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User Commentary
Relationship
Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...
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Loyalty
I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...
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Value
When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...
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Product
Synapse is pretty problem free. We have had the product for a long time and the number of major...
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Culture, Value
Fujifilm finds creative ways to charge us for some additional things.
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Culture
Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....
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Product
I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...
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Product
We recently did an upgrade with our speech recognition tool, and the integration between that tool...
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Product
The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....
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Relationship
Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...
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Loyalty
We are only going to be using Fujifilm’s product for a little while longer because we are switching...
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Relationship, Value
We would like Fujifilm to have regular check-ins with us as a client. I don't have any regular...
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Culture, Loyalty, Product
One big issue is that the version of Synapse that we have was tied to Internet Explorer. Now that...
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Relationship
We have had interactions with specific people from Fujifilm who have been really excellent. There...
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Relationship, Product
Fujifilm doesn't have a good list of expected issues or even a complete list of things that have...
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Product
When we do tests, we try to test for standardized workflows. For example, we can have a private...
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Operations, Product
When we implement new versions of the system, there are some things that don't come over. We want to...
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Operations, Value
Fujifilm does good training. They charge for it, but we consider that price an acceptable amount of...
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Culture, Product
Synapse v.5 has been disappointing for radiologists. They don't feel the system has taken a step...
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Culture
We were told by the Fujifilm salespeople that we would get a lot of added functionalities in the...
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Operations
The project manager for our implementation was bad and unresponsive. That started us off on the...
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Relationship, Operations
The vendor's support is hit and miss, but it does feel like things are getting better, and most...
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Relationship
We get strong support from the high-level engineers; they are great. We feel like they are...
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Operations, Product
I would like to see a better workflow, and I hear the same from our radiologists. We feel like Fuji...
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Operations
The last training session we had from Fujifilm was fantastic. We had on-site training, and that hit...
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Culture, Value
Fujifilm's software is overpriced, and we don't feel like we get what we pay for, but at least the...
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Product
I feel like Synapse is much less user friendly than our prior PACS. The previous system was an...
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Relationship
The end user doesn't get any support from Fujifilm. Maybe our IT team does, but that does negatively...
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Relationship
I would suggest that Fujifilm work with their customers to optimize the configuration to make sure...
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Value
Fuji has been pretty good about charges. They work well with us to make sure that things get...
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Loyalty
The next upgrade to Synapse will be somewhat substantial because we are going to be able to clump...
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Product
Stability is the biggest benefit Synapse has provided to our organization. We have been able to...
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Loyalty, Product
Fujifilm is doing a good job, especially with their latest version of Synapse and a suite of...
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Operations, Product
I can't complain because I am normally the person who gets the first call when something goes wrong...
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Product
There were some interoperability issues we came across. For example, most modalities don't store...
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Loyalty, Operations, Value
There was an upgrade, but there was very little bang for our buck, so we decided to skip it....
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Relationship
Fujifilm is pretty good to have a relationship with. The executives get involved on demand.
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Operations, Value
We didn't have any issues with the upgrade, and it went according to plan. There were no long delays...
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Culture, Relationship, Value
The vendor keeps their promises, but they are slow on their promises. For instance, they talked...
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Product
One of the complaints that the radiologists have right now with the latest version of Synapse is it...
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Relationship
The vendor is there for us, but they are not proactive. Fujifilm has active monitoring, but we have...
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Loyalty
We really like some of the features that are coming out for the PACS. We don't know all the...
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Loyalty, Product
In the next Synapse upgrade, the administrative things are going to be built right into the actual...
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Loyalty
Fujifilm is steady and true. I can't talk about plans for the future, but for now, Synapse is a...
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Product
Our doctors really love Synapse. They like the quality, the ease of customization, and the reports....
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Loyalty, Relationship
Synapse has a few tools that will notify Fujifilm if something happens, so they will actually reach...
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Culture, Relationship
Fujifilm is really good about covering things in service contracts and helping us when we need help....
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Loyalty, Product
There are some things that are missing particularly around how Synapse does its worklist and how it...
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Product
Fujifilm could improve a bit more on the critical-finding side. They should create some type of...
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Product
We would buy Synapse again; we love Synapse. We really like the ease of use. The format and the look...
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Product
We are satisfied with Synapse. The quality of the images that come over is good.
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Relationship
Fujifilm’s help desk has been very useful to us, especially when we were starting. The vendor is...
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Product
Synapse is very user friendly and easy to traverse.
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Product
Our end users, especially the remote ones, have had concerns with pulling up studies quickly. They...
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Relationship
I don't think Fujifilm has ever initiated any conversation with us. We mainly call them.
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Relationship
We don't have any issues when we have to escalate things to Fujifilm. We don't deal with anyone from...
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Loyalty
One of the main reasons that we chose Fujifilm was that they were very forward thinking when it came...
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Product, Value
The vendor allows some facilities to offer their own software to clinics. That isn't something that...
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Relationship, Operations
Fujifilm has had some hiccups because they have tried to do too many go-lives at the same time.
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Relationship, Operations
Fujifilm's communication with our PACS administrator could be improved. We haven't received a lot of...
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Product
We had Synapse during the COVID-19 pandemic, and our peers didn't. We were able to start working...
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Loyalty, Product
Synapse is the fastest and most stable system we have ever seen. The system's technology is awesome....
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Product, Value
The downside of Synapse is that we aren't getting certain things as quickly as we want to.
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Product
The new version of Synapse isn't as user friendly as the old version. Some of the functionalities in...
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Relationship
The vendor's technicians need to be ready to do their jobs. I had someone ask me to call them back...
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Relationship, Operations
The Fujifilm support structure right now is absolutely horrible. We needed to combine several...
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Relationship, Operations
Fujifilm set up a test server at first, and they tested for several months against the test server,...
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Operations
Fujifilm is not keeping their promises. For example, there is a lack of communication from the...
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Product
Synapse is meeting our goals with integration and interoperability.
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Product
People like using Fujifilm's product because it is fairly easy to use. The product itself is fairly...
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Product
I am not a huge fan of Fujifilm. Synapse is a nice product, but I see the back end of it, and it...
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Product
On the technical side, Synapse is nice. We like a lot of the tools on that side for merging patient...
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Relationship, Operations
We wish that Fuji would have better communication with our management team when Fuji is implementing...
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Loyalty
If the vendor can get things together, then we will be on board with them, but right now, we are not...
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Product
Synapse’s biggest strengths are its stability and easy workflow. The product can go through the...
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Product
Synapse’s strength is that it is fairly robust and very reliable. It works everywhere. It works...
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Product
Fujifilm is kind of behind the ball. No one can buy a PC now with Windows 11, and the vendor doesn't...
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Product
A benefit of Synapse is that it is web based, and that makes it flexible. The system is easily...
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Relationship, Product
One thing that Fujifilm could improve on is keeping up with the changes in the new modalities that...
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Culture
Our service contract covers the majority of what we do with Synapse. The vendor does volume...
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Relationship
I haven’t seen a lot of executive interaction from Fujifilm. They don't try to keep us abreast of...
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Product
We use Synapse in a large capacity and for a lot of things. Fujifilm continues to innovate with...
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Relationship
Fujifilm has a lot of people doing their support, so we don’t know whether we are going to get...
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Relationship
In certain instances, Fujifilm could be better with their communication. For example, we were having...
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Loyalty, Product
Our radiologist group that was using Synapse to read studies now uses a new system, so there are not...
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Operations
Fujifilm's implementation team is really good. I would say that Fujifilm does a fairly good job of...
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Relationship
Anytime the vendor sees a server that is being utilized too much, they immediately call us and tell...
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Operations, Product
We have used Fujifilm's system for a long time, and from our experience, Synapse is really easy to...
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Relationship
From a support perspective, when someone answers the phone, they are easy to understand. They listen...
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Culture, Value
Everything is listed in our service contract. Fujifilm did charge us for migration, but that was a...
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Product
From a product quality standpoint, the system does everything that it is designed to do. Our end...
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Loyalty
We chose Fujifilm possibly because one of our people had previously worked with the Fujifilm PACS...
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Product
I like the specialized worklist capabilities in Synapse. The ability to connect multiple databases...
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Product
The image quality in Synapse is good. We can read 3D mammograms without additional products, and I...
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Culture, Relationship
I don’t have a contact person with Fujifilm, so I don’t know who I would turn to if there were...
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Loyalty, Product
This product suffers from the fact that it was designed to run primarily under Internet Explorer,...
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Operations
The implementation team and the engineer that I worked with were really good. We did a conversion of...
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Loyalty
Fujifilm's PACS has its quirks, but it is fine as a PACS. It wasn’t my choice to move to Fujifilm's...
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