Synapse Commentary

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Synapse is in the cloud because early on, we told Fujifilm that we wanted to natively use Fujifilm's...

Fujifilm has a great partnership. They've been accommodating. We had some unique contract needs. And...

I'm very interested in where Fujifilm is going with AI and where their road map is. With technology...

I have positive feelings about Fujifilm because Synapse is better than what we had before. I'm sure...

Fujifilm is just really expensive and isn’t always transparent. Those are my two biggest issues with...

I think Synapse would be a solid investment for anyone whose PACS is outdated by 5–10 years. Moving...

I want a better understanding of Fujifilm’s AI capabilities. AI is taking over, so I'd like to...

Things are going well with Fujifilm. Service with them is really good. They're responsive. Usually,...

We are getting requests for AI to start coming in. Looking at Fujifilm’s road map, it looks like...

The issues with Synapse really seem to be with its ability to pull from our storage. We have learned...

When we have made our case and expressed that we really need to get somebody to the table in terms...

We unfortunately have had a lot of challenges with Synapse and the Fujifilm environment. The...

When my organization pulled together a bunch of facilities to act almost as one, they made sure we...

When I used to call our previous PACS vendor's support people, I would call them, lay out what I...

There are some things that could definitely be improved. For the PACS itself, one thing I can think...

We chose to consolidate our PACS because of our longstanding relationship with Fujifilm and the...

Fujifilm’s performance has been great. They have met our needs at every turn. Fujifilm was one of...

Synapse works easily and integrates well with everything we have. I have hardly any complaints from...

It sometimes takes a whole lot of explaining to get Fujifilm to understand the issues we’re having....

I have a great contract with Fujifilm in terms of what we pay.

We have a large radiology group, and there is a lot of functionality they are asking for that...

In the PACS world, radiologists are the primary users. They like to keep up with the times, but they...

Fujifilm provides personalized training with physicians, where they offer us hours with a trainer....

We are pretty optimistic about moving to the cloud with Fujifilm. We are hoping Synapse will help us...

Working with Fujifilm, I'm very happy with the sales and technical support. They're very flexible. I...

A few companies have baked-in AI dictation. That is really slick. I saw AGFA HealthCare and Sirona...

I want to see image sharing be native to the platform. Fujifilm currently does not have that...

Fujifilm should continue to put pressure to ensure that they meet their overall timelines. They do...

I think our relationship with Fujifilm, their response, and their commitment to our institution are...

The vendor’s presence is good. There is no reason for training because the upgrades are pretty...

There are things that we would love to have enhanced in the solution. It's not perfect. I want to...

I would tell others that if they have a complex environment that has a need for customized...

What I like most about the product is that it is an easy-to-use application. It also offers...

The biggest opportunities for product improvement are more thorough testing with new product...

Fujifilm's partnership and customer support are excellent.

I would recommend better support and a clearer escalation path for issues discovered after system...

Fujifilm has a couple of advanced PACS administration courses, as well as a basic one, along with...

Synapse is a very window-heavy system; there is a window for everything. There are windows for our...

I really enjoy how hands-on Synapse can be from an administration point. There is a lot of control,...

Going on the cloud with Synapse is something we are open to thinking about, but we are not actively...

Fujifilm has a strong training group that I have worked with a lot over the years.

Fujifilm has really worked with us to pull together our overall implementation plan. They have also...

Synapse is a fantastic product for typical radiology and cardiology workflows, and Fujifilm has a...

Fujifilm is still coming up with solutions like AI, and they do have a plan around that. There is...

Fujifilm provides training videos, and we ended up taking the videos they created and integrating...

Synapse is pretty good. If we need to create, say, a folder view for omits, it is relatively easy to...

As we do more upgrades and expansions, we need to have Fujifilm there to help us and recommend the...

The biggest opportunities for product improvement are hanging protocols.

The biggest strengths of the vendor are their multi-institutional support and their speed.

We have been a Fujifilm customer for about 20 years, and from my organization's perspective, the...

The first reason I wouldn't buy Synapse again is mammography. We have tried Fujifilm's latest and...

I would say that the vendor's training is just above the middle of the road, but that isn't the...

Things are going fine with Fujifilm. I don't have any concerns about the vendor. Fujifilm is pretty...

Fujifilm definitely does a great job at keeping their promises. Fujifilm has a whole system set up...

We receive really good compliments on Synapse. However, Fujifilm isn’t quite moving as fast as other...

Fujifilm’s support is really great most of the time. We can get to who we need. However, their web...

Moving Synapse to the cloud was a project in the works for a long time. Right now, our radiology...

We have had a lot of Fuji leadership involvement. Fuji has bent over backwards to help us.

With Fujifilm, it is all or nothing. Either they host everything, or we do.

The main education that Fuji provides for each upgrade is an online training webinar. The content is...

The current Synapse version is mature; it works well. It integrates with most endpoints we use,...

Fuji’s support for cloud customers is lacking. My main dislike is the difficulty we have getting...

I think we would buy Synapse again. We like the PACS itself, not including all the cloud issues, and...

Fujifilm has been monitoring all of our systems, and they routinely pick things up and fix them...

Fujifilm strives really hard to keep their product current. We are pretty satisfied with the vendor....

Fujifilm's radiology side has been a little challenging in terms of upgrades. We have had some bumps...

Synapse has some functionalities that aren't quite up to par with the functionalities in newer...

Synapse has been performing a lot better recently since we upgraded to the latest version on the...

From the radiologists' perspective, Synapse doesn't work as promoted. There are features that...

I would say our opinion on receiving our money’s worth for Synapse is probably low because we are...

We had an upgrade scheduled a while ago that we actually had to roll back because it completely...

Most users never have to do anything with Synapse. The radiologists have problems when they come in...

I would say that Synapse has helped with a lot of our integrations. Fujifilm's road map for new...

We have had some issues with Fujifilm's monitoring. They get alerts, but they wait for us to reach...

When Synapse works, it works well. It is quick. The techs love Synapse. Synapse works how they want...

I have mixed feelings about Fujifilm keeping their promises. We have had some issues, to say the...

The hanging protocols could be a little better in Synapse. I know that Fujifilm has worked on them,...

Our end users are so good, but it is an uphill battle with Synapse because there is a learning...

Synapse is heavily integrated with so many other systems. Every time we have problems, it is because...

Fujifilm is very transparent and up front about what necessitates professional services. We pay for...

I know Fujifilm’s road map, and we are looking forward to some of the stuff that is coming, but we...

I’m pretty happy with Fujifilm. Their support people are so helpful. They spend hours on phone calls...

I have spent much of my career owning and administering applications, and every application and bit...

Considering how bad one of the upgrades with Fujifilm was, the most recent upgrade was fantastic. We...

We are deploying Synapse across our organization. We went to do an RFI, and we didn't throw a wide...

We had a miscommunication when we first migrated to Fujifilm's system. However, Fujifilm worked to...

I have been pretty happy with Fujifilm's training. I have been using Synapse for years, so it is...

Overall, the PACS gets the job done. It lays things out in a way that is easy to understand and...

We use the Fujifilm help desk for support. There is some proactivity but not as much as I would like...

We have a lot of specialty readers that are more advanced tools and that use a lot of third-party...

We are not moving forward with moving Fujifilm's solution to the cloud. We are in the middle of an...

There are a couple of things that the vendor has charged us for on the PACS and cardiovascular side....

If we didn't have Synapse in place today and I had to make a decision, I don't think I would go with...

We have a hard time when Fujifilm puts something on their road map about when something is going to...

A pain point with Fujifilm’s upgrades is responsiveness to high-priority asks and engagement in...

All our upgrades and service things with Synapse are covered under one cost, and that is fine. The...

We are considering leaving Synapse. The biggest problems we have are with the vendor's upgrades and...

In recent years, Fujifilm has really tried to support us. However, they have software engineering...

Fujifilm has a problem with rolling upgrades out smoothly. It always takes days or weeks to work out...

I am not really a fan of Fujifilm anymore. I have been frustrated with them. It isn't that they are...

It has been interesting to see Fujifilm’s product mature and change over the years in some good and...

As our radiologists spread out and are reading further and further away, we are seeing some issues...

Fujifilm’s Viewer Extension (VX) client has helped a lot with the issues we see from radiologists...

One of the bigger challenges that we have in supporting Synapse is that it takes a lot of people...

Fujifilm's definition of downtime is that the PACS is completely unavailable. They don't consider...

Our radiologists are very productive with Synapse, but the overarching reality is a bit more complex...

One real concern I have with Fujifilm is cybersecurity. Openness and transparency about the product...

With Synapse, we have a lot of different end users. We have radiologists and other clinicians who...

I would say that Fujifilm doesn't keep their promises. There have been a couple of things in the...

Overall, Synapse's base functionality is pretty good. Fujifilm has been a little slow with their AI...

Synapse's core functionalities are fairly stable. Fujifilm is looking to enhance the overall...

In general, Fujifilm's support does all right. We have been on the cutting edge of upgrades, so when...

It seems like we have a lot more issues with Synapse than other organizations have with their PACS....

Our overall experience with Fujifilm is pretty good. They used to have some performance issues, but...

As a longtime customer, I think Fuji does work with us on not charging for every little thing. Also,...

Fuji moved away from some benefits we had in the past with Synapse. That is an issue. Fuji has...

We struggle a lot with Synapse. There is a major flaw with the version we are on. When a user logs...

I have been working with Fuji for a long time, and I don’t call unless I really need them. I have...

Fuji’s implementation services and on-site support have been pretty great. Fuji actually has regular...

Fuji does not keep their promises with the development and the new features and their promises that...

We will have to do another big upgrade of Synapse in the future. I wonder whether Fuji is going to...

We have had some really bad experiences over the last few years with upgrades and support, and...

Fujifilm's support tools for the system are outstanding. Anyone on my team can get into Synapse and...

Fujifilm has never told me that they were going to do something and then not done it. Fujifilm is...