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Centricity PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Product

Centricity PACS is a great system for big organizations with high volume. We have high standards...

Nov 2025
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VP/Other Executive

Loyalty

One reason we decided to go with GE HealthCare is that we have experience with them. We tried other...

Nov 2025
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VP/Other Executive

Relationship, Operations

GE HealthCare is a big, well-known company, and they have a very good and well-trained team. They...

Nov 2025
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VP/Other Executive

Operations

During our go-live, GE HealthCare had staff on-site to support us, and that gave us the power to...

Nov 2025
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VP/Other Executive

Value

We don’t feel that we are losing by investing in Centricity PACS because the life of a human being...

Nov 2025
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Manager

Relationship, Product

GE has the opportunity to improve the product by fixing minor problems related to HIS integration.

Oct 2025
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Manager

Operations

We would like more training from GE HealthCare.

Oct 2025
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Manager

Relationship

GE HealthCare provides an immediate response when we need something.

Oct 2025
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Manager

Relationship

To improve our experience as a customer, GE HealthCare could share their strategic plan with us.

Oct 2025
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VP/Other Executive

Relationship

The solution is really good. We have a good relationship with GE, and they are patient with us. We...

Sep 2025
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VP/Other Executive

Product

Integration with Centricity PACS is hard, and GE is not supporting our integration goals in some...

Sep 2025
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VP/Other Executive

Operations

Our satisfaction with GE's training is poor. We didn't get any training from them.

Sep 2025
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VP/Other Executive

Relationship, Product

We don't get any innovation from the vendor. It is 2025, and there is no advanced or emerging...

Sep 2025
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(0)
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Director

Relationship

GE HealthCare's strength is after-sales support. I like the workflow organization and easy data collection....

Aug 2025
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Director

Value

GE HealthCare doesn’t charge us; our reseller handles those additional costs. In fact, we consider...

Aug 2025
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Director

Operations

Training through our third party is ordinary. I think that is common with third parties, but the...

Aug 2025
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Director

Product

We don't get any complaints from users about Centricity PACS. We are satisfied with it. Centricity...

Aug 2025
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Director

Culture, Loyalty

Having effective communication and a supportive plan is a must. This is what differentiates vendors...

Aug 2025
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Director

Loyalty, Product

Keeping up with any new advancement within the system in a way that supports safety practices for...

Aug 2025
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Director

Culture, Relationship

GE HealthCare was pretty good about communicating, but because we have a reseller, things are a...

Aug 2025
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Director

Relationship, Product

GE HealthCare has delayed integration. For example, they wanted to integrate their solutions with...

Aug 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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