Flywire: Patient Financial Engagement Platform (Simplee) Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 12:39:43 PM and Model.EvProductId = 190176

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User Commentary

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Analyst/Coordinator

Other Observations & Comments

Flywire Health has been helpful, but they do not provide everything that we need currently. We are...

Nov 2020
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Analyst/Coordinator

Relationship

Flywire Health has been one of the easiest vendors to work with, and their willingness to adapt to...

Nov 2020
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Manager

Service and Support

The initial implementation started off a little rough, but things smoothed out tremendously after...

Nov 2020
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Manager

Relationship

I really appreciate the partnership with Flywire Health. I can't speak for other people, but in my...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Simplee did our implementation, and they did a wonderful job. They rescued us. We were trying to...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I would give the upgrades a very high rating. Any little bumps in the road are a normal part of the...

Oct 2020
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VP/Other Executive

Relationship

When the vendor was Simplee, we had lunch with the executives regularly. With Flywire Health, the...

Oct 2020
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VP/Other Executive

Relationship

Flywire Health is very proactive. They come out and meet with us regularly. They go over what they...

Oct 2020
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VP/Other Executive

Service and Support

Flywire Health has done an excellent job of supporting us during the COVID-19 crisis. One thing that...

Oct 2020
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VP/Other Executive

Other Observations & Comments

Flywire Health might be part of our long-term plans. We have been implementing another system, and...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We negotiated the pricing up front.

Oct 2020
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VP/Other Executive

Service and Support

When it comes to the product working as the vendor promoted, that gets a pretty good score. It took...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

On the back end, I think Flywire has all the bells and whistles we want and need. The vendor is...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has all of the tools, and they tend to want to use them the way they want to use them as...

Oct 2020
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VP/Other Executive

Implementation and Training

The vendor’s implementation team really buckled down during COVID-19. It has been really easy to say...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t feel like I have been nickel-and-dimed. We have a strong contract, and it is working....

Oct 2020
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VP/Other Executive

Relationship

Flywire is a good product. In terms of driving tangible outcomes, we are driving part of those, and...

Oct 2020
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VP/Other Executive

Relationship

I know the products we have are all part of the long-term plan. If we were starting over with...

Oct 2020
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Manager

Service and Support

The product support was rusty at first, but we pushed, and we have regular conversations to make...

Oct 2020
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Manager

Functionality and Upgrades

I would like to see issues get resolved more quickly, but it is what it is. When we ask for letter...

Oct 2020
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Manager

Functionality and Upgrades

Flywire is pretty intuitive. The end users are able to figure it out easily. When we tie that into...

Oct 2020
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Manager

Technology

I haven't seen a lot of new technology from the vendor. They get some new functionality, but they...

Oct 2020
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Manager

Lessons Learned

We submit any issues we have through tickets. Flywire Health pays attention, but it takes them a...

Oct 2020
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Manager

Relationship

Flywire Health isn't good at being proactive. They just deliver what they say, but they don't really...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The end users find the product to be extremely easy to use. Simplee is a component of the vendor. As...

Oct 2020
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VP/Other Executive

Lessons Learned

The vendor often brings forward new technology, but sometimes they are ready, and we aren’t. We have...

Oct 2020
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VP/Other Executive

Service and Support

The vendor's service is proactive. They are on speed dial, and we stay very connected.

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We have seen amazing outcomes from our implementation and the product itself. We have been live for...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have absolutely gotten our money's worth, and we continually recommend the vendor to others. We...

Oct 2020
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Manager

Implementation and Training

Flywire Health approached the implementation process like they were always right. They didn't take...

Oct 2020
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Manager

Implementation and Training

Flywire Health has gone through some people in the time that we have been with the vendor. The...

Oct 2020
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Manager

Functionality and Upgrades

The product works well and is what the vendor said it would be. Simplee is just getting to be a part...

Oct 2020
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VP/Other Executive

Implementation and Training

The training was good; it was collaborative. It is one thing to train on a tool, but to integrate it...

Oct 2020
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VP/Other Executive

Interfacing and Integration

We have done well with the product. It is evolving. Everything has a peak, then evolves, and has...

Oct 2020
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Manager

Interfacing and Integration

One of the main rubs that we have with the system is that it doesn’t have Epic integration. Payments...

Oct 2020
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Manager

Relationship

We experienced a lot of turnover with our provider liaison role, or the director of client success...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Early on after I became manager, we were finding lots of issues between our Epic system and Flywire,...

Oct 2020
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Manager

Implementation and Training

The gaps we have are largely training based and relate to the end users in the back office. But I...

Oct 2020
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Manager

Functionality and Upgrades

Flywire Health is rolling out a feature that will let us make templates for our back-office users...

Oct 2020
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Manager

Service and Support

The support is very good. We are working with the vendor more now, but the outcomes haven’t been...

Oct 2020
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Manager

Service and Support

In terms of the vendor's support during COVID-19, it has been quiet on their end. I didn’t see that...

Oct 2020
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Director

Functionality and Upgrades

Prior to going with Simplee, we had another product that was less than desirable. It was not...

Sep 2020
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Director

Service and Support

I haven’t had much interaction with Flywire Health during the COVID-19 crisis. Flywire Health has...

Sep 2020
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Director

Functionality and Upgrades

I think we would probably make the same decision and buy the system again. Flywire Health has served...

Sep 2020
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Director

Functionality and Upgrades

We engaged with Flywire Health to establish our patient-payment-plan program. At the time we engaged...

Sep 2020
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Director

Functionality and Upgrades

We were very concerned about our Medicare population being able to get onto the internet to sign up...

Sep 2020
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Director

Functionality and Upgrades

We have seen increases in our self-pay cash. We have seen decreases in our bad debt. We are pretty...

Sep 2020
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Director

Functionality and Upgrades

My one pet peeve with Flywire Health is their reports. They really could do a better job of...

Sep 2020
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VP/Other Executive

Relationship

Flywire Health mostly kept their promises. As they handed off different customer relationship...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We are an Epic shop, and Epic can be a little prickly in terms of who they let behind the golden...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We are planning to partner with Flywire Health to test some things. They live in the patient-payment...

Sep 2020
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Director

Relationship

The vendor is always working on improving and always coming up with different and better ways to do...

Aug 2020
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We have had to make some changes,...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We get a lot of free things, and that is good. We...

Aug 2020
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Director

Functionality and Upgrades

Some things are easier for the end users than other things. When the vendor gave us the capability...

Aug 2020
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Director

Technology

The vendor does a good job of delivering new technology that meets our needs. They always bring new...

Aug 2020
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Director

Future Outlook

The system doesn’t cost really anything, so we have definitely received our money’s worth. I predict...

Aug 2020
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Director

Service and Support

Everything about the system is beneficial. Everything the vendor does for us is great. They work...

Aug 2020
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Director

Relationship

The vendor works with us when we can’t pay something. We have cut a lot of our customer service...

Aug 2020
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Director

Service and Support

One of the things that I am really impressed with is that the vendor gives us great data. They also...

Aug 2020
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Director

Functionality and Upgrades

I really like the payment portal. It is easy for patients to see and make payments. We have had a...

Jul 2020
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Director

Functionality and Upgrades

The statements look so good. They are very easy for patients to read. The statements include a lot...

Jul 2020
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Director

Relationship

The folks at Flywire Health are very responsive to my needs. They are friendly and supportive.

Jul 2020
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VP/Other Executive

Other Observations & Comments

The support that we got from the vendor through COVID-19 wasn't that much different than normal. The...

Jul 2020
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VP/Other Executive

Other Observations & Comments

There are a couple of items that the vendor hasn't delivered just yet, so they haven't always kept...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Simplee is pretty good about nickel-and-diming me. I feel like I sign a sales order every quarter...

Jul 2020
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VP/Other Executive

Technology

There are little things that seem to break in Simplee's system. The product is brittle.

Jul 2020
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VP/Other Executive

Other Observations & Comments

Simplee's support is pretty prompt. Fortunately, I have a relationship with Simplee's executives. I...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Simplee has been good in helping to drive tangible outcomes. We are definitely seeing a lot more...

Jul 2020
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VP/Other Executive

Relationship

I am a big supporter of Simplee, and I recommend their system to others, particularly if those...

Jul 2020
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Manager

Relationship

The vendor is really great. They are very quick to respond with answers, and when we send a ticket,...

Jul 2020
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Manager

Functionality and Upgrades

Simplee avoids charging for every little thing. Our leaders probably track the success of the tool a...

Jul 2020
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Manager

Interfacing and Integration

Simplee has done well when it comes to integrating with our other system. The only thing that we...

Jul 2020
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Manager

Relationship

We really didn't notice anything different after the vendor acquisition. The vendor let us know that...

Jul 2020
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Manager

Service and Support

Simplee has been excellent about supporting us through the COVID-19 crisis. They talked with us...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The reason why we went with Simplee in the first place was the immaturity of another vendor's...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The vendor's acquisition was fairly seamless. We haven’t noticed any change in the support that we...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

All of the information we get in respect to adoption, patient engagement, and utilization comes from...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor is in their own little world, but they try to be innovative. If someone has a low...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We use Flywire for a piece of our estimation. We typically use the data from our third-party system...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The solution is very good when it comes to data integration. The vendor spends a lot of time making...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Simplee is pretty solid. They excel in providing a readable and consumer-friendly format in the system....

Jan 2020
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VP/Other Executive

Implementation and Training

The areas that are challenging in Simplee's system are the time and the speed it takes to implement...

Jan 2020
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