Synapse (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Relationship
We are still sorting out some upgrade issues. The solution is a work in progress. Fujifilm is being...
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Product
There is a different version that is better than the one we are on. In our version, we don't have a...
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Culture, Value
Fujifilm is not micro charging. We found that some of the things they did for us had no charges...
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Operations
The training was absolutely superb in the beginning, and even the follow-up was good. Synapse is...
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Product
Synapse can integrate. We haven't fully tested the integration, but we know that it does work.
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Relationship
A lot of strides have been made to improve the relationship, and there has been a lot of progress...
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Relationship
Fuji is not proactive. We are always the ones telling them about things. They handle the technical...
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Product
Synapse is good. Things are going well with it.
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Loyalty, Value
The road map from Fujifilm is promising. There is a single database being promised that is...
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Product
One of the big challenges we face with Fujifilm is the inability to maintain situational awareness...
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Relationship, Operations
A lot of the challenges we face with Synapse stem from the fact that our direct contact was...
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Relationship, Product
We have definitely been pushing Fujifilm, and we have started to see progress. It is surprising that...
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Loyalty, Product
We have explored being on the cloud with Fujifilm, and we are told it is possible, and that was...
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Product
We are struggling to get basic functionality in Synapse at a level of stability where we can start...
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Product
Fujifilm slapped together some products that they have acquired and tried to give them a unified...
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Product
Fujifilm’s model appears to be to throw everything together, get something out in the release cycle,...
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Relationship
The user support from another vendor is fantastic compared to Fujifilm's support. Fujifilm's support...
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Relationship, Product
The application crashes, and there are buggy codes. There is very high latency, and frequent user...
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Loyalty
Interacting with Synapse is a chore, an inconvenience, and a painful experience. Rather than the...
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Product, Value
Synapse is a highly integrated and interoperable AI platform with no extra charges or licensing...
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Relationship, Product
The biggest opportunities for product improvement are stability and performance of the product in...
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Commentary Summary
Comment Type Breakout