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Centricity PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Culture, Loyalty

GE HealthCare's strength is that they have acknowledged that their product is not good, and they...

Jul 2024
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Physician

Relationship, Product

There is nothing at all that I like about GE HealthCare.

Jul 2024
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Physician

Relationship

GE HealthCare could grow by having a patient portal and a local team, instead of having all their...

Jul 2024
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Physician

Culture, Loyalty

We are not moving forward with the system. It has never worked. We have not been able to use the...

Jul 2024
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Physician

Relationship

The technical support team members were insufficient. I think they stayed that way under the guise...

Jul 2024
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Physician

Relationship, Operations

We had to work with what was implemented because we had a local administrator with their team who...

Jul 2024
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Physician

Product

When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...

Jul 2024
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Director

Operations, Product

The doctors really like Centricity PACS. We have been using the system for several years, and our...

Jul 2024
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Director

Relationship

GE HealthCare has a very good application team that is well trained and knowledgeable about the...

Jul 2024
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Director

Culture, Value

GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...

Jul 2024
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Director

Product

One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...

Jul 2024
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Manager

Relationship, Product

GE HealthCare could improve the process of getting updates because the way they do it today causes...

Jul 2024
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Manager

Relationship

GE HealthCare is delivering the tools according to our needs, and they have a good support team for...

Jul 2024
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CIO

Relationship

GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...

Jun 2024
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CIO

Operations

GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...

Jun 2024
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Director

Operations

With the Centricity PACS implementations, we sweat a little. The implementation team is quite...

May 2024
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Director

Product, Value

Centricity PACS is good and stable. It works very well, and it is not that expensive.

May 2024
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CIO

Product

The zero-footprint viewer is top notch. It is easy, reliable, fast, and fluid.

May 2024
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CIO

Product

The advanced viewer is clearly the pain point.

May 2024
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CIO

Relationship, Product

The vendor needs to improve their agility. GE HealthCare is a global actor, and it seems that it is...

May 2024
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CIO

Relationship, Product

GE HealthCare needs to work on their adaptation to the local market. GE HealthCare is still capable...

May 2024
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CIO

Relationship

GE HealthCare needs to work on communication. GE HealthCare is very secret about their road map, and...

May 2024
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CIO

Relationship

We have a very good relationship with our main contact at GE HealthCare. They are both technical and...

May 2024
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Physician

Loyalty, Product

Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...

Apr 2024
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Physician

Relationship

GE HealthCare becoming a separate company means that they have lost personnel, including the contact...

Apr 2024
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Director

Operations

When we implement new technology, vendors like GE HealthCare give us our first training, and off we...

Feb 2024
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Director

Operations

GE HealthCare works with me on my implementation to improve outcomes.

Feb 2024
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Director

Loyalty

We want to get rid of Centricity PACS and purchase something else. GE HealthCare isn’t really...

Feb 2024
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Physician

Relationship

We get good feedback from our medical and technical specialists, and they are available to solve problems....

Jan 2024
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Physician

Product

I like the product's solidity, ease of use, and upgradability.

Jan 2024
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Physician

Product

Centricity PACS could use some AI integrations.

Jan 2024
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Physician

Loyalty, Product

In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.

Jan 2024
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Manager

Product

I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...

Dec 2023
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Manager

Relationship

The vendor is quite responsive when incidents are created, and they respond quite quickly.

Dec 2023
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Physician

Value

Regrettably, online service costs from our region and the time zone differences preclude our use of...

Dec 2023
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Physician

Loyalty, Relationship

We are busy looking for a suitable replacement that provides local support.

Dec 2023
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Physician

Product

Centricity PACS was the only product offered by our PACS vendor at the time of purchase....

Dec 2023
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Physician

Loyalty

Our location limits us in our choice of vendor due to service costs and availability of local expertise....

Dec 2023
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Analyst/Coordinator

Relationship

GE HealthCare's greatest strength is their ongoing support for Centricity PACS. I appreciate that...

Dec 2023
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Analyst/Coordinator

Product

GE HealthCare could improve by having Windows 11 validation for Centricity PACS.

Dec 2023
||
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Analyst/Coordinator

Relationship

We are very happy with GE HealthCare. Their system is extremely reliable, and GE HealthCare has...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The vendor could improve my experience as a customer by improving third-party interaction with...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The biggest strengths of the product are its ease of use and ability to work across our region.

Dec 2023
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Analyst/Coordinator

Relationship, Product

We like having the ability to carry out some admin resolutions without the need to contact the supplier....

Dec 2023
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Analyst/Coordinator

Loyalty

The biggest opportunity for improvement would be the potential for AI integration in the future.

Dec 2023
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(0)
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Manager

Product

The vendor's biggest strengths are their supplier product, product development, and functionality.

Dec 2023
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(0)
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Manager

Product

We like that the system is a web-based, zero-footprint system. We like that it has good integration.

Dec 2023
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Manager

Relationship, Product

Imaging sharing is the vendor's biggest opportunity for improvement.

Dec 2023
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(0)
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Manager

Product

We want better solution architecture with partners.

Dec 2023
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(0)
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Director

Product

The modifications of the product have been minimal, so that is good. The product has a lot of...

Dec 2023
||
(0)
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Director

Relationship

The problem I have with the product is that the vendor stopped commercializing it, and the support...

Dec 2023
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(0)
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Director

Relationship

I don't notice much proactivity from the vendor. The support I have is basically from a third level....

Dec 2023
||
(0)
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Manager

Loyalty, Relationship

We have a very good project team and responsive support. The support people are very responsive in...

Dec 2023
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(0)
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Director

Product

The biggest opportunities for improvement are fulfilling pending upgrades and improving storage.

Dec 2023
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(0)
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Director

Loyalty

We are waiting for the upgrade from v.5 to v.7 and the new UV. With these, we will be able to make...

Dec 2023
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Director

Value

It is difficult to change our PACS provider because of the economic cost. Our leadership doesn't...

Dec 2023
||
(0)
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Director

Relationship

Our account manager from GE HealthCare is excellent to work with, and the product works well...

Dec 2023
||
(0)
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Manager

Relationship, Product

Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....

Dec 2023
||
(0)
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Manager

Loyalty

We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...

Dec 2023
||
(0)
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Manager

Relationship, Operations

We recently did a painful project with the vendor. The system is limited in its ability to view an...

Dec 2023
||
(0)
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Manager

Loyalty

We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...

Dec 2023
||
(0)
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Manager

Relationship

The vendor could improve their support by improving the second-tier assistance and being more...

Nov 2023
||
(0)
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Manager

Relationship

We have a long-established relationship with GE that we appreciate.

Nov 2023
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(0)
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Manager

Product

GE's GUI is not too busy, and relevant information can be gathered at a glance.

Nov 2023
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(0)
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Manager

Relationship, Product

GE needs to improve the cloud functionality for the PACS.

Nov 2023
||
(0)
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Manager

Relationship, Operations

GE needs to increase the availability of resources with knowledge of how the system works for the...

Nov 2023
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(0)
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Manager

Relationship, Product

Commercial and technical capacity are the vendor's strong points. The product is easy to use.

Nov 2023
||
(0)
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Manager

Product

We would like the possibility to link the individual study to the dose delivered to the patient...

Nov 2023
||
(0)
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Manager

Relationship

GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...

Nov 2023
||
(0)
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Manager

Product

We like that the product is constantly evolving. Custom requests are always considered. The solution...

Nov 2023
||
(0)
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Manager

Loyalty

We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...

Nov 2023
||
(0)
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Manager

Culture, Relationship

I worked with GE HealthCare closely when we were integrating with our EHR. We were fully integrated...

Nov 2023
||
(0)
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Manager

Relationship

We requested some functionality, and GE HealthCare said it would come in the next version and the...

Nov 2023
||
(0)
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Director

Relationship, Operations

GE HealthCare offers good service, but they don't have that mature of a product. I'm not happy with...

Nov 2023
||
(0)
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Director

Relationship

GE HealthCare is a great company that ends up solving the problems that arise, and they have a...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product

Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...

Nov 2023
||
(0)
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Director

Relationship, Product

GE HealthCare could improve the response time for technical incidents. We would also like to see GE...

Nov 2023
||
(0)
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Physician

Product

The product’s user interface is just painful. The navigator either floats on top of our images or is...

Nov 2023
||
(0)
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Physician

Relationship, Product

The product works, but it isn't very responsive. Compared to the solution that we used previously,...

Nov 2023
||
(0)
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Manager

Relationship

The people working at GE HealthCare are very approachable, and they understand our business very well....

Nov 2023
||
(0)
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Manager

Product

Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...

Nov 2023
||
(0)
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Manager

Product

DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...

Nov 2023
||
(0)
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Manager

Product

I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...

Nov 2023
||
(0)
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CIO

Relationship

GE HealthCare has been really trying to cooperate and fix their problems lately. They try to give us...

Nov 2023
||
(0)
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COO

Culture, Relationship

Historically, we had a lot of problems with GE, both with the relationship and with the product. We...

Oct 2023
||
(0)
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Article
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The Shifting Market of Global PACS
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Middle East & Africa PACS 2022
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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