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HCTec Partial IT Outsourcing Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Our experience with the firm has been good. They hit and exceed all of their performance metrics....
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VP/Other Executive
Our contract with the firm is up for renewal soon, and we will be renewing. That says a lot about...
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VP/Other Executive
There was a representative from the firm who came in and developed a concept with us; their thinking...
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VP/Other Executive
The things that matter are the resources and interactions that we have with people, and we sometimes...
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VP/Other Executive
The firm does a great job providing resources, but they are not perfect. The staff members sometimes...
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Director
The relationship started out well. We hit some rocky points; the business is a difficult one to be...
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Director
Since the initial bumps, HCTec has brought in some process improvement. There is a regular cadence....
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Director
We had some billing issues and issues with the number of calls that were coming in, and it was hard...
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CIO
The implementation process was really smooth. The firm gave us a phenomenal project manager. The...
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CIO
When we went live, the first thing that surprised us was a sudden increase in ticket volume. We had...
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CIO
The beginning of the engagement was good, but the firm wasn't meeting established expectations. They...
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CIO
Companies love to describe themselves as customer focused, but we felt like HCTec wasn't really...
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CIO
One thing that is working very well is that HCTec has a local person who regularly interacts with us...
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CIO
I got irritated with the executives because I thought that the conversation we had represented...
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CIO
I would love to have more conversations about any kind of automation the firm can offer, whether...
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CIO
The turnover with service desk people is high. There is a steep learning curve, and that isn't...
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CIO
I get the negative feedback from my providers that when they call at nighttime they really aren’t...
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CIO
I haven’t seen any improvements that I feel are going to make a difference. HCTec is the same they...
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CIO
My executive from HCTec is a super person who follows up with me. That individual is just a great...
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CIO
The number one thing that the firm could do to improve is make sure that their analysts who are...
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CIO
HCTec needs to know our business a little bit better. We have all sorts of problems that can pop up...
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CIO
I consider HCTec to be a good partner. I have a very good working relationship with the leadership...
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CIO
On each of the teams, there is at least one resource that typically goes above and beyond and is...
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CIO
A little strategic thought is required, but not a lot. The roles require more tactical build work or...
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Manager
When I had an issue with one of HCTec's folks and wanted to ask their leaders what to do, I...
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Manager
I have a direct relationship with HCTec's managers, and that really makes a difference. If I were...
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Manager
HCTec is responsible for all the profiles in our system and for ensuring that proper access is set...
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Manager
I would definitely use the vendor again because of the relationship we have and the vendor's...
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Manager
HCTec needs a little help in terms of strategic abilities. We had to do a lot of the strategic work;...
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VP/Other Executive
When it comes to the COVID-19 crisis, HCTec supports our EMR, and the EMR setup was very...
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VP/Other Executive
We have had a very good experience with HCTec. We have been able to work very well together. There...
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VP/Other Executive
If we don't keep our eyes on things, it is a possibility that HCTec could nickel-and-dime. I haven't...
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VP/Other Executive
The quality of HCTec's staff is a little bit hard for me to score. The team that is assigned to our...
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VP/Other Executive
I know that a lot of organizations look at vendor relationships as opposed to vendor partnerships,...
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VP/Other Executive
From a strategic perspective, we have worked together on some things with HCTec, and I have been...
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VP/Other Executive
HCTec is engaged with us based on our predicted call volume. What we need is what they provide, so...
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VP/Other Executive
HCTec needs to have a little tighter rein on their employees at the service desk. When the ship is...
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Director
HCTec was able to expand and contract the staff members as needed when our call volumes picked up or...
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Director
We have weekly calls with HCTec where they provide numbers and misses. They are very transparent;...
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Director
HCTec has been willing to provide support on the telehealth side, but I am not sure that we have...
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Director
HCTec has done an exceptional job of supporting us during the COVID-19 crisis. Our call volumes have...
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Director
We had challenges from day one, but those were to be expected. We tried to work through the bumps in...
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Director
HCTec has provided insights into things. I don't really manage the actual application, but I know...
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Director
Call resolution has picked up along the way, and that has been helpful. HCTec is now able to resolve...
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Director
HCTec's executives have definitely been engaged. We have received our money's worth for sure.
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CISO
HCTec has done a very good job of responding to service requests and asking for additional...
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CISO
There are still things that HCTec needs to learn, and there are areas where I would like them to...
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CISO
HCTec is very good at the strategic ability side. They understand our business, and they know where...
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CISO
HCTec's price is based on the number of tickets in our queue. They are working the tickets. If they...
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CISO
HCTec primarily wants their staff to be a true extension of our team. The staff members are always...
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CISO
I am happy with the service HCTec provides. Their leadership is responsive, and the company is good....
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CISO
HCTec is doing well. They have been very responsive. They took on the scope and did a good job of...
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CISO
HCTec uses our ticketing system, and they have access to all of our systems. They really aren't a...
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Manager
HCTec is my go-to vendor because they are very flexible to work with and have given us really good...
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Manager
The vendor is really good to work with. They help us come up with creative solutions. When we are...
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Manager
The vendor definitely exceeded our expectations because they even support our on-call volume, which...
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Manager
I give the vendor a high rating for their consultants. Normally, we have the opportunity to...
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Manager
I would tell others that HCTec really takes the time to get to know our organization and our...
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Manager
The vendor could improve the timeliness of consultant projects. One of the issues with at-the-elbow...
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