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Synapse
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User Commentary

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Manager

Relationship

Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...

Sep 2023
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Manager

Loyalty

I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...

Sep 2023
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Manager

Value

When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...

Sep 2023
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Manager

Product

Synapse is pretty problem free. We have had the product for a long time and the number of major...

Sep 2023
||
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Manager

Culture, Value

Fujifilm finds creative ways to charge us for some additional things.

Sep 2023
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Manager

Culture

Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....

Sep 2023
||
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Manager

Product

I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...

Aug 2023
||
(0)
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Manager

Product

We recently did an upgrade with our speech recognition tool, and the integration between that tool...

Aug 2023
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Manager

Product

The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....

Aug 2023
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Manager

Relationship

Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...

Aug 2023
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(0)
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Manager

Loyalty

We are only going to be using Fujifilm’s product for a little while longer because we are switching...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

We would like Fujifilm to have regular check-ins with us as a client. I don't have any regular...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Product

One big issue is that the version of Synapse that we have was tied to Internet Explorer. Now that...

Jul 2023
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Analyst/Coordinator

Relationship

We have had interactions with specific people from Fujifilm who have been really excellent. There...

Jul 2023
||
(0)
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Manager

Relationship, Product

Fujifilm doesn't have a good list of expected issues or even a complete list of things that have...

Jun 2023
||
(0)
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Manager

Product

When we do tests, we try to test for standardized workflows. For example, we can have a private...

Jun 2023
||
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Manager

Operations, Product

When we implement new versions of the system, there are some things that don't come over. We want to...

Jun 2023
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Manager

Operations, Value

Fujifilm does good training. They charge for it, but we consider that price an acceptable amount of...

Jun 2023
||
(0)
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Manager

Culture, Product

Synapse v.5 has been disappointing for radiologists. They don't feel the system has taken a step...

Jun 2023
||
(0)
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Manager

Culture

We were told by the Fujifilm salespeople that we would get a lot of added functionalities in the...

Jun 2023
||
(0)
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Manager

Operations

The project manager for our implementation was bad and unresponsive. That started us off on the...

Jun 2023
||
(0)
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Manager

Relationship, Operations

The vendor's support is hit and miss, but it does feel like things are getting better, and most...

Jun 2023
||
(0)
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Manager

Relationship

We get strong support from the high-level engineers; they are great. We feel like they are...

Jun 2023
||
(0)
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Manager

Operations, Product

I would like to see a better workflow, and I hear the same from our radiologists. We feel like Fuji...

Jun 2023
||
(0)
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Manager

Operations

The last training session we had from Fujifilm was fantastic. We had on-site training, and that hit...

Jun 2023
||
(0)
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Manager

Culture, Value

Fujifilm's software is overpriced, and we don't feel like we get what we pay for, but at least the...

Jun 2023
||
(0)
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Director

Product

I feel like Synapse is much less user friendly than our prior PACS. The previous system was an...

May 2023
||
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Director

Relationship

The end user doesn't get any support from Fujifilm. Maybe our IT team does, but that does negatively...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I would suggest that Fujifilm work with their customers to optimize the configuration to make sure...

May 2023
||
(0)
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Analyst/Coordinator

Value

Fuji has been pretty good about charges. They work well with us to make sure that things get...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

The next upgrade to Synapse will be somewhat substantial because we are going to be able to clump...

May 2023
||
(0)
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Analyst/Coordinator

Product

Stability is the biggest benefit Synapse has provided to our organization. We have been able to...

May 2023
||
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Manager

Loyalty, Product

Fujifilm is doing a good job, especially with their latest version of Synapse and a suite of...

May 2023
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Manager

Operations, Product

I can't complain because I am normally the person who gets the first call when something goes wrong...

May 2023
||
(0)
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Manager

Product

There were some interoperability issues we came across. For example, most modalities don't store...

May 2023
||
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Manager

Loyalty, Operations, Value

There was an upgrade, but there was very little bang for our buck, so we decided to skip it....

May 2023
||
(0)
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Director

Relationship

Fujifilm is pretty good to have a relationship with. The executives get involved on demand.

Apr 2023
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(0)
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Director

Operations, Value

We didn't have any issues with the upgrade, and it went according to plan. There were no long delays...

Apr 2023
||
(0)
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Director

Culture, Relationship, Value

The vendor keeps their promises, but they are slow on their promises. For instance, they talked...

Apr 2023
||
(0)
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Director

Product

One of the complaints that the radiologists have right now with the latest version of Synapse is it...

Apr 2023
||
(0)
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Director

Relationship

The vendor is there for us, but they are not proactive. Fujifilm has active monitoring, but we have...

Apr 2023
||
(0)
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Director

Loyalty

We really like some of the features that are coming out for the PACS. We don't know all the...

Apr 2023
||
(0)
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Director

Loyalty, Product

In the next Synapse upgrade, the administrative things are going to be built right into the actual...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty

Fujifilm is steady and true. I can't talk about plans for the future, but for now, Synapse is a...

Apr 2023
||
(0)
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Director

Product

Our doctors really love Synapse. They like the quality, the ease of customization, and the reports....

Mar 2023
||
(0)
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Director

Loyalty, Relationship

Synapse has a few tools that will notify Fujifilm if something happens, so they will actually reach...

Mar 2023
||
(0)
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Director

Culture, Relationship

Fujifilm is really good about covering things in service contracts and helping us when we need help....

Feb 2023
||
(0)
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Director

Loyalty, Product

There are some things that are missing particularly around how Synapse does its worklist and how it...

Feb 2023
||
(0)
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Director

Product

Fujifilm could improve a bit more on the critical-finding side. They should create some type of...

Feb 2023
||
(0)
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Director

Product

We would buy Synapse again; we love Synapse. We really like the ease of use. The format and the look...

Feb 2023
||
(0)
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Director

Product

We are satisfied with Synapse. The quality of the images that come over is good.

Jan 2023
||
(0)
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Manager

Relationship

Fujifilm’s help desk has been very useful to us, especially when we were starting. The vendor is...

Jan 2023
||
(0)
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Manager

Product

Synapse is very user friendly and easy to traverse.

Jan 2023
||
(0)
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Manager

Product

Our end users, especially the remote ones, have had concerns with pulling up studies quickly. They...

Jan 2023
||
(0)
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Manager

Relationship

I don't think Fujifilm has ever initiated any conversation with us. We mainly call them.

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We don't have any issues when we have to escalate things to Fujifilm. We don't deal with anyone from...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty

One of the main reasons that we chose Fujifilm was that they were very forward thinking when it came...

Jan 2023
||
(0)
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VP/Other Executive

Product, Value

The vendor allows some facilities to offer their own software to clinics. That isn't something that...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Fujifilm has had some hiccups because they have tried to do too many go-lives at the same time.

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Fujifilm's communication with our PACS administrator could be improved. We haven't received a lot of...

Jan 2023
||
(0)
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VP/Other Executive

Product

We had Synapse during the COVID-19 pandemic, and our peers didn't. We were able to start working...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Synapse is the fastest and most stable system we have ever seen. The system's technology is awesome....

Jan 2023
||
(0)
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VP/Other Executive

Product, Value

The downside of Synapse is that we aren't getting certain things as quickly as we want to.

Jan 2023
||
(0)
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Manager

Product

The new version of Synapse isn't as user friendly as the old version. Some of the functionalities in...

Jan 2023
||
(0)
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Manager

Relationship

The vendor's technicians need to be ready to do their jobs. I had someone ask me to call them back...

Jan 2023
||
(0)
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Manager

Relationship, Operations

The Fujifilm support structure right now is absolutely horrible. We needed to combine several...

Dec 2022
||
(0)
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Manager

Relationship, Operations

Fujifilm set up a test server at first, and they tested for several months against the test server,...

Dec 2022
||
(0)
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Manager

Operations

Fujifilm is not keeping their promises. For example, there is a lack of communication from the...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Product

Synapse is meeting our goals with integration and interoperability.

Dec 2022
||
(0)
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Manager

Product

People like using Fujifilm's product because it is fairly easy to use. The product itself is fairly...

Dec 2022
||
(0)
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Manager

Product

I am not a huge fan of Fujifilm. Synapse is a nice product, but I see the back end of it, and it...

Dec 2022
||
(0)
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Manager

Product

On the technical side, Synapse is nice. We like a lot of the tools on that side for merging patient...

Dec 2022
||
(0)
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Manager

Relationship, Operations

We wish that Fuji would have better communication with our management team when Fuji is implementing...

Dec 2022
||
(0)
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Manager

Loyalty

If the vendor can get things together, then we will be on board with them, but right now, we are not...

Dec 2022
||
(0)
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VP/Other Executive

Product

Synapse’s biggest strengths are its stability and easy workflow. The product can go through the...

Nov 2022
||
(0)
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VP/Other Executive

Product

Synapse’s strength is that it is fairly robust and very reliable. It works everywhere. It works...

Oct 2022
||
(0)
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VP/Other Executive

Product

Fujifilm is kind of behind the ball. No one can buy a PC now with Windows 11, and the vendor doesn't...

Oct 2022
||
(0)
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Manager

Product

A benefit of Synapse is that it is web based, and that makes it flexible. The system is easily...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

One thing that Fujifilm could improve on is keeping up with the changes in the new modalities that...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Culture

Our service contract covers the majority of what we do with Synapse. The vendor does volume...

Oct 2022
||
(0)
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Manager

Relationship

I haven’t seen a lot of executive interaction from Fujifilm. They don't try to keep us abreast of...

Oct 2022
||
(0)
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Manager

Product

We use Synapse in a large capacity and for a lot of things. Fujifilm continues to innovate with...

Oct 2022
||
(0)
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Manager

Relationship

Fujifilm has a lot of people doing their support, so we don’t know whether we are going to get...

Oct 2022
||
(0)
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Manager

Relationship

In certain instances, Fujifilm could be better with their communication. For example, we were having...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Our radiologist group that was using Synapse to read studies now uses a new system, so there are not...

Oct 2022
||
(0)
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Manager

Operations

Fujifilm's implementation team is really good. I would say that Fujifilm does a fairly good job of...

Oct 2022
||
(0)
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Manager

Relationship

Anytime the vendor sees a server that is being utilized too much, they immediately call us and tell...

Oct 2022
||
(0)
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Manager

Operations, Product

We have used Fujifilm's system for a long time, and from our experience, Synapse is really easy to...

Oct 2022
||
(0)
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Manager

Relationship

From a support perspective, when someone answers the phone, they are easy to understand. They listen...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

Everything is listed in our service contract. Fujifilm did charge us for migration, but that was a...

Oct 2022
||
(0)
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Manager

Product

From a product quality standpoint, the system does everything that it is designed to do. Our end...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

We chose Fujifilm possibly because one of our people had previously worked with the Fujifilm PACS...

Oct 2022
||
(0)
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Manager

Product

I like the specialized worklist capabilities in Synapse. The ability to connect multiple databases...

Oct 2022
||
(0)
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Manager

Product

The image quality in Synapse is good. We can read 3D mammograms without additional products, and I...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Relationship

I don’t have a contact person with Fujifilm, so I don’t know who I would turn to if there were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

This product suffers from the fact that it was designed to run primarily under Internet Explorer,...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

The implementation team and the engineer that I worked with were really good. We did a conversion of...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

Fujifilm's PACS has its quirks, but it is fine as a PACS. It wasn’t my choice to move to Fujifilm's...

Oct 2022
||
(0)
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