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Access info about Ambulatory Specialty EMR on your dashboard or bookmark under

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DocuTAP (Urgent Care) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

I am a huge fan of DocuTAP. I understand what is going on behind the scenes, and I understand the...

Jan 2021
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VP/Other Executive

Lessons Learned

The user interface is lacking in DocuTAP. I love how the user interface is designed, and I love the...

Jan 2021
(0)
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VP/Other Executive

Technology

Experity is in the process of completely rewriting their software to truly have a model for...

Jan 2021
(0)
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Manager

Service and Support

Experity's support staff is great. The support people are always available. If we don't want to sit...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I like DocuTAP's ease of use. The system is very fluid, and the flow definitely works well. The...

Jan 2021
(0)
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Manager

Functionality and Upgrades

DocuTAP's custom reporting could probably be a little better. It would be nice to have access to all...

Jan 2021
(0)
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Director

Service and Support

Experity supported us with costs during the COVID-19 crisis. The only thing that I would have liked...

Dec 2020
(0)
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Director

Functionality and Upgrades

DocuTAP is pretty easy to use. The fact that the system is web based is great because it is...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The user interface is pretty easy to understand. However, the product does take a bit of a toll on...

Dec 2020
(0)
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Manager

Other Observations & Comments

Throughout the COVID-19 pandemic, Experity has not provided a whole lot of information that was not...

Oct 2020
(0)
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Manager

Other Observations & Comments

If there were major players in the urgent care space, we would absolutely be looking into them and...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Experity has a flat percentage. They don't carve things out or charge consulting fees for the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

DocuTAP rates higher on the clinical EMR side than it does on the practice management side....

Oct 2020
(0)
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Manager

Service and Support

Experity is responsive, but we usually have to make several attempts to reopen tickets to get...

Oct 2020
(0)
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Manager

Relationship

Experity's level of executive involvement is pretty high. We have had several calls with one of the...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't know what tangible outcomes DocuTAP drives other than cash.

Oct 2020
(0)
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Manager

Functionality and Upgrades

DocuTap doesn't distinguish bad debt from contractual adjustments when they are doing their payment...

Oct 2020
(0)
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Manager

Lessons Learned

Our clinicians do like DocuTAP, so that drives our satisfaction up. But Experity is not making money...

Oct 2020
(0)
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Manager

Other Observations & Comments

Experity is supposed to be coming out with a new product. They purchased Practice Velocity and they...

Oct 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

We didn’t go with Practice Velocity partly because they were nickel-and-diming us. So when Experity...

Oct 2020
(0)
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CEO/President

Implementation and Training

We do training in-house. When we first purchased DocuTAP, there was a community, and I could tell a...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

The solution is nice because it is linear. We can get out or just move down the EMR very quickly. It...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

We are still working on some bugs. We have had some trouble with getting MIPS information and some...

Oct 2020
(0)
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CEO/President

Future Outlook

We saw Practice Velocity and DocuTAP merge, and out of that merge came Experity. Prior to that, we...

Oct 2020
(0)
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CEO/President

Relationship

Experity keeps their promises, and they are working on them. There are requirements they have to...

Oct 2020
(0)
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CEO/President

Service and Support

We have had some problems with getting ahold of someone. We have spent a lot of time on the phone...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

Some problems with DocuTAP are outcomes and data collection. DocuTAP requires the provider to put in...

Oct 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

I am profitable. I am doing well financially with the solution. Practice Velocity told me that if I...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

If I just listened to the system, I would leave a ton of money on the table because the doctors have...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

My free time is spent reviewing charts. I want to make sure we aren’t putting people on very...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

DocuTAP is the best product I have ever had, and I have used quite a few. I don’t know what Epic...

Oct 2020
(0)
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CEO/President

Functionality and Upgrades

There is so much going on with requirements of MIPS, and the government changes the requirements. It...

Oct 2020
(0)
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Director

Service and Support

In terms of how Experity has supported us through the COVID-19 crisis, I would say we are in the...

Oct 2020
(0)
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Director

Functionality and Upgrades

I wouldn’t recommend Experity. I can always hope they are going to improve, so we will be optimistic...

Oct 2020
(0)
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Director

Service and Support

From a customer service standpoint, we have long hold times, so the vendor clearly doesn't have...

Oct 2020
(0)
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VP/Other Executive

Relationship

The vendor is great and fantastic at keeping their promises. If they revamp the EMR and make the...

Sep 2020
(0)
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VP/Other Executive

Relationship

Experity is proactive in some ways but reactive in other ways. With all the COVID-19, Comprehensive...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Lessons Learned

I would possibly buy the product again if starting over. If I am buying a car, I know that Mercedes...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty easy to use in terms of inputting data and information. When we put in a...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of what I would like to see improvements with, I don’t like how, when we put in a message...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t like the setup for the EMR in terms of scrolling through information. When I click on and...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

The solution works really well. We haven’t had any major issues with downtime or crashes.

Sep 2020
(0)
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CEO/President

Service and Support

The support people are always available. We have never had an issue getting ahold of people, even on...

Sep 2020
(0)
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Physician

Implementation and Training

In the beginning, Experity invested time in the training, but my initial training was with people...

Sep 2020
(0)
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Physician

Service and Support

Experity can definitely improve the billing side of the calls. I have been on hold for a while, and...

Sep 2020
(0)
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Physician

Functionality and Upgrades

I feel like things are going well with DocuTAP. I don't think that any EMR system is perfect;...

Sep 2020
(0)
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Physician

Lessons Learned

Users must take the time to learn and use everything in the system. Practices have to make their own...

Sep 2020
(0)
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Physician

Relationship

Experity definitely exceeded my expectations for their COVID-19 involvement. Even without me asking,...

Sep 2020
(0)
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Physician

ROI / Cost (care and feeding)

Experity’s charges are very transparent. There has been nothing unexpected so far. The...

Sep 2020
(0)
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COO

Relationship

The vendor keeps all of their promises, but the functions the vendor is working on for development...

Sep 2020
(0)
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COO

Service and Support

Ongoing training is basically left up to us. I would give the vendor a lower rating for their...

Sep 2020
(0)
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COO

Functionality and Upgrades

We have some issues with freezing and slow speed. The system works with Citrix's tunnel, and that...

Sep 2020
(0)
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COO

Service and Support

The vendor is constantly trying to improve the system, and that is great. The vendor needs the most...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

The EMR is wonderful, but the practice management system is not so good. I would absolutely buy the...

Sep 2020
(0)
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CEO/President

Service and Support

The support is excellent because of the people’s availability. The people are friendly and helpful,...

Sep 2020
(0)
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CEO/President

Relationship

The executive involvement is very poor. When we need to talk to somebody higher up, the executives...

Sep 2020
(0)
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CEO/President

Service and Support

The vendor offered different solutions for telehealth when COVID-19 started getting bigger. We did...

Sep 2020
(0)
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CFO

Other Observations & Comments

The hardest part is letting go. I am very anal, and our OCD billers want things to be exactly right....

Sep 2020
(0)
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CFO

ROI / Cost (care and feeding)

My gut feeling is that the vendor doesn't avoid charging for every little thing because I pay for a...

Sep 2020
(0)
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CFO

Functionality and Upgrades

We get frustrated that we can't reconcile the one report with another. On any given day, I can pull...

Sep 2020
(0)
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CFO

Functionality and Upgrades

The vendor sometimes overlooked accounting principles in the way they set up processes in the...

Sep 2020
(0)
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CFO

Functionality and Upgrades

I like the fact that the system allows us to encounter each patient individually rather than combine...

Sep 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

I would buy DocuTAP again, but I would be a little bit on the fence. The product is fine, but there...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

There is no vendor that keeps all promises, but for the things that matter, Experity keeps their...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The number-one thing I want to see improvements on is the technology. DocuTAP is dated. It takes up...

Sep 2020
(0)
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CEO/President

Relationship

When Experity combined with another company, the go-forward direction of the product wasn't clear....

Sep 2020
(0)
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CEO/President

Service and Support

I thought Experity was outstanding during the COVID-19 crisis. When the volumes went down the toilet...

Sep 2020
(0)
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CEO/President

Technology

The vendor needs to build more customer-facing pieces, like an app. There aren't a lot of tools we...

Mar 2020
(0)
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CEO/President

Functionality and Upgrades

I still am really happy that I selected DocuTAP. DocuTAP is the best thing out there for urgent...

Mar 2020
(0)
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CEO/President

Relationship

We have noticed that improvements with the tools are not moving forward as much as they did prior to...

Mar 2020
(0)
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