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Synapse Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Physician

Relationship, Product

Synapse is reliable. It performs solidly for basic things that a PACS needs to do, and those are the...

Feb 2025
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Physician

Loyalty, Product

The vendor could do better with hanging protocols because they are very difficult to set up and...

Feb 2025
||
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Physician

Culture, Value

Fujifilm charges for every little thing more than I might like. The charging isn't over the top, but...

Feb 2025
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(0)
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Manager

Loyalty, Operations

Fujifilm is good with the training. The first configurations take a moment, but after everything is...

Feb 2025
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Manager

Relationship

Fujifilm has really good support. Fujifilm does help, but we have to ask, so they are less proactive....

Feb 2025
||
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Manager

Loyalty

Synapse is doing what it is supposed to be doing, and it is going to be much better with the newer...

Feb 2025
||
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Manager

Relationship, Operations

There is a lot of going back and forth with upgrades. The vendor could be more open with...

Feb 2025
||
(0)
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Manager

Operations

If we could create our own training for Synapse, it would be based on how each role in our health...

Feb 2025
||
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Manager

Product

The level of integration that we currently have with Synapse is somewhat limited in that it can just...

Feb 2025
||
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Manager

Loyalty, Product

Our most recent upgrade for Synapse PACS was probably our worst. Fujifilm has a unified viewer...

Feb 2025
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Manager

Product

Synapse is not a good fit for our environment. We have persistent issues with studies that are...

Feb 2025
||
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Manager

Relationship

We can put a ticket in through the portal or make a phone call to Fujifilm's support people. We...

Feb 2025
||
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Manager

Relationship, Product

Fujifilm monitors the Synapse system, and they send us alerts when something is wrong. The system...

Feb 2025
||
(0)
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Director

Culture, Value

Fujifilm just came back with a huge quote to upgrade us, and we are not too happy about that right...

Feb 2025
||
(0)
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Director

Operations

Fujifilm did a very good job with the training for our last upgrade. It was very thorough and very...

Feb 2025
||
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Director

Product

There are remote capabilities in Synapse that we can't tap into, so that makes things a little bit...

Feb 2025
||
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Director

Relationship

Fujifilm has a watchdog service that will proactively contact us and follow up if something is going...

Feb 2025
||
(0)
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Manager

Culture, Value

Our future plans with Fujifilm change from day to day. Originally, our organization said that we...

Jan 2025
||
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Manager

Operations, Product

I have multiple locations that I have to identify within Synapse. Those breakdowns are based on the...

Jan 2025
||
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Manager

Product

With Synapse being what it is, the ability to have some sort of report available would be ideal....

Jan 2025
||
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Manager

Operations

In terms of integration, some integrations have come out for the system in the last couple of years....

Jan 2025
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Manager

Loyalty, Product

Right now, we are only able to use two browsers with Synapse, Chrome and Edge. I know that at some...

Jan 2025
||
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Manager

Relationship

We have an excellent working relationship with Fujifilm, especially since we have been with them as...

Jan 2025
||
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Manager

Relationship

We can literally call Fujifilm's customer support, and if the issue is not something simple, we have...

Jan 2025
||
(0)
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Manager

Product

Fujifilm's programmers were lazy on the back end. There is a column in Synapse where we can input...

Jan 2025
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Manager

Operations, Product

Synapse is so bad that an older version is literally still integrated with this version. It is still...

Jan 2025
||
(0)
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Manager

Loyalty, Relationship

I’m done with Fujifilm. The only reason they are hanging on at the moment is that another...

Jan 2025
||
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Manager

Operations, Product

I have to train people to do certain things a little more in-depth than a typical super user in...

Jan 2025
||
(0)
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Manager

Product

I like Synapse. It is a decent front-end system; it is the best thing Fujifilm has going on. The...

Jan 2025
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Manager

Relationship

I don’t like that Fujifilm takes a very long time to sunset their products. Basically, they just...

Jan 2025
||
(0)
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Manager

Culture, Relationship, Product

I'm very leery about the newest version of Synapse. Fujifilm keeps saying it is great. They say that...

Jan 2025
||
(0)
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Director

Relationship

We had a bit of a challenge with one of Fujifilm’s engineers not being as knowledgeable or as fast...

Jan 2025
||
(0)
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Director

Operations

We haven't used a lot of Fujifilm’s training services. But what the vendor has done, they have done...

Jan 2025
||
(0)
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Manager

Product

We would like the speed improved in Synapse. That is always an issue. The platform could always be...

Jan 2025
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Manager

Product

Visually, Fujifilm's systems look so similar now that end users who use multiple systems in their...

Jan 2025
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Manager

Product

Overall, Synapse is pretty user-friendly. I like the fact that it has been upgraded to a point where...

Jan 2025
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Manager

Loyalty, Product

The radiologist liked Fumifilm, so that was the vendor we picked. The biggest thing was that we...

Dec 2024
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Manager

Loyalty, Operations

The transition to Synapse has gone pretty well. We are pretty confident and happy with the new...

Dec 2024
||
(0)
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Manager

Product

The biggest strength of Synapse is that it is truly web based and is easily deployable. It also has...

Oct 2024
||
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Manager

Operations

Fujifilm is trying to open up more avenues to do ongoing training. They have a web portal, and they...

Oct 2024
||
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Manager

Relationship, Operations

The engineer that is assigned to our upgrade project makes a big difference, and we had a great...

Oct 2024
||
(0)
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Manager

Loyalty, Product

I'm sure more AI is going to be part of the product in the future release, and Fujifilm is making...

Oct 2024
||
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Manager

Operations, Product

We have experienced some bugs in the version of the system that were are on. My biggest concern is...

Oct 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I feel like the upgrades and changes for the system have been good. Really, the product in general...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

I like everything about Synapse. It works well and is easy to maintain. It integrates with our other...

Sep 2024
||
(0)
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Analyst/Coordinator

Product, Value

It does not take many FTEs to maintain Synapse and run the PACS. I have no complaints.

Sep 2024
||
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CIO

Product

Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...

Jul 2024
||
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CIO

Product

Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...

Jul 2024
||
(0)
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CIO

Operations

When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...

Jul 2024
||
(0)
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CIO

Product

I question Fujifilm’s practice and development decisions. The product lacks functionality for having...

Jul 2024
||
(0)
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CIO

Culture

Fujifilm has had a variety of requirements that have ended up not being available in a working...

Jul 2024
||
(0)
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CIO

Loyalty, Relationship, Operations

We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...

Jul 2024
||
(0)
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CIO

Value

If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...

Jul 2024
||
(0)
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CIO

Product

Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...

Jul 2024
||
(0)
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CIO

Relationship, Operations

Fujifilm needs to have an effective support process for their projects. When we are in a project for...

Jul 2024
||
(0)
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CIO

Relationship

In the many troubleshooting processes, it is very hard to get to a tier that can actually...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...

Jul 2024
||
(0)
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Manager

Relationship

Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...

Jul 2024
||
(0)
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Manager

Operations

The transition to Synapse went well. It was a big change from my perspective, but the implementation...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Synapse works fairly well, and it meets most of our needs. I would like to see it have better...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...

May 2024
||
(0)
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Analyst/Coordinator

Product

We have had some issues with some of the product's functionalities. For example, the system has a...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

I would like to receive more troubleshooting tools for the system. When there is a problem, we want...

May 2024
||
(0)
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Director

Relationship, Operations, Product

Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...

Mar 2024
||
(0)
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Director

Product

Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...

Mar 2024
||
(0)
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Director

Relationship, Operations, Product

Fujifilm has had problems with their internal upgrade path that we have no control over. At some...

Mar 2024
||
(0)
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Director

Relationship

I know Fujifilm’s phone and web support is good because I have people close enough to it.

Mar 2024
||
(0)
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Director

Relationship, Operations, Product

I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...

Mar 2024
||
(0)
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Manager

Relationship, Product

Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...

Mar 2024
||
(0)
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Manager

Operations

Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...

Mar 2024
||
(0)
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Manager

Product

Our experience has been good. Everything has been operational. We have had no unplanned downtime....

Feb 2024
||
(0)
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Manager

Loyalty

We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...

Feb 2024
||
(0)
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Manager

Culture, Value

Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...

Feb 2024
||
(0)
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Manager

Relationship, Product

There have been some issues and limitations in very small unique use cases as far as...

Feb 2024
||
(0)
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Manager

Operations

Fujifilm has weekly training for Synapse that I have been a part of.

Feb 2024
||
(0)
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