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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Loyalty, Relationship

The main reason for choosing GE HealthCare over another vendor is that they are a large,...

Nov 2025
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Director

Culture, Relationship

We have two types of support. We have project-level support, and that is made up of a core group of...

Nov 2025
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Director

Loyalty

I hope that with everything we have contracted, a robust project will be built. I would like it to...

Nov 2025
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Director

Loyalty

We wanted to update our PACS since we were coming from a rather old and practically obsolete...

Nov 2025
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Director

Operations

In terms of training, GE HealthCare should anticipate the client’s needs, and they could be a bit...

Nov 2025
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Manager

Product

We only have downtime with Centricity PACS if we plan an upgrade. We don’t have any unplanned downtime....

Oct 2025
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Manager

Relationship

When we found some mistakes in Centricity PACS, we spoke directly with the developers at GE...

Oct 2025
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Manager

Product, Value

Every person uses the same Centricity PACS viewer, and that is a big advantage when the radiologists...

Oct 2025
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Manager

Operations

GE HealthCare has been okay with training. GE HealthCare kind of has a vision, but they have just...

Sep 2025
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Manager

Value

Centricity PACS was very cheap in comparison to some other systems, but maybe that is not the best...

Sep 2025
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Manager

Relationship

GE HealthCare’s support is sometimes good and sometimes bad. The support people are available 24/7,...

Sep 2025
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Manager

Operations, Product

Trying to upgrade the product is difficult with multiple facilities. GE HealthCare needs to probably...

Sep 2025
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Manager

Product

I am dissatisfied with Centricity PACS. We have a lot of issues with the system. Centricity PACS...

Sep 2025
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(0)
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Manager

Loyalty

Centricity PACS is probably not part of our long-term plans. We are going to go out to tender. GE...

Sep 2025
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Analyst/Coordinator

Relationship

GE HealthCare has competent support staff members who have good knowledge and are experts in their...

Aug 2025
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Analyst/Coordinator

Loyalty, Value

The product works pretty well, so we are quite happy. The current version is not as flexible as I...

Aug 2025
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Manager

Relationship, Operations

GE HealthCare's main strength is their project team. I like Centricity PACS' stability.

Aug 2025
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Manager

Relationship, Product

The biggest opportunity for improvement is regarding server supervision for the client. Also, GE...

Aug 2025
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Manager

Value

Our return on investment with Centricity PACS is very good. As someone who knows other PACS...

Aug 2025
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Manager

Product

Interoperability is the main challenge with Centricity PACS; for example, there are challenges with...

Aug 2025
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Manager

Relationship, Product

To improve our experience as a customer, GE HealthCare could improve the deletion of old exams.

Jul 2025
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Manager

Product

The biggest opportunity for product improvement is the design. I would like to see high-performing...

Jul 2025
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Manager

Relationship

The vendor's main strengths are their support, responsiveness, friendliness,and professionalism.

Jul 2025
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Analyst/Coordinator

Relationship

GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...

Jul 2025
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Analyst/Coordinator

Operations

With the initial training, the vendor had on-site resources, and all individuals were booked in for...

Jul 2025
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(0)
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Analyst/Coordinator

Culture, Operations

The vendor oversold what they were going to do and when they were going to get it done. They just...

Jul 2025
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(0)
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Analyst/Coordinator

Product

There is scope for the system to be easier to use; the search criteria and UI could be more...

Jul 2025
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(0)
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Analyst/Coordinator

Product

When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...

Jul 2025
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Analyst/Coordinator

Product

Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....

Jul 2025
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Analyst/Coordinator

Relationship

The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...

Jul 2025
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Analyst/Coordinator

Relationship

GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...

Jul 2025
||
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Analyst/Coordinator

Relationship

The support elements, resolution times, and day-to-day relationship we have with the vendor are...

Jul 2025
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Analyst/Coordinator

Culture, Value

On the small things, the vendor doesn't try to charge us. For the large things, they will always...

Jul 2025
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Analyst/Coordinator

Operations

The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...

Jul 2025
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Analyst/Coordinator

Operations, Product

If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...

Jul 2025
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(0)
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Analyst/Coordinator

Culture

We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

If the solution met the functionality and the needs of our consultant body, we probably wouldn't...

Jul 2025
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Analyst/Coordinator

Culture, Loyalty

We are going to end up doing a procurement exercise because we have reached some contractual levers...

Jul 2025
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Analyst/Coordinator

Loyalty, Operations, Product

Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...

Jul 2025
||
(0)
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Manager

Product

The biggest opportunity for product improvement is to improve the display of external studies by...

Jul 2025
||
(0)
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Manager

Product

I like the product's functionality through the cross-enterprise display, especially the ability that...

Jul 2025
||
(0)
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Manager

Relationship

The vendor's greatest strengths are their regular coordination and close communication between the...

Jul 2025
||
(0)
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Physician

Relationship, Product

There is a lot to improve in the system because it has good tools, but they don't work properly. The...

Jul 2025
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(0)
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Physician

Product

The system is simple and easy to learn. It has good integrations with the rest of our systems.

Jul 2025
||
(0)
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Manager

Relationship, Product

GE HealthCare's strengths are adaptability, attentiveness, and responsiveness.

Jul 2025
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(0)
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Manager

Product

I like that the system is scalable and stable despite the complexity of its workflows.

Jul 2025
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(0)
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Manager

Product

The vendor's biggest opportunity to improve the system is probably with the simplification of its...

Jul 2025
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(0)
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VP/Other Executive

Relationship, Product

GE HealthCare could improve by stabilizing the query and response functionality. Also, they could...

Jul 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

One of GE HealthCare's strengths is good overall responsiveness when handling support tickets.

Jul 2025
||
(0)
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Manager

Relationship, Product

GE HealthCare could work on the global worklist for their PACS, as well as improve their application...

Jul 2025
||
(0)
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Manager

Relationship, Product

Collaboration is GE HealthCare's greatest strength. I like the stability of Centricity PACS.

Jul 2025
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(0)
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Manager

Product

The system works well. Its integration with our other tools is very good. It applies contextual...

Jun 2025
||
(0)
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Manager

Product

Our users are quite happy with how the system works. The vendor doesn't monitor things well, and the...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Value

The issue with the system is that, at the moment, GE HealthCare is behind schedule in terms of...

Jun 2025
||
(0)
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Director

Relationship

GE HealthCare is a large, international company. They are a company that inspires people. There is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I hope that with everything we have contracted with GE HealthCare for, a robust project will be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have two types of support. There is a project-level support where we have a core group of people...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have some complaints because using the system is a managed service with GE HealthCare. Our last...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

GE HealthCare could improve their training by anticipating their clients' needs. They could be a bit...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Quick support responses are GE HealthCare's strength. I like the ease of administrative tasks in the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Training on the administrative functionality is an area GE HealthCare could improve. The vendor...

Apr 2025
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(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Within the PACS space, I would like to see a shift toward PACS-generated workflows or radiology...

Apr 2025
||
(0)
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Director

Product

We have an integration between Centricity PACS and our EMR and integrations with other systems,...

Apr 2025
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(0)
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Director

Loyalty, Product

We have a long history with GE HealthCare, so switching to something new that nobody has any idea...

Apr 2025
||
(0)
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Director

Relationship, Operations

GE HealthCare could be more precise in their project plans for upgrades. For example, before they...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Product, Value

We have had to do modifications over the years to Centricity PACS to add things like an interface...

Apr 2025
||
(0)
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Director

Product

There is some functionality that we would like in Centricity PACS. For example, on the same page...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training with GE HealthCare is done on a train-the-trainer basis, but we also have new dedicated...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare needs to improve their ability to provide what was asked for. Improved support and...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

GE HealthCare's strength is their global presence. I like that the product facilitates data sharing.

Apr 2025
||
(0)
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Director

Product

We have been with the vendor for a long time, and we are used to them. The vendor could improve...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

We like the product's resolution capability and Integrations.

Apr 2025
||
(0)
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Manager

Relationship, Product

A change the vendor could make to improve our experience is cloud migration.

Apr 2025
||
(0)
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Analyst/Coordinator

Product

The Centricity PACS product has changed a little; we have had some corrective technical updates....

Feb 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The GE HealthCare project team is great. The support provided by the people is great. Even the GE...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

Centricity PACS supports the operations of the entire imaging center and the interpretation of all...

Feb 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Centricity PACS is an old product, and the people who implemented it are no longer at the hospital;...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

For several years, the product wasn’t stable because the support wasn’t good. A few years ago, the...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

As I’m not in contact with the engineering team, I don’t know if the engineers at GE HealthCare have...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

With Centricity PACS, there are some functions that I would like to have. I don’t know if these...

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

Centricity PACS is a very good product that meets the functional specifications. It isn't perfect....

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

There are few conversations that involve me recommending Centricity PACS; there are no light...

Feb 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

Regarding the Centricity PACS product, I’m more of a technical user than a functional user, although...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

The GE HealthCare teams are trained well. The project teams are very good; these are the people who...

Feb 2025
||
(0)
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Manager

Product

The system's exam transfer speed is the main cause of our dissatisfaction.

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The vendor has opportunities for improvement when it comes to the correct integration of advanced...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's strength is their support team. They have certain people who are particularly...

Feb 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

The product's strength is stability.

Feb 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

In terms of an opportunity for improvement, the vendor could provide training for new users.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The vendor should hold a tutorial for 3D-embedded applications.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The thing we like the most is the interface.

Feb 2025
||
(0)
 Thank you  Helpful

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Related Reports
Performance
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Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
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Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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