DocuTAP (Urgent Care)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Experity has a really antiquated system for providing medical records and billing information....

May 2022
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Director

We are going to stay with Experity for now. They are going to force us to do a major update soon, so...

May 2022
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Director

The positive thing about DocuTAP is that we have already trained everyone on the system. We have...

May 2022
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Director

It would be nice if the product's appointment system weren't time based and if it could instead work...

May 2022
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CEO/President

The product isn't part of our long-term plans anymore. We found so many mistakes that we were...

Apr 2022
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CEO/President

As a customer, I have voiced my concern multiple times to higher-end people. I have had to contact...

Apr 2022
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Director

The vendor charges for everything. We use MIPS, and that is a huge part of why the vendor ends up...

Mar 2022
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Director

The vendor is doing better this year with their implementation services than last year. They are...

Mar 2022
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Director

I would love to have the opportunity to take out certain sections or chunks of the trainings I see...

Mar 2022
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Director

There are certain interfaces in the system that do not work. That has been a huge issue for us. We...

Mar 2022
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Director

DocuTAP is pretty user friendly. The vendor does try to stay on top of some of the new technology we...

Mar 2022
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Director

Calling the support team for things is challenging because we are often smarter than the support...

Mar 2022
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Director

I think the vendor feels less like they need to be involved with us because they don't think they...

Mar 2022
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Director

If I were recommending the system, I would be very transparent about the system's areas of...

Mar 2022
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CEO/President

We would probably hesitate to buy DocuTAP again in its current format. Ever since the company has...

Mar 2022
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CEO/President

Some of the vendor’s rollouts are very shoddy. The vendor doesn't give us a lot of notice. A prime...

Mar 2022
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CEO/President

We used to have a dedicated CSM, but now the vendor just directs us to a general inbox if we need...

Mar 2022
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Physician

We have noticed lately that the system has been seizing up every now and then. Once the system...

Mar 2022
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Physician

The vendor’s responsiveness is great with support, although they are not as good at being proactive.

Mar 2022
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Physician

I am hopeful that the new version of the software is going to be more user friendly. It is not that...

Mar 2022
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Physician

The vendor does charge us frequently, but their charges are on par with the market and are not too high....

Mar 2022
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Physician

DocuTAP has templates. We can create our own templates and personalize them to our preferences. That...

Mar 2022
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Physician

I have recommended the system already to a few people who are interested in going into urgent care....

Mar 2022
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Manager

DocuTAP is down a lot. There are a lot of issues with the system being down or running really...

Feb 2022
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Manager

Experity just does the upgrades. A lot of the time, they do the upgrades in the middle of the day...

Feb 2022
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Manager

DocuTAP is not easy to use. If a person just started working in the system right away, it would take...

Feb 2022
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CFO

The vendor charges for every little thing for reporting, which should be inclusive. The basic...

Jan 2022
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CFO

When we started with the vendor, they had training modules that we could access and that our staff...

Jan 2022
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CFO

Front-end users can put things into the system easily. On the back end, programmers can't pull...

Jan 2022
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CFO

The vendor's support is pretty good, but I wouldn't say the support is proactive. Experity is more...

Jan 2022
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CFO

My choices for the product are limited. There might be a better product out there, but I can't...

Jan 2022
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VP/Other Executive

Visually, the product works well. Its layout and charting have a nice flow. It also has chartlets...

Jan 2022
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VP/Other Executive

There are a lot of things that can be improved in the system. Its charting piece has way too many...

Jan 2022
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CEO/President

The system works really well. The vendor does a good job of testing before they release products....

Jan 2022
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CEO/President

The support is very good. We can get to the right people effectively and quickly to have questions...

Jan 2022
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CEO/President

We were told a while ago that our radiology reports would integrate with our EMR, but that never...

Dec 2021
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Manager

Our experience has been mostly positive. We have an account representative who is available daily to...

Jun 2021
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Manager

The vendor's software is actually changing to a new platform. I would hope that my level of...

Jun 2021
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Manager

The one part of the vendor's support that I am not super keen about is if we submit a support ticket...

Jun 2021
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Manager

It is very costly to integrate different programs so that they can communicate with our software,...

Jun 2021
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CEO/President

I would probably buy DocuTAP again. I would only hesitate because I don't have much experience with...

Jun 2021
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CEO/President

Experity doesn't keep all of their promises. They have changed our account manager on three...

Jun 2021
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CEO/President

When I call the vendor's support, they will fix my issue about 70% of the time. When I call the...

Jun 2021
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CEO/President

In terms of training, Experity spent a lot of time going through the system with our staff members,...

Jun 2021
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CEO/President

The system basically does what the vendor says that it will do. It is pretty user friendly to train...

Jun 2021
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CEO/President

DocuTAP doesn't integrate with direct laboratory or imaging studies.

Jun 2021
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CEO/President

Experity could improve the system's interface. When we use the system on different modalities, we...

Jun 2021
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CEO/President

The vendor's level of proactive service depends on who our contact is. The vendor could be more...

Jun 2021
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CEO/President

I know that other vendors don't charge as much per encounter as Experity does. But we have used...

Jun 2021
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CEO/President

Experity needs to make sure that their support people have a broad range of knowledge about the...

Jun 2021
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CEO/President

Initially, we had a bit more interaction with our representatives. Once I transitioned away from...

Jun 2021
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CEO/President

We are fairly satisfied with the solution. It is a good product, and it is easy to use. Experity...

Jun 2021
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CEO/President

We will not use DocuTAP in the future because of organizational changes. Otherwise, we would.

May 2021
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CEO/President

In the last couple of years, DocuTAP has gone downhill in customer service. They got some new...

May 2021
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CEO/President

We cannot see the complete sentence or paragraph in a part of the system where the information is...

May 2021
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CEO/President

We have had problems transferring patient records. It is a serious problem because we are...

May 2021
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CEO/President

When we first bought the solution, the vendor did not charge for every little thing. More recently,...

May 2021
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CEO/President

When we switched to the DocuTAP software, it was easier to use from an EMR standpoint. It allowed us...

May 2021
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VP/Other Executive

Experity keeps their promises with what they can control. There are certain things we have been...

May 2021
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VP/Other Executive

Experity has things that are carved out of their basic things, but I don’t feel like they...

May 2021
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VP/Other Executive

Experity is very supportive with updates. They do not come on-site or anything like that, but we do...

May 2021
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VP/Other Executive

I have a very good working relationship with Experity. They are quick in handling our issues. If...

May 2021
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VP/Other Executive

Experity is the easiest EMR that I have ever used or managed, and I have used several. It is very customizable....

May 2021
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