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Access info about Acute Care EMR - Global on your dashboard or bookmark under

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BESTCare 2.0 (Non-US) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Manager

Functionality and Upgrades

The vendor needs to enhance BESTCare's overall dashboard. The dashboard function that the manager...

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Manager

Functionality and Upgrades

One of the things that I really like about working with ezCaretech's team and BESTcare is the...

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Manager

Service and Support

A key area for improvement for the vendor is their response time. It is way too slow. It seems that......

Jan 2021
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Manager

Service and Support

The vendor needs to be more proactive with their clients. It would be good if ezCaretech could...

Jan 2021
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Manager

Functionality and Upgrades

Looking at the next 12–18 months, ezCaretech should focus on improving the product's speed. It is in......

Jan 2021
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CIO

Relationship

Communication is extremely important for improving the quality of the system. One of the strengths......

Jan 2021
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CIO

Relationship

ezCaretech really needs to invest in user conferences. Given the absence of the vendor, we have no......

Jan 2021
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Director

Service and Support

We are very happy with ezCaretech. Our relationship with them is good. The vendor provides support......

Dec 2020
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Director

Other Observations & Comments

I want the vendor to have team members in our country, but I think the vendor is having some...

Dec 2020
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Director

ROI / Cost (care and feeding)

The vendor keeps their promises, but sometimes we need to have a discussion with the vendor in...

Dec 2020
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Director

Implementation and Training

When we received training from the vendor, there was a language barrier. The training is in English.......

Dec 2020
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Director

Service and Support

Things are going well with ezCaretech. If we want to implement an additional feature or...

Nov 2020
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Director

Service and Support

ezCaretech is very good. Their support is very good, and their product is very stable. We have...

Nov 2020
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Director

Functionality and Upgrades

ezCaretech has a development team, but the vendor doesn’t have a field engineer team. They use the......

Nov 2020
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Director

Implementation and Training

The integration capability of the product is not high because whenever we do some kind of...

Nov 2020
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Director

Interfacing and Integration

The technical support and implementation capability are good. We are fully satisfied with the...

Nov 2020
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Director

Implementation and Training

The project is hard, and so many pieces are missing. Not all the features are implemented. When we......

Nov 2020
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Director

Technology

The vendor is very innovative. Some features are very innovative, but the product is out of date. I......

Nov 2020
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Director

ROI / Cost (care and feeding)

I would recommend it to other hospitals. If a big hospital wants to buy the global company product,......

Nov 2020
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Director

Technology

The product is very stable and reliable. In the years that we have had the system, we haven’t had...

Nov 2020
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CIO

Functionality and Upgrades

We recently underwent a migration with BESTCare 2.0, and we ran into an inconvenience that affected......

Oct 2020
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CIO

Functionality and Upgrades

Some staff members say the solution is not user friendly for some things and that a lot of things...

Apr 2020
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CIO

Other Observations & Comments

Most of the application team members are new to our implementation, and that is the problem. The...

Apr 2020
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CIO

Future Outlook

If we continue improving the system, then the team will become familiar with it after 12 months. I......

Apr 2020
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CIO

Lessons Learned

Once we start having a lot of patients and different cases, we might need to do some customizations......

Apr 2020
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CIO

Interfacing and Integration

We have done the integration with the PACS and other systems. We did encounter some issues, but the......

Apr 2020
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CIO

Other Observations & Comments

The vendor has charged for a couple of change requests, but those are small things. Thus far, the...

Apr 2020
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CIO

Service and Support

We are looking at the telehealth solution to help us through the pandemic. I am not sure whether we......

Apr 2020
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CIO

Relationship

I haven't seen anybody from customer service. Nobody has shown up or sent an email to make sure...

Apr 2020
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CIO

Technology

We haven't seen much innovation. We have the patient portal and the mobile app. We haven't started......

Apr 2020
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CIO

Functionality and Upgrades

Once we start utilizing the system, we will see the quality. So far, we don't have big issues in the......

Apr 2020
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CIO

Service and Support

The vendor is not proactive. We are not getting notifications from them regarding back-end services......

Apr 2020
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CIO

Other Observations & Comments

Our team is still in the realization phase. Our physicians, health care technicians, and the...

Apr 2020
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