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Commentary Summary
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User Commentary
Director
Service and Support
Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...
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Director
Future Outlook
I can't say that we have really asked for things that have been out of scope, but I haven't ever...
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Director
Implementation and Training
We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge......
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Director
Functionality and Upgrades
If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....
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Director
Other Observations & Comments
We have different layers of data literacy, critical thinking, and technology use and adoption. We...
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Director
Service and Support
Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The......
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VP/Other Executive
Relationship
We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...
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Director
Service and Support
Anytime we have questions, my support person responds within 30 seconds. That individual stayed up......
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Director
Relationship
Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That......
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Director
Functionality and Upgrades
Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...
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Director
Functionality and Upgrades
Health Catalyst brought us new options, and although they have new things that people like, the...
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Director
Functionality and Upgrades
An improvement I would like to have is the ability to have a true historical look back. We cannot...
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VP/Other Executive
Sales and Contracting
The consulting fees are more than we had hoped for. Once the system is up and running, then the...
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VP/Other Executive
Functionality and Upgrades
The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...
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VP/Other Executive
Service and Support
When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with......
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VP/Other Executive
Future Outlook
Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...
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VP/Other Executive
Lessons Learned
We aren't using everything we have bought. We are paying for more than we are using. I would...
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VP/Other Executive
Service and Support
I would give the vendor a perfect score for support during COVID-19. They have been great. The...
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VP/Other Executive
ROI / Cost (care and feeding)
Health Catalyst is better than any of their competitors at driving outcomes. They strongly...
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Director
Functionality and Upgrades
The current product functionality is meeting my needs considering that I live in the system every...
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Analyst/Coordinator
Functionality and Upgrades
The leadership in our information services department sees the solution as part of our future. I...
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Analyst/Coordinator
Service and Support
With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...
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Analyst/Coordinator
Implementation and Training
Health Catalyst could probably do better with ongoing training. Their initial training when they...
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CIO
Relationship
We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...
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Director
Implementation and Training
Health Catalyst's training is very thorough. Their development is quick, and we get things as they......
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Director
Functionality and Upgrades
Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health......
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Director
Functionality and Upgrades
We still have occasional load failures with Health Catalyst Data Operating System. We have to...
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VP/Other Executive
Technology
The vendor is very skilled in creating the software products that we need. They are forward thinking.......
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VP/Other Executive
Relationship
I would tell others that the vendor listens to our needs. They have delivered on what we have...
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Director
Relationship
Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest......
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Director
Functionality and Upgrades
Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...
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CMIO
Lessons Learned
Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed......
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CMIO
Service and Support
Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...
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CMO
Implementation and Training
I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale......
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CEO/President
Functionality and Upgrades
There is a bit of a learning curve with the amount of clinical data that we are throwing into the...
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CEO/President
Service and Support
There are a lot of things that we have suggested to make the system easier to use, and Health...
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VP/Other Executive
Service and Support
The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...
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VP/Other Executive
Service and Support
We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...
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VP/Other Executive
Service and Support
When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly......
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VP/Other Executive
Service and Support
The vendor’s customer service and willingness to work and be a partner with our customers are very......
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VP/Other Executive
Functionality and Upgrades
Something that was disappointing to me when I got under the hood of the product was that the...
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CIO
Implementation and Training
The vendor's implementation was extremely strong; they have been a really great partner. They bring......
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CIO
Functionality and Upgrades
The vendor has had releases for new technologies and components. We haven't adopted all of them, but......
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CIO
Future Outlook
The outcomes from the product just depend on what we want to focus on as an organization. Getting...
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CIO
Service and Support
In terms of the system functioning the way it was promised to function, the business has changed a......
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CIO
Interfacing and Integration
The system integrates extremely well. The system has to be able to integrate, interoperate, and send......
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VP/Other Executive
Functionality and Upgrades
We use Health Catalyst Data Operating System for many things, including the development of an...
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VP/Other Executive
Relationship
Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their......
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VP/Other Executive
Service and Support
Health Catalyst has an analytics summit each year to support their users. Before the summit, Health......
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VP/Other Executive
Other Observations & Comments
I would love to see a more defined road map of the next two to three years for Health Catalyst Data......
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VP/Other Executive
Implementation and Training
The vendor was very good at the implementation and upgrade portion of their business, and the...
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VP/Other Executive
Service and Support
The vendor's support is great. Support is one of the things that the vendor does right, especially......
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VP/Other Executive
Other Observations & Comments
A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what......
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VP/Other Executive
Other Observations & Comments
I would not buy the solution again, knowing what I know today. We would probably still invest in the......
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VP/Other Executive
Functionality and Upgrades
Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping......
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VP/Other Executive
Functionality and Upgrades
If I had to list the key functions that the vendor is providing for us, those would be hosting our......
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VP/Other Executive
Functionality and Upgrades
The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on......
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VP/Other Executive
Functionality and Upgrades
The vendor's application came with some canned measures. Health Catalyst excels at being flexible...
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VP/Other Executive
Functionality and Upgrades
The trouble with me is that I am old school. I know how to make sense of data. Organizations have to......
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VP/Other Executive
Functionality and Upgrades
The product has given us the ability to get data to measure ourselves. That is the outcome. We have......
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VP/Other Executive
ROI / Cost (care and feeding)
Health Catalyst is a little pricey. But they are eating the cost for another product that we have,......
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VP/Other Executive
Relationship
The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a......
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VP/Other Executive
Future Outlook
We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...
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VP/Other Executive
Other Observations & Comments
Health Catalyst's strength is on the warehouse side. What they have done on the back end continues......
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CMIO
Service and Support
Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during......
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CMIO
ROI / Cost (care and feeding)
Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.
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CMIO
Relationship
Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...
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CIO
Implementation and Training
I just sat through an update on our training program, and the knowledge and discourse coming out of......
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CIO
Relationship
I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...
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CIO
Other Observations & Comments
It is a work in progress to go from a private, start-up company to being a publicly traded company.......
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Director
Service and Support
The vendor needs to have a little more consistency in how they train and vet their support people.......
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Director
Implementation and Training
The people from Health Catalyst who did the training for our staff were great.
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Director
Technology
The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms.......
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VP/Other Executive
Relationship
When we started working with Health Catalyst, I liked that they were a privately held company. They......
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VP/Other Executive
Functionality and Upgrades
On the services side, Health Catalyst is still a small operation, and their commitments are often...
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Manager
Implementation and Training
The implementation with Health Catalyst was just a lot at once. Now that we have been with them for......
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Manager
Other Observations & Comments
Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it.......
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Manager
Lessons Learned
We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We......
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Manager
Service and Support
Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple......
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Manager
Functionality and Upgrades
Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...
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Manager
ROI / Cost (care and feeding)
I can see where we could get charged for additional things with Health Catalyst. Sometimes there are......
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Director
Other Observations & Comments
We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...
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Director
Service and Support
When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...
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Director
Other Observations & Comments
Health Catalyst basically has a subscription model. That is their preferred model, so as they...
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Director
Service and Support
I think Health Catalyst has become less focused on their tool set and more focused on their services......
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Director
Relationship
I don’t come across companies very often that really walk the walk of their mission, but I truly...
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Director
Functionality and Upgrades
The platform lacks some of the ability to provide all the analytics that we want. The product isn't......
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Director
Functionality and Upgrades
We found a number of significant issues related to the platform during the implementation and...
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Director
ROI / Cost (care and feeding)
We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...
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Director
Service and Support
We continue to have significant issues related to follow-through with the Health Catalyst team.
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Director
Relationship
The initial training from the vendor was very good. There really isn't any ongoing training, so we......
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Director
Future Outlook
The platform is very strong and flexible. The typical end user is someone with technical skills...
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Manager
Other Observations & Comments
We are installing a different vendor's product. It was recommended that we get an enterprise data...
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Manager
Relationship
Health Catalyst most certainly keeps their promises. The vendor is wonderful to work with and very......
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Manager
ROI / Cost (care and feeding)
The pricing is set. Health Catalyst offers a different contract for less money, but we haven't taken......
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Manager
Implementation and Training
There is a lot of online training. We don't use trainers in an online classroom. We have two point......
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Manager
Relationship
No one is perfect, but Health Catalyst stays with us and is available. We can call or email some of......
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Manager
Interfacing and Integration
Health Catalyst is known as an outcomes company. They drive tangible outcomes. We have picked up on......
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Manager
Functionality and Upgrades
We think the world of Health Catalyst. They are awesome. Their implementations are stellar. The...
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Manager
Functionality and Upgrades
We have to be super technical to go into the system and query it. Not just anyone can go into the...
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Manager
Sales and Contracting
Overall, I am as pleased as I have ever been with the vendor’s product. It is definitely not...
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Manager
Relationship
The vendor has been very responsive during the COVID-19 crisis. I give them high marks. The vendor......
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Manager
Functionality and Upgrades
I believe we are on the current version of the product. We have recently made some conscious efforts......
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Manager
ROI / Cost (care and feeding)
The vendor is very flexible and accommodating with contract terms. They don’t charge a la carte like......
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Manager
Functionality and Upgrades
The product has so much functionality that we simply haven’t had the time or energy to tap into. We......
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Manager
Relationship
The vendor’s executive involvement has been amazing, and the vendor has absolutely driven tangible......
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Manager
Future Outlook
Things in the technology world can be very good, but there will always be one or two flaws that keep......
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Manager
Functionality and Upgrades
The vendor could provide slightly more intuitive user interfaces. That is something that everyone...
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Manager
Service and Support
The vendor is very good with their service, but in terms of proactivity, they could detect problems......
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Manager
Relationship
The vendor gets incredibly high marks for their personalization of services. We have always felt...
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CEO/President
Interfacing and Integration
The product is not really doing much in relation to our integration goals other than allowing me to......
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CEO/President
Functionality and Upgrades
I am pleased with the product quality. The product needs to have different levels of analysis. The......
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CEO/President
Functionality and Upgrades
The ease of use is good, but the system is not that intuitive. Things are loaded in and are coded...
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CEO/President
Functionality and Upgrades
There needs to be a more patient-centric view with the system so that we can understand the causes......
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Director
Service and Support
We have been getting consistent user support, and Health Catalyst always believes that the...
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Director
Technology
Health Catalyst does support our interoperability goals at the data level because that is how we...
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Director
Relationship
The vendor executives are pretty open. There were times when we had them come in and give their...
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Director
Functionality and Upgrades
Everything Health Catalyst has made for us has been excellent, like dashboards. And all we have done......
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Director
Functionality and Upgrades
The system’s ease of use has been fantastic for us. Health Catalyst’s has been pretty good about...
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Director
Service and Support
Health Catalyst is very responsive. They have been great to work with, and they are just good...
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Director
Relationship
Health Catalyst has been very good about keeping some of us involved in their education platforms.......
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