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DocuTAP (Urgent Care) Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

Our experience has been mostly positive. We have an account representative who is available daily to...

Jun 2021
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Manager

The vendor's software is actually changing to a new platform. I would hope that my level of...

Jun 2021
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Manager

The one part of the vendor's support that I am not super keen about is if we submit a support ticket...

Jun 2021
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Manager

It is very costly to integrate different programs so that they can communicate with our software,...

Jun 2021
||
(0)
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CEO/President

I would probably buy DocuTAP again. I would only hesitate because I don't have much experience with...

Jun 2021
||
(0)
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CEO/President

Experity doesn't keep all of their promises. They have changed our account manager on three...

Jun 2021
||
(0)
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CEO/President

When I call the vendor's support, they will fix my issue about 70% of the time. When I call the...

Jun 2021
||
(0)
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CEO/President

In terms of training, Experity spent a lot of time going through the system with our staff members,...

Jun 2021
||
(0)
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CEO/President

The system basically does what the vendor says that it will do. It is pretty user friendly to train...

Jun 2021
||
(0)
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CEO/President

DocuTAP doesn't integrate with direct laboratory or imaging studies.

Jun 2021
||
(0)
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CEO/President

Experity could improve the system's interface. When we use the system on different modalities, we...

Jun 2021
||
(0)
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CEO/President

The vendor's level of proactive service depends on who our contact is. The vendor could be more...

Jun 2021
||
(0)
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CEO/President

I know that other vendors don't charge as much per encounter as Experity does. But we have used...

Jun 2021
||
(0)
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CEO/President

Experity needs to make sure that their support people have a broad range of knowledge about the...

Jun 2021
||
(0)
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CEO/President

Initially, we had a bit more interaction with our representatives. Once I transitioned away from...

Jun 2021
||
(0)
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CEO/President

We are fairly satisfied with the solution. It is a good product, and it is easy to use. Experity...

Jun 2021
||
(0)
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CEO/President

We will not use DocuTAP in the future because of organizational changes. Otherwise, we would.

May 2021
||
(0)
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CEO/President

In the last couple of years, DocuTAP has gone downhill in customer service. They got some new...

May 2021
||
(0)
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CEO/President

We cannot see the complete sentence or paragraph in a part of the system where the information is...

May 2021
||
(0)
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CEO/President

We have had problems transferring patient records. It is a serious problem because we are...

May 2021
||
(0)
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CEO/President

When we first bought the solution, the vendor did not charge for every little thing. More recently,...

May 2021
||
(0)
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CEO/President

When we switched to the DocuTAP software, it was easier to use from an EMR standpoint. It allowed us...

May 2021
||
(0)
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VP/Other Executive

Experity keeps their promises with what they can control. There are certain things we have been...

May 2021
||
(0)
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VP/Other Executive

Experity has things that are carved out of their basic things, but I don’t feel like they...

May 2021
||
(0)
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VP/Other Executive

Experity is very supportive with updates. They do not come on-site or anything like that, but we do...

May 2021
||
(0)
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VP/Other Executive

I have a very good working relationship with Experity. They are quick in handling our issues. If...

May 2021
||
(0)
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VP/Other Executive

Experity is the easiest EMR that I have ever used or managed, and I have used several. It is very customizable....

May 2021
||
(0)
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CEO/President

Every month, Experity charges us for housing the records the system pulls. That is ridiculous. The...

Apr 2021
||
(0)
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CEO/President

The vendor's tutorials for the system are very cumbersome. I went to the vendor's training for a...

Apr 2021
||
(0)
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CEO/President

The system integration has been very beneficial since the recent update with all of the billing and...

Apr 2021
||
(0)
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CEO/President

Experity messed up their new feature, and it has been down multiple times this week. The vendor was...

Apr 2021
||
(0)
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CEO/President

The support people are pretty on top of things, but they just give us lip service. They say they...

Apr 2021
||
(0)
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CEO/President

There are a lot of vendors that have tried to sell an urgent care system, but their systems just...

Apr 2021
||
(0)
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CEO/President

There have been some hiccups with the system. It is frustrating to be told we have been given the...

Apr 2021
||
(0)
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CEO/President

If we could change systems, we would, but the EMR is ingrained into our organization's processes. If...

Mar 2021
||
(0)
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CEO/President

All EMRs are difficult and handicapped by extreme regulations and all sorts of customer...

Mar 2021
||
(0)
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CEO/President

The vendor is pretty good about not charging for every little thing. They do charge us for special...

Mar 2021
||
(0)
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Director

There are some things on the vendor's road map that will allow us to feel more satisfied. I see the...

Mar 2021
||
(0)
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Director

I received what I had paid for as it relates to the implementation. I really did not have a concern....

Mar 2021
||
(0)
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Director

We try to put web tickets in when appropriate instead of calling when something doesn't have to be...

Mar 2021
||
(0)
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Director

The EMR is very user friendly. Our providers and staff members are successful in using it. On the...

Mar 2021
||
(0)
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Manager

I don't talk to any of the vendor's executives. I don't know what they are planning on doing because...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity has made huge changes to their support. It has been difficult for us to get our tickets...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We have been with DocuTAP for too many years to switch. Someone at my organization was really upset...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

The vendor promised us that DocuTAP would be able to log results in the DocuTAP chart, but they are...

Mar 2021
||
(0)
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Manager

I don't understand why I only get to charge for one x-ray, but the vendor gets to charge for two...

Mar 2021
||
(0)
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Manager

The vendor does a good job with small tickets. They get to them right away. It is really simple to...

Mar 2021
||
(0)
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Analyst/Coordinator

We have reached out to Experity multiple times to try to get somebody to take care of our issues....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use DocuTAP for our EMR and PM systems. We have the online registration system at one of our...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Our satisfaction improving would depend on whether Experity improves their support. As of today, I...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

It is funny to know how software companies work. When DocuTAP merged with Practice Velocity to form...

Mar 2021
||
(0)
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Analyst/Coordinator

The implementation wasn't bad. Usually, Experity can get things up and running fairly quickly.

Mar 2021
||
(0)
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Analyst/Coordinator

Experity doesn't really do any training. The initial training was short. They sent us a lot of...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

If I were looking at the software without knowing about Experity's poor support, I would say the...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Experity charges us for every little thing. They are very costly. That is ridiculous. Every small...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There really isn't executive involvement from Experity that I know of. If there is, we aren't privy...

Mar 2021
||
(0)
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 or  to see details.

VP/Other Executive

I am a huge fan of DocuTAP. I understand what is going on behind the scenes, and I understand the...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

The user interface is lacking in DocuTAP. I love how the user interface is designed, and I love the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Experity is in the process of completely rewriting their software to truly have a model for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity's support staff is great. The support people are always available. If we don't want to sit...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like DocuTAP's ease of use. The system is very fluid, and the flow definitely works well. The...

Jan 2021
||
(0)
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Manager

DocuTAP's custom reporting could probably be a little better. It would be nice to have access to all...

Jan 2021
||
(0)
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Director

Experity supported us with costs during the COVID-19 crisis. The only thing that I would have liked...

Dec 2020
||
(0)
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 or  to see details.

Director

DocuTAP is pretty easy to use. The fact that the system is web based is great because it is...

Dec 2020
||
(0)
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Analyst/Coordinator

The user interface is pretty easy to understand. However, the product does take a bit of a toll on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Throughout the COVID-19 pandemic, Experity has not provided a whole lot of information that was not...

Oct 2020
||
(0)
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 or  to see details.

Manager

If there were major players in the urgent care space, we would absolutely be looking into them and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity has a flat percentage. They don't carve things out or charge consulting fees for the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

DocuTAP rates higher on the clinical EMR side than it does on the practice management side....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity is responsive, but we usually have to make several attempts to reopen tickets to get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity's level of executive involvement is pretty high. We have had several calls with one of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know what tangible outcomes DocuTAP drives other than cash.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

DocuTap doesn't distinguish bad debt from contractual adjustments when they are doing their payment...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our clinicians do like DocuTAP, so that drives our satisfaction up. But Experity is not making money...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity is supposed to be coming out with a new product. They purchased Practice Velocity and they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We didn’t go with Practice Velocity partly because they were nickel-and-diming us. So when Experity...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We do training in-house. When we first purchased DocuTAP, there was a community, and I could tell a...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

The solution is nice because it is linear. We can get out or just move down the EMR very quickly. It...

Oct 2020
||
(0)
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 or  to see details.

CEO/President

We are still working on some bugs. We have had some trouble with getting MIPS information and some...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We saw Practice Velocity and DocuTAP merge, and out of that merge came Experity. Prior to that, we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Experity keeps their promises, and they are working on them. There are requirements they have to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had some problems with getting ahold of someone. We have spent a lot of time on the phone...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Some problems with DocuTAP are outcomes and data collection. DocuTAP requires the provider to put in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am profitable. I am doing well financially with the solution. Practice Velocity told me that if I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If I just listened to the system, I would leave a ton of money on the table because the doctors have...

Oct 2020
||
(0)
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CEO/President

My free time is spent reviewing charts. I want to make sure we aren’t putting people on very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

DocuTAP is the best product I have ever had, and I have used quite a few. I don’t know what Epic...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There is so much going on with requirements of MIPS, and the government changes the requirements. It...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of how Experity has supported us through the COVID-19 crisis, I would say we are in the...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

I wouldn’t recommend Experity. I can always hope they are going to improve, so we will be optimistic...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a customer service standpoint, we have long hold times, so the vendor clearly doesn't have...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor is great and fantastic at keeping their promises. If they revamp the EMR and make the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Experity is proactive in some ways but reactive in other ways. With all the COVID-19, Comprehensive...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would possibly buy the product again if starting over. If I am buying a car, I know that Mercedes...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The product is pretty easy to use in terms of inputting data and information. When we put in a...

Sep 2020
||
(0)
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Analyst/Coordinator

In terms of what I would like to see improvements with, I don’t like how, when we put in a message...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t like the setup for the EMR in terms of scrolling through information. When I click on and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The solution works really well. We haven’t had any major issues with downtime or crashes.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The support people are always available. We have never had an issue getting ahold of people, even on...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

In the beginning, Experity invested time in the training, but my initial training was with people...

Sep 2020
||
(0)
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 or  to see details.

Physician

Experity can definitely improve the billing side of the calls. I have been on hold for a while, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I feel like things are going well with DocuTAP. I don't think that any EMR system is perfect;...

Sep 2020
||
(0)
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 or  to see details.

Physician

Users must take the time to learn and use everything in the system. Practices have to make their own...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Experity definitely exceeded my expectations for their COVID-19 involvement. Even without me asking,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Experity’s charges are very transparent. There has been nothing unexpected so far. The...

Sep 2020
||
(0)
 Thank you  Helpful

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COO

The vendor keeps all of their promises, but the functions the vendor is working on for development...

Sep 2020
||
(0)
 Thank you  Helpful

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COO

Ongoing training is basically left up to us. I would give the vendor a lower rating for their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have some issues with freezing and slow speed. The system works with Citrix's tunnel, and that...

Sep 2020
||
(0)
 Thank you  Helpful

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COO

The vendor is constantly trying to improve the system, and that is great. The vendor needs the most...

Sep 2020
||
(0)
 Thank you  Helpful

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CEO/President

The EMR is wonderful, but the practice management system is not so good. I would absolutely buy the...

Sep 2020
||
(0)
 Thank you  Helpful

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CEO/President

The support is excellent because of the people’s availability. The people are friendly and helpful,...

Sep 2020
||
(0)
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CEO/President

The executive involvement is very poor. When we need to talk to somebody higher up, the executives...

Sep 2020
||
(0)
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CEO/President

The vendor offered different solutions for telehealth when COVID-19 started getting bigger. We did...

Sep 2020
||
(0)
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CFO

The hardest part is letting go. I am very anal, and our OCD billers want things to be exactly right....

Sep 2020
||
(0)
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CFO

My gut feeling is that the vendor doesn't avoid charging for every little thing because I pay for a...

Sep 2020
||
(0)
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CFO

We get frustrated that we can't reconcile the one report with another. On any given day, I can pull...

Sep 2020
||
(0)
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CFO

The vendor sometimes overlooked accounting principles in the way they set up processes in the...

Sep 2020
||
(0)
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CFO

I like the fact that the system allows us to encounter each patient individually rather than combine...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would buy DocuTAP again, but I would be a little bit on the fence. The product is fine, but there...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There is no vendor that keeps all promises, but for the things that matter, Experity keeps their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The number-one thing I want to see improvements on is the technology. DocuTAP is dated. It takes up...

Sep 2020
||
(0)
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 or  to see details.

CEO/President

When Experity combined with another company, the go-forward direction of the product wasn't clear....

Sep 2020
||
(0)
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 or  to see details.

CEO/President

I thought Experity was outstanding during the COVID-19 crisis. When the volumes went down the toilet...

Sep 2020
||
(0)
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