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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
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To learn more about how we process and protect your personal data, you may view our Privacy policy.
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HCTec
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HCTec's Current COVID-19 Response and Solutions
Remote IT Support
Remote IT support for the EMR and other critical systems
Maximize your IT team’s focus on clinical care and strategic initiatives by using HCTec for EMR and other critical system support during COVID-19 and beyond.
Remote Capabilities IT Support
- Service Desk (Tier 1)
- Security Provisioning
- Application Managed Services (Tier 2 and Tier 3)
- Patient-Facing Technologies (Patient Portals, Telehealth, etc.)
- Readily Available Specialized EMR and IT Skills Contract Staff
- Permanent Staffing
Realized Benefits
- 24-hour remote support with readily available backup teams
- Minimized security risk
- Rapid deployment as needs increase
- Focus internal teams on urgent needs
As COVID-19 continues to spread across the country and will likely continue to affect hospital systems into 2021, increased remote support allows flexibility and increased focus on patient care and emergency responses. Many hospitals are faced with rapidly increasing patient demands and the risk of provider and support absences causing operational interruptions. Our clients are concerned about filling gaps as resources become ill and on the security of their workforce working remotely.
HCTec’s Managed Services can rapidly deploy as an extension of your hospital's IT departments, providing 24-hour physician and patient-facing support, delivered by a certified and highly skilled U.S.-based staff on a secure, HIPAA-compliant remote platform. During an average month, our 250-person team professionally supports about 60,000 EMR users and handles 3,000 service requests and 3,500 maintenance tasks. Our team can work remotely for your team.
We also offer short-term flex resources to meet any immediate staffing needs to provide relief to overworked IT and clinical staff. We have an extensive database of specialized HIT talent ready to fill essential roles inside your organization.
Best in KLAS Awards
Professional Services Overall Score Data collected between Sep 2019 - Mar 2021
88.1Exceptions
The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 6 required).
# of Unique Organization Evaluations:
| 0 - 2 | |
| L | 3 - 5 |
Segment Position
Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.
In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.
Click the segment positions listed below to learn more.
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