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Synapse Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Manager

Culture, Value

We have had some issues with Fujifilm charging us for things that we couldn't see or weren't...

May 2025
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Manager

Relationship, Operations

Synapse is pretty easy to use. Fujifilm has also been very good at being proactive with us.

May 2025
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Manager

Relationship

The people at Fujifilm, like the trainers, are very involved.

Mar 2025
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Manager

Product

Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...

Mar 2025
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Manager

Loyalty

We are sticking with Synapse; everything is good. But our informatics team is exploring other...

Mar 2025
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Manager

Culture, Value

Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...

Mar 2025
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Manager

Loyalty

With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...

Mar 2025
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Manager

Product

Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....

Feb 2025
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Manager

Relationship

Fujifilm has gone out of their way to help us with our complex integration, so they are a good...

Feb 2025
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Manager

Loyalty

I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...

Feb 2025
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Manager

Culture, Value

Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...

Feb 2025
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Analyst/Coordinator

Product

Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship

We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...

Feb 2025
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Analyst/Coordinator

Loyalty, Value

Fujifilm charges us for every interface we need, and it seems like every little thing we do with...

Feb 2025
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Physician

Relationship, Product

Synapse is reliable. It performs solidly for basic things that a PACS needs to do, and those are the...

Feb 2025
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Physician

Loyalty, Product

The vendor could do better with hanging protocols because they are very difficult to set up and...

Feb 2025
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Physician

Culture, Value

Fujifilm charges for every little thing more than I might like. The charging isn't over the top, but...

Feb 2025
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Manager

Loyalty, Operations

Fujifilm is good with the training. The first configurations take a moment, but after everything is...

Feb 2025
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Manager

Relationship

Fujifilm has really good support. Fujifilm does help, but we have to ask, so they are less proactive....

Feb 2025
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Manager

Loyalty

Synapse is doing what it is supposed to be doing, and it is going to be much better with the newer...

Feb 2025
||
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Manager

Relationship, Operations

There is a lot of going back and forth with upgrades. The vendor could be more open with...

Feb 2025
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Manager

Operations

If we could create our own training for Synapse, it would be based on how each role in our health...

Feb 2025
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Manager

Product

The level of integration that we currently have with Synapse is somewhat limited in that it can just...

Feb 2025
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Manager

Loyalty, Product

Our most recent upgrade for Synapse PACS was probably our worst. Fujifilm has a unified viewer...

Feb 2025
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Manager

Product

Synapse is not a good fit for our environment. We have persistent issues with studies that are...

Feb 2025
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Manager

Relationship

We can put a ticket in through the portal or make a phone call to Fujifilm's support people. We...

Feb 2025
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Manager

Relationship, Product

Fujifilm monitors the Synapse system, and they send us alerts when something is wrong. The system...

Feb 2025
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Director

Culture, Value

Fujifilm just came back with a huge quote to upgrade us, and we are not too happy about that right...

Feb 2025
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Director

Operations

Fujifilm did a very good job with the training for our last upgrade. It was very thorough and very...

Feb 2025
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Director

Product

There are remote capabilities in Synapse that we can't tap into, so that makes things a little bit...

Feb 2025
||
(0)
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Director

Relationship

Fujifilm has a watchdog service that will proactively contact us and follow up if something is going...

Feb 2025
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Manager

Culture, Value

Our future plans with Fujifilm change from day to day. Originally, our organization said that we...

Jan 2025
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Manager

Operations, Product

I have multiple locations that I have to identify within Synapse. Those breakdowns are based on the...

Jan 2025
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Manager

Product

With Synapse being what it is, the ability to have some sort of report available would be ideal....

Jan 2025
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Manager

Operations

In terms of integration, some integrations have come out for the system in the last couple of years....

Jan 2025
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Manager

Loyalty, Product

Right now, we are only able to use two browsers with Synapse, Chrome and Edge. I know that at some...

Jan 2025
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Manager

Relationship

We have an excellent working relationship with Fujifilm, especially since we have been with them as...

Jan 2025
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Manager

Relationship

We can literally call Fujifilm's customer support, and if the issue is not something simple, we have...

Jan 2025
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Manager

Product

Fujifilm's programmers were lazy on the back end. There is a column in Synapse where we can input...

Jan 2025
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Manager

Operations, Product

Synapse is so bad that an older version is literally still integrated with this version. It is still...

Jan 2025
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Manager

Loyalty, Relationship

I’m done with Fujifilm. The only reason they are hanging on at the moment is that another...

Jan 2025
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Manager

Operations, Product

I have to train people to do certain things a little more in-depth than a typical super user in...

Jan 2025
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Manager

Product

I like Synapse. It is a decent front-end system; it is the best thing Fujifilm has going on. The...

Jan 2025
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Manager

Relationship

I don’t like that Fujifilm takes a very long time to sunset their products. Basically, they just...

Jan 2025
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Manager

Culture, Relationship, Product

I'm very leery about the newest version of Synapse. Fujifilm keeps saying it is great. They say that...

Jan 2025
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Director

Relationship

We had a bit of a challenge with one of Fujifilm’s engineers not being as knowledgeable or as fast...

Jan 2025
||
(0)
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Director

Operations

We haven't used a lot of Fujifilm’s training services. But what the vendor has done, they have done...

Jan 2025
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(0)
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Manager

Product

We would like the speed improved in Synapse. That is always an issue. The platform could always be...

Jan 2025
||
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Manager

Product

Visually, Fujifilm's systems look so similar now that end users who use multiple systems in their...

Jan 2025
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Manager

Product

Overall, Synapse is pretty user-friendly. I like the fact that it has been upgraded to a point where...

Jan 2025
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Manager

Loyalty, Product

The radiologist liked Fumifilm, so that was the vendor we picked. The biggest thing was that we...

Dec 2024
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Manager

Loyalty, Operations

The transition to Synapse has gone pretty well. We are pretty confident and happy with the new...

Dec 2024
||
(0)
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Manager

Product

The biggest strength of Synapse is that it is truly web based and is easily deployable. It also has...

Oct 2024
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Manager

Operations

Fujifilm is trying to open up more avenues to do ongoing training. They have a web portal, and they...

Oct 2024
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(0)
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Manager

Relationship, Operations

The engineer that is assigned to our upgrade project makes a big difference, and we had a great...

Oct 2024
||
(0)
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Manager

Loyalty, Product

I'm sure more AI is going to be part of the product in the future release, and Fujifilm is making...

Oct 2024
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Manager

Operations, Product

We have experienced some bugs in the version of the system that were are on. My biggest concern is...

Oct 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I feel like the upgrades and changes for the system have been good. Really, the product in general...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

I like everything about Synapse. It works well and is easy to maintain. It integrates with our other...

Sep 2024
||
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Analyst/Coordinator

Product, Value

It does not take many FTEs to maintain Synapse and run the PACS. I have no complaints.

Sep 2024
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CIO

Product

Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...

Jul 2024
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(0)
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CIO

Product

Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...

Jul 2024
||
(0)
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CIO

Operations

When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...

Jul 2024
||
(0)
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CIO

Product

I question Fujifilm’s practice and development decisions. The product lacks functionality for having...

Jul 2024
||
(0)
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CIO

Culture

Fujifilm has had a variety of requirements that have ended up not being available in a working...

Jul 2024
||
(0)
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CIO

Loyalty, Relationship, Operations

We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...

Jul 2024
||
(0)
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CIO

Value

If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...

Jul 2024
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(0)
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CIO

Product

Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...

Jul 2024
||
(0)
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CIO

Relationship, Operations

Fujifilm needs to have an effective support process for their projects. When we are in a project for...

Jul 2024
||
(0)
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CIO

Relationship

In the many troubleshooting processes, it is very hard to get to a tier that can actually...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...

Jul 2024
||
(0)
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Manager

Relationship

Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...

Jul 2024
||
(0)
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Manager

Operations

The transition to Synapse went well. It was a big change from my perspective, but the implementation...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Synapse works fairly well, and it meets most of our needs. I would like to see it have better...

Jun 2024
||
(0)
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Perception
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27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
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Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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