Synapse Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations

Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...

Apr 2025
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Analyst/Coordinator

Product

My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.

Apr 2025
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Analyst/Coordinator

Product

There are some things in mammography with AI-type reconstructions that I'm not sure that we can...

Apr 2025
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Manager

Culture, Value

Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...

Apr 2025
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Manager

Operations

I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.

Apr 2025
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Manager

Loyalty, Product

The function of any PACS solution is to view images and get a report out, and Synapse does that....

Apr 2025
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Manager

Relationship

We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...

Apr 2025
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Manager

Product

I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...

Apr 2025
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Analyst/Coordinator

Operations, Product

Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...

Apr 2025
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Analyst/Coordinator

Relationship

Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...

Apr 2025
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Analyst/Coordinator

Product

One thing in Synapse that could be improved is the ability to easily pull any type of report out of...

Apr 2025
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Analyst/Coordinator

Operations

As an implementation team and in Fujifilm's project management, they are not all on the same page...

Apr 2025
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Analyst/Coordinator

Relationship, Product

I love how granular we can get with our support of the Synapse system. It is a very standard...

Apr 2025
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Analyst/Coordinator

Product

The Synapse user interface could use an overhaul. There are multiple windows needed to access things...

Apr 2025
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Analyst/Coordinator

Culture, Value

Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...

Apr 2025
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Director

Loyalty, Relationship

Fujifilm has been good to work with, but there are some areas where they are lacking at times....

Apr 2025
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Director

Loyalty, Relationship, Operations

Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...

Apr 2025
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Physician

Loyalty

We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....

Mar 2025
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Manager

Relationship, Operations, Product

We just had an upgrade with Synapse that took a really long time to complete because the version we...

Feb 2025
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Manager

Loyalty, Relationship

I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...

Feb 2025
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VP/Other Executive

Relationship, Product

Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...

Feb 2025
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VP/Other Executive

Loyalty

We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...

Feb 2025
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Director

Relationship, Operations

Synapse is a good product with excellent support and account managers. We are happy with the...

Jan 2025
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Manager

Relationship

I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...

Jan 2025
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Manager

Loyalty, Relationship, Product

Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...

Jan 2025
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Manager

Culture, Value

There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...

Jan 2025
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Manager

Relationship

One of the executives from Fujifilm is great. They do everything they can to solve our problems.

Jan 2025
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Manager

Loyalty, Product

The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....

Jan 2025
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Manager

Relationship, Product

Everything has to be updated in Synapse at the same time even though we can’t keep our environment...

Jan 2025
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Manager

Loyalty

I have seen some challenges with interoperability between third-party applications and Synapse. An...

Jan 2025
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Manager

Relationship

I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...

Jan 2025
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Manager

Loyalty, Product

We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...

Jan 2025
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CTO

Relationship

I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...

Jan 2025
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CTO

Relationship, Operations

Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...

Jan 2025
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CTO

Product

Synapse is a bit of a commodity, so the clinicians are having to get used to some different...

Jan 2025
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Manager

Loyalty

We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...

Jan 2025
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Manager

Value

The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...

Jan 2025
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Manager

Loyalty, Product

What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...

Jan 2025
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Manager

Loyalty, Product

The vendor developed a product up to version four, and then they released version five, which left a...

Jan 2025
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Manager

Relationship

The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...

Jan 2025
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Manager

Product

An improvement I would like is the ability for the radiologists to sit down and make configuration...

Jan 2025
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Manager

Product

I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...

Jan 2025
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Manager

Operations, Product

I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....

Jan 2025
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Manager

Operations

Fujifilm doesn't really give ongoing training unless we are doing an upgrade.

Jan 2025
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Manager

Relationship, Value

Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...

Jan 2025
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Director

Product

We have had Synapse for so long. Our end users know it, so it is easy for them to use.

Jan 2025
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Director

Operations

With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...

Jan 2025
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Director

Loyalty, Relationship, Product

Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...

Jan 2025
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Director

Relationship

If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...

Jan 2025
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Director

Loyalty

Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...

Jan 2025
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Director

Relationship, Operations

We had an issue with an install and getting engagement from Fujifilm. From a project management...

Jan 2025
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Director

Loyalty, Relationship, Product

The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...

Jan 2025
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Manager

Product

Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...

Nov 2024
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VP/Other Executive

Operations, Value

Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...

Sep 2024
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VP/Other Executive

Product

Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Fujifilm has some improvements still available, but they meet our needs and keep them moving today....

Sep 2024
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VP/Other Executive

Product

Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...

Sep 2024
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Analyst/Coordinator

Culture, Loyalty, Value

I would seriously look at other options if I had to make a decision today about whether to buy...

Sep 2024
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Analyst/Coordinator

Relationship

When we call for support, we know that the person we are going to get doesn't have the necessary...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

I think the vendor will address a lot of things in the system's next version. In the current...

Sep 2024
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Analyst/Coordinator

Relationship

We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...

Sep 2024
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Analyst/Coordinator

Value

The system needs some things. For example, the latest version allows users to read mammography...

Sep 2024
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Analyst/Coordinator

Loyalty, Operations

During our implementation, our project manager wasn't easy to work with, and we had a lot of...

Sep 2024
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Analyst/Coordinator

Relationship, Operations, Product

We upgraded to a version of the system that we have had nothing but problems with. We are trying to...

Sep 2024
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VP/Other Executive

Relationship

Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...

Jul 2024
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VP/Other Executive

Product

There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...

Jul 2024
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Manager

Operations, Product

Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...

Jul 2024
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