Centricity PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Operations

When we implement new technology, vendors like GE HealthCare give us our first training, and off we...

Feb 2024
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Director

Operations

GE HealthCare works with me on my implementation to improve outcomes.

Feb 2024
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Director

Loyalty

We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...

Feb 2024
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Physician

Relationship, Relationship

We get good feedback from our medical and technical specialists, and they are available to solve problems....

Jan 2024
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Physician

Product, Product

I like the product's solidity, ease of use, and upgradability.

Jan 2024
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Physician

Product, Product

Centricity PACS could use some AI integrations.

Jan 2024
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Physician

Loyalty, Loyalty, Product, Product

In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.

Jan 2024
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Manager

Product, Product

I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...

Dec 2023
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Manager

Relationship, Relationship

The vendor is quite responsive when incidents are created, and they respond quite quickly.

Dec 2023
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Physician

Value

Regrettably, online service costs from our region and the time zone differences preclude our use of...

Dec 2023
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Physician

Loyalty, Relationship

We are busy looking for a suitable replacement that provides local support.

Dec 2023
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Physician

Product

Centricity PACS was the only product offered by our PACS vendor at the time of purchase....

Dec 2023
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Physician

Loyalty

Our location limits us in our choice of vendor due to service costs and availability of local expertise....

Dec 2023
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Analyst/Coordinator

Relationship

GE HealthCare's greatest strength is their ongoing support for Centricity PACS. I appreciate that...

Dec 2023
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Analyst/Coordinator

Product

GE HealthCare could improve by having Windows 11 validation for Centricity PACS.

Dec 2023
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Analyst/Coordinator

Relationship

We are very happy with GE HealthCare. Their system is extremely reliable, and GE HealthCare has...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The vendor could improve my experience as a customer by improving third-party interaction with...

Dec 2023
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Analyst/Coordinator

Product, Product

The biggest strengths of the product are its ease of use and ability to work across our region.

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We like having the ability to carry out some admin resolutions without the need to contact the supplier....

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty

The biggest opportunity for improvement would be the potential for AI integration in the future.

Dec 2023
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Manager

Product, Product

The vendor's biggest strengths are their supplier product, product development, and functionality.

Dec 2023
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Manager

Product, Product

We like that the system is a web-based, zero-footprint system. We like that it has good integration.

Dec 2023
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Manager

Relationship, Relationship, Product, Product

Imaging sharing is the vendor's biggest opportunity for improvement.

Dec 2023
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Manager

Product, Product

We want better solution architecture with partners.

Dec 2023
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Director

Product

The modifications of the product have been minimal, so that is good. The product has a lot of...

Dec 2023
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Director

Relationship

The problem I have with the product is that the vendor stopped commercializing it, and the support...

Dec 2023
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Director

Relationship

I don't notice much proactivity from the vendor. The support I have is basically from a third level....

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have a very good project team and responsive support. The support people are very responsive in...

Dec 2023
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Director

Product, Product

The biggest opportunities for improvement are fulfilling pending upgrades and improving storage.

Dec 2023
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Director

Loyalty, Loyalty

We are waiting for the upgrade from v.5 to v.7 and the new UV. With these, we will be able to make...

Dec 2023
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Director

Value, Value

It is difficult to change our PACS provider because of the economic cost. Our leadership doesn't...

Dec 2023
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Director

Relationship

Our account manager from GE HealthCare is excellent to work with, and the product works well...

Dec 2023
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Manager

Relationship, Product

Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....

Dec 2023
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Manager

Loyalty

We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...

Dec 2023
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Manager

Relationship, Operations

We recently did a painful project with the vendor. The system is limited in its ability to view an...

Dec 2023
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Manager

Loyalty

We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...

Dec 2023
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Manager

Relationship, Relationship

The vendor could improve their support by improving the second-tier assistance and being more...

Nov 2023
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Manager

Relationship

We have a long-established relationship with GE that we appreciate.

Nov 2023
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Manager

Product

GE's GUI is not too busy, and relevant information can be gathered at a glance.

Nov 2023
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Manager

Relationship, Product

GE needs to improve the cloud functionality for the PACS.

Nov 2023
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Manager

Relationship, Operations

GE needs to increase the availability of resources with knowledge of how the system works for the...

Nov 2023
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Manager

Relationship, Relationship, Product, Product

Commercial and technical capacity are the vendor's strong points. The product is easy to use.

Nov 2023
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Manager

Product, Product

We would like the possibility to link the individual study to the dose delivered to the patient...

Nov 2023
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Manager

Relationship

GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...

Nov 2023
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Manager

Product

We like that the product is constantly evolving. Custom requests are always considered. The solution...

Nov 2023
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Manager

Loyalty

We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...

Nov 2023
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Manager

Culture, Relationship

I worked with GE HealthCare closely when we were integrating with our EHR. We were fully integrated...

Nov 2023
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Manager

Relationship

We requested some functionality, and GE HealthCare said it would come in the next version and the...

Nov 2023
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Director

Relationship, Operations

GE HealthCare offers good service, but they don't have that mature of a product. I'm not happy with...

Nov 2023
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Director

Relationship, Relationship

GE HealthCare is a great company that ends up solving the problems that arise, and they have a...

Nov 2023
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Director

Product, Product

Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...

Nov 2023
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Director

Relationship, Relationship, Product, Product

GE HealthCare could improve the response time for technical incidents. We would also like to see GE...

Nov 2023
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Physician

Product, Product

The product’s user interface is just painful. The navigator either floats on top of our images or is...

Nov 2023
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Physician

Relationship, Relationship, Product, Product

The product works, but it isn't very responsive. Compared to the solution that we used previously,...

Nov 2023
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Manager

Relationship, Relationship

The people working at GE HealthCare are very approachable, and they understand our business very well....

Nov 2023
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Manager

Product, Product

Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...

Nov 2023
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Manager

Product, Product

DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...

Nov 2023
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Manager

Product, Product

I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...

Nov 2023
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CIO

Relationship

GE HealthCare has been really trying to cooperate and fix their problems lately. They try to give us...

Nov 2023
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COO

Culture, Relationship

Historically, we had a lot of problems with GE, both with the relationship and with the product. We...

Oct 2023
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Manager

Loyalty, Product

The PACS is outdated and lacks a lot of functionality. It actually has many functionalities we would...

Sep 2023
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Manager

Relationship

Things with GE are not going well. The regional support team is based offshore, and they are very...

Sep 2023
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Manager

Loyalty, Product

The integration between the RIS and PACS has a lot of issues. Both solutions are from GE but still...

Sep 2023
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Manager

Loyalty, Loyalty, Value, Value

We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...

Jun 2023
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Manager

Relationship, Relationship

GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...

Jun 2023
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Manager

Product, Product

Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...

Jun 2023
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Manager

Product, Product

We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...

Jun 2023
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Manager

Relationship, Relationship

Our first level of support is within our organization, and 90% of our issues can be solved there....

Jun 2023
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Manager

Relationship, Relationship

We know exactly what we can expect from Centricity PACS, but there was a question years ago about...

Jun 2023
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Manager

Product, Product

We test every Centricity PACS upgrade and get the patches in at the right time. Our service...

Jun 2023
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Director

Relationship, Relationship, Product, Product

Things are bad with Centricity PACS. Ever since we got the product, it hasn’t been working right. We...

Apr 2023
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Director

Value, Value

GE HealthCare’s charges are very high.

Apr 2023
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Director

Relationship, Relationship

We have a big issue with getting in contact with anyone at GE HealthCare, regardless of their level....

Apr 2023
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Director

Loyalty, Loyalty

We are moving away from Centricity PACS because we are having difficulties with the system and...

Apr 2023
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