DocuTAP (Urgent Care) Comments

 
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty easy to use in terms of inputting data and information. When we put in a...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

In terms of what I would like to see improvements with, I don’t like how, when we put in a message...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t like the setup for the EMR in terms of scrolling through information. When I click on and...

Sep 2020
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CEO/President

Functionality and Upgrades

The solution works really well. We haven’t had any major issues with downtime or crashes.

Sep 2020
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CEO/President

Service and Support

The support people are always available. We have never had an issue getting ahold of people, even on...

Sep 2020
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Physician

Implementation and Training

In the beginning, Experity invested time in the training, but my initial training was with people...

Sep 2020
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Physician

Service and Support

Experity can definitely improve the billing side of the calls. I have been on hold for a while, and...

Sep 2020
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Physician

Functionality and Upgrades

I feel like things are going well with DocuTAP. I don't think that any EMR system is perfect;...

Sep 2020
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Physician

Lessons Learned

Users must take the time to learn and use everything in the system. Practices have to make their own...

Sep 2020
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Physician

Relationship

Experity definitely exceeded my expectations for their COVID-19 involvement. Even without me asking,...

Sep 2020
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Physician

ROI / Cost (care and feeding)

Experity’s charges are very transparent. There has been nothing unexpected so far. The...

Sep 2020
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COO

Relationship

The vendor keeps all of their promises, but the functions the vendor is working on for development...

Sep 2020
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COO

Service and Support

Ongoing training is basically left up to us. I would give the vendor a lower rating for their...

Sep 2020
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COO

Functionality and Upgrades

We have some issues with freezing and slow speed. The system works with Citrix's tunnel, and that...

Sep 2020
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COO

Service and Support

The vendor is constantly trying to improve the system, and that is great. The vendor needs the most...

Sep 2020
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CEO/President

Functionality and Upgrades

The EMR is wonderful, but the practice management system is not so good. I would absolutely buy the...

Sep 2020
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CEO/President

Service and Support

The support is excellent because of the people’s availability. The people are friendly and helpful,...

Sep 2020
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CEO/President

Relationship

The executive involvement is very poor. When we need to talk to somebody higher up, the executives...

Sep 2020
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CEO/President

Service and Support

The vendor offered different solutions for telehealth when COVID-19 started getting bigger. We did...

Sep 2020
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CFO

Other Observations & Comments

The hardest part is letting go. I am very anal, and our OCD billers want things to be exactly right....

Sep 2020
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CFO

ROI / Cost (care and feeding)

My gut feeling is that the vendor doesn't avoid charging for every little thing because I pay for a...

Sep 2020
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CFO

Functionality and Upgrades

We get frustrated that we can't reconcile the one report with another. On any given day, I can pull...

Sep 2020
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CFO

Functionality and Upgrades

The vendor sometimes overlooked accounting principles in the way they set up processes in the...

Sep 2020
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CFO

Functionality and Upgrades

I like the fact that the system allows us to encounter each patient individually rather than combine...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

I would buy DocuTAP again, but I would be a little bit on the fence. The product is fine, but there...

Sep 2020
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CEO/President

Functionality and Upgrades

There is no vendor that keeps all promises, but for the things that matter, Experity keeps their...

Sep 2020
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CEO/President

Functionality and Upgrades

The number-one thing I want to see improvements on is the technology. DocuTAP is dated. It takes up...

Sep 2020
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CEO/President

Relationship

When Experity combined with another company, the go-forward direction of the product wasn't clear....

Sep 2020
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CEO/President

Service and Support

I thought Experity was outstanding during the COVID-19 crisis. When the volumes went down the toilet...

Sep 2020
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CEO/President

Technology

The vendor needs to build more customer-facing pieces, like an app. There aren't a lot of tools we...

Mar 2020
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CEO/President

Functionality and Upgrades

I still am really happy that I selected DocuTAP. DocuTAP is the best thing out there for urgent...

Mar 2020
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CEO/President

Relationship

We have noticed that improvements with the tools are not moving forward as much as they did prior to...

Mar 2020
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Director

Other Observations & Comments

A lot of my clients that are in DocuTAP right now tell me they don't want to be the guinea pigs for...

Dec 2019
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Director

ROI / Cost (care and feeding)

The other vendor's product we thought about going with had three times as much functionality and was...

Dec 2019
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Director

Future Outlook

Training for DocuTAP is very easy. We just follow the bullets, finish our charts, and watch the...

Dec 2019
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Director

Other Observations & Comments

The Experity product is probably not part of our long-term plans. It just doesn't have the bandwidth...

Dec 2019
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Director

Functionality and Upgrades

The product's scheduling and reporting features are less than adequate. If Experity had done...

Dec 2019
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Director

Other Observations & Comments

If I had had a chance, I would have gone to another vendor's system. The problem was the timing and...

Dec 2019
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Director

Functionality and Upgrades

Experity comes out with updates all the time. DocuTAP gets updated every quarter.

Dec 2019
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Director

Interfacing and Integration

Experity has been through so much upheaval in the last couple of years. They don't keep their...

Dec 2019
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Director

Interfacing and Integration

Experity is trying really hard to keep their client base. The only way they are going to do that is...

Dec 2019
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Director

ROI / Cost (care and feeding)

Experity charges me for every little thing I do.

Dec 2019
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Director

Technology

Experity is trying to make changes to adapt to the huge gap they have, but the problem is that we...

Dec 2019
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Director

Other Observations & Comments

I do wish for Experity to make the system work. I just don't want to be on the train anymore and go...

Dec 2019
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Director

Functionality and Upgrades

The system's reporting features are bad.

Dec 2019
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CEO/President

Functionality and Upgrades

The vendor is pretty good at giving us ongoing support. The system is doing great at meeting our...

Dec 2019
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CEO/President

Functionality and Upgrades

I don't have any reference point to compare DocuTAP to. My initial impression of the system is that...

Dec 2019
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CEO/President

Functionality and Upgrades

The ease of use for end users is a little convoluted in the beginning. But like with anything, once...

Dec 2019
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CEO/President

Functionality and Upgrades

The system is a little bit clunky at times, and there are a lot of moving parts. After I played...

Dec 2019
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CEO/President

Implementation and Training

We don't really get approached too much about training. Before the merger with Practice Velocity,...

Dec 2019
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CEO/President

Functionality and Upgrades

As the product stands, it is part of our long-term plans. Transitioning to a new system is an...

Dec 2019
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Director

Service and Support

I am going to make a general statement that applies to both RCM and the EMR side. We asked the...

Dec 2019
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Director

Functionality and Upgrades

The system may not be able to meet the needs of our company's strategic direction. Also, the product...

Dec 2019
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Director

Relationship

Experity is definitely not meeting our expectations. The HIE's ability to extract data for analytics...

Dec 2019
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Director

Interfacing and Integration

The product isn't great for supporting our integration goals. The HIE is limited in its ability to...

Dec 2019
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Director

Technology

I would give Experity a low score for delivering new technology that meets our needs. For example,...

Dec 2019
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Director

Service and Support

The service from Experity is more reactive. The support line is good at responding to our calls....

Dec 2019
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Director

Functionality and Upgrades

I am definitely not optimistic about the future. Experity's executives state that nothing new is...

Dec 2019
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Director

Relationship

If I could give direct feedback to the executives, I would tell them to hire people that understand...

Dec 2019
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CEO/President

Future Outlook

The vendor hasn't done a lot of new things, but they have been proactive about possible things to...

Dec 2019
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CEO/President

Service and Support

There are little things that happen, but the vendor always makes those things right. Their support...

Dec 2019
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CEO/President

Functionality and Upgrades

There is definitely room to improve the EMR. It is a little rough sometimes. The system is decent,...

Dec 2019
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COO

Implementation and Training

There are so many things in DocuTAP that we don’t use. We don’t use the scheduling piece, and we...

Dec 2019
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COO

Functionality and Upgrades

Sending records through Experity is such a hassle because we have to scan the records, print them,...

Dec 2019
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COO

Technology

The number-one struggle we have with DocuTAP is that we can’t make the screen bigger. The screen...

Dec 2019
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COO

Service and Support

I have been wanting to pull a list of patients based on different insurances they have. For example,...

Dec 2019
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COO

ROI / Cost (care and feeding)

Experity charges us for things like printing reports that we bill to our patients. Experity is...

Dec 2019
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VP/Other Executive

Other Observations & Comments

We have never needed to speak with an executive from Experity. We have met the owners of the company...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

The good thing about DocuTAP is that it was designed for urgent care. It helps medical providers...

Dec 2019
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VP/Other Executive

Technology

Despite the fact that DocuTAP was designed for urgent care, the user interface is very antiquated....

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Experity could improve DocuTAP by making it more user friendly with an updated interface. It is outdated....

Dec 2019
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VP/Other Executive

Other Observations & Comments

Since Experity's merger with Practice Velocity, we have been asking the vendor what they will do...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

DocuTAP has a lot of room for improvement in its modules. The modules are siloed; there is an EMR, a...

Dec 2019
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VP/Other Executive

Service and Support

Experity is very supportive, and their people are extremely good. They have one of the best...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The billing functionality in DocuTAP is easy to use. We don't feel nickel-and-dimed by Experity, so...

Dec 2019
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Manager

Implementation and Training

Our implementation of DocuTAP was phenomenal. The team was amazing, even though we had a hard...

Dec 2019
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Manager

Functionality and Upgrades

Some things in our practice need upgrading. We utilize templates, but they are difficult to use with...

Dec 2019
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Manager

Relationship

We don't have a client-success manager from Experity, and no one really contacts us about the EMR...

Dec 2019
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Director

Relationship

Since I don't pay for anything additional with Experity, I don't really get any training. I would...

Nov 2019
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Director

Relationship

Initially, Experity's executive involvement was higher; I don’t know whether Experity suddenly...

Nov 2019
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Director

Service and Support

If we call the support number and talk to Experity's support, we will be told one thing. But,...

Nov 2019
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Director

Functionality and Upgrades

We do a lot with work comp services and DocuTAP is lacking in the ease of use that wraps that...

Nov 2019
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Manager

Functionality and Upgrades

We were looking to switch to a new solution at the last minute, so we reached out to several vendors...

Nov 2019
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Manager

Service and Support

I am not saying that Experity doesn't keep their promises, but certain functions of the product are...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We pay a flat fee for certain visits, so that is good, but for other visits, we pay the flat fee and...

Nov 2019