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KLAS Research Director - Everton Santos
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everton.santos@klasresearch.com

(801)404-5976

 
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Manager

The vendor needs to enhance BESTCare's overall dashboard. The dashboard function that the manager...

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Manager

One of the things that I really like about working with ezCaretech's team and BESTcare is the...

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Manager

A key area for improvement for the vendor is their response time. It is way too slow. It seems that...

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Manager

The vendor needs to be more proactive with their clients. It would be good if ezCaretech could...

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Manager

Looking at the next 12–18 months, ezCaretech should focus on improving the product's speed. It is in...

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CIO

Communication is extremely important for improving the quality of the system. One of the strengths...

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CIO

ezCaretech really needs to invest in user conferences. Given the absence of the vendor, we have no...

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Director

We are very happy with ezCaretech. Our relationship with them is good. The vendor provides support...

Dec 2020
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Director

I want the vendor to have team members in our country, but I think the vendor is having some...

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Director

The vendor keeps their promises, but sometimes we need to have a discussion with the vendor in...

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Director

When we received training from the vendor, there was a language barrier. The training is in English....

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Director

Things are going well with ezCaretech. If we want to implement an additional feature or...

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Director

ezCaretech is very good. Their support is very good, and their product is very stable. We have...

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Director

ezCaretech has a development team, but the vendor doesn’t have a field engineer team. They use the...

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Director

The integration capability of the product is not high because whenever we do some kind of...

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Director

The technical support and implementation capability are good. We are fully satisfied with the...

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Director

The project is hard, and so many pieces are missing. Not all the features are implemented. When we...

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Director

The vendor is very innovative. Some features are very innovative, but the product is out of date. I...

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Director

I would recommend it to other hospitals. If a big hospital wants to buy the global company product,...

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Director

The product is very stable and reliable. In the years that we have had the system, we haven’t had...

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CIO

We recently underwent a migration with BESTCare 2.0, and we ran into an inconvenience that affected...

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