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User Commentary
Relationship
Our account manager from GE HealthCare is excellent to work with, and the product works well...
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Relationship, Product
Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....
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Loyalty
We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...
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Relationship, Operations
We recently did a painful project with the vendor. The system is limited in its ability to view an...
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Loyalty
We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...
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Relationship
The vendor could improve their support by improving the second-tier assistance and being more...
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Relationship
We have a long-established relationship with GE that we appreciate.
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Product
GE's GUI is not too busy, and relevant information can be gathered at a glance.
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Relationship, Product
GE needs to improve the cloud functionality for the PACS.
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Relationship, Operations
GE needs to increase the availability of resources with knowledge of how the system works for the...
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Relationship, Product
Commercial and technical capacity are the vendor's strong points. The product is easy to use.
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Product
We would like the possibility to link the individual study to the dose delivered to the patient...
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Relationship
GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...
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Product
We like that the product is constantly evolving. Custom requests are always considered. The solution...
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Loyalty
We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...
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Culture, Relationship
I worked with GE HealthCare closely when we were integrating with our EHR. We were fully integrated...
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Relationship
We requested some functionality, and GE HealthCare said it would come in the next version and the...
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Relationship, Operations
GE HealthCare offers good service, but they don't have that mature of a product. I'm not happy with...
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Relationship
GE HealthCare is a great company that ends up solving the problems that arise, and they have a...
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Product
Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...
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Relationship, Product
GE HealthCare could improve the response time for technical incidents. We would also like to see GE...
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Product
The product’s user interface is just painful. The navigator either floats on top of our images or is...
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Relationship, Product
The product works, but it isn't very responsive. Compared to the solution that we used previously,...
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Relationship
The people working at GE HealthCare are very approachable, and they understand our business very well....
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Product
Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...
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Product
DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...
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Product
I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...
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Relationship
GE HealthCare has been really trying to cooperate and fix their problems lately. They try to give us...
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Culture, Relationship
Historically, we had a lot of problems with GE, both with the relationship and with the product. We...
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Loyalty, Product
The PACS is outdated and lacks a lot of functionality. It actually has many functionalities we would...
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Relationship
Things with GE are not going well. The regional support team is based offshore, and they are very...
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Loyalty, Product
The integration between the RIS and PACS has a lot of issues. Both solutions are from GE but still...
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Loyalty, Value
We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...
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Relationship
GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...
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Product
Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...
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Product
We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...
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Relationship
Our first level of support is within our organization, and 90% of our issues can be solved there....
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Relationship
We know exactly what we can expect from Centricity PACS, but there was a question years ago about...
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Product
We test every Centricity PACS upgrade and get the patches in at the right time. Our service...
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Relationship, Relationship, Product, Product
Things are bad with Centricity PACS. Ever since we got the product, it hasn’t been working right. We...
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Value, Value
GE HealthCare’s charges are very high.
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Relationship, Relationship
We have a big issue with getting in contact with anyone at GE HealthCare, regardless of their level....
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Loyalty, Loyalty
We are moving away from Centricity PACS because we are having difficulties with the system and...
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Relationship
Our partnership with GE HealthCare is strong. We have total access to the vendor's leadership team.
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Culture, Loyalty
We decided to switch away from GE's product. Our contract was ending with GE, so we naturally came...
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Relationship
We started having a running joke because when we would have meetings with GE, periodically there...
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Product
I like Centricity PACS' stability, and it is easy to integrate.
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Product
GE Healthcare could be faster at adapting new technology, such as AI technology.
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Loyalty, Product
We replaced our PACS and RIS with GE Healthcare's system, but we didn’t notice any improvement...
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Loyalty
The integrations between our PACS and RIS is unstable. We have had many issues. The implementation...
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Relationship, Product
Centricity PACS has a lot of functionality. Our hospital has really good cooperation with the...
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Relationship, Product
The biggest issue I currently have with GE Healthcare is that if they try to install something, it...
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Relationship
We can create support tickets, and they get picked up and finished quickly. However, there are also...
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Relationship
GE Healthcare tries to be proactive, but they are not. I have to call in for lots of technical...
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