Cybersecurity Is Critical in Today's Environment
DocuTAP (Urgent Care)
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
Our experience has been mostly positive. We have an account representative who is available daily to...
Login or Create an Account to see details.
Manager
The vendor's software is actually changing to a new platform. I would hope that my level of...
Login or Create an Account to see details.
Manager
The one part of the vendor's support that I am not super keen about is if we submit a support ticket...
Login or Create an Account to see details.
Manager
It is very costly to integrate different programs so that they can communicate with our software,...
Login or Create an Account to see details.
CEO/President
I would probably buy DocuTAP again. I would only hesitate because I don't have much experience with...
Login or Create an Account to see details.
CEO/President
Experity doesn't keep all of their promises. They have changed our account manager on three...
Login or Create an Account to see details.
CEO/President
When I call the vendor's support, they will fix my issue about 70% of the time. When I call the...
Login or Create an Account to see details.
CEO/President
In terms of training, Experity spent a lot of time going through the system with our staff members,...
Login or Create an Account to see details.
CEO/President
The system basically does what the vendor says that it will do. It is pretty user friendly to train...
Login or Create an Account to see details.
CEO/President
DocuTAP doesn't integrate with direct laboratory or imaging studies.
Login or Create an Account to see details.
CEO/President
Experity could improve the system's interface. When we use the system on different modalities, we...
Login or Create an Account to see details.
CEO/President
The vendor's level of proactive service depends on who our contact is. The vendor could be more...
Login or Create an Account to see details.
CEO/President
I know that other vendors don't charge as much per encounter as Experity does. But we have used...
Login or Create an Account to see details.
CEO/President
Experity needs to make sure that their support people have a broad range of knowledge about the...
Login or Create an Account to see details.
CEO/President
Initially, we had a bit more interaction with our representatives. Once I transitioned away from...
Login or Create an Account to see details.
CEO/President
We are fairly satisfied with the solution. It is a good product, and it is easy to use. Experity...
Login or Create an Account to see details.
CEO/President
We will not use DocuTAP in the future because of organizational changes. Otherwise, we would.
Login or Create an Account to see details.
CEO/President
In the last couple of years, DocuTAP has gone downhill in customer service. They got some new...
Login or Create an Account to see details.
CEO/President
We cannot see the complete sentence or paragraph in a part of the system where the information is...
Login or Create an Account to see details.
CEO/President
We have had problems transferring patient records. It is a serious problem because we are...
Login or Create an Account to see details.
CEO/President
When we first bought the solution, the vendor did not charge for every little thing. More recently,...
Login or Create an Account to see details.
CEO/President
When we switched to the DocuTAP software, it was easier to use from an EMR standpoint. It allowed us...
Login or Create an Account to see details.
VP/Other Executive
Experity keeps their promises with what they can control. There are certain things we have been...
Login or Create an Account to see details.
VP/Other Executive
Experity has things that are carved out of their basic things, but I don’t feel like they...
Login or Create an Account to see details.
VP/Other Executive
Experity is very supportive with updates. They do not come on-site or anything like that, but we do...
Login or Create an Account to see details.
VP/Other Executive
I have a very good working relationship with Experity. They are quick in handling our issues. If...
Login or Create an Account to see details.
VP/Other Executive
Experity is the easiest EMR that I have ever used or managed, and I have used several. It is very customizable....
Login or Create an Account to see details.
CEO/President
Every month, Experity charges us for housing the records the system pulls. That is ridiculous. The...
Login or Create an Account to see details.
CEO/President
The vendor's tutorials for the system are very cumbersome. I went to the vendor's training for a...
Login or Create an Account to see details.
CEO/President
The system integration has been very beneficial since the recent update with all of the billing and...
Login or Create an Account to see details.
CEO/President
Experity messed up their new feature, and it has been down multiple times this week. The vendor was...
Login or Create an Account to see details.
CEO/President
The support people are pretty on top of things, but they just give us lip service. They say they...
Login or Create an Account to see details.
CEO/President
There are a lot of vendors that have tried to sell an urgent care system, but their systems just...
Login or Create an Account to see details.
CEO/President
There have been some hiccups with the system. It is frustrating to be told we have been given the...
Login or Create an Account to see details.
CEO/President
If we could change systems, we would, but the EMR is ingrained into our organization's processes. If...
Login or Create an Account to see details.
CEO/President
All EMRs are difficult and handicapped by extreme regulations and all sorts of customer...
Login or Create an Account to see details.
CEO/President
The vendor is pretty good about not charging for every little thing. They do charge us for special...
Login or Create an Account to see details.
Director
There are some things on the vendor's road map that will allow us to feel more satisfied. I see the...
Login or Create an Account to see details.
Director
I received what I had paid for as it relates to the implementation. I really did not have a concern....
Login or Create an Account to see details.
Director
We try to put web tickets in when appropriate instead of calling when something doesn't have to be...
Login or Create an Account to see details.
Director
The EMR is very user friendly. Our providers and staff members are successful in using it. On the...
Login or Create an Account to see details.
Manager
I don't talk to any of the vendor's executives. I don't know what they are planning on doing because...
Login or Create an Account to see details.
Manager
Experity has made huge changes to their support. It has been difficult for us to get our tickets...
Login or Create an Account to see details.
Manager
We have been with DocuTAP for too many years to switch. Someone at my organization was really upset...
Login or Create an Account to see details.
Manager
The vendor promised us that DocuTAP would be able to log results in the DocuTAP chart, but they are...
Login or Create an Account to see details.
Manager
I don't understand why I only get to charge for one x-ray, but the vendor gets to charge for two...
Login or Create an Account to see details.
Manager
The vendor does a good job with small tickets. They get to them right away. It is really simple to...
Login or Create an Account to see details.
Analyst/Coordinator
We have reached out to Experity multiple times to try to get somebody to take care of our issues....
Login or Create an Account to see details.
Analyst/Coordinator
We use DocuTAP for our EMR and PM systems. We have the online registration system at one of our...
Login or Create an Account to see details.
Analyst/Coordinator
Our satisfaction improving would depend on whether Experity improves their support. As of today, I...
Login or Create an Account to see details.
Analyst/Coordinator
It is funny to know how software companies work. When DocuTAP merged with Practice Velocity to form...
Login or Create an Account to see details.
Analyst/Coordinator
The implementation wasn't bad. Usually, Experity can get things up and running fairly quickly.
Login or Create an Account to see details.
Analyst/Coordinator
Experity doesn't really do any training. The initial training was short. They sent us a lot of...
Login or Create an Account to see details.
Analyst/Coordinator
If I were looking at the software without knowing about Experity's poor support, I would say the...
Login or Create an Account to see details.
Analyst/Coordinator
Experity charges us for every little thing. They are very costly. That is ridiculous. Every small...
Login or Create an Account to see details.
Analyst/Coordinator
There really isn't executive involvement from Experity that I know of. If there is, we aren't privy...
Login or Create an Account to see details.
VP/Other Executive
I am a huge fan of DocuTAP. I understand what is going on behind the scenes, and I understand the...
Login or Create an Account to see details.
VP/Other Executive
The user interface is lacking in DocuTAP. I love how the user interface is designed, and I love the...
Login or Create an Account to see details.
VP/Other Executive
Experity is in the process of completely rewriting their software to truly have a model for...
Login or Create an Account to see details.
Manager
Experity's support staff is great. The support people are always available. If we don't want to sit...
Login or Create an Account to see details.
Manager
I like DocuTAP's ease of use. The system is very fluid, and the flow definitely works well. The...
Login or Create an Account to see details.
Manager
DocuTAP's custom reporting could probably be a little better. It would be nice to have access to all...
Login or Create an Account to see details.
Director
Experity supported us with costs during the COVID-19 crisis. The only thing that I would have liked...
Login or Create an Account to see details.
Director
DocuTAP is pretty easy to use. The fact that the system is web based is great because it is...
Login or Create an Account to see details.
Analyst/Coordinator
The user interface is pretty easy to understand. However, the product does take a bit of a toll on...
Login or Create an Account to see details.
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
Do We Really Need to Build New EHRs?
EHR Usage Studies Should Be Based on Optimized EHRs
Research in the Orthopedics Market
Secondary Uses of EHR Data: Three Ways to Improve Quality of Care