HCTec Partial IT Outsourcing Comments

 
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CIO

People and Knowledge

On each of the teams, there is at least one resource that typically goes above and beyond and is...

Jan 2021
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CIO

Other Observations

A little strategic thought is required, but not a lot. The roles require more tactical build work or...

Jan 2021
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Manager

Relationship

When I had an issue with one of HCTec's folks and wanted to ask their leaders what to do, I...

Jan 2021
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Manager

Relationship

I have a direct relationship with HCTec's managers, and that really makes a difference. If I were...

Jan 2021
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Manager

Tools and Methodology

HCTec is responsible for all the profiles in our system and for ensuring that proper access is set...

Jan 2021
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Manager

Relationship

I would definitely use the vendor again because of the relationship we have and the vendor's...

Jan 2021
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Manager

Tools and Methodology

HCTec needs a little help in terms of strategic abilities. We had to do a lot of the strategic work;...

Jan 2021
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VP/Other Executive

Project Results

When it comes to the COVID-19 crisis, HCTec supports our EMR, and the EMR setup was very...

Dec 2020
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VP/Other Executive

Relationship

We have had a very good experience with HCTec. We have been able to work very well together. There...

Dec 2020
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VP/Other Executive

ROI and Cost

If we don't keep our eyes on things, it is a possibility that HCTec could nickel-and-dime. I haven't...

Dec 2020
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VP/Other Executive

People and Knowledge

The quality of HCTec's staff is a little bit hard for me to score. The team that is assigned to our...

Dec 2020
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VP/Other Executive

Other Observations

I know that a lot of organizations look at vendor relationships as opposed to vendor partnerships,...

Dec 2020
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VP/Other Executive

Project Results

From a strategic perspective, we have worked together on some things with HCTec, and I have been...

Dec 2020
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VP/Other Executive

Tools and Methodology

HCTec is engaged with us based on our predicted call volume. What we need is what they provide, so...

Nov 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

HCTec needs to have a little tighter rein on their employees at the service desk. When the ship is...

Nov 2020
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Director

Tools and Methodology

HCTec was able to expand and contract the staff members as needed when our call volumes picked up or...

Aug 2020
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Director

Relationship

We have weekly calls with HCTec where they provide numbers and misses. They are very transparent;...

Aug 2020
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Director

Lessons Learned

HCTec has been willing to provide support on the telehealth side, but I am not sure that we have...

Aug 2020
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Director

Tools and Methodology

HCTec has done an exceptional job of supporting us during the COVID-19 crisis. Our call volumes have...

Aug 2020
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Director

Relationship

We had challenges from day one, but those were to be expected. We tried to work through the bumps in...

Aug 2020
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Director

Tools and Methodology

HCTec has provided insights into things. I don't really manage the actual application, but I know...

Aug 2020
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Director

Project Results

Call resolution has picked up along the way, and that has been helpful. HCTec is now able to resolve...

Aug 2020
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Director

ROI and Cost

HCTec's executives have definitely been engaged. We have received our money's worth for sure.

Aug 2020
 Helpful

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CISO

People and Knowledge

HCTec has done a very good job of responding to service requests and asking for additional...

Jul 2020
 Helpful

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CISO

Other Observations

There are still things that HCTec needs to learn, and there are areas where I would like them to...

Jul 2020
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CISO

Tools and Methodology

HCTec is very good at the strategic ability side. They understand our business, and they know where...

Jul 2020
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CISO

ROI and Cost

HCTec's price is based on the number of tickets in our queue. They are working the tickets. If they...

Jul 2020
 Helpful

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CISO

Relationship

HCTec primarily wants their staff to be a true extension of our team. The staff members are always...

Jul 2020
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CISO

Relationship

I am happy with the service HCTec provides. Their leadership is responsive, and the company is good....

Jul 2020
 Helpful

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CISO

Tools and Methodology

HCTec is doing well. They have been very responsive. They took on the scope and did a good job of...

Jul 2020
 Helpful

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CISO

Tools and Methodology

HCTec uses our ticketing system, and they have access to all of our systems. They really aren't a...

Jul 2020
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Manager

Tools and Methodology

HCTec is my go-to vendor because they are very flexible to work with and have given us really good...

Jun 2020
 Helpful

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Manager

Tools and Methodology

The vendor is really good to work with. They help us come up with creative solutions. When we are...

Jun 2020
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Manager

Tools and Methodology

The vendor definitely exceeded our expectations because they even support our on-call volume, which...

Jun 2020
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Manager

People and Knowledge

I give the vendor a high rating for their consultants. Normally, we have the opportunity to...

Jun 2020
 Helpful

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Manager

Tools and Methodology

I would tell others that HCTec really takes the time to get to know our organization and our...

Jun 2020
 Helpful

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Manager

Tools and Methodology

The vendor could improve the timeliness of consultant projects. One of the issues with at-the-elbow...

Jun 2020
 Helpful

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Manager

Tools and Methodology

HCTec meets our expectations. Overall, they have done what we have asked them to do. There are some...

Apr 2020
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Manager

Tools and Methodology

HCTec does very well with simple, repeatable tasks, such as resetting passwords, resetting virtual...

Apr 2020
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Manager

Relationship

HCTec is very friendly, professional, and helpful. We sent out a customer satisfaction survey, and...

Apr 2020
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Manager

Tools and Methodology

There is a lot of customization that we have done with our EMR. HCTec trains their tier-one staff...

Apr 2020
 Helpful

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Manager

Tools and Methodology

There are a lot of things that HCTec has handled really well. They don't bounce calls to voicemail;...

Apr 2020
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Manager

Tools and Methodology

My biggest complaint with HCTec is the high turnover rate with their tier-one staff. We don't know...

Apr 2020
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