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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Director

Relationship

Fuji is not proactive. We are always the ones telling them about things. They handle the technical...

Oct 2025
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Director

Product

Synapse is good. Things are going well with it.

Oct 2025
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(0)
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Analyst/Coordinator

Loyalty, Value

The road map from Fujifilm is promising. There is a single database being promised that is...

Jul 2025
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(0)
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Analyst/Coordinator

Product

One of the big challenges we face with Fujifilm is the inability to maintain situational awareness...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

A lot of the challenges we face with Synapse stem from the fact that our direct contact was...

Jul 2025
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Analyst/Coordinator

Relationship, Product

We have definitely been pushing Fujifilm, and we have started to see progress. It is surprising that...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have explored being on the cloud with Fujifilm, and we are told it is possible, and that was...

Jul 2025
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(0)
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Analyst/Coordinator

Product

We are struggling to get basic functionality in Synapse at a level of stability where we can start...

Jul 2025
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(0)
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Analyst/Coordinator

Product

Fujifilm slapped together some products that they have acquired and tried to give them a unified...

Jul 2025
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Analyst/Coordinator

Product

Fujifilm’s model appears to be to throw everything together, get something out in the release cycle,...

Jul 2025
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Analyst/Coordinator

Relationship

The user support from another vendor is fantastic compared to Fujifilm's support. Fujifilm's support...

Jul 2025
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Analyst/Coordinator

Relationship, Product

The application crashes, and there are buggy codes. There is very high latency, and frequent user...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty

Interacting with Synapse is a chore, an inconvenience, and a painful experience. Rather than the...

Jul 2025
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(0)
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Analyst/Coordinator

Product, Value

Synapse is a highly integrated and interoperable AI platform with no extra charges or licensing...

Jun 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunities for product improvement are stability and performance of the product in...

Jun 2025
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(0)
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VP/Other Executive

Relationship

My negative review of Fujifilm's proactivity is probably more indicative of our regional partner's...

Mar 2025
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VP/Other Executive

Relationship, Operations, Product

Fujifilm needs to focus on maturing their platform and maintaining a consistent performance that is...

Mar 2025
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VP/Other Executive

Product

With Synapse, a lot of the elements of the GUI design are very good functionally. Those elements...

Mar 2025
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(0)
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VP/Other Executive

Relationship

Part of the challenge is the lack of expertise in the product. The platform is constantly evolving,...

Mar 2025
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(0)
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VP/Other Executive

Product

While we made some gains with Fujifilm, we also uncovered deficiencies and bugs that we are still...

Mar 2025
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(0)
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VP/Other Executive

Product, Value

Fujifilm has made a major architectural upgrade. The system is now primarily browser based with a...

Mar 2025
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(0)
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Analyst/Coordinator

Product

Fujifilm could improve our experience by upgrading the product with features required by radiologists....

Dec 2024
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(0)
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Director

Relationship, Product

Fuji still doesn't have a mobile application for the product. There are a lot of features still...

Dec 2024
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Director

Relationship

Fujifilm doesn't visit us. The last time I saw someone from Fujifilm was years ago. They just...

Dec 2024
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Director

Loyalty, Product

The problem with changing from Fujifilm is that we have a big data set now. It isn't easy to say we...

Dec 2024
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Manager

Operations

Fujifilm’s people are available every time for any new stuff or requests. They are available to do training....

Dec 2024
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(0)
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Manager

Product

There are no huge complaints about the workflow. There are some simple complaints that can be fixed...

Dec 2024
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(0)
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Manager

Relationship

Whenever we request anything, Fujifilm is happy to see whether what we request is applicable to the...

Dec 2024
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(0)
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Manager

Product

Since we moved to Fuji, the system has been stable. The stability of the system is the most...

Dec 2024
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(0)
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Manager

Relationship

Fuji’s service is fast. We don’t notice problems. With our previous vendor, any breakdown took a...

Dec 2024
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(0)
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Director

Product

I would buy Synapse again. It is fine. However, Fujifilm has the typical adoption issues. Synapse is...

Dec 2024
||
(0)
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Director

Loyalty

We have some challenges with Fujifilm. End users are not happy because we feel that things are not...

Dec 2024
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(0)
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Director

Relationship

Fujifilm is fine. They are doing well. They are supporting us. Synapse is used by only a small...

Dec 2024
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Manager

Operations

When it came to training, the application specialist we had initially was superb. Also, in the...

Dec 2024
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Manager

Relationship

Fujifilm doesn't take the lead with being proactive; I take the lead. They are not the ones who will...

Dec 2024
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Manager

Relationship

I have expressed my frustration at a particular setup that happened, and I was so distressed with...

Dec 2024
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(0)
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Manager

Product

Synapse has a great design. I love the coloration. The platform is very vibrant, and it speaks to...

Dec 2024
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(0)
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Manager

Relationship

I recommended the system to people very highly at the beginning, but I am hesitant to do that now...

Dec 2024
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(0)
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Manager

Relationship

We have had a bit of a stumbling block with the product since we had a cyberattack. The biggest...

Dec 2024
||
(0)
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Manager

Culture, Value

Fujifilm definitely avoids charging for every little thing. I haven’t found hidden costs, and I also...

Dec 2024
||
(0)
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Manager

Relationship

If I got a good service, I would buy this solution again, but the way things stand at the moment has...

Dec 2024
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(0)
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Manager

Product

Some of our staff members are unable to use the vendor's RIS and PACS products to their maximum...

Dec 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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