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MEDiCACLOUDCARE (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
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Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
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User Commentary

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Manager

Relationship, Operations

It is very easy to work with Health Insights. When we are doing an implementation in new hospitals...

Apr 2024
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Manager

Loyalty, Relationship, Product

I hope Health Insights is working with the private sector to have connectivity. There is...

Apr 2024
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Manager

Product

We get all our local needs from Health Insights. We are very happy, and I would recommend...

Apr 2024
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Manager

Loyalty, Relationship, Value

I am excited to be getting a patient portal for our current practice. One thing that I really like...

Feb 2024
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Manager

Product

The system's medical practice part is very strong, but its back-office part isn't as helpful for us....

Feb 2024
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Director

Product

When MEDiCACLOUDCARE updates a module, that update is automatically added to our organization.

Jan 2024
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Director

Product

MEDiCACLOUDCARE is a structured database. The vendor usually makes the changes that we need them to....

Jan 2024
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Director

Loyalty, Product

There were some clinical specialties that the system didn't have at first, but the vendor has since...

Jan 2024
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Director

Product

The most important improvements that Health Insights could make would be to introduce a mobile...

Nov 2023
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Manager

Product

I would like the product to make it so the providers cannot close the patient's file until they fill...

Aug 2023
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(0)
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Manager

Product

With medical devices like labs, if we want to connect some new device, it takes weeks or a month to...

Aug 2023
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(0)
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Manager

Relationship, Product

MEDiCACLOUDCARE is easy and really helpful.

Aug 2023
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(0)
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Manager

Relationship

The vendor has a good support team. They respond immediately when I open an issue with them, and if...

Jul 2023
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(0)
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Manager

Product

One of the biggest needs we have is for Health Insights to invest more in developing the financial...

Jun 2023
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(0)
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Director

Relationship

If we request something in MEDiCACLOUDCARE that will support patient care and our goals, Health...

Jun 2023
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(0)
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Director

Product, Value

Health Insights has a very competent application that satisfies our admin needs, and it has had an...

Jun 2023
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Analyst/Coordinator

Operations

Most of the vendor’s training is online, and that is a problem. Our healthcare professionals need...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor has to think more deeply regarding change management and strategic points. They have to...

Jun 2023
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Analyst/Coordinator

Loyalty

We chose Health Insights because they seem to understand our market. The vendor has all the...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Health Insights’ people are easy to get ahold of. There is no language barrier, and they solve problems....

Jun 2023
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Analyst/Coordinator

Relationship, Product

It is easy to request changes to the product. The vendor lets us test things and experiment with new...

Jun 2023
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(0)
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Director

Operations, Product

Health Insights' system is an excellent system. The vendor is cooperative when it comes to...

May 2023
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(0)
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Director

Relationship

The vendor is always present and proactive. Their support plan is more than excellent. The vendor is...

May 2023
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(0)
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Director

Loyalty, Value

The system seamlessly integrates with labs and third-party systems. When purchasing and inventory...

May 2023
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Director

Relationship

I would recommend the system to a colleague who wanted to implement a system like it in their...

May 2023
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(0)
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Director

Culture, Value

Health Insights is generous when it comes to sales. They don't charge us for everything.

May 2023
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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