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User Commentary
Value
Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...
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Operations
During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...
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Relationship
Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...
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Product
In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...
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Loyalty
We have a plan in place with the vendor, so I think our satisfaction will be decent next year....
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Product
The work our radiologists do is complex. We found several gaps in the solution that we have spent...
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Relationship
We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...
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Value
Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...
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Relationship
We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...
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Relationship
In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...
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Loyalty, Product
Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...
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Operations, Product
One of our challenges around deployments has to do with the customized workflows we have for our...
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Operations
The training is quite challenging because it is still ongoing. We are rescheduling multiple...
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Operations
Fujifilm puts quite a lot of effort into pushing us to agree to set up training sessions for our...
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Product
The biggest challenge with every PACS vendor, including Fujifilm, is that the development of new...
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Relationship
The vendor’s leadership team, escalations, and support have been very good. We can't complain. At an...
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Product
I gauge the product's performance by important factors like stability and end-user experience. The...
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Product
The features that we have stand out, but the usability and the stability stand out less. We have a...
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Product
The products out there are very basic and not what we consider great. The products in the market...
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Culture, Loyalty
As part of the RFP process, Fujifilm was very confident they could deliver the products that we...
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Loyalty, Product
If the PACS product is considered a primary solution, then it should be able to integrate with our...
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Loyalty, Product
We would like to see more artificial intelligence tools. Fujifilm is giving us a couple of...
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Relationship
The support team is very good. We have an on-site engineer and an on-site application manager....
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Relationship, Product
The vendor proactively monitors things well. If the server went down, and if there were no...
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Relationship, Operations
During the deployment and even post-deployment phases, there was just one minor snag. The service...
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Value, Value, Value
The cost-benefit comparison of the product is good. Compared to the benefits we receive from the...
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