Synapse Mobility Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Product

The last product we had was not robust. With the way we have things set up with Synapse Mobility,...

Feb 2024
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Manager

Operations

The implementation went well. The vendor gave us pretty good training for when we went live. When we...

Feb 2024
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Manager

Value

As we have seen more and more users using the full PACS instead of a universal viewer, the...

Feb 2024
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Manager

Product

Synapse Mobility is a very useful tool, and it has worked well. The system is pretty easy and very...

Feb 2024
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Manager

Culture, Value

With Synapse Mobility, there have been no extra charges at all. There has just been one service...

Feb 2024
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Manager

Relationship

There was an executive from Fujifilm who came to us and had a meeting, and that was quite a...

Feb 2024
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VP/Other Executive

Product

Our physicians hate the product and insist we put our old viewer back in. Fuji intends to market...

Dec 2023
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VP/Other Executive

Culture, Loyalty

In general, Synapse Mobility is not part of our long-term plans. It is not a reasonable universal...

Dec 2023
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VP/Other Executive

Loyalty

Synapse Mobility is obviously not part of the vendor’s long-term plans. Fujifilm is trying to market...

Dec 2023
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VP/Other Executive

Relationship, Value

I have talked to Fuji a couple of times about their strategy for a universal viewer. They are at...

Dec 2023
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VP/Other Executive

Operations, Product

We upgraded from the AIX to Windows recently, and from a Synapse Mobility standpoint, there weren't...

Dec 2023
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VP/Other Executive

Loyalty, Product

Other organizations' universal viewers can be integrated with Epic software for an interpretive...

Dec 2023
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VP/Other Executive

Product

Our physicians' dissatisfaction with Fujifilm makes sense because of the product we have. I have had...

Dec 2023
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VP/Other Executive

Product

Synapse Mobility is a straightforward, basic product. We can view, pan, scroll, and change our white...

Dec 2023
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VP/Other Executive

Relationship

Regarding Fuji's escalation through their service center, we don't get things solved right away. The...

Dec 2023
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Manager

Relationship, Product

We haven't really had to deal with any real changes with Synapse Mobility, so we have been pretty...

Oct 2023
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Manager

Loyalty

We are going to reevaluate everything, but right now, the product is part of our long-term plans. We...

Oct 2023
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VP/Other Executive

Loyalty, Product

With Fujifilm’s products, the common thing that I hear from a lot of doctors is that the system is...

Oct 2023
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Manager

Product

We are struggling with image distribution, and as far as I know, Fujifilm doesn't have anything that...

Oct 2023
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Manager

Operations

There is not much training for Synapse Mobility. The product is simple, and the vendor is really...

Oct 2023
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Manager

Product

Fujifilm’s product is good. It works great. There are some bugs, but everything has bugs. Synapse...

Oct 2023
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Manager

Value

The contract says the vendor can charge for updates, and they do charge for updates now, but in the...

Oct 2023
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Manager

Product

In terms of integration, the product has a few things that are really nice. For example, it has a...

Oct 2023
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Manager

Operations

We had some implementation pieces with Synapse Mobility that didn’t entirely get addressed from our...

Aug 2023
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Analyst/Coordinator

Product

I like Synapse Mobility, and I always have. The product is pretty simple and easy for end users to...

Jul 2023
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Manager

Culture, Loyalty

We are struggling with Synapse Mobility as it does not meet our basic needs. There is really no...

Jun 2023
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Manager

Culture

We found out the demo didn't really represent what we were getting, including the speed. The speed...

Jun 2023
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Manager

Culture, Value

I would not necessarily say that Fujifilm nickel-and-dimes us, but we do feel like we got swindled...

Jun 2023
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Manager

Product

Fujifilm needs to work on functionality, and they also need to take a look at the workflow for...

Jun 2023
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Director

Relationship

Synapse Mobility is not a Fuji product; Fuji sources it from another vendor. If it were a Fuji...

May 2023
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Director

Product

Synapse Mobility is meant to be a bare-bones viewer, and that is what it is. There are other viewers...

May 2023
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Director

Culture, Loyalty, Relationship

We have investigated several other universal viewers, and we never got off of square one with any of...

May 2023
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Manager

Product

Medical image exchange is something we have already gotten involved in, and it would be nice if...

May 2023
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Manager

Product

The radiology folks use Synapse Mobility on their phone or laptop when they are on the road and have...

May 2023
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Analyst/Coordinator

Value

Fujifilm is average compared to other companies when it comes to keeping their promises. I do not...

May 2023
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Analyst/Coordinator

Product

Synapse Mobility’s strength is its ability to cross-reference multiple imaging sources to utilize...

May 2023
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Analyst/Coordinator

Product

Fujifilm could bring some functionality to the table to replicate more of the functionality of the...

May 2023
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Manager

Product

Synapse Mobility is performing very well for how we are using it.

May 2023
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Manager

Relationship

Everything that we have asked Fujifilm for has been well received. I have good luck with their...

May 2023
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Manager

Relationship

Fujifilm’s support team is very responsive. I think the vendor has a good support mechanism for when...

Mar 2023
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Manager

Relationship

With Fujifilm’s support team, we have lots of issues with getting things sent back and forth or back...

Mar 2023
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Manager

Culture, Product

The product is great and very simple. It works exactly as advertised.

Mar 2023
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Manager

Loyalty, Product

The fact that we were able to integrate Synapse Mobility with our EMR and can now provide images for...

Mar 2023
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Manager

Operations

Fujifilm is a big company. We haven't asked for anything new for Synapse Mobility, so I cannot say...

Mar 2023
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Manager

Operations

There isn't much training for the product. There is some documentation that sometimes we provide to...

Mar 2023
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Manager

Product

Synapse Mobility does whatever it needs to do; it is very simple. The product has been stable, and I...

Mar 2023
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Manager

Relationship

Although some teams have not responded in the way we have wanted, and some things are a little...

Mar 2023
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Manager

Product

I would like to see more reports in Synapse Mobility around utilization.

Mar 2023
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