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Centricity PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Product

Centricity PACS is a great system for big organizations with high volume. We have high standards...

Nov 2025
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VP/Other Executive

Loyalty

One reason we decided to go with GE HealthCare is that we have experience with them. We tried other...

Nov 2025
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VP/Other Executive

Relationship, Operations

GE HealthCare is a big, well-known company, and they have a very good and well-trained team. They...

Nov 2025
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VP/Other Executive

Operations

During our go-live, GE HealthCare had staff on-site to support us, and that gave us the power to...

Nov 2025
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VP/Other Executive

Value

We don’t feel that we are losing by investing in Centricity PACS because the life of a human being...

Nov 2025
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Manager

Relationship, Product

GE has the opportunity to improve the product by fixing minor problems related to HIS integration.

Oct 2025
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(0)
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Manager

Operations

We would like more training from GE HealthCare.

Oct 2025
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Manager

Relationship

GE HealthCare provides an immediate response when we need something.

Oct 2025
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Manager

Relationship

To improve our experience as a customer, GE HealthCare could share their strategic plan with us.

Oct 2025
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VP/Other Executive

Relationship

The solution is really good. We have a good relationship with GE, and they are patient with us. We...

Sep 2025
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VP/Other Executive

Product

Integration with Centricity PACS is hard, and GE is not supporting our integration goals in some...

Sep 2025
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VP/Other Executive

Operations

Our satisfaction with GE's training is poor. We didn't get any training from them.

Sep 2025
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VP/Other Executive

Relationship, Product

We don't get any innovation from the vendor. It is 2025, and there is no advanced or emerging...

Sep 2025
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(0)
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Director

Relationship

GE HealthCare's strength is after-sales support. I like the workflow organization and easy data collection....

Aug 2025
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Director

Value

GE HealthCare doesn’t charge us; our reseller handles those additional costs. In fact, we consider...

Aug 2025
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Director

Operations

Training through our third party is ordinary. I think that is common with third parties, but the...

Aug 2025
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Director

Product

We don't get any complaints from users about Centricity PACS. We are satisfied with it. Centricity...

Aug 2025
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Director

Culture, Loyalty

Having effective communication and a supportive plan is a must. This is what differentiates vendors...

Aug 2025
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Director

Loyalty, Product

Keeping up with any new advancement within the system in a way that supports safety practices for...

Aug 2025
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Director

Culture, Relationship

GE HealthCare was pretty good about communicating, but because we have a reseller, things are a...

Aug 2025
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Director

Relationship, Product

GE HealthCare has delayed integration. For example, they wanted to integrate their solutions with...

Aug 2025
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Manager

Product

If we have statistics in Centricity PACS, I want to be able to drag them from the system. We need to...

Dec 2024
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Manager

Relationship, Operations

Centricity PACS is so easy, and the staff is very helpful and cooperative; we have easy...

Dec 2024
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Manager

Culture, Relationship

The reseller we work with for Centricity PACS is so helpful, even if the contract is not renewed...

Dec 2024
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(0)
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Director

Product

My favorite things about the product are its AI tools.

Dec 2024
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Director

Relationship

GE HealthCare's biggest strength is customer care.

Dec 2024
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Director

Product

The vendor's biggest opportunity for improvement would be to make their system fully compatible with...

Dec 2024
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(0)
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Director

Relationship, Product

The biggest strength of the vendor is that they are versatile.

Dec 2024
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Director

Product

The thing I like most about the product is its simplicity.

Dec 2024
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Director

Product

The biggest opportunity for product improvement is AI integration.

Dec 2024
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Director

Relationship, Product

The vendor could improve my experience as a customer by providing AI integration and further...

Dec 2024
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(0)
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Manager

Relationship, Product

The changes that the vendor could make to improve our experience as a customer would be to have one...

Dec 2024
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(0)
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Manager

Product

What I like most about the product is that it is easy to use for the end users.

Dec 2024
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Manager

Relationship

The biggest strengths of the vendor are their support and communication.

Dec 2024
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(0)
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Manager

Operations, Product

My favorite things about the product are that it is user-friendly and easy to install.

Dec 2024
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Manager

Product

The biggest opportunity for product improvement would be minimizing the number of servers.

Dec 2024
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Manager

Relationship, Operations

The vendor could improve my experience as a customer by continuing to audit the product frequently...

Dec 2024
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Manager

Relationship

The vendor's biggest strength is their team, which has good knowledge.

Dec 2024
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VP/Other Executive

Relationship, Value

When we ask the vendor for support, they give normal support only. They ask us to open a ticket. But...

Dec 2024
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Manager

Relationship

GE HealthCare is not proactive. The way they work is that if we report an issue, they log in and...

Dec 2024
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Manager

Relationship, Product

GE HealthCare is working hard to do any integration that we request, and they are perfect with their...

Dec 2024
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(0)
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Manager

Culture, Loyalty

We reviewed our contract with GE HealthCare and continued with them, so we have no problems with the...

Dec 2024
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Manager

Operations, Product

We have some problems with Centricity PACS because it is not web based, so that makes things more...

Dec 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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