Centricity PACS (Global) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Product
The biggest opportunity for product improvement is AI integration. GE could provide more integrations....
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Operations, Product
What I like most about Centricity PACS is the ease of use.
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Product
GE's biggest strengths are the system's longevity and stability.
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Relationship
We have levels one and two for product support, and vendors usually outsource those levels. At the...
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Culture, Loyalty, Product
When GE HealthCare sold the solution to us, it felt like they had the functionality we were looking...
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Value
Given that we haven’t been able to implement most of what we should have, I score our return on...
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Product
Nowadays, there are many solutions that are much more advanced than Centricity PACS and are already...
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Relationship
I would absolutely not choose Centricity PACS again. There’s no doubt in my mind. There’s no decent...
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Loyalty, Product
We are in the middle of implementing a series of new tools, such as the evolution of our PACS, the...
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Value
Centricity PACS is expensive. That said, GE HealthCare is transparent about their costs, but it’s...
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Relationship
GE HealthCare is quite good at partnering with us, and we try to maintain that partnership. We have...
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Relationship
To ensure we receive the best service possible, GE HealthCare needs to provide human project...
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Value
GE HealthCare is quite transparent with their charges. I don’t have a lot of information on how...
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Relationship
The support provided has improved a lot recently. It had become quite poor when GE HealthCare...
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Operations
We try to work with GE HealthCare to train residents, especially since they rotate regularly, and we...
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Loyalty, Product
I would choose Centricity PACS again because it is stable and works well. It is still a robust...
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Loyalty, Relationship
We have been with GE HealthCare for years, so we have a long-standing relationship with people on...
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Relationship, Product
There is too much latency from the vendor when it comes to responding to development requests. If I...
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Product
GE HealthCare should provide integration of AI within the PACS through an orchestrator. This is...
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Operations
Our previous PACS was discontinued, and we ended up going with Centricity PACS. The transition to...
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Product
So far, the experience has been positive with Centricity PACS. The software is very fast and easy to...
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Loyalty, Product
The main opportunity for the product is greater integration.
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Product
Centricity PACS is functional and, in the latest versions, technologically up-to-date.
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Relationship
GE HealthCare needs to improve the support service, both from a clinical perspective and from a...
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Product
GE HealthCare offers a functional solution and a wide range of services.
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Relationship
The vendor's main strength is their technical staff. I really appreciate the vendor's professionalism....
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Product
The main opportunities to improve the product are the integration of AI tools and web-based functionality....
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Relationship, Product
One change the vendor could make to improve the customer experience is to provide web-based viewer...
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Operations
One change the supplier could make to improve the customer experience is to improve the training.
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Relationship, Product
The main strengths are the supplier's fast response and the ease of use.
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Operations, Product
What I like most about the product is its ease of configuration and ease of use.
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Loyalty, Relationship
The main reason for choosing GE HealthCare over another vendor is that they are a large,...
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Culture, Relationship
We have two types of support. We have project-level support, and that is made up of a core group of...
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Loyalty
I hope that with everything we have contracted, a robust project will be built. I would like it to...
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Loyalty
We wanted to update our PACS since we were coming from a rather old and practically obsolete...
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Operations
In terms of training, GE HealthCare should anticipate the client’s needs, and they could be a bit...
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Product
We only have downtime with Centricity PACS if we plan an upgrade. We don’t have any unplanned downtime....
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Relationship
When we found some mistakes in Centricity PACS, we spoke directly with the developers at GE...
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Product, Value
Every person uses the same Centricity PACS viewer, and that is a big advantage when the radiologists...
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Operations
GE HealthCare has been okay with training. GE HealthCare kind of has a vision, but they have just...
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Value
Centricity PACS was very cheap in comparison to some other systems, but maybe that is not the best...
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Relationship
GE HealthCare’s support is sometimes good and sometimes bad. The support people are available 24/7,...
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Operations, Product
Trying to upgrade the product is difficult with multiple facilities. GE HealthCare needs to probably...
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Product
I am dissatisfied with Centricity PACS. We have a lot of issues with the system. Centricity PACS...
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Loyalty
Centricity PACS is probably not part of our long-term plans. We are going to go out to tender. GE...
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Relationship
GE HealthCare has competent support staff members who have good knowledge and are experts in their...
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Loyalty, Value
The product works pretty well, so we are quite happy. The current version is not as flexible as I...
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Relationship, Operations
GE HealthCare's main strength is their project team. I like Centricity PACS' stability.
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Relationship, Product
The biggest opportunity for improvement is regarding server supervision for the client. Also, GE...
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Value
Our return on investment with Centricity PACS is very good. As someone who knows other PACS...
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Product
Interoperability is the main challenge with Centricity PACS; for example, there are challenges with...
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Commentary Summary
Comment Type Breakout