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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Product

Fujifilm could improve our experience by upgrading the product with features required by radiologists....

Dec 2024
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Director

Relationship, Product

Fuji still doesn't have a mobile application for the product. There are a lot of features still...

Dec 2024
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Director

Relationship

Fujifilm doesn't visit us. The last time I saw someone from Fujifilm was years ago. They just...

Dec 2024
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Director

Loyalty, Product

The problem with changing from Fujifilm is that we have a big data set now. It isn't easy to say we...

Dec 2024
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Manager

Operations

Fujifilm’s people are available every time for any new stuff or requests. They are available to do training....

Dec 2024
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Manager

Product

There are no huge complaints about the workflow. There are some simple complaints that can be fixed...

Dec 2024
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Manager

Relationship

Whenever we request anything, Fujifilm is happy to see whether what we request is applicable to the...

Dec 2024
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Manager

Product

Since we moved to Fuji, the system has been stable. The stability of the system is the most...

Dec 2024
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Manager

Relationship

Fuji’s service is fast. We don’t notice problems. With our previous vendor, any breakdown took a...

Dec 2024
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Director

Product

I would buy Synapse again. It is fine. However, Fujifilm has the typical adoption issues. Synapse is...

Dec 2024
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Director

Loyalty

We have some challenges with Fujifilm. End users are not happy because we feel that things are not...

Dec 2024
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Director

Relationship

Fujifilm is fine. They are doing well. They are supporting us. Synapse is used by only a small...

Dec 2024
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Manager

Operations

When it came to training, the application specialist we had initially was superb. Also, in the...

Dec 2024
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Manager

Relationship

Fujifilm doesn't take the lead with being proactive; I take the lead. They are not the ones who will...

Dec 2024
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Manager

Relationship

I have expressed my frustration at a particular setup that happened, and I was so distressed with...

Dec 2024
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Manager

Product

Synapse has a great design. I love the coloration. The platform is very vibrant, and it speaks to...

Dec 2024
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Manager

Relationship

I recommended the system to people very highly at the beginning, but I am hesitant to do that now...

Dec 2024
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Manager

Relationship

We have had a bit of a stumbling block with the product since we had a cyberattack. The biggest...

Dec 2024
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Manager

Culture, Value

Fujifilm definitely avoids charging for every little thing. I haven’t found hidden costs, and I also...

Dec 2024
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Manager

Relationship

If I got a good service, I would buy this solution again, but the way things stand at the moment has...

Dec 2024
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Manager

Product

Some of our staff members are unable to use the vendor's RIS and PACS products to their maximum...

Dec 2024
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Related Reports
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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