Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Health Catalyst Analytics Platform Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Service and Support
Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...
Login or Create an Account to see details.
Director
Future Outlook
I can't say that we have really asked for things that have been out of scope, but I haven't ever...
Login or Create an Account to see details.
Director
Implementation and Training
We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge......
Login or Create an Account to see details.
Director
Functionality and Upgrades
If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....
Login or Create an Account to see details.
Director
Other Observations & Comments
We have different layers of data literacy, critical thinking, and technology use and adoption. We...
Login or Create an Account to see details.
Director
Service and Support
Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The......
Login or Create an Account to see details.
VP/Other Executive
Relationship
We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...
Login or Create an Account to see details.
Director
Service and Support
Anytime we have questions, my support person responds within 30 seconds. That individual stayed up......
Login or Create an Account to see details.
Director
Relationship
Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That......
Login or Create an Account to see details.
Director
Functionality and Upgrades
Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Health Catalyst brought us new options, and although they have new things that people like, the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
An improvement I would like to have is the ability to have a true historical look back. We cannot...
Login or Create an Account to see details.
VP/Other Executive
Sales and Contracting
The consulting fees are more than we had hoped for. Once the system is up and running, then the...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with......
Login or Create an Account to see details.
VP/Other Executive
Future Outlook
Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...
Login or Create an Account to see details.
VP/Other Executive
Lessons Learned
We aren't using everything we have bought. We are paying for more than we are using. I would...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I would give the vendor a perfect score for support during COVID-19. They have been great. The...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
Health Catalyst is better than any of their competitors at driving outcomes. They strongly...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The current product functionality is meeting my needs considering that I live in the system every...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The leadership in our information services department sees the solution as part of our future. I...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Health Catalyst could probably do better with ongoing training. Their initial training when they...
Login or Create an Account to see details.
CIO
Relationship
We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...
Login or Create an Account to see details.
Director
Implementation and Training
Health Catalyst's training is very thorough. Their development is quick, and we get things as they......
Login or Create an Account to see details.
Director
Functionality and Upgrades
Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health......
Login or Create an Account to see details.
Director
Functionality and Upgrades
We still have occasional load failures with Health Catalyst Data Operating System. We have to...
Login or Create an Account to see details.
VP/Other Executive
Technology
The vendor is very skilled in creating the software products that we need. They are forward thinking.......
Login or Create an Account to see details.
VP/Other Executive
Relationship
I would tell others that the vendor listens to our needs. They have delivered on what we have...
Login or Create an Account to see details.
Director
Relationship
Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest......
Login or Create an Account to see details.
Director
Functionality and Upgrades
Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...
Login or Create an Account to see details.
CMIO
Lessons Learned
Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed......
Login or Create an Account to see details.
CMIO
Service and Support
Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...
Login or Create an Account to see details.
CMO
Implementation and Training
I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale......
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
There is a bit of a learning curve with the amount of clinical data that we are throwing into the...
Login or Create an Account to see details.
CEO/President
Service and Support
There are a lot of things that we have suggested to make the system easier to use, and Health...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly......
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The vendor’s customer service and willingness to work and be a partner with our customers are very......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Something that was disappointing to me when I got under the hood of the product was that the...
Login or Create an Account to see details.
CIO
Implementation and Training
The vendor's implementation was extremely strong; they have been a really great partner. They bring......
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The vendor has had releases for new technologies and components. We haven't adopted all of them, but......
Login or Create an Account to see details.
CIO
Future Outlook
The outcomes from the product just depend on what we want to focus on as an organization. Getting...
Login or Create an Account to see details.
CIO
Service and Support
In terms of the system functioning the way it was promised to function, the business has changed a......
Login or Create an Account to see details.
CIO
Interfacing and Integration
The system integrates extremely well. The system has to be able to integrate, interoperate, and send......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We use Health Catalyst Data Operating System for many things, including the development of an...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their......
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Health Catalyst has an analytics summit each year to support their users. Before the summit, Health......
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I would love to see a more defined road map of the next two to three years for Health Catalyst Data......
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The vendor was very good at the implementation and upgrade portion of their business, and the...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The vendor's support is great. Support is one of the things that the vendor does right, especially......
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what......
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I would not buy the solution again, knowing what I know today. We would probably still invest in the......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
If I had to list the key functions that the vendor is providing for us, those would be hosting our......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The vendor's application came with some canned measures. Health Catalyst excels at being flexible...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The trouble with me is that I am old school. I know how to make sense of data. Organizations have to......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The product has given us the ability to get data to measure ourselves. That is the outcome. We have......
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
Health Catalyst is a little pricey. But they are eating the cost for another product that we have,......
Login or Create an Account to see details.
VP/Other Executive
Relationship
The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a......
Login or Create an Account to see details.
VP/Other Executive
Future Outlook
We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
Health Catalyst's strength is on the warehouse side. What they have done on the back end continues......
Login or Create an Account to see details.
CMIO
Service and Support
Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during......
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.
Login or Create an Account to see details.
CMIO
Relationship
Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...
Login or Create an Account to see details.
CIO
Implementation and Training
I just sat through an update on our training program, and the knowledge and discourse coming out of......
Login or Create an Account to see details.
CIO
Relationship
I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...
Login or Create an Account to see details.
CIO
Other Observations & Comments
It is a work in progress to go from a private, start-up company to being a publicly traded company.......
Login or Create an Account to see details.
Director
Service and Support
The vendor needs to have a little more consistency in how they train and vet their support people.......
Login or Create an Account to see details.
Director
Implementation and Training
The people from Health Catalyst who did the training for our staff were great.
Login or Create an Account to see details.
Director
Technology
The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms.......
Login or Create an Account to see details.
VP/Other Executive
Relationship
When we started working with Health Catalyst, I liked that they were a privately held company. They......
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
On the services side, Health Catalyst is still a small operation, and their commitments are often...
Login or Create an Account to see details.
Manager
Implementation and Training
The implementation with Health Catalyst was just a lot at once. Now that we have been with them for......
Login or Create an Account to see details.
Manager
Other Observations & Comments
Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it.......
Login or Create an Account to see details.
Manager
Lessons Learned
We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We......
Login or Create an Account to see details.
Manager
Service and Support
Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I can see where we could get charged for additional things with Health Catalyst. Sometimes there are......
Login or Create an Account to see details.
Director
Other Observations & Comments
We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...
Login or Create an Account to see details.
Director
Service and Support
When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...
Login or Create an Account to see details.
Director
Other Observations & Comments
Health Catalyst basically has a subscription model. That is their preferred model, so as they...
Login or Create an Account to see details.
Director
Service and Support
I think Health Catalyst has become less focused on their tool set and more focused on their services......
Login or Create an Account to see details.
Director
Relationship
I don’t come across companies very often that really walk the walk of their mission, but I truly...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The platform lacks some of the ability to provide all the analytics that we want. The product isn't......
Login or Create an Account to see details.
Director
Functionality and Upgrades
We found a number of significant issues related to the platform during the implementation and...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...
Login or Create an Account to see details.
Director
Service and Support
We continue to have significant issues related to follow-through with the Health Catalyst team.
Login or Create an Account to see details.
Director
Relationship
The initial training from the vendor was very good. There really isn't any ongoing training, so we......
Login or Create an Account to see details.
Director
Future Outlook
The platform is very strong and flexible. The typical end user is someone with technical skills...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We are installing a different vendor's product. It was recommended that we get an enterprise data...
Login or Create an Account to see details.
Manager
Relationship
Health Catalyst most certainly keeps their promises. The vendor is wonderful to work with and very......
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The pricing is set. Health Catalyst offers a different contract for less money, but we haven't taken......
Login or Create an Account to see details.
Manager
Implementation and Training
There is a lot of online training. We don't use trainers in an online classroom. We have two point......
Login or Create an Account to see details.
Manager
Relationship
No one is perfect, but Health Catalyst stays with us and is available. We can call or email some of......
Login or Create an Account to see details.
Manager
Interfacing and Integration
Health Catalyst is known as an outcomes company. They drive tangible outcomes. We have picked up on......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We think the world of Health Catalyst. They are awesome. Their implementations are stellar. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have to be super technical to go into the system and query it. Not just anyone can go into the...
Login or Create an Account to see details.
Manager
Sales and Contracting
Overall, I am as pleased as I have ever been with the vendor’s product. It is definitely not...
Login or Create an Account to see details.
Manager
Relationship
The vendor has been very responsive during the COVID-19 crisis. I give them high marks. The vendor......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I believe we are on the current version of the product. We have recently made some conscious efforts......
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor is very flexible and accommodating with contract terms. They don’t charge a la carte like......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product has so much functionality that we simply haven’t had the time or energy to tap into. We......
Login or Create an Account to see details.
Manager
Relationship
The vendor’s executive involvement has been amazing, and the vendor has absolutely driven tangible......
Login or Create an Account to see details.
Manager
Future Outlook
Things in the technology world can be very good, but there will always be one or two flaws that keep......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor could provide slightly more intuitive user interfaces. That is something that everyone...
Login or Create an Account to see details.
Manager
Service and Support
The vendor is very good with their service, but in terms of proactivity, they could detect problems......
Login or Create an Account to see details.
Manager
Relationship
The vendor gets incredibly high marks for their personalization of services. We have always felt...
Login or Create an Account to see details.
CEO/President
Interfacing and Integration
The product is not really doing much in relation to our integration goals other than allowing me to......
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I am pleased with the product quality. The product needs to have different levels of analysis. The......
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The ease of use is good, but the system is not that intuitive. Things are loaded in and are coded...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
There needs to be a more patient-centric view with the system so that we can understand the causes......
Login or Create an Account to see details.
Director
Service and Support
We have been getting consistent user support, and Health Catalyst always believes that the...
Login or Create an Account to see details.
Director
Technology
Health Catalyst does support our interoperability goals at the data level because that is how we...
Login or Create an Account to see details.
Director
Relationship
The vendor executives are pretty open. There were times when we had them come in and give their...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Everything Health Catalyst has made for us has been excellent, like dashboards. And all we have done......
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system’s ease of use has been fantastic for us. Health Catalyst’s has been pretty good about...
Login or Create an Account to see details.
Director
Service and Support
Health Catalyst is very responsive. They have been great to work with, and they are just good...
Login or Create an Account to see details.
Director
Relationship
Health Catalyst has been very good about keeping some of us involved in their education platforms.......
Login or Create an Account to see details.
Advanced Filters
Preferences
Related Blogs
Potential Disruptors in Healthcare Analytics
Business Intelligence & Baking Soda