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Synapse (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Featured  Reports

Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Analyst/Coordinator

Operations, Product

The thing I like most about Synapse is its ease of use.

Oct 2025
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(0)
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Analyst/Coordinator

Relationship

Fuji's greatest strengths are their expertise, availability, and maintenance service, including...

Oct 2025
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Manager

Relationship

Fujifilm's greatest strength is that they are a large company with strong responsiveness.

Oct 2025
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(0)
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Manager

Loyalty

The biggest opportunity to improve Synapse would be adapting to new projects and the evolving needs...

Oct 2025
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(0)
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Manager

Relationship, Operations

Fujifilm could improve the customer experience by providing better training, faster response times,...

Oct 2025
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Manager

Product

Synapse is a good product overall.

Oct 2025
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Manager

Relationship

Fujifilm could offer more local influence over product design.

Sep 2025
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Manager

Relationship

Fujifilm has a great support team.

Sep 2025
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Physician

Relationship, Product

Synapse is a really stable product. If there is a problem with the solution, Fujifilm's engineers...

Jul 2025
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Physician

Relationship

Fujifilm has excellent people to work with. They bend over backwards to make things work. They will...

Jul 2025
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Physician

Relationship

Fujifilm has excellent, engaged, and enthusiastic staff members who are eager to make an excellent...

Jul 2025
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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