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Health Catalyst Analytics Platform Comments
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User Commentary

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Manager

Our relationship with Health Catalyst has benefitted us in a few ways. One is they have their own...

Jul 2021
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Manager

We have an independent team that is capable from a technology perspective. We aren’t using Health...

Jul 2021
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Manager

We use the data operating system to store our integrated patient data, and then we build the...

Jul 2021
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Director

Health Catalyst is very good at what they do. Their staff members have the expertise to help us with...

Jul 2021
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(0)
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Director

Health Catalyst Data Operating System is not perfect, but it does meet our needs. It has some...

Jul 2021
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Director

I have never had an issue with Health Catalyst Data Operating System doing what Health Catalyst says...

Jul 2021
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Director

Our IT staff and data engineers are pretty technical, yet there are certain things that Health...

Jul 2021
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Director

If we are willing to pay, Health Catalyst is really good at delivering new technology. Every six to...

Jul 2021
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Director

We have a lead project manager from Health Catalyst, but I usually talk to their account manager,...

Jul 2021
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Director

One of the reasons that we chose Health Catalyst is that they drive our operational processes and...

Jul 2021
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Director

When we did an assessment of the cloud offering, it was too much for the organization to take up...

Jul 2021
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Director

Health Catalyst is in a very good place right now. They have an offering called a population...

Jul 2021
||
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Director

One big issue that we have is the way the data refresh happens. Every time we refresh the data, we...

Jul 2021
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Director

I really want to have the rest of the FHIR services enabled for our on-premises clients. That is...

Jul 2021
||
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Director

Pretty much everybody is happy utilizing the data. If we look at the HIMSS Adoption Model for...

Jul 2021
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(0)
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CIO

We are happy with the organizational and governance adjustments that Health Catalyst has made...

Jul 2021
||
(0)
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CIO

If Health Catalyst had more prebuilt, machine-learning algorithms that could sit on top of our...

Jul 2021
||
(0)
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VP/Other Executive

We tried a couple of other things, then we came back to the table and knew that we needed Health...

Jul 2021
||
(0)
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VP/Other Executive

During the implementation, we had multiple different project managers throughout a very short period...

Jul 2021
||
(0)
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VP/Other Executive

The system is really easy to use for trained developers. I would give Health Catalyst a lower score...

Jul 2021
||
(0)
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VP/Other Executive

The reason we wanted the relationship with Health Catalyst was for the data operating system. That...

Jul 2021
||
(0)
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VP/Other Executive

When the vendor was designing another version of the product, we realized very quickly that they...

Jul 2021
||
(0)
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VP/Other Executive

I do not think there is a product that meets all of our needs, and if there is, then we have to make...

Jul 2021
||
(0)
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VP/Other Executive

We have recommended the product, but when comparing options, organizations that are looking for a...

Jul 2021
||
(0)
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VP/Other Executive

Health Catalyst does charge us for FTEs. We have had to remove dependencies on FTEs because of how...

Jul 2021
||
(0)
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CEO/President

The Health Catalyst system is not part of our long-term plans. We are getting ready to actually shut...

Jun 2021
||
(0)
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CEO/President

The system has been working fine for us. It is great. The vendor’s support and executive involvement...

Jun 2021
||
(0)
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Director

Health Catalyst Data Operating System is doing well. We are very pleased with it. We got involved...

Jun 2021
||
(0)
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Director

There is always a basic master person index, but then there is also master provider information that...

Jun 2021
||
(0)
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Director

We have had a really good integrative collaboration and development relationship with Health...

Jun 2021
||
(0)
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Director

Health Catalyst has not nickel-and-dimed us at all. They have been awesome. Frankly, our...

Jun 2021
||
(0)
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Director

Nothing has changed at all since Health Catalyst has gone public. I was a little concerned there...

Jun 2021
||
(0)
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VP/Other Executive

The large amount of data needed to bridge things together isn't marketed enough from Health...

Jun 2021
||
(0)
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VP/Other Executive

Health Catalyst is an expert in advising how to use data. We work together on what we want to view...

Jun 2021
||
(0)
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VP/Other Executive

The vendor's staff members are very responsive. Health Catalyst has something called Atlas and an...

Jun 2021
||
(0)
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Manager

Health Catalyst is good at helping and supporting us in the things that we need. I don't think that...

Jun 2021
||
(0)
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Manager

The solution's interoperability has been a thorn in our side recently. I don't think that any...

Jun 2021
||
(0)
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Manager

The only sticky point with Health Catalyst is that their technology isn't as robust as it should be....

Jun 2021
||
(0)
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Manager

Our needs have progressed over the years at the same rate as Health Catalyst's abilities. It seems...

Jun 2021
||
(0)
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Manager

For the vendor to be proactive, they would need to anticipate and solve issues before we even knew...

Jun 2021
||
(0)
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Manager

Health Catalyst always claims that they want to produce tangible outcomes. They haven't had many...

Jun 2021
||
(0)
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Manager

The solution is expensive, but the vendor can be really flexible about its price when we need them...

Jun 2021
||
(0)
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Manager

Health Catalyst has worked with us really well to accomplish the things that we need the product to...

Jun 2021
||
(0)
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VP/Other Executive

We have a best-of-breed environment where we are trying to weave together many systems, so there are...

Jun 2021
||
(0)
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VP/Other Executive

Health Catalyst is one of the best organizations to work with. They have a solid tool set and solid...

Jun 2021
||
(0)
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VP/Other Executive

We have recurring calls with people from Health Catalyst, and we have a solid communication strategy...

Jun 2021
||
(0)
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Director

For the most part, the solution is a solid data warehouse. But as we become more advanced and want...

Jun 2021
||
(0)
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Director

Where the vendor ends up nickel-and-diming is with the professional services. Whenever our account...

Jun 2021
||
(0)
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 or  to see details.

Director

The vendor has not made any improvements to the training. With implementations, one of the major...

Jun 2021
||
(0)
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 or  to see details.

Director

We have had several projects where Health Catalyst has been driving outcomes during the past year....

Jun 2021
||
(0)
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Director

The technical support is pretty good when we report issues. We are not getting proactive service on...

Jun 2021
||
(0)
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Director

If I were to recommend the system to a friend, I would be very clear on where the limitations are...

Jun 2021
||
(0)
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VP/Other Executive

The users never really adopted and understood the system. Things could have been different if...

Jun 2021
||
(0)
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VP/Other Executive

Health Catalyst could have really dug in and said they would give us an awesome deal, but they...

Jun 2021
||
(0)
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VP/Other Executive

We pay Health Catalyst a lot of money each year; we pay millions of dollars. We do not get almost...

May 2021
||
(0)
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Manager

We are still working through some kinks with the system. The platform has changed a handful of times...

Apr 2021
||
(0)
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Manager

Health Catalyst does the best they can to support us. Sometimes customer service can be a little...

Apr 2021
||
(0)
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Manager

We never really had training on the system. We just figured it out. Not a lot has changed in the system....

Apr 2021
||
(0)
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Director

The system is good, but it may not be a part of our long-term plans. We may not need those...

Apr 2021
||
(0)
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 or  to see details.

Director

The vendor trained us. They either came out or did remote training.

Apr 2021
||
(0)
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Director

The support people are very responsive. One major executive is very involved, and that is terrific....

Apr 2021
||
(0)
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CIO

In terms of things the vendor could improve, the first thing would be to create a consistency of...

Apr 2021
||
(0)
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CIO

I don’t always know how many issues are due to the vendor's lack of functionality and how many...

Apr 2021
||
(0)
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CIO

The reason I consider the system to be a master data management solution is that it takes data sets...

Apr 2021
||
(0)
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CMIO

Health Catalyst is knowledgeable, and they are good partners. They seem to have a vested interest in...

Mar 2021
||
(0)
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CMIO

DOS can be a little funky for our technical team to use. It is hard to say whether the issue is DOS...

Mar 2021
||
(0)
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CMIO

Health Catalyst seems to have a nice portfolio of projects they have done with other customers, but...

Mar 2021
||
(0)
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VP/Other Executive

Health Catalyst needs to ingest the work we have done and make it enterprise-wide because I think...

Mar 2021
||
(0)
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VP/Other Executive

When we are on multiple EMRs, the integration is pretty easy with Health Catalyst's software. I...

Mar 2021
||
(0)
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CIO

I have a huge amount of respect for Health Catalyst. My general impression is that their business is...

Mar 2021
||
(0)
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CIO

One way or another, Health Catalyst will be part of our long-term plan. We will transition to our...

Mar 2021
||
(0)
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 or  to see details.

CIO

In terms of delivering out-of-the-box dashboards, the industry has matured to the point that we can...

Mar 2021
||
(0)
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CIO

My guess is that Health Catalyst is probably not going to cut costs and be more lean. Health...

Mar 2021
||
(0)
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Director

Health Catalyst's customer service leaves a lot to be desired. Their people's communication is...

Mar 2021
||
(0)
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Director

Health Catalyst does have some content, but it isn't as comprehensive as what I have seen from other...

Mar 2021
||
(0)
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 or  to see details.

Director

We used the system as a way to jump-start our data warehousing strategy. The solution was marketed...

Mar 2021
||
(0)
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CIO

We have a subscription with Health Catalyst, and the labor is included. We pay our yearly fee, and...

Mar 2021
||
(0)
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CIO

Health Catalyst is highly engaged with our facility. We have weekly calls with our account manager...

Mar 2021
||
(0)
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Manager

The system is very technically challenging. It is not easy to log in to, and it is not a simple...

Feb 2021
||
(0)
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Manager

We provided most of the training. The vendor provided some training decks but not a lot, and those...

Feb 2021
||
(0)
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Manager

There is certainly no shortage of staff members to ask questions to, and they do help, but the...

Feb 2021
||
(0)
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Manager

We wanted one place to store both claims and clinical data, so we engaged with the vendor. The...

Feb 2021
||
(0)
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Manager

The ROI on the system is yet to be seen. That is partially because we are not yet done implementing,...

Feb 2021
||
(0)
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Manager

On one hand, we got what we paid for, but even in considering the price between this system and...

Feb 2021
||
(0)
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Manager

The vendor overpromised on the stability of the system and the amount of expertise and technical...

Feb 2021
||
(0)
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CIO

Health Catalyst has great products, but when we see what we have to pay for them each year, we...

Jan 2021
||
(0)
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Director

Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...

Jan 2021
||
(0)
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 or  to see details.

Director

I can't say that we have really asked for things that have been out of scope, but I haven't ever...

Jan 2021
||
(0)
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Director

We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge...

Jan 2021
||
(0)
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Director

If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....

Jan 2021
||
(0)
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Director

We have different layers of data literacy, critical thinking, and technology use and adoption. We...

Jan 2021
||
(0)
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Director

Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The...

Jan 2021
||
(0)
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VP/Other Executive

We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...

Jan 2021
||
(0)
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Director

Anytime we have questions, my support person responds within 30 seconds. That individual stayed up...

Jan 2021
||
(0)
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Director

Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That...

Jan 2021
||
(0)
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Director

Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...

Jan 2021
||
(0)
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Director

Health Catalyst brought us new options, and although they have new things that people like, the...

Dec 2020
||
(0)
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Director

An improvement I would like to have is the ability to have a true historical look back. We cannot...

Dec 2020
||
(0)
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VP/Other Executive

The consulting fees are more than we had hoped for. Once the system is up and running, then the...

Nov 2020
||
(0)
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VP/Other Executive

The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...

Nov 2020
||
(0)
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VP/Other Executive

When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

We aren't using everything we have bought. We are paying for more than we are using. I would...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

I would give the vendor a perfect score for support during COVID-19. They have been great. The...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Health Catalyst is better than any of their competitors at driving outcomes. They strongly...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The current product functionality is meeting my needs considering that I live in the system every...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The leadership in our information services department sees the solution as part of our future. I...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Health Catalyst could probably do better with ongoing training. Their initial training when they...

Nov 2020
||
(0)
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CIO

We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...

Nov 2020
||
(0)
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Director

Health Catalyst's training is very thorough. Their development is quick, and we get things as they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health...

Nov 2020
||
(0)
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 or  to see details.

Director

We still have occasional load failures with Health Catalyst Data Operating System. We have to...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

The vendor is very skilled in creating the software products that we need. They are forward thinking....

Oct 2020
||
(0)
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VP/Other Executive

I would tell others that the vendor listens to our needs. They have delivered on what we have...

Oct 2020
||
(0)
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Director

Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest...

Oct 2020
||
(0)
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 or  to see details.

Director

Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...

Oct 2020
||
(0)
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 or  to see details.

CMIO

Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed...

Oct 2020
||
(0)
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 or  to see details.

CMIO

Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...

Oct 2020
||
(0)
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CMO

I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale...

Oct 2020
||
(0)
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CEO/President

There is a bit of a learning curve with the amount of clinical data that we are throwing into the...

Oct 2020
||
(0)
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CEO/President

There are a lot of things that we have suggested to make the system easier to use, and Health...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...

Oct 2020
||
(0)
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VP/Other Executive

We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...

Oct 2020
||
(0)
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VP/Other Executive

When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...

Oct 2020
||
(0)
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VP/Other Executive

The vendor’s customer service and willingness to work and be a partner with our customers are very...

Oct 2020
||
(0)
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VP/Other Executive

Something that was disappointing to me when I got under the hood of the product was that the...

Oct 2020
||
(0)
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CIO

The vendor's implementation was extremely strong; they have been a really great partner. They bring...

Aug 2020
||
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CIO

The vendor has had releases for new technologies and components. We haven't adopted all of them, but...

Aug 2020
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CIO

The outcomes from the product just depend on what we want to focus on as an organization. Getting...

Aug 2020
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CIO

In terms of the system functioning the way it was promised to function, the business has changed a...

Aug 2020
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CIO

The system integrates extremely well. The system has to be able to integrate, interoperate, and send...

Aug 2020
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VP/Other Executive

We use Health Catalyst Data Operating System for many things, including the development of an...

Jul 2020
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VP/Other Executive

Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their...

Jul 2020
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VP/Other Executive

Health Catalyst has an analytics summit each year to support their users. Before the summit, Health...

Jul 2020
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VP/Other Executive

I would love to see a more defined road map of the next two to three years for Health Catalyst Data...

Jul 2020
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