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User Commentary
Operations
When we implement new technology, vendors like GE HealthCare give us our first training, and off we...
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Operations
GE HealthCare works with me on my implementation to improve outcomes.
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Loyalty
We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...
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Relationship, Relationship
We get good feedback from our medical and technical specialists, and they are available to solve problems....
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Product, Product
I like the product's solidity, ease of use, and upgradability.
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Product, Product
Centricity PACS could use some AI integrations.
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Loyalty, Loyalty, Product, Product
In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.
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Product, Product
I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...
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Relationship, Relationship
The vendor is quite responsive when incidents are created, and they respond quite quickly.
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Value
Regrettably, online service costs from our region and the time zone differences preclude our use of...
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Loyalty, Relationship
We are busy looking for a suitable replacement that provides local support.
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Product
Centricity PACS was the only product offered by our PACS vendor at the time of purchase....
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Loyalty
Our location limits us in our choice of vendor due to service costs and availability of local expertise....
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Relationship
GE HealthCare's greatest strength is their ongoing support for Centricity PACS. I appreciate that...
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Product
GE HealthCare could improve by having Windows 11 validation for Centricity PACS.
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Relationship
We are very happy with GE HealthCare. Their system is extremely reliable, and GE HealthCare has...
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Relationship, Relationship, Operations, Operations
The vendor could improve my experience as a customer by improving third-party interaction with...
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Product, Product
The biggest strengths of the product are its ease of use and ability to work across our region.
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Relationship, Relationship, Product, Product
We like having the ability to carry out some admin resolutions without the need to contact the supplier....
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Loyalty, Loyalty
The biggest opportunity for improvement would be the potential for AI integration in the future.
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Product, Product
The vendor's biggest strengths are their supplier product, product development, and functionality.
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Product, Product
We like that the system is a web-based, zero-footprint system. We like that it has good integration.
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Relationship, Relationship, Product, Product
Imaging sharing is the vendor's biggest opportunity for improvement.
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Product, Product
We want better solution architecture with partners.
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Product
The modifications of the product have been minimal, so that is good. The product has a lot of...
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Relationship
The problem I have with the product is that the vendor stopped commercializing it, and the support...
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Relationship
I don't notice much proactivity from the vendor. The support I have is basically from a third level....
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Loyalty, Loyalty, Relationship, Relationship
We have a very good project team and responsive support. The support people are very responsive in...
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Product, Product
The biggest opportunities for improvement are fulfilling pending upgrades and improving storage.
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Loyalty, Loyalty
We are waiting for the upgrade from v.5 to v.7 and the new UV. With these, we will be able to make...
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Value, Value
It is difficult to change our PACS provider because of the economic cost. Our leadership doesn't...
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Relationship
Our account manager from GE HealthCare is excellent to work with, and the product works well...
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Relationship, Product
Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....
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Loyalty
We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...
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Relationship, Operations
We recently did a painful project with the vendor. The system is limited in its ability to view an...
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Loyalty
We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...
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Relationship, Relationship
The vendor could improve their support by improving the second-tier assistance and being more...
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Relationship
We have a long-established relationship with GE that we appreciate.
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Product
GE's GUI is not too busy, and relevant information can be gathered at a glance.
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Relationship, Product
GE needs to improve the cloud functionality for the PACS.
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Relationship, Operations
GE needs to increase the availability of resources with knowledge of how the system works for the...
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Relationship, Relationship, Product, Product
Commercial and technical capacity are the vendor's strong points. The product is easy to use.
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Product, Product
We would like the possibility to link the individual study to the dose delivered to the patient...
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Relationship
GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...
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Product
We like that the product is constantly evolving. Custom requests are always considered. The solution...
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Loyalty
We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...
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Culture, Relationship
I worked with GE HealthCare closely when we were integrating with our EHR. We were fully integrated...
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Relationship
We requested some functionality, and GE HealthCare said it would come in the next version and the...
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Relationship, Operations
GE HealthCare offers good service, but they don't have that mature of a product. I'm not happy with...
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Relationship, Relationship
GE HealthCare is a great company that ends up solving the problems that arise, and they have a...
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Product, Product
Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...
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Relationship, Relationship, Product, Product
GE HealthCare could improve the response time for technical incidents. We would also like to see GE...
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Product, Product
The product’s user interface is just painful. The navigator either floats on top of our images or is...
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Relationship, Relationship, Product, Product
The product works, but it isn't very responsive. Compared to the solution that we used previously,...
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Relationship, Relationship
The people working at GE HealthCare are very approachable, and they understand our business very well....
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Product, Product
Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...
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Product, Product
DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...
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Product, Product
I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...
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Relationship
GE HealthCare has been really trying to cooperate and fix their problems lately. They try to give us...
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Culture, Relationship
Historically, we had a lot of problems with GE, both with the relationship and with the product. We...
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Loyalty, Product
The PACS is outdated and lacks a lot of functionality. It actually has many functionalities we would...
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Relationship
Things with GE are not going well. The regional support team is based offshore, and they are very...
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Loyalty, Product
The integration between the RIS and PACS has a lot of issues. Both solutions are from GE but still...
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Loyalty, Loyalty, Value, Value
We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...
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Relationship, Relationship
GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...
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Product, Product
Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...
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Product, Product
We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...
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Relationship, Relationship
Our first level of support is within our organization, and 90% of our issues can be solved there....
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Relationship, Relationship
We know exactly what we can expect from Centricity PACS, but there was a question years ago about...
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Product, Product
We test every Centricity PACS upgrade and get the patches in at the right time. Our service...
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Relationship, Relationship, Product, Product
Things are bad with Centricity PACS. Ever since we got the product, it hasn’t been working right. We...
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Value, Value
GE HealthCare’s charges are very high.
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Relationship, Relationship
We have a big issue with getting in contact with anyone at GE HealthCare, regardless of their level....
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Loyalty, Loyalty
We are moving away from Centricity PACS because we are having difficulties with the system and...
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