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Synapse (Global) Commentary
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Eder Lagemann
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User Commentary

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Analyst/Coordinator

Loyalty, Value

The road map from Fujifilm is promising. There is a single database being promised that is...

Jul 2025
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Analyst/Coordinator

Product

One of the big challenges we face with Fujifilm is the inability to maintain situational awareness...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

A lot of the challenges we face with Synapse stem from the fact that our direct contact was...

Jul 2025
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Analyst/Coordinator

Relationship, Product

We have definitely been pushing Fujifilm, and we have started to see progress. It is surprising that...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have explored being on the cloud with Fujifilm, and we are told it is possible, and that was...

Jul 2025
||
(0)
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Analyst/Coordinator

Product

We are struggling to get basic functionality in Synapse at a level of stability where we can start...

Jul 2025
||
(0)
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Analyst/Coordinator

Product

Fujifilm slapped together some products that they have acquired and tried to give them a unified...

Jul 2025
||
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Analyst/Coordinator

Product

Fujifilm’s model appears to be to throw everything together, get something out in the release cycle,...

Jul 2025
||
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Analyst/Coordinator

Relationship

The user support from another vendor is fantastic compared to Fujifilm's support. Fujifilm's support...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship, Product

The application crashes, and there are buggy codes. There is very high latency, and frequent user...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty

Interacting with Synapse is a chore, an inconvenience, and a painful experience. Rather than the...

Jul 2025
||
(0)
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Physician

Relationship

Fujifilm has excellent, engaged, and enthusiastic staff members who are eager to make an excellent...

Jul 2025
||
(0)
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Manager

Product

We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...

Jul 2025
||
(0)
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Manager

Relationship

The vendor is proactive. They are always notifying us about things they detect. We have a pretty...

Jul 2025
||
(0)
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Manager

Value

Our return from the product is intangible. Because of our institution type, our return is the...

Jul 2025
||
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Manager

Operations

While there was initial training, I would like there to be annual ongoing training sessions. Sure,...

Jul 2025
||
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Manager

Product

We see measurable outcomes but not directly from the software. It is more the tool we interact with,...

Jul 2025
||
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Manager

Loyalty

I can’t confirm or rule out Synapse as being part of our long-term plans because per current...

Jul 2025
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(0)
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Manager

Product

The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...

Jul 2025
||
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Manager

Operations

What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...

Jul 2025
||
(0)
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Manager

Product

The old stuff works. It gets the job done. This product has been in the facility for many years. For...

Jul 2025
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(0)
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Manager

Product

I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...

Jul 2025
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(0)
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Manager

Operations

Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...

Jul 2025
||
(0)
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Manager

Relationship

Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...

Jul 2025
||
(0)
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Manager

Product

Fujifilm could improve search and post-processing workflows, and they could improve operational...

Jul 2025
||
(0)
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Manager

Operations

Fujifilm should implement an active training module to refresh users’ knowledge on things.

Jul 2025
||
(0)
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Manager

Relationship, Product

Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...

Jul 2025
||
(0)
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Analyst/Coordinator

Product, Value

Synapse is a highly integrated and interoperable AI platform with no extra charges or licensing...

Jun 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunities for product improvement are stability and performance of the product in...

Jun 2025
||
(0)
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CIO

Culture, Relationship

Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....

May 2025
||
(0)
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CIO

Loyalty

Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...

May 2025
||
(0)
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VP/Other Executive

Relationship

My negative review of Fujifilm's proactivity is probably more indicative of our regional partner's...

Mar 2025
||
(0)
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VP/Other Executive

Relationship, Operations, Product

Fujifilm needs to focus on maturing their platform and maintaining a consistent performance that is...

Mar 2025
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(0)
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VP/Other Executive

Product

With Synapse, a lot of the elements of the GUI design are very good functionally. Those elements...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

Part of the challenge is the lack of expertise in the product. The platform is constantly evolving,...

Mar 2025
||
(0)
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VP/Other Executive

Product

While we made some gains with Fujifilm, we also uncovered deficiencies and bugs that we are still...

Mar 2025
||
(0)
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VP/Other Executive

Product, Value

Fujifilm has made a major architectural upgrade. The system is now primarily browser based with a...

Mar 2025
||
(0)
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Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
||
(0)
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Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
||
(0)
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Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
||
(0)
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Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Fujifilm could improve our experience by upgrading the product with features required by radiologists....

Dec 2024
||
(0)
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Director

Relationship, Product

Fuji still doesn't have a mobile application for the product. There are a lot of features still...

Dec 2024
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(0)
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Director

Relationship

Fujifilm doesn't visit us. The last time I saw someone from Fujifilm was years ago. They just...

Dec 2024
||
(0)
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Director

Loyalty, Product

The problem with changing from Fujifilm is that we have a big data set now. It isn't easy to say we...

Dec 2024
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(0)
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Director

Loyalty, Operations

We need to figure out how to offer secure online access for patients via shared links. That is a big...

Dec 2024
||
(0)
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Director

Relationship

We have full service and maintenance through Fujifilm. The reliability of the system and the support...

Dec 2024
||
(0)
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Manager

Operations

Fujifilm’s people are available every time for any new stuff or requests. They are available to do training....

Dec 2024
||
(0)
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Manager

Product

There are no huge complaints about the workflow. There are some simple complaints that can be fixed...

Dec 2024
||
(0)
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Manager

Relationship

Whenever we request anything, Fujifilm is happy to see whether what we request is applicable to the...

Dec 2024
||
(0)
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Manager

Product

Since we moved to Fuji, the system has been stable. The stability of the system is the most...

Dec 2024
||
(0)
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Manager

Relationship

Fuji’s service is fast. We don’t notice problems. With our previous vendor, any breakdown took a...

Dec 2024
||
(0)
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Director

Product

I would buy Synapse again. It is fine. However, Fujifilm has the typical adoption issues. Synapse is...

Dec 2024
||
(0)
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Director

Loyalty

We have some challenges with Fujifilm. End users are not happy because we feel that things are not...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Fujifilm is fine. They are doing well. They are supporting us. Synapse is used by only a small...

Dec 2024
||
(0)
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Manager

Relationship

The strength of the Fujifilm team is their service and support. They are quite responsive with any...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Fujifilm’s strength is their support, but their weakness is how much customers need that support. I...

Dec 2024
||
(0)
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Manager

Relationship

Support is generally done by email. If there are major emergencies, a Fujifilm engineer will call us...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Product

I disagree with Fujifilm's vision that a PACS should have a browser-based UI. Having a browser-based...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The costs for the software support and licenses are all fine and clear up front. For example,...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Fujifilm is honest in their promotion of the product. When they say something will work, it...

Dec 2024
||
(0)
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Manager

Product

The ease of use could be improved with one particular function for annotating images. The annotation...

Dec 2024
||
(0)
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Manager

Product

A lot of our department probably believes that Fujifilm isn’t very good at upgrades, but from my...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

Fujifilm is very good with integration, though it could be a bit faster. I believe my satisfaction...

Dec 2024
||
(0)
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Manager

Operations

The training we received, especially when migrating to our current version, covered most of the...

Dec 2024
||
(0)
 Thank you  Helpful

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Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
||
(0)
 Thank you  Helpful

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Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are no user groups. The user groups in the US aren't extended to our area. The service is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for product improvement is workflow orchestration.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What we like most about the product are the admin tools and the fact that the product is user friendly....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When it came to training, the application specialist we had initially was superb. Also, in the...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Fujifilm doesn't take the lead with being proactive; I take the lead. They are not the ones who will...

Dec 2024
||
(0)
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 or  to see details.

Manager

Relationship

I have expressed my frustration at a particular setup that happened, and I was so distressed with...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Synapse has a great design. I love the coloration. The platform is very vibrant, and it speaks to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I recommended the system to people very highly at the beginning, but I am hesitant to do that now...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a bit of a stumbling block with the product since we had a cyberattack. The biggest...

Dec 2024
||
(0)
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Manager

Culture, Value

Fujifilm definitely avoids charging for every little thing. I haven’t found hidden costs, and I also...

Dec 2024
||
(0)
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 or  to see details.

Manager

Relationship

If I got a good service, I would buy this solution again, but the way things stand at the moment has...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of our staff members are unable to use the vendor's RIS and PACS products to their maximum...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Product

One of the best features of Synapse is the 3D image display. We also like the mobile PACS capability...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Synapse needs an update. We would like Fujifilm to focus on improving the image results.

Dec 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Fujifilm is a strong partner, and we have a good relationship. They are very cooperative and...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

Fujifilm needs to be more innovative. For starters, they need to improve the interface design to be...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

We would like to see Fujifilm develop images that can be viewed on virtual reality devices.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We decided to go with Fujifilm because our previous vendor was a local vendor, and we couldn't...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Operations

There is no training with Fujifilm. Calendars are not shared on time unless we request them, so...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Value

Fujifilm’s pricing is cheaper than other vendors, but it would be very difficult for small...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Fujifilm should understand the local needs and expectations of their customers. Sometimes they come...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Synapse's extreme slowness is an area for improvement. The vendor needs to fix slowness problems and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes we have problems with certain issues with service calls, and it can take a long time...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The way that Fujifilm supports us is we have a service contract. However, for a radiologist's...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Synapse is good. It is easy. We are linked with our medical records, and the information from the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Executive involvement is a serious problem here. The most critical point that we have at this moment...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have tried to have all the information be digital. Nobody has been able to develop that, nor can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I have had the opportunity to see other systems, and there are always problems pending to be solved....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
||
(0)
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