Centricity PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Product
To improve our experience as a customer, GE HealthCare could improve the deletion of old exams.
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Product
The biggest opportunity for product improvement is the design. I would like to see high-performing...
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Relationship
The vendor's main strengths are their support, responsiveness, friendliness,and professionalism.
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Relationship
GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...
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Operations
With the initial training, the vendor had on-site resources, and all individuals were booked in for...
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Culture, Operations
The vendor oversold what they were going to do and when they were going to get it done. They just...
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Product
There is scope for the system to be easier to use; the search criteria and UI could be more...
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Product
When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...
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Product
Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....
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Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...
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Relationship
GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...
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Relationship
The support elements, resolution times, and day-to-day relationship we have with the vendor are...
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Culture, Value
On the small things, the vendor doesn't try to charge us. For the large things, they will always...
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Operations
The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...
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Operations, Product
If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...
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Culture
We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...
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Loyalty, Product
If the solution met the functionality and the needs of our consultant body, we probably wouldn't...
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Culture, Loyalty
We are going to end up doing a procurement exercise because we have reached some contractual levers...
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Loyalty, Operations, Product
Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...
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Product
The biggest opportunity for product improvement is to improve the display of external studies by...
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Product
I like the product's functionality through the cross-enterprise display, especially the ability that...
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Relationship
The vendor's greatest strengths are their regular coordination and close communication between the...
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Relationship, Product
There is a lot to improve in the system because it has good tools, but they don't work properly. The...
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Product
The system is simple and easy to learn. It has good integrations with the rest of our systems.
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Relationship, Product
GE HealthCare's strengths are adaptability, attentiveness, and responsiveness.
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Product
I like that the system is scalable and stable despite the complexity of its workflows.
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Product
The vendor's biggest opportunity to improve the system is probably with the simplification of its...
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Relationship, Product
GE HealthCare could improve by stabilizing the query and response functionality. Also, they could...
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Relationship
One of GE HealthCare's strengths is good overall responsiveness when handling support tickets.
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Relationship, Product
GE HealthCare could work on the global worklist for their PACS, as well as improve their application...
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Relationship, Product
Collaboration is GE HealthCare's greatest strength. I like the stability of Centricity PACS.
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Product
The system works well. Its integration with our other tools is very good. It applies contextual...
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Product
Our users are quite happy with how the system works. The vendor doesn't monitor things well, and the...
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Loyalty, Value
The issue with the system is that, at the moment, GE HealthCare is behind schedule in terms of...
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Relationship
GE HealthCare is a large, international company. They are a company that inspires people. There is...
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Loyalty
I hope that with everything we have contracted with GE HealthCare for, a robust project will be...
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Relationship
We have two types of support. There is a project-level support where we have a core group of people...
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Relationship, Product
We have some complaints because using the system is a managed service with GE HealthCare. Our last...
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Operations
GE HealthCare could improve their training by anticipating their clients' needs. They could be a bit...
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Relationship
Quick support responses are GE HealthCare's strength. I like the ease of administrative tasks in the...
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Operations
Training on the administrative functionality is an area GE HealthCare could improve. The vendor...
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Product
Within the PACS space, I would like to see a shift toward PACS-generated workflows or radiology...
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Product
We have an integration between Centricity PACS and our EMR and integrations with other systems,...
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Loyalty, Product
We have a long history with GE HealthCare, so switching to something new that nobody has any idea...
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Relationship, Operations
GE HealthCare could be more precise in their project plans for upgrades. For example, before they...
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Product, Value
We have had to do modifications over the years to Centricity PACS to add things like an interface...
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Product
There is some functionality that we would like in Centricity PACS. For example, on the same page...
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Operations
Training with GE HealthCare is done on a train-the-trainer basis, but we also have new dedicated...
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Relationship
GE HealthCare needs to improve their ability to provide what was asked for. Improved support and...
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Relationship, Product
GE HealthCare's strength is their global presence. I like that the product facilitates data sharing.
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Product
We have been with the vendor for a long time, and we are used to them. The vendor could improve...
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Relationship, Product
We like the product's resolution capability and Integrations.
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Relationship, Product
A change the vendor could make to improve our experience is cloud migration.
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Product
The Centricity PACS product has changed a little; we have had some corrective technical updates....
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Relationship
The GE HealthCare project team is great. The support provided by the people is great. Even the GE...
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Product
Centricity PACS supports the operations of the entire imaging center and the interpretation of all...
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Operations, Product
Centricity PACS is an old product, and the people who implemented it are no longer at the hospital;...
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Relationship
For several years, the product wasn’t stable because the support wasn’t good. A few years ago, the...
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Relationship
As I’m not in contact with the engineering team, I don’t know if the engineers at GE HealthCare have...
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Product
With Centricity PACS, there are some functions that I would like to have. I don’t know if these...
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Loyalty, Value
Centricity PACS is a very good product that meets the functional specifications. It isn't perfect....
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Relationship
There are few conversations that involve me recommending Centricity PACS; there are no light...
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Loyalty, Product
Regarding the Centricity PACS product, I’m more of a technical user than a functional user, although...
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Relationship
The GE HealthCare teams are trained well. The project teams are very good; these are the people who...
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Product
The system's exam transfer speed is the main cause of our dissatisfaction.
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Product
The vendor has opportunities for improvement when it comes to the correct integration of advanced...
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Relationship
The vendor's strength is their support team. They have certain people who are particularly...
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Product
The product's strength is stability.
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Operations
In terms of an opportunity for improvement, the vendor could provide training for new users.
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Relationship, Operations
The vendor should hold a tutorial for 3D-embedded applications.
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Product
The thing we like the most is the interface.
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Product
The stability is the most beneficial aspect of the system compared to other vendors' products.
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Operations, Product
The product is very simple for the end users. Some of the users didn't take part in the training....
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Relationship, Value
We have a good partnership with the vendor, so there have been times when we have gotten a product...
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Loyalty, Product
I would definitely recommend the product, especially if someone requires the functionality of the...
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Relationship
When we need support, we call or email the vendor. We have a ticket system where we can log on and...
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Relationship, Operations
The vendor does well with implementations because they ask the customer what they need. GE...
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Relationship
With GE HealthCare, there has always been a good partnership. GE HealthCare delivers every...
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Loyalty
We will have the chance to upgrade the product. The Centricity Universal Viewer product will not...
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Product
In Centricity Universal Viewer, we can see the whole history, and every time we open a study, it is...
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Relationship, Value
We are always asking GE HealthCare to do different things for us. If we ask for things from other...
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Operations
The vendor's training was great. They had remote training and on-site training with an application...
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Product
We have Centricity Universal Viewer at each facility. Each site has Enterprise Archive from GE...
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Operations
The vendor could improve our customer experience by providing more usage training and more AI...
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Relationship
Support for the application is hard to get, so that is something GE HealthCare could change.
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Operations
A major point of improvement regarding training would be making the GE HealthCare technicians and...
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Product
What I like the most is that Centricity PACS is technologically robust, and that is something IT...
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Relationship
We used to have more direct contact with the second and third support levels, which are the levels...
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Operations, Product
The product should be more user friendly for clinical end users. It isn't a problem for IT...
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Relationship
GE HealthCare keeps almost all of their promises. The relationship is really good. We have a very...
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Product
Centricity PACS kind of meets what I need, but it is not really great. There is little development...
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Relationship, Operations
There is basically no training from GE HealthCare. I am also not aware of any ongoing support. GE...
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Product
I like the Cross Enterprise Display module in Centricity PACS. That module allows the user to see...
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Product
I want more filter options in Centricity PACS when searching for studies. That way, I could directly...
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Relationship
We would like GE HealthCare to have more staff members in the support area and more people to cover...
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Operations
Centricity PACS is very intuitive, and we were allowed at times to be involved in the development of...
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Relationship, Product
The biggest strengths of the vendor are their reactivity and their product's simplicity and speed.
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