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Flywire (Simplee): Patient Financial Engagement Platform
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User Commentary

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Director

We have a financing partner other than Flywire who provides credit for our patients, but their...

Nov 2021
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Director

The vendor is very responsive, but it sometimes takes them a while to get things right. We sometimes...

Nov 2021
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(0)
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Director

In terms of outbound engagement, Flywire has everything that we were looking for. We can use it to...

Nov 2021
||
(0)
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Director

The solution has helped us make improvements to our bad debt area. A big part of Flywire is that it...

Nov 2021
||
(0)
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Director

We haven't taken advantage of some of the new features in the system because we are ending our...

Nov 2021
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Director

Before Simplee was acquired by Flywire, our client experience and relationship with the vendor...

Nov 2021
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Director

Sometimes, the devil that we know is better than the devil that we don't know. So when looking for a...

Nov 2021
||
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Director

The vendor has a decent strategy when it comes to engaging with patients and gathering the consumer...

Nov 2021
||
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Director

The vendor packages everything very well. They tell us what we can do and that we will increase our...

Nov 2021
||
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Director

The vendor nickel-and-dimes us. In the past, our contract with Simplee was set up horrendously. I...

Nov 2021
||
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Director

The vendor's support and implementation services were horrible. Now that the vendor has actually...

Nov 2021
||
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Director

Flywire has come to the table with more optimization options and strategies for their new platform....

Nov 2021
||
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Manager

On our side, we know the reconciliation adjustment, but it shows up on the patient statement, so a...

Nov 2021
||
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Manager

So far, the platform has been fine. For someone who is going on there to set up a payment plan or...

Nov 2021
||
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Manager

Flywire has switched through some people for support, and that is normal. We have had several...

Nov 2021
||
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VP/Other Executive

The vendor is doing some really nice things, but there are ways that I could do the work cheaper....

Sep 2021
||
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VP/Other Executive

Flywire is still doing the same things they did before the merger, but I do feel somewhat more...

Sep 2021
||
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VP/Other Executive

Being displaced by another vendor is one of Flywire’s concerns. They have to continue to prove their...

Sep 2021
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VP/Other Executive

We have had a pretty good experience. The vendor's strength is the solid engagements that have been...

Sep 2021
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VP/Other Executive

I would recommend the vendor because there seems to be a lot of acquisition in this space, and...

Sep 2021
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VP/Other Executive

Flywire dedicates people to the product. We have an account manager who isn't necessarily as...

Sep 2021
||
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Manager

Flywire can implement things without much warning or notice; this is true of reports especially. The...

Sep 2021
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Manager

The involvement is kept at a director or VP level or lower. I have never spoken with a C-suite...

Sep 2021
||
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Manager

Patients have reported really liked using the Flywire portals to manage their accounts and make...

Sep 2021
||
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Manager

The Flywire solution is working well, but we are ending our relationship. With Simplee, payments are...

Sep 2021
||
(0)
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Manager

With Simplee, we struggle sometimes because there is a data file transfer, and sometimes there are...

Sep 2021
||
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Manager

Flywire had some changes, so the same people are still there, but they are in different roles, and...

Sep 2021
||
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Manager

We are reviewing options. Our EMR has some of the same functionality that Flywire's system has, so...

May 2021
||
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Manager

Flywire has enhancements that are above and beyond what Simplee's enhancements were when they were...

May 2021
||
(0)
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Manager

Flywire is very attentive to our needs in our strategy discussions. We have to be extremely good...

May 2021
||
(0)
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Manager

Flywire should have brought some things to our attention and better optimized our relationship by...

May 2021
||
(0)
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CIO

Flywire Health seems to be an impediment to doing things the right way. This may not be the direct...

Feb 2021
||
(0)
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Director

Patients don’t really complain about not being able to get on the system unless they want to get...

Dec 2020
||
(0)
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Director

The only issue patients call us for is when our patient accounting system doesn’t communicate with...

Dec 2020
||
(0)
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VP/Other Executive

COVID-19 had little to do with what the vendor provided us. They were always giving us data to help...

Dec 2020
||
(0)
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VP/Other Executive

We decided to go with this product based on one of our executive's previous experiences and that...

Dec 2020
||
(0)
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VP/Other Executive

I would buy this system again, but it is qualified. Everyone needs to remember that the first thing...

Dec 2020
||
(0)
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VP/Other Executive

The vendor keeps their promises. I wouldn't say that any vendor ever delivers 100%, but I would say...

Dec 2020
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(0)
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VP/Other Executive

If we are thinking about patient experience, we really want the patients to get one statement. The...

Dec 2020
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VP/Other Executive

We frequently have to find the problem and tell the vendor about it. In all fairness, we are a huge...

Dec 2020
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