Synapse Commentary

Filtered view: (Small - Under 300K Studies)

With Fujifilm, we just had one instance where there was a charge outside of what we thought would be...

Fujifilm’s development and innovation have gotten better. Something that has gotten better is the...

With Synapse, now that we have a combined database, a particular study has to be configured for...

Fujifilm does offer an administrator training course. I think that it's a purchasable item, and then...

Fujifilm has made progress in addressing some of the bugs in their advanced reporting, particularly...

With Synapse, there seem to be some known issues that don't gain much traction, even though they're...

We're on an older version of the solution, so sometimes when we call in for help, Fujifilm's people...

We've been a long-standing partner of Fujifilm. We've developed a lot of products with them, as well...

It's been a while since we had training on Synapse. But they do a good job of throwing resources at...

We are going to upgrade to Fujifilm's latest and greatest solution. A little over a year ago, we...

If I wanted to nitpick the vendor, I would say that Fujifilm's level-one support could be a little...

Fujifilm is probably one of our vendors that nickel-and-dimes the least.

I feel like the vendor's developers don't have a baseline knowledge of how the workflow is supposed...

Early on, Fujifilm was a part of the long-term plans, but we have already accomplished those plans....

We find the product to be very stable, and it functions at a top level.

Our main challenges with Fujifilm are billing and the vendor not being on top of our storage...

Fujifilm could have better communication or notes within the company because sometimes when we...

Fujifilm's support staff members are very responsive and capable. We are always able to get in touch...

Connecting to our support team has been challenging with strict security on both sides.

I would like the ability to share user worklist query settings with other users. When filters are...

Synapse is a strong solution. The product is user friendly, and it helps things run smoothly....

We are migrating studies off of Synapse, and Fujifilm has been very up front and okay with...

We are sunsetting Synapse because we want to be on one database. Fujifilm doesn’t have a reporting...

Synapse is up and running, and I have literally never had to contact Fujifilm about it. We have had...

Synapse is pretty simple. Everyone knows how to use it; it is like buying a new phone.

There is a lot more integration that Fujifilm could do to make Synapse easier to use. I know the...

We haven't had any significant problems with Synapse. Fujifilm’s product works as advertised, and...

Synapse is a super solid, dependable product. It is very fast. It does everything we need and...

Fujifilm could take the lessons they have learned from their best and most successful partners and...

Fujifilm has done well with their updates. They seem to be keeping up with delivering new technology....

Synapse's interface could be a little easier to use.

Synapse should include medical image exchange. I don't really like the idea of having to go to a...

Fuji needs to expand the scope of their services. Imaging has expanded in the type of imaging and...

Synapse definitely works as promoted.

The users need the full training to get around in the system. If we asked the radiologists whether...

The support we get is not done in an exact time frame. When we have been with a product for so many...

The images are available. It is very rare that we don’t get an image or that it isn’t there. A lot...

The vendor will tell us they are ready for something, but they actually aren’t ready. It takes a...

We did an upgrade, and it was a journey. We had had some problems, and we had decided to wait for...

Synapse has gotten a lot better, mainly due to improvements in the architecture of the radiologist...

We have been using a feature from Fujifilm called CommonView, which lets us connect with our...

Fujifilm has spent very little time improving the administrative side of Synapse. For example, it is...

Synapse is constantly evolving with new interfaces and features, but the vendor doesn't always...

Fujifilm will eventually get back to us, but they can take quite a while. If the issue is something...

The training for Synapse is okay, but Fujifilm charges by the day, and while the trainers they send...

In one version, Fujifilm moved Synapse to a streaming product, and our radiologists hated it. The...

With Synapse, Fujifilm charges for everything now, even after-hours support or upgrade-related work....

Fujifilm is actually pretty good at doing things at no additional charge. However, we have to do...

We are going to be changing a lot of our architecture to have an enterprise solution, but I think we...

Overall, the Synapse system is pretty easy to manage. Some of the admin tools in Content Manager are...

I don’t think that Fujifilm sends out status messages, so if they could send out status messages,...

With Synapse, we are always having to tweak little things that I feel we shouldn’t have to. For...

Overall, Synapse is a pretty good product. It is the only PACS I have worked with. At least with the...

Synapse is expensive. We have other hospitals that are on different PACS solutions, and when we have...

Fujifilm could work on programs or other forms to onboard new radiologists and other heavy users. I...

Fujifilm could try to find methods to improve some loading speeds. One thing I was dissatisfied with...

Fujifilm’s support team is impactful, and their implementation team is extremely friendly and...

Synapse matches up with most of our stuff pretty flawlessly. There is integration primarily with our...

Training new radiologists is difficult. Building reading protocols is especially complicated....

We were able to solve a lot of problems with Synapse. It works the way it was described, and it...

On the customization of one of our folders in Synapse, we can’t filter by a certain column; that...

Fujifilm’s customer support is really responsive. Fujifilm is located in a different time zone than...

I have seen different PACS solutions, and Synapse is pretty simple and user-friendly. We can look at...

Fujifilm could improve Synapse with AI. I expect more AI in the future to be integrated as part of...

The biggest strength we have seen with Synapse is probably the ease of deployment. It is web based,...

Fujifilm does a good job of not charging us for every little thing. I think they realize that we are...

We are beginning to look at potential replacement options for Synapse. We would probably stick with...

It is our fault that we haven't upgraded the system in a long time. I know that Fujifilm has made...

One of the things that we like about Synapse is that its reports are very straightforward and easy...

Fujifilm has gotten bigger, but there are still a lot of similar people who have been there for...