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HealthEC Population Health Management Suite Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Based on the interaction I have had with HealthEC’s team, I believe that they understand what we are...
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VP/Other Executive
Analytics is an area that can always be improved upon. There is never enough in any system,...
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VP/Other Executive
The system's interface isn’t very sexy, but for the way we use the system, it works. We tried to let...
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VP/Other Executive
My only pet peeve with HealthEC is that I would like a little bit more explanation on some of the...
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VP/Other Executive
We could use some predictive analytics around people who might leak or people who have a certain...
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VP/Other Executive
If HealthEC has anything new, they will let us know about the feature before they give it to us. We...
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CEO/President
When it comes to delivering new technology, the vendor does a really good job. The vendor is not...
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CEO/President
The vendor is really easy to work with, and the data interfaces in the system are fine. Some of the...
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CEO/President
The only area of concern we have at times is the depth of resources that the vendor can rely on. We...
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CEO/President
Our integration goals and the work that relates to that have been outstanding. The platform has been...
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CEO/President
The vendor's capacity to deliver on larger projects is somewhat challenged on occasion. We have had...
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CEO/President
I would like to see a little more consultative advice and lessons learned from other providers that...
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CEO/President
I have implemented a number of EHRs and population health platforms, and this product was by far the...
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Physician
The population health tools from HealthEC are okay. The tools are just okay for organizations that...
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Physician
HealthEC was pretty involved with us. At the same time, they are a vendor that needs to make a...
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Physician
The vendor's support was pretty good. The support people responded whenever we needed them. Some of...
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Manager
I love the system. It is a one-stop shop. I can view all of my payer data.
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Manager
The hard part of the system was the integration aspect. In our organization, we are not financially...
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Manager
There is so much that I am sure I am supposed to pay for, but HealthEC doesn’t nickel-and-dime me...
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Manager
HealthEC keeps promises for the most part. I am not sure at all times that the higher levels of...
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Manager
HealthEC’s higher-ups are involved. They insert themselves in places we usually wouldn’t find that...
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Manager
The system takes a bit of massaging at times. For the most part, the product is on point, but it...
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Manager
With HealthEC’s support, some things take longer than others. Everything depends on the team that is...
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Manager
For the most part, HealthEC is good about reaching out proactively when something comes up. They try...
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VP/Other Executive
HealthEC’s support was quick. They would always respond within 24 hours. The executives always...
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VP/Other Executive
HealthEC's product is truly professional. The back office is run like a mini-Microsoft. HeathEC’s...
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VP/Other Executive
I am no longer working with HealthEC, and that has nothing to do with the vendor's capabilities....
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VP/Other Executive
HealthEC oversaw our data management, and that was a really integral part of our strategy. HealthEC...
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VP/Other Executive
HealthEC just provided the service. They really didn't train any of our employees. They figured out...
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VP/Other Executive
HealthEC supported us well through the COVID-19 crisis. They came out with a new report for tracking...
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VP/Other Executive
We have been successful with HealthEC. We have had savings for the last five years. We owe a lot of...
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VP/Other Executive
HealthEC keeps their promises. Even when we get reports that we don’t understand, the vendor walks...
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VP/Other Executive
We are kind of like HealthEC’s guinea pig. We find something that they could incorporate into the...
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VP/Other Executive
If the end users weren’t so lazy and used HealthEC’s system more, that would be nice. The product is...
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VP/Other Executive
We get good outcomes from HealthEC’s system, especially now when we pay doctors. We really need a...
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VP/Other Executive
We have recommended HealthEC’s product to others several times. We tell others to get the product,...
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VP/Other Executive
Previously, if I ever had an IT question or problem, I had to go through the web interface, fill out...
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CEO/President
HealthEC has stepped up in every way during COVID-19. They have anticipated needs and given us...
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CEO/President
The HealthEC team has worked hard to keep current in absolutely every way. Whenever I have a demand...
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CEO/President
HealthEC pretty much keeps their promises. They can do things, but in their attempts to do things,...
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CEO/President
Our issues are related to the vendor's training. It goes fast. Maybe the problem is that the vendor...
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CEO/President
The integration was very fast and thorough as promised. The product is 90% working as promoted.
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CEO/President
Everybody is looking at how affordable, flexible, and predictive the product is. Potential customers...
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CEO/President
My dream was to have all the data in one place so that I could see the client's history and carve...
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CEO/President
There is a mobile version. It is very easy to use and very flexible. When I need to extract data or...
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Director
Early on during the COVID-19 crisis, HealthEC was looking at leveraging their data to help us look...
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Director
HealthEC is wonderful about not charging for everything. When we need to format changes and need a...
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Director
HealthEC is good at reaching out and checking in overall. They could improve on letting me know when...
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Director
For the money we spent, we get immense value out of the system. I can’t imagine spending the money...
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Director
We have had the product for a number of years, and we have been able to access the data...
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Director
I don't know whether I would buy the system again. It is too early to tell. I would give HealthEC...
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Director
HealthEC doesn’t keep promises when it comes to meeting the deliverables and timelines. To me, those...
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Director
There really hasn't been any training for the system. It has been very limited. We had one training...
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Director
It is too soon to tell how well the product works as promoted. We haven't really been able to see...
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Director
The system is integrating with our ADT feeds. The vision initially was to integrate with various...
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Director
HealthEC is working hard to generate value and ensure the integrity and accuracy of the application....
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Director
The foundation on which the system is built is a little too rigid. So HealthEC should create...
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Director
We haven't needed to use HealthEC’s support yet. We had a direct connection with our account...
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Director
HealthEC is not really being proactive in the sense that they are identifying problems based only on...
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Director
For executive involvement, I would rate HealthEC high. They really have been bringing their A-team,...
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Director
There has been no ROI at this point. I don't have enough confidence yet to say that we will see an...
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Director
We chose HealthEC because of the way that they demonstrated the application and what they said it...
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Analyst/Coordinator
The vendor is hands on and helps us with our data load and data configurations. During the COVID-19...
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Analyst/Coordinator
We really like the vendor’s services and the quality of their work. Their staff’s skill sets are...
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Analyst/Coordinator
The vendor could give us better contract support in all the areas that we request. There are some...
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Analyst/Coordinator
The system works exactly as HealthEC promoted it. They back up their words. They present no...
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Analyst/Coordinator
With COVID-19, there is a lot going on. I know part of the vendor's team is in India, but there is...
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Analyst/Coordinator
The vendor does not nickel-and-dime us at all. We are almost like little kids in a candy store....
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Analyst/Coordinator
HealthEC does train the trainers. I know the system inside and out. I went to HealthEC's offices,...
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Analyst/Coordinator
HealthEC is doing a lot. In the system, there is a previsit summary field. The previsit summary is a...
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Analyst/Coordinator
We have never had any kind of issues where the system has failed us. HealthEC made the newer version...
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Analyst/Coordinator
I can call the higher-ups at a moment's notice. I can call the senior analyst anytime I need, and I...
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Analyst/Coordinator
We have definitely gotten our money’s worth. HealthEC is a big benefit for agencies in my field...
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VP/Other Executive
We are really just doing what we do best, and we couldn't do that without this system. We are...
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VP/Other Executive
We use this solution to integrate and coordinate care between a patient's health center, primary...
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VP/Other Executive
I have looked at all of the vendors in this area. The market is flooded, as it should be. Medicare...
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VP/Other Executive
HealthEC doesn't charge for every little thing. That is a really big thing for me because I have...
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VP/Other Executive
HealthEC is connected to the other systems that we use. I was able to make a channel between this...
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VP/Other Executive
This solution is amazing. On the long-term care side of things, we have modified the software...
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Manager
I am as happy with HealthEC as I was the day we started working with them. They are a good bunch of...
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Manager
We can send an email ticket, and then HealthEC will call us back. We can call, and they will answer...
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Manager
As far as I know, we are constantly being upgraded. HealthEC’s system is robust; it actually has...
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Manager
I buy the system every month. If I have any money in the stock market and don’t sell that stock,...
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Manager
The vendor keeps all of their promises. If they were to short me in any way, if I didn’t have the...
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Manager
All of HealthEC’s people, from the CEO down, have delivered. They have been very good and extremely...
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VP/Other Executive
HealthEC was very adaptive to the market with their COVID-19 response. Depending on how the market...
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VP/Other Executive
Our experience with HealthEC has been very good. I find the team at HealthEC to be very responsive...
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VP/Other Executive
HealthEC could do a little better with training. I would like more direct, in-depth training. I...
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VP/Other Executive
If HealthEC's solution is used right, it should be able to support integration goals.
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VP/Other Executive
My overall satisfaction with the system and HealthEC’s communication is high. We have to take some...
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VP/Other Executive
There is always room for improvement. I can give suggestions for HealthEC, but there are no faults....
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CEO/President
HealthEC doesn’t always tell us when they are making changes until they are happening, so we can’t...
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CEO/President
There has been a delay on the vendor’s part with the data formats from the insurers. HealthEC argues...
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CEO/President
When we go out to a practice and teach the people how to use the system, they can easily pick it up...
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CEO/President
We are in communication with the vendor’s support people daily, and they are quick to respond to...
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CEO/President
Many of the vendor’s personnel at the lower levels of the organization don’t have the level of...
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CEO/President
I would tell others to put in safeguards, put in remedies for the failure to achieve, and put in...
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CEO/President
I have a feeling we are going to continue to have to commit resources to track down the bugs and...
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CEO/President
The vendor hasn’t supported us through COVID-19, but that isn’t because they haven’t tried to. They...
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CEO/President
The vendor eventually accomplished what they were supposed to, but the timelines and initial...
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CEO/President
The product works well when the vendor can implement the data. We haven't asked for anything...
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CEO/President
There are delays, and understanding differences in the data is hard. For example, on the attribution...
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CTO
There is no flexibility in the date ranges that we can use to report. The vendor slowly built in a...
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CTO
Our clinicians are continually untrustworthy of any data source that isn’t theirs. They say they...
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CTO
The product hasn’t really evolved. We may not be privy to the new features because we don’t use the...
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CTO
We haven’t really had any unusual needs because of COVID-19. HealthEC has been responsive. We have...
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CTO
I don’t have a lot to compare the vendor with, but the vendor needs to do a better job of testing...
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CTO
The tool is not easy to use. The tool should be used by quality managers and population health...
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CTO
The vendor is willing to support our integration goals. We are just not using the integration...
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CTO
We get the information that we need in order to make decisions. The tool is worth the money. I have...
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VP/Other Executive
I think the curation process could be more timely. The vendor should understand and confirm our...
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VP/Other Executive
HealthEC hired a new person to join the team and help with COVID-19. Because of COVID-19, I would...
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VP/Other Executive
I hope my satisfaction with HealthEC will go up a year from now. I am really working on the product....
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VP/Other Executive
The HealthEC system isn't part of our long-term plans right now. The system hasn't helped me change...
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