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Synapse Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

Synapse has some functionalities that aren't quite up to par with the functionalities in newer...

Dec 2025
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Analyst/Coordinator

Loyalty

Synapse has been performing a lot better recently since we upgraded to the latest version on the...

Dec 2025
||
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Manager

Operations

The users need the full training to get around in the system. If we asked the radiologists whether...

Dec 2025
||
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Manager

Relationship

The support we get is not done in an exact time frame. When we have been with a product for so many...

Dec 2025
||
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Manager

Product

The images are available. It is very rare that we don’t get an image or that it isn’t there. A lot...

Dec 2025
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Manager

Loyalty

The vendor will tell us they are ready for something, but they actually aren’t ready. It takes a...

Dec 2025
||
(0)
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Manager

Operations, Product

We did an upgrade, and it was a journey. We had had some problems, and we had decided to wait for...

Dec 2025
||
(0)
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Manager

Product

Synapse has gotten a lot better, mainly due to improvements in the architecture of the radiologist...

Nov 2025
||
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Manager

Product

We have been using a feature from Fujifilm called CommonView, which lets us connect with our...

Nov 2025
||
(0)
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Manager

Relationship, Product

Fujifilm has spent very little time improving the administrative side of Synapse. For example, it is...

Nov 2025
||
(0)
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Manager

Relationship, Operations, Product

Synapse is constantly evolving with new interfaces and features, but the vendor doesn't always...

Nov 2025
||
(0)
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Manager

Culture, Relationship

Fujifilm will eventually get back to us, but they can take quite a while. If the issue is something...

Nov 2025
||
(0)
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Manager

Operations

The training for Synapse is okay, but Fujifilm charges by the day, and while the trainers they send...

Nov 2025
||
(0)
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Manager

Loyalty, Product

In one version, Fujifilm moved Synapse to a streaming product, and our radiologists hated it. The...

Nov 2025
||
(0)
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Manager

Value

With Synapse, Fujifilm charges for everything now, even after-hours support or upgrade-related work....

Nov 2025
||
(0)
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Manager

Culture, Value

Fujifilm is actually pretty good at doing things at no additional charge. However, we have to do...

Oct 2025
||
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Manager

Loyalty

We are going to be changing a lot of our architecture to have an enterprise solution, but I think we...

Oct 2025
||
(0)
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Manager

Product

Overall, the Synapse system is pretty easy to manage. Some of the admin tools in Content Manager are...

Oct 2025
||
(0)
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Manager

Relationship, Product

I don’t think that Fujifilm sends out status messages, so if they could send out status messages,...

Oct 2025
||
(0)
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Manager

Product

With Synapse, we are always having to tweak little things that I feel we shouldn’t have to. For...

Oct 2025
||
(0)
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Manager

Culture, Product

Overall, Synapse is a pretty good product. It is the only PACS I have worked with. At least with the...

Oct 2025
||
(0)
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Manager

Value

Synapse is expensive. We have other hospitals that are on different PACS solutions, and when we have...

Oct 2025
||
(0)
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Manager

Operations

Fujifilm could work on programs or other forms to onboard new radiologists and other heavy users. I...

Oct 2025
||
(0)
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Manager

Product

Fujifilm could try to find methods to improve some loading speeds. One thing I was dissatisfied with...

Oct 2025
||
(0)
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Manager

Relationship, Operations

Fujifilm’s support team is impactful, and their implementation team is extremely friendly and...

Oct 2025
||
(0)
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Manager

Product

Synapse matches up with most of our stuff pretty flawlessly. There is integration primarily with our...

Oct 2025
||
(0)
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Manager

Operations, Product

Training new radiologists is difficult. Building reading protocols is especially complicated....

Oct 2025
||
(0)
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Director

Product, Value

We were able to solve a lot of problems with Synapse. It works the way it was described, and it...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

On the customization of one of our folders in Synapse, we can’t filter by a certain column; that...

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm’s customer support is really responsive. Fujifilm is located in a different time zone than...

Sep 2025
||
(0)
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Analyst/Coordinator

Product

I have seen different PACS solutions, and Synapse is pretty simple and user-friendly. We can look at...

Sep 2025
||
(0)
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Manager

Loyalty

Fujifilm could improve Synapse with AI. I expect more AI in the future to be integrated as part of...

Sep 2025
||
(0)
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Manager

Operations, Product

The biggest strength we have seen with Synapse is probably the ease of deployment. It is web based,...

Sep 2025
||
(0)
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Manager

Value

Fujifilm does a good job of not charging us for every little thing. I think they realize that we are...

Sep 2025
||
(0)
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Director

Loyalty, Value

We are beginning to look at potential replacement options for Synapse. We would probably stick with...

Sep 2025
||
(0)
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Director

Loyalty

It is our fault that we haven't upgraded the system in a long time. I know that Fujifilm has made...

Sep 2025
||
(0)
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Director

Loyalty, Product

One of the things that we like about Synapse is that its reports are very straightforward and easy...

Sep 2025
||
(0)
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Director

Relationship

Fujifilm has gotten bigger, but there are still a lot of similar people who have been there for...

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship

The support line for Synapse is just not very helpful. We can get ahold of someone fairly quickly,...

Aug 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Value

Synapse is fairly user-friendly. We can view images just fine. However, we are currently using a...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm’s executive involvement is a lot like the executive involvement in other places. They give...

Jul 2025
||
(0)
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Manager

Product

It is helpful that Fujifilm has several different software pieces. We are using a Synapse...

Jul 2025
||
(0)
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Manager

Culture, Value

I wouldn't say Fujifilm avoids charging for everything. We have had some situations where we have...

Jul 2025
||
(0)
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Manager

Operations

We were pretty happy with Fujifilm with the recent upgrade. They sent some folks out to do some...

Jul 2025
||
(0)
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Manager

Value

We are relatively happy with Synapse’s tangible outcomes, but it is not perfect. We are pretty happy...

Jul 2025
||
(0)
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Manager

Relationship, Product

Receiving new technology from Fujifilm depends on the product. It seems like some of Fujifilm’s...

Jul 2025
||
(0)
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Manager

Relationship

I don't remember a lack of proactive service being a huge issue with Fujifilm, but we have had a few...

Jul 2025
||
(0)
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Manager

Product

Our radiologists are pretty happy with Synapse. I don't hear too many complaints about functionality...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, Fujifilm keeps their promises, but we have had some delays. With Synapse, there is a bit of...

Jul 2025
||
(0)
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Manager

Culture, Value

We have had some issues with Fujifilm charging us for things that we couldn't see or weren't...

May 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Synapse is pretty easy to use. Fujifilm has also been very good at being proactive with us.

May 2025
||
(0)
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Manager

Relationship

The people at Fujifilm, like the trainers, are very involved.

Mar 2025
||
(0)
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Manager

Product

Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...

Mar 2025
||
(0)
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Manager

Loyalty

We are sticking with Synapse; everything is good. But our informatics team is exploring other...

Mar 2025
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...

Mar 2025
||
(0)
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Manager

Loyalty

With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...

Mar 2025
||
(0)
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Manager

Product

Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....

Feb 2025
||
(0)
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Manager

Relationship

Fujifilm has gone out of their way to help us with our complex integration, so they are a good...

Feb 2025
||
(0)
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Manager

Loyalty

I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...

Feb 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...

Feb 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Value

Fujifilm charges us for every interface we need, and it seems like every little thing we do with...

Feb 2025
||
(0)
 Thank you  Helpful

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Physician

Relationship, Product

Synapse is reliable. It performs solidly for basic things that a PACS needs to do, and those are the...

Feb 2025
||
(0)
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Physician

Loyalty, Product

The vendor could do better with hanging protocols because they are very difficult to set up and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

Fujifilm charges for every little thing more than I might like. The charging isn't over the top, but...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Fujifilm is good with the training. The first configurations take a moment, but after everything is...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Fujifilm has really good support. Fujifilm does help, but we have to ask, so they are less proactive....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Synapse is doing what it is supposed to be doing, and it is going to be much better with the newer...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

There is a lot of going back and forth with upgrades. The vendor could be more open with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

If we could create our own training for Synapse, it would be based on how each role in our health...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The level of integration that we currently have with Synapse is somewhat limited in that it can just...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Our most recent upgrade for Synapse PACS was probably our worst. Fujifilm has a unified viewer...

Feb 2025
||
(0)
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Manager

Product

Synapse is not a good fit for our environment. We have persistent issues with studies that are...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

We can put a ticket in through the portal or make a phone call to Fujifilm's support people. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm monitors the Synapse system, and they send us alerts when something is wrong. The system...

Feb 2025
||
(0)
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Director

Culture, Value

Fujifilm just came back with a huge quote to upgrade us, and we are not too happy about that right...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Fujifilm did a very good job with the training for our last upgrade. It was very thorough and very...

Feb 2025
||
(0)
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 or  to see details.

Director

Product

There are remote capabilities in Synapse that we can't tap into, so that makes things a little bit...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship

Fujifilm has a watchdog service that will proactively contact us and follow up if something is going...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Our future plans with Fujifilm change from day to day. Originally, our organization said that we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have multiple locations that I have to identify within Synapse. Those breakdowns are based on the...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Product

With Synapse being what it is, the ability to have some sort of report available would be ideal....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In terms of integration, some integrations have come out for the system in the last couple of years....

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Right now, we are only able to use two browsers with Synapse, Chrome and Edge. I know that at some...

Jan 2025
||
(0)
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Manager

Relationship

We have an excellent working relationship with Fujifilm, especially since we have been with them as...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can literally call Fujifilm's customer support, and if the issue is not something simple, we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm's programmers were lazy on the back end. There is a column in Synapse where we can input...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Synapse is so bad that an older version is literally still integrated with this version. It is still...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I’m done with Fujifilm. The only reason they are hanging on at the moment is that another...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have to train people to do certain things a little more in-depth than a typical super user in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Synapse. It is a decent front-end system; it is the best thing Fujifilm has going on. The...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t like that Fujifilm takes a very long time to sunset their products. Basically, they just...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

I'm very leery about the newest version of Synapse. Fujifilm keeps saying it is great. They say that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a bit of a challenge with one of Fujifilm’s engineers not being as knowledgeable or as fast...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't used a lot of Fujifilm’s training services. But what the vendor has done, they have done...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like the speed improved in Synapse. That is always an issue. The platform could always be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Visually, Fujifilm's systems look so similar now that end users who use multiple systems in their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Synapse is pretty user-friendly. I like the fact that it has been upgraded to a point where...

Jan 2025
||
(0)
 Thank you  Helpful

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