Synapse (Global) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The vendor offers a reputable brand. The system is simple and easy to use.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is an opportunity for improvement in after-sales support.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

What I like most about the product is its user-friendliness. Fujifilm has proactive people,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for improvement is for Synapse to be able to sync with other types of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

To improve our experience, the vendor could arrange more training sessions with users whenever there...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

Synapse is a complete system that is easy to use. We appreciate the integrated module for 3D...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Fujifilm's team has a high level of expertise when it comes to PACS.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

We would like to see Fujifilm increase Synapse's compatibility with radiotherapy systems.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

I would like to see Fujifilm make some changes in the way requests for action are received via...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

All our users know Synapse because we have been using it for so long. Minimal training or support is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have a plan in place with the vendor, so I think our satisfaction will be decent next year....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The work our radiologists do is complex. We found several gaps in the solution that we have spent...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We use a third-party vendor for support, and that can be very challenging at times because they are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In terms of functionality, Synapse is challenging to use in a virtual environment despite the fact...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Based on the challenges that we are experiencing, we are in the early stages of exploring go-forward...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm has a good technical team to conduct projects.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The strongest part of Synapse is its interface. It presents different filters and is flexible to edit....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Fujifilm could improve Synapse by providing monitoring tools for administrators, such as tools to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use Fujifilm's product for our tomosynthesis display and sequence. Fujifilm has a friendly team...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Fujifilm could work on improving aspects of the product, such as the measurements of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Fujifilm has a really good team. They know their product and the market very well, so they are able...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The workflow of Synapse is simple, and it is easy to manage the information. The Fujifilm team is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Fujifilm could improve the accessibility of the system, especially for sites with poor internet connectivity....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We wish Fujifilm had a user group meeting for advanced customers to share their experience with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product, Value, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm understands their product. They have market experience, and they stay current with the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the work environment of Synapse. The system makes it simple to manage information, and the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve the streaming capabilities of Synapse to enable access from networks with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I would like Fujifilm to conduct advanced user forums where we could share experiences.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm needs to improve their post-processing tools and the tool for 3D reconstructions and ensure...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

One of the strong points of Synapse is its speed. In the past, when I have worked with other PACS,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

With Synapse, there is always an issue with improving the data. When we make mistakes in entering...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Fujifilm could improve the way we visualize volumes and the 3D imaging. If we want to have all three...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

When we negotiated with Fujifilm, they missed a few functionalities, and now we are correcting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We like that Synapse is very easy to use and has advantages that other solutions don't. One of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The only thing that we haven't accomplished yet with Fujifilm is getting them to let us download...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our implementation with Fujifilm wasn't bad, but it wasn't perfect either. The system had a lot of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like most about the product is that the server function is relatively stable.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see the vendor improve the ability to see images via a web browser. The product...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunities for improvement would be supporting the latest distributed network, AI,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The advanced function for three-dimensional images is strong. That is the biggest strength of the product....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has timely and effective service responses, but those responses are the one thing they do...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Fujifilm is really good about giving us a fast response. The thing we like most is the quality of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A strength of Fujifilm is their satisfactory after-sales service. The solution is stable for usage....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the things I like about Fuji is how sincere their people are in service to our organization.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Synapse is easy to use and produces good image quality for our end users.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

An opportunity for improvement for the vendor is investing in artificial intelligence.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like Fuji to provide more powerful processing functions, such as artificial intelligence...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm is a company with good service and a good attitude. The product is stable. As far as...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm responds in a timely manner when we reach out. The product is easy to install and get...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see the vendor work to upgrade the version and accommodate higher versions of IE.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm has technical and business expertise and provides superb service throughout the process....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see Fuji make the system compatible with more versions of browsers. The vendor...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports