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BESTCare 2.0 (Non-US)
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Everton Santos
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User Commentary

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Director

We like that ezCaretech is active in reacting to our challenges and that they have strong...

Jul 2021
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Director

We would like to see ezCaretech focus on utilizing big data in the next couple of years.

Jul 2021
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CIO

We have worked on enhancing the system in terms of bugs, and it has been working fine.

Jun 2021
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(0)
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CIO

Technical support has been our biggest challenge since the beginning of the year. It has gotten a...

Jun 2021
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CIO

We are missing dashboards to monitor clinical, operational, and financial outcomes for our executive...

Jun 2021
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CIO

The initial cost was acceptable for our organization, but the ongoing cost is high. The value is not...

Jun 2021
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CIO

I would not support our organization in buying BESTCare 2.0 again, and we are currently assessing...

Jun 2021
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(0)
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Manager

The vendor needs to enhance BESTCare's overall dashboard. The dashboard function that the manager...

Jan 2021
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Manager

One of the things that I really like about working with ezCaretech's team and BESTcare is the...

Jan 2021
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Manager

A key area for improvement for the vendor is their response time. It is way too slow. It seems that...

Jan 2021
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Manager

The vendor needs to be more proactive with their clients. It would be good if ezCaretech could...

Jan 2021
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Manager

Looking at the next 12–18 months, ezCaretech should focus on improving the product's speed. It is in...

Jan 2021
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CIO

Communication is extremely important for improving the quality of the system. One of the strengths...

Jan 2021
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CIO

ezCaretech really needs to invest in user conferences. Given the absence of the vendor, we have no...

Jan 2021
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Director

We are very happy with ezCaretech. Our relationship with them is good. The vendor provides support...

Dec 2020
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(0)
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Director

I want the vendor to have team members in our country, but I think the vendor is having some...

Dec 2020
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Director

The vendor keeps their promises, but sometimes we need to have a discussion with the vendor in...

Dec 2020
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Director

When we received training from the vendor, there was a language barrier. The training is in English....

Dec 2020
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Director

Things are going well with ezCaretech. If we want to implement an additional feature or...

Nov 2020
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(0)
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Director

ezCaretech is very good. Their support is very good, and their product is very stable. We have...

Nov 2020
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(0)
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Director

ezCaretech has a development team, but the vendor doesn’t have a field engineer team. They use the...

Nov 2020
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Director

The integration capability of the product is not high because whenever we do some kind of...

Nov 2020
||
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Director

The technical support and implementation capability are good. We are fully satisfied with the...

Nov 2020
||
(0)
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Director

The project is hard, and so many pieces are missing. Not all the features are implemented. When we...

Nov 2020
||
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Director

The vendor is very innovative. Some features are very innovative, but the product is out of date. I...

Nov 2020
||
(0)
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Director

I would recommend it to other hospitals. If a big hospital wants to buy the global company product,...

Nov 2020
||
(0)
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Director

The product is very stable and reliable. In the years that we have had the system, we haven’t had...

Nov 2020
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CIO

We recently underwent a migration with BESTCare 2.0, and we ran into an inconvenience that affected...

Oct 2020
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