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User Commentary
Operations, Product
Synapse Mobility is a long-term solution. There is not really a ton of training with Fujifilm....
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Culture, Loyalty
We haven't been thrilled with Synapse Mobility. There were some things about the system that we...
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Operations
We haven't received any ongoing training from Fujifilm, and their initial training wasn't anything...
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Operations, Product
The most recent transition we had was not super smooth, but now that we have gotten it cleaned up,...
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Loyalty, Product
One of our particular systems only stores videos as MP4 files. Synapse Mobility requires a specific...
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Loyalty, Product
The last product we had was not robust. With the way we have things set up with Synapse Mobility,...
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Operations
The implementation went well. The vendor gave us pretty good training for when we went live. When we...
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Value
As we have seen more and more users using the full PACS instead of a universal viewer, the...
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Product
Synapse Mobility is a very useful tool, and it has worked well. The system is pretty easy and very...
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Culture, Value
With Synapse Mobility, there have been no extra charges at all. There has just been one service...
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Relationship
There was an executive from Fujifilm who came to us and had a meeting, and that was quite a...
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Product
Our physicians hate the product and insist we put our old viewer back in. Fuji intends to market...
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Culture, Loyalty
In general, Synapse Mobility is not part of our long-term plans. It is not a reasonable universal...
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Loyalty
Synapse Mobility is obviously not part of the vendor’s long-term plans. Fujifilm is trying to market...
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Relationship, Value
I have talked to Fuji a couple of times about their strategy for a universal viewer. They are at...
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Operations, Product
We upgraded from the AIX to Windows recently, and from a Synapse Mobility standpoint, there weren't...
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Loyalty, Product
Other organizations' universal viewers can be integrated with Epic software for an interpretive...
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Product
Our physicians' dissatisfaction with Fujifilm makes sense because of the product we have. I have had...
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Product
Synapse Mobility is a straightforward, basic product. We can view, pan, scroll, and change our white...
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Relationship
Regarding Fuji's escalation through their service center, we don't get things solved right away. The...
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Relationship, Product
We haven't really had to deal with any real changes with Synapse Mobility, so we have been pretty...
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Loyalty
We are going to reevaluate everything, but right now, the product is part of our long-term plans. We...
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Loyalty, Product
With Fujifilm’s products, the common thing that I hear from a lot of doctors is that the system is...
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Product
We are struggling with image distribution, and as far as I know, Fujifilm doesn't have anything that...
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Operations
There is not much training for Synapse Mobility. The product is simple, and the vendor is really...
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Product
Fujifilm’s product is good. It works great. There are some bugs, but everything has bugs. Synapse...
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Value
The contract says the vendor can charge for updates, and they do charge for updates now, but in the...
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Product
In terms of integration, the product has a few things that are really nice. For example, it has a...
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Operations
We had some implementation pieces with Synapse Mobility that didn’t entirely get addressed from our...
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Product
I like Synapse Mobility, and I always have. The product is pretty simple and easy for end users to...
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Culture, Loyalty
We are struggling with Synapse Mobility as it does not meet our basic needs. There is really no...
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Culture
We found out the demo didn't really represent what we were getting, including the speed. The speed...
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Culture, Value
I would not necessarily say that Fujifilm nickel-and-dimes us, but we do feel like we got swindled...
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Product
Fujifilm needs to work on functionality, and they also need to take a look at the workflow for...
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Relationship
Synapse Mobility is not a Fuji product; Fuji sources it from another vendor. If it were a Fuji...
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Product
Synapse Mobility is meant to be a bare-bones viewer, and that is what it is. There are other viewers...
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Culture, Loyalty, Relationship
We have investigated several other universal viewers, and we never got off of square one with any of...
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Product
Medical image exchange is something we have already gotten involved in, and it would be nice if...
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Product
The radiology folks use Synapse Mobility on their phone or laptop when they are on the road and have...
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Value
Fujifilm is average compared to other companies when it comes to keeping their promises. I do not...
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Product
Synapse Mobility’s strength is its ability to cross-reference multiple imaging sources to utilize...
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Product
Fujifilm could bring some functionality to the table to replicate more of the functionality of the...
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Product
Synapse Mobility is performing very well for how we are using it.
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Relationship
Everything that we have asked Fujifilm for has been well received. I have good luck with their...
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