Health Catalyst Analytics Platform Comments

 
 View Product Scores

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/29/2020 2:19:15 PM and Model.EvProductId = 92311

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Service and Support

The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor’s customer service and willingness to work and be a partner with our customers are very...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Something that was disappointing to me when I got under the hood of the product was that the...

Oct 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The vendor's implementation was extremely strong; they have been a really great partner. They bring...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The vendor has had releases for new technologies and components. We haven't adopted all of them, but...

Aug 2020
 Helpful

 or  to see details.

CIO

Future Outlook

The outcomes from the product just depend on what we want to focus on as an organization. Getting...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

In terms of the system functioning the way it was promised to function, the business has changed a...

Aug 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The system integrates extremely well. The system has to be able to integrate, interoperate, and send...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use Health Catalyst Data Operating System for many things, including the development of an...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Health Catalyst has an analytics summit each year to support their users. Before the summit, Health...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would love to see a more defined road map of the next two to three years for Health Catalyst Data...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor was very good at the implementation and upgrade portion of their business, and the...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support is great. Support is one of the things that the vendor does right, especially...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would not buy the solution again, knowing what I know today. We would probably still invest in the...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If I had to list the key functions that the vendor is providing for us, those would be hosting our...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor's application came with some canned measures. Health Catalyst excels at being flexible...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The trouble with me is that I am old school. I know how to make sense of data. Organizations have to...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product has given us the ability to get data to measure ourselves. That is the outcome. We have...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Health Catalyst is a little pricey. But they are eating the cost for another product that we have,...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Health Catalyst's strength is on the warehouse side. What they have done on the back end continues...

Jul 2020
 Helpful

 or  to see details.

CMIO

Service and Support

Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during...

Jul 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.

Jul 2020
 Helpful

 or  to see details.

CMIO

Relationship

Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...

Jul 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

I just sat through an update on our training program, and the knowledge and discourse coming out of...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

It is a work in progress to go from a private, start-up company to being a publicly traded company....

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor needs to have a little more consistency in how they train and vet their support people....

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The people from Health Catalyst who did the training for our staff were great.

Jun 2020
 Helpful

 or  to see details.

Director

Technology

The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms....

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When we started working with Health Catalyst, I liked that they were a privately held company. They...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

On the services side, Health Catalyst is still a small operation, and their commitments are often...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation with Health Catalyst was just a lot at once. Now that we have been with them for...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it....

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I can see where we could get charged for additional things with Health Catalyst. Sometimes there are...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Health Catalyst basically has a subscription model. That is their preferred model, so as they...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

I think Health Catalyst has become less focused on their tool set and more focused on their services...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

I don’t come across companies very often that really walk the walk of their mission, but I truly...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The platform lacks some of the ability to provide all the analytics that we want. The product isn't...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We found a number of significant issues related to the platform during the implementation and...

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

We continue to have significant issues related to follow-through with the Health Catalyst team.

May 2020
 Helpful

 or  to see details.

Director

Relationship

The initial training from the vendor was very good. There really isn't any ongoing training, so we...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

The platform is very strong and flexible. The typical end user is someone with technical skills...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We are installing a different vendor's product. It was recommended that we get an enterprise data...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

Health Catalyst most certainly keeps their promises. The vendor is wonderful to work with and very...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The pricing is set. Health Catalyst offers a different contract for less money, but we haven't taken...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

There is a lot of online training. We don't use trainers in an online classroom. We have two point...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

No one is perfect, but Health Catalyst stays with us and is available. We can call or email some of...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Health Catalyst is known as an outcomes company. They drive tangible outcomes. We have picked up on...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We think the world of Health Catalyst. They are awesome. Their implementations are stellar. The...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have to be super technical to go into the system and query it. Not just anyone can go into the...

May 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Overall, I am as pleased as I have ever been with the vendor’s product. It is definitely not...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been very responsive during the COVID-19 crisis. I give them high marks. The vendor...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I believe we are on the current version of the product. We have recently made some conscious efforts...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor is very flexible and accommodating with contract terms. They don’t charge a la carte like...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has so much functionality that we simply haven’t had the time or energy to tap into. We...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor’s executive involvement has been amazing, and the vendor has absolutely driven tangible...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Things in the technology world can be very good, but there will always be one or two flaws that keep...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor could provide slightly more intuitive user interfaces. That is something that everyone...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is very good with their service, but in terms of proactivity, they could detect problems...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor gets incredibly high marks for their personalization of services. We have always felt...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The product is not really doing much in relation to our integration goals other than allowing me to...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am pleased with the product quality. The product needs to have different levels of analysis. The...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The ease of use is good, but the system is not that intuitive. Things are loaded in and are coded...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There needs to be a more patient-centric view with the system so that we can understand the causes...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

We have been getting consistent user support, and Health Catalyst always believes that the...

Apr 2020
 Helpful

 or  to see details.

Director

Technology

Health Catalyst does support our interoperability goals at the data level because that is how we...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor executives are pretty open. There were times when we had them come in and give their...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Everything Health Catalyst has made for us has been excellent, like dashboards. And all we have done...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system’s ease of use has been fantastic for us. Health Catalyst’s has been pretty good about...