DocuTAP (Urgent Care)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Service and Support

My greatest challenge with Experity’s support team is that they want us to create tickets to get...

Sep 2022
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Manager

Service and Support

I have told Experity numerous times that our automated system is making errors with payments because...

Sep 2022
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Manager

Relationship

I like the aspect of having a dedicated client success account manager from Experity who we can...

Sep 2022
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Manager

Functionality and Upgrades

I like that the Experity software is very user friendly and easy to learn. That is one of the best...

Sep 2022
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Manager

Functionality and Upgrades

I would like to see Experity improve their revenue cycle management component. I pay them extra to...

Sep 2022
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COO

Functionality and Upgrades

DocuTAP is very good about reporting. It is a well-rounded database, and we can get a lot of...

Sep 2022
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COO

Functionality and Upgrades

The product is very slow for us a lot of the time. We have problems with productivity, and it just...

Sep 2022
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COO

Implementation and Training

I don't feel like we were ever really given any initial or ongoing training. Once in a while, the...

Sep 2022
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COO

Service and Support

Experity’s responsiveness is sometimes not the best. We end up coming up with a solution before...

Sep 2022
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COO

Functionality and Upgrades

The way that Experity’s lab results are sent to the patient is not user friendly at all for our...

Sep 2022
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COO

Win/Loss - Why they were selected (by current clients)

There are some things about DocuTAP that we don't love, but for the price and what we were looking...

Sep 2022
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Manager

Service and Support

Our biggest difficulty with the vendor is that Experity is not very good at responding to direct...

Aug 2022
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Manager

Interfacing and Integration

Our practice uses the practice management side and the EHR side. I wish that those sides...

Aug 2022
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Manager

Relationship

We have account representatives assigned to us that do a very good job at responding to my requests...

Aug 2022
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Manager

Functionality and Upgrades

In terms of payment posting or working EOBs that come in from insurance companies, I have found...

Aug 2022
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Manager

Implementation and Training

There is no one-on-one setting or even a group setting where we can review an upgrade and have...

Aug 2022
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CEO/President

Functionality and Upgrades

The vendor hasn't done much to the product in terms of upgrades. The vendor has modified some of the...

May 2022
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CEO/President

Relationship

We can't get to anybody up the chain of command at Experity. Contacting anybody is impossible. The...

May 2022
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CEO/President

ROI / Cost (care and feeding)

When new hires come in, the new hires learn DocuTAP pretty quickly. The vendor's reporting in terms...

May 2022
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CEO/President

Functionality and Upgrades

The quality of the EMR could be better for what we pay, and the credentialing service we use with...

May 2022
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CEO/President

Functionality and Upgrades

The vendor doesn't look at second- and third-order effects when the vendor changes things. So when...

May 2022
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CEO/President

Implementation and Training

When we initially started using DocuTAP, the vendor wouldn't send anyone to train us; this happened...

May 2022
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CEO/President

Functionality and Upgrades

The product has old technology. Other EMRs have a much better visual queue, and things are a little...

May 2022
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CEO/President

Interfacing and Integration

The product seemed to be pretty easy to use and integrated pretty well with the radiology viewers....

May 2022
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Director

Functionality and Upgrades

Experity has a really antiquated system for providing medical records and billing information....

May 2022
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Director

Other Observations & Comments

We are going to stay with Experity for now. They are going to force us to do a major update soon, so...

May 2022
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Director

Functionality and Upgrades

The positive thing about DocuTAP is that we have already trained everyone on the system. We have...

May 2022
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Director

Functionality and Upgrades

It would be nice if the product's appointment system weren't time based and if it could instead work...

May 2022
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CEO/President

Future Outlook

The product isn't part of our long-term plans anymore. We found so many mistakes that we were...

Apr 2022
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CEO/President

Relationship

As a customer, I have voiced my concern multiple times to higher-end people. I have had to contact...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor charges for everything. We use MIPS, and that is a huge part of why the vendor ends up...

Mar 2022
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Director

Implementation and Training

The vendor is doing better this year with their implementation services than last year. They are...

Mar 2022
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Director

Implementation and Training

I would love to have the opportunity to take out certain sections or chunks of the trainings I see...

Mar 2022
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Director

Interfacing and Integration

There are certain interfaces in the system that do not work. That has been a huge issue for us. We...

Mar 2022
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Director

Functionality and Upgrades

DocuTAP is pretty user friendly. The vendor does try to stay on top of some of the new technology we...

Mar 2022
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Director

Service and Support

Calling the support team for things is challenging because we are often smarter than the support...

Mar 2022
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Director

Relationship

I think the vendor feels less like they need to be involved with us because they don't think they...

Mar 2022
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Director

Lessons Learned

If I were recommending the system, I would be very transparent about the system's areas of...

Mar 2022
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CEO/President

Relationship

We would probably hesitate to buy DocuTAP again in its current format. Ever since the company has...

Mar 2022
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CEO/President

Functionality and Upgrades

Some of the vendor’s rollouts are very shoddy. The vendor doesn't give us a lot of notice. A prime...

Mar 2022
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CEO/President

Service and Support

We used to have a dedicated CSM, but now the vendor just directs us to a general inbox if we need...

Mar 2022
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Physician

Functionality and Upgrades

We have noticed lately that the system has been seizing up every now and then. Once the system...

Mar 2022
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Physician

Service and Support

The vendor’s responsiveness is great with support, although they are not as good at being proactive.

Mar 2022
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Physician

Future Outlook

I am hopeful that the new version of the software is going to be more user friendly. It is not that...

Mar 2022
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Physician

ROI / Cost (care and feeding)

The vendor does charge us frequently, but their charges are on par with the market and are not too high....

Mar 2022
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Physician

ROI / Cost (care and feeding)

DocuTAP has templates. We can create our own templates and personalize them to our preferences. That...

Mar 2022
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Physician

ROI / Cost (care and feeding)

I have recommended the system already to a few people who are interested in going into urgent care....

Mar 2022
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Manager

Service and Support

DocuTAP is down a lot. There are a lot of issues with the system being down or running really...

Feb 2022
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Manager

Implementation and Training

Experity just does the upgrades. A lot of the time, they do the upgrades in the middle of the day...

Feb 2022
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Manager

Functionality and Upgrades

DocuTAP is not easy to use. If a person just started working in the system right away, it would take...

Feb 2022
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CFO

ROI / Cost (care and feeding)

The vendor charges for every little thing for reporting, which should be inclusive. The basic...

Jan 2022
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CFO

Implementation and Training

When we started with the vendor, they had training modules that we could access and that our staff...

Jan 2022
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CFO

Functionality and Upgrades

Front-end users can put things into the system easily. On the back end, programmers can't pull...

Jan 2022
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CFO

Relationship

The vendor's support is pretty good, but I wouldn't say the support is proactive. Experity is more...

Jan 2022
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CFO

Other Observations & Comments

My choices for the product are limited. There might be a better product out there, but I can't...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Visually, the product works well. Its layout and charting have a nice flow. It also has chartlets...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There are a lot of things that can be improved in the system. Its charting piece has way too many...

Jan 2022
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CEO/President

Functionality and Upgrades

The system works really well. The vendor does a good job of testing before they release products....

Jan 2022
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CEO/President

Service and Support

The support is very good. We can get to the right people effectively and quickly to have questions...

Jan 2022
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CEO/President

Interfacing and Integration

We were told a while ago that our radiology reports would integrate with our EMR, but that never...

Dec 2021
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