Synapse (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

We don’t have a VNA. We use the default configuration, and it serves us quite well. It was explained...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is proactive. They are always notifying us about things they detect. We have a pretty...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our return from the product is intangible. Because of our institution type, our return is the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

While there was initial training, I would like there to be annual ongoing training sessions. Sure,...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We see measurable outcomes but not directly from the software. It is more the tool we interact with,...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I can’t confirm or rule out Synapse as being part of our long-term plans because per current...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is very easy to use. It is also very easy to explain, so that is not an issue. The tool...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

What could be improved is the implementation of the 3D reconstructions. The 3D installation hasn’t...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The old stuff works. It gets the job done. This product has been in the facility for many years. For...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would buy Synapse again because of its reliability and stability. Today, Synapse is working just...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm's implementation services are fast, clear, and objective. I think the vendor offers those...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Synapse is very good, robust, reliable, and stable. During all the time we have been with Synapse,...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve search and post-processing workflows, and they could improve operational...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm should implement an active training module to refresh users’ knowledge on things.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm delivers a reliable and customizable solution, and they deliver solutions to healthcare...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Fuji probably keeps most of their promises. But I don't think most vendors keep all their promises....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Fuji seems to be pretty attentive. Our clinical teams really enjoy working with them. I'm not sure...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite thing about Synapse is the uptime. We are very satisfied.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unfortunately, I have noticed a slightly higher turnover of employees, but Fujifilm has managed to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We would like to have more communication about what Fujifilm sees in the future.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm's strength is that they have always offered a great service. We haven't had any downtime,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor's support doesn't respond to us within the SLA. They answer when they can, and they do at...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

We decided to move away from Synapse because of a certain issue. I don't know whether it is a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

One reason we decided to switch away from Fujifilm is that I don't even know whether they have a RIS...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We don't have specific reconstructions available in Synapse. For example, the ability to compare...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

The issue of Synapse being slow may be a software problem, but it might be a matter of getting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are constantly talking to Fujifilm about improvements.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Synapse is a good product. It is clear, understandable, and user friendly. What I like the most is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Synapse is good. It is easy. We are linked with our medical records, and the information from the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Synapse is good. However, we have one problem: the voice recognizer. Fuji is working with the voice...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Executive involvement is a serious problem here. The most critical point that we have at this moment...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have tried to have all the information be digital. Nobody has been able to develop that, nor can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I have had the opportunity to see other systems, and there are always problems pending to be solved....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm could improve Synapse's communications protocol in areas with bandwidth restrictions. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Synapse's multiplatform operation, its visualization toolkit, and its schemas or workflows.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm's greatest strengths are their knowledge of the product, a continuous improvement plan,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our support for Synapse is provided through our reseller, and it is mostly online. In general, we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Things with Fujifilm are pretty good. Synapse's stability is working best. In other words, it hardly...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports