Synapse Mobility Commentary

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If there is a link to a diagnostic image in Epic, it launches the Fujifilm viewer. That's the key....

Fujifilm’s weak point is training.

My PACS admins have never been happy with the training from Fujifilm; they didn’t enjoy it or have a...

Fujifilm is very transparent and fair with charges. Fujifilm is a very good partner with us. We have...

Fujifilm is really good about partnering with us. They meet with us every week to make sure they...

Synapse Mobility needs a few more tools. It has a very locked-in set of functionality. Even...

We want more from Synapse Mobility, but as a universal viewer, it's perfectly fine.

With Synapse Mobility, there are still some requests from our radiologists that have been out there...

We don’t get an extremely quick response from Fujifilm's support people.

During the initial setup of Synapse Mobility, there were some configurations with Active Directory...

For Synapse Mobility, when we pull in an image, it retrieves the images from the VNA server to the...

For Synapse Mobility, the vendor provides self-training. It is a document available on a website.

I have been using Synapse Mobility for many years, so my perspective might be different than the...

The biggest opportunity for product improvement is for the vendor to offer less-expensive user licensing....

The biggest strengths of the vendor are simplicity and speed.

There isn't a lot of training for Synapse Mobility. However, Fujifilm is receptive to feedback, and...

Our one point of contact at Fujifilm is our regional director. They are very involved, especially...

Synapse Mobility acts as a VNA viewer, and it does its one function well. We would purchase it...

Synapse Mobility is pretty straightforward. We literally just log in, and it is there. Synapse...

I don't really have any complaints about Synapse Mobility because it just works. It did not work on...

Synapse Mobility has a pretty easy-to-use interface. I don't really have any complaints about it....

I haven't really had many issues, except for the delay on the upgrade. However, I think that is more...

Fujifilm has been flexible with us. We had an issue with a certain upgrade, and the vendor wanted to...

With the system, we are getting faster turnaround times for results. We are also able to get the...

Fujifilm was supposed to resolve a few key issues that have been plaguing us for many versions of...

A lot of Fujifilm's upgrades were kind of horizontal and weren't introducing a lot of new...

The last upgrade was kind of an afterthought. The system is a tertiary application for Fujifilm, so...

We are probably looking for more functionality at this point. That hasn't always been true. The...

The vendor has great support. But they don’t do much proactive service at all. I wish they were more...

The Fujifilm PACS product is better supported than Synapse Mobility is. There is not a lot there...

I’m not sure Fujifilm is doing much training, but the system is just a basic viewer that is designed...

In terms of mobility, the system is pretty easy to use. It doesn't have a lot of bells and whistles,...

The system hasn't changed much over the years, but we haven't officially placed any change requests....

Synapse Mobility is essentially a query retrieval tool that interfaces with the PACS, pulls images...

Synapse Mobility does what it is designed to do, and for what it is, it works fine. However, it will...

Fujifilm has a monitoring system that alerts us if something goes offline, and they do a good job of...

Some of Fujifilm’s offerings are a bit expensive for what we get.

We received a commitment from Fujifilm to build some features that we needed, and we have been...

Companies like Fujifilm are going to have a big issue in the coming years because they are living...

A customer's success with Fujifilm is going to depend on the support individual who picks up the...

Synapse Mobility is pretty much a static product. I don't have anything to ding or congratulate...

There is really no training for Synapse Mobility after the initial go-live, but pretty much anybody...

The missing functionality in Synapse Mobility is reporting actual, accurate, and up-to-date...

Fujifilm could improve Synapse Mobility by giving the PACS administrators more tools to be able to...

My advice to someone considering going with Synapse Mobility is to look for a product that, from an...

Up until the last upgrade, we had some small issues happen, but not nearly as many as the previous...

I don't think that Fujifilm has any road map that has much to do with Synapse Mobility. Fujifilm is...

Synapse Mobility is sort of like a third-party system that Fujifilm doesn't have full control over....

Synapse Mobility is not very intuitive, and we have had some issues with non-DICOM images and things...

Fujifilm has been pretty proactive when it comes to delivering new technology that meets our needs....

Fujifilm is pretty responsive anytime we run into major problems and try to resolve issues. Fujifilm...

I would most likely buy Synapse Mobility again. I haven't found any other competitors that have...

Synapse Mobility does the job, but it is nothing to boast about. Fujifilm's imaging solutions are...

I would like to see a better desktop version of Synapse Mobility. The system really should look like...

We pay Fujifilm a heck of a lot of money.