Health Catalyst Analytics Platform Comments

 

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Current Time Inside Cache Tag Helper: 10/29/2020 2:19:15 PM and Model.EvProductId = 92311

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User Commentary

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VP/Other Executive

Service and Support

The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...

Oct 2020
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VP/Other Executive

Service and Support

We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...

Oct 2020
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VP/Other Executive

Service and Support

When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...

Oct 2020
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VP/Other Executive

Service and Support

The vendor’s customer service and willingness to work and be a partner with our customers are very...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Something that was disappointing to me when I got under the hood of the product was that the...

Oct 2020
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CIO

Implementation and Training

The vendor's implementation was extremely strong; they have been a really great partner. They bring...

Aug 2020
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CIO

Functionality and Upgrades

The vendor has had releases for new technologies and components. We haven't adopted all of them, but...

Aug 2020
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CIO

Future Outlook

The outcomes from the product just depend on what we want to focus on as an organization. Getting...

Aug 2020
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CIO

Service and Support

In terms of the system functioning the way it was promised to function, the business has changed a...

Aug 2020
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CIO

Interfacing and Integration

The system integrates extremely well. The system has to be able to integrate, interoperate, and send...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We use Health Catalyst Data Operating System for many things, including the development of an...

Jul 2020
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VP/Other Executive

Relationship

Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their...

Jul 2020
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VP/Other Executive

Service and Support

Health Catalyst has an analytics summit each year to support their users. Before the summit, Health...

Jul 2020
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VP/Other Executive

Other Observations & Comments

I would love to see a more defined road map of the next two to three years for Health Catalyst Data...

Jul 2020
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VP/Other Executive

Implementation and Training

The vendor was very good at the implementation and upgrade portion of their business, and the...

Jul 2020
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VP/Other Executive

Service and Support

The vendor's support is great. Support is one of the things that the vendor does right, especially...

Jul 2020
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VP/Other Executive

Other Observations & Comments

A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what...

Jul 2020
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VP/Other Executive

Other Observations & Comments

I would not buy the solution again, knowing what I know today. We would probably still invest in the...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

If I had to list the key functions that the vendor is providing for us, those would be hosting our...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor's application came with some canned measures. Health Catalyst excels at being flexible...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The trouble with me is that I am old school. I know how to make sense of data. Organizations have to...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The product has given us the ability to get data to measure ourselves. That is the outcome. We have...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Health Catalyst is a little pricey. But they are eating the cost for another product that we have,...

Jul 2020
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VP/Other Executive

Relationship

The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a...

Jul 2020
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VP/Other Executive

Future Outlook

We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Health Catalyst's strength is on the warehouse side. What they have done on the back end continues...

Jul 2020
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CMIO

Service and Support

Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during...

Jul 2020
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CMIO

ROI / Cost (care and feeding)

Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.

Jul 2020
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CMIO

Relationship

Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...

Jul 2020
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CIO

Implementation and Training

I just sat through an update on our training program, and the knowledge and discourse coming out of...

Jun 2020
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CIO

Relationship

I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...

Jun 2020
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CIO

Other Observations & Comments

It is a work in progress to go from a private, start-up company to being a publicly traded company....

Jun 2020
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Director

Service and Support

The vendor needs to have a little more consistency in how they train and vet their support people....

Jun 2020
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Director

Implementation and Training

The people from Health Catalyst who did the training for our staff were great.

Jun 2020
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Director

Technology

The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms....

Jun 2020
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VP/Other Executive

Relationship

When we started working with Health Catalyst, I liked that they were a privately held company. They...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

On the services side, Health Catalyst is still a small operation, and their commitments are often...

Jun 2020
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Manager

Implementation and Training

The implementation with Health Catalyst was just a lot at once. Now that we have been with them for...

Jun 2020
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Manager

Other Observations & Comments

Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it....

Jun 2020
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Manager

Lessons Learned

We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We...

Jun 2020
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Manager

Service and Support

Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple...

Jun 2020
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Manager

Functionality and Upgrades

Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I can see where we could get charged for additional things with Health Catalyst. Sometimes there are...

Jun 2020
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Director

Other Observations & Comments

We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...

Jun 2020
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Director

Service and Support

When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...

Jun 2020
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Director

Other Observations & Comments

Health Catalyst basically has a subscription model. That is their preferred model, so as they...

Jun 2020
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Director

Service and Support

I think Health Catalyst has become less focused on their tool set and more focused on their services...

Jun 2020
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Director

Relationship

I don’t come across companies very often that really walk the walk of their mission, but I truly...

Jun 2020
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Director

Functionality and Upgrades

The platform lacks some of the ability to provide all the analytics that we want. The product isn't...

May 2020
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Director

Functionality and Upgrades

We found a number of significant issues related to the platform during the implementation and...

May 2020
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Director

ROI / Cost (care and feeding)

We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...

May 2020
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Director

Service and Support

We continue to have significant issues related to follow-through with the Health Catalyst team.

May 2020
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Director

Relationship

The initial training from the vendor was very good. There really isn't any ongoing training, so we...

May 2020
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Director

Future Outlook

The platform is very strong and flexible. The typical end user is someone with technical skills...

May 2020
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Manager

Other Observations & Comments

We are installing a different vendor's product. It was recommended that we get an enterprise data...

May 2020
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Manager

Relationship

Health Catalyst most certainly keeps their promises. The vendor is wonderful to work with and very...

May 2020
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Manager

ROI / Cost (care and feeding)

The pricing is set. Health Catalyst offers a different contract for less money, but we haven't taken...

May 2020
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Manager

Implementation and Training

There is a lot of online training. We don't use trainers in an online classroom. We have two point...

May 2020
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Manager

Relationship

No one is perfect, but Health Catalyst stays with us and is available. We can call or email some of...

May 2020
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Manager

Interfacing and Integration

Health Catalyst is known as an outcomes company. They drive tangible outcomes. We have picked up on...

May 2020
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Manager

Functionality and Upgrades

We think the world of Health Catalyst. They are awesome. Their implementations are stellar. The...

May 2020
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Manager

Functionality and Upgrades

We have to be super technical to go into the system and query it. Not just anyone can go into the...

May 2020
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Manager

Sales and Contracting

Overall, I am as pleased as I have ever been with the vendor’s product. It is definitely not...

Apr 2020
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Manager

Relationship

The vendor has been very responsive during the COVID-19 crisis. I give them high marks. The vendor...

Apr 2020
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Manager

Functionality and Upgrades

I believe we are on the current version of the product. We have recently made some conscious efforts...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor is very flexible and accommodating with contract terms. They don’t charge a la carte like...

Apr 2020
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Manager

Functionality and Upgrades

The product has so much functionality that we simply haven’t had the time or energy to tap into. We...

Apr 2020
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Manager

Relationship

The vendor’s executive involvement has been amazing, and the vendor has absolutely driven tangible...

Apr 2020
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Manager

Future Outlook

Things in the technology world can be very good, but there will always be one or two flaws that keep...

Apr 2020
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Manager

Functionality and Upgrades

The vendor could provide slightly more intuitive user interfaces. That is something that everyone...

Apr 2020
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Manager

Service and Support

The vendor is very good with their service, but in terms of proactivity, they could detect problems...

Apr 2020
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Manager

Relationship

The vendor gets incredibly high marks for their personalization of services. We have always felt...

Apr 2020
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CEO/President

Interfacing and Integration

The product is not really doing much in relation to our integration goals other than allowing me to...

Apr 2020
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CEO/President

Functionality and Upgrades

I am pleased with the product quality. The product needs to have different levels of analysis. The...

Apr 2020
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CEO/President

Functionality and Upgrades

The ease of use is good, but the system is not that intuitive. Things are loaded in and are coded...

Apr 2020
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CEO/President

Functionality and Upgrades

There needs to be a more patient-centric view with the system so that we can understand the causes...

Apr 2020
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Director

Service and Support

We have been getting consistent user support, and Health Catalyst always believes that the...

Apr 2020
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Director

Technology

Health Catalyst does support our interoperability goals at the data level because that is how we...

Apr 2020
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Director

Relationship

The vendor executives are pretty open. There were times when we had them come in and give their...

Apr 2020
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Director

Functionality and Upgrades

Everything Health Catalyst has made for us has been excellent, like dashboards. And all we have done...

Feb 2020
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Director

Functionality and Upgrades

The system’s ease of use has been fantastic for us. Health Catalyst’s has been pretty good about...