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Synapse Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...

Jan 2025
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Manager

Value

The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...

Jan 2025
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Manager

Loyalty, Product

What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...

Jan 2025
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Manager

Loyalty, Product

The vendor developed a product up to version four, and then they released version five, which left a...

Jan 2025
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Manager

Relationship

The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...

Jan 2025
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Manager

Product

An improvement I would like is the ability for the radiologists to sit down and make configuration...

Jan 2025
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Manager

Product

I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...

Jan 2025
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Manager

Operations, Product

I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....

Jan 2025
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Manager

Operations

Fujifilm doesn't really give ongoing training unless we are doing an upgrade.

Jan 2025
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Manager

Relationship, Value

Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...

Jan 2025
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Director

Product

We have had Synapse for so long. Our end users know it, so it is easy for them to use.

Jan 2025
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Director

Operations

With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...

Jan 2025
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Director

Loyalty, Relationship, Product

Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...

Jan 2025
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Director

Relationship

If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...

Jan 2025
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Director

Loyalty

Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...

Jan 2025
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Director

Relationship, Operations

We had an issue with an install and getting engagement from Fujifilm. From a project management...

Jan 2025
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Director

Loyalty, Relationship, Product

The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...

Jan 2025
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Manager

Product

Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...

Nov 2024
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Analyst/Coordinator

Operations

Fujifilm's trainers are very accommodating. After we had some training when we brought on some new...

Oct 2024
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Analyst/Coordinator

Culture, Relationship

Fujifilm had some promises in some versions, and it actually took more versions to get their...

Oct 2024
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VP/Other Executive

Operations, Value

Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...

Sep 2024
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VP/Other Executive

Product

Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Fujifilm has some improvements still available, but they meet our needs and keep them moving today....

Sep 2024
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VP/Other Executive

Product

Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...

Sep 2024
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Analyst/Coordinator

Culture, Loyalty, Value

I would seriously look at other options if I had to make a decision today about whether to buy...

Sep 2024
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Analyst/Coordinator

Relationship

When we call for support, we know that the person we are going to get doesn't have the necessary...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

I think the vendor will address a lot of things in the system's next version. In the current...

Sep 2024
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Analyst/Coordinator

Relationship

We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...

Sep 2024
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Analyst/Coordinator

Value

The system needs some things. For example, the latest version allows users to read mammography...

Sep 2024
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Analyst/Coordinator

Loyalty, Operations

During our implementation, our project manager wasn't easy to work with, and we had a lot of...

Sep 2024
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Analyst/Coordinator

Relationship, Operations, Product

We upgraded to a version of the system that we have had nothing but problems with. We are trying to...

Sep 2024
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VP/Other Executive

Relationship

Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...

Jul 2024
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VP/Other Executive

Product

There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...

Jul 2024
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Manager

Operations, Product

Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...

Jul 2024
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Director

Relationship

Fuji definitely keeps all of their promises. They have been a very good partner with us, and...

Apr 2024
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Director

Operations, Product

The product is very user friendly. We don't really train our clinicians, other than the...

Apr 2024
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(0)
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Director

Relationship, Product

The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...

Apr 2024
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Director

Product

The product is missing one major thing that we need, and that is multifactor authentication (MFA)....

Apr 2024
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Analyst/Coordinator

Relationship, Operations

We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...

Apr 2024
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Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
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Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
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(0)
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Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
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(0)
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Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
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(0)
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Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
||
(0)
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Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
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(0)
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Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
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(0)
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Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
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