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Director

I would buy this product again if the choice were up to me. When we made the decision to go to this...

May 2021
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Director

I have been dealing with the vendor and the system after the integration, but the customer service...

May 2021
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Director

There was a slight miss that was well beyond the vendor's control, but part of that had to be some...

May 2021
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Director

The vendor was on top of implementation and training. They email us every few months, and if they...

May 2021
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Director

We are about 70% of the way there in terms of the system's integration with other systems. There are...

May 2021
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Director

From a technical standpoint, the product works, and there are no snafus with it. We have never had...

May 2021
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Director

I like the layout of the system for most topics, but sometimes it feels quite cluttered. I always...

May 2021
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Director

The vendor definitely has a vision for the future of the product. They talked about integrating...

May 2021
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Director

The vendor's support is very responsive when we email them. They will set up meetings to try to...

May 2021
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Director

We haven’t had a need to escalate a lot of issues to the vendor executives. We had an issue at one...

May 2021
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Director

I was hoping the vendor would be a little further along with the usability and integration of the...

May 2021
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Director

My nurses like Nursing Reference Center a lot. It is a resource link in our EMR, so nurses don’t...

Apr 2021
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Director

EBSCO Information Services understands their audience, and their audience is clinical. My nurses...

Apr 2021
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Director

With DynaMed, there is one price for everything. That is just the vendor's business model, and their...

Apr 2021
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Director

When looking at solutions, we saw that DynaMed was online and much less expensive than other...

Apr 2021
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Director

Years ago, I had a doctor who did not agree with something that came in from DynaMed, so they sent...

Apr 2021
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Director

In the past, most of my doctors used another system that I wasn't fond of. When I introduced...

Apr 2021
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Manager

I use DynaMed as a backup. The system drives me crazy because a lot of the journals we subscribe to...

Apr 2021
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Manager

DynaMed has some great selections. We have a wide variety of materials that are probably more than...

Apr 2021
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Manager

DynaMed competes with another tool we use. DynaMed has a very similar approach and more backup...

Apr 2021
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Manager

The vendor is reliable. I have worked with them for a long time, and if the system were hard to use,...

Apr 2021
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Manager

I am glad that the vendor always reaches out to me and tells me when there is something new. A lot...

Apr 2021
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(0)
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Manager

The vendor is always tweaking and adding things, and that is a problem for me because we are limited...

Apr 2021
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(0)
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Manager

We use DynaMed for a lot of different reasons. It has great practice guidelines. DynaMed is very...

Apr 2021
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(0)
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Manager

I have access to all EBSCO Information Services' technicians. The minute we have a problem with...

Apr 2021
||
(0)
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Physician

The customer service from EBSCO Information Services is very good. They are more responsive than our...

Apr 2021
||
(0)
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Physician

EBSCO Information Services has not nickel-and-dimed me for anything. I have a subscription price,...

Apr 2021
||
(0)
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Physician

I go to EBSCO Information Services quite a bit for their EBM. They have evolved their platform so...

Apr 2021
||
(0)
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Physician

We have one of our nurses present to our residents on DynaMed, so that worked very well. I am...

Apr 2021
||
(0)
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Physician

The only upgrade I have had from DynaMed is that it has gone from DynaMed Plus back to DynaMed. I...

Apr 2021
||
(0)
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Physician

From a training standpoint, EBSCO Information Services does a very good job with the evidence-based...

Apr 2021
||
(0)
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Physician

The only proactive thing I see with EBSCO Information Services is that I get an email every once in...

Apr 2021
||
(0)
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Physician

I want a platform that can do two functions, namely, point-of-care access and a more longitudinal...

Apr 2021
||
(0)
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Manager

We have other EBSCO Information Services products that damaged our relationship with the vendor's...

Apr 2021
||
(0)
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Manager

With DynaMed, the big difference we see in comparison to the other system we use is that it isn't...

Apr 2021
||
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Manager

DynaMed is getting better. It has gotten better in terms of searching. The vendor has some very nice...

Apr 2021
||
(0)
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Manager

When I ask the people at EBSCO Information Services to produce a DVD training for us, they do it...

Feb 2021
||
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Manager

The system gives multiple sets of evidence-based things, and we can determine whether those things...

Feb 2021
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Manager

We are getting a very good deal from the vendor. What we are paying for the package of products is...

Feb 2021
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Manager

The vendor's people have been a little more innovative and willing to do things on other platforms....

Feb 2021
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(0)
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Manager

DynaMed has evolved over the last few years. The system used to be DynaMed, then it became DynaMed...

Jan 2021
||
(0)
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Manager

Overall, our experience with EBSCO Information Services is really good. One of the issues we noticed...

Jan 2021
||
(0)
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Manager

EBSCO Information Services is responsive when we reach out. I don't feel like there is any lag time...

Jan 2021
||
(0)
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Manager

One thing I would like to see the vendor improve is the system's search functionality. I don't know...

Jan 2021
||
(0)
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Manager

If people were looking for information about a specific disease or diagnosis, I would recommend that...

Dec 2020
||
(0)
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Director

DynaMed is part of our long-term plans. We are migrating to DynaMed and Micromedex with Watson....

Dec 2020
||
(0)
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Director

The vendor absolutely avoids nickel-and-diming. I did a comparison with another system, and there is...

Dec 2020
||
(0)
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Director

DynaMed is newer and doesn't have as much breadth as another system, but DynaMed's depth is just as...

Dec 2020
||
(0)
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Director

The vendor is really good at listening to the clinical world; they don't just listen to the academic...

Dec 2020
||
(0)
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Director

The vendor's support during COVID-19 has been awesome. They have put together a DynaMed resource and...

Dec 2020
||
(0)
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Manager

I have used the vendor's customer service, especially for upgrades and changes. The service people...

Dec 2020
||
(0)
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Director

We have a good relationship with the vendor. I have IT people who work with the vendor, and nobody...

Dec 2020
||
(0)
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Director

We are going to start pulling the patient education reference center out of this product. We are...

Dec 2020
||
(0)
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Director

The vendor is very receptive when it comes to training. I don't think I am using the vendor's system...

Dec 2020
||
(0)
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Manager

DynaMed is intuitive. It is so easy to navigate through the information and continue linking through...

Dec 2020
||
(0)
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Manager

DynaMed is part of our long-term plans. The vendor is doing a great job. If they could infiltrate...

Dec 2020
||
(0)
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Manager

Training is always available from the vendor. Unfortunately, we don't take much advantage of the...

Dec 2020
||
(0)
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Manager

I like the way the content flows and is structured in DynaMed. The illusion is that there is less...

Dec 2020
||
(0)
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VP/Other Executive

I would definitely buy DynaMed again. It is a good quality product. The content is really good, and...

Dec 2020
||
(0)
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Analyst/Coordinator

We really like the ease of searching. The user really doesn't run into many roadblocks when trying...

Dec 2020
||
(0)
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Analyst/Coordinator

The trouble I have with the system is that when we are searching for things, there are a couple of...

Dec 2020
||
(0)
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Director

I really like DynaMed. As a point-of-care tool, it is nice and easy to use. It is very...

Dec 2020
||
(0)
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 or  to see details.

Director

Customer service comes first to my mind as what EBSCO Information Services does exceedingly well....

Dec 2020
||
(0)
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Director

There have been newer iterations of the platform over the years. When one of the older versions rode...

Dec 2020
||
(0)
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Director

DynaMed does a really good job. The vendor covers the basics and links to the literature. They...

Dec 2020
||
(0)
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Director

The only improvement I would suggest is that EBSCO Information Services could add more topics to...

Dec 2020
||
(0)
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Director

EBSCO Information Services is very gracious when working on negotiating prices with us. They don’t...

Dec 2020
||
(0)
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Director

While the EBSCO Information Services executives can’t always do what we ask with enhancements, they...

Dec 2020
||
(0)
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Director

In terms of pricing, I think some of our other vendors have made deals with us because of the...

Dec 2020
||
(0)
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Director

EBSCO Information Services has been really great with negotiating contracts during the COVID-19 crisis....

Dec 2020
||
(0)
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 or  to see details.

Director

The integration with DynaMed and our EMR has been great. EBSCO Information Services is really good...

Dec 2020
||
(0)
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Manager

I would recommend DynaMed. It is one of the only products that I use. I like it and am always trying...

Dec 2020
||
(0)
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Manager

The vendor doesn't charge for every little thing. If they did, I wouldn't stick with them. They are...

Dec 2020
||
(0)
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Manager

When we log in to our system, we have various icons on the dashboard. We put the DynaMed icon on the...

Dec 2020
||
(0)
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Manager

The implementation and upgrades have been really good. I don't know whether that is because of our...

Dec 2020
||
(0)
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Manager

The vendor is always making sure that we are in the process of learning. They are always really good...

Dec 2020
||
(0)
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Manager

The system works great, and the feedback that I have heard from others is that they really like...

Dec 2020
||
(0)
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Manager

The system flows, and the vendor has done a lot of improvements. I feel that they have made these...

Dec 2020
||
(0)
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Manager

The system is a lot easier to use than it used to be. The vendor has done a lot to make the system...

Dec 2020
||
(0)
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Manager

Whenever I have any problems, I can email my representatives or the support people, and they will...

Dec 2020
||
(0)
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Director

We intend to keep subscribing to DynaMed. The vendor does hardly any upgrades, but everything is...

Dec 2020
||
(0)
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Director

When we call EBSCO Information Services, the support people are always helpful. They answer the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

DynaMed is our major point-of-care tool, and we have been very happy with it. All of our clinicians...

Dec 2020
||
(0)
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Director

I like that this product provides practice-changing alerts that are customized to clinicians and...

Nov 2020
||
(0)
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Director

I like the evidence-based methodology that the vendor uses. It is stringent. There are seven steps...

Nov 2020
||
(0)
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Director

When we search in the system, there are very broad topics. When we have a clinical question, we...

Nov 2020
||
(0)
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Director

The vendor has three options for the mobile app. The options are based on how much memory we want to...

Nov 2020
||
(0)
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Director

I like that I can create local notes in the system. When a nursing policy at our institution...

Nov 2020
||
(0)
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Director

One thing I dislike about the product is that the journal content comes from outside sources. We...

Nov 2020
||
(0)
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Manager

The product really needs an update. The appearance of the system is outdated. The system needs to be...

Nov 2020
||
(0)
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Manager

The bang for the dollar is excellent with the vendor's products. The products are well worth the...

Nov 2020
||
(0)
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Manager

The vendor's phone and web support people are really responsive. The technical support folks and my...

Nov 2020
||
(0)
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Manager

During the COVID-19 crisis, the vendor made sure that there was a portal for sharing COVID-19...

Nov 2020
||
(0)
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Manager

The vendor does a good job with support when we are implementing a product, and they provide that...

Nov 2020
||
(0)
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Manager

The product is fine, and it works as the vendor advertised. There is always room for something to be...

Nov 2020
||
(0)
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Manager

We are long-standing customers. The vendor has always bent over backward for us. The way the...

Nov 2020
||
(0)
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Manager

The vendor does a great job around training, support, and providing tools for us to market their...

Nov 2020
||
(0)
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Manager

I have been a customer for a long time, and part of our happiness with the vendor comes from our...

Nov 2020
||
(0)
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Manager

We pay an annual subscription, and there are no additional fees. I like that DynaMed is 100%...

Nov 2020
||
(0)
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Manager

There is no training from the vendor, but it would be beneficial to have some.

Nov 2020
||
(0)
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Manager

I have contacted the vendor about an issue with our upgrade, and the issue hasn't been...

Nov 2020
||
(0)
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Manager

I prefer DynaMed over our other system because the references at the end of the topic summary are...

Oct 2020
||
(0)
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Manager

DynaMed is in our EMR. The information and resources make the doctors and nurses very happy.

Oct 2020
||
(0)
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Manager

EBSCO Health's support during the COVID-19 crisis has been very good. EBSCO Health has done a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

DynaMed is part of our long-term plans because it comes with the package that we have, and the...

Oct 2020
||
(0)
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 or  to see details.

Manager

Nursing Reference Center is easy to use, but that is because this is my job. I don't find databases...

Jul 2020
||
(0)
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Manager

The service from EBSCO Health is different when we have a problem with the database. They are all...

Jul 2020
||
(0)
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Manager

Nursing Reference Center is a very good database, and nurses use it frequently. But if our budgets...

Jul 2020
||
(0)
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Manager

EBSCO Health is good about delivering technology that meets our needs because they want to sell...

Jul 2020
||
(0)
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Manager

Nursing Reference Center is an excellent resource. I would buy it again if my budget doesn't get...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

EBSCO Health is very reasonable, and I don't have any problems with them nickel-and-diming us. That...

Jul 2020
||
(0)
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 or  to see details.

Manager

I would recommend DynaMed if someone asked me about the solution. I would also tell that person the...

Jul 2020
||
(0)
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Manager

I am going to do everything I can to keep DynaMed. DynaMed provides basically the same information...

Jul 2020
||
(0)
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Manager

EBSCO Health always wants to come out and train, but the changes that are made in most of the...

Jul 2020
||
(0)
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Manager

EBSCO Health really did step up to the plate with a bunch of functionality. They knew that another...

Jul 2020
||
(0)
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Manager

I have a gripe with EBSCO Health's customer service, and their representatives are extremely aggressive....

Jul 2020
||
(0)
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Manager

I like the content in the system. The system is the only resource of its kind geared for nursing...

Jun 2020
||
(0)
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Manager

The searching interfaces are sometimes not intuitive. The results can be overwhelming, so I wish...

Jun 2020
||
(0)
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Manager

I like the vendor’s pricing. It is comparable to the value that we get. We have a lot more nurses...

Jun 2020
||
(0)
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Manager

I love the vendor’s customer support. The vendor’s people are very willing to go above and beyond to...

Jun 2020
||
(0)
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Director

We download a lot of EBSCO Health’s information into our learning management system. The product is...

Jun 2020
||
(0)
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