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HCTec Go-Live Support Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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VP/Other Executive

Relationship

I don't know about exceeding expectations, but HCTec did not disappoint. I am not dissatisfied in...

Apr 2024
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(0)
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Manager

Value

One of the people HCTec provided came on-site and was excellent. They provided a lovely service. It...

Jan 2024
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(0)
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Manager

Relationship

The firm has great customer service. They provide a point person that I work closely with. If I hear...

Jan 2024
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(0)
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Manager

Operations, Services

The firm has dedicated personnel to oversee the resources that are coming on. HCTec has some...

Jan 2024
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(0)
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Manager

Services

Something meaningful for us is that the firm creates daily benchmark reports for the at-the-elbow...

Jan 2024
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(0)
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Manager

Relationship

We are super comfortable with HCTec. We have worked with them multiple times for large-scale...

Jan 2024
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

For the go-live support, I had a set budget. I requested what I wanted, and I couldn't have that,...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

The firm’s strengths are that they respond promptly, find capable resources quickly, and maintain...

May 2023
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(0)
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Director

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations

Overall, I was very happy with the support we received. I was notified of two individuals perceived...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

We engaged the firm quite late in the process, and they were able to meet our challenge a bit before...

Apr 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship

Our HCTec account executive constantly texted me to check in and ensure everything was good.

Apr 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

When we were considering different firms, I wanted knowledgeable consultants in a variety of...

Apr 2023
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(0)
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Related Articles
Article
KLAS article icon
From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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