Synapse Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations, Value
Fujifilm has a couple of advanced PACS administration courses, as well as a basic one, along with...
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Product
Synapse is a very window-heavy system; there is a window for everything. There are windows for our...
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Relationship
I really enjoy how hands-on Synapse can be from an administration point. There is a lot of control,...
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Loyalty, Value
Going on the cloud with Synapse is something we are open to thinking about, but we are not actively...
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Operations
Fujifilm has a strong training group that I have worked with a lot over the years.
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Value
Fujifilm has really worked with us to pull together our overall implementation plan. They have also...
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Product
Synapse is a fantastic product for typical radiology and cardiology workflows, and Fujifilm has a...
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Loyalty
Fujifilm is still coming up with solutions like AI, and they do have a plan around that. There is...
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Operations
Fujifilm provides training videos, and we ended up taking the videos they created and integrating...
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Product
Synapse is pretty good. If we need to create, say, a folder view for omits, it is relatively easy to...
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Operations
As we do more upgrades and expansions, we need to have Fujifilm there to help us and recommend the...
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Product
The biggest opportunities for product improvement are hanging protocols.
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Relationship
The biggest strengths of the vendor are their multi-institutional support and their speed.
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Relationship
We have been a Fujifilm customer for about 20 years, and from my organization's perspective, the...
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Relationship, Product
The first reason I wouldn't buy Synapse again is mammography. We have tried Fujifilm's latest and...
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Operations
I would say that the vendor's training is just above the middle of the road, but that isn't the...
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Relationship
Things are going fine with Fujifilm. I don't have any concerns about the vendor. Fujifilm is pretty...
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Relationship
Fujifilm definitely does a great job at keeping their promises. Fujifilm has a whole system set up...
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Product
We receive really good compliments on Synapse. However, Fujifilm isn’t quite moving as fast as other...
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Relationship
Fujifilm’s support is really great most of the time. We can get to who we need. However, their web...
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Product
Moving Synapse to the cloud was a project in the works for a long time. Right now, our radiology...
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Relationship
We have had a lot of Fuji leadership involvement. Fuji has bent over backwards to help us.
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Relationship, Value
With Fujifilm, it is all or nothing. Either they host everything, or we do.
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Operations
The main education that Fuji provides for each upgrade is an online training webinar. The content is...
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Product
The current Synapse version is mature; it works well. It integrates with most endpoints we use,...
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Relationship
Fuji’s support for cloud customers is lacking. My main dislike is the difficulty we have getting...
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Loyalty, Value
I think we would buy Synapse again. We like the PACS itself, not including all the cloud issues, and...
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Relationship
Fujifilm has been monitoring all of our systems, and they routinely pick things up and fix them...
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Relationship
Fujifilm strives really hard to keep their product current. We are pretty satisfied with the vendor....
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Relationship, Operations, Product
Fujifilm's radiology side has been a little challenging in terms of upgrades. We have had some bumps...
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Relationship, Product
Synapse has some functionalities that aren't quite up to par with the functionalities in newer...
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Loyalty
Synapse has been performing a lot better recently since we upgraded to the latest version on the...
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Culture, Product
From the radiologists' perspective, Synapse doesn't work as promoted. There are features that...
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Culture, Value
I would say our opinion on receiving our money’s worth for Synapse is probably low because we are...
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Relationship, Operations, Product
We had an upgrade scheduled a while ago that we actually had to roll back because it completely...
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Product
Most users never have to do anything with Synapse. The radiologists have problems when they come in...
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Loyalty
I would say that Synapse has helped with a lot of our integrations. Fujifilm's road map for new...
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Relationship
We have had some issues with Fujifilm's monitoring. They get alerts, but they wait for us to reach...
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Product
When Synapse works, it works well. It is quick. The techs love Synapse. Synapse works how they want...
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Culture, Relationship
I have mixed feelings about Fujifilm keeping their promises. We have had some issues, to say the...
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Product
The hanging protocols could be a little better in Synapse. I know that Fujifilm has worked on them,...
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Product
Our end users are so good, but it is an uphill battle with Synapse because there is a learning...
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Product
Synapse is heavily integrated with so many other systems. Every time we have problems, it is because...
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Culture
Fujifilm is very transparent and up front about what necessitates professional services. We pay for...
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Loyalty
I know Fujifilm’s road map, and we are looking forward to some of the stuff that is coming, but we...
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Relationship
I’m pretty happy with Fujifilm. Their support people are so helpful. They spend hours on phone calls...
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Culture, Relationship, Operations
I have spent much of my career owning and administering applications, and every application and bit...
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Operations, Product
Considering how bad one of the upgrades with Fujifilm was, the most recent upgrade was fantastic. We...
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Loyalty, Relationship
We are deploying Synapse across our organization. We went to do an RFI, and we didn't throw a wide...
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Culture, Operations
We had a miscommunication when we first migrated to Fujifilm's system. However, Fujifilm worked to...
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Operations
I have been pretty happy with Fujifilm's training. I have been using Synapse for years, so it is...
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Product
Overall, the PACS gets the job done. It lays things out in a way that is easy to understand and...
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Relationship
We use the Fujifilm help desk for support. There is some proactivity but not as much as I would like...
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Loyalty, Product
We have a lot of specialty readers that are more advanced tools and that use a lot of third-party...
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Loyalty
We are not moving forward with moving Fujifilm's solution to the cloud. We are in the middle of an...
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Culture, Value
There are a couple of things that the vendor has charged us for on the PACS and cardiovascular side....
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Loyalty
If we didn't have Synapse in place today and I had to make a decision, I don't think I would go with...
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Relationship, Operations
We have a hard time when Fujifilm puts something on their road map about when something is going to...
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Relationship
A pain point with Fujifilm’s upgrades is responsiveness to high-priority asks and engagement in...
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Culture, Value
All our upgrades and service things with Synapse are covered under one cost, and that is fine. The...
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Loyalty, Operations
We are considering leaving Synapse. The biggest problems we have are with the vendor's upgrades and...
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Relationship
In recent years, Fujifilm has really tried to support us. However, they have software engineering...
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Operations, Product
Fujifilm has a problem with rolling upgrades out smoothly. It always takes days or weeks to work out...
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Relationship
I am not really a fan of Fujifilm anymore. I have been frustrated with them. It isn't that they are...
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Loyalty, Product
It has been interesting to see Fujifilm’s product mature and change over the years in some good and...
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Product
As our radiologists spread out and are reading further and further away, we are seeing some issues...
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Relationship, Product
Fujifilm’s Viewer Extension (VX) client has helped a lot with the issues we see from radiologists...
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Loyalty, Product
One of the bigger challenges that we have in supporting Synapse is that it takes a lot of people...
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Product
Fujifilm's definition of downtime is that the PACS is completely unavailable. They don't consider...
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Loyalty
Our radiologists are very productive with Synapse, but the overarching reality is a bit more complex...
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Relationship
One real concern I have with Fujifilm is cybersecurity. Openness and transparency about the product...
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Loyalty, Product
With Synapse, we have a lot of different end users. We have radiologists and other clinicians who...
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Loyalty, Relationship
I would say that Fujifilm doesn't keep their promises. There have been a couple of things in the...
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Product
Overall, Synapse's base functionality is pretty good. Fujifilm has been a little slow with their AI...
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Loyalty, Product
Synapse's core functionalities are fairly stable. Fujifilm is looking to enhance the overall...
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Relationship, Operations
In general, Fujifilm's support does all right. We have been on the cutting edge of upgrades, so when...
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Relationship
It seems like we have a lot more issues with Synapse than other organizations have with their PACS....
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Relationship, Product
Our overall experience with Fujifilm is pretty good. They used to have some performance issues, but...
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Culture, Relationship, Value
As a longtime customer, I think Fuji does work with us on not charging for every little thing. Also,...
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Loyalty, Product
Fuji moved away from some benefits we had in the past with Synapse. That is an issue. Fuji has...
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Product
We struggle a lot with Synapse. There is a major flaw with the version we are on. When a user logs...
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Relationship
I have been working with Fuji for a long time, and I don’t call unless I really need them. I have...
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Operations
Fuji’s implementation services and on-site support have been pretty great. Fuji actually has regular...
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Loyalty, Relationship
Fuji does not keep their promises with the development and the new features and their promises that...
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Loyalty
We will have to do another big upgrade of Synapse in the future. I wonder whether Fuji is going to...
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Operations, Product
We have had some really bad experiences over the last few years with upgrades and support, and...
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Relationship
Fujifilm's support tools for the system are outstanding. Anyone on my team can get into Synapse and...
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Relationship
Fujifilm has never told me that they were going to do something and then not done it. Fujifilm is...
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Operations
Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...
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Product
My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.
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Product
There are some things in mammography with AI-type reconstructions that I'm not sure that we can...
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Culture, Value
Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...
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Operations
I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.
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Loyalty, Product
The function of any PACS solution is to view images and get a report out, and Synapse does that....
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Relationship
We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...
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Product
I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...
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Operations, Product
Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...
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Relationship
Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...
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Product
One thing in Synapse that could be improved is the ability to easily pull any type of report out of...
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Commentary Summary
Comment Type Breakout