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Synapse (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
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Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
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Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
||
(0)
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Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
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Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
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(0)
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Physician

Product, Value

We are satisfied with Synapse. We don't have costs for every little development. It is a very stable...

Jul 2024
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(0)
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Manager

Loyalty, Relationship

We are going to move to a newer version of the product, and I see that as a good thing because...

Jul 2024
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(0)
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Manager

Relationship

Every time I have needed the vendor's support, including when we have had an emergency, I have...

Jul 2024
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Manager

Product

As far as integration with Synapse goes, the difficulty has more to do with the other vendors we...

Jul 2024
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(0)
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Manager

Product

The vendor could make an app so that both the requesting doctor and the radiologist could use the system....

Jul 2024
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(0)
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Manager

Operations

The vendor could improve their training by making videos or demonstrations so that it is not too overwhelming....

Jul 2024
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(0)
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Physician

Relationship, Operations, Product

Fujifilm's strengths are their availability and their system's ease of use.

Jun 2024
||
(0)
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Physician

Value

The vendor's opportunity for improvement is around releasing more licenses at a good price. The...

Jun 2024
||
(0)
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Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
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(0)
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Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
||
(0)
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Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
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(0)
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Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
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(0)
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Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
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(0)
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Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
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(0)
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Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
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(0)
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Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
||
(0)
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Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
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(0)
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Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
||
(0)
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Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
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(0)
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Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
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(0)
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Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
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(0)
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Manager

Operations, Product

The vendor offers a reputable brand. The system is simple and easy to use.

Mar 2024
||
(0)
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Manager

Relationship

There is an opportunity for improvement in after-sales support.

Mar 2024
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(0)
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Manager

Culture

What I like most about the product is its user-friendliness. Fujifilm has proactive people,...

Mar 2024
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(0)
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Manager

Product

The biggest opportunity for improvement is for Synapse to be able to sync with other types of...

Mar 2024
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(0)
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Manager

Operations

To improve our experience, the vendor could arrange more training sessions with users whenever there...

Mar 2024
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(0)
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VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
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(0)
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VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
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(0)
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VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
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(0)
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VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
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(0)
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Director

Loyalty, Product

Synapse is a complete system that is easy to use. We appreciate the integrated module for 3D...

Dec 2023
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(0)
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Director

Relationship

Fujifilm's team has a high level of expertise when it comes to PACS.

Dec 2023
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(0)
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Director

Product

We would like to see Fujifilm increase Synapse's compatibility with radiotherapy systems.

Dec 2023
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(0)
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Director

Relationship

I would like to see Fujifilm make some changes in the way requests for action are received via...

Dec 2023
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(0)
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Manager

Operations

All our users know Synapse because we have been using it for so long. Minimal training or support is...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

We have a plan in place with the vendor, so I think our satisfaction will be decent next year....

Dec 2023
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(0)
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Analyst/Coordinator

Product

The work our radiologists do is complex. We found several gaps in the solution that we have spent...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...

Dec 2023
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(0)
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Analyst/Coordinator

Value

Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...

Dec 2023
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(0)
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Manager

Relationship

We use a third-party vendor for support, and that can be very challenging at times because they are...

Dec 2023
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(0)
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Manager

Product

In terms of functionality, Synapse is challenging to use in a virtual environment despite the fact...

Dec 2023
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(0)
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Manager

Loyalty

Based on the challenges that we are experiencing, we are in the early stages of exploring go-forward...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Fujifilm has a good technical team to conduct projects.

Dec 2023
||
(0)
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Manager

Relationship

Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....

Dec 2023
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(0)
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Director

Product

The strongest part of Synapse is its interface. It presents different filters and is flexible to edit....

Oct 2023
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(0)
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Director

Product

Fujifilm could improve Synapse by providing monitoring tools for administrators, such as tools to...

Oct 2023
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(0)
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Analyst/Coordinator

Product

We use Fujifilm's product for our tomosynthesis display and sequence. Fujifilm has a friendly team...

Sep 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

Fujifilm could work on improving aspects of the product, such as the measurements of the...

Sep 2023
||
(0)
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CIO

Relationship

Fujifilm has a really good team. They know their product and the market very well, so they are able...

Sep 2023
||
(0)
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CIO

Relationship, Product

The workflow of Synapse is simple, and it is easy to manage the information. The Fujifilm team is...

Sep 2023
||
(0)
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 or  to see details.

CIO

Relationship, Product

Fujifilm could improve the accessibility of the system, especially for sites with poor internet connectivity....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We wish Fujifilm had a user group meeting for advanced customers to share their experience with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm understands their product. They have market experience, and they stay current with the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the work environment of Synapse. The system makes it simple to manage information, and the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve the streaming capabilities of Synapse to enable access from networks with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I would like Fujifilm to conduct advanced user forums where we could share experiences.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm needs to improve their post-processing tools and the tool for 3D reconstructions and ensure...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One of the strong points of Synapse is its speed. In the past, when I have worked with other PACS,...

Aug 2023
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(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

With Synapse, there is always an issue with improving the data. When we make mistakes in entering...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Fujifilm could improve the way we visualize volumes and the 3D imaging. If we want to have all three...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

When we negotiated with Fujifilm, they missed a few functionalities, and now we are correcting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We like that Synapse is very easy to use and has advantages that other solutions don't. One of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The only thing that we haven't accomplished yet with Fujifilm is getting them to let us download...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our implementation with Fujifilm wasn't bad, but it wasn't perfect either. The system had a lot of...

Jul 2023
||
(0)
 Thank you  Helpful

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