Home chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

Synapse Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
PACS 2022:
Changing Market Leads to Volatility among Large- to Small-Volume Organizations
November 2022
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Relationship, Operations

We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our last upgrade with Fujifilm was rough, but things are going well now. Fujifilm has been good....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Relationship

With Synapse, Fujifilm was gracious and gave us some free training. They have been good to work...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

There have been some challenges with our upgrades in terms of timelines, communication, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

We have full intentions to extend, as long as Fujifilm’s offer on the maintenance agreement side...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we call Fujifilm’s support team, it would be nice to connect to a person who can help us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a really good service team from the vendor. We have worked with the team for a long time....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

There have been some miscommunications with Fujifilm. Some things have been said over the years, but...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Synapse is pretty user friendly, and people can find their way around with minimal training. The...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Fujifilm could improve their technical support. We typically know more than the people answering the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

With the upgrade we are working on right now, there are some cool features and things. If we get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Our previous version of Synapse was better than our newer version. The difference is not huge, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor’s implementation and project engineers were very knowledgeable and good to work with.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor is not very open about the changes they make to Synapse. For example, they changed an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We did not receive adequate training for the system and had to push Fujifilm to provide additional training....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product’s image quality is excellent.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm’s support is lacking, and their product isn’t any more technologically advanced than our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations, Product

Looking back on a few of the things the Fujifilm salesman communicated to our radiologist about the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Fujifilm struggles to keep their promises, mainly the promises around features for the clinicians in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We still do not have multifactor authentication for external access with Synapse. In today's world,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm has really great automation in place to constantly check for errors in the background to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would never recommend Synapse to a small practice because the product is too complex. However, the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would like to see a little less downtime with upgrades in Synapse. Right now, we still have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

What I like the most about Synapse is that it is a very thin installation. We don't have to install...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Once in a while, if we want something above and beyond in Synapse, such as a new API integration or...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
PACS—Finding the Perfect Fit
09 July 20    |   Monique Rasband and Lauren Barton
Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access
Article
KLAS article icon
Achieving Success in the PACS Market
03 December 18    |   Katie Brooks
Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Article
KLAS article icon
Looking at the Life Cycle of PACS
27 November 18    |   Jared Jeffery
Which PACS solutions are being purchased the most, and for what reasons? As KLAS speaks with providers, we find that a vendor’s reputation is a driving factor.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​