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Centricity PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

Our account manager from GE HealthCare is excellent to work with, and the product works well...

Dec 2023
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Manager

Relationship, Product

Centricity PACS is reliable. We like its stability, and the vendor's day-to-day support is excellent....

Dec 2023
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Manager

Loyalty

We are still using the vendor's old viewer, but we are planning to move to GE HealthCare's universal...

Dec 2023
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Manager

Relationship, Operations

We recently did a painful project with the vendor. The system is limited in its ability to view an...

Dec 2023
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Manager

Loyalty

We have increasingly active plans to replace the system. We will likely issue an RFP as soon as our...

Dec 2023
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Manager

Relationship

The vendor could improve their support by improving the second-tier assistance and being more...

Nov 2023
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Manager

Relationship

We have a long-established relationship with GE that we appreciate.

Nov 2023
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(0)
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Manager

Product

GE's GUI is not too busy, and relevant information can be gathered at a glance.

Nov 2023
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(0)
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Manager

Relationship, Product

GE needs to improve the cloud functionality for the PACS.

Nov 2023
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Manager

Relationship, Operations

GE needs to increase the availability of resources with knowledge of how the system works for the...

Nov 2023
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Manager

Relationship, Product

Commercial and technical capacity are the vendor's strong points. The product is easy to use.

Nov 2023
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(0)
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Manager

Product

We would like the possibility to link the individual study to the dose delivered to the patient...

Nov 2023
||
(0)
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Manager

Relationship

GE's biggest strength is excellent support from local field engineers. The vendor has exceeded their...

Nov 2023
||
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Manager

Product

We like that the product is constantly evolving. Custom requests are always considered. The solution...

Nov 2023
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(0)
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Manager

Loyalty

We are moving to the next-generation reporting solution in 2024. We are hoping the newer platform...

Nov 2023
||
(0)
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Manager

Culture, Relationship

I worked with GE HealthCare closely when we were integrating with our EHR. We were fully integrated...

Nov 2023
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(0)
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Manager

Relationship

We requested some functionality, and GE HealthCare said it would come in the next version and the...

Nov 2023
||
(0)
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Director

Relationship, Operations

GE HealthCare offers good service, but they don't have that mature of a product. I'm not happy with...

Nov 2023
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Director

Relationship

GE HealthCare is a great company that ends up solving the problems that arise, and they have a...

Nov 2023
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(0)
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Director

Product

Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...

Nov 2023
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(0)
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Director

Relationship, Product

GE HealthCare could improve the response time for technical incidents. We would also like to see GE...

Nov 2023
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(0)
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Physician

Product

The product’s user interface is just painful. The navigator either floats on top of our images or is...

Nov 2023
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(0)
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Physician

Relationship, Product

The product works, but it isn't very responsive. Compared to the solution that we used previously,...

Nov 2023
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(0)
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Manager

Relationship

The people working at GE HealthCare are very approachable, and they understand our business very well....

Nov 2023
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(0)
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Manager

Product

Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...

Nov 2023
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(0)
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Manager

Product

DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...

Nov 2023
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(0)
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Manager

Product

I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...

Nov 2023
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(0)
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CIO

Relationship

GE HealthCare has been really trying to cooperate and fix their problems lately. They try to give us...

Nov 2023
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(0)
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COO

Culture, Relationship

Historically, we had a lot of problems with GE, both with the relationship and with the product. We...

Oct 2023
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(0)
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Manager

Loyalty, Product

The PACS is outdated and lacks a lot of functionality. It actually has many functionalities we would...

Sep 2023
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(0)
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Manager

Relationship

Things with GE are not going well. The regional support team is based offshore, and they are very...

Sep 2023
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(0)
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Manager

Loyalty, Product

The integration between the RIS and PACS has a lot of issues. Both solutions are from GE but still...

Sep 2023
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(0)
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Manager

Loyalty, Value

We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...

Jun 2023
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(0)
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Manager

Relationship

GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...

Jun 2023
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(0)
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Manager

Product

Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...

Jun 2023
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Manager

Product

We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...

Jun 2023
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Manager

Relationship

Our first level of support is within our organization, and 90% of our issues can be solved there....

Jun 2023
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(0)
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Manager

Relationship

We know exactly what we can expect from Centricity PACS, but there was a question years ago about...

Jun 2023
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(0)
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Manager

Product

We test every Centricity PACS upgrade and get the patches in at the right time. Our service...

Jun 2023
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(0)
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Director

Relationship, Relationship, Product, Product

Things are bad with Centricity PACS. Ever since we got the product, it hasn’t been working right. We...

Apr 2023
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(0)
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Director

Value, Value

GE HealthCare’s charges are very high.

Apr 2023
||
(0)
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Director

Relationship, Relationship

We have a big issue with getting in contact with anyone at GE HealthCare, regardless of their level....

Apr 2023
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(0)
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Director

Loyalty, Loyalty

We are moving away from Centricity PACS because we are having difficulties with the system and...

Apr 2023
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(0)
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CIO

Relationship

Our partnership with GE HealthCare is strong. We have total access to the vendor's leadership team.

Feb 2023
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(0)
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Director

Culture, Loyalty

We decided to switch away from GE's product. Our contract was ending with GE, so we naturally came...

Jan 2023
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(0)
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Director

Relationship

We started having a running joke because when we would have meetings with GE, periodically there...

Jan 2023
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(0)
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Manager

Product

I like Centricity PACS' stability, and it is easy to integrate.

Jan 2023
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(0)
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Manager

Product

GE Healthcare could be faster at adapting new technology, such as AI technology.

Jan 2023
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(0)
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Manager

Loyalty, Product

We replaced our PACS and RIS with GE Healthcare's system, but we didn’t notice any improvement...

Dec 2022
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(0)
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Manager

Loyalty

The integrations between our PACS and RIS is unstable. We have had many issues. The implementation...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Centricity PACS has a lot of functionality. Our hospital has really good cooperation with the...

Dec 2022
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(0)
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Manager

Relationship, Product

The biggest issue I currently have with GE Healthcare is that if they try to install something, it...

Dec 2022
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(0)
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Manager

Relationship

We can create support tickets, and they get picked up and finished quickly. However, there are also...

Dec 2022
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(0)
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Manager

Relationship

GE Healthcare tries to be proactive, but they are not. I have to call in for lots of technical...

Dec 2022
||
(0)
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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