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HCLTech Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Managed IT Services 2024: Which Firms Are Best Equipped to Fill Help Desk & AMS Needs?
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April 2024
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Commentary Summary

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Director

Relationship

Our end users' satisfaction with the help desk services could be better if the service people...

May 2024
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(0)
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Director

Relationship

The whole industry is moving toward the concept of site reliability engineers who get the end-to-end...

May 2024
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Director

Relationship, Operations

On the managed IT services side, the firm continues to be stuck in their old ways in almost every...

May 2024
||
(0)
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Director

Relationship, Operations

As far as execution goes, the firm's project management is lacking in their general approach. We...

May 2024
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Director

Loyalty, Relationship

I would have to understand my friend's problems before recommending HCLTech. For example, if an...

May 2024
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