All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

Synapse (Global) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
Latin America PACS 2024:
A Look at Vendor Performance in an Evolving Market
October 2024
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Fujifilm could improve our experience by upgrading the product with features required by radiologists....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Fuji still doesn't have a mobile application for the product. There are a lot of features still...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm doesn't visit us. The last time I saw someone from Fujifilm was years ago. They just...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The problem with changing from Fujifilm is that we have a big data set now. It isn't easy to say we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We need to figure out how to offer secure online access for patients via shared links. That is a big...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have full service and maintenance through Fujifilm. The reliability of the system and the support...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm’s people are available every time for any new stuff or requests. They are available to do training....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are no huge complaints about the workflow. There are some simple complaints that can be fixed...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever we request anything, Fujifilm is happy to see whether what we request is applicable to the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Since we moved to Fuji, the system has been stable. The stability of the system is the most...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fuji’s service is fast. We don’t notice problems. With our previous vendor, any breakdown took a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would buy Synapse again. It is fine. However, Fujifilm has the typical adoption issues. Synapse is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have some challenges with Fujifilm. End users are not happy because we feel that things are not...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm is fine. They are doing well. They are supporting us. Synapse is used by only a small...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The strength of the Fujifilm team is their service and support. They are quite responsive with any...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm’s strength is their support, but their weakness is how much customers need that support. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Support is generally done by email. If there are major emergencies, a Fujifilm engineer will call us...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I disagree with Fujifilm's vision that a PACS should have a browser-based UI. Having a browser-based...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The costs for the software support and licenses are all fine and clear up front. For example,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm is honest in their promotion of the product. When they say something will work, it...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The ease of use could be improved with one particular function for annotating images. The annotation...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A lot of our department probably believes that Fujifilm isn’t very good at upgrades, but from my...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Fujifilm is very good with integration, though it could be a bit faster. I believe my satisfaction...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training we received, especially when migrating to our current version, covered most of the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are no user groups. The user groups in the US aren't extended to our area. The service is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for product improvement is workflow orchestration.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What we like most about the product are the admin tools and the fact that the product is user friendly....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When it came to training, the application specialist we had initially was superb. Also, in the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm doesn't take the lead with being proactive; I take the lead. They are not the ones who will...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have expressed my frustration at a particular setup that happened, and I was so distressed with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse has a great design. I love the coloration. The platform is very vibrant, and it speaks to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I recommended the system to people very highly at the beginning, but I am hesitant to do that now...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had a bit of a stumbling block with the product since we had a cyberattack. The biggest...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Fujifilm definitely avoids charging for every little thing. I haven’t found hidden costs, and I also...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I got a good service, I would buy this solution again, but the way things stand at the moment has...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of our staff members are unable to use the vendor's RIS and PACS products to their maximum...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the best features of Synapse is the 3D image display. We also like the mobile PACS capability...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Synapse needs an update. We would like Fujifilm to focus on improving the image results.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Fujifilm is a strong partner, and we have a good relationship. They are very cooperative and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Fujifilm needs to be more innovative. For starters, they need to improve the interface design to be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like to see Fujifilm develop images that can be viewed on virtual reality devices.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We decided to go with Fujifilm because our previous vendor was a local vendor, and we couldn't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is no training with Fujifilm. Calendars are not shared on time unless we request them, so...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Fujifilm’s pricing is cheaper than other vendors, but it would be very difficult for small...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Fujifilm should understand the local needs and expectations of their customers. Sometimes they come...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Synapse's extreme slowness is an area for improvement. The vendor needs to fix slowness problems and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes we have problems with certain issues with service calls, and it can take a long time...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The way that Fujifilm supports us is we have a service contract. However, for a radiologist's...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Synapse is good. It is easy. We are linked with our medical records, and the information from the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Executive involvement is a serious problem here. The most critical point that we have at this moment...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have tried to have all the information be digital. Nobody has been able to develop that, nor can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I have had the opportunity to see other systems, and there are always problems pending to be solved....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

We are satisfied with Synapse. We don't have costs for every little development. It is a very stable...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are going to move to a newer version of the product, and I see that as a good thing because...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Every time I have needed the vendor's support, including when we have had an emergency, I have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

As far as integration with Synapse goes, the difficulty has more to do with the other vendors we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor could make an app so that both the requesting doctor and the radiologist could use the system....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor could improve their training by making videos or demonstrations so that it is not too overwhelming....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

Fujifilm's strengths are their availability and their system's ease of use.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The vendor's opportunity for improvement is around releasing more licenses at a good price. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The vendor offers a reputable brand. The system is simple and easy to use.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is an opportunity for improvement in after-sales support.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

What I like most about the product is its user-friendliness. Fujifilm has proactive people,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for improvement is for Synapse to be able to sync with other types of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

To improve our experience, the vendor could arrange more training sessions with users whenever there...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​