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Centricity PACS (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

What I like most about Centricity PACS is the user-friendly interface and the smooth workflow.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest opportunities for improvement are enhancing system speed and improving customization...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

GE HealthCare's biggest strengths are their strong system and very responsive support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would recommend improving performance under high workloads and providing more flexibility for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Centricity PACS is a great system for big organizations with high volume. We have high standards...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

One reason we decided to go with GE HealthCare is that we have experience with them. We tried other...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

GE HealthCare is a big, well-known company, and they have a very good and well-trained team. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

During our go-live, GE HealthCare had staff on-site to support us, and that gave us the power to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We don’t feel that we are losing by investing in Centricity PACS because the life of a human being...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

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