Synapse Mobility Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Value
If I had the opportunity to buy Synapse Mobility again, I might look at one other viewer that I know...
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Relationship
Synapse Mobility is very easy to use. I have also never really had an issue with Fujifilm's support....
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Value
Fujifilm is very good about avoiding charging for every little thing and about training....
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Product
Based on what I have heard from other users, the system isn't quite as user friendly as I would like....
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Operations, Product
We didn't have any issues with integrating Synapse Mobility. It was quite flexible.
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Operations
There hasn't really been any training for Fujifilm, but I don't think that that is really impacting...
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Product
Synapse Mobility works very well. We have rarely had an issue with it. Synapse Mobility is very easy...
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Relationship
Fujifilm's support people have been very helpful when we have needed them. We don't have too many...
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Product
The only issue that we have with Synapse Mobility on occasion is when all our licenses are in use,...
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Product
Synapse Mobility was built with nonradiology users in mind, and it is a rock-solid product. It does...
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Relationship
Synapse Mobility is really easy to use, and Fujifilm is a great partner for us across all the...
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Loyalty, Product
For most intents and purposes, Synapse Mobility functions as needed. The issue we have is slowness....
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Product
The thing I like most about Synapse Mobility is its simplicity. I also like that we can use it...
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Relationship, Operations
Fujifilm has been excellent. When we needed boots on the ground, the vendor sent us people to...
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Product
What people like about Synapse Mobility is that the front end is pretty simple. There are two main...
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Value
After-hours charges are the big thing with Fujifilm. No hospital is going to do any upgrade to a...
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Product
Synapse Mobility is basically a Linux product. I think Fujifilm had somebody else write the...
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Relationship, Operations
During our last project, Fujifilm missed a lot of meetings. They were supposed to help us integrate...
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Loyalty, Product
My experience with Synapse Mobility hasn't been great. It hasn't worked seamlessly between one...
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Culture
No vendor keeps all promises, but Fujifilm has certainly tried. We have a great contract with them,...
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Operations, Product
Synapse Mobility is a simple program, and some people wish it had more functionality. No one does...
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Culture, Value
When we did the original contract, the upgrades and everything seemed to be included, but years...
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Operations, Product
Generally, Synapse Mobility is very good. It has been pretty user friendly. I sent the physicians...
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Relationship, Product
We have some instances where studies stop going over to Synapse Mobility. So physicians are not able...
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Relationship
Fujifilm needs to get a little better at getting stuff done when it is supposed to be done. There...
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Relationship
For the most part, Fujifilm’s staff is very good to work with. They are knowledgeable, they get...
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Value
We have been a longtime partner of Fujifilm. I would say they avoid charging for everything because...
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Relationship, Product
We made some strides with Synapse Mobility. It is a third-party product that Fujifilm resells from...
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Loyalty
Fujifilm needs to look at the architecture for handling large exams. We are installing a new CT...
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Relationship
We have voiced our displeasure enough that the OEM has given Fujifilm a bit more support in recent...
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Relationship
The technical support team has been great. They have listened to us and tried to implement...
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