HCLTech Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Our end users' satisfaction with the help desk services could be better if the service people...
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Relationship
The whole industry is moving toward the concept of site reliability engineers who get the end-to-end...
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Relationship, Operations
On the managed IT services side, the firm continues to be stuck in their old ways in almost every...
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Relationship, Operations
As far as execution goes, the firm's project management is lacking in their general approach. We...
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Loyalty, Relationship
I would have to understand my friend's problems before recommending HCLTech. For example, if an...
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Relationship, Value
HCL Technologies is one of our strategic partners, so they do a lot of business with us. HCL...
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Relationship
I have been very happy with the resources I am using from HCL Technologies. They take initiative,...
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Relationship
The executive involvement was pretty low until fairly recently. Over the past few months, the...
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Relationship, Services
HCL Technologies is ensuring that the milestones are being met.
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Loyalty
The firm has quite a bit of technology; they just haven't been able to bring things to bear yet. I...
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Relationship, Operations
There are parts where HCL Technologies does well and other parts where things start to get more...
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Relationship
The firm has been good about bringing folks in. We worked with a few folks during the sales cycle...
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Relationship, Value
After the firm makes the changes they need to get their standards in place, I expect them to start...
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Loyalty, Value
We got a good reduction in price moving from our previous firm to HCL Technologies. They weren't the...
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Relationship, Services
Some of the firm's services are new, but we have had a good reaction overall. The firm has brought...
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Relationship
There were some things HCL Technologies didn't get right, and we have had to work through some of...
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Relationship, Services
Things are hit-and-miss with the firm’s consultants. I haven't been impressed with them. We haven't...
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