Synapse Mobility Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Director

Product

The nice thing that Synapse Mobility does for us is that as we grow and hospitals join, before they...

May 2025
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Director

Operations, Product

Upgrades for Synapse Mobility are manageable for the team running it; they are not a big deal. We...

May 2025
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Manager

Culture, Product

Synapse Mobility is pretty easy to use, but it is very slow. It isn't utilized much because of that,...

May 2025
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Manager

Relationship

I haven’t had to reach out to Fujifilm's support team for quite some time, but their phone and web...

May 2025
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Manager

Product

We are having some issues with this solution as well as our x-ray machines and how they display...

May 2025
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Analyst/Coordinator

Loyalty, Value

If I had the opportunity to buy Synapse Mobility again, I might look at one other viewer that I know...

Apr 2025
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Analyst/Coordinator

Relationship

Synapse Mobility is very easy to use. I have also never really had an issue with Fujifilm's support....

Apr 2025
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Analyst/Coordinator

Value

Fujifilm is very good about avoiding charging for every little thing and about training....

Apr 2025
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Manager

Product

Based on what I have heard from other users, the system isn't quite as user friendly as I would like....

Mar 2025
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Manager

Operations, Product

We didn't have any issues with integrating Synapse Mobility. It was quite flexible.

Mar 2025
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Manager

Operations

There hasn't really been any training for Fujifilm, but I don't think that that is really impacting...

Mar 2025
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Manager

Product

Synapse Mobility works very well. We have rarely had an issue with it. Synapse Mobility is very easy...

Mar 2025
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Manager

Relationship

Fujifilm's support people have been very helpful when we have needed them. We don't have too many...

Mar 2025
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Manager

Product

The only issue that we have with Synapse Mobility on occasion is when all our licenses are in use,...

Feb 2025
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Manager

Product

Synapse Mobility was built with nonradiology users in mind, and it is a rock-solid product. It does...

Feb 2025
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Director

Relationship

Synapse Mobility is really easy to use, and Fujifilm is a great partner for us across all the...

Jan 2025
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Manager

Loyalty, Product

For most intents and purposes, Synapse Mobility functions as needed. The issue we have is slowness....

Jan 2025
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Manager

Product

The thing I like most about Synapse Mobility is its simplicity. I also like that we can use it...

Jan 2025
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Manager

Relationship, Operations

Fujifilm has been excellent. When we needed boots on the ground, the vendor sent us people to...

Jan 2025
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Manager

Product

What people like about Synapse Mobility is that the front end is pretty simple. There are two main...

Jan 2025
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Manager

Value

After-hours charges are the big thing with Fujifilm. No hospital is going to do any upgrade to a...

Jan 2025
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Manager

Product

Synapse Mobility is basically a Linux product. I think Fujifilm had somebody else write the...

Jan 2025
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Manager

Relationship, Operations

During our last project, Fujifilm missed a lot of meetings. They were supposed to help us integrate...

Jan 2025
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Manager

Loyalty, Product

My experience with Synapse Mobility hasn't been great. It hasn't worked seamlessly between one...

Oct 2024
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VP/Other Executive

Culture

No vendor keeps all promises, but Fujifilm has certainly tried. We have a great contract with them,...

Sep 2024
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VP/Other Executive

Operations, Product

Synapse Mobility is a simple program, and some people wish it had more functionality. No one does...

Sep 2024
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VP/Other Executive

Culture, Value

When we did the original contract, the upgrades and everything seemed to be included, but years...

Sep 2024
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Manager

Operations, Product

Generally, Synapse Mobility is very good. It has been pretty user friendly. I sent the physicians...

Jul 2024
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Manager

Relationship, Product

We have some instances where studies stop going over to Synapse Mobility. So physicians are not able...

Jul 2024
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Analyst/Coordinator

Relationship

Fujifilm needs to get a little better at getting stuff done when it is supposed to be done. There...

Jun 2024
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Analyst/Coordinator

Relationship

For the most part, Fujifilm’s staff is very good to work with. They are knowledgeable, they get...

Jun 2024
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