HCTec Go-Live Support Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:42:08 AM and Model.EvProductId = 75473

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User Commentary

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Manager

Project Results

HCTec definitely meets the contracted time frames and hasn't missed a beat. They give constant...

Feb 2020
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Director

Tools and Methodology

Our engagement with HCTec has worked really well. They are flexible, and they resolve issues behind...

Oct 2019
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Director

Relationship

HCTec created quite a few reports. We needed some pretty quick turnarounds, and HCTec worked magic...

Oct 2019
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CMO

People and Knowledge

We have worked with several companies, and HCTec is the best. HCTec supplied us with people who were...

Oct 2019
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CMO

Tools and Methodology

HCTec brought a couple of people who were not helpful. When we told HCTec that we didn't want to...

Oct 2019
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Director

Project Results

With any area of risk, like a physician struggling with a go-live, we are able to quickly work...

Aug 2019
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Director

Project Results

HCTec came in to help us manage a potentially rocky go-live, and that paid off. HCTec was not given...

Aug 2019
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Director

People and Knowledge

HCTec really had to move quickly on our project, and they certainly came through. HCTec took a lot...

Aug 2019
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Director

Tools and Methodology

We have recommended HCTec to other organizations that are going through similar go-lives. HCTec is...

Aug 2019
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Director

People and Knowledge

We would not have had a successful go-live without the people from HCTec. We got a lot of value from...

Aug 2019
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VP/Other Executive

People and Knowledge

HCTec is not our exclusive vendor. We actually use a mix. We are very intentional with that. I don’t...

May 2019
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VP/Other Executive

Tools and Methodology

HCTec can find matching candidates. Their vetting process takes a bit of work, but it does pan out....

May 2019
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VP/Other Executive

Sales and Contracting

One area for improvement for HCTec would be the invoicing process. There is too much inconsistency....

May 2019
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VP/Other Executive

Other Observations

The folks from HCTec do exactly what we ask them to do, but sometimes we don’t know what we don’t...

May 2019
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Director

Tools and Methodology

HCTec provides us with the level of support that we need. They are willing to extend that support if...

May 2019
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Manager

People and Knowledge

HCTec's strength is in the people that they have as resources, especially on the clinical side. We...

May 2019
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Manager

People and Knowledge

The only problem we have run into is that on some modules some of HCTec's people are more...

May 2019
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Manager

People and Knowledge

The HCTec people are great to work with. They come prepared and are flexible about working with our...

May 2019
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CIO

Relationship

HCTec did what they said they would.

Sep 2018
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CIO

ROI and Cost

I rated HCTec a touch lower in terms of receiving our money's worth. Nothing specific jumps out at...

Sep 2018
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CIO

Project Results

The fact that HCTec met the staffing commitment is the key to the success of a go-live. We have had...

May 2018
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CIO

Tools and Methodology

HCTec excels in the management of resources. We have worked with other companies, and HCTec is far...

May 2018
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Manager

Project Results

HCTec met our expectations in managing personnel. It is hard for a firm to exceed expectations...

May 2018
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Manager

Tools and Methodology

HCTec exceeded our expectations in terms of logistics because we didn't have to deal with anything....

May 2018
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Manager

ROI and Cost

I have seen HCTec decrease their prices because we have had to make a lot of adjustments. In terms...

May 2018
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Manager

Relationship

HCTec's executive involvement is really good. Executive-level directors have come to some of our big...

May 2018
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Manager

Other Observations

A firm cannot perfectly determine people's skill sets, behaviors, or communication skills when they...

May 2018
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Manager

Other Observations

HCTec could hold educational workshops for the people who they want to keep as their premier...

May 2018
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VP/Other Executive

Project Results

HCTec gave us what we were expecting on the go-live project. They supplied us with the staff that we...

Apr 2018
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VP/Other Executive

People and Knowledge

The management support staff members were unbelievable. HCTec was organized and able to communicate...

Apr 2018
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VP/Other Executive

People and Knowledge

HCTec could improve the knowledge and competency of their staff members. We had a few good...

Apr 2018
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CMIO

Project Results

HCTec met expectations. They were on time, and they did everything they were supposed to.

Apr 2018
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CMIO

Relationship

I didn't really have much interaction with HCTec's personnel. HCTec's executive leadership and staff...

Apr 2018
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CMIO

Other Observations

HCTec was average. As far as I know, the teams only knew their own work areas or specialties. The...

Apr 2018
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CMIO

Other Observations

The majority of HCTec's work was for ancillary things. We were able to transition HCTec's people out...

Apr 2018
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CMIO

Sales and Contracting

I had to look at the invoices from HCTec more and more closely each time HCTec gave us an invoice. I...

Apr 2018
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CMIO

Future Outlook

We brought HCTec in for a reason. Their executives had the knowledge base we needed, but we ended up...

Apr 2018
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VP/Other Executive

Project Results

We had a pretty successful go-live. We are currently working through the normal post-implementation...

Mar 2018
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VP/Other Executive

Lessons Learned

It might have been helpful to see the résumés for the initial at-the-elbow resources before they...

Mar 2018
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CMO

Other Observations

Our go-live with HCTec exceeded our expectations, but it wasn’t perfect. No project is. There were a...

Mar 2018
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CMO

People and Knowledge

Most of HCTec’s employees were great. Our project manager was excellent and had worked at...

Mar 2018
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CMO

Other Observations

The success of a go-live is hard to measure. One way we measured the success of our go-live was by...

Mar 2018
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CMO

People and Knowledge

We considered using someone internally to manage the go-live, but using HCTec’s project manager was...

Mar 2018
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CMO

ROI and Cost

HCTec avoided nickel-and-diming us when we worked with them.

Mar 2018
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Nurse

Project Results

HCTec really helped us out with our go-live. We brought in another firm to run the go-live, but when...

Dec 2017
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Nurse

People and Knowledge

The leadership from HCTec was phenomenal. They followed up with me on their resources. I can’t...

Dec 2017
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Director

People and Knowledge

We use a lot of people from HCTec, and they have a balanced approach in how they interact with us....

Dec 2017
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Director

People and Knowledge

What HCTec brought to the table was solid experience in trained clinical support. Their staff...

Nov 2017
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CFO

Project Results

HCTec helped us finish our go-live within our time frame. They gave us all of the resources we...

Nov 2017
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CIO

Project Results

The go-live went extraordinarily well. HCTec coordinated all of the resources, did the onboarding,...

Nov 2017
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