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Synapse (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Loyalty, Relationship

We decided to go with Fujifilm because our previous vendor was a local vendor, and we couldn't...

Dec 2024
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Director

Operations

There is no training with Fujifilm. Calendars are not shared on time unless we request them, so...

Dec 2024
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Director

Culture, Value

Fujifilm’s pricing is cheaper than other vendors, but it would be very difficult for small...

Dec 2024
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Director

Relationship, Operations

Fujifilm should understand the local needs and expectations of their customers. Sometimes they come...

Dec 2024
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Director

Relationship, Product

Synapse's extreme slowness is an area for improvement. The vendor needs to fix slowness problems and...

Oct 2024
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Director

Relationship

Sometimes we have problems with certain issues with service calls, and it can take a long time...

Oct 2024
||
(0)
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Director

Culture

The way that Fujifilm supports us is we have a service contract. However, for a radiologist's...

Oct 2024
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(0)
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CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
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(0)
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CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
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(0)
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VP/Other Executive

Loyalty, Product

Synapse is good. It is easy. We are linked with our medical records, and the information from the...

Aug 2024
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VP/Other Executive

Product

Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...

Aug 2024
||
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VP/Other Executive

Relationship

Executive involvement is a serious problem here. The most critical point that we have at this moment...

Aug 2024
||
(0)
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VP/Other Executive

Product

We have tried to have all the information be digital. Nobody has been able to develop that, nor can...

Aug 2024
||
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VP/Other Executive

Product

I have had the opportunity to see other systems, and there are always problems pending to be solved....

Aug 2024
||
(0)
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Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
||
(0)
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Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
||
(0)
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Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
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Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
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Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
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(0)
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Physician

Product, Value

We are satisfied with Synapse. We don't have costs for every little development. It is a very stable...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship

We are going to move to a newer version of the product, and I see that as a good thing because...

Jul 2024
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Manager

Relationship

Every time I have needed the vendor's support, including when we have had an emergency, I have...

Jul 2024
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Manager

Product

As far as integration with Synapse goes, the difficulty has more to do with the other vendors we...

Jul 2024
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Manager

Product

The vendor could make an app so that both the requesting doctor and the radiologist could use the system....

Jul 2024
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(0)
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Manager

Operations

The vendor could improve their training by making videos or demonstrations so that it is not too overwhelming....

Jul 2024
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(0)
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Physician

Relationship, Operations, Product

Fujifilm's strengths are their availability and their system's ease of use.

Jun 2024
||
(0)
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Physician

Value

The vendor's opportunity for improvement is around releasing more licenses at a good price. The...

Jun 2024
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(0)
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Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
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(0)
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Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
||
(0)
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Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
||
(0)
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Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
||
(0)
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Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
||
(0)
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Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
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(0)
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Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
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(0)
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Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
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(0)
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Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
||
(0)
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Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
||
(0)
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Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
||
(0)
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Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
||
(0)
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Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
||
(0)
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Manager

Operations, Product

The vendor offers a reputable brand. The system is simple and easy to use.

Mar 2024
||
(0)
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Manager

Relationship

There is an opportunity for improvement in after-sales support.

Mar 2024
||
(0)
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Manager

Culture

What I like most about the product is its user-friendliness. Fujifilm has proactive people,...

Mar 2024
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(0)
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Manager

Product

The biggest opportunity for improvement is for Synapse to be able to sync with other types of...

Mar 2024
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(0)
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Manager

Operations

To improve our experience, the vendor could arrange more training sessions with users whenever there...

Mar 2024
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(0)
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VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
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(0)
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VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
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(0)
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VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
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(0)
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VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

Synapse is a complete system that is easy to use. We appreciate the integrated module for 3D...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Fujifilm's team has a high level of expertise when it comes to PACS.

Dec 2023
||
(0)
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Director

Product

We would like to see Fujifilm increase Synapse's compatibility with radiotherapy systems.

Dec 2023
||
(0)
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Director

Relationship

I would like to see Fujifilm make some changes in the way requests for action are received via...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

All our users know Synapse because we have been using it for so long. Minimal training or support is...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty

We have a plan in place with the vendor, so I think our satisfaction will be decent next year....

Dec 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

The work our radiologists do is complex. We found several gaps in the solution that we have spent...

Dec 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...

Dec 2023
||
(0)
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Analyst/Coordinator

Value

Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...

Dec 2023
||
(0)
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Manager

Relationship

We use a third-party vendor for support, and that can be very challenging at times because they are...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product

In terms of functionality, Synapse is challenging to use in a virtual environment despite the fact...

Dec 2023
||
(0)
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Manager

Loyalty

Based on the challenges that we are experiencing, we are in the early stages of exploring go-forward...

Dec 2023
||
(0)
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