Synapse Mobility Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Product

My experience with Synapse Mobility hasn't been great. It hasn't worked seamlessly between one...

Oct 2024
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VP/Other Executive

Culture

No vendor keeps all promises, but Fujifilm has certainly tried. We have a great contract with them,...

Sep 2024
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VP/Other Executive

Operations, Product

Synapse Mobility is a simple program, and some people wish it had more functionality. No one does...

Sep 2024
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VP/Other Executive

Culture, Value

When we did the original contract, the upgrades and everything seemed to be included, but years...

Sep 2024
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Manager

Operations, Product

Generally, Synapse Mobility is very good. It has been pretty user friendly. I sent the physicians...

Jul 2024
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Manager

Relationship, Product

We have some instances where studies stop going over to Synapse Mobility. So physicians are not able...

Jul 2024
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Analyst/Coordinator

Relationship

Fujifilm needs to get a little better at getting stuff done when it is supposed to be done. There...

Jun 2024
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Analyst/Coordinator

Relationship

For the most part, Fujifilm’s staff is very good to work with. They are knowledgeable, they get...

Jun 2024
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Analyst/Coordinator

Value

We have been a longtime partner of Fujifilm. I would say they avoid charging for everything because...

May 2024
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Analyst/Coordinator

Relationship, Product

We made some strides with Synapse Mobility. It is a third-party product that Fujifilm resells from...

Apr 2024
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Analyst/Coordinator

Loyalty

Fujifilm needs to look at the architecture for handling large exams. We are installing a new CT...

Apr 2024
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Analyst/Coordinator

Relationship

We have voiced our displeasure enough that the OEM has given Fujifilm a bit more support in recent...

Apr 2024
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Analyst/Coordinator

Relationship

The technical support team has been great. They have listened to us and tried to implement...

Apr 2024
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Analyst/Coordinator

Product

When an image link gets sent to our EMR, it opens up in Synapse Mobility. We also have a link within...

Apr 2024
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Analyst/Coordinator

Product

I would like to see Fujifilm merge Synapse Mobility and the PACS viewer into a more seamless...

Apr 2024
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Analyst/Coordinator

Product

I think the vendor is stepping away a little from the zero-footprint viewer for the radiologists....

Apr 2024
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Manager

Loyalty, Relationship

The support model is a little weird at Fujifilm; they go to the actual vendor that created the...

Apr 2024
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Manager

Relationship

We used to have routine meetings with the vendor to talk about issues and to get updates on patches,...

Apr 2024
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Manager

Operations, Product

Synapse Mobility is a long-term solution. There is not really a ton of training with Fujifilm....

Mar 2024
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Manager

Culture, Loyalty

We haven't been thrilled with Synapse Mobility. There were some things about the system that we...

Mar 2024
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Manager

Operations

We haven't received any ongoing training from Fujifilm, and their initial training wasn't anything...

Mar 2024
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Manager

Operations, Product

The most recent transition we had was not super smooth, but now that we have gotten it cleaned up,...

Feb 2024
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Manager

Loyalty, Product

One of our particular systems only stores videos as MP4 files. Synapse Mobility requires a specific...

Feb 2024
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Manager

Loyalty, Product

The last product we had was not robust. With the way we have things set up with Synapse Mobility,...

Feb 2024
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Manager

Operations

The implementation went well. The vendor gave us pretty good training for when we went live. When we...

Feb 2024
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Manager

Value

As we have seen more and more users using the full PACS instead of a universal viewer, the...

Feb 2024
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Manager

Product

Synapse Mobility is a very useful tool, and it has worked well. The system is pretty easy and very...

Feb 2024
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Manager

Culture, Value

With Synapse Mobility, there have been no extra charges at all. There has just been one service...

Feb 2024
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Manager

Relationship

There was an executive from Fujifilm who came to us and had a meeting, and that was quite a...

Feb 2024
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VP/Other Executive

Product

Our physicians hate the product and insist we put our old viewer back in. Fuji intends to market...

Dec 2023
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VP/Other Executive

Culture, Loyalty

In general, Synapse Mobility is not part of our long-term plans. It is not a reasonable universal...

Dec 2023
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VP/Other Executive

Loyalty

Synapse Mobility is obviously not part of the vendor’s long-term plans. Fujifilm is trying to market...

Dec 2023
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VP/Other Executive

Relationship, Value

I have talked to Fuji a couple of times about their strategy for a universal viewer. They are at...

Dec 2023
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VP/Other Executive

Operations, Product

We upgraded from the AIX to Windows recently, and from a Synapse Mobility standpoint, there weren't...

Dec 2023
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VP/Other Executive

Loyalty, Product

Other organizations' universal viewers can be integrated with Epic software for an interpretive...

Dec 2023
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VP/Other Executive

Product

Our physicians' dissatisfaction with Fujifilm makes sense because of the product we have. I have had...

Dec 2023
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VP/Other Executive

Product

Synapse Mobility is a straightforward, basic product. We can view, pan, scroll, and change our white...

Dec 2023
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VP/Other Executive

Relationship

Regarding Fuji's escalation through their service center, we don't get things solved right away. The...

Dec 2023
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Manager

Relationship, Product

We haven't really had to deal with any real changes with Synapse Mobility, so we have been pretty...

Oct 2023
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Manager

Loyalty

We are going to reevaluate everything, but right now, the product is part of our long-term plans. We...

Oct 2023
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