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Centricity PACS (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

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Manager

What I like most about Centricity PACS is the user-friendly interface and the smooth workflow.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest opportunities for improvement are enhancing system speed and improving customization...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

GE HealthCare's biggest strengths are their strong system and very responsive support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would recommend improving performance under high workloads and providing more flexibility for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Centricity PACS is a great system for big organizations with high volume. We have high standards...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

One reason we decided to go with GE HealthCare is that we have experience with them. We tried other...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

GE HealthCare is a big, well-known company, and they have a very good and well-trained team. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

During our go-live, GE HealthCare had staff on-site to support us, and that gave us the power to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We don’t feel that we are losing by investing in Centricity PACS because the life of a human being...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

GE has the opportunity to improve the product by fixing minor problems related to HIS integration.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We would like more training from GE HealthCare.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

GE HealthCare provides an immediate response when we need something.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

To improve our experience as a customer, GE HealthCare could share their strategic plan with us.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The solution is really good. We have a good relationship with GE, and they are patient with us. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Integration with Centricity PACS is hard, and GE is not supporting our integration goals in some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our satisfaction with GE's training is poor. We didn't get any training from them.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We don't get any innovation from the vendor. It is 2025, and there is no advanced or emerging...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

GE HealthCare's strength is after-sales support. I like the workflow organization and easy data collection....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

GE HealthCare doesn’t charge us; our reseller handles those additional costs. In fact, we consider...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Training through our third party is ordinary. I think that is common with third parties, but the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We don't get any complaints from users about Centricity PACS. We are satisfied with it. Centricity...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Having effective communication and a supportive plan is a must. This is what differentiates vendors...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Director

Keeping up with any new advancement within the system in a way that supports safety practices for...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

GE HealthCare was pretty good about communicating, but because we have a reseller, things are a...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

GE HealthCare has delayed integration. For example, they wanted to integrate their solutions with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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