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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Operations

Training isn't really good with GE HealthCare. Most of the training relies on our management staff....

Dec 2024
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Manager

Operations, Product

We went through an upgrade, and during the upgrade, there were many hiccups. We couldn't get the...

Dec 2024
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Manager

Product

There are some functions that GE HealthCare could provide. They no longer have the RIS to help with...

Dec 2024
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Manager

Value

GE HealthCare is expensive. Perhaps that is because they are a big company that has been around for...

Dec 2024
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Manager

Relationship, Product

GE HealthCare is good. I haven't had a lot of experience using other PACS.

Dec 2024
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Director

Loyalty

I would not buy Centricity PACS again. We are in the process of ending our contract with our current...

Nov 2024
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Director

Value

GE HealthCare does not avoid charging for every little thing. We talked about doing some things with...

Nov 2024
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(0)
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Director

Relationship

I'm not that satisfied with GE HealthCare. Things are not like they were before. Before, we dealt...

Nov 2024
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Director

Loyalty, Relationship

The people at GE HealthCare who are empowered to solve our problems are good. In 12 months, there...

Nov 2024
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(0)
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Director

Culture, Relationship

GE HealthCare does not keep all promises. We have been with GE HealthCare for some time, but there...

Nov 2024
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(0)
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Director

Relationship, Operations

We have been negotiating with the people at GE HealthCare concerning the support policy. We have...

Oct 2024
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Director

Product

We are extremely satisfied with the solution's interoperability. The product has been working...

Oct 2024
||
(0)
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Director

Relationship

We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...

Oct 2024
||
(0)
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Director

Product

The product is useful for me in terms of billing the client. It tells me how many studies are...

Oct 2024
||
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Director

Relationship

The vendor's service people have a lot of experience. We just have to describe the request or the...

Oct 2024
||
(0)
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Manager

Relationship

GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...

Oct 2024
||
(0)
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Manager

Loyalty

We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...

Oct 2024
||
(0)
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Manager

Operations

Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...

Oct 2024
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Manager

Product

Some positive things about Centricity PACS are that we have access to queries we could adapt based...

Oct 2024
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(0)
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Manager

Relationship, Product

I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...

Oct 2024
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(0)
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Physician

Culture, Loyalty

GE HealthCare's strength is that they have acknowledged that their product is not good, and they...

Jul 2024
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(0)
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Physician

Relationship, Product

There is nothing at all that I like about GE HealthCare.

Jul 2024
||
(0)
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Physician

Relationship

GE HealthCare could grow by having a patient portal and a local team, instead of having all their...

Jul 2024
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(0)
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Physician

Culture, Loyalty

We are not moving forward with the system. It has never worked. We have not been able to use the...

Jul 2024
||
(0)
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Physician

Relationship

The technical support team members were insufficient. I think they stayed that way under the guise...

Jul 2024
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(0)
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Physician

Relationship, Operations

We had to work with what was implemented because we had a local administrator with their team who...

Jul 2024
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Physician

Product

When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...

Jul 2024
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(0)
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Director

Operations, Product

The doctors really like Centricity PACS. We have been using the system for several years, and our...

Jul 2024
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(0)
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Director

Relationship

GE HealthCare has a very good application team that is well trained and knowledgeable about the...

Jul 2024
||
(0)
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Director

Culture, Value

GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...

Jul 2024
||
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Director

Product

One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...

Jul 2024
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(0)
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Manager

Relationship, Product

GE HealthCare could improve the process of getting updates because the way they do it today causes...

Jul 2024
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(0)
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Manager

Relationship

GE HealthCare is delivering the tools according to our needs, and they have a good support team for...

Jul 2024
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(0)
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CIO

Relationship

GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...

Jun 2024
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(0)
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CIO

Operations

GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...

Jun 2024
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Director

Operations

With the Centricity PACS implementations, we sweat a little. The implementation team is quite...

May 2024
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Director

Product, Value

Centricity PACS is good and stable. It works very well, and it is not that expensive.

May 2024
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(0)
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CIO

Product

The zero-footprint viewer is top notch. It is easy, reliable, fast, and fluid.

May 2024
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(0)
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CIO

Product

The advanced viewer is clearly the pain point.

May 2024
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(0)
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CIO

Relationship, Product

The vendor needs to improve their agility. GE HealthCare is a global actor, and it seems that it is...

May 2024
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CIO

Relationship, Product

GE HealthCare needs to work on their adaptation to the local market. GE HealthCare is still capable...

May 2024
||
(0)
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CIO

Relationship

GE HealthCare needs to work on communication. GE HealthCare is very secret about their road map, and...

May 2024
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(0)
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CIO

Relationship

We have a very good relationship with our main contact at GE HealthCare. They are both technical and...

May 2024
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(0)
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Physician

Loyalty, Product

Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...

Apr 2024
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(0)
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Physician

Relationship

GE HealthCare becoming a separate company means that they have lost personnel, including the contact...

Apr 2024
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(0)
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Director

Operations

When we implement new technology, vendors like GE HealthCare give us our first training, and off we...

Feb 2024
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(0)
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Director

Operations

GE HealthCare works with me on my implementation to improve outcomes.

Feb 2024
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(0)
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Director

Loyalty

We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...

Feb 2024
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(0)
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Physician

Relationship

We get good feedback from our medical and technical specialists, and they are available to solve problems....

Jan 2024
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(0)
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Physician

Product

I like the product's solidity, ease of use, and upgradability.

Jan 2024
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(0)
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Physician

Product

Centricity PACS could use some AI integrations.

Jan 2024
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(0)
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Physician

Loyalty, Product

In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.

Jan 2024
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(0)
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Manager

Product

I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...

Dec 2023
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Manager

Relationship

The vendor is quite responsive when incidents are created, and they respond quite quickly.

Dec 2023
||
(0)
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Physician

Value

Regrettably, online service costs from our region and the time zone differences preclude our use of...

Dec 2023
||
(0)
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Physician

Loyalty, Relationship

We are busy looking for a suitable replacement that provides local support.

Dec 2023
||
(0)
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Physician

Product

Centricity PACS was the only product offered by our PACS vendor at the time of purchase....

Dec 2023
||
(0)
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Physician

Loyalty

Our location limits us in our choice of vendor due to service costs and availability of local expertise....

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

GE HealthCare's greatest strength is their ongoing support for Centricity PACS. I appreciate that...

Dec 2023
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(0)
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Analyst/Coordinator

Product

GE HealthCare could improve by having Windows 11 validation for Centricity PACS.

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We are very happy with GE HealthCare. Their system is extremely reliable, and GE HealthCare has...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The vendor could improve my experience as a customer by improving third-party interaction with...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The biggest strengths of the product are its ease of use and ability to work across our region.

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Product

We like having the ability to carry out some admin resolutions without the need to contact the supplier....

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

The biggest opportunity for improvement would be the potential for AI integration in the future.

Dec 2023
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(0)
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Manager

Product

The vendor's biggest strengths are their supplier product, product development, and functionality.

Dec 2023
||
(0)
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Manager

Product

We like that the system is a web-based, zero-footprint system. We like that it has good integration.

Dec 2023
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(0)
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Manager

Relationship, Product

Imaging sharing is the vendor's biggest opportunity for improvement.

Dec 2023
||
(0)
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Manager

Product

We want better solution architecture with partners.

Dec 2023
||
(0)
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