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Synapse Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations

Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...

Apr 2025
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Analyst/Coordinator

Product

My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.

Apr 2025
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Analyst/Coordinator

Product

There are some things in mammography with AI-type reconstructions that I'm not sure that we can...

Apr 2025
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Manager

Culture, Value

Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...

Apr 2025
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Manager

Operations

I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.

Apr 2025
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Manager

Loyalty, Product

The function of any PACS solution is to view images and get a report out, and Synapse does that....

Apr 2025
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Manager

Relationship

We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...

Apr 2025
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Manager

Product

I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...

Apr 2025
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Analyst/Coordinator

Operations, Product

Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...

Apr 2025
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Analyst/Coordinator

Relationship

Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...

Apr 2025
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Analyst/Coordinator

Product

One thing in Synapse that could be improved is the ability to easily pull any type of report out of...

Apr 2025
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Analyst/Coordinator

Operations

As an implementation team and in Fujifilm's project management, they are not all on the same page...

Apr 2025
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Analyst/Coordinator

Relationship, Product

I love how granular we can get with our support of the Synapse system. It is a very standard...

Apr 2025
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Analyst/Coordinator

Product

The Synapse user interface could use an overhaul. There are multiple windows needed to access things...

Apr 2025
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Analyst/Coordinator

Culture, Value

Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...

Apr 2025
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Director

Loyalty, Relationship

Fujifilm has been good to work with, but there are some areas where they are lacking at times....

Apr 2025
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Director

Loyalty, Relationship, Operations

Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...

Apr 2025
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Physician

Loyalty

We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....

Mar 2025
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Manager

Relationship, Operations, Product

We just had an upgrade with Synapse that took a really long time to complete because the version we...

Feb 2025
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Manager

Loyalty, Relationship

I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...

Feb 2025
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VP/Other Executive

Relationship, Product

Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...

Feb 2025
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VP/Other Executive

Loyalty

We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...

Feb 2025
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Director

Relationship, Operations

Synapse is a good product with excellent support and account managers. We are happy with the...

Jan 2025
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Manager

Relationship

I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...

Jan 2025
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Manager

Loyalty, Relationship, Product

Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...

Jan 2025
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Manager

Culture, Value

There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...

Jan 2025
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(0)
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Manager

Relationship

One of the executives from Fujifilm is great. They do everything they can to solve our problems.

Jan 2025
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(0)
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Manager

Loyalty, Product

The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....

Jan 2025
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Manager

Relationship, Product

Everything has to be updated in Synapse at the same time even though we can’t keep our environment...

Jan 2025
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Manager

Loyalty

I have seen some challenges with interoperability between third-party applications and Synapse. An...

Jan 2025
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(0)
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Manager

Relationship

I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...

Jan 2025
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Manager

Loyalty, Product

We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...

Jan 2025
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CTO

Relationship

I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...

Jan 2025
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CTO

Relationship, Operations

Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...

Jan 2025
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CTO

Product

Synapse is a bit of a commodity, so the clinicians are having to get used to some different...

Jan 2025
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Manager

Loyalty

We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...

Jan 2025
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Manager

Value

The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...

Jan 2025
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(0)
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Manager

Loyalty, Product

What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...

Jan 2025
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Manager

Loyalty, Product

The vendor developed a product up to version four, and then they released version five, which left a...

Jan 2025
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(0)
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Manager

Relationship

The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...

Jan 2025
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Manager

Product

An improvement I would like is the ability for the radiologists to sit down and make configuration...

Jan 2025
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Manager

Product

I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...

Jan 2025
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(0)
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Manager

Operations, Product

I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....

Jan 2025
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(0)
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Manager

Operations

Fujifilm doesn't really give ongoing training unless we are doing an upgrade.

Jan 2025
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(0)
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Manager

Relationship, Value

Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...

Jan 2025
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(0)
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Director

Product

We have had Synapse for so long. Our end users know it, so it is easy for them to use.

Jan 2025
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(0)
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Director

Operations

With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...

Jan 2025
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(0)
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Director

Loyalty, Relationship, Product

Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...

Jan 2025
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(0)
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Director

Relationship

If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...

Jan 2025
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(0)
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Director

Loyalty

Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...

Jan 2025
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(0)
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Director

Relationship, Operations

We had an issue with an install and getting engagement from Fujifilm. From a project management...

Jan 2025
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(0)
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Director

Loyalty, Relationship, Product

The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...

Jan 2025
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(0)
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Manager

Product

Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...

Nov 2024
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(0)
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VP/Other Executive

Operations, Value

Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...

Sep 2024
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(0)
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VP/Other Executive

Product

Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...

Sep 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

Fujifilm has some improvements still available, but they meet our needs and keep them moving today....

Sep 2024
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(0)
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VP/Other Executive

Product

Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...

Sep 2024
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Analyst/Coordinator

Culture, Loyalty, Value

I would seriously look at other options if I had to make a decision today about whether to buy...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship

When we call for support, we know that the person we are going to get doesn't have the necessary...

Sep 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

I think the vendor will address a lot of things in the system's next version. In the current...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship

We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...

Sep 2024
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(0)
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Analyst/Coordinator

Value

The system needs some things. For example, the latest version allows users to read mammography...

Sep 2024
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(0)
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Analyst/Coordinator

Loyalty, Operations

During our implementation, our project manager wasn't easy to work with, and we had a lot of...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

We upgraded to a version of the system that we have had nothing but problems with. We are trying to...

Sep 2024
||
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The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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