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Health Catalyst Analytics Platform
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
CMO
Every single Health Catalyst person I have interacted with has a passion for healthcare improvement...
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CMO
Health Catalyst’s products are excellent, particularly their dashboards.
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VP/Other Executive
Health Catalyst's services have been good. They have combined the technology with consulting...
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CEO/President
Health Catalyst doesn't have the expertise to proactively solve problems. They are not going to be...
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CEO/President
Health Catalyst has great people, and their core values are right. I appreciate the vendor's work...
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CEO/President
The DOS system is good at its core. For large customers, the performance scalability and data volume...
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CEO/President
Health Catalyst does not have a clear direction and has veered away from their vision with the...
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Analyst/Coordinator
We have all the support we need from Health Catalyst, and the system has been flawless. We have been...
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COO
The adoption of Health Catalyst's data operating system was to mobilize and deploy another system....
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COO
Beyond our initial intent with the solution, Health Catalyst Data Operating System has offered us...
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COO
Health Catalyst Data Operating System is great in serving us as a repository; however, it isn't a...
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COO
The vendor has been a great client partner in working through our contractual terms and obligations....
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Director
The system does a great job when we look at aggregate data and overall risk scores. It works great...
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Director
We are excited about Health Catalyst working with John Hopkins and their Adjusted Clinical Group...
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Director
Health Catalyst has acquired several companies to enhance their product offerings. We haven't taken...
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Director
Health Catalyst's team seems to be pretty split up. Whenever something happens that isn't an...
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Director
I think that Health Catalyst is very good clinically. They know that world well. We haven't had any...
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Manager
Our relationship with Health Catalyst has benefitted us in a few ways. One is they have their own...
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Manager
We have an independent team that is capable from a technology perspective. We aren’t using Health...
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Manager
We use the data operating system to store our integrated patient data, and then we build the...
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Director
Health Catalyst is very good at what they do. Their staff members have the expertise to help us with...
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Director
Health Catalyst Data Operating System is not perfect, but it does meet our needs. It has some...
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Director
I have never had an issue with Health Catalyst Data Operating System doing what Health Catalyst says...
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Director
Our IT staff and data engineers are pretty technical, yet there are certain things that Health...
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Director
If we are willing to pay, Health Catalyst is really good at delivering new technology. Every six to...
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Director
We have a lead project manager from Health Catalyst, but I usually talk to their account manager,...
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Director
One of the reasons that we chose Health Catalyst is that they drive our operational processes and...
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Director
When we did an assessment of the cloud offering, it was too much for the organization to take up...
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Director
Health Catalyst is in a very good place right now. They have an offering called a population...
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Director
One big issue that we have is the way the data refresh happens. Every time we refresh the data, we...
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Director
I really want to have the rest of the FHIR services enabled for our on-premises clients. That is...
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Director
Pretty much everybody is happy utilizing the data. If we look at the HIMSS Adoption Model for...
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CIO
We are happy with the organizational and governance adjustments that Health Catalyst has made...
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CIO
If Health Catalyst had more prebuilt, machine-learning algorithms that could sit on top of our...
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VP/Other Executive
We tried a couple of other things, then we came back to the table and knew that we needed Health...
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VP/Other Executive
During the implementation, we had multiple different project managers throughout a very short period...
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VP/Other Executive
The system is really easy to use for trained developers. I would give Health Catalyst a lower score...
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VP/Other Executive
The reason we wanted the relationship with Health Catalyst was for the data operating system. That...
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VP/Other Executive
When the vendor was designing another version of the product, we realized very quickly that they...
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VP/Other Executive
I do not think there is a product that meets all of our needs, and if there is, then we have to make...
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VP/Other Executive
We have recommended the product, but when comparing options, organizations that are looking for a...
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VP/Other Executive
Health Catalyst does charge us for FTEs. We have had to remove dependencies on FTEs because of how...
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CEO/President
The Health Catalyst system is not part of our long-term plans. We are getting ready to actually shut...
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CEO/President
The system has been working fine for us. It is great. The vendor’s support and executive involvement...
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Director
Health Catalyst Data Operating System is doing well. We are very pleased with it. We got involved...
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Director
There is always a basic master person index, but then there is also master provider information that...
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Director
We have had a really good integrative collaboration and development relationship with Health...
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Director
Health Catalyst has not nickel-and-dimed us at all. They have been awesome. Frankly, our...
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Director
Nothing has changed at all since Health Catalyst has gone public. I was a little concerned there...
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VP/Other Executive
The large amount of data needed to bridge things together isn't marketed enough from Health...
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VP/Other Executive
Health Catalyst is an expert in advising how to use data. We work together on what we want to view...
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VP/Other Executive
The vendor's staff members are very responsive. Health Catalyst has something called Atlas and an...
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Manager
Health Catalyst is good at helping and supporting us in the things that we need. I don't think that...
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Manager
The solution's interoperability has been a thorn in our side recently. I don't think that any...
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Manager
The only sticky point with Health Catalyst is that their technology isn't as robust as it should be....
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Manager
Our needs have progressed over the years at the same rate as Health Catalyst's abilities. It seems...
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Manager
For the vendor to be proactive, they would need to anticipate and solve issues before we even knew...
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Manager
Health Catalyst always claims that they want to produce tangible outcomes. They haven't had many...
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Manager
The solution is expensive, but the vendor can be really flexible about its price when we need them...
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Manager
Health Catalyst has worked with us really well to accomplish the things that we need the product to...
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VP/Other Executive
We have a best-of-breed environment where we are trying to weave together many systems, so there are...
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VP/Other Executive
Health Catalyst is one of the best organizations to work with. They have a solid tool set and solid...
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VP/Other Executive
We have recurring calls with people from Health Catalyst, and we have a solid communication strategy...
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Director
For the most part, the solution is a solid data warehouse. But as we become more advanced and want...
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Director
Where the vendor ends up nickel-and-diming is with the professional services. Whenever our account...
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Director
The vendor has not made any improvements to the training. With implementations, one of the major...
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Director
We have had several projects where Health Catalyst has been driving outcomes during the past year....
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Director
The technical support is pretty good when we report issues. We are not getting proactive service on...
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Director
If I were to recommend the system to a friend, I would be very clear on where the limitations are...
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VP/Other Executive
The users never really adopted and understood the system. Things could have been different if...
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VP/Other Executive
Health Catalyst could have really dug in and said they would give us an awesome deal, but they...
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VP/Other Executive
We pay Health Catalyst a lot of money each year; we pay millions of dollars. We do not get almost...
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Manager
We are still working through some kinks with the system. The platform has changed a handful of times...
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Manager
Health Catalyst does the best they can to support us. Sometimes customer service can be a little...
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Manager
We never really had training on the system. We just figured it out. Not a lot has changed in the system....
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Director
The system is good, but it may not be a part of our long-term plans. We may not need those...
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Director
The vendor trained us. They either came out or did remote training.
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Director
The support people are very responsive. One major executive is very involved, and that is terrific....
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CIO
In terms of things the vendor could improve, the first thing would be to create a consistency of...
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CIO
I don’t always know how many issues are due to the vendor's lack of functionality and how many...
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CIO
The reason I consider the system to be a master data management solution is that it takes data sets...
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CMIO
Health Catalyst is knowledgeable, and they are good partners. They seem to have a vested interest in...
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CMIO
DOS can be a little funky for our technical team to use. It is hard to say whether the issue is DOS...
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CMIO
Health Catalyst seems to have a nice portfolio of projects they have done with other customers, but...
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VP/Other Executive
Health Catalyst needs to ingest the work we have done and make it enterprise-wide because I think...
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VP/Other Executive
When we are on multiple EMRs, the integration is pretty easy with Health Catalyst's software. I...
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CIO
I have a huge amount of respect for Health Catalyst. My general impression is that their business is...
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CIO
One way or another, Health Catalyst will be part of our long-term plan. We will transition to our...
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CIO
In terms of delivering out-of-the-box dashboards, the industry has matured to the point that we can...
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CIO
My guess is that Health Catalyst is probably not going to cut costs and be more lean. Health...
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Director
Health Catalyst's customer service leaves a lot to be desired. Their people's communication is...
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Director
Health Catalyst does have some content, but it isn't as comprehensive as what I have seen from other...
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Director
We used the system as a way to jump-start our data warehousing strategy. The solution was marketed...
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CIO
We have a subscription with Health Catalyst, and the labor is included. We pay our yearly fee, and...
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CIO
Health Catalyst is highly engaged with our facility. We have weekly calls with our account manager...
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Manager
The system is very technically challenging. It is not easy to log in to, and it is not a simple...
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Manager
We provided most of the training. The vendor provided some training decks but not a lot, and those...
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Manager
There is certainly no shortage of staff members to ask questions to, and they do help, but the...
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Manager
We wanted one place to store both claims and clinical data, so we engaged with the vendor. The...
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Manager
The ROI on the system is yet to be seen. That is partially because we are not yet done implementing,...
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Manager
On one hand, we got what we paid for, but even in considering the price between this system and...
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Manager
The vendor overpromised on the stability of the system and the amount of expertise and technical...
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CIO
Health Catalyst has great products, but when we see what we have to pay for them each year, we...
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Director
Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...
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Director
I can't say that we have really asked for things that have been out of scope, but I haven't ever...
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Director
We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge...
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Director
If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....
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Director
We have different layers of data literacy, critical thinking, and technology use and adoption. We...
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Director
Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The...
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VP/Other Executive
We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...
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Director
Anytime we have questions, my support person responds within 30 seconds. That individual stayed up...
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Director
Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That...
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Director
Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...
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Director
Health Catalyst brought us new options, and although they have new things that people like, the...
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Director
An improvement I would like to have is the ability to have a true historical look back. We cannot...
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VP/Other Executive
The consulting fees are more than we had hoped for. Once the system is up and running, then the...
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VP/Other Executive
The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...
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VP/Other Executive
When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with...
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VP/Other Executive
Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...
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VP/Other Executive
We aren't using everything we have bought. We are paying for more than we are using. I would...
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VP/Other Executive
I would give the vendor a perfect score for support during COVID-19. They have been great. The...
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VP/Other Executive
Health Catalyst is better than any of their competitors at driving outcomes. They strongly...
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Director
The current product functionality is meeting my needs considering that I live in the system every...
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Analyst/Coordinator
The leadership in our information services department sees the solution as part of our future. I...
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Analyst/Coordinator
With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...
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Analyst/Coordinator
Health Catalyst could probably do better with ongoing training. Their initial training when they...
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CIO
We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...
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Director
Health Catalyst's training is very thorough. Their development is quick, and we get things as they...
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Director
Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health...
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Director
We still have occasional load failures with Health Catalyst Data Operating System. We have to...
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VP/Other Executive
The vendor is very skilled in creating the software products that we need. They are forward thinking....
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VP/Other Executive
I would tell others that the vendor listens to our needs. They have delivered on what we have...
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Director
Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest...
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Director
Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...
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CMIO
Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed...
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CMIO
Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...
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CMO
I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale...
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CEO/President
There is a bit of a learning curve with the amount of clinical data that we are throwing into the...
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CEO/President
There are a lot of things that we have suggested to make the system easier to use, and Health...
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VP/Other Executive
The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...
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VP/Other Executive
We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...
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VP/Other Executive
When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...
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VP/Other Executive
The vendor’s customer service and willingness to work and be a partner with our customers are very...
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VP/Other Executive
Something that was disappointing to me when I got under the hood of the product was that the...
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