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MEDiCACLOUDCARE (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Director

Product

The most important improvements that Health Insights could make would be to introduce a mobile...

Nov 2023
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Manager

Product

I would like the product to make it so the providers cannot close the patient's file until they fill...

Aug 2023
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Manager

Product

With medical devices like labs, if we want to connect some new device, it takes weeks or a month to...

Aug 2023
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Manager

Relationship, Product

MEDiCACLOUDCARE is easy and really helpful.

Aug 2023
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Manager

Relationship

The vendor has a good support team. They respond immediately when I open an issue with them, and if...

Jul 2023
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Manager

Product

One of the biggest needs we have is for Health Insights to invest more in developing the financial...

Jun 2023
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Director

Relationship

If we request something in MEDiCACLOUDCARE that will support patient care and our goals, Health...

Jun 2023
||
(0)
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Director

Product, Value

Health Insights has a very competent application that satisfies our admin needs, and it has had an...

Jun 2023
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Analyst/Coordinator

Operations

Most of the vendor’s training is online, and that is a problem. Our healthcare professionals need...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor has to think more deeply regarding change management and strategic points. They have to...

Jun 2023
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Analyst/Coordinator

Loyalty

We chose Health Insights because they seem to understand our market. The vendor has all the...

Jun 2023
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Analyst/Coordinator

Relationship

Health Insights’ people are easy to get ahold of. There is no language barrier, and they solve problems....

Jun 2023
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Analyst/Coordinator

Relationship, Product

It is easy to request changes to the product. The vendor lets us test things and experiment with new...

Jun 2023
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Director

Operations, Product

Health Insights' system is an excellent system. The vendor is cooperative when it comes to...

May 2023
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Director

Relationship

The vendor is always present and proactive. Their support plan is more than excellent. The vendor is...

May 2023
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Director

Loyalty, Value

The system seamlessly integrates with labs and third-party systems. When purchasing and inventory...

May 2023
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Director

Relationship

I would recommend the system to a colleague who wanted to implement a system like it in their...

May 2023
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Director

Culture, Value

Health Insights is generous when it comes to sales. They don't charge us for everything.

May 2023
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Manager

Operations

We train the trainer. There are so many more things to be learned about the product. It is not very...

Apr 2023
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Manager

Relationship

There have been some issues with the product, and we have had to contact the support team to fix the...

Apr 2023
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Manager

Product

I like the EMR system because it is paperless.

Apr 2023
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(0)
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Manager

Relationship

The vendor always delays fixing our issues. When we contact the support staff from the vendor, there...

Apr 2023
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Manager

Product

The product hasn’t met our customization needs yet. We still have a lot to customize. One way the...

Apr 2023
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Manager

Product

We would like to see mobile integration. A lot of our hospitals have some minor integrations, but we...

Apr 2023
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Manager

Relationship, Product

We need to be a higher priority for the vendor, and we need them to understand our requirements....

Apr 2023
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(0)
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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