Centricity PACS (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship

We get good feedback from our medical and technical specialists, and they are available to solve problems....

Jan 2024
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Physician

Product

I like the product's solidity, ease of use, and upgradability.

Jan 2024
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Physician

Product

Centricity PACS could use some AI integrations.

Jan 2024
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Physician

Loyalty, Product

In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.

Jan 2024
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Manager

Product

I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...

Dec 2023
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Manager

Relationship

The vendor is quite responsive when incidents are created, and they respond quite quickly.

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The vendor could improve my experience as a customer by improving third-party interaction with...

Dec 2023
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Analyst/Coordinator

Product

The biggest strengths of the product are its ease of use and ability to work across our region.

Dec 2023
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Analyst/Coordinator

Relationship, Product

We like having the ability to carry out some admin resolutions without the need to contact the supplier....

Dec 2023
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Analyst/Coordinator

Loyalty

The biggest opportunity for improvement would be the potential for AI integration in the future.

Dec 2023
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Manager

Product

The vendor's biggest strengths are their supplier product, product development, and functionality.

Dec 2023
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Manager

Product

We like that the system is a web-based, zero-footprint system. We like that it has good integration.

Dec 2023
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Manager

Relationship, Product

Imaging sharing is the vendor's biggest opportunity for improvement.

Dec 2023
||
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Manager

Product

We want better solution architecture with partners.

Dec 2023
||
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Manager

Loyalty, Relationship

We have a very good project team and responsive support. The support people are very responsive in...

Dec 2023
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Director

Product

The biggest opportunities for improvement are fulfilling pending upgrades and improving storage.

Dec 2023
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Director

Loyalty

We are waiting for the upgrade from v.5 to v.7 and the new UV. With these, we will be able to make...

Dec 2023
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Director

Value

It is difficult to change our PACS provider because of the economic cost. Our leadership doesn't...

Dec 2023
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Manager

Relationship

The vendor could improve their support by improving the second-tier assistance and being more...

Nov 2023
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Manager

Relationship, Product

Commercial and technical capacity are the vendor's strong points. The product is easy to use.

Nov 2023
||
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Manager

Product

We would like the possibility to link the individual study to the dose delivered to the patient...

Nov 2023
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Director

Relationship

GE HealthCare is a great company that ends up solving the problems that arise, and they have a...

Nov 2023
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Director

Product

Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...

Nov 2023
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Director

Relationship, Product

GE HealthCare could improve the response time for technical incidents. We would also like to see GE...

Nov 2023
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Physician

Product

The product’s user interface is just painful. The navigator either floats on top of our images or is...

Nov 2023
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Physician

Relationship, Product

The product works, but it isn't very responsive. Compared to the solution that we used previously,...

Nov 2023
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(0)
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Manager

Relationship

The people working at GE HealthCare are very approachable, and they understand our business very well....

Nov 2023
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(0)
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Manager

Product

Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...

Nov 2023
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Manager

Product

DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...

Nov 2023
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(0)
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Manager

Product

I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...

Nov 2023
||
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Manager

Loyalty, Value

We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...

Jun 2023
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Manager

Relationship

GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...

Jun 2023
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Manager

Product

Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...

Jun 2023
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Manager

Product

We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...

Jun 2023
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Manager

Relationship

Our first level of support is within our organization, and 90% of our issues can be solved there....

Jun 2023
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Manager

Relationship

We know exactly what we can expect from Centricity PACS, but there was a question years ago about...

Jun 2023
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Manager

Product

We test every Centricity PACS upgrade and get the patches in at the right time. Our service...

Jun 2023
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