Synapse Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
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Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
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Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
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Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
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Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
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Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
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Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
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Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
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Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
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Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
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Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
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Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
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Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
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Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
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Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
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Manager

Product

Our last upgrade with Fujifilm was rough, but things are going well now. Fujifilm has been good....

Oct 2023
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CNIO

Culture, Relationship

With Synapse, Fujifilm was gracious and gave us some free training. They have been good to work...

Oct 2023
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CNIO

Operations

There have been some challenges with our upgrades in terms of timelines, communication, and...

Oct 2023
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VP/Other Executive

Culture, Loyalty

We have full intentions to extend, as long as Fujifilm’s offer on the maintenance agreement side...

Oct 2023
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VP/Other Executive

Relationship

When we call Fujifilm’s support team, it would be nice to connect to a person who can help us...

Oct 2023
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Manager

Relationship, Product

Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...

Sep 2023
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Manager

Value

Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...

Sep 2023
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Manager

Value

Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...

Sep 2023
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Manager

Relationship, Product

We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...

Sep 2023
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Analyst/Coordinator

Operations, Product

Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...

Sep 2023
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Manager

Product

Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...

Sep 2023
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Manager

Product

Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...

Sep 2023
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Manager

Relationship

We have a really good service team from the vendor. We have worked with the team for a long time....

Sep 2023
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Analyst/Coordinator

Culture, Relationship

There have been some miscommunications with Fujifilm. Some things have been said over the years, but...

Aug 2023
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Analyst/Coordinator

Operations, Product

Synapse is pretty user friendly, and people can find their way around with minimal training. The...

Aug 2023
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Analyst/Coordinator

Product

One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...

Aug 2023
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Analyst/Coordinator

Relationship

Fujifilm could improve their technical support. We typically know more than the people answering the...

Aug 2023
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Analyst/Coordinator

Loyalty

With the upgrade we are working on right now, there are some cool features and things. If we get...

Aug 2023
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Analyst/Coordinator

Loyalty

Our previous version of Synapse was better than our newer version. The difference is not huge, but...

Jul 2023
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Manager

Operations

The vendor’s implementation and project engineers were very knowledgeable and good to work with.

Jun 2023
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Manager

Relationship, Product

The vendor is not very open about the changes they make to Synapse. For example, they changed an...

Jun 2023
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Manager

Relationship

We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...

Jun 2023
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(0)
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Manager

Operations

We did not receive adequate training for the system and had to push Fujifilm to provide additional training....

May 2023
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(0)
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Manager

Product

The product’s image quality is excellent.

May 2023
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Manager

Relationship

Fujifilm’s support is lacking, and their product isn’t any more technologically advanced than our...

May 2023
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Manager

Culture, Operations, Product

Looking back on a few of the things the Fujifilm salesman communicated to our radiologist about the...

May 2023
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Director

Culture, Relationship

Fujifilm struggles to keep their promises, mainly the promises around features for the clinicians in...

May 2023
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(0)
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Director

Product

We still do not have multifactor authentication for external access with Synapse. In today's world,...

May 2023
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(0)
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Director

Relationship

Fujifilm has really great automation in place to constantly check for errors in the background to...

May 2023
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Director

Product, Value

I would never recommend Synapse to a small practice because the product is too complex. However, the...

May 2023
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(0)
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Manager

Operations, Product

I would like to see a little less downtime with upgrades in Synapse. Right now, we still have...

Apr 2023
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Manager

Operations, Product

What I like the most about Synapse is that it is a very thin installation. We don't have to install...

Apr 2023
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(0)
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Manager

Value

Once in a while, if we want something above and beyond in Synapse, such as a new API integration or...

Apr 2023
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(0)
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