
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...
Login or Create an Account to see details.
Relationship
The vendor is proactive. They are always notifying us about things they detect. We have a pretty...
Login or Create an Account to see details.
Value
Our return from the product is intangible. Because of our institution type, our return is the...
Login or Create an Account to see details.
Operations
While there was initial training, I would like there to be annual ongoing training sessions. Sure,...
Login or Create an Account to see details.
Product
We see measurable outcomes but not directly from the software. It is more the tool we interact with,...
Login or Create an Account to see details.
Loyalty
I can’t confirm or rule out Synapse as being part of our long-term plans because per current...
Login or Create an Account to see details.
Product
The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...
Login or Create an Account to see details.
Operations
What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...
Login or Create an Account to see details.
Product
The old stuff works. It gets the job done. This product has been in the facility for many years. For...
Login or Create an Account to see details.
Product
I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...
Login or Create an Account to see details.
Operations
Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...
Login or Create an Account to see details.
Relationship
Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...
Login or Create an Account to see details.
Product
Fujifilm could improve search and post-processing workflows, and they could improve operational...
Login or Create an Account to see details.
Operations
Fujifilm should implement an active training module to refresh users’ knowledge on things.
Login or Create an Account to see details.
Relationship, Product
Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...
Login or Create an Account to see details.
Culture, Relationship
Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....
Login or Create an Account to see details.
Loyalty
Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...
Login or Create an Account to see details.
Product
My favorite thing about Synapse is the uptime. We are very satisfied.
Login or Create an Account to see details.
Relationship
Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...
Login or Create an Account to see details.
Culture
We would like to have more communication about what Fujifilm sees in the future.
Login or Create an Account to see details.
Relationship
Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...
Login or Create an Account to see details.
Relationship
The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...
Login or Create an Account to see details.
Loyalty
We decided to move away from Synapse because of a certain issue. I don't know whether it is a...
Login or Create an Account to see details.
Loyalty
One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...
Login or Create an Account to see details.
Product
We don't have specific reconstructions available in Synapse. For example, the ability to compare...
Login or Create an Account to see details.
Relationship, Value
The issue of Synapse being slow may be a software problem, but it might be a matter of getting...
Login or Create an Account to see details.
Relationship
We are constantly talking to Fujifilm about improvements.
Login or Create an Account to see details.
Product
Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...
Login or Create an Account to see details.
Loyalty, Product
Synapse is good. It is easy. We are linked with our medical records, and the information from the...
Login or Create an Account to see details.
Product
Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...
Login or Create an Account to see details.
Relationship
Executive involvement is a serious problem here. The most critical point that we have at this moment...
Login or Create an Account to see details.
Product
We have tried to have all the information be digital. Nobody has been able to develop that, nor can...
Login or Create an Account to see details.
Product
I have had the opportunity to see other systems, and there are always problems pending to be solved....
Login or Create an Account to see details.
Product
Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...
Login or Create an Account to see details.
Product
I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.
Login or Create an Account to see details.
Relationship
Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...
Login or Create an Account to see details.
Relationship
Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...
Login or Create an Account to see details.
Relationship, Product
Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...
Login or Create an Account to see details.
Featured Reports
Preferences