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DocuTAP (Urgent Care) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Every month, Experity charges us for housing the records the system pulls. That is ridiculous. The...
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CEO/President
The vendor's tutorials for the system are very cumbersome. I went to the vendor's training for a...
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CEO/President
The system integration has been very beneficial since the recent update with all of the billing and...
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CEO/President
Experity messed up their new feature, and it has been down multiple times this week. The vendor was...
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CEO/President
The support people are pretty on top of things, but they just give us lip service. They say they...
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CEO/President
There are a lot of vendors that have tried to sell an urgent care system, but their systems just...
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CEO/President
There have been some hiccups with the system. It is frustrating to be told we have been given the...
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CEO/President
If we could change systems, we would, but the EMR is ingrained into our organization's processes. If...
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CEO/President
All EMRs are difficult and handicapped by extreme regulations and all sorts of customer...
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CEO/President
The vendor is pretty good about not charging for every little thing. They do charge us for special...
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Director
There are some things on the vendor's road map that will allow us to feel more satisfied. I see the...
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Director
I received what I had paid for as it relates to the implementation. I really did not have a concern....
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Director
We try to put web tickets in when appropriate instead of calling when something doesn't have to be...
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Director
The EMR is very user friendly. Our providers and staff members are successful in using it. On the...
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Manager
I don't talk to any of the vendor's executives. I don't know what they are planning on doing because...
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Manager
Experity has made huge changes to their support. It has been difficult for us to get our tickets...
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Manager
We have been with DocuTAP for too many years to switch. Someone at my organization was really upset...
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Manager
The vendor promised us that DocuTAP would be able to log results in the DocuTAP chart, but they are...
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Manager
I don't understand why I only get to charge for one x-ray, but the vendor gets to charge for two...
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Manager
The vendor does a good job with small tickets. They get to them right away. It is really simple to...
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Analyst/Coordinator
We have reached out to Experity multiple times to try to get somebody to take care of our issues....
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Analyst/Coordinator
We use DocuTAP for our EMR and PM systems. We have the online registration system at one of our...
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Analyst/Coordinator
Our satisfaction improving would depend on whether Experity improves their support. As of today, I...
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Analyst/Coordinator
It is funny to know how software companies work. When DocuTAP merged with Practice Velocity to form...
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Analyst/Coordinator
The implementation wasn't bad. Usually, Experity can get things up and running fairly quickly.
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Analyst/Coordinator
Experity doesn't really do any training. The initial training was short. They sent us a lot of...
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Analyst/Coordinator
If I were looking at the software without knowing about Experity's poor support, I would say the...
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Analyst/Coordinator
Experity charges us for every little thing. They are very costly. That is ridiculous. Every small...
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Analyst/Coordinator
There really isn't executive involvement from Experity that I know of. If there is, we aren't privy...
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VP/Other Executive
I am a huge fan of DocuTAP. I understand what is going on behind the scenes, and I understand the...
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VP/Other Executive
The user interface is lacking in DocuTAP. I love how the user interface is designed, and I love the...
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VP/Other Executive
Experity is in the process of completely rewriting their software to truly have a model for...
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Manager
Experity's support staff is great. The support people are always available. If we don't want to sit...
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Manager
I like DocuTAP's ease of use. The system is very fluid, and the flow definitely works well. The...
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Manager
DocuTAP's custom reporting could probably be a little better. It would be nice to have access to all...
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Director
Experity supported us with costs during the COVID-19 crisis. The only thing that I would have liked...
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Director
DocuTAP is pretty easy to use. The fact that the system is web based is great because it is...
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Analyst/Coordinator
The user interface is pretty easy to understand. However, the product does take a bit of a toll on...
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Manager
Throughout the COVID-19 pandemic, Experity has not provided a whole lot of information that was not...
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Manager
If there were major players in the urgent care space, we would absolutely be looking into them and...
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Manager
Experity has a flat percentage. They don't carve things out or charge consulting fees for the...
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Manager
DocuTAP rates higher on the clinical EMR side than it does on the practice management side....
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Manager
Experity is responsive, but we usually have to make several attempts to reopen tickets to get...
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Manager
Experity's level of executive involvement is pretty high. We have had several calls with one of the...
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Manager
I don't know what tangible outcomes DocuTAP drives other than cash.
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Manager
DocuTap doesn't distinguish bad debt from contractual adjustments when they are doing their payment...
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Manager
Our clinicians do like DocuTAP, so that drives our satisfaction up. But Experity is not making money...
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Manager
Experity is supposed to be coming out with a new product. They purchased Practice Velocity and they...
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CEO/President
We didn’t go with Practice Velocity partly because they were nickel-and-diming us. So when Experity...
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CEO/President
We do training in-house. When we first purchased DocuTAP, there was a community, and I could tell a...
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CEO/President
The solution is nice because it is linear. We can get out or just move down the EMR very quickly. It...
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CEO/President
We are still working on some bugs. We have had some trouble with getting MIPS information and some...
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CEO/President
We saw Practice Velocity and DocuTAP merge, and out of that merge came Experity. Prior to that, we...
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CEO/President
Experity keeps their promises, and they are working on them. There are requirements they have to...
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CEO/President
We have had some problems with getting ahold of someone. We have spent a lot of time on the phone...
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CEO/President
Some problems with DocuTAP are outcomes and data collection. DocuTAP requires the provider to put in...
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CEO/President
I am profitable. I am doing well financially with the solution. Practice Velocity told me that if I...
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CEO/President
If I just listened to the system, I would leave a ton of money on the table because the doctors have...
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CEO/President
My free time is spent reviewing charts. I want to make sure we aren’t putting people on very...
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CEO/President
DocuTAP is the best product I have ever had, and I have used quite a few. I don’t know what Epic...
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CEO/President
There is so much going on with requirements of MIPS, and the government changes the requirements. It...
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Director
In terms of how Experity has supported us through the COVID-19 crisis, I would say we are in the...
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Director
I wouldn’t recommend Experity. I can always hope they are going to improve, so we will be optimistic...
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Director
From a customer service standpoint, we have long hold times, so the vendor clearly doesn't have...
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VP/Other Executive
The vendor is great and fantastic at keeping their promises. If they revamp the EMR and make the...
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VP/Other Executive
Experity is proactive in some ways but reactive in other ways. With all the COVID-19, Comprehensive...
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VP/Other Executive
I would possibly buy the product again if starting over. If I am buying a car, I know that Mercedes...
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Analyst/Coordinator
The product is pretty easy to use in terms of inputting data and information. When we put in a...
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Analyst/Coordinator
In terms of what I would like to see improvements with, I don’t like how, when we put in a message...
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Analyst/Coordinator
I don’t like the setup for the EMR in terms of scrolling through information. When I click on and...
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CEO/President
The solution works really well. We haven’t had any major issues with downtime or crashes.
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CEO/President
The support people are always available. We have never had an issue getting ahold of people, even on...
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Physician
In the beginning, Experity invested time in the training, but my initial training was with people...
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Physician
Experity can definitely improve the billing side of the calls. I have been on hold for a while, and...
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Physician
I feel like things are going well with DocuTAP. I don't think that any EMR system is perfect;...
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Physician
Users must take the time to learn and use everything in the system. Practices have to make their own...
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Physician
Experity definitely exceeded my expectations for their COVID-19 involvement. Even without me asking,...
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Physician
Experity’s charges are very transparent. There has been nothing unexpected so far. The...
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COO
The vendor keeps all of their promises, but the functions the vendor is working on for development...
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COO
Ongoing training is basically left up to us. I would give the vendor a lower rating for their...
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COO
We have some issues with freezing and slow speed. The system works with Citrix's tunnel, and that...
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COO
The vendor is constantly trying to improve the system, and that is great. The vendor needs the most...
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CEO/President
The EMR is wonderful, but the practice management system is not so good. I would absolutely buy the...
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CEO/President
The support is excellent because of the people’s availability. The people are friendly and helpful,...
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CEO/President
The executive involvement is very poor. When we need to talk to somebody higher up, the executives...
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CEO/President
The vendor offered different solutions for telehealth when COVID-19 started getting bigger. We did...
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CFO
The hardest part is letting go. I am very anal, and our OCD billers want things to be exactly right....
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CFO
My gut feeling is that the vendor doesn't avoid charging for every little thing because I pay for a...
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CFO
We get frustrated that we can't reconcile the one report with another. On any given day, I can pull...
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CFO
The vendor sometimes overlooked accounting principles in the way they set up processes in the...
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CFO
I like the fact that the system allows us to encounter each patient individually rather than combine...
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CEO/President
I would buy DocuTAP again, but I would be a little bit on the fence. The product is fine, but there...
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CEO/President
There is no vendor that keeps all promises, but for the things that matter, Experity keeps their...
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CEO/President
The number-one thing I want to see improvements on is the technology. DocuTAP is dated. It takes up...
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CEO/President
When Experity combined with another company, the go-forward direction of the product wasn't clear....
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CEO/President
I thought Experity was outstanding during the COVID-19 crisis. When the volumes went down the toilet...
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