BESTCare 2.0 (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:50:16 PM and Model.EvProductId = 198065

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Functionality and Upgrades

Some staff members say the solution is not user friendly for some things and that a lot of things...

Apr 2020
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CIO

Other Observations & Comments

Most of the application team members are new to our implementation, and that is the problem. The...

Apr 2020
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CIO

Future Outlook

If we continue improving the system, then the team will become familiar with it after 12 months. I...

Apr 2020
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CIO

Lessons Learned

Once we start having a lot of patients and different cases, we might need to do some customizations...

Apr 2020
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CIO

Interfacing and Integration

We have done the integration with the PACS and other systems. We did encounter some issues, but the...

Apr 2020
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CIO

Other Observations & Comments

The vendor has charged for a couple of change requests, but those are small things. Thus far, the...

Apr 2020
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CIO

Service and Support

We are looking at the telehealth solution to help us through the pandemic. I am not sure whether we...

Apr 2020
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CIO

Relationship

I haven't seen anybody from customer service. Nobody has shown up or sent an email to make sure...

Apr 2020
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CIO

Technology

We haven't seen much innovation. We have the patient portal and the mobile app. We haven't started...

Apr 2020
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CIO

Functionality and Upgrades

Once we start utilizing the system, we will see the quality. So far, we don't have big issues in the...

Apr 2020
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CIO

Service and Support

The vendor is not proactive. We are not getting notifications from them regarding back-end services...

Apr 2020
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CIO

Other Observations & Comments

Our team is still in the realization phase. Our physicians, health care technicians, and the...

Apr 2020
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Director

Win/Loss - Why they were selected (by current clients)

We switched to BESTCare 2.0 because we wanted to have a standard data platform to be able to share...

Nov 2019
 Helpful

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Director

Relationship

Our relationship is pretty good. We have a number of software engineers who are working with us.

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We switched over to BESTCare 2.0 in the last few years. It has some limitations compared to our...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We can get information on how people are using the EMR. That data is powerful information.

Nov 2019
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Director

Functionality and Upgrades

The development partner of ezCaretech is large, and the doctors and nurses are very good, so we can...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We upgraded to the newest version of the product. The legacy version was stable. However, upgrading...

Nov 2019
 Helpful

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Director

Future Outlook

The go-live was fine and went smoothly. We anticipate that the product will increase the benefits...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We like that the physicians can use the BI tools to see what they are doing or can do better. The...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

We want more flexibility in the platform, especially the mobile app. We can only use the app for...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

BESTCare 2.0 is a significant improvement from v.1.0. The product has improved our nurses' workflow...

Nov 2019
 Helpful

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Director

Relationship

The only issue that we had at the beginning of our relationship with ezCaretech Co. Ltd. was the...

May 2019
 Helpful

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Director

Technology

I would like to see ezCaretech Co. Ltd.'s solution in the cloud. That would be a good advancement...

May 2019
 Helpful

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Director

Service and Support

Frequently, ezCaretech Co. Ltd.'s resources let us know about issues before they happen.

May 2019
 Helpful

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Director

Sales and Contracting

ezCaretech Co. Ltd. doesn’t nickel-and-dime. They are reasonable and flexible with us.

May 2019
 Helpful

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Director

Relationship

I appreciate ezCaretech Co. Ltd.'s commitment to work toward the delivery of projects, and I also...

May 2019
 Helpful

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Director

Technology

The overall support of BESTCare 2.0 is okay because the system is well designed. The support doesn't...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

The product quality of BESTCare 2.0 is higher than average. The core features are usable and support...

Mar 2019
 Helpful

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Director

Implementation and Training

The implementation was very good. ezCaretech Co. Ltd. was responsive and did what we asked....

Mar 2019
 Helpful

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Director

Functionality and Upgrades

When it comes to functionality, my only complaints about BESTCare 2.0 are around building modules,...

Mar 2019
 Helpful

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Director

Service and Support

ezCaretech Co. Ltd. is very proactive. They are developing a new version of the product, and they...

Mar 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Compared to other EMR vendors, ezCaretech Co. Ltd. is a small company, and their solution is quite...

Mar 2019
 Helpful

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