Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
DocuTAP (Urgent Care) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Our experience has been mostly positive. We have an account representative who is available daily to...
Login or Create an Account to see details.
Manager
The vendor's software is actually changing to a new platform. I would hope that my level of...
Login or Create an Account to see details.
Manager
The one part of the vendor's support that I am not super keen about is if we submit a support ticket...
Login or Create an Account to see details.
Manager
It is very costly to integrate different programs so that they can communicate with our software,...
Login or Create an Account to see details.
CEO/President
I would probably buy DocuTAP again. I would only hesitate because I don't have much experience with...
Login or Create an Account to see details.
CEO/President
Experity doesn't keep all of their promises. They have changed our account manager on three...
Login or Create an Account to see details.
CEO/President
When I call the vendor's support, they will fix my issue about 70% of the time. When I call the...
Login or Create an Account to see details.
CEO/President
In terms of training, Experity spent a lot of time going through the system with our staff members,...
Login or Create an Account to see details.
CEO/President
The system basically does what the vendor says that it will do. It is pretty user friendly to train...
Login or Create an Account to see details.
CEO/President
DocuTAP doesn't integrate with direct laboratory or imaging studies.
Login or Create an Account to see details.
CEO/President
Experity could improve the system's interface. When we use the system on different modalities, we...
Login or Create an Account to see details.
CEO/President
The vendor's level of proactive service depends on who our contact is. The vendor could be more...
Login or Create an Account to see details.
CEO/President
I know that other vendors don't charge as much per encounter as Experity does. But we have used...
Login or Create an Account to see details.
CEO/President
Experity needs to make sure that their support people have a broad range of knowledge about the...
Login or Create an Account to see details.
CEO/President
Initially, we had a bit more interaction with our representatives. Once I transitioned away from...
Login or Create an Account to see details.
CEO/President
We are fairly satisfied with the solution. It is a good product, and it is easy to use. Experity...
Login or Create an Account to see details.
CEO/President
We will not use DocuTAP in the future because of organizational changes. Otherwise, we would.
Login or Create an Account to see details.
CEO/President
In the last couple of years, DocuTAP has gone downhill in customer service. They got some new...
Login or Create an Account to see details.
CEO/President
We cannot see the complete sentence or paragraph in a part of the system where the information is...
Login or Create an Account to see details.
CEO/President
We have had problems transferring patient records. It is a serious problem because we are...
Login or Create an Account to see details.
CEO/President
When we first bought the solution, the vendor did not charge for every little thing. More recently,...
Login or Create an Account to see details.
CEO/President
When we switched to the DocuTAP software, it was easier to use from an EMR standpoint. It allowed us...
Login or Create an Account to see details.
VP/Other Executive
Experity keeps their promises with what they can control. There are certain things we have been...
Login or Create an Account to see details.
VP/Other Executive
Experity has things that are carved out of their basic things, but I don’t feel like they...
Login or Create an Account to see details.
VP/Other Executive
Experity is very supportive with updates. They do not come on-site or anything like that, but we do...
Login or Create an Account to see details.
VP/Other Executive
I have a very good working relationship with Experity. They are quick in handling our issues. If...
Login or Create an Account to see details.
VP/Other Executive
Experity is the easiest EMR that I have ever used or managed, and I have used several. It is very customizable....
Login or Create an Account to see details.
CEO/President
Every month, Experity charges us for housing the records the system pulls. That is ridiculous. The...
Login or Create an Account to see details.
CEO/President
The vendor's tutorials for the system are very cumbersome. I went to the vendor's training for a...
Login or Create an Account to see details.
CEO/President
The system integration has been very beneficial since the recent update with all of the billing and...
Login or Create an Account to see details.
CEO/President
Experity messed up their new feature, and it has been down multiple times this week. The vendor was...
Login or Create an Account to see details.
CEO/President
The support people are pretty on top of things, but they just give us lip service. They say they...
Login or Create an Account to see details.
CEO/President
There are a lot of vendors that have tried to sell an urgent care system, but their systems just...
Login or Create an Account to see details.
CEO/President
There have been some hiccups with the system. It is frustrating to be told we have been given the...
Login or Create an Account to see details.
CEO/President
If we could change systems, we would, but the EMR is ingrained into our organization's processes. If...
Login or Create an Account to see details.
CEO/President
All EMRs are difficult and handicapped by extreme regulations and all sorts of customer...
Login or Create an Account to see details.
CEO/President
The vendor is pretty good about not charging for every little thing. They do charge us for special...
Login or Create an Account to see details.
Director
There are some things on the vendor's road map that will allow us to feel more satisfied. I see the...
Login or Create an Account to see details.
Director
I received what I had paid for as it relates to the implementation. I really did not have a concern....
Login or Create an Account to see details.
Director
We try to put web tickets in when appropriate instead of calling when something doesn't have to be...
Login or Create an Account to see details.
Director
The EMR is very user friendly. Our providers and staff members are successful in using it. On the...
Login or Create an Account to see details.
Manager
I don't talk to any of the vendor's executives. I don't know what they are planning on doing because...
Login or Create an Account to see details.
Manager
Experity has made huge changes to their support. It has been difficult for us to get our tickets...
Login or Create an Account to see details.
Manager
We have been with DocuTAP for too many years to switch. Someone at my organization was really upset...
Login or Create an Account to see details.
Manager
The vendor promised us that DocuTAP would be able to log results in the DocuTAP chart, but they are...
Login or Create an Account to see details.
Manager
I don't understand why I only get to charge for one x-ray, but the vendor gets to charge for two...
Login or Create an Account to see details.
Manager
The vendor does a good job with small tickets. They get to them right away. It is really simple to...
Login or Create an Account to see details.
Analyst/Coordinator
We have reached out to Experity multiple times to try to get somebody to take care of our issues....
Login or Create an Account to see details.
Analyst/Coordinator
We use DocuTAP for our EMR and PM systems. We have the online registration system at one of our...
Login or Create an Account to see details.
Analyst/Coordinator
Our satisfaction improving would depend on whether Experity improves their support. As of today, I...
Login or Create an Account to see details.
Analyst/Coordinator
It is funny to know how software companies work. When DocuTAP merged with Practice Velocity to form...
Login or Create an Account to see details.
Analyst/Coordinator
The implementation wasn't bad. Usually, Experity can get things up and running fairly quickly.
Login or Create an Account to see details.
Analyst/Coordinator
Experity doesn't really do any training. The initial training was short. They sent us a lot of...
Login or Create an Account to see details.
Analyst/Coordinator
If I were looking at the software without knowing about Experity's poor support, I would say the...
Login or Create an Account to see details.
Analyst/Coordinator
Experity charges us for every little thing. They are very costly. That is ridiculous. Every small...
Login or Create an Account to see details.
Analyst/Coordinator
There really isn't executive involvement from Experity that I know of. If there is, we aren't privy...
Login or Create an Account to see details.
VP/Other Executive
I am a huge fan of DocuTAP. I understand what is going on behind the scenes, and I understand the...
Login or Create an Account to see details.
VP/Other Executive
The user interface is lacking in DocuTAP. I love how the user interface is designed, and I love the...
Login or Create an Account to see details.
VP/Other Executive
Experity is in the process of completely rewriting their software to truly have a model for...
Login or Create an Account to see details.
Manager
Experity's support staff is great. The support people are always available. If we don't want to sit...
Login or Create an Account to see details.
Manager
I like DocuTAP's ease of use. The system is very fluid, and the flow definitely works well. The...
Login or Create an Account to see details.
Manager
DocuTAP's custom reporting could probably be a little better. It would be nice to have access to all...
Login or Create an Account to see details.
Director
Experity supported us with costs during the COVID-19 crisis. The only thing that I would have liked...
Login or Create an Account to see details.
Director
DocuTAP is pretty easy to use. The fact that the system is web based is great because it is...
Login or Create an Account to see details.
Analyst/Coordinator
The user interface is pretty easy to understand. However, the product does take a bit of a toll on...
Login or Create an Account to see details.
Manager
Throughout the COVID-19 pandemic, Experity has not provided a whole lot of information that was not...
Login or Create an Account to see details.
Manager
If there were major players in the urgent care space, we would absolutely be looking into them and...
Login or Create an Account to see details.
Manager
Experity has a flat percentage. They don't carve things out or charge consulting fees for the...
Login or Create an Account to see details.
Manager
DocuTAP rates higher on the clinical EMR side than it does on the practice management side....
Login or Create an Account to see details.
Manager
Experity is responsive, but we usually have to make several attempts to reopen tickets to get...
Login or Create an Account to see details.
Manager
Experity's level of executive involvement is pretty high. We have had several calls with one of the...
Login or Create an Account to see details.
Manager
I don't know what tangible outcomes DocuTAP drives other than cash.
Login or Create an Account to see details.
Manager
DocuTap doesn't distinguish bad debt from contractual adjustments when they are doing their payment...
Login or Create an Account to see details.
Manager
Our clinicians do like DocuTAP, so that drives our satisfaction up. But Experity is not making money...
Login or Create an Account to see details.
Manager
Experity is supposed to be coming out with a new product. They purchased Practice Velocity and they...
Login or Create an Account to see details.
CEO/President
We didn’t go with Practice Velocity partly because they were nickel-and-diming us. So when Experity...
Login or Create an Account to see details.
CEO/President
We do training in-house. When we first purchased DocuTAP, there was a community, and I could tell a...
Login or Create an Account to see details.
CEO/President
The solution is nice because it is linear. We can get out or just move down the EMR very quickly. It...
Login or Create an Account to see details.
CEO/President
We are still working on some bugs. We have had some trouble with getting MIPS information and some...
Login or Create an Account to see details.
CEO/President
We saw Practice Velocity and DocuTAP merge, and out of that merge came Experity. Prior to that, we...
Login or Create an Account to see details.
CEO/President
Experity keeps their promises, and they are working on them. There are requirements they have to...
Login or Create an Account to see details.
CEO/President
We have had some problems with getting ahold of someone. We have spent a lot of time on the phone...
Login or Create an Account to see details.
CEO/President
Some problems with DocuTAP are outcomes and data collection. DocuTAP requires the provider to put in...
Login or Create an Account to see details.
CEO/President
I am profitable. I am doing well financially with the solution. Practice Velocity told me that if I...
Login or Create an Account to see details.
CEO/President
If I just listened to the system, I would leave a ton of money on the table because the doctors have...
Login or Create an Account to see details.
CEO/President
My free time is spent reviewing charts. I want to make sure we aren’t putting people on very...
Login or Create an Account to see details.
CEO/President
DocuTAP is the best product I have ever had, and I have used quite a few. I don’t know what Epic...
Login or Create an Account to see details.
CEO/President
There is so much going on with requirements of MIPS, and the government changes the requirements. It...
Login or Create an Account to see details.
Director
In terms of how Experity has supported us through the COVID-19 crisis, I would say we are in the...
Login or Create an Account to see details.
Director
I wouldn’t recommend Experity. I can always hope they are going to improve, so we will be optimistic...
Login or Create an Account to see details.
Director
From a customer service standpoint, we have long hold times, so the vendor clearly doesn't have...
Login or Create an Account to see details.
VP/Other Executive
The vendor is great and fantastic at keeping their promises. If they revamp the EMR and make the...
Login or Create an Account to see details.
VP/Other Executive
Experity is proactive in some ways but reactive in other ways. With all the COVID-19, Comprehensive...
Login or Create an Account to see details.
VP/Other Executive
I would possibly buy the product again if starting over. If I am buying a car, I know that Mercedes...
Login or Create an Account to see details.
Analyst/Coordinator
The product is pretty easy to use in terms of inputting data and information. When we put in a...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of what I would like to see improvements with, I don’t like how, when we put in a message...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t like the setup for the EMR in terms of scrolling through information. When I click on and...
Login or Create an Account to see details.
CEO/President
The solution works really well. We haven’t had any major issues with downtime or crashes.
Login or Create an Account to see details.
CEO/President
The support people are always available. We have never had an issue getting ahold of people, even on...
Login or Create an Account to see details.
Physician
In the beginning, Experity invested time in the training, but my initial training was with people...
Login or Create an Account to see details.
Physician
Experity can definitely improve the billing side of the calls. I have been on hold for a while, and...
Login or Create an Account to see details.
Physician
I feel like things are going well with DocuTAP. I don't think that any EMR system is perfect;...
Login or Create an Account to see details.
Physician
Users must take the time to learn and use everything in the system. Practices have to make their own...
Login or Create an Account to see details.
Physician
Experity definitely exceeded my expectations for their COVID-19 involvement. Even without me asking,...
Login or Create an Account to see details.
Physician
Experity’s charges are very transparent. There has been nothing unexpected so far. The...
Login or Create an Account to see details.
COO
The vendor keeps all of their promises, but the functions the vendor is working on for development...
Login or Create an Account to see details.
COO
Ongoing training is basically left up to us. I would give the vendor a lower rating for their...
Login or Create an Account to see details.
COO
We have some issues with freezing and slow speed. The system works with Citrix's tunnel, and that...
Login or Create an Account to see details.
COO
The vendor is constantly trying to improve the system, and that is great. The vendor needs the most...
Login or Create an Account to see details.
CEO/President
The EMR is wonderful, but the practice management system is not so good. I would absolutely buy the...
Login or Create an Account to see details.
CEO/President
The support is excellent because of the people’s availability. The people are friendly and helpful,...
Login or Create an Account to see details.
CEO/President
The executive involvement is very poor. When we need to talk to somebody higher up, the executives...
Login or Create an Account to see details.
CEO/President
The vendor offered different solutions for telehealth when COVID-19 started getting bigger. We did...
Login or Create an Account to see details.
CFO
The hardest part is letting go. I am very anal, and our OCD billers want things to be exactly right....
Login or Create an Account to see details.
CFO
My gut feeling is that the vendor doesn't avoid charging for every little thing because I pay for a...
Login or Create an Account to see details.
CFO
We get frustrated that we can't reconcile the one report with another. On any given day, I can pull...
Login or Create an Account to see details.
CFO
The vendor sometimes overlooked accounting principles in the way they set up processes in the...
Login or Create an Account to see details.
CFO
I like the fact that the system allows us to encounter each patient individually rather than combine...
Login or Create an Account to see details.
CEO/President
I would buy DocuTAP again, but I would be a little bit on the fence. The product is fine, but there...
Login or Create an Account to see details.
CEO/President
There is no vendor that keeps all promises, but for the things that matter, Experity keeps their...
Login or Create an Account to see details.
CEO/President
The number-one thing I want to see improvements on is the technology. DocuTAP is dated. It takes up...
Login or Create an Account to see details.
CEO/President
When Experity combined with another company, the go-forward direction of the product wasn't clear....
Login or Create an Account to see details.
CEO/President
I thought Experity was outstanding during the COVID-19 crisis. When the volumes went down the toilet...
Login or Create an Account to see details.
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
Do We Really Need to Build New EHRs?
EHR Usage Studies Should Be Based on Optimized EHRs
Research in the Orthopedics Market
Secondary Uses of EHR Data: Three Ways to Improve Quality of Care