
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...
Login or Create an Account to see details.
Value
Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...
Login or Create an Account to see details.
Value
Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...
Login or Create an Account to see details.
Relationship, Product
We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...
Login or Create an Account to see details.
Loyalty, Product
I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...
Login or Create an Account to see details.
Operations, Product
Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...
Login or Create an Account to see details.
Product
Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...
Login or Create an Account to see details.
Product
Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...
Login or Create an Account to see details.
Relationship
We have a really good service team from the vendor. We have worked with the team for a long time....
Login or Create an Account to see details.
Culture, Relationship
There have been some miscommunications with Fujifilm. Some things have been said over the years, but...
Login or Create an Account to see details.
Operations, Product
Synapse is pretty user friendly, and people can find their way around with minimal training. The...
Login or Create an Account to see details.
Product
One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...
Login or Create an Account to see details.
Relationship
Fujifilm could improve their technical support. We typically know more than the people answering the...
Login or Create an Account to see details.
Loyalty
With the upgrade we are working on right now, there are some cool features and things. If we get...
Login or Create an Account to see details.
Loyalty
Our previous version of Synapse was better than our newer version. The difference is not huge, but...
Login or Create an Account to see details.
Operations
The vendor’s implementation and project engineers were very knowledgeable and good to work with.
Login or Create an Account to see details.
Relationship, Product
The vendor is not very open about the changes they make to Synapse. For example, they changed an...
Login or Create an Account to see details.
Relationship
We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...
Login or Create an Account to see details.
Operations
We did not receive adequate training for the system and had to push Fujifilm to provide additional training....
Login or Create an Account to see details.
Product
The product’s image quality is excellent.
Login or Create an Account to see details.
Relationship
Fujifilm’s support is lacking, and their product isn’t any more technologically advanced than our...
Login or Create an Account to see details.
Culture, Operations, Product
Looking back on a few of the things the Fujifilm salesman communicated to our radiologist about the...
Login or Create an Account to see details.
Culture, Relationship
Fujifilm struggles to keep their promises, mainly the promises around features for the clinicians in...
Login or Create an Account to see details.
Product
We still do not have multifactor authentication for external access with Synapse. In today's world,...
Login or Create an Account to see details.
Relationship
Fujifilm has really great automation in place to constantly check for errors in the background to...
Login or Create an Account to see details.
Product, Value
I would never recommend Synapse to a small practice because the product is too complex. However, the...
Login or Create an Account to see details.
Operations, Product
I would like to see a little less downtime with upgrades in Synapse. Right now, we still have...
Login or Create an Account to see details.
Operations, Product
What I like the most about Synapse is that it is a very thin installation. We don't have to install...
Login or Create an Account to see details.
Value
Once in a while, if we want something above and beyond in Synapse, such as a new API integration or...
Login or Create an Account to see details.
Product
Sometimes, when we upgrade Synapse, there are some lingering issues or things that don’t quite work....
Login or Create an Account to see details.
Relationship
Fujifilm’s support depends on who we get. If we get the right person, they do well. The vendor has a...
Login or Create an Account to see details.
Relationship, Product
Fujifilm used to have issues with patches and whatnot. Now, every once in a while, we might have a...
Login or Create an Account to see details.
Loyalty, Product
For the longest time, the only browser that Synapse would work with was Internet Explorer. That is...
Login or Create an Account to see details.
Operations, Product
Our last upgrade hurt. It was a big ordeal. We had resources on standby, but ultimately, Fujifilm...
Login or Create an Account to see details.
Loyalty
From an interoperability standpoint, Fujifilm is not giving us what we need. We have tried upgrade...
Login or Create an Account to see details.
Product
Synapse isn't terrible from a stability standpoint. But we have a lot of bolt-ons to make the system...
Login or Create an Account to see details.
Product
Fujifilm is good and bad at delivering new technology. However, we have discovered that a product we...
Login or Create an Account to see details.
Loyalty
We don't think we would recommend Synapse. If anything, we will be looking at alternative solutions...
Login or Create an Account to see details.
Culture, Loyalty
We have issues with Fujifilm’s support team. We have to do a lot of poking and prodding to get...
Login or Create an Account to see details.
Relationship
We have had no involvement from Fujifilm’s executives. We have escalated certain issues, but we...
Login or Create an Account to see details.
Relationship
Fujifilm could better adhere to their committed timelines. We have trouble with responsiveness in...
Login or Create an Account to see details.
Loyalty, Product
There are some things that we don’t like and that our radiologists have complained about in Synapse,...
Login or Create an Account to see details.
Culture, Relationship, Value
Fujifilm is probably one of our best vendor relationships. They have been willing to work...
Login or Create an Account to see details.
Loyalty, Product
The thing that doesn’t meet our needs right now with Fujifilm is that Synapse and Synapse...
Login or Create an Account to see details.
Relationship
The executive engagement from Fujifilm is proactive; if I push to meet with executive management, I...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor is trying to get better, but the process is a little painful because I do not see the...
Login or Create an Account to see details.
Loyalty
It is challenging to make a decision to move away from any imaging solution, and our providers are...
Login or Create an Account to see details.
Relationship
One of the biggest issues we have is the way we are set up as an institution. The communication...
Login or Create an Account to see details.
Relationship
Fujifilm is responsive to our issues. We had a few issues that came up after our last upgrade, and...
Login or Create an Account to see details.
Product
I like the system's ease of use and how easy it is to configure. Synapse is a quality imaging...
Login or Create an Account to see details.
Product
The product could be improved with more end-user analytics in real time. I think Fujifilm should...
Login or Create an Account to see details.
Product
There are quite a few things in Synapse that don’t work for our radiologists. Hanging protocols are...
Login or Create an Account to see details.
Operations
When we have go-lives, Fujifilm sends out trainers. As with all training, we might get three...
Login or Create an Account to see details.
Relationship
Fujifilm's level-zero support team doesn’t ever know what is going on in our environment. Calling in...
Login or Create an Account to see details.
Relationship
Fujifilm's leadership is phenomenal. I have a good relationship with the senior leadership. I have...
Login or Create an Account to see details.
Loyalty
We took an upgrade for Synapse a long time ago. That upgrade has not worked correctly. In the...
Login or Create an Account to see details.
Relationship
Fujifilm needs to become more agnostic, and they are always a little behind on technology. They are...
Login or Create an Account to see details.
Relationship, Operations
We have had a little bit of a struggle with staff turnover over the years with Fujifilm and their...
Login or Create an Account to see details.
Product, Value
Synapse is doing what it is meant to do. It allows our radiologists to read the images, and the...
Login or Create an Account to see details.
Relationship
We have a very good working relationship with Fujifilm and their executives.
Login or Create an Account to see details.
Culture, Relationship
There is a monitoring software on our systems that reports back to Fuji to alarm them. It is part of...
Login or Create an Account to see details.
Culture, Relationship
We have entered a new support model contract with Fuji, so if I have an issue, I can call their help...
Login or Create an Account to see details.
Product, Value
The solution offers everything we need to achieve our current goals. We have some good monitoring on...
Login or Create an Account to see details.
Relationship
Fujifilm has been a true partner to our organization. There is not just a vendor-customer...
Login or Create an Account to see details.
Relationship
Fujifilm’s support team is easy to reach out to. When I escalate anything, the issues are pretty...
Login or Create an Account to see details.
Culture, Value
Fujifilm is very reasonable and straightforward in what they charge.
Login or Create an Account to see details.
Product
Fuji is trying to improve their system, but things do not seem to be as fully vetted as we had...
Login or Create an Account to see details.
Product
We purchased a machine for our cath lab, and Synapse has not been viewing the images correctly. We...
Login or Create an Account to see details.
Operations, Product
The only reason Synapse is easy to use is that it hasn't changed in decades. The upgrade we did get...
Login or Create an Account to see details.
Culture
Paying for licenses up front usually gets us a better rate than us paying for them in a true-up...
Login or Create an Account to see details.
Featured Reports
Preferences