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Synapse Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Operations, Value

Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...

Sep 2024
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VP/Other Executive

Product

Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Fujifilm has some improvements still available, but they meet our needs and keep them moving today....

Sep 2024
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VP/Other Executive

Product

Synapse is a PACS system, and unfortunately, it is unwieldy. I don't care who the vendor is, when a...

Sep 2024
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VP/Other Executive

Relationship

Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...

Jul 2024
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VP/Other Executive

Product

There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...

Jul 2024
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Manager

Operations, Product

Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...

Jul 2024
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Director

Relationship

Fuji definitely keeps all of their promises. They have been a very good partner with us, and...

Apr 2024
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Director

Operations, Product

The product is very user friendly. We don't really train our clinicians, other than the...

Apr 2024
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Director

Relationship, Product

The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...

Apr 2024
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Director

Product

The product is missing one major thing that we need, and that is multifactor authentication (MFA)....

Apr 2024
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Analyst/Coordinator

Relationship, Operations

We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...

Apr 2024
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Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
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Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
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Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
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Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
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Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
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Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
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Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
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Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
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Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
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Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
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Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
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Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
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Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
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Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
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Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
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Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
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Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
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Manager

Product

Our last upgrade with Fujifilm was rough, but things are going well now. Fujifilm has been good....

Oct 2023
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CNIO

Culture, Relationship

With Synapse, Fujifilm was gracious and gave us some free training. They have been good to work...

Oct 2023
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CNIO

Operations

There have been some challenges with our upgrades in terms of timelines, communication, and...

Oct 2023
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VP/Other Executive

Culture, Loyalty

We have full intentions to extend, as long as Fujifilm’s offer on the maintenance agreement side...

Oct 2023
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VP/Other Executive

Relationship

When we call Fujifilm’s support team, it would be nice to connect to a person who can help us...

Oct 2023
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