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Synapse
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User Commentary

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Manager

Relationship, Product

Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...

Sep 2023
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Manager

Value

Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...

Sep 2023
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Manager

Value

Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...

Sep 2023
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Manager

Relationship, Product

We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...

Sep 2023
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Analyst/Coordinator

Operations, Product

Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...

Sep 2023
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Manager

Product

Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...

Sep 2023
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Manager

Product

Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...

Sep 2023
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Manager

Relationship

We have a really good service team from the vendor. We have worked with the team for a long time....

Sep 2023
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Analyst/Coordinator

Culture, Relationship

There have been some miscommunications with Fujifilm. Some things have been said over the years, but...

Aug 2023
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Analyst/Coordinator

Operations, Product

Synapse is pretty user friendly, and people can find their way around with minimal training. The...

Aug 2023
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Analyst/Coordinator

Product

One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...

Aug 2023
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Analyst/Coordinator

Relationship

Fujifilm could improve their technical support. We typically know more than the people answering the...

Aug 2023
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Analyst/Coordinator

Loyalty

With the upgrade we are working on right now, there are some cool features and things. If we get...

Aug 2023
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Analyst/Coordinator

Loyalty

Our previous version of Synapse was better than our newer version. The difference is not huge, but...

Jul 2023
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Manager

Operations

The vendor’s implementation and project engineers were very knowledgeable and good to work with.

Jun 2023
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Manager

Relationship, Product

The vendor is not very open about the changes they make to Synapse. For example, they changed an...

Jun 2023
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Manager

Relationship

We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...

Jun 2023
||
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Manager

Operations

We did not receive adequate training for the system and had to push Fujifilm to provide additional training....

May 2023
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Manager

Product

The product’s image quality is excellent.

May 2023
||
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Manager

Relationship

Fujifilm’s support is lacking, and their product isn’t any more technologically advanced than our...

May 2023
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Manager

Culture, Operations, Product

Looking back on a few of the things the Fujifilm salesman communicated to our radiologist about the...

May 2023
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Director

Culture, Relationship

Fujifilm struggles to keep their promises, mainly the promises around features for the clinicians in...

May 2023
||
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Director

Product

We still do not have multifactor authentication for external access with Synapse. In today's world,...

May 2023
||
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Director

Relationship

Fujifilm has really great automation in place to constantly check for errors in the background to...

May 2023
||
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Director

Product, Value

I would never recommend Synapse to a small practice because the product is too complex. However, the...

May 2023
||
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Manager

Operations, Product

I would like to see a little less downtime with upgrades in Synapse. Right now, we still have...

Apr 2023
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Manager

Operations, Product

What I like the most about Synapse is that it is a very thin installation. We don't have to install...

Apr 2023
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Manager

Value

Once in a while, if we want something above and beyond in Synapse, such as a new API integration or...

Apr 2023
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Director

Product

Sometimes, when we upgrade Synapse, there are some lingering issues or things that don’t quite work....

Mar 2023
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Director

Relationship

Fujifilm’s support depends on who we get. If we get the right person, they do well. The vendor has a...

Mar 2023
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Director

Relationship, Product

Fujifilm used to have issues with patches and whatnot. Now, every once in a while, we might have a...

Mar 2023
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Director

Loyalty, Product

For the longest time, the only browser that Synapse would work with was Internet Explorer. That is...

Mar 2023
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CIO

Operations, Product

Our last upgrade hurt. It was a big ordeal. We had resources on standby, but ultimately, Fujifilm...

Feb 2023
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CIO

Loyalty

From an interoperability standpoint, Fujifilm is not giving us what we need. We have tried upgrade...

Feb 2023
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CIO

Product

Synapse isn't terrible from a stability standpoint. But we have a lot of bolt-ons to make the system...

Feb 2023
||
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CIO

Product

Fujifilm is good and bad at delivering new technology. However, we have discovered that a product we...

Feb 2023
||
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CIO

Loyalty

We don't think we would recommend Synapse. If anything, we will be looking at alternative solutions...

Feb 2023
||
(0)
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CIO

Culture, Loyalty

We have issues with Fujifilm’s support team. We have to do a lot of poking and prodding to get...

Feb 2023
||
(0)
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CIO

Relationship

We have had no involvement from Fujifilm’s executives. We have escalated certain issues, but we...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm could better adhere to their committed timelines. We have trouble with responsiveness in...

Feb 2023
||
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Director

Loyalty, Product

There are some things that we don’t like and that our radiologists have complained about in Synapse,...

Jan 2023
||
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Director

Culture, Relationship, Value

Fujifilm is probably one of our best vendor relationships. They have been willing to work...

Jan 2023
||
(0)
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Director

Loyalty, Product

The thing that doesn’t meet our needs right now with Fujifilm is that Synapse and Synapse...

Jan 2023
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(0)
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VP/Other Executive

Relationship

The executive engagement from Fujifilm is proactive; if I push to meet with executive management, I...

Jan 2023
||
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VP/Other Executive

Loyalty, Relationship

The vendor is trying to get better, but the process is a little painful because I do not see the...

Jan 2023
||
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VP/Other Executive

Loyalty

It is challenging to make a decision to move away from any imaging solution, and our providers are...

Jan 2023
||
(0)
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Physician

Relationship

One of the biggest issues we have is the way we are set up as an institution. The communication...

Jan 2023
||
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Physician

Relationship

Fujifilm is responsive to our issues. We had a few issues that came up after our last upgrade, and...

Jan 2023
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Manager

Product

I like the system's ease of use and how easy it is to configure. Synapse is a quality imaging...

Dec 2022
||
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Manager

Product

The product could be improved with more end-user analytics in real time. I think Fujifilm should...

Dec 2022
||
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Director

Product

There are quite a few things in Synapse that don’t work for our radiologists. Hanging protocols are...

Nov 2022
||
(0)
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VP/Other Executive

Operations

When we have go-lives, Fujifilm sends out trainers. As with all training, we might get three...

Nov 2022
||
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VP/Other Executive

Relationship

Fujifilm's level-zero support team doesn’t ever know what is going on in our environment. Calling in...

Nov 2022
||
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VP/Other Executive

Relationship

Fujifilm's leadership is phenomenal. I have a good relationship with the senior leadership. I have...

Nov 2022
||
(0)
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Director

Loyalty

We took an upgrade for Synapse a long time ago. That upgrade has not worked correctly. In the...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

Fujifilm needs to become more agnostic, and they are always a little behind on technology. They are...

Oct 2022
||
(0)
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VP/Other Executive

Relationship, Operations

We have had a little bit of a struggle with staff turnover over the years with Fujifilm and their...

Oct 2022
||
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VP/Other Executive

Product, Value

Synapse is doing what it is meant to do. It allows our radiologists to read the images, and the...

Oct 2022
||
(0)
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Manager

Relationship

We have a very good working relationship with Fujifilm and their executives.

Oct 2022
||
(0)
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Manager

Culture, Relationship

There is a monitoring software on our systems that reports back to Fuji to alarm them. It is part of...

Oct 2022
||
(0)
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Manager

Culture, Relationship

We have entered a new support model contract with Fuji, so if I have an issue, I can call their help...

Oct 2022
||
(0)
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Manager

Product, Value

The solution offers everything we need to achieve our current goals. We have some good monitoring on...

Oct 2022
||
(0)
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Manager

Relationship

Fujifilm has been a true partner to our organization. There is not just a vendor-customer...

Oct 2022
||
(0)
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CIO

Relationship

Fujifilm’s support team is easy to reach out to. When I escalate anything, the issues are pretty...

Oct 2022
||
(0)
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CIO

Culture, Value

Fujifilm is very reasonable and straightforward in what they charge.

Oct 2022
||
(0)
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Analyst/Coordinator

Product

Fuji is trying to improve their system, but things do not seem to be as fully vetted as we had...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

We purchased a machine for our cath lab, and Synapse has not been viewing the images correctly. We...

Oct 2022
||
(0)
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Director

Operations, Product

The only reason Synapse is easy to use is that it hasn't changed in decades. The upgrade we did get...

Oct 2022
||
(0)
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Director

Culture

Paying for licenses up front usually gets us a better rate than us paying for them in a true-up...

Oct 2022
||
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