Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Healthcare Business Intelligence & Analytics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Health Catalyst Analytics Platform Comments
Filtered view: All

KLAS Research Director - Ryan Pretnik
Subject Expert

Ryan Pretnik

Research Director

ryan.pretnik@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Healthcare Business Intelligence & Analytics on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

We are still working through some kinks with the system. The platform has changed a handful of times...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst does the best they can to support us. Sometimes customer service can be a little...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We never really had training on the system. We just figured it out. Not a lot has changed in the system....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is good, but it may not be a part of our long-term plans. We may not need those...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor trained us. They either came out or did remote training.

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The support people are very responsive. One major executive is very involved, and that is terrific....

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of things the vendor could improve, the first thing would be to create a consistency of...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don’t always know how many issues are due to the vendor's lack of functionality and how many...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

The reason I consider the system to be a master data management solution is that it takes data sets...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Health Catalyst is knowledgeable, and they are good partners. They seem to have a vested interest in...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CMIO

DOS can be a little funky for our technical team to use. It is hard to say whether the issue is DOS...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Health Catalyst seems to have a nice portfolio of projects they have done with other customers, but...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst needs to ingest the work we have done and make it enterprise-wide because I think...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we are on multiple EMRs, the integration is pretty easy with Health Catalyst's software. I...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have a huge amount of respect for Health Catalyst. My general impression is that their business is...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

One way or another, Health Catalyst will be part of our long-term plan. We will transition to our...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of delivering out-of-the-box dashboards, the industry has matured to the point that we can...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

My guess is that Health Catalyst is probably not going to cut costs and be more lean. Health...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst's customer service leaves a lot to be desired. Their people's communication is...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst does have some content, but it isn't as comprehensive as what I have seen from other...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We used the system as a way to jump-start our data warehousing strategy. The solution was marketed...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a subscription with Health Catalyst, and the labor is included. We pay our yearly fee, and...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Health Catalyst is highly engaged with our facility. We have weekly calls with our account manager...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very technically challenging. It is not easy to log in to, and it is not a simple...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We provided most of the training. The vendor provided some training decks but not a lot, and those...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is certainly no shortage of staff members to ask questions to, and they do help, but the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We wanted one place to store both claims and clinical data, so we engaged with the vendor. The...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ROI on the system is yet to be seen. That is partially because we are not yet done implementing,...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

On one hand, we got what we paid for, but even in considering the price between this system and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor overpromised on the stability of the system and the amount of expertise and technical...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Health Catalyst has great products, but when we see what we have to pay for them each year, we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst is getting much better. They are in a pretty good position right now. I would like...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We use DOS for analytics. We will pull out populations and then look for those gaps in care or...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The executives from Health Catalyst were more involved a couple of years ago. Over the years, they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like it if Health Catalyst's technologies were more simple because the vendor overbuilds...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't say that we have really asked for things that have been out of scope, but I haven't ever...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have different layers of data literacy, critical thinking, and technology use and adoption. We...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime we have questions, my support person responds within 30 seconds. That individual stayed up...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst brought us new options, and although they have new things that people like, the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

An improvement I would like to have is the ability to have a true historical look back. We cannot...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The consulting fees are more than we had hoped for. Once the system is up and running, then the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We aren't using everything we have bought. We are paying for more than we are using. I would...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give the vendor a perfect score for support during COVID-19. They have been great. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst is better than any of their competitors at driving outcomes. They strongly...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The current product functionality is meeting my needs considering that I live in the system every...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The leadership in our information services department sees the solution as part of our future. I...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst could probably do better with ongoing training. Their initial training when they...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst's training is very thorough. Their development is quick, and we get things as they...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We still have occasional load failures with Health Catalyst Data Operating System. We have to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is very skilled in creating the software products that we need. They are forward thinking....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would tell others that the vendor listens to our needs. They have delivered on what we have...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There is a bit of a learning curve with the amount of clinical data that we are throwing into the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are a lot of things that we have suggested to make the system easier to use, and Health...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor’s customer service and willingness to work and be a partner with our customers are very...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Something that was disappointing to me when I got under the hood of the product was that the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor's implementation was extremely strong; they have been a really great partner. They bring...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has had releases for new technologies and components. We haven't adopted all of them, but...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The outcomes from the product just depend on what we want to focus on as an organization. Getting...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of the system functioning the way it was promised to function, the business has changed a...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system integrates extremely well. The system has to be able to integrate, interoperate, and send...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use Health Catalyst Data Operating System for many things, including the development of an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst has an analytics summit each year to support their users. Before the summit, Health...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would love to see a more defined road map of the next two to three years for Health Catalyst Data...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor was very good at the implementation and upgrade portion of their business, and the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support is great. Support is one of the things that the vendor does right, especially...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would not buy the solution again, knowing what I know today. We would probably still invest in the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I had to list the key functions that the vendor is providing for us, those would be hosting our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's application came with some canned measures. Health Catalyst excels at being flexible...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The trouble with me is that I am old school. I know how to make sense of data. Organizations have to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product has given us the ability to get data to measure ourselves. That is the outcome. We have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst is a little pricey. But they are eating the cost for another product that we have,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Health Catalyst's strength is on the warehouse side. What they have done on the back end continues...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I just sat through an update on our training program, and the knowledge and discourse coming out of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

It is a work in progress to go from a private, start-up company to being a publicly traded company....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor needs to have a little more consistency in how they train and vet their support people....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The people from Health Catalyst who did the training for our staff were great.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we started working with Health Catalyst, I liked that they were a privately held company. They...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

On the services side, Health Catalyst is still a small operation, and their commitments are often...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation with Health Catalyst was just a lot at once. Now that we have been with them for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can see where we could get charged for additional things with Health Catalyst. Sometimes there are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst basically has a subscription model. That is their preferred model, so as they...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think Health Catalyst has become less focused on their tool set and more focused on their services...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t come across companies very often that really walk the walk of their mission, but I truly...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform lacks some of the ability to provide all the analytics that we want. The product isn't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We found a number of significant issues related to the platform during the implementation and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We continue to have significant issues related to follow-through with the Health Catalyst team.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial training from the vendor was very good. There really isn't any ongoing training, so we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform is very strong and flexible. The typical end user is someone with technical skills...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF