Synapse Mobility Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product
My experience with Synapse Mobility hasn't been great. It hasn't worked seamlessly between one...
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Culture
No vendor keeps all promises, but Fujifilm has certainly tried. We have a great contract with them,...
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Operations, Product
Synapse Mobility is a simple program, and some people wish it had more functionality. No one does...
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Culture, Value
When we did the original contract, the upgrades and everything seemed to be included, but years...
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Operations, Product
Generally, Synapse Mobility is very good. It has been pretty user friendly. I sent the physicians...
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Relationship, Product
We have some instances where studies stop going over to Synapse Mobility. So physicians are not able...
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Relationship
Fujifilm needs to get a little better at getting stuff done when it is supposed to be done. There...
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Relationship
For the most part, Fujifilm’s staff is very good to work with. They are knowledgeable, they get...
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Value
We have been a longtime partner of Fujifilm. I would say they avoid charging for everything because...
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Relationship, Product
We made some strides with Synapse Mobility. It is a third-party product that Fujifilm resells from...
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Loyalty
Fujifilm needs to look at the architecture for handling large exams. We are installing a new CT...
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Relationship
We have voiced our displeasure enough that the OEM has given Fujifilm a bit more support in recent...
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Relationship
The technical support team has been great. They have listened to us and tried to implement...
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Product
When an image link gets sent to our EMR, it opens up in Synapse Mobility. We also have a link within...
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Product
I would like to see Fujifilm merge Synapse Mobility and the PACS viewer into a more seamless...
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Product
I think the vendor is stepping away a little from the zero-footprint viewer for the radiologists....
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Loyalty, Relationship
The support model is a little weird at Fujifilm; they go to the actual vendor that created the...
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Relationship
We used to have routine meetings with the vendor to talk about issues and to get updates on patches,...
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Operations, Product
Synapse Mobility is a long-term solution. There is not really a ton of training with Fujifilm....
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Culture, Loyalty
We haven't been thrilled with Synapse Mobility. There were some things about the system that we...
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Operations
We haven't received any ongoing training from Fujifilm, and their initial training wasn't anything...
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Operations, Product
The most recent transition we had was not super smooth, but now that we have gotten it cleaned up,...
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Loyalty, Product
One of our particular systems only stores videos as MP4 files. Synapse Mobility requires a specific...
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Loyalty, Product
The last product we had was not robust. With the way we have things set up with Synapse Mobility,...
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Operations
The implementation went well. The vendor gave us pretty good training for when we went live. When we...
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Value
As we have seen more and more users using the full PACS instead of a universal viewer, the...
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Product
Synapse Mobility is a very useful tool, and it has worked well. The system is pretty easy and very...
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Culture, Value
With Synapse Mobility, there have been no extra charges at all. There has just been one service...
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Relationship
There was an executive from Fujifilm who came to us and had a meeting, and that was quite a...
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Product
Our physicians hate the product and insist we put our old viewer back in. Fuji intends to market...
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Culture, Loyalty
In general, Synapse Mobility is not part of our long-term plans. It is not a reasonable universal...
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Loyalty
Synapse Mobility is obviously not part of the vendor’s long-term plans. Fujifilm is trying to market...
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Relationship, Value
I have talked to Fuji a couple of times about their strategy for a universal viewer. They are at...
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Operations, Product
We upgraded from the AIX to Windows recently, and from a Synapse Mobility standpoint, there weren't...
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Loyalty, Product
Other organizations' universal viewers can be integrated with Epic software for an interpretive...
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Product
Our physicians' dissatisfaction with Fujifilm makes sense because of the product we have. I have had...
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Product
Synapse Mobility is a straightforward, basic product. We can view, pan, scroll, and change our white...
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Relationship
Regarding Fuji's escalation through their service center, we don't get things solved right away. The...
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Relationship, Product
We haven't really had to deal with any real changes with Synapse Mobility, so we have been pretty...
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Loyalty
We are going to reevaluate everything, but right now, the product is part of our long-term plans. We...
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