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Synapse Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Things are going fine with Fujifilm. I don't have any concerns about the vendor. Fujifilm is pretty...

Dec 2025
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Director

Relationship

Fujifilm definitely does a great job at keeping their promises. Fujifilm has a whole system set up...

Dec 2025
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Director

Product

We receive really good compliments on Synapse. However, Fujifilm isn’t quite moving as fast as other...

Dec 2025
||
(0)
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Director

Relationship

Fujifilm’s support is really great most of the time. We can get to who we need. However, their web...

Dec 2025
||
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Manager

Product

Moving Synapse to the cloud was a project in the works for a long time. Right now, our radiology...

Dec 2025
||
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Manager

Relationship

We have had a lot of Fuji leadership involvement. Fuji has bent over backwards to help us.

Dec 2025
||
(0)
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Manager

Relationship, Value

With Fujifilm, it is all or nothing. Either they host everything, or we do.

Dec 2025
||
(0)
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Manager

Operations

The main education that Fuji provides for each upgrade is an online training webinar. The content is...

Dec 2025
||
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Manager

Product

The current Synapse version is mature; it works well. It integrates with most endpoints we use,...

Dec 2025
||
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Manager

Relationship

Fuji’s support for cloud customers is lacking. My main dislike is the difficulty we have getting...

Dec 2025
||
(0)
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Manager

Loyalty, Value

I think we would buy Synapse again. We like the PACS itself, not including all the cloud issues, and...

Dec 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm has been monitoring all of our systems, and they routinely pick things up and fix them...

Dec 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm strives really hard to keep their product current. We are pretty satisfied with the vendor....

Dec 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Fujifilm's radiology side has been a little challenging in terms of upgrades. We have had some bumps...

Dec 2025
||
(0)
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Manager

Culture, Product

From the radiologist’s perspective, Synapse doesn't work as promoted. There are features that...

Dec 2025
||
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Manager

Culture, Value

I would say our opinion on receiving our money’s worth for Synapse is probably low because we are...

Dec 2025
||
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Manager

Relationship, Operations, Product

We had an upgrade scheduled a while ago that we actually had to roll back because it completely...

Dec 2025
||
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Manager

Product

Most users never have to do anything with Synapse. The radiologists have problems when they come in...

Dec 2025
||
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Manager

Loyalty

I would say that Synapse has helped with a lot of our integrations. Fujifilm's road map for new...

Dec 2025
||
(0)
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Manager

Relationship

We have had some issues with Fujifilm's monitoring. They get alerts, but they wait for us to reach...

Dec 2025
||
(0)
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Manager

Product

When Synapse works, it works well. It is quick. The techs love Synapse. Synapse works how they want...

Dec 2025
||
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Manager

Culture, Relationship

I have mixed feelings about Fujifilm keeping their promises. We have had some issues, to say the...

Dec 2025
||
(0)
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Manager

Product

The hanging protocols could be a little better in Synapse. I know that Fujifilm has worked on them,...

Dec 2025
||
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Manager

Product

Our end users are so good, but it is an uphill battle with Synapse because there is a learning...

Nov 2025
||
(0)
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Manager

Product

Synapse is heavily integrated with so many other systems. Every time we have problems, it is because...

Nov 2025
||
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Manager

Culture

Fujifilm is very transparent and up front about what necessitates professional services. We pay for...

Nov 2025
||
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Manager

Loyalty

I know Fujifilm’s road map, and we are looking forward to some of the stuff that is coming, but we...

Nov 2025
||
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Manager

Relationship

I’m pretty happy with Fujifilm. Their support people are so helpful. They spend hours on phone calls...

Nov 2025
||
(0)
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Manager

Culture, Relationship, Operations

I have spent much of my career owning and administering applications, and every application and bit...

Nov 2025
||
(0)
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Manager

Operations, Product

Considering how bad one of the upgrades with Fujifilm was, the most recent upgrade was fantastic. We...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We are deploying Synapse across our organization. We went to do an RFI, and we didn't throw a wide...

Nov 2025
||
(0)
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Analyst/Coordinator

Culture, Operations

We had a miscommunication when we first migrated to Fujifilm's system. However, Fujifilm worked to...

Nov 2025
||
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Analyst/Coordinator

Operations

I have been pretty happy with Fujifilm's training. I have been using Synapse for years, so it is...

Nov 2025
||
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Analyst/Coordinator

Product

Overall, the PACS gets the job done. It lays things out in a way that is easy to understand and...

Nov 2025
||
(0)
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Analyst/Coordinator

Relationship

We use the Fujifilm help desk for support. There is some proactivity but not as much as I would like...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have a lot of specialty readers that are more advanced tools and that use a lot of third-party...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty

We are not moving forward with moving Fujifilm's solution to the cloud. We are in the middle of an...

Nov 2025
||
(0)
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Analyst/Coordinator

Culture, Value

There are a couple of things that the vendor has charged us for on the PACS and cardiovascular side....

Nov 2025
||
(0)
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Director

Loyalty

If we didn't have Synapse in place today and I had to make a decision, I don't think I would go with...

Nov 2025
||
(0)
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Director

Relationship, Operations

We have a hard time when Fujifilm puts something on their road map about when something is going to...

Nov 2025
||
(0)
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Director

Relationship

A pain point with Fujifilm’s upgrades is responsiveness to high-priority asks and engagement in...

Nov 2025
||
(0)
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Manager

Culture, Value

All our upgrades and service things with Synapse are covered under one cost, and that is fine. The...

Nov 2025
||
(0)
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Director

Loyalty, Operations

We are considering leaving Synapse. The biggest problems we have are with the vendor's upgrades and...

Oct 2025
||
(0)
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Director

Relationship

In recent years, Fujifilm has really tried to support us. However, they have software engineering...

Oct 2025
||
(0)
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Director

Operations, Product

Fujifilm has a problem with rolling upgrades out smoothly. It always takes days or weeks to work out...

Oct 2025
||
(0)
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Director

Relationship

I am not really a fan of Fujifilm anymore. I have been frustrated with them. It isn't that they are...

Oct 2025
||
(0)
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CIO

Loyalty, Product

It has been interesting to see Fujifilm’s product mature and change over the years in some good and...

Oct 2025
||
(0)
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CIO

Product

As our radiologists spread out and are reading further and further away, we are seeing some issues...

Oct 2025
||
(0)
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CIO

Relationship, Product

Fujifilm’s Viewer Extension (VX) client has helped a lot with the issues we see from radiologists...

Oct 2025
||
(0)
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CIO

Loyalty, Product

One of the bigger challenges that we have in supporting Synapse is that it takes a lot of people...

Oct 2025
||
(0)
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CIO

Product

Fujifilm's definition of downtime is that the PACS is completely unavailable. They don't consider...

Oct 2025
||
(0)
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CIO

Loyalty

Our radiologists are very productive with Synapse, but the overarching reality is a bit more complex...

Oct 2025
||
(0)
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CIO

Relationship

One real concern I have with Fujifilm is cybersecurity. Openness and transparency about the product...

Oct 2025
||
(0)
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Manager

Loyalty, Product

With Synapse, we have a lot of different end users. We have radiologists and other clinicians who...

Oct 2025
||
(0)
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Director

Loyalty, Relationship

I would say that Fujifilm doesn't keep their promises. There have been a couple of things in the...

Oct 2025
||
(0)
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Director

Product

Overall, Synapse's base functionality is pretty good. Fujifilm has been a little slow with their AI...

Oct 2025
||
(0)
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Director

Loyalty, Product

Synapse's core functionalities are fairly stable. Fujifilm is looking to enhance the overall...

Oct 2025
||
(0)
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Director

Relationship, Operations

In general, Fujifilm's support does all right. We have been on the cutting edge of upgrades, so when...

Oct 2025
||
(0)
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Manager

Relationship

It seems like we have a lot more issues with Synapse than other organizations have with their PACS....

Oct 2025
||
(0)
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Director

Relationship, Product

Our overall experience with Fujifilm is pretty good. They used to have some performance issues, but...

Sep 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

As a longtime customer, I think Fuji does work with us on not charging for every little thing. Also,...

Aug 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

Fuji moved away from some benefits we had in the past with Synapse. That is an issue. Fuji has...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

We struggle a lot with Synapse. There is a major flaw with the version we are on. When a user logs...

Aug 2025
||
(0)
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Analyst/Coordinator

Relationship

I have been working with Fuji for a long time, and I don’t call unless I really need them. I have...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations

Fuji’s implementation services and on-site support have been pretty great. Fuji actually has regular...

Aug 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Fuji does not keep their promises with the development and the new features and their promises that...

Aug 2025
||
(0)
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Analyst/Coordinator

Loyalty

We will have to do another big upgrade of Synapse in the future. I wonder whether Fuji is going to...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations, Product

We have had some really bad experiences over the last few years with upgrades and support, and...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm's support tools for the system are outstanding. Anyone on my team can get into Synapse and...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm has never told me that they were going to do something and then not done it. Fujifilm is...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations

Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.

Apr 2025
||
(0)
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Analyst/Coordinator

Product

There are some things in mammography with AI-type reconstructions that I'm not sure that we can...

Apr 2025
||
(0)
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Manager

Culture, Value

Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...

Apr 2025
||
(0)
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Manager

Operations

I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.

Apr 2025
||
(0)
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Manager

Loyalty, Product

The function of any PACS solution is to view images and get a report out, and Synapse does that....

Apr 2025
||
(0)
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Manager

Relationship

We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...

Apr 2025
||
(0)
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Manager

Product

I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

One thing in Synapse that could be improved is the ability to easily pull any type of report out of...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

As an implementation team and in Fujifilm's project management, they are not all on the same page...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

I love how granular we can get with our support of the Synapse system. It is a very standard...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

The Synapse user interface could use an overhaul. There are multiple windows needed to access things...

Apr 2025
||
(0)
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Analyst/Coordinator

Culture, Value

Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

Fujifilm has been good to work with, but there are some areas where they are lacking at times....

Apr 2025
||
(0)
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Director

Loyalty, Relationship, Operations

Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...

Apr 2025
||
(0)
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Physician

Loyalty

We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....

Mar 2025
||
(0)
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Manager

Product

Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....

Feb 2025
||
(0)
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Manager

Relationship

Fujifilm has gone out of their way to help us with our complex integration, so they are a good...

Feb 2025
||
(0)
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Manager

Loyalty

I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We just had an upgrade with Synapse that took a really long time to complete because the version we...

Feb 2025
||
(0)
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Manager

Loyalty, Relationship

I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...

Feb 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty

We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Synapse is a good product with excellent support and account managers. We are happy with the...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of the executives from Fujifilm is great. They do everything they can to solve our problems.

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Everything has to be updated in Synapse at the same time even though we can’t keep our environment...

Jan 2025
||
(0)
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 or  to see details.

Manager

Loyalty

I have seen some challenges with interoperability between third-party applications and Synapse. An...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...

Jan 2025
||
(0)
 Thank you  Helpful

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CTO

Relationship

I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...

Jan 2025
||
(0)
 Thank you  Helpful

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CTO

Relationship, Operations

Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...

Jan 2025
||
(0)
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CTO

Product

Synapse is a bit of a commodity, so the clinicians are having to get used to some different...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Value

The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...

Jan 2025
||
(0)
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Manager

Loyalty, Product

What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...

Jan 2025
||
(0)
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Manager

Loyalty, Product

The vendor developed a product up to version four, and then they released version five, which left a...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship

The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

An improvement I would like is the ability for the radiologists to sit down and make configuration...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm doesn't really give ongoing training unless we are doing an upgrade.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

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Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
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Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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