Synapse (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
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VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
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VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
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VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
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Director

Loyalty, Loyalty, Product, Product

Synapse is a complete system that is easy to use. We appreciate the integrated module for 3D...

Dec 2023
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Director

Relationship, Relationship

Fujifilm's team has a high level of expertise when it comes to PACS.

Dec 2023
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Director

Product, Product

We would like to see Fujifilm increase Synapse's compatibility with radiotherapy systems.

Dec 2023
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Director

Relationship, Relationship

I would like to see Fujifilm make some changes in the way requests for action are received via...

Dec 2023
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(0)
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Manager

Operations

All our users know Synapse because we have been using it for so long. Minimal training or support is...

Dec 2023
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Analyst/Coordinator

Loyalty

We have a plan in place with the vendor, so I think our satisfaction will be decent next year....

Dec 2023
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Analyst/Coordinator

Product

The work our radiologists do is complex. We found several gaps in the solution that we have spent...

Dec 2023
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Analyst/Coordinator

Relationship

We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...

Dec 2023
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Analyst/Coordinator

Value

Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...

Dec 2023
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Analyst/Coordinator

Relationship

We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...

Dec 2023
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Manager

Relationship

We use a third-party vendor for support, and that can be very challenging at times because they are...

Dec 2023
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Manager

Product

In terms of functionality, Synapse is challenging to use in a virtual environment despite the fact...

Dec 2023
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Manager

Loyalty

Based on the challenges that we are experiencing, we are in the early stages of exploring go-forward...

Dec 2023
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Manager

Relationship

Fujifilm has a good technical team to conduct projects.

Dec 2023
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Manager

Relationship

Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....

Dec 2023
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Director

Product

The strongest part of Synapse is its interface. It presents different filters and is flexible to edit....

Oct 2023
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Director

Product

Fujifilm could improve Synapse by providing monitoring tools for administrators, such as tools to...

Oct 2023
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Analyst/Coordinator

Product

We use Fujifilm's product for our tomosynthesis display and sequence. Fujifilm has a friendly team...

Sep 2023
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Analyst/Coordinator

Operations, Product

Fujifilm could work on improving aspects of the product, such as the measurements of the...

Sep 2023
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CIO

Relationship

Fujifilm has a really good team. They know their product and the market very well, so they are able...

Sep 2023
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CIO

Relationship, Product

The workflow of Synapse is simple, and it is easy to manage the information. The Fujifilm team is...

Sep 2023
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CIO

Relationship, Product

Fujifilm could improve the accessibility of the system, especially for sites with poor internet connectivity....

Sep 2023
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CIO

Relationship, Operations

We wish Fujifilm had a user group meeting for advanced customers to share their experience with...

Sep 2023
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Director

Relationship, Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
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Director

Product, Product, Value, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
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Director

Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
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Director

Product, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
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Manager

Relationship

In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...

Sep 2023
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Manager

Loyalty, Product

Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...

Sep 2023
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Manager

Relationship

Fujifilm understands their product. They have market experience, and they stay current with the...

Sep 2023
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Manager

Product

I like the work environment of Synapse. The system makes it simple to manage information, and the...

Sep 2023
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Manager

Product

Fujifilm could improve the streaming capabilities of Synapse to enable access from networks with...

Sep 2023
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Manager

Relationship, Operations

I would like Fujifilm to conduct advanced user forums where we could share experiences.

Sep 2023
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Manager

Product

Fujifilm needs to improve their post-processing tools and the tool for 3D reconstructions and ensure...

Sep 2023
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Physician

Product

One of the strong points of Synapse is its speed. In the past, when I have worked with other PACS,...

Aug 2023
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Physician

Product

With Synapse, there is always an issue with improving the data. When we make mistakes in entering...

Aug 2023
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Physician

Product

Fujifilm could improve the way we visualize volumes and the 3D imaging. If we want to have all three...

Aug 2023
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Physician

Relationship

When we negotiated with Fujifilm, they missed a few functionalities, and now we are correcting...

Aug 2023
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Physician

Product

We like that Synapse is very easy to use and has advantages that other solutions don't. One of the...

Aug 2023
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Physician

Product

The only thing that we haven't accomplished yet with Fujifilm is getting them to let us download...

Aug 2023
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(0)
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CIO

Operations

Our implementation with Fujifilm wasn't bad, but it wasn't perfect either. The system had a lot of...

Jul 2023
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Manager

Product

What I like most about the product is that the server function is relatively stable.

Jul 2023
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Manager

Product

I would like to see the vendor improve the ability to see images via a web browser. The product...

Jul 2023
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Manager

Product

The biggest opportunities for improvement would be supporting the latest distributed network, AI,...

Jul 2023
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Manager

Product

The advanced function for three-dimensional images is strong. That is the biggest strength of the product....

Jul 2023
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Director

Relationship

The vendor has timely and effective service responses, but those responses are the one thing they do...

Jul 2023
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(0)
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Director

Relationship, Product

Fujifilm is really good about giving us a fast response. The thing we like most is the quality of...

Jul 2023
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Manager

Relationship

A strength of Fujifilm is their satisfactory after-sales service. The solution is stable for usage....

Jul 2023
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Director

Relationship

One of the things I like about Fuji is how sincere their people are in service to our organization.

Jun 2023
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(0)
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Director

Product

Synapse is easy to use and produces good image quality for our end users.

Jun 2023
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Director

Loyalty, Product

An opportunity for improvement for the vendor is investing in artificial intelligence.

Jun 2023
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(0)
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Director

Product

I would like Fuji to provide more powerful processing functions, such as artificial intelligence...

Jun 2023
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Director

Relationship

Fujifilm is a company with good service and a good attitude. The product is stable. As far as...

Jun 2023
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Manager

Relationship, Product

Fujifilm responds in a timely manner when we reach out. The product is easy to install and get...

Jun 2023
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Manager

Product

I would like to see the vendor work to upgrade the version and accommodate higher versions of IE.

Jun 2023
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Director

Relationship

Fujifilm has technical and business expertise and provides superb service throughout the process....

Jun 2023
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Director

Product

I would like to see Fuji make the system compatible with more versions of browsers. The vendor...

Jun 2023
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(0)
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Director

Relationship

Fujifilm has quality service and stable products.

Jun 2023
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(0)
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Director

Relationship, Product

Some strengths of the vendor are their excellent post-sales service and their product's stable...

Jun 2023
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(0)
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Director

Product

The vendor could add structured reporting. I would also like to see improvements in speed and the...

Jun 2023
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(0)
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CIO

Product

Synapse is much better now that we have upgraded to a new version of the system. Its interface is...

May 2023
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(0)
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CIO

Relationship

The vendor's support and overall engagement are good. The vendor has a small footprint in our...

May 2023
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Manager

Culture

Synapse is very good. It delivers what was demonstrated to us.

May 2023
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(0)
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Manager

Relationship

Fujifilm’s support people are very active. Every time that I ask them something, I get a response....

May 2023
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Manager

Relationship

We are implementing something with Fujifilm, and it is going well. The vendor has been an awesome...

May 2023
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(0)
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Manager

Product

I think there could be better products on the market than Synapse, but I might need more time to get...

May 2023
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(0)
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CIO

Loyalty

We did our due diligence when we selected Fujifilm's platform. Our engagement with Fujifilm was an...

Apr 2023
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(0)
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CIO

Product

Synapse is a global product. It is the best. We are integrating it with our HIS platform because we...

Apr 2023
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(0)
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CIO

Culture, Value

If something is outside of the vendor's defined scope of work, the vendor will definitely charge us...

Apr 2023
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(0)
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Director

Operations, Product

One of our challenges around deployments has to do with the customized workflows we have for our...

Apr 2023
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(0)
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Director

Operations

The training is quite challenging because it is still ongoing. We are rescheduling multiple...

Apr 2023
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(0)
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Director

Operations

Fujifilm puts quite a lot of effort into pushing us to agree to set up training sessions for our...

Apr 2023
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(0)
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Director

Product

The biggest challenge with every PACS vendor, including Fujifilm, is that the development of new...

Apr 2023
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(0)
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Director

Relationship

The vendor’s leadership team, escalations, and support have been very good. We can't complain. At an...

Apr 2023
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(0)
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Director

Product

I gauge the product's performance by important factors like stability and end-user experience. The...

Apr 2023
||
(0)
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Director

Product

The features that we have stand out, but the usability and the stability stand out less. We have a...

Apr 2023
||
(0)
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Director

Product

The products out there are very basic and not what we consider great. The products in the market...

Apr 2023
||
(0)
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Director

Culture, Loyalty

As part of the RFP process, Fujifilm was very confident they could deliver the products that we...

Apr 2023
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(0)
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Director

Loyalty, Product

If the PACS product is considered a primary solution, then it should be able to integrate with our...

Apr 2023
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(0)
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Director

Loyalty, Product

We would like to see more artificial intelligence tools. Fujifilm is giving us a couple of...

Apr 2023
||
(0)
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Director

Relationship

The support team is very good. We have an on-site engineer and an on-site application manager....

Apr 2023
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(0)
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Director

Relationship, Product

The vendor proactively monitors things well. If the server went down, and if there were no...

Apr 2023
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Director

Relationship, Operations

During the deployment and even post-deployment phases, there was just one minor snag. The service...

Apr 2023
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(0)
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Director

Value, Value, Value

The cost-benefit comparison of the product is good. Compared to the benefits we receive from the...

Apr 2023
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(0)
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