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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Product

Centricity PACS kind of meets what I need, but it is not really great. There is little development...

Jan 2025
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Physician

Relationship, Operations

There is basically no training from GE HealthCare. I am also not aware of any ongoing support. GE...

Jan 2025
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Manager

Product

I like the Cross Enterprise Display module in Centricity PACS. That module allows the user to see...

Jan 2025
||
(0)
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Manager

Product

I want more filter options in Centricity PACS when searching for studies. That way, I could directly...

Jan 2025
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Manager

Relationship

We would like GE HealthCare to have more staff members in the support area and more people to cover...

Jan 2025
||
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Manager

Operations

Centricity PACS is very intuitive, and we were allowed at times to be involved in the development of...

Jan 2025
||
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CIO

Product

Centricity PACS is having difficulties connecting to another system, and a custom API needs to be...

Jan 2025
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(0)
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CIO

Culture

We wanted to upgrade Centricity PACS a while ago, but we had a problem with GE HealthCare and them...

Jan 2025
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CIO

Loyalty, Product

Some of our people prefer an older version of Centricity PACS because it is customizable and not...

Jan 2025
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CIO

Relationship, Value

GE HealthCare has a local presence, and they have very good collaboration with us. GE HealthCare is...

Jan 2025
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CIO

Product

The PACS is very flexible, and that is the vendor's biggest strength.

Jan 2025
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(0)
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CIO

Loyalty

If I were considering a PACS today, I would look at GE HealthCare's new Edison PACS instead of...

Jan 2025
||
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Manager

Relationship

We don't have premium support with GE HealthCare. We go by calls. The service time that GE...

Dec 2024
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Manager

Operations

The training was very basic. We are the ones who actually do things. We would like our vendors to...

Dec 2024
||
(0)
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Manager

Product

Even though GE HealthCare launches versions that bring some differences, they are still far from...

Dec 2024
||
(0)
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Manager

Relationship

I don't see GE HealthCare's executive involvement in bringing anything. It is more that we call if...

Dec 2024
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(0)
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Manager

Relationship, Product

GE HealthCare has a problem with some deliverables. I'm still fighting with the vendor to get them...

Dec 2024
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(0)
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Manager

Relationship

We have some difficulties with GE HealthCare in support, and the master person who attends us at GE...

Dec 2024
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(0)
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Manager

Product, Value

Before buying GE HealthCare's system again, I would do a study on tool complexity and support. There...

Dec 2024
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(0)
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Manager

Loyalty, Product, Value

The product is at the end of its life.

Dec 2024
||
(0)
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Manager

Relationship

The vendor could improve my experience as a customer by improving the online support service quality...

Dec 2024
||
(0)
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Manager

Product

My favorite thing about the product is its ease of use for new users.

Dec 2024
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(0)
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Manager

Relationship

The vendor's biggest strength is their established relationship with the field engineers.

Dec 2024
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(0)
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Relationship

GE HealthCare offers prompt local maintenance and service.

Dec 2024
||
(0)
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Loyalty, Value

Our hospital management team always plans to replace Centricity PACS because of the expensive annual...

Dec 2024
||
(0)
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Manager

Product

If we have statistics in Centricity PACS, I want to be able to drag them from the system. We need to...

Dec 2024
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(0)
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Manager

Relationship, Operations

Centricity PACS is so easy, and the staff is very helpful and cooperative; we have easy...

Dec 2024
||
(0)
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Manager

Culture, Relationship

The reseller we work with for Centricity PACS is so helpful, even if the contract is not renewed...

Dec 2024
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(0)
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Director

Product

My favorite things about the product are its AI tools.

Dec 2024
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(0)
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Director

Relationship

GE HealthCare's biggest strength is customer care.

Dec 2024
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(0)
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Director

Product

The vendor's biggest opportunity for improvement would be to make their system fully compatible with...

Dec 2024
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(0)
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Director

Relationship, Product

The biggest strength of the vendor is that they are versatile.

Dec 2024
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(0)
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Director

Product

The thing I like most about the product is its simplicity.

Dec 2024
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(0)
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Director

Product

The biggest opportunity for product improvement is AI integration.

Dec 2024
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(0)
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Director

Relationship, Product

The vendor could improve my experience as a customer by providing AI integration and further...

Dec 2024
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(0)
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Manager

Relationship, Product

The changes that the vendor could make to improve our experience as a customer would be to have one...

Dec 2024
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(0)
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Manager

Product

What I like most about the product is that it is easy to use for the end users.

Dec 2024
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(0)
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Manager

Relationship

The biggest strengths of the vendor are their support and communication.

Dec 2024
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(0)
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Manager

Operations, Product

My favorite things about the product are that it is user-friendly and easy to install.

Dec 2024
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(0)
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Manager

Product

The biggest opportunity for product improvement would be minimizing the number of servers.

Dec 2024
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(0)
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Manager

Relationship, Operations

The vendor could improve my experience as a customer by continuing to audit the product frequently...

Dec 2024
||
(0)
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Manager

Relationship

The vendor's biggest strength is their team, which has good knowledge.

Dec 2024
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(0)
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Manager

Product

My favorite things about the product are that its integration with dictation is tight and that it...

Dec 2024
||
(0)
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Manager

Loyalty

Centricity PACS is a legacy platform. We are upgrading to the Universal Viewer solution with the...

Dec 2024
||
(0)
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Manager

Relationship

The vendor could improve my experience by changing the action feature requests.

Dec 2024
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(0)
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Manager

Relationship

The vendor's biggest strengths are their excellent support and their skilled project management. GE...

Dec 2024
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(0)
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VP/Other Executive

Relationship, Value

When we ask the vendor for support, they give normal support only. They ask us to open a ticket. But...

Dec 2024
||
(0)
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Director

Value

To improve the product, we need more AI integration. The price point for that is too high.

Dec 2024
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(0)
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Director

Product

The system is stable, and we like that.

Dec 2024
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(0)
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Manager

Relationship

GE HealthCare is not proactive. The way they work is that if we report an issue, they log in and...

Dec 2024
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(0)
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Manager

Relationship, Product

GE HealthCare is working hard to do any integration that we request, and they are perfect with their...

Dec 2024
||
(0)
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Manager

Relationship, Product

The biggest strengths of the vendor are their reactivity and their product's simplicity and speed.

Dec 2024
||
(0)
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Manager

Culture, Loyalty

We reviewed our contract with GE HealthCare and continued with them, so we have no problems with the...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

We have some problems with Centricity PACS because it is not web based, so that makes things more...

Dec 2024
||
(0)
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Manager

Operations

Training isn't really good with GE HealthCare. Most of the training relies on our management staff....

Dec 2024
||
(0)
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Manager

Operations, Product

We went through an upgrade, and during the upgrade, there were many hiccups. We couldn't get the...

Dec 2024
||
(0)
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Manager

Product

There are some functions that GE HealthCare could provide. They no longer have the RIS to help with...

Dec 2024
||
(0)
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Manager

Value

GE HealthCare is expensive. Perhaps that is because they are a big company that has been around for...

Dec 2024
||
(0)
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Manager

Relationship, Product

GE HealthCare is good. I haven't had a lot of experience using other PACS.

Dec 2024
||
(0)
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Director

Loyalty

I would not buy Centricity PACS again. We are in the process of ending our contract with our current...

Nov 2024
||
(0)
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Director

Value

GE HealthCare does not avoid charging for every little thing. We talked about doing some things with...

Nov 2024
||
(0)
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Director

Relationship

I'm not that satisfied with GE HealthCare. Things are not like they were before. Before, we dealt...

Nov 2024
||
(0)
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Director

Loyalty, Relationship

The people at GE HealthCare who are empowered to solve our problems are good. In 12 months, there...

Nov 2024
||
(0)
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Director

Culture, Relationship

GE HealthCare does not keep all promises. We have been with GE HealthCare for some time, but there...

Nov 2024
||
(0)
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Director

Relationship, Operations

We have been negotiating with the people at GE HealthCare concerning the support policy. We have...

Oct 2024
||
(0)
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Director

Product

We are extremely satisfied with the solution's interoperability. The product has been working...

Oct 2024
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(0)
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Director

Relationship

We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...

Oct 2024
||
(0)
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Director

Product

The product is useful for me in terms of billing the client. It tells me how many studies are...

Oct 2024
||
(0)
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Director

Relationship

The vendor's service people have a lot of experience. We just have to describe the request or the...

Oct 2024
||
(0)
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Manager

Relationship

GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...

Oct 2024
||
(0)
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Manager

Loyalty

We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...

Oct 2024
||
(0)
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 or  to see details.

Manager

Operations

Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...

Oct 2024
||
(0)
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Manager

Product

Some positive things about Centricity PACS are that we have access to queries we could adapt based...

Oct 2024
||
(0)
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Manager

Relationship, Product

I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...

Oct 2024
||
(0)
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Physician

Culture, Loyalty

GE HealthCare's strength is that they have acknowledged that their product is not good, and they...

Jul 2024
||
(0)
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Physician

Relationship, Product

There is nothing at all that I like about GE HealthCare.

Jul 2024
||
(0)
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Physician

Relationship

GE HealthCare could grow by having a patient portal and a local team, instead of having all their...

Jul 2024
||
(0)
 Thank you  Helpful

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Physician

Culture, Loyalty

We are not moving forward with the system. It has never worked. We have not been able to use the...

Jul 2024
||
(0)
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Physician

Relationship

The technical support team members were insufficient. I think they stayed that way under the guise...

Jul 2024
||
(0)
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Physician

Relationship, Operations

We had to work with what was implemented because we had a local administrator with their team who...

Jul 2024
||
(0)
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Physician

Product

When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...

Jul 2024
||
(0)
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Director

Operations, Product

The doctors really like Centricity PACS. We have been using the system for several years, and our...

Jul 2024
||
(0)
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Director

Relationship

GE HealthCare has a very good application team that is well trained and knowledgeable about the...

Jul 2024
||
(0)
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Director

Culture, Value

GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...

Jul 2024
||
(0)
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Director

Product

One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...

Jul 2024
||
(0)
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Manager

Relationship, Product

GE HealthCare could improve the process of getting updates because the way they do it today causes...

Jul 2024
||
(0)
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Manager

Relationship

GE HealthCare is delivering the tools according to our needs, and they have a good support team for...

Jul 2024
||
(0)
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CIO

Relationship

GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...

Jun 2024
||
(0)
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CIO

Operations

GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...

Jun 2024
||
(0)
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Director

Operations

With the Centricity PACS implementations, we sweat a little. The implementation team is quite...

May 2024
||
(0)
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Director

Product, Value

Centricity PACS is good and stable. It works very well, and it is not that expensive.

May 2024
||
(0)
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CIO

Product

The zero-footprint viewer is top notch. It is easy, reliable, fast, and fluid.

May 2024
||
(0)
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CIO

Product

The advanced viewer is clearly the pain point.

May 2024
||
(0)
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CIO

Relationship, Product

The vendor needs to improve their agility. GE HealthCare is a global actor, and it seems that it is...

May 2024
||
(0)
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CIO

Relationship, Product

GE HealthCare needs to work on their adaptation to the local market. GE HealthCare is still capable...

May 2024
||
(0)
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CIO

Relationship

GE HealthCare needs to work on communication. GE HealthCare is very secret about their road map, and...

May 2024
||
(0)
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CIO

Relationship

We have a very good relationship with our main contact at GE HealthCare. They are both technical and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

GE HealthCare becoming a separate company means that they have lost personnel, including the contact...

Apr 2024
||
(0)
 Thank you  Helpful

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Director

Operations

When we implement new technology, vendors like GE HealthCare give us our first training, and off we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

GE HealthCare works with me on my implementation to improve outcomes.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...

Feb 2024
||
(0)
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