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Health Catalyst Analytics Platform Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We are still working through some kinks with the system. The platform has changed a handful of times...
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Manager
Health Catalyst does the best they can to support us. Sometimes customer service can be a little...
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Manager
We never really had training on the system. We just figured it out. Not a lot has changed in the system....
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Director
The system is good, but it may not be a part of our long-term plans. We may not need those...
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Director
The vendor trained us. They either came out or did remote training.
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Director
The support people are very responsive. One major executive is very involved, and that is terrific....
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CIO
In terms of things the vendor could improve, the first thing would be to create a consistency of...
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CIO
I don’t always know how many issues are due to the vendor's lack of functionality and how many...
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CIO
The reason I consider the system to be a master data management solution is that it takes data sets...
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CMIO
Health Catalyst is knowledgeable, and they are good partners. They seem to have a vested interest in...
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CMIO
DOS can be a little funky for our technical team to use. It is hard to say whether the issue is DOS...
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CMIO
Health Catalyst seems to have a nice portfolio of projects they have done with other customers, but...
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VP/Other Executive
Health Catalyst needs to ingest the work we have done and make it enterprise-wide because I think...
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VP/Other Executive
When we are on multiple EMRs, the integration is pretty easy with Health Catalyst's software. I...
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CIO
I have a huge amount of respect for Health Catalyst. My general impression is that their business is...
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CIO
One way or another, Health Catalyst will be part of our long-term plan. We will transition to our...
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CIO
In terms of delivering out-of-the-box dashboards, the industry has matured to the point that we can...
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CIO
My guess is that Health Catalyst is probably not going to cut costs and be more lean. Health...
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Director
Health Catalyst's customer service leaves a lot to be desired. Their people's communication is...
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Director
Health Catalyst does have some content, but it isn't as comprehensive as what I have seen from other...
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Director
We used the system as a way to jump-start our data warehousing strategy. The solution was marketed...
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CIO
We have a subscription with Health Catalyst, and the labor is included. We pay our yearly fee, and...
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CIO
Health Catalyst is highly engaged with our facility. We have weekly calls with our account manager...
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Manager
The system is very technically challenging. It is not easy to log in to, and it is not a simple...
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Manager
We provided most of the training. The vendor provided some training decks but not a lot, and those...
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Manager
There is certainly no shortage of staff members to ask questions to, and they do help, but the...
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Manager
We wanted one place to store both claims and clinical data, so we engaged with the vendor. The...
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Manager
The ROI on the system is yet to be seen. That is partially because we are not yet done implementing,...
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Manager
On one hand, we got what we paid for, but even in considering the price between this system and...
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Manager
The vendor overpromised on the stability of the system and the amount of expertise and technical...
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CIO
Health Catalyst has great products, but when we see what we have to pay for them each year, we...
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Director
Health Catalyst is getting much better. They are in a pretty good position right now. I would like...
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Director
We use DOS for analytics. We will pull out populations and then look for those gaps in care or...
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Director
The executives from Health Catalyst were more involved a couple of years ago. Over the years, they...
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Director
I would like it if Health Catalyst's technologies were more simple because the vendor overbuilds...
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Director
Health Catalyst has supported us during COVID-19 very well. They have been there for us. We are a...
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Director
I can't say that we have really asked for things that have been out of scope, but I haven't ever...
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Director
We have some struggles, and that isn't fully the vendor's fault, but some things could be a smidge...
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Director
If someone asked me if I were satisfied or dissatisfied, I would be absolutely satisfied....
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Director
We have different layers of data literacy, critical thinking, and technology use and adoption. We...
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Director
Our technical engineer is fantastic. The engineer tells us when they are upgrading the product. The...
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VP/Other Executive
We love the people at Health Catalyst; they are the best. Health Catalyst is the nicest, most...
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Director
Anytime we have questions, my support person responds within 30 seconds. That individual stayed up...
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Director
Health Catalyst is a wonderful company to work with. They spend a lot of money on innovation. That...
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Director
Health Catalyst Data Operating System is perfect for healthcare organizations that don't already...
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Director
Health Catalyst brought us new options, and although they have new things that people like, the...
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Director
An improvement I would like to have is the ability to have a true historical look back. We cannot...
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VP/Other Executive
The consulting fees are more than we had hoped for. Once the system is up and running, then the...
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VP/Other Executive
The Health Catalyst system has a great data mapping tool that will be fantastic, but it wasn’t...
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VP/Other Executive
When we have issues, they don’t get resolved in as timely of a fashion as we would think. And with...
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VP/Other Executive
Health Catalyst locally houses data marts, but then they stream our EMR and other systems in to...
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VP/Other Executive
We aren't using everything we have bought. We are paying for more than we are using. I would...
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VP/Other Executive
I would give the vendor a perfect score for support during COVID-19. They have been great. The...
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VP/Other Executive
Health Catalyst is better than any of their competitors at driving outcomes. They strongly...
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Director
The current product functionality is meeting my needs considering that I live in the system every...
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Analyst/Coordinator
The leadership in our information services department sees the solution as part of our future. I...
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Analyst/Coordinator
With the new systems behind the scenes with the DOS, the vendor is very proactive, and there is a...
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Analyst/Coordinator
Health Catalyst could probably do better with ongoing training. Their initial training when they...
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CIO
We haven't used the product much lately, mainly because the vendor's focus seems to be hospitals,...
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Director
Health Catalyst's training is very thorough. Their development is quick, and we get things as they...
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Director
Between Health Catalyst Data Operating System and Health Catalyst's population health took, Health...
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Director
We still have occasional load failures with Health Catalyst Data Operating System. We have to...
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VP/Other Executive
The vendor is very skilled in creating the software products that we need. They are forward thinking....
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VP/Other Executive
I would tell others that the vendor listens to our needs. They have delivered on what we have...
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Director
Health Catalyst is very responsive. They are not perfect and never claim to be, but they are honest...
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Director
Sometimes the updates from Health Catalyst Data Operating System are pushed through too soon. I...
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CMIO
Health Catalyst has an amazing suite that they are anxious to continue expanding on. We have failed...
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CMIO
Through the COVID-19 crisis, Health Catalyst has proactively reached out to us to explain their...
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CMO
I don't know whether the downfall of the training was caused by us or Health Catalyst, but the scale...
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CEO/President
There is a bit of a learning curve with the amount of clinical data that we are throwing into the...
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CEO/President
There are a lot of things that we have suggested to make the system easier to use, and Health...
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VP/Other Executive
The vendor is so dedicated to customer service, but when I look at the overall deliverables, the...
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VP/Other Executive
We are preparing to terminate our partnership with Health Catalyst. Our relationship hasn’t been...
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VP/Other Executive
When we are bringing in claims feeds, we need to put a lot of focus on reconciliation and properly...
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VP/Other Executive
The vendor’s customer service and willingness to work and be a partner with our customers are very...
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VP/Other Executive
Something that was disappointing to me when I got under the hood of the product was that the...
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CIO
The vendor's implementation was extremely strong; they have been a really great partner. They bring...
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CIO
The vendor has had releases for new technologies and components. We haven't adopted all of them, but...
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CIO
The outcomes from the product just depend on what we want to focus on as an organization. Getting...
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CIO
In terms of the system functioning the way it was promised to function, the business has changed a...
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CIO
The system integrates extremely well. The system has to be able to integrate, interoperate, and send...
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VP/Other Executive
We use Health Catalyst Data Operating System for many things, including the development of an...
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VP/Other Executive
Dealing with the people at Health Catalyst is a pleasure. They are humble in the way they use their...
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VP/Other Executive
Health Catalyst has an analytics summit each year to support their users. Before the summit, Health...
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VP/Other Executive
I would love to see a more defined road map of the next two to three years for Health Catalyst Data...
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VP/Other Executive
The vendor was very good at the implementation and upgrade portion of their business, and the...
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VP/Other Executive
The vendor's support is great. Support is one of the things that the vendor does right, especially...
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VP/Other Executive
A year from now, my satisfaction will hold steady. I don't expect to see any scores drop. Given what...
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VP/Other Executive
I would not buy the solution again, knowing what I know today. We would probably still invest in the...
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VP/Other Executive
Health Catalyst definitely has a dedicated group of people. I give them a lot of credit for jumping...
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VP/Other Executive
If I had to list the key functions that the vendor is providing for us, those would be hosting our...
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VP/Other Executive
The Community Care product didn't work. We didn't even let it out the door. We did a ton of work on...
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VP/Other Executive
The vendor's application came with some canned measures. Health Catalyst excels at being flexible...
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VP/Other Executive
The trouble with me is that I am old school. I know how to make sense of data. Organizations have to...
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VP/Other Executive
The product has given us the ability to get data to measure ourselves. That is the outcome. We have...
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VP/Other Executive
Health Catalyst is a little pricey. But they are eating the cost for another product that we have,...
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VP/Other Executive
The vendor executive involvement is surprisingly high from Health Catalyst. We had an issue with a...
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VP/Other Executive
We have a duplicate Health Catalyst structure for the hospital, and we have created a separate,...
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VP/Other Executive
Health Catalyst's strength is on the warehouse side. What they have done on the back end continues...
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CMIO
Health Catalyst's system has stayed pretty stable. The vendor has been communicative with us during...
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CMIO
Health Catalyst's system has gotten expensive. It always was, but it continues to be expensive.
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CMIO
Overall, Health Catalyst is doing very well. We are philosophically aligned with the company and...
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CIO
I just sat through an update on our training program, and the knowledge and discourse coming out of...
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CIO
I would definitely recommend Health Catalyst. They are one of my top-three vendors, and I don’t...
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CIO
It is a work in progress to go from a private, start-up company to being a publicly traded company....
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Director
The vendor needs to have a little more consistency in how they train and vet their support people....
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Director
The people from Health Catalyst who did the training for our staff were great.
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Director
The new technology that Health Catalyst has produced is lacking when it comes to mobile platforms....
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VP/Other Executive
When we started working with Health Catalyst, I liked that they were a privately held company. They...
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VP/Other Executive
On the services side, Health Catalyst is still a small operation, and their commitments are often...
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Manager
The implementation with Health Catalyst was just a lot at once. Now that we have been with them for...
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Manager
Health Catalyst’s naming conventions could be improved. They make terminology and then don’t use it....
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Manager
We thought that Health Catalyst would have a lot of their data sources mapped, but they didn’t. We...
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Manager
Health Catalyst's service is pretty good. We have dedicated people assigned to us. We have a couple...
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Manager
Health Catalyst's system is our data warehouse, and it has been very successful so far. We are...
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Manager
I can see where we could get charged for additional things with Health Catalyst. Sometimes there are...
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Director
We use DOS. We are moving to a hosted cloud environment with Microsoft Azure software. I know...
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Director
When it comes to the COVID-19 crisis, Health Catalyst was building specific tools to help their...
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Director
Health Catalyst basically has a subscription model. That is their preferred model, so as they...
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Director
I think Health Catalyst has become less focused on their tool set and more focused on their services...
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Director
I don’t come across companies very often that really walk the walk of their mission, but I truly...
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Director
The platform lacks some of the ability to provide all the analytics that we want. The product isn't...
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Director
We found a number of significant issues related to the platform during the implementation and...
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Director
We haven't seen the promised monetary outcomes we thought would come with the product. We aren't...
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Director
We continue to have significant issues related to follow-through with the Health Catalyst team.
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Director
The initial training from the vendor was very good. There really isn't any ongoing training, so we...
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Director
The platform is very strong and flexible. The typical end user is someone with technical skills...
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