HCTec's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Remote IT Support
Remote IT support for the EMR and other critical systems

Maximize your IT team’s focus on clinical care and strategic initiatives by using HCTec for EMR and other critical system support during COVID-19 and beyond.

Remote Capabilities IT Support

  • Service Desk (Tier 1)
  • Security Provisioning
  • Application Managed Services (Tier 2 and Tier 3)
  • Patient-Facing Technologies (Patient Portals, Telehealth, etc.)
  • Readily Available Specialized EMR and IT Skills Contract Staff
  • Permanent Staffing

Realized Benefits

  • 24-hour remote support with readily available backup teams
  • Minimized security risk
  • Rapid deployment as needs increase
  • Focus internal teams on urgent needs

As COVID-19 continues to spread across the country and will likely continue to affect hospital systems into 2021, increased remote support allows flexibility and increased focus on patient care and emergency responses. Many hospitals are faced with rapidly increasing patient demands and the risk of provider and support absences causing operational interruptions. Our clients are concerned about filling gaps as resources become ill and on the security of their workforce working remotely.

HCTec’s Managed Services can rapidly deploy as an extension of your hospital's IT departments, providing 24-hour physician and patient-facing support, delivered by a certified and highly skilled U.S.-based staff on a secure, HIPAA-compliant remote platform. During an average month, our 250-person team professionally supports about 60,000 EMR users and handles 3,000 service requests and 3,500 maintenance tasks. Our team can work remotely for your team.

We also offer short-term flex resources to meet any immediate staffing needs to provide relief to overworked IT and clinical staff. We have an extensive database of specialized HIT talent ready to fill essential roles inside your organization.

Best in KLAS Awards

Professional Services Overall Score Data collected since November 2018