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DocuTAP (Urgent Care)
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

Functionality and Upgrades

Charting in DocuTAP is very easy. I have medical assistants that do the intake work, and we can get...

Feb 2023
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CEO/President

Functionality and Upgrades

I would like to have an opportunity to have more free text on cases that aren't fitting the exact...

Feb 2023
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CFO

Functionality and Upgrades

We have struggled with MIPS reporting. Experity started out trying to be a partner, and I am sure...

Feb 2023
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CFO

Implementation and Training

I feel the vendor puts it on us to go to the community and learn about everything when an update...

Feb 2023
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Manager

Lessons Learned

DocuTAP is fine for small practices, but if a provider is wanting to grow their practice or anything...

Jan 2023
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Manager

Service and Support

Experity maxes out the amount of support they give, so if we have a specific issue, dealing with it...

Jan 2023
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Manager

Functionality and Upgrades

DocuTAP is a buggy software, and the vendor seems to be sunsetting it in favor of a new product post-merger....

Jan 2023
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Manager

Implementation and Training

There is a training website for DocuTAP, but credentials are impossible to get because they go...

Jan 2023
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CEO/President

Interfacing and Integration

DocuTAP is converting to Experity, and DocuTAP is going away. But there are certainly some...

Nov 2022
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CEO/President

Functionality and Upgrades

If I were talking to a peer, I would tell them that both the patient management and the EMR system...

Nov 2022
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CEO/President

Functionality and Upgrades

I would tell a peer that the negative thing about DocuTAP is that it isn't the most user-friendly system....

Nov 2022
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CEO/President

Lessons Learned

In my experience, the systems that collect a lot of data and do it really well tend to not be...

Nov 2022
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CEO/President

Functionality and Upgrades

The core product is really good and has broad functionality, but DocuTAP has not been able to keep...

Nov 2022
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CEO/President

Functionality and Upgrades

I don't ever have problems with Experity’s upgrades and the communication about the upgrades. I...

Nov 2022
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CEO/President

Implementation and Training

Experity has a knowledge base, but they don't really do any training after the implementation. On an...

Nov 2022
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Manager

Service and Support

My greatest challenge with Experity’s support team is that they want us to create tickets to get...

Sep 2022
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Manager

Service and Support

I have told Experity numerous times that our automated system is making errors with payments because...

Sep 2022
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Manager

Relationship

I like the aspect of having a dedicated client success account manager from Experity who we can...

Sep 2022
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Manager

Functionality and Upgrades

I like that the Experity software is very user friendly and easy to learn. That is one of the best...

Sep 2022
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Manager

Functionality and Upgrades

I would like to see Experity improve their revenue cycle management component. I pay them extra to...

Sep 2022
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COO

Functionality and Upgrades

DocuTAP is very good about reporting. It is a well-rounded database, and we can get a lot of...

Sep 2022
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COO

Functionality and Upgrades

The product is very slow for us a lot of the time. We have problems with productivity, and it just...

Sep 2022
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COO

Implementation and Training

I don't feel like we were ever really given any initial or ongoing training. Once in a while, the...

Sep 2022
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COO

Service and Support

Experity’s responsiveness is sometimes not the best. We end up coming up with a solution before...

Sep 2022
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COO

Functionality and Upgrades

The way that Experity’s lab results are sent to the patient is not user friendly at all for our...

Sep 2022
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COO

Win/Loss - Why they were selected (by current clients)

There are some things about DocuTAP that we don't love, but for the price and what we were looking...

Sep 2022
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Manager

Service and Support

Our biggest difficulty with the vendor is that Experity is not very good at responding to direct...

Aug 2022
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Manager

Interfacing and Integration

Our practice uses the practice management side and the EHR side. I wish that those sides...

Aug 2022
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Manager

Relationship

We have account representatives assigned to us that do a very good job at responding to my requests...

Aug 2022
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Manager

Functionality and Upgrades

In terms of payment posting or working EOBs that come in from insurance companies, I have found...

Aug 2022
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Manager

Implementation and Training

There is no one-on-one setting or even a group setting where we can review an upgrade and have...

Aug 2022
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CEO/President

Functionality and Upgrades

The vendor hasn't done much to the product in terms of upgrades. The vendor has modified some of the...

May 2022
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CEO/President

Relationship

We can't get to anybody up the chain of command at Experity. Contacting anybody is impossible. The...

May 2022
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CEO/President

ROI / Cost

When new hires come in, the new hires learn DocuTAP pretty quickly. The vendor's reporting in terms...

May 2022
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CEO/President

Functionality and Upgrades

The quality of the EMR could be better for what we pay, and the credentialing service we use with...

May 2022
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CEO/President

Functionality and Upgrades

The vendor doesn't look at second- and third-order effects when the vendor changes things. So when...

May 2022
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CEO/President

Implementation and Training

When we initially started using DocuTAP, the vendor wouldn't send anyone to train us; this happened...

May 2022
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CEO/President

Functionality and Upgrades

The product has old technology. Other EMRs have a much better visual queue, and things are a little...

May 2022
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CEO/President

Interfacing and Integration

The product seemed to be pretty easy to use and integrated pretty well with the radiology viewers....

May 2022
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(0)
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Director

Functionality and Upgrades

Experity has a really antiquated system for providing medical records and billing information....

May 2022
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(0)
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Director

Other Observations & Comments

We are going to stay with Experity for now. They are going to force us to do a major update soon, so...

May 2022
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Director

Functionality and Upgrades

The positive thing about DocuTAP is that we have already trained everyone on the system. We have...

May 2022
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(0)
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Director

Functionality and Upgrades

It would be nice if the product's appointment system weren't time based and if it could instead work...

May 2022
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CEO/President

Future Outlook

The product isn't part of our long-term plans anymore. We found so many mistakes that we were...

Apr 2022
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CEO/President

Relationship

As a customer, I have voiced my concern multiple times to higher-end people. I have had to contact...

Apr 2022
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