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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

One change that Fujifilm could make to improve our experience would be to have fewer system outages.

Nov 2025
||
(0)
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Manager

Operations, Product

The thing I like most about Synapse is that it is very easy to use.

Oct 2025
||
(0)
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Manager

Relationship

Fujifilm’s main strength is their fast technical support.

Oct 2025
||
(0)
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Analyst/Coordinator

Operations, Product

The thing I like most about Synapse is its ease of use.

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

Fuji's greatest strengths are their expertise, availability, and maintenance service, including...

Oct 2025
||
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Manager

Relationship

Fujifilm's greatest strength is that they are a large company with strong responsiveness.

Oct 2025
||
(0)
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Manager

Loyalty

The biggest opportunity to improve Synapse would be adapting to new projects and the evolving needs...

Oct 2025
||
(0)
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Manager

Relationship, Operations

Fujifilm could improve the customer experience by providing better training, faster response times,...

Oct 2025
||
(0)
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Manager

Product

Synapse is a good product overall.

Oct 2025
||
(0)
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Director

Relationship

Fuji is not proactive. We are always the ones telling them about things. They handle the technical...

Oct 2025
||
(0)
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Director

Product

Synapse is good. Things are going well with it.

Oct 2025
||
(0)
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Manager

Relationship

Fujifilm's strength is that their top-level people are easily available and hear our requests. I...

Oct 2025
||
(0)
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Manager

Relationship

Some areas of improvement for Fujifilm include their support and after-sales service. Fujifilm's...

Oct 2025
||
(0)
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Manager

Product, Value

Fujifilm's product needs to be more competitive in terms of price. There is also a viewer issue. The...

Oct 2025
||
(0)
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Manager

Product

Synapse is much easier to work with than another PACS that we use, at least from the IT side....

Oct 2025
||
(0)
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VP/Other Executive

Product

My favorite things about the product are that it is robust and stable.

Oct 2025
||
(0)
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VP/Other Executive

Operations

The vendor's biggest opportunity for improvement is having better training in our area for...

Oct 2025
||
(0)
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VP/Other Executive

Relationship, Product

Fujifilm's biggest strengths are having a good, stable, and mature product and wide applications.

Oct 2025
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(0)
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Manager

Relationship

Fujifilm could offer more local influence over product design.

Sep 2025
||
(0)
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Manager

Relationship

Fujifilm has a great support team.

Sep 2025
||
(0)
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Manager

Product

Fujifilm needs to give HL7 visibility to PACS admins, and there needs to be more HL7 configurability...

Sep 2025
||
(0)
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Manager

Operations, Product

I like that the user interface of Synapse is easy to use.

Sep 2025
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(0)
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Analyst/Coordinator

Relationship, Product

Fujifilm could make some changes to improve our experience with the system's stability and...

Aug 2025
||
(0)
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Manager

Relationship

I have positive feedback overall and am satisfied with Fujifilm. They have been a strong partner and...

Jul 2025
||
(0)
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Manager

Loyalty

I believe the tool will offer many more possibilities moving forward. We haven’t done many updates...

Jul 2025
||
(0)
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Manager

Relationship

A constructive criticism for Fujifilm would be more proactivity. There is room for improvement...

Jul 2025
||
(0)
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Manager

Culture

We are not paying an excessive amount. For us to renew the contract, Fujifilm has to present...

Jul 2025
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(0)
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Physician

Relationship, Product

Synapse is a really stable product. If there is a problem with the solution, Fujifilm's engineers...

Jul 2025
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Physician

Relationship

Fujifilm has excellent people to work with. They bend over backwards to make things work. They will...

Jul 2025
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Manager

Product

The system's external access works really well. The clinicians outside of our hospital are happy...

Jul 2025
||
(0)
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Manager

Relationship, Product

Integration has been a real sticking point with Fujifilm. That isn't necessarily Fujifilm's fault....

Jul 2025
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(0)
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Manager

Relationship

Knowing what we know now, we would probably not buy Synapse again. However, if we were transported...

Jul 2025
||
(0)
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Manager

Product

Driving tangible outcomes is difficult with Synapse because Fujifilm hasn't really been driving...

Jul 2025
||
(0)
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Manager

Relationship

Fujifilm's support team is amazing. I can't speak highly enough of Fujifilm's actual service team....

Jul 2025
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(0)
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Manager

Operations

Fujifilm's training hasn't been as thorough as it could have been in terms of boots on the ground to...

Jul 2025
||
(0)
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Manager

Loyalty

We had a clinical risk situation with Synapse at one point. However, since a lot of our issues came...

Jul 2025
||
(0)
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Manager

Relationship

With Fujifilm, I wouldn't say that there is proactive monitoring on some of the things that can go...

Jul 2025
||
(0)
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Manager

Culture, Loyalty, Product

Most of the system's functionality is pretty good. However, we were told that one specific thing...

Jul 2025
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(0)
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Manager

Product

All of our people found clinical risk issues within our version of Synapse and its reports. If a...

Jul 2025
||
(0)
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Manager

Product

Outside of a reporting perspective, our version of the system is fantastic. The functionality that...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty, Value

The road map from Fujifilm is promising. There is a single database being promised that is...

Jul 2025
||
(0)
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Analyst/Coordinator

Product

One of the big challenges we face with Fujifilm is the inability to maintain situational awareness...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

A lot of the challenges we face with Synapse stem from the fact that our direct contact was...

Jul 2025
||
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Analyst/Coordinator

Relationship, Product

We have definitely been pushing Fujifilm, and we have started to see progress. It is surprising that...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have explored being on the cloud with Fujifilm, and we are told it is possible, and that was...

Jul 2025
||
(0)
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Analyst/Coordinator

Product

We are struggling to get basic functionality in Synapse at a level of stability where we can start...

Jul 2025
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(0)
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Analyst/Coordinator

Product

Fujifilm slapped together some products that they have acquired and tried to give them a unified...

Jul 2025
||
(0)
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Analyst/Coordinator

Product

Fujifilm’s model appears to be to throw everything together, get something out in the release cycle,...

Jul 2025
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Analyst/Coordinator

Relationship

The user support from another vendor is fantastic compared to Fujifilm's support. Fujifilm's support...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The application crashes, and there are buggy codes. There is very high latency, and frequent user...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty

Interacting with Synapse is a chore, an inconvenience, and a painful experience. Rather than the...

Jul 2025
||
(0)
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Physician

Relationship

Fujifilm has excellent, engaged, and enthusiastic staff members who are eager to make an excellent...

Jul 2025
||
(0)
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Manager

Product

We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...

Jul 2025
||
(0)
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Manager

Relationship

The vendor is proactive. They are always notifying us about things they detect. We have a pretty...

Jul 2025
||
(0)
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Manager

Value

Our return from the product is intangible. Because of our institution type, our return is the...

Jul 2025
||
(0)
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Manager

Operations

While there was initial training, I would like there to be annual ongoing training sessions. Sure,...

Jul 2025
||
(0)
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Manager

Product

We see measurable outcomes but not directly from the software. It is more the tool we interact with,...

Jul 2025
||
(0)
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Manager

Loyalty

I can’t confirm or rule out Synapse as being part of our long-term plans because per current...

Jul 2025
||
(0)
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Manager

Product

The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...

Jul 2025
||
(0)
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Manager

Operations

What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...

Jul 2025
||
(0)
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Manager

Product

The old stuff works. It gets the job done. This product has been in the facility for many years. For...

Jul 2025
||
(0)
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Manager

Product

I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...

Jul 2025
||
(0)
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Manager

Operations

Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...

Jul 2025
||
(0)
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Manager

Relationship

Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...

Jul 2025
||
(0)
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Manager

Product

Fujifilm could improve search and post-processing workflows, and they could improve operational...

Jul 2025
||
(0)
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Manager

Operations

Fujifilm should implement an active training module to refresh users’ knowledge on things.

Jul 2025
||
(0)
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Manager

Relationship, Product

Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...

Jul 2025
||
(0)
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Analyst/Coordinator

Product, Value

Synapse is a highly integrated and interoperable AI platform with no extra charges or licensing...

Jun 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunities for product improvement are stability and performance of the product in...

Jun 2025
||
(0)
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CIO

Culture, Relationship

Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....

May 2025
||
(0)
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CIO

Loyalty

Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...

May 2025
||
(0)
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VP/Other Executive

Relationship

My negative review of Fujifilm's proactivity is probably more indicative of our regional partner's...

Mar 2025
||
(0)
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VP/Other Executive

Relationship, Operations, Product

Fujifilm needs to focus on maturing their platform and maintaining a consistent performance that is...

Mar 2025
||
(0)
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VP/Other Executive

Product

With Synapse, a lot of the elements of the GUI design are very good functionally. Those elements...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

Part of the challenge is the lack of expertise in the product. The platform is constantly evolving,...

Mar 2025
||
(0)
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VP/Other Executive

Product

While we made some gains with Fujifilm, we also uncovered deficiencies and bugs that we are still...

Mar 2025
||
(0)
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VP/Other Executive

Product, Value

Fujifilm has made a major architectural upgrade. The system is now primarily browser based with a...

Mar 2025
||
(0)
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Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
||
(0)
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Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
||
(0)
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Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
||
(0)
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Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

Fujifilm could improve our experience by upgrading the product with features required by radiologists....

Dec 2024
||
(0)
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Director

Relationship, Product

Fuji still doesn't have a mobile application for the product. There are a lot of features still...

Dec 2024
||
(0)
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Director

Relationship

Fujifilm doesn't visit us. The last time I saw someone from Fujifilm was years ago. They just...

Dec 2024
||
(0)
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Director

Loyalty, Product

The problem with changing from Fujifilm is that we have a big data set now. It isn't easy to say we...

Dec 2024
||
(0)
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Director

Loyalty, Operations

We need to figure out how to offer secure online access for patients via shared links. That is a big...

Dec 2024
||
(0)
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Director

Relationship

We have full service and maintenance through Fujifilm. The reliability of the system and the support...

Dec 2024
||
(0)
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Manager

Operations

Fujifilm’s people are available every time for any new stuff or requests. They are available to do training....

Dec 2024
||
(0)
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Manager

Product

There are no huge complaints about the workflow. There are some simple complaints that can be fixed...

Dec 2024
||
(0)
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Manager

Relationship

Whenever we request anything, Fujifilm is happy to see whether what we request is applicable to the...

Dec 2024
||
(0)
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Manager

Product

Since we moved to Fuji, the system has been stable. The stability of the system is the most...

Dec 2024
||
(0)
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Manager

Relationship

Fuji’s service is fast. We don’t notice problems. With our previous vendor, any breakdown took a...

Dec 2024
||
(0)
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Director

Product

I would buy Synapse again. It is fine. However, Fujifilm has the typical adoption issues. Synapse is...

Dec 2024
||
(0)
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Director

Loyalty

We have some challenges with Fujifilm. End users are not happy because we feel that things are not...

Dec 2024
||
(0)
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Director

Relationship

Fujifilm is fine. They are doing well. They are supporting us. Synapse is used by only a small...

Dec 2024
||
(0)
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Manager

Relationship

The strength of the Fujifilm team is their service and support. They are quite responsive with any...

Dec 2024
||
(0)
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Manager

Relationship

Fujifilm’s strength is their support, but their weakness is how much customers need that support. I...

Dec 2024
||
(0)
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Manager

Relationship

Support is generally done by email. If there are major emergencies, a Fujifilm engineer will call us...

Dec 2024
||
(0)
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Manager

Product

I disagree with Fujifilm's vision that a PACS should have a browser-based UI. Having a browser-based...

Dec 2024
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(0)
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Manager

Culture, Value

The costs for the software support and licenses are all fine and clear up front. For example,...

Dec 2024
||
(0)
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Manager

Relationship, Product

Fujifilm is honest in their promotion of the product. When they say something will work, it...

Dec 2024
||
(0)
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Manager

Product

The ease of use could be improved with one particular function for annotating images. The annotation...

Dec 2024
||
(0)
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Manager

Product

A lot of our department probably believes that Fujifilm isn’t very good at upgrades, but from my...

Dec 2024
||
(0)
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Manager

Loyalty

Fujifilm is very good with integration, though it could be a bit faster. I believe my satisfaction...

Dec 2024
||
(0)
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Manager

Operations

The training we received, especially when migrating to our current version, covered most of the...

Dec 2024
||
(0)
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Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
||
(0)
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Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
||
(0)
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Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
||
(0)
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Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
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Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
||
(0)
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Manager

Relationship

There are no user groups. The user groups in the US aren't extended to our area. The service is...

Dec 2024
||
(0)
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Manager

Product

The biggest opportunity for product improvement is workflow orchestration.

Dec 2024
||
(0)
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Manager

Product

What we like most about the product are the admin tools and the fact that the product is user friendly....

Dec 2024
||
(0)
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Manager

Operations

When it came to training, the application specialist we had initially was superb. Also, in the...

Dec 2024
||
(0)
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Manager

Relationship

Fujifilm doesn't take the lead with being proactive; I take the lead. They are not the ones who will...

Dec 2024
||
(0)
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Manager

Relationship

I have expressed my frustration at a particular setup that happened, and I was so distressed with...

Dec 2024
||
(0)
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Manager

Product

Synapse has a great design. I love the coloration. The platform is very vibrant, and it speaks to...

Dec 2024
||
(0)
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Manager

Relationship

I recommended the system to people very highly at the beginning, but I am hesitant to do that now...

Dec 2024
||
(0)
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Manager

Relationship

We have had a bit of a stumbling block with the product since we had a cyberattack. The biggest...

Dec 2024
||
(0)
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Manager

Culture, Value

Fujifilm definitely avoids charging for every little thing. I haven’t found hidden costs, and I also...

Dec 2024
||
(0)
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Manager

Relationship

If I got a good service, I would buy this solution again, but the way things stand at the moment has...

Dec 2024
||
(0)
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Manager

Product

Some of our staff members are unable to use the vendor's RIS and PACS products to their maximum...

Dec 2024
||
(0)
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Manager

Product

One of the best features of Synapse is the 3D image display. We also like the mobile PACS capability...

Dec 2024
||
(0)
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Manager

Relationship, Product

Synapse needs an update. We would like Fujifilm to focus on improving the image results.

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm is a strong partner, and we have a good relationship. They are very cooperative and...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

Fujifilm needs to be more innovative. For starters, they need to improve the interface design to be...

Dec 2024
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Analyst/Coordinator

Product

We would like to see Fujifilm develop images that can be viewed on virtual reality devices.

Dec 2024
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Director

Loyalty, Relationship

We decided to go with Fujifilm because our previous vendor was a local vendor, and we couldn't...

Dec 2024
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Director

Operations

There is no training with Fujifilm. Calendars are not shared on time unless we request them, so...

Dec 2024
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Director

Culture, Value

Fujifilm’s pricing is cheaper than other vendors, but it would be very difficult for small...

Dec 2024
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Director

Relationship, Operations

Fujifilm should understand the local needs and expectations of their customers. Sometimes they come...

Dec 2024
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