HCTec Partial IT Outsourcing Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/18/2021 6:59:39 PM and Model.EvProductId = 187637

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CIO

People and Knowledge

On each of the teams, there is at least one resource that typically goes above and beyond and is...

Jan 2021
 Helpful

 or  to see details.

CIO

Other Observations

A little strategic thought is required, but not a lot. The roles require more tactical build work or...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

When I had an issue with one of HCTec's folks and wanted to ask their leaders what to do, I...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

I have a direct relationship with HCTec's managers, and that really makes a difference. If I were...

Jan 2021
 Helpful

 or  to see details.

Manager

Tools and Methodology

HCTec is responsible for all the profiles in our system and for ensuring that proper access is set...

Jan 2021
 Helpful

 or  to see details.

Manager

Relationship

I would definitely use the vendor again because of the relationship we have and the vendor's...

Jan 2021
 Helpful

 or  to see details.

Manager

Tools and Methodology

HCTec needs a little help in terms of strategic abilities. We had to do a lot of the strategic work;...

Jan 2021
 Helpful

 or  to see details.

VP/Other Executive

Project Results

When it comes to the COVID-19 crisis, HCTec supports our EMR, and the EMR setup was very...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had a very good experience with HCTec. We have been able to work very well together. There...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

If we don't keep our eyes on things, it is a possibility that HCTec could nickel-and-dime. I haven't...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The quality of HCTec's staff is a little bit hard for me to score. The team that is assigned to our...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

I know that a lot of organizations look at vendor relationships as opposed to vendor partnerships,...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Project Results

From a strategic perspective, we have worked together on some things with HCTec, and I have been...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

HCTec is engaged with us based on our predicted call volume. What we need is what they provide, so...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

HCTec needs to have a little tighter rein on their employees at the service desk. When the ship is...

Nov 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

HCTec was able to expand and contract the staff members as needed when our call volumes picked up or...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

We have weekly calls with HCTec where they provide numbers and misses. They are very transparent;...

Aug 2020
 Helpful

 or  to see details.

Director

Lessons Learned

HCTec has been willing to provide support on the telehealth side, but I am not sure that we have...

Aug 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

HCTec has done an exceptional job of supporting us during the COVID-19 crisis. Our call volumes have...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

We had challenges from day one, but those were to be expected. We tried to work through the bumps in...

Aug 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

HCTec has provided insights into things. I don't really manage the actual application, but I know...

Aug 2020
 Helpful

 or  to see details.

Director

Project Results

Call resolution has picked up along the way, and that has been helpful. HCTec is now able to resolve...

Aug 2020
 Helpful

 or  to see details.

Director

ROI and Cost

HCTec's executives have definitely been engaged. We have received our money's worth for sure.

Aug 2020
 Helpful

 or  to see details.

CISO

People and Knowledge

HCTec has done a very good job of responding to service requests and asking for additional...

Jul 2020
 Helpful

 or  to see details.

CISO

Other Observations

There are still things that HCTec needs to learn, and there are areas where I would like them to...

Jul 2020
 Helpful

 or  to see details.

CISO

Tools and Methodology

HCTec is very good at the strategic ability side. They understand our business, and they know where...

Jul 2020
 Helpful

 or  to see details.

CISO

ROI and Cost

HCTec's price is based on the number of tickets in our queue. They are working the tickets. If they...

Jul 2020
 Helpful

 or  to see details.

CISO

Relationship

HCTec primarily wants their staff to be a true extension of our team. The staff members are always...

Jul 2020
 Helpful

 or  to see details.

CISO

Relationship

I am happy with the service HCTec provides. Their leadership is responsive, and the company is good....

Jul 2020
 Helpful

 or  to see details.

CISO

Tools and Methodology

HCTec is doing well. They have been very responsive. They took on the scope and did a good job of...

Jul 2020
 Helpful

 or  to see details.

CISO

Tools and Methodology

HCTec uses our ticketing system, and they have access to all of our systems. They really aren't a...

Jul 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

HCTec is my go-to vendor because they are very flexible to work with and have given us really good...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor is really good to work with. They help us come up with creative solutions. When we are...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor definitely exceeded our expectations because they even support our on-call volume, which...

Jun 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

I give the vendor a high rating for their consultants. Normally, we have the opportunity to...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

I would tell others that HCTec really takes the time to get to know our organization and our...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor could improve the timeliness of consultant projects. One of the issues with at-the-elbow...

Jun 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

HCTec meets our expectations. Overall, they have done what we have asked them to do. There are some...

Apr 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

HCTec does very well with simple, repeatable tasks, such as resetting passwords, resetting virtual...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

HCTec is very friendly, professional, and helpful. We sent out a customer satisfaction survey, and...

Apr 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

There is a lot of customization that we have done with our EMR. HCTec trains their tier-one staff...

Apr 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

There are a lot of things that HCTec has handled really well. They don't bounce calls to voicemail;...

Apr 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

My biggest complaint with HCTec is the high turnover rate with their tier-one staff. We don't know...

Apr 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports