Synapse (Global) Commentary

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We have been extremely disappointed with Fujifilm. Their platform has some significant stability...

The vendor has been very good with charges.

Support takes a long time. The support people come back to an issue with a proposed explanation and...

The training is very basic and usually follows a script. It often has to be completed asynchronously...

The team that we've worked with on occasion has been very good. We've seen a stark contrast in the...

The technology used, and the way it's designed, is actually far more modern than most of the leading...

If we were a small clinic, we'd be quite happy with Synapse, but we aren't a small clinic. If I had...

We've had a number of meetings, and Fujifilm has been very civil. The problem is that the folks...

Fujifilm's challenge lies in the fact that they do not have a wide support team in the region. Our...

If someone were considering Fujifilm's system, I would tell them Synapse is a decent product, but I...

Synapse has a variety of different components, but they don't seamlessly integrate well. Our...

In terms of cost, Synapse is 50% less, and we are getting more features and good support from the...

Fujifilm should use some advanced technology tools for training. They are still doing classroom...

The biggest opportunity for product improvement would be to incorporate AI tools. I also want to see...

The system is stable, with very low downtime. I like the system's ease of use and stability.

We can highly recommend Synapse since we have already experienced firsthand their support and capabilities....

We are still sorting out some upgrade issues. The solution is a work in progress. Fujifilm is being...

There is a different version that is better than the one we are on. In our version, we don't have a...

Fujifilm is not micro charging. We found that some of the things they did for us had no charges...

The training was absolutely superb in the beginning, and even the follow-up was good. Synapse is...

Synapse can integrate. We haven't fully tested the integration, but we know that it does work.

A lot of strides have been made to improve the relationship, and there has been a lot of progress...

Fuji is not proactive. We are always the ones telling them about things. They handle the technical...

Synapse is good. Things are going well with it.