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User Commentary
Operations
Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...
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Product
My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.
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Product
There are some things in mammography with AI-type reconstructions that I'm not sure that we can...
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Culture, Value
Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...
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Operations
I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.
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Loyalty, Product
The function of any PACS solution is to view images and get a report out, and Synapse does that....
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Relationship
We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...
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Product
I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...
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Operations, Product
Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...
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Relationship
Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...
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Product
One thing in Synapse that could be improved is the ability to easily pull any type of report out of...
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Operations
As an implementation team and in Fujifilm's project management, they are not all on the same page...
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Relationship, Product
I love how granular we can get with our support of the Synapse system. It is a very standard...
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Product
The Synapse user interface could use an overhaul. There are multiple windows needed to access things...
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Culture, Value
Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...
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Loyalty, Relationship
Fujifilm has been good to work with, but there are some areas where they are lacking at times....
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Loyalty, Relationship, Operations
Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...
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Loyalty
We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....
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Relationship, Operations, Product
We just had an upgrade with Synapse that took a really long time to complete because the version we...
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Loyalty, Relationship
I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...
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Relationship, Product
Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...
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Loyalty
We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...
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Relationship, Operations
Synapse is a good product with excellent support and account managers. We are happy with the...
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Relationship
I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...
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Loyalty, Relationship, Product
Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...
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Culture, Value
There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...
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Relationship
One of the executives from Fujifilm is great. They do everything they can to solve our problems.
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Loyalty, Product
The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....
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Relationship, Product
Everything has to be updated in Synapse at the same time even though we can’t keep our environment...
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Loyalty
I have seen some challenges with interoperability between third-party applications and Synapse. An...
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Relationship
I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...
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Loyalty, Product
We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...
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Relationship
I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...
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Relationship, Operations
Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...
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Product
Synapse is a bit of a commodity, so the clinicians are having to get used to some different...
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Loyalty
We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...
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Value
The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...
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Loyalty, Product
What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...
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Loyalty, Product
The vendor developed a product up to version four, and then they released version five, which left a...
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Relationship
The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...
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Product
An improvement I would like is the ability for the radiologists to sit down and make configuration...
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Product
I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...
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Operations, Product
I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....
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Operations
Fujifilm doesn't really give ongoing training unless we are doing an upgrade.
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Relationship, Value
Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...
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Product
We have had Synapse for so long. Our end users know it, so it is easy for them to use.
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Operations
With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...
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Loyalty, Relationship, Product
Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...
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Relationship
If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...
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Loyalty
Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...
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Relationship, Operations
We had an issue with an install and getting engagement from Fujifilm. From a project management...
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Loyalty, Relationship, Product
The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...
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Product
Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...
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Operations, Value
Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...
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Product
Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...
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Loyalty, Relationship
Fujifilm has some improvements still available, but they meet our needs and keep them moving today....
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Product
Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...
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Culture, Loyalty, Value
I would seriously look at other options if I had to make a decision today about whether to buy...
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Relationship
When we call for support, we know that the person we are going to get doesn't have the necessary...
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Loyalty, Product
I think the vendor will address a lot of things in the system's next version. In the current...
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Relationship
We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...
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Value
The system needs some things. For example, the latest version allows users to read mammography...
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Loyalty, Operations
During our implementation, our project manager wasn't easy to work with, and we had a lot of...
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Relationship, Operations, Product
We upgraded to a version of the system that we have had nothing but problems with. We are trying to...
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Relationship
Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...
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Loyalty, Relationship, Product
Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...
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Product
There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...
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Operations, Product
Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...
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