Centricity PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
Some of the things we expected from the system have been what we expected, and others haven't. I...
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Relationship
GE HealthCare is pretty good about emailing us when there are potential issues or patches that they...
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Relationship, Product
We have had issues where clinicians have wanted certain features that they thought were one way but...
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Operations
The training from GE HealthCare is very high level and isn't as in-depth as I would like. Also, a...
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Loyalty
We wouldn't buy the solution again. We are looking into what a cloud PACS could do for us. We want...
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Relationship, Product
To improve our experience as a customer, GE HealthCare could improve the deletion of old exams.
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Product
The biggest opportunity for product improvement is the design. I would like to see high-performing...
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Relationship
The vendor's main strengths are their support, responsiveness, friendliness,and professionalism.
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Relationship
GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...
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Operations
With the initial training, the vendor had on-site resources, and all individuals were booked in for...
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Culture, Operations
The vendor oversold what they were going to do and when they were going to get it done. They just...
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Product
There is scope for the system to be easier to use; the search criteria and UI could be more...
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Product
When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...
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Product
Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....
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Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...
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Relationship
GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...
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Relationship
The support elements, resolution times, and day-to-day relationship we have with the vendor are...
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Culture, Value
On the small things, the vendor doesn't try to charge us. For the large things, they will always...
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Operations
The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...
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Operations, Product
If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...
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Culture
We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...
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Loyalty, Product
If the solution met the functionality and the needs of our consultant body, we probably wouldn't...
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Culture, Loyalty
We are going to end up doing a procurement exercise because we have reached some contractual levers...
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Loyalty, Operations, Product
Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...
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Product
The biggest opportunity for product improvement is to improve the display of external studies by...
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Product
I like the product's functionality through the cross-enterprise display, especially the ability that...
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Relationship
The vendor's greatest strengths are their regular coordination and close communication between the...
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Relationship, Product
There is a lot to improve in the system because it has good tools, but they don't work properly. The...
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Product
The system is simple and easy to learn. It has good integrations with the rest of our systems.
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Relationship
GE HealthCare needs to improve their support. The vendor neglects implementations, support contracts...
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Relationship
To improve my experience as a customer, the vendor should have better-quality after-sales service...
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Relationship, Product
GE HealthCare's strengths are adaptability, attentiveness, and responsiveness.
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Product
I like that the system is scalable and stable despite the complexity of its workflows.
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Product
The vendor's biggest opportunity to improve the system is probably with the simplification of its...
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Relationship, Product
GE HealthCare could improve by stabilizing the query and response functionality. Also, they could...
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Relationship
One of GE HealthCare's strengths is good overall responsiveness when handling support tickets.
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Relationship, Product
GE HealthCare could work on the global worklist for their PACS, as well as improve their application...
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Relationship, Product
Collaboration is GE HealthCare's greatest strength. I like the stability of Centricity PACS.
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Product
The system works well. Its integration with our other tools is very good. It applies contextual...
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Product
Our users are quite happy with how the system works. The vendor doesn't monitor things well, and the...
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Loyalty, Value
The issue with the system is that, at the moment, GE HealthCare is behind schedule in terms of...
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Relationship, Operations
Whenever the person from GE Healthcare visits our facilities, they are very friendly. Also, they are...
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Product
Centricity PACS is a very good product. In our region, Centricity PACS is the most important product...
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Relationship, Product
GE HealthCare must concentrate on customer satisfaction. They have visited our facilities only once...
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Relationship
GE HealthCare could improve my experience by being more proactive in responding to customer expectations....
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Loyalty, Product
The main reason we changed from Centricity PACS is that it is becoming obsolete for all of the work...
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Culture, Loyalty
In the past, all of GE HealthCare's marketing was awesome, and we received great support with...
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Culture, Value
GE HealthCare tried to charge us for every little thing in the beginning, but we had a conversation...
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Relationship
When it comes to support, GE HealthCare handles everything, and there is no partner to handle...
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Operations
GE HealthCare’s configuration is very fragmented, and everything is pretty out of control when it...
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Relationship
GE HealthCare is a large, international company. They are a company that inspires people. There is...
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Loyalty
I hope that with everything we have contracted with GE HealthCare for, a robust project will be...
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Relationship
We have two types of support. There is a project-level support where we have a core group of people...
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Relationship, Product
We have some complaints because using the system is a managed service with GE HealthCare. Our last...
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Operations
GE HealthCare could improve their training by anticipating their clients' needs. They could be a bit...
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Relationship
Quick support responses are GE HealthCare's strength. I like the ease of administrative tasks in the...
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Operations
Training on the administrative functionality is an area GE HealthCare could improve. The vendor...
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Product
Within the PACS space, I would like to see a shift toward PACS-generated workflows or radiology...
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Product
We have an integration between Centricity PACS and our EMR and integrations with other systems,...
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Loyalty, Product
We have a long history with GE HealthCare, so switching to something new that nobody has any idea...
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Relationship, Operations
GE HealthCare could be more precise in their project plans for upgrades. For example, before they...
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Product, Value
We have had to do modifications over the years to Centricity PACS to add things like an interface...
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Product
There is some functionality that we would like in Centricity PACS. For example, on the same page...
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Operations
Training with GE HealthCare is done on a train-the-trainer basis, but we also have new dedicated...
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Relationship
GE HealthCare needs to improve their ability to provide what was asked for. Improved support and...
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Relationship, Product
GE HealthCare's strength is their global presence. I like that the product facilitates data sharing.
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Product
We have been with the vendor for a long time, and we are used to them. The vendor could improve...
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Relationship, Product
We like the product's resolution capability and Integrations.
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Relationship, Product
A change the vendor could make to improve our experience is cloud migration.
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Product
The Centricity PACS product has changed a little; we have had some corrective technical updates....
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Relationship
The GE HealthCare project team is great. The support provided by the people is great. Even the GE...
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Product
Centricity PACS supports the operations of the entire imaging center and the interpretation of all...
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Operations, Product
Centricity PACS is an old product, and the people who implemented it are no longer at the hospital;...
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Relationship
For several years, the product wasn’t stable because the support wasn’t good. A few years ago, the...
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Relationship
As I’m not in contact with the engineering team, I don’t know if the engineers at GE HealthCare have...
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Product
With Centricity PACS, there are some functions that I would like to have. I don’t know if these...
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Loyalty, Value
Centricity PACS is a very good product that meets the functional specifications. It isn't perfect....
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Relationship
There are few conversations that involve me recommending Centricity PACS; there are no light...
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Loyalty, Product
Regarding the Centricity PACS product, I’m more of a technical user than a functional user, although...
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Relationship
The GE HealthCare teams are trained well. The project teams are very good; these are the people who...
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Product
The system's exam transfer speed is the main cause of our dissatisfaction.
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Product
The vendor has opportunities for improvement when it comes to the correct integration of advanced...
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Relationship
The vendor's strength is their support team. They have certain people who are particularly...
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Product
The product's strength is stability.
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Operations
In terms of an opportunity for improvement, the vendor could provide training for new users.
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Relationship, Operations
The vendor should hold a tutorial for 3D-embedded applications.
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Product
The thing we like the most is the interface.
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Product
The stability is the most beneficial aspect of the system compared to other vendors' products.
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Operations, Product
The product is very simple for the end users. Some of the users didn't take part in the training....
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Relationship, Value
We have a good partnership with the vendor, so there have been times when we have gotten a product...
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Loyalty, Product
I would definitely recommend the product, especially if someone requires the functionality of the...
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Relationship
When we need support, we call or email the vendor. We have a ticket system where we can log on and...
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Relationship, Operations
The vendor does well with implementations because they ask the customer what they need. GE...
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Relationship
With GE HealthCare, there has always been a good partnership. GE HealthCare delivers every...
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Loyalty
We will have the chance to upgrade the product. The Centricity Universal Viewer product will not...
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Product
In Centricity Universal Viewer, we can see the whole history, and every time we open a study, it is...
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Relationship, Value
We are always asking GE HealthCare to do different things for us. If we ask for things from other...
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Operations
The vendor's training was great. They had remote training and on-site training with an application...
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Product
We have Centricity Universal Viewer at each facility. Each site has Enterprise Archive from GE...
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Operations
The vendor could improve our customer experience by providing more usage training and more AI...
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Product
In order to use Centricity PACS, we have to have way too many servers with a huge server footprint....
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Product
Centricity PACS's biggest strength is its stability and capacity to meet high uptime requirements.
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Relationship
With GE HealthCare, we sometimes face challenges with the system's functions or the failings of the...
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Loyalty, Value
Some things are not available to us in Centricity PACS because we decided not to pay for them.
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Product
GE HealthCare’s products do things well and have very defined user steps, and that has worked for...
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Product
If I went out shopping for a new PACS, I would certainly not get GE HealthCare’s desktop version...
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Loyalty, Product
GE HealthCare’s development is moving into not allowing us to turn off new features. That is how a...
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Relationship
My local GE HealthCare people are very skilled, and I can text the engineers and get a response back...
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Product
My region is not that important globally to GE HealthCare, so if other regions don’t want the...
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Product
GE HealthCare should lock down the configuration in Centricity PACS to not have so much...
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Operations, Product
Centricity PACS is very easy to use. When I teach people the system, I show them stuff for an hour,...
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Product
GE HealthCare probably needs to develop things in terms of integrating all of their new features,...
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Culture
The sales side is probably GE HealthCare’s downfall. They are probably not as good at sales as some...
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Product
GE HealthCare’s products are usually stable and highly configurable. The PACS has a lot of...
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Product
Centricity PACS is a simple product.
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Relationship
GE HealthCare could improve their customer service and automated workload distributions.
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Relationship
Support for the application is hard to get, so that is something GE HealthCare could change.
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Operations
A major point of improvement regarding training would be making the GE HealthCare technicians and...
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Product
What I like the most is that Centricity PACS is technologically robust, and that is something IT...
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Relationship
We used to have more direct contact with the second and third support levels, which are the levels...
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Operations, Product
The product should be more user friendly for clinical end users. It isn't a problem for IT...
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Relationship
GE HealthCare keeps almost all of their promises. The relationship is really good. We have a very...
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Product
Centricity PACS kind of meets what I need, but it is not really great. There is little development...
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Relationship, Operations
There is basically no training from GE HealthCare. I am also not aware of any ongoing support. GE...
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Product
I like the Cross Enterprise Display module in Centricity PACS. That module allows the user to see...
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Product
I want more filter options in Centricity PACS when searching for studies. That way, I could directly...
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Relationship
We would like GE HealthCare to have more staff members in the support area and more people to cover...
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Operations
Centricity PACS is very intuitive, and we were allowed at times to be involved in the development of...
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Product
Centricity PACS is having difficulties connecting to another system, and a custom API needs to be...
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Culture
We wanted to upgrade Centricity PACS a while ago, but we had a problem with GE HealthCare and them...
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Loyalty, Product
Some of our people prefer an older version of Centricity PACS because it is customizable and not...
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Relationship, Value
GE HealthCare has a local presence, and they have very good collaboration with us. GE HealthCare is...
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Product
The PACS is very flexible, and that is the vendor's biggest strength.
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Loyalty
If I were considering a PACS today, I would look at GE HealthCare's new Edison PACS instead of...
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Relationship
We don't have premium support with GE HealthCare. We go by calls. The service time that GE...
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Operations
The training was very basic. We are the ones who actually do things. We would like our vendors to...
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Product
Even though GE HealthCare launches versions that bring some differences, they are still far from...
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Relationship
I don't see GE HealthCare's executive involvement in bringing anything. It is more that we call if...
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Relationship, Product
GE HealthCare has a problem with some deliverables. I'm still fighting with the vendor to get them...
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Relationship
We have some difficulties with GE HealthCare in support, and the master person who attends us at GE...
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Product, Value
Before buying GE HealthCare's system again, I would do a study on tool complexity and support. There...
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Loyalty, Product, Value
The product is at the end of its life.
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Relationship
The vendor could improve my experience as a customer by improving the online support service quality...
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Product
My favorite thing about the product is its ease of use for new users.
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Relationship
The vendor's biggest strength is their established relationship with the field engineers.
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Relationship
GE HealthCare offers prompt local maintenance and service.
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Loyalty, Value
Our hospital management team always plans to replace Centricity PACS because of the expensive annual...
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Product
If we have statistics in Centricity PACS, I want to be able to drag them from the system. We need to...
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Relationship, Operations
Centricity PACS is so easy, and the staff is very helpful and cooperative; we have easy...
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Culture, Relationship
The reseller we work with for Centricity PACS is so helpful, even if the contract is not renewed...
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Product
My favorite things about the product are its AI tools.
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Relationship
GE HealthCare's biggest strength is customer care.
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Product
The vendor's biggest opportunity for improvement would be to make their system fully compatible with...
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Relationship, Product
The biggest strength of the vendor is that they are versatile.
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Product
The thing I like most about the product is its simplicity.
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Product
The biggest opportunity for product improvement is AI integration.
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Relationship, Product
The vendor could improve my experience as a customer by providing AI integration and further...
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Relationship, Product
The changes that the vendor could make to improve our experience as a customer would be to have one...
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Product
What I like most about the product is that it is easy to use for the end users.
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Relationship
The biggest strengths of the vendor are their support and communication.
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Operations, Product
My favorite things about the product are that it is user-friendly and easy to install.
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Product
The biggest opportunity for product improvement would be minimizing the number of servers.
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Relationship, Operations
The vendor could improve my experience as a customer by continuing to audit the product frequently...
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Relationship
The vendor's biggest strength is their team, which has good knowledge.
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Product
My favorite things about the product are that its integration with dictation is tight and that it...
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Loyalty
Centricity PACS is a legacy platform. We are upgrading to the Universal Viewer solution with the...
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Relationship
The vendor could improve my experience by changing the action feature requests.
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Relationship
The vendor's biggest strengths are their excellent support and their skilled project management. GE...
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Relationship, Value
When we ask the vendor for support, they give normal support only. They ask us to open a ticket. But...
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Value
To improve the product, we need more AI integration. The price point for that is too high.
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Product
The system is stable, and we like that.
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Relationship
GE HealthCare is not proactive. The way they work is that if we report an issue, they log in and...
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Relationship, Product
GE HealthCare is working hard to do any integration that we request, and they are perfect with their...
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Relationship, Product
The biggest strengths of the vendor are their reactivity and their product's simplicity and speed.
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Culture, Loyalty
We reviewed our contract with GE HealthCare and continued with them, so we have no problems with the...
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Operations, Product
We have some problems with Centricity PACS because it is not web based, so that makes things more...
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Operations
Training isn't really good with GE HealthCare. Most of the training relies on our management staff....
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Operations, Product
We went through an upgrade, and during the upgrade, there were many hiccups. We couldn't get the...
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Product
There are some functions that GE HealthCare could provide. They no longer have the RIS to help with...
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Value
GE HealthCare is expensive. Perhaps that is because they are a big company that has been around for...
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Relationship, Product
GE HealthCare is good. I haven't had a lot of experience using other PACS.
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Loyalty
I would not buy Centricity PACS again. We are in the process of ending our contract with our current...
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Value
GE HealthCare does not avoid charging for every little thing. We talked about doing some things with...
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Relationship
I'm not that satisfied with GE HealthCare. Things are not like they were before. Before, we dealt...
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Loyalty, Relationship
The people at GE HealthCare who are empowered to solve our problems are good. In 12 months, there...
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Culture, Relationship
GE HealthCare does not keep all promises. We have been with GE HealthCare for some time, but there...
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Relationship, Operations
We have been negotiating with the people at GE HealthCare concerning the support policy. We have...
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Product
We are extremely satisfied with the solution's interoperability. The product has been working...
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Relationship
We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...
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Product
The product is useful for me in terms of billing the client. It tells me how many studies are...
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Relationship
The vendor's service people have a lot of experience. We just have to describe the request or the...
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Relationship
GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...
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Loyalty
We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...
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Operations
Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...
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Product
Some positive things about Centricity PACS are that we have access to queries we could adapt based...
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Relationship, Product
I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...
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