Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations, Product
Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...
Login or Create an Account to see details.
Product
Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...
Login or Create an Account to see details.
Relationship, Operations, Product
Fujifilm has had problems with their internal upgrade path that we have no control over. At some...
Login or Create an Account to see details.
Relationship
I know Fujifilm’s phone and web support is good because I have people close enough to it.
Login or Create an Account to see details.
Relationship, Operations, Product
I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...
Login or Create an Account to see details.
Relationship, Product
Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...
Login or Create an Account to see details.
Operations
Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...
Login or Create an Account to see details.
Product
Our experience has been good. Everything has been operational. We have had no unplanned downtime....
Login or Create an Account to see details.
Loyalty
We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...
Login or Create an Account to see details.
Culture, Value
Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...
Login or Create an Account to see details.
Relationship, Product
There have been some issues and limitations in very small unique use cases as far as...
Login or Create an Account to see details.
Operations
Fujifilm has weekly training for Synapse that I have been a part of.
Login or Create an Account to see details.
Product
Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...
Login or Create an Account to see details.
Relationship, Product
We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...
Login or Create an Account to see details.
Operations
There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...
Login or Create an Account to see details.
Culture
Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...
Login or Create an Account to see details.
Value
For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...
Login or Create an Account to see details.
Operations
Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...
Login or Create an Account to see details.
Product
Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...
Login or Create an Account to see details.
Product
Fujifilm has made some improvements to their product, but our doctors are old school, so they like...
Login or Create an Account to see details.
Relationship, Product
Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...
Login or Create an Account to see details.
Relationship, Operations
Due to a number of upgrades, Fujifilm has stretched themselves really thin, and the vendor hasn't...
Login or Create an Account to see details.
Product
I really like the product itself. There are a lot of good things about it. I have worked with...
Login or Create an Account to see details.
Product, Value
With the interfaces between Fujifilm's radiology and cardiology platforms now being identical, they...
Login or Create an Account to see details.
Relationship
Our account executives have been involved quite a bit because we have so many of their overall...
Login or Create an Account to see details.
Product
I would like to see improvements to the vendor's integrated 3D tools. Those are currently separate.
Login or Create an Account to see details.
Relationship, Product
The integrity of the system is in constant question. Fuji relies on their customer base to serve as...
Login or Create an Account to see details.
Culture, Relationship
Fuji is a little slow to get their promises taken care of, but they do keep their promises with us.
Login or Create an Account to see details.
Operations, Product
One of the upgrades we did was really bad. It took way too long, and it caused us problems with our...
Login or Create an Account to see details.
Product
I'm not a big user of Fujifilm's Synapse. It is our radiology PACS solution, and we have had it for...
Login or Create an Account to see details.
Relationship
I have never had to call Fujifilm myself; my employees have never escalated things to me, so I know...
Login or Create an Account to see details.
Product, Product, Product
I found a bug in the product a long time ago. The product would not record certain things that the...
Login or Create an Account to see details.
Product, Product, Product
The product is fairly stable. The vendor has added some bells and whistles, but I haven’t seen any...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
When we call a tech person, if the issue is a known issue, then the service is okay. But if the...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Product, Product, Product
The vendor is not forcing us to upgrade, but they have done some lazy programming, and they are...
Login or Create an Account to see details.
Product, Product, Product
The vendor has done a lot on the front end for the radiologists. But the administrative part is...
Login or Create an Account to see details.
Relationship
Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...
Login or Create an Account to see details.
Loyalty
I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...
Login or Create an Account to see details.
Value
When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...
Login or Create an Account to see details.
Product
Synapse is pretty problem free. We have had the product for a long time and the number of major...
Login or Create an Account to see details.
Culture, Value
Fujifilm finds creative ways to charge us for some additional things.
Login or Create an Account to see details.
Culture
Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....
Login or Create an Account to see details.
Product
I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...
Login or Create an Account to see details.
Product
We recently did an upgrade with our speech recognition tool, and the integration between that tool...
Login or Create an Account to see details.
Product
The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....
Login or Create an Account to see details.
Relationship
Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...
Login or Create an Account to see details.
Loyalty
We are only going to be using Fujifilm’s product for a little while longer because we are switching...
Login or Create an Account to see details.
Relationship, Value
We would like Fujifilm to have regular check-ins with us as a client. I don't have any regular...
Login or Create an Account to see details.
Culture, Loyalty, Product
One big issue is that the version of Synapse that we have was tied to Internet Explorer. Now that...
Login or Create an Account to see details.
Relationship
We have had interactions with specific people from Fujifilm who have been really excellent. There...
Login or Create an Account to see details.
Relationship, Product
Fujifilm doesn't have a good list of expected issues or even a complete list of things that have...
Login or Create an Account to see details.
Product
When we do tests, we try to test for standardized workflows. For example, we can have a private...
Login or Create an Account to see details.
Operations, Product
When we implement new versions of the system, there are some things that don't come over. We want to...
Login or Create an Account to see details.
Operations, Value
Fujifilm does good training. They charge for it, but we consider that price an acceptable amount of...
Login or Create an Account to see details.
Culture, Product
Synapse v.5 has been disappointing for radiologists. They don't feel the system has taken a step...
Login or Create an Account to see details.
Culture
We were told by the Fujifilm salespeople that we would get a lot of added functionalities in the...
Login or Create an Account to see details.
Operations
The project manager for our implementation was bad and unresponsive. That started us off on the...
Login or Create an Account to see details.
Relationship, Operations
The vendor's support is hit and miss, but it does feel like things are getting better, and most...
Login or Create an Account to see details.
Relationship
We get strong support from the high-level engineers; they are great. We feel like they are...
Login or Create an Account to see details.
Operations, Product
I would like to see a better workflow, and I hear the same from our radiologists. We feel like Fuji...
Login or Create an Account to see details.
Operations
The last training session we had from Fujifilm was fantastic. We had on-site training, and that hit...
Login or Create an Account to see details.
Culture, Value
Fujifilm's software is overpriced, and we don't feel like we get what we pay for, but at least the...
Login or Create an Account to see details.
Product
I feel like Synapse is much less user friendly than our prior PACS. The previous system was an...
Login or Create an Account to see details.
Relationship
The end user doesn't get any support from Fujifilm. Maybe our IT team does, but that does negatively...
Login or Create an Account to see details.
Relationship
I would suggest that Fujifilm work with their customers to optimize the configuration to make sure...
Login or Create an Account to see details.
Value
Fuji has been pretty good about charges. They work well with us to make sure that things get...
Login or Create an Account to see details.
Loyalty
The next upgrade to Synapse will be somewhat substantial because we are going to be able to clump...
Login or Create an Account to see details.
Product
Stability is the biggest benefit Synapse has provided to our organization. We have been able to...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is doing a good job, especially with their latest version of Synapse and a suite of...
Login or Create an Account to see details.
Operations, Product
I can't complain because I am normally the person who gets the first call when something goes wrong...
Login or Create an Account to see details.
Product
There were some interoperability issues we came across. For example, most modalities don't store...
Login or Create an Account to see details.
Loyalty, Operations, Value
There was an upgrade, but there was very little bang for our buck, so we decided to skip it....
Login or Create an Account to see details.
Relationship
Fujifilm is pretty good to have a relationship with. The executives get involved on demand.
Login or Create an Account to see details.
Operations, Value
We didn't have any issues with the upgrade, and it went according to plan. There were no long delays...
Login or Create an Account to see details.
Culture, Relationship, Value
The vendor keeps their promises, but they are slow on their promises. For instance, they talked...
Login or Create an Account to see details.
Product
One of the complaints that the radiologists have right now with the latest version of Synapse is it...
Login or Create an Account to see details.
Relationship
The vendor is there for us, but they are not proactive. Fujifilm has active monitoring, but we have...
Login or Create an Account to see details.
Loyalty
We really like some of the features that are coming out for the PACS. We don't know all the...
Login or Create an Account to see details.
Loyalty, Product
In the next Synapse upgrade, the administrative things are going to be built right into the actual...
Login or Create an Account to see details.
​
Featured Report
Preferences