Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory Specialty EMR

DocuTAP (Urgent Care)
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

My greatest challenge with Experity’s support team is that they want us to create tickets to get...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have told Experity numerous times that our automated system is making errors with payments because...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the aspect of having a dedicated client success account manager from Experity who we can...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that the Experity software is very user friendly and easy to learn. That is one of the best...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see Experity improve their revenue cycle management component. I pay them extra to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

DocuTAP is very good about reporting. It is a well-rounded database, and we can get a lot of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The product is very slow for us a lot of the time. We have problems with productivity, and it just...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

I don't feel like we were ever really given any initial or ongoing training. Once in a while, the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Experity’s responsiveness is sometimes not the best. We end up coming up with a solution before...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The way that Experity’s lab results are sent to the patient is not user friendly at all for our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Win/Loss - Why they were selected (by current clients)

There are some things about DocuTAP that we don't love, but for the price and what we were looking...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our biggest difficulty with the vendor is that Experity is not very good at responding to direct...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Our practice uses the practice management side and the EHR side. I wish that those sides...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have account representatives assigned to us that do a very good job at responding to my requests...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of payment posting or working EOBs that come in from insurance companies, I have found...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There is no one-on-one setting or even a group setting where we can review an upgrade and have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor hasn't done much to the product in terms of upgrades. The vendor has modified some of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We can't get to anybody up the chain of command at Experity. Contacting anybody is impossible. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

When new hires come in, the new hires learn DocuTAP pretty quickly. The vendor's reporting in terms...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The quality of the EMR could be better for what we pay, and the credentialing service we use with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor doesn't look at second- and third-order effects when the vendor changes things. So when...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

When we initially started using DocuTAP, the vendor wouldn't send anyone to train us; this happened...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has old technology. Other EMRs have a much better visual queue, and things are a little...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The product seemed to be pretty easy to use and integrated pretty well with the radiology viewers....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Experity has a really antiquated system for providing medical records and billing information....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are going to stay with Experity for now. They are going to force us to do a major update soon, so...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The positive thing about DocuTAP is that we have already trained everyone on the system. We have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It would be nice if the product's appointment system weren't time based and if it could instead work...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

The product isn't part of our long-term plans anymore. We found so many mistakes that we were...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

As a customer, I have voiced my concern multiple times to higher-end people. I have had to contact...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor charges for everything. We use MIPS, and that is a huge part of why the vendor ends up...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor is doing better this year with their implementation services than last year. They are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would love to have the opportunity to take out certain sections or chunks of the trainings I see...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

There are certain interfaces in the system that do not work. That has been a huge issue for us. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

DocuTAP is pretty user friendly. The vendor does try to stay on top of some of the new technology we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Calling the support team for things is challenging because we are often smarter than the support...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I think the vendor feels less like they need to be involved with us because they don't think they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I were recommending the system, I would be very transparent about the system's areas of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We would probably hesitate to buy DocuTAP again in its current format. Ever since the company has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Some of the vendor’s rollouts are very shoddy. The vendor doesn't give us a lot of notice. A prime...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We used to have a dedicated CSM, but now the vendor just directs us to a general inbox if we need...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have noticed lately that the system has been seizing up every now and then. Once the system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor’s responsiveness is great with support, although they are not as good at being proactive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

I am hopeful that the new version of the software is going to be more user friendly. It is not that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The vendor does charge us frequently, but their charges are on par with the market and are not too high....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

DocuTAP has templates. We can create our own templates and personalize them to our preferences. That...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I have recommended the system already to a few people who are interested in going into urgent care....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

DocuTAP is down a lot. There are a lot of issues with the system being down or running really...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Experity just does the upgrades. A lot of the time, they do the upgrades in the middle of the day...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

DocuTAP is not easy to use. If a person just started working in the system right away, it would take...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

The vendor charges for every little thing for reporting, which should be inclusive. The basic...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

When we started with the vendor, they had training modules that we could access and that our staff...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Front-end users can put things into the system easily. On the back end, programmers can't pull...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The vendor's support is pretty good, but I wouldn't say the support is proactive. Experity is more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

My choices for the product are limited. There might be a better product out there, but I can't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Visually, the product works well. Its layout and charting have a nice flow. It also has chartlets...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There are a lot of things that can be improved in the system. Its charting piece has way too many...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system works really well. The vendor does a good job of testing before they release products....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The support is very good. We can get to the right people effectively and quickly to have questions...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We were told a while ago that our radiology reports would integrate with our EMR, but that never...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Who Is in Control of EHR Satisfaction?
31 July 19    |   Jared Jeffery
On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise so
Article
KLAS article icon
Do We Really Need to Build New EHRs?
08 October 18    |   Mike Davis
These solutions would be used to facilitate higher quality healthcare delivery between the provider and the patient.
Article
KLAS article icon
EHR Usage Studies Should Be Based on Optimized EHRs
04 September 18    |   Mike Davis
Before expending the considerable resource effort on time and motion studies to evaluate the impact of the EHR on physician time, it is highly recommended the EHR first be evaluated for workflow optim
Article
KLAS article icon
Research in the Orthopedics Market
23 July 18    |   Aaron Gleave
Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​