Centricity PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product
There is too much latency from the vendor when it comes to responding to development requests. If I...
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Product
GE HealthCare should provide integration of AI within the PACS through an orchestrator. This is...
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Operations
Our previous PACS was discontinued, and we ended up going with Centricity PACS. The transition to...
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Product
So far, the experience has been positive with Centricity PACS. The software is very fast and easy to...
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Loyalty, Product
The main opportunity for the product is greater integration.
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Product
Centricity PACS is functional and, in the latest versions, technologically up-to-date.
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Relationship
GE HealthCare needs to improve the support service, both from a clinical perspective and from a...
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Product
GE HealthCare offers a functional solution and a wide range of services.
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Relationship
The vendor's main strength is their technical staff. I really appreciate the vendor's professionalism....
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Product
The main opportunities to improve the product are the integration of AI tools and web-based functionality....
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Relationship, Product
One change the vendor could make to improve the customer experience is to provide web-based viewer...
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Operations
One change the supplier could make to improve the customer experience is to improve the training.
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Relationship, Product
The main strengths are the supplier's fast response and the ease of use.
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Operations, Product
What I like most about the product is its ease of configuration and ease of use.
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Loyalty, Relationship
The main reason for choosing GE HealthCare over another vendor is that they are a large,...
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Culture, Relationship
We have two types of support. We have project-level support, and that is made up of a core group of...
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Loyalty
I hope that with everything we have contracted, a robust project will be built. I would like it to...
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Loyalty
We wanted to update our PACS since we were coming from a rather old and practically obsolete...
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Operations
In terms of training, GE HealthCare should anticipate the client’s needs, and they could be a bit...
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Product
We only have downtime with Centricity PACS if we plan an upgrade. We don’t have any unplanned downtime....
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Relationship
When we found some mistakes in Centricity PACS, we spoke directly with the developers at GE...
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Product, Value
Every person uses the same Centricity PACS viewer, and that is a big advantage when the radiologists...
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Operations
GE HealthCare has been okay with training. GE HealthCare kind of has a vision, but they have just...
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Value
Centricity PACS was very cheap in comparison to some other systems, but maybe that is not the best...
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Relationship
GE HealthCare’s support is sometimes good and sometimes bad. The support people are available 24/7,...
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Operations, Product
Trying to upgrade the product is difficult with multiple facilities. GE HealthCare needs to probably...
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Product
I am dissatisfied with Centricity PACS. We have a lot of issues with the system. Centricity PACS...
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Loyalty
Centricity PACS is probably not part of our long-term plans. We are going to go out to tender. GE...
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Relationship
GE HealthCare has competent support staff members who have good knowledge and are experts in their...
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Loyalty, Value
The product works pretty well, so we are quite happy. The current version is not as flexible as I...
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Relationship, Operations
GE HealthCare's main strength is their project team. I like Centricity PACS' stability.
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Relationship, Product
The biggest opportunity for improvement is regarding server supervision for the client. Also, GE...
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Value
Our return on investment with Centricity PACS is very good. As someone who knows other PACS...
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Product
Interoperability is the main challenge with Centricity PACS; for example, there are challenges with...
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Relationship, Product
To improve our experience as a customer, GE HealthCare could improve the deletion of old exams.
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Product
The biggest opportunity for product improvement is the design. I would like to see high-performing...
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Relationship
The vendor's main strengths are their support, responsiveness, friendliness,and professionalism.
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Relationship
GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...
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Operations
With the initial training, the vendor had on-site resources, and all individuals were booked in for...
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Culture, Operations
The vendor oversold what they were going to do and when they were going to get it done. They just...
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Product
There is scope for the system to be easier to use; the search criteria and UI could be more...
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Product
When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...
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Product
Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....
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Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...
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Relationship
GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...
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Relationship
The support elements, resolution times, and day-to-day relationship we have with the vendor are...
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Culture, Value
On the small things, the vendor doesn't try to charge us. For the large things, they will always...
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Operations
The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...
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Operations, Product
If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...
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Culture
We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...
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Loyalty, Product
If the solution met the functionality and the needs of our consultant body, we probably wouldn't...
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Culture, Loyalty
We are going to end up doing a procurement exercise because we have reached some contractual levers...
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Loyalty, Operations, Product
Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...
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Product
The biggest opportunity for product improvement is to improve the display of external studies by...
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Product
I like the product's functionality through the cross-enterprise display, especially the ability that...
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Relationship
The vendor's greatest strengths are their regular coordination and close communication between the...
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Relationship, Product
There is a lot to improve in the system because it has good tools, but they don't work properly. The...
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Product
The system is simple and easy to learn. It has good integrations with the rest of our systems.
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Relationship, Product
GE HealthCare's strengths are adaptability, attentiveness, and responsiveness.
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Product
I like that the system is scalable and stable despite the complexity of its workflows.
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Product
The vendor's biggest opportunity to improve the system is probably with the simplification of its...
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Relationship, Product
GE HealthCare could improve by stabilizing the query and response functionality. Also, they could...
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Relationship
One of GE HealthCare's strengths is good overall responsiveness when handling support tickets.
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Relationship, Product
GE HealthCare could work on the global worklist for their PACS, as well as improve their application...
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Relationship, Product
Collaboration is GE HealthCare's greatest strength. I like the stability of Centricity PACS.
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Product
The system works well. Its integration with our other tools is very good. It applies contextual...
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Product
Our users are quite happy with how the system works. The vendor doesn't monitor things well, and the...
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Loyalty, Value
The issue with the system is that, at the moment, GE HealthCare is behind schedule in terms of...
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Commentary Summary
Comment Type Breakout