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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Relationship

We are still sorting out some upgrade issues. The solution is a work in progress. Fujifilm is being...

Dec 2025
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Manager

Product

There is a different version that is better than the one we are on. In our version, we don't have a...

Dec 2025
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Manager

Culture, Value

Fujifilm is not micro charging. We found that some of the things they did for us had no charges...

Dec 2025
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Manager

Operations

The training was absolutely superb in the beginning, and even the follow-up was good. Synapse is...

Dec 2025
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Manager

Product

Synapse can integrate. We haven't fully tested the integration, but we know that it does work.

Dec 2025
||
(0)
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Manager

Relationship

A lot of strides have been made to improve the relationship, and there has been a lot of progress...

Dec 2025
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(0)
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Director

Relationship

Fuji is not proactive. We are always the ones telling them about things. They handle the technical...

Oct 2025
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Director

Product

Synapse is good. Things are going well with it.

Oct 2025
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Analyst/Coordinator

Loyalty, Value

The road map from Fujifilm is promising. There is a single database being promised that is...

Jul 2025
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Analyst/Coordinator

Product

One of the big challenges we face with Fujifilm is the inability to maintain situational awareness...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

A lot of the challenges we face with Synapse stem from the fact that our direct contact was...

Jul 2025
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Analyst/Coordinator

Relationship, Product

We have definitely been pushing Fujifilm, and we have started to see progress. It is surprising that...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have explored being on the cloud with Fujifilm, and we are told it is possible, and that was...

Jul 2025
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Analyst/Coordinator

Product

We are struggling to get basic functionality in Synapse at a level of stability where we can start...

Jul 2025
||
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Analyst/Coordinator

Product

Fujifilm slapped together some products that they have acquired and tried to give them a unified...

Jul 2025
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Analyst/Coordinator

Product

Fujifilm’s model appears to be to throw everything together, get something out in the release cycle,...

Jul 2025
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Analyst/Coordinator

Relationship

The user support from another vendor is fantastic compared to Fujifilm's support. Fujifilm's support...

Jul 2025
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Analyst/Coordinator

Relationship, Product

The application crashes, and there are buggy codes. There is very high latency, and frequent user...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty

Interacting with Synapse is a chore, an inconvenience, and a painful experience. Rather than the...

Jul 2025
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Analyst/Coordinator

Product, Value

Synapse is a highly integrated and interoperable AI platform with no extra charges or licensing...

Jun 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunities for product improvement are stability and performance of the product in...

Jun 2025
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(0)
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VP/Other Executive

Relationship

My negative review of Fujifilm's proactivity is probably more indicative of our regional partner's...

Mar 2025
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(0)
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VP/Other Executive

Relationship, Operations, Product

Fujifilm needs to focus on maturing their platform and maintaining a consistent performance that is...

Mar 2025
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(0)
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VP/Other Executive

Product

With Synapse, a lot of the elements of the GUI design are very good functionally. Those elements...

Mar 2025
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(0)
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VP/Other Executive

Relationship

Part of the challenge is the lack of expertise in the product. The platform is constantly evolving,...

Mar 2025
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VP/Other Executive

Product

While we made some gains with Fujifilm, we also uncovered deficiencies and bugs that we are still...

Mar 2025
||
(0)
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VP/Other Executive

Product, Value

Fujifilm has made a major architectural upgrade. The system is now primarily browser based with a...

Mar 2025
||
(0)
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View All Reports
Related Reports
Performance
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Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
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Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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