Synapse (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Loyalty, Relationship, Product
We have been extremely disappointed with Fujifilm. Their platform has some significant stability...
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Value
The vendor has been very good with charges.
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Relationship
Support takes a long time. The support people come back to an issue with a proposed explanation and...
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Operations
The training is very basic and usually follows a script. It often has to be completed asynchronously...
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Relationship
The team that we've worked with on occasion has been very good. We've seen a stark contrast in the...
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Loyalty, Product
The technology used, and the way it's designed, is actually far more modern than most of the leading...
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Relationship
If we were a small clinic, we'd be quite happy with Synapse, but we aren't a small clinic. If I had...
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Loyalty, Relationship, Operations
We've had a number of meetings, and Fujifilm has been very civil. The problem is that the folks...
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Relationship
Fujifilm's challenge lies in the fact that they do not have a wide support team in the region. Our...
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Value
If someone were considering Fujifilm's system, I would tell them Synapse is a decent product, but I...
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Product
Synapse has a variety of different components, but they don't seamlessly integrate well. Our...
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Relationship, Value
In terms of cost, Synapse is 50% less, and we are getting more features and good support from the...
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Operations
Fujifilm should use some advanced technology tools for training. They are still doing classroom...
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Loyalty, Product
The biggest opportunity for product improvement would be to incorporate AI tools. I also want to see...
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Product
The system is stable, with very low downtime. I like the system's ease of use and stability.
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Relationship
We can highly recommend Synapse since we have already experienced firsthand their support and capabilities....
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Loyalty, Relationship
We are still sorting out some upgrade issues. The solution is a work in progress. Fujifilm is being...
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Product
There is a different version that is better than the one we are on. In our version, we don't have a...
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Culture, Value
Fujifilm is not micro charging. We found that some of the things they did for us had no charges...
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Operations
The training was absolutely superb in the beginning, and even the follow-up was good. Synapse is...
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Product
Synapse can integrate. We haven't fully tested the integration, but we know that it does work.
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Relationship
A lot of strides have been made to improve the relationship, and there has been a lot of progress...
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Relationship
Fuji is not proactive. We are always the ones telling them about things. They handle the technical...
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Product
Synapse is good. Things are going well with it.
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Commentary Summary
Comment Type Breakout