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User Commentary
Product
The most important improvements that Health Insights could make would be to introduce a mobile...
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Product
I would like the product to make it so the providers cannot close the patient's file until they fill...
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Product
With medical devices like labs, if we want to connect some new device, it takes weeks or a month to...
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Relationship, Product
MEDiCACLOUDCARE is easy and really helpful.
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Relationship
The vendor has a good support team. They respond immediately when I open an issue with them, and if...
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Product
One of the biggest needs we have is for Health Insights to invest more in developing the financial...
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Relationship
If we request something in MEDiCACLOUDCARE that will support patient care and our goals, Health...
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Product, Value
Health Insights has a very competent application that satisfies our admin needs, and it has had an...
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Operations
Most of the vendor’s training is online, and that is a problem. Our healthcare professionals need...
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Relationship
The vendor has to think more deeply regarding change management and strategic points. They have to...
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Loyalty
We chose Health Insights because they seem to understand our market. The vendor has all the...
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Relationship
Health Insights’ people are easy to get ahold of. There is no language barrier, and they solve problems....
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Relationship, Product
It is easy to request changes to the product. The vendor lets us test things and experiment with new...
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Operations, Product
Health Insights' system is an excellent system. The vendor is cooperative when it comes to...
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Relationship
The vendor is always present and proactive. Their support plan is more than excellent. The vendor is...
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Loyalty, Value
The system seamlessly integrates with labs and third-party systems. When purchasing and inventory...
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Relationship
I would recommend the system to a colleague who wanted to implement a system like it in their...
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Culture, Value
Health Insights is generous when it comes to sales. They don't charge us for everything.
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Operations
We train the trainer. There are so many more things to be learned about the product. It is not very...
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Relationship
There have been some issues with the product, and we have had to contact the support team to fix the...
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Product
I like the EMR system because it is paperless.
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Relationship
The vendor always delays fixing our issues. When we contact the support staff from the vendor, there...
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Product
The product hasn’t met our customization needs yet. We still have a lot to customize. One way the...
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Product
We would like to see mobile integration. A lot of our hospitals have some minor integrations, but we...
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Relationship, Product
We need to be a higher priority for the vendor, and we need them to understand our requirements....
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