Commentary Summary
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User Commentary
Functionality and Upgrades
Charting in DocuTAP is very easy. I have medical assistants that do the intake work, and we can get...
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Functionality and Upgrades
I would like to have an opportunity to have more free text on cases that aren't fitting the exact...
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Functionality and Upgrades
We have struggled with MIPS reporting. Experity started out trying to be a partner, and I am sure...
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Implementation and Training
I feel the vendor puts it on us to go to the community and learn about everything when an update...
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Lessons Learned
DocuTAP is fine for small practices, but if a provider is wanting to grow their practice or anything...
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Service and Support
Experity maxes out the amount of support they give, so if we have a specific issue, dealing with it...
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Functionality and Upgrades
DocuTAP is a buggy software, and the vendor seems to be sunsetting it in favor of a new product post-merger....
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Implementation and Training
There is a training website for DocuTAP, but credentials are impossible to get because they go...
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Interfacing and Integration
DocuTAP is converting to Experity, and DocuTAP is going away. But there are certainly some...
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Functionality and Upgrades
If I were talking to a peer, I would tell them that both the patient management and the EMR system...
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Functionality and Upgrades
I would tell a peer that the negative thing about DocuTAP is that it isn't the most user-friendly system....
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Lessons Learned
In my experience, the systems that collect a lot of data and do it really well tend to not be...
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Functionality and Upgrades
The core product is really good and has broad functionality, but DocuTAP has not been able to keep...
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Functionality and Upgrades
I don't ever have problems with Experity’s upgrades and the communication about the upgrades. I...
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Implementation and Training
Experity has a knowledge base, but they don't really do any training after the implementation. On an...
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Service and Support
My greatest challenge with Experity’s support team is that they want us to create tickets to get...
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Service and Support
I have told Experity numerous times that our automated system is making errors with payments because...
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Relationship
I like the aspect of having a dedicated client success account manager from Experity who we can...
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Functionality and Upgrades
I like that the Experity software is very user friendly and easy to learn. That is one of the best...
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Functionality and Upgrades
I would like to see Experity improve their revenue cycle management component. I pay them extra to...
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Functionality and Upgrades
DocuTAP is very good about reporting. It is a well-rounded database, and we can get a lot of...
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Functionality and Upgrades
The product is very slow for us a lot of the time. We have problems with productivity, and it just...
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Implementation and Training
I don't feel like we were ever really given any initial or ongoing training. Once in a while, the...
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Service and Support
Experity’s responsiveness is sometimes not the best. We end up coming up with a solution before...
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Functionality and Upgrades
The way that Experity’s lab results are sent to the patient is not user friendly at all for our...
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Win/Loss - Why they were selected (by current clients)
There are some things about DocuTAP that we don't love, but for the price and what we were looking...
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Service and Support
Our biggest difficulty with the vendor is that Experity is not very good at responding to direct...
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Interfacing and Integration
Our practice uses the practice management side and the EHR side. I wish that those sides...
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Relationship
We have account representatives assigned to us that do a very good job at responding to my requests...
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Functionality and Upgrades
In terms of payment posting or working EOBs that come in from insurance companies, I have found...
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Implementation and Training
There is no one-on-one setting or even a group setting where we can review an upgrade and have...
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Functionality and Upgrades
The vendor hasn't done much to the product in terms of upgrades. The vendor has modified some of the...
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Relationship
We can't get to anybody up the chain of command at Experity. Contacting anybody is impossible. The...
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ROI / Cost
When new hires come in, the new hires learn DocuTAP pretty quickly. The vendor's reporting in terms...
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Functionality and Upgrades
The quality of the EMR could be better for what we pay, and the credentialing service we use with...
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Functionality and Upgrades
The vendor doesn't look at second- and third-order effects when the vendor changes things. So when...
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Implementation and Training
When we initially started using DocuTAP, the vendor wouldn't send anyone to train us; this happened...
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Functionality and Upgrades
The product has old technology. Other EMRs have a much better visual queue, and things are a little...
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Interfacing and Integration
The product seemed to be pretty easy to use and integrated pretty well with the radiology viewers....
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Functionality and Upgrades
Experity has a really antiquated system for providing medical records and billing information....
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Other Observations & Comments
We are going to stay with Experity for now. They are going to force us to do a major update soon, so...
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Functionality and Upgrades
The positive thing about DocuTAP is that we have already trained everyone on the system. We have...
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Functionality and Upgrades
It would be nice if the product's appointment system weren't time based and if it could instead work...
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Future Outlook
The product isn't part of our long-term plans anymore. We found so many mistakes that we were...
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Relationship
As a customer, I have voiced my concern multiple times to higher-end people. I have had to contact...
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