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Synapse Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Relationship

We haven't had any significant problems with Synapse. Fujifilm’s product works as advertised, and...

Feb 2026
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VP/Other Executive

Relationship, Product

Synapse is a super solid, dependable product. It is very fast. It does everything we need and...

Feb 2026
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VP/Other Executive

Relationship, Operations

Fujifilm could take the lessons they have learned from their best and most successful partners and...

Feb 2026
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Manager

Product

Synapse is a very good product if we fit the mold for what it provides. If our institution fits what...

Jan 2026
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Manager

Product

Our radiology support coordinators use Synapse daily to move images, and they find it very...

Jan 2026
||
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Manager

Loyalty

We are transitioning away from Synapse to another solution. Given the complexity of our PACS...

Jan 2026
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Manager

Relationship, Product

Fujifilm has done well with their updates. They seem to be keeping up with delivering new technology....

Dec 2025
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Manager

Operations, Product

Synapse's interface could be a little easier to use.

Dec 2025
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Manager

Product

Synapse should include medical image exchange. I don't really like the idea of having to go to a...

Dec 2025
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Manager

Product

Fuji needs to expand the scope of their services. Imaging has expanded in the type of imaging and...

Dec 2025
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Manager

Culture, Product

Synapse definitely works as promoted.

Dec 2025
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Analyst/Coordinator

Relationship, Product

Synapse has some functionalities that aren't quite up to par with the functionalities in newer...

Dec 2025
||
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Analyst/Coordinator

Loyalty

Synapse has been performing a lot better recently since we upgraded to the latest version on the...

Dec 2025
||
(0)
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Manager

Operations

The users need the full training to get around in the system. If we asked the radiologists whether...

Dec 2025
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Manager

Relationship

The support we get is not done in an exact time frame. When we have been with a product for so many...

Dec 2025
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Manager

Product

The images are available. It is very rare that we don’t get an image or that it isn’t there. A lot...

Dec 2025
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Manager

Loyalty

The vendor will tell us they are ready for something, but they actually aren’t ready. It takes a...

Dec 2025
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Manager

Operations, Product

We did an upgrade, and it was a journey. We had had some problems, and we had decided to wait for...

Dec 2025
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Manager

Product

Synapse has gotten a lot better, mainly due to improvements in the architecture of the radiologist...

Nov 2025
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Manager

Product

We have been using a feature from Fujifilm called CommonView, which lets us connect with our...

Nov 2025
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Manager

Relationship, Product

Fujifilm has spent very little time improving the administrative side of Synapse. For example, it is...

Nov 2025
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Manager

Relationship, Operations, Product

Synapse is constantly evolving with new interfaces and features, but the vendor doesn't always...

Nov 2025
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Manager

Culture, Relationship

Fujifilm will eventually get back to us, but they can take quite a while. If the issue is something...

Nov 2025
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Manager

Operations

The training for Synapse is okay, but Fujifilm charges by the day, and while the trainers they send...

Nov 2025
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Manager

Loyalty, Product

In one version, Fujifilm moved Synapse to a streaming product, and our radiologists hated it. The...

Nov 2025
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Manager

Value

With Synapse, Fujifilm charges for everything now, even after-hours support or upgrade-related work....

Nov 2025
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Manager

Culture, Value

Fujifilm is actually pretty good at doing things at no additional charge. However, we have to do...

Oct 2025
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Manager

Loyalty

We are going to be changing a lot of our architecture to have an enterprise solution, but I think we...

Oct 2025
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Manager

Product

Overall, the Synapse system is pretty easy to manage. Some of the admin tools in Content Manager are...

Oct 2025
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Manager

Relationship, Product

I don’t think that Fujifilm sends out status messages, so if they could send out status messages,...

Oct 2025
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(0)
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Manager

Product

With Synapse, we are always having to tweak little things that I feel we shouldn’t have to. For...

Oct 2025
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(0)
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Manager

Culture, Product

Overall, Synapse is a pretty good product. It is the only PACS I have worked with. At least with the...

Oct 2025
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(0)
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Manager

Value

Synapse is expensive. We have other hospitals that are on different PACS solutions, and when we have...

Oct 2025
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Manager

Operations

Fujifilm could work on programs or other forms to onboard new radiologists and other heavy users. I...

Oct 2025
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Manager

Product

Fujifilm could try to find methods to improve some loading speeds. One thing I was dissatisfied with...

Oct 2025
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Manager

Relationship, Operations

Fujifilm’s support team is impactful, and their implementation team is extremely friendly and...

Oct 2025
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(0)
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Manager

Product

Synapse matches up with most of our stuff pretty flawlessly. There is integration primarily with our...

Oct 2025
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Manager

Operations, Product

Training new radiologists is difficult. Building reading protocols is especially complicated....

Oct 2025
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Director

Product, Value

We were able to solve a lot of problems with Synapse. It works the way it was described, and it...

Oct 2025
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(0)
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Analyst/Coordinator

Product

On the customization of one of our folders in Synapse, we can’t filter by a certain column; that...

Sep 2025
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(0)
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Analyst/Coordinator

Relationship

Fujifilm’s customer support is really responsive. Fujifilm is located in a different time zone than...

Sep 2025
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Analyst/Coordinator

Product

I have seen different PACS solutions, and Synapse is pretty simple and user-friendly. We can look at...

Sep 2025
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(0)
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Manager

Loyalty

Fujifilm could improve Synapse with AI. I expect more AI in the future to be integrated as part of...

Sep 2025
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(0)
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Manager

Operations, Product

The biggest strength we have seen with Synapse is probably the ease of deployment. It is web based,...

Sep 2025
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(0)
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Manager

Value

Fujifilm does a good job of not charging us for every little thing. I think they realize that we are...

Sep 2025
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Director

Loyalty, Value

We are beginning to look at potential replacement options for Synapse. We would probably stick with...

Sep 2025
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(0)
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Director

Loyalty

It is our fault that we haven't upgraded the system in a long time. I know that Fujifilm has made...

Sep 2025
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(0)
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Director

Loyalty, Product

One of the things that we like about Synapse is that its reports are very straightforward and easy...

Sep 2025
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(0)
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Director

Relationship

Fujifilm has gotten bigger, but there are still a lot of similar people who have been there for...

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship

The support line for Synapse is just not very helpful. We can get ahold of someone fairly quickly,...

Aug 2025
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(0)
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Analyst/Coordinator

Loyalty, Value

Synapse is fairly user-friendly. We can view images just fine. However, we are currently using a...

Aug 2025
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Manager

Relationship

Fujifilm’s executive involvement is a lot like the executive involvement in other places. They give...

Jul 2025
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(0)
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Manager

Product

It is helpful that Fujifilm has several different software pieces. We are using a Synapse...

Jul 2025
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(0)
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Manager

Culture, Value

I wouldn't say Fujifilm avoids charging for everything. We have had some situations where we have...

Jul 2025
||
(0)
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Manager

Operations

We were pretty happy with Fujifilm with the recent upgrade. They sent some folks out to do some...

Jul 2025
||
(0)
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Manager

Value

We are relatively happy with Synapse’s tangible outcomes, but it is not perfect. We are pretty happy...

Jul 2025
||
(0)
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Manager

Relationship, Product

Receiving new technology from Fujifilm depends on the product. It seems like some of Fujifilm’s...

Jul 2025
||
(0)
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Manager

Relationship

I don't remember a lack of proactive service being a huge issue with Fujifilm, but we have had a few...

Jul 2025
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(0)
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Manager

Product

Our radiologists are pretty happy with Synapse. I don't hear too many complaints about functionality...

Jul 2025
||
(0)
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Manager

Relationship

Overall, Fujifilm keeps their promises, but we have had some delays. With Synapse, there is a bit of...

Jul 2025
||
(0)
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Manager

Culture, Value

We have had some issues with Fujifilm charging us for things that we couldn't see or weren't...

May 2025
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(0)
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Manager

Relationship, Operations

Synapse is pretty easy to use. Fujifilm has also been very good at being proactive with us.

May 2025
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(0)
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Manager

Relationship

The people at Fujifilm, like the trainers, are very involved.

Mar 2025
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(0)
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Manager

Product

Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...

Mar 2025
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(0)
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Manager

Loyalty

We are sticking with Synapse; everything is good. But our informatics team is exploring other...

Mar 2025
||
(0)
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Manager

Culture, Value

Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...

Mar 2025
||
(0)
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Manager

Loyalty

With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...

Mar 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

Fujifilm charges us for every interface we need, and it seems like every little thing we do with...

Feb 2025
||
(0)
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