MEDiCACLOUDCARE (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Relationship, Operations

In most cases, Health Insights keeps all their promises. There are occasions when they have other...

May 2025
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Director

Relationship

The greatest opportunity for improvement would be for the vendor to proactively enhance the system...

May 2025
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Director

Relationship, Product

The vendor's greatest strength is their willingness to accommodate enhancement requests, despite the...

May 2025
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CIO

Product

We have a lot of issues with MEDiCACLOUDCARE. If I don't have clear and accurate data, that is...

May 2025
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CIO

Operations

The training from Health Insights is very important for us because we are expanding. We need them to...

May 2025
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CIO

Loyalty, Product

We have some integrations that are going fine with this solution, and we are working on some other...

May 2025
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CIO

Product

Health Insights has to improve the database on MEDiCACLOUDCARE. In this day and age, there is no...

May 2025
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Director

Product

Health Insights' products are really good, but there are a lot of applications that aren't localized...

Feb 2025
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Director

Loyalty, Product

About 50% of our issues with the system are on our side. We have put in many change requests. Some...

Feb 2025
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Director

Relationship

Health Insights made a lot of changes to help us adapt to local requirements. Health Insights is...

Feb 2025
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Director

Loyalty, Product

The system actually works quite well. The vendor has a really complete solution. Even if the vendor...

Feb 2025
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COO

Relationship, Operations

In terms of customer support, Health Insights could provide better training and refresher training...

Feb 2025
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COO

Relationship

We would like assistance from Health Insights with generating valuable reports and developing good...

Feb 2025
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COO

Product

The MEDiCACLOUDCARE system is good. One of the biggest benefits we have seen is that it can be...

Feb 2025
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Director

Relationship, Product, Value

Health Insights helps our organization achieve a few accreditations and recognition. In addition,...

Feb 2025
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Director

Relationship

Health Insights' team members are quite cooperative and helpful. They are willing to discuss and...

Feb 2025
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Director

Relationship, Product

One of the biggest achievements that we have been able to accomplish with the help of Health...

Feb 2025
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Director

Relationship, Operations

The most impactful thing that Health Insights can focus on this year is improving code quality,...

Feb 2025
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Manager

Relationship, Product

There are a lot of incredible new inventions on the market, but the vendor refuses to go along with...

Dec 2024
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Manager

Relationship, Operations

If I have a problem, Health Insights will not send one engineer; they will send four engineers....

Dec 2024
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Manager

Relationship, Product

With Health Insights, things are kind of tied down. We now face many new insurance regulations....

Dec 2024
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Manager

Product

I would like my peers at other organizations to know how easy it is to work in MEDiCACLOUDCARE.

Dec 2024
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Manager

Product

The vendor's biggest opportunity for the system is that the system is always up-to-date, but not all...

Dec 2024
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Manager

Product

MEDiCACLOUDCARE's biggest strength is its ability to connect with all systems.

Dec 2024
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Analyst/Coordinator

Product

One thing Health Insights could work on would be that if we had an app for the professionals, they...

Dec 2024
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Analyst/Coordinator

Relationship, Product

If we need something from a Health Insights engineer, the vendor deals with all the forms. If a...

Dec 2024
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Analyst/Coordinator

Product

The difficulty in scheduling appointments is the date and the time. There is no duration time to...

Dec 2024
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Analyst/Coordinator

Product

In our hospital, the POC testing area handles medical devices like electrocardiographs. Health...

Dec 2024
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Analyst/Coordinator

Product

What I like about MEDiCACLOUDCARE is that it is easy to use. It is not difficult for anyone to...

Dec 2024
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Manager

Relationship

Health Insights always supports us, but they should have an online ticketing system like another...

Oct 2024
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Manager

Loyalty, Value

Health Insights is using a lot of resources. Going into the cloud will cost me too much; that is why...

Oct 2024
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Manager

Product

I would like Health Insights to provide AI in areas like statistics to provide our leadership with...

Jun 2024
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Manager

Operations

We have had some issues with Health Insights’ training. In the beginning, they provided us with some...

Jun 2024
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Manager

Product

Health Insights should make integration easier, especially for labs. It takes so long to integrate...

Jun 2024
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Manager

Operations

It would be nice if Health Insights had videos with instructions on how to fix common problems....

Jun 2024
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Manager

Product

The most positive thing about Health Insights is that they can develop whatever we need, and their...

Jun 2024
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Manager

Relationship, Product

The problem with MEDiCACLOUDCARE is not about the program. The system is great. We can update it and...

Jun 2024
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Manager

Operations

Health Insights should be more patient with the employees in a hospital because it takes a while for...

Jun 2024
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Director

Loyalty

I have a good promise from Health Insights that they are going to use AI, so hopefully things will...

Jun 2024
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Director

Operations

I have so many issues regarding Health Insights’ training. They support engineers, but there are no...

Jun 2024
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Director

Relationship

Health Insights is giving us so many things that are outside of the scale of what we contracted with...

Jun 2024
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