email them. They will set up meetings to try to...

May 2021
||
(0)
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Director

We haven’t had a need to escalate a lot of issues to the vendor executives. We had an issue at one...

May 2021
||
(0)
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Director

I was hoping the vendor would be a little further along with the usability and integration of the...

May 2021
||
(0)
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Director

My nurses like Nursing Reference Center a lot. It is a resource link in our EMR, so nurses don’t...

Apr 2021
||
(0)
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Director

EBSCO Information Services understands their audience, and their audience is clinical. My nurses...

Apr 2021
||
(0)
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Director

With DynaMed, there is one price for everything. That is just the vendor's business model, and their...

Apr 2021
||
(0)
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Director

When looking at solutions, we saw that DynaMed was online and much less expensive than other...

Apr 2021
||
(0)
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Director

Years ago, I had a doctor who did not agree with something that came in from DynaMed, so they sent...

Apr 2021
||
(0)
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Director

In the past, most of my doctors used another system that I wasn't fond of. When I introduced...

Apr 2021
||
(0)
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Manager

I use DynaMed as a backup. The system drives me crazy because a lot of the journals we subscribe to...

Apr 2021
||
(0)
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Manager

DynaMed has some great selections. We have a wide variety of materials that are probably more than...

Apr 2021
||
(0)
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Manager

DynaMed competes with another tool we use. DynaMed has a very similar approach and more backup...

Apr 2021
||
(0)
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Manager

The vendor is reliable. I have worked with them for a long time, and if the system were hard to use,...

Apr 2021
||
(0)
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Manager

I am glad that the vendor always reaches out to me and tells me when there is something new. A lot...

Apr 2021
||
(0)
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Manager

The vendor is always tweaking and adding things, and that is a problem for me because we are limited...

Apr 2021
||
(0)
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Manager

We use DynaMed for a lot of different reasons. It has great practice guidelines. DynaMed is very...

Apr 2021
||
(0)
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Manager

I have access to all EBSCO Information Services' technicians. The minute we have a problem with...

Apr 2021
||
(0)
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Physician

The customer service from EBSCO Information Services is very good. They are more responsive than our...

Apr 2021
||
(0)
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Physician

EBSCO Information Services has not nickel-and-dimed me for anything. I have a subscription price,...

Apr 2021
||
(0)
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Physician

I go to EBSCO Information Services quite a bit for their EBM. They have evolved their platform so...

Apr 2021
||
(0)
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Physician

We have one of our nurses present to our residents on DynaMed, so that worked very well. I am...

Apr 2021
||
(0)
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Physician

The only upgrade I have had from DynaMed is that it has gone from DynaMed Plus back to DynaMed. I...

Apr 2021
||
(0)
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Physician

From a training standpoint, EBSCO Information Services does a very good job with the evidence-based...

Apr 2021
||
(0)
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Physician

The only proactive thing I see with EBSCO Information Services is that I get an email every once in...

Apr 2021
||
(0)
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Physician

I want a platform that can do two functions, namely, point-of-care access and a more longitudinal...

Apr 2021
||
(0)
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Manager

We have other EBSCO Information Services products that damaged our relationship with the vendor's...

Apr 2021
||
(0)
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Manager

With DynaMed, the big difference we see in comparison to the other system we use is that it isn't...

Apr 2021
||
(0)
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Manager

DynaMed is getting better. It has gotten better in terms of searching. The vendor has some very nice...

Apr 2021
||
(0)
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Manager

When I ask the people at EBSCO Information Services to produce a DVD training for us, they do it...

Feb 2021
||
(0)
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Manager

The system gives multiple sets of evidence-based things, and we can determine whether those things...

Feb 2021
||
(0)
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Manager

We are getting a very good deal from the vendor. What we are paying for the package of products is...

Feb 2021
||
(0)
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Manager

The vendor's people have been a little more innovative and willing to do things on other platforms....

Feb 2021
||
(0)
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Manager

DynaMed has evolved over the last few years. The system used to be DynaMed, then it became DynaMed...

Jan 2021
||
(0)
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Manager

Overall, our experience with EBSCO Information Services is really good. One of the issues we noticed...

Jan 2021
||
(0)
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Manager

EBSCO Information Services is responsive when we reach out. I don't feel like there is any lag time...

Jan 2021
||
(0)
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Manager

One thing I would like to see the vendor improve is the system's search functionality. I don't know...

Jan 2021
||
(0)
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Manager

If people were looking for information about a specific disease or diagnosis, I would recommend that...

Dec 2020
||
(0)
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Director

DynaMed is part of our long-term plans. We are migrating to DynaMed and Micromedex with Watson....

Dec 2020
||
(0)
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Director

The vendor absolutely avoids nickel-and-diming. I did a comparison with another system, and there is...

Dec 2020
||
(0)
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Director

DynaMed is newer and doesn't have as much breadth as another system, but DynaMed's depth is just as...

Dec 2020
||
(0)
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Director

The vendor is really good at listening to the clinical world; they don't just listen to the academic...

Dec 2020
||
(0)
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Director

The vendor's support during COVID-19 has been awesome. They have put together a DynaMed resource and...

Dec 2020
||
(0)
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Manager

I have used the vendor's customer service, especially for upgrades and changes. The service people...

Dec 2020
||
(0)
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Director

We have a good relationship with the vendor. I have IT people who work with the vendor, and nobody...

Dec 2020
||
(0)
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Director

We are going to start pulling the patient education reference center out of this product. We are...

Dec 2020
||
(0)
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 or  to see details.

Director

The vendor is very receptive when it comes to training. I don't think I am using the vendor's system...

Dec 2020
||
(0)
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Manager

DynaMed is intuitive. It is so easy to navigate through the information and continue linking through...

Dec 2020
||
(0)
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Manager

DynaMed is part of our long-term plans. The vendor is doing a great job. If they could infiltrate...

Dec 2020
||
(0)
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Manager

Training is always available from the vendor. Unfortunately, we don't take much advantage of the...

Dec 2020
||
(0)
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Manager

I like the way the content flows and is structured in DynaMed. The illusion is that there is less...

Dec 2020
||
(0)
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VP/Other Executive

I would definitely buy DynaMed again. It is a good quality product. The content is really good, and...

Dec 2020
||
(0)
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Analyst/Coordinator

We really like the ease of searching. The user really doesn't run into many roadblocks when trying...

Dec 2020
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(0)
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Analyst/Coordinator

The trouble I have with the system is that when we are searching for things, there are a couple of...

Dec 2020
||
(0)
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Director

I really like DynaMed. As a point-of-care tool, it is nice and easy to use. It is very...

Dec 2020
||
(0)
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Director

Customer service comes first to my mind as what EBSCO Information Services does exceedingly well....

Dec 2020
||
(0)
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Director

There have been newer iterations of the platform over the years. When one of the older versions rode...

Dec 2020
||
(0)
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Director

DynaMed does a really good job. The vendor covers the basics and links to the literature. They...

Dec 2020
||
(0)
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Director

The only improvement I would suggest is that EBSCO Information Services could add more topics to...

Dec 2020
||
(0)
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Director

EBSCO Information Services is very gracious when working on negotiating prices with us. They don’t...

Dec 2020
||
(0)
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Director

While the EBSCO Information Services executives can’t always do what we ask with enhancements, they...

Dec 2020
||
(0)
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Director

In terms of pricing, I think some of our other vendors have made deals with us because of the...

Dec 2020
||
(0)
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Director

EBSCO Information Services has been really great with negotiating contracts during the COVID-19 crisis....

Dec 2020
||
(0)
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Director

The integration with DynaMed and our EMR has been great. EBSCO Information Services is really good...

Dec 2020
||
(0)
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Manager

I would recommend DynaMed. It is one of the only products that I use. I like it and am always trying...

Dec 2020
||
(0)
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Manager

The vendor doesn't charge for every little thing. If they did, I wouldn't stick with them. They are...

Dec 2020
||
(0)
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Manager

When we log in to our system, we have various icons on the dashboard. We put the DynaMed icon on the...

Dec 2020
||
(0)
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Manager

The implementation and upgrades have been really good. I don't know whether that is because of our...

Dec 2020
||
(0)
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Manager

The vendor is always making sure that we are in the process of learning. They are always really good...

Dec 2020
||
(0)
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Manager

The system works great, and the feedback that I have heard from others is that they really like...

Dec 2020
||
(0)
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Manager

The system flows, and the vendor has done a lot of improvements. I feel that they have made these...

Dec 2020
||
(0)
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Manager

The system is a lot easier to use than it used to be. The vendor has done a lot to make the system...

Dec 2020
||
(0)
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Manager

Whenever I have any problems, I can email my representatives or the support people, and they will...

Dec 2020
||
(0)
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Director

We intend to keep subscribing to DynaMed. The vendor does hardly any upgrades, but everything is...

Dec 2020
||
(0)
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Director

When we call EBSCO Information Services, the support people are always helpful. They answer the...

Dec 2020
||
(0)
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Director

DynaMed is our major point-of-care tool, and we have been very happy with it. All of our clinicians...

Dec 2020
||
(0)
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 or  to see details.

Director

I like that this product provides practice-changing alerts that are customized to clinicians and...

Nov 2020
||
(0)
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Director

I like the evidence-based methodology that the vendor uses. It is stringent. There are seven steps...

Nov 2020
||
(0)
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Director

When we search in the system, there are very broad topics. When we have a clinical question, we...

Nov 2020
||
(0)
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Director

The vendor has three options for the mobile app. The options are based on how much memory we want to...

Nov 2020
||
(0)
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Director

I like that I can create local notes in the system. When a nursing policy at our institution...

Nov 2020
||
(0)
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Director

One thing I dislike about the product is that the journal content comes from outside sources. We...

Nov 2020
||
(0)
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Manager

The product really needs an update. The appearance of the system is outdated. The system needs to be...

Nov 2020
||
(0)
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Manager

The bang for the dollar is excellent with the vendor's products. The products are well worth the...

Nov 2020
||
(0)
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 or  to see details.

Manager

The vendor's phone and web support people are really responsive. The technical support folks and my...

Nov 2020
||
(0)
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 or  to see details.

Manager

During the COVID-19 crisis, the vendor made sure that there was a portal for sharing COVID-19...

Nov 2020
||
(0)
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Manager

The vendor does a good job with support when we are implementing a product, and they provide that...

Nov 2020
||
(0)
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Manager

The product is fine, and it works as the vendor advertised. There is always room for something to be...

Nov 2020
||
(0)
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Manager

We are long-standing customers. The vendor has always bent over backward for us. The way the...

Nov 2020
||
(0)
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Manager

The vendor does a great job around training, support, and providing tools for us to market their...

Nov 2020
||
(0)
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Manager

I have been a customer for a long time, and part of our happiness with the vendor comes from our...

Nov 2020
||
(0)
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Manager

We pay an annual subscription, and there are no additional fees. I like that DynaMed is 100%...

Nov 2020
||
(0)
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Manager

There is no training from the vendor, but it would be beneficial to have some.

Nov 2020
||
(0)
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Manager

I have contacted the vendor about an issue with our upgrade, and the issue hasn't been...

Nov 2020
||
(0)
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Manager

I prefer DynaMed over our other system because the references at the end of the topic summary are...

Oct 2020
||
(0)
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Manager

DynaMed is in our EMR. The information and resources make the doctors and nurses very happy.

Oct 2020
||
(0)
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 or  to see details.

Manager

EBSCO Health's support during the COVID-19 crisis has been very good. EBSCO Health has done a...

Oct 2020
||
(0)
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 or  to see details.

Manager

DynaMed is part of our long-term plans because it comes with the package that we have, and the...

Oct 2020
||
(0)
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