Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Commentary Summary
Want to see full details?
User Commentary
CIO
People and Knowledge
On each of the teams, there is at least one resource that typically goes above and beyond and is...
Login or Create an Account to see details.
CIO
Other Observations
A little strategic thought is required, but not a lot. The roles require more tactical build work or...
Login or Create an Account to see details.
Manager
Relationship
When I had an issue with one of HCTec's folks and wanted to ask their leaders what to do, I...
Login or Create an Account to see details.
Manager
Relationship
I have a direct relationship with HCTec's managers, and that really makes a difference. If I were...
Login or Create an Account to see details.
Manager
Tools and Methodology
HCTec is responsible for all the profiles in our system and for ensuring that proper access is set...
Login or Create an Account to see details.
Manager
Relationship
I would definitely use the vendor again because of the relationship we have and the vendor's...
Login or Create an Account to see details.
Manager
Tools and Methodology
HCTec needs a little help in terms of strategic abilities. We had to do a lot of the strategic work;...
Login or Create an Account to see details.
VP/Other Executive
Project Results
When it comes to the COVID-19 crisis, HCTec supports our EMR, and the EMR setup was very...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We have had a very good experience with HCTec. We have been able to work very well together. There...
Login or Create an Account to see details.
VP/Other Executive
ROI and Cost
If we don't keep our eyes on things, it is a possibility that HCTec could nickel-and-dime. I haven't...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
The quality of HCTec's staff is a little bit hard for me to score. The team that is assigned to our...
Login or Create an Account to see details.
VP/Other Executive
Other Observations
I know that a lot of organizations look at vendor relationships as opposed to vendor partnerships,...
Login or Create an Account to see details.
VP/Other Executive
Project Results
From a strategic perspective, we have worked together on some things with HCTec, and I have been...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
HCTec is engaged with us based on our predicted call volume. What we need is what they provide, so...
Login or Create an Account to see details.
VP/Other Executive
Win/Loss - Why they were selected (by current clients)
HCTec needs to have a little tighter rein on their employees at the service desk. When the ship is...
Login or Create an Account to see details.
Director
Tools and Methodology
HCTec was able to expand and contract the staff members as needed when our call volumes picked up or...
Login or Create an Account to see details.
Director
Relationship
We have weekly calls with HCTec where they provide numbers and misses. They are very transparent;...
Login or Create an Account to see details.
Director
Lessons Learned
HCTec has been willing to provide support on the telehealth side, but I am not sure that we have...
Login or Create an Account to see details.
Director
Tools and Methodology
HCTec has done an exceptional job of supporting us during the COVID-19 crisis. Our call volumes have...
Login or Create an Account to see details.
Director
Relationship
We had challenges from day one, but those were to be expected. We tried to work through the bumps in...
Login or Create an Account to see details.
Director
Tools and Methodology
HCTec has provided insights into things. I don't really manage the actual application, but I know...
Login or Create an Account to see details.
Director
Project Results
Call resolution has picked up along the way, and that has been helpful. HCTec is now able to resolve...
Login or Create an Account to see details.
Director
ROI and Cost
HCTec's executives have definitely been engaged. We have received our money's worth for sure.
Login or Create an Account to see details.
CISO
People and Knowledge
HCTec has done a very good job of responding to service requests and asking for additional...
Login or Create an Account to see details.
CISO
Other Observations
There are still things that HCTec needs to learn, and there are areas where I would like them to...
Login or Create an Account to see details.
CISO
Tools and Methodology
HCTec is very good at the strategic ability side. They understand our business, and they know where...
Login or Create an Account to see details.
CISO
ROI and Cost
HCTec's price is based on the number of tickets in our queue. They are working the tickets. If they...
Login or Create an Account to see details.
CISO
Relationship
HCTec primarily wants their staff to be a true extension of our team. The staff members are always...
Login or Create an Account to see details.
CISO
Relationship
I am happy with the service HCTec provides. Their leadership is responsive, and the company is good....
Login or Create an Account to see details.
CISO
Tools and Methodology
HCTec is doing well. They have been very responsive. They took on the scope and did a good job of...
Login or Create an Account to see details.
CISO
Tools and Methodology
HCTec uses our ticketing system, and they have access to all of our systems. They really aren't a...
Login or Create an Account to see details.
Manager
Tools and Methodology
HCTec is my go-to vendor because they are very flexible to work with and have given us really good...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor is really good to work with. They help us come up with creative solutions. When we are...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor definitely exceeded our expectations because they even support our on-call volume, which...
Login or Create an Account to see details.
Manager
People and Knowledge
I give the vendor a high rating for their consultants. Normally, we have the opportunity to...
Login or Create an Account to see details.
Manager
Tools and Methodology
I would tell others that HCTec really takes the time to get to know our organization and our...
Login or Create an Account to see details.
Manager
Tools and Methodology
The vendor could improve the timeliness of consultant projects. One of the issues with at-the-elbow...
Login or Create an Account to see details.
Manager
Tools and Methodology
HCTec meets our expectations. Overall, they have done what we have asked them to do. There are some...
Login or Create an Account to see details.
Manager
Tools and Methodology
HCTec does very well with simple, repeatable tasks, such as resetting passwords, resetting virtual...
Login or Create an Account to see details.
Manager
Relationship
HCTec is very friendly, professional, and helpful. We sent out a customer satisfaction survey, and...
Login or Create an Account to see details.
Manager
Tools and Methodology
There is a lot of customization that we have done with our EMR. HCTec trains their tier-one staff...
Login or Create an Account to see details.
Manager
Tools and Methodology
There are a lot of things that HCTec has handled really well. They don't bounce calls to voicemail;...
Login or Create an Account to see details.
Manager
Tools and Methodology
My biggest complaint with HCTec is the high turnover rate with their tier-one staff. We don't know...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Preferences