HCLTech Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship

Our end users' satisfaction with the help desk services could be better if the service people...

May 2024
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Director

Relationship

The whole industry is moving toward the concept of site reliability engineers who get the end-to-end...

May 2024
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Director

Relationship, Operations

On the managed IT services side, the firm continues to be stuck in their old ways in almost every...

May 2024
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Director

Relationship, Operations

As far as execution goes, the firm's project management is lacking in their general approach. We...

May 2024
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Director

Loyalty, Relationship

I would have to understand my friend's problems before recommending HCLTech. For example, if an...

May 2024
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CIO

Relationship, Value

HCL Technologies is one of our strategic partners, so they do a lot of business with us. HCL...

Nov 2023
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Director

Relationship

I have been very happy with the resources I am using from HCL Technologies. They take initiative,...

Oct 2023
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Director

Relationship

The executive involvement was pretty low until fairly recently. Over the past few months, the...

Oct 2023
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Director

Relationship, Services

HCL Technologies is ensuring that the milestones are being met.

Oct 2023
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VP/Other Executive

Loyalty

The firm has quite a bit of technology; they just haven't been able to bring things to bear yet. I...

Sep 2023
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VP/Other Executive

Relationship, Operations

There are parts where HCL Technologies does well and other parts where things start to get more...

Sep 2023
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VP/Other Executive

Relationship

The firm has been good about bringing folks in. We worked with a few folks during the sales cycle...

Sep 2023
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VP/Other Executive

Relationship, Value

After the firm makes the changes they need to get their standards in place, I expect them to start...

Sep 2023
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VP/Other Executive

Loyalty, Value

We got a good reduction in price moving from our previous firm to HCL Technologies. They weren't the...

Sep 2023
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VP/Other Executive

Relationship, Services

Some of the firm's services are new, but we have had a good reaction overall. The firm has brought...

Sep 2023
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VP/Other Executive

Relationship

There were some things HCL Technologies didn't get right, and we have had to work through some of...

Sep 2023
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VP/Other Executive

Relationship, Services

Things are hit-and-miss with the firm’s consultants. I haven't been impressed with them. We haven't...

Sep 2023
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