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User Commentary
Relationship
The only time we have been dissatisfied with the service from HealthEC was when they had an internal...
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Culture
Sometimes I get a bill from HealthEC that is a little higher than expected or that I wasn't...
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Operations, Product
The last update we had with HealthEC came with a slight problem, and we experienced some downtime....
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Relationship
If there is anything we need, HealthEC is very helpful. We meet with them regularly, and they are...
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Operations
When we purchased the platform from HealthEC, it needed some customization to make it work with our...
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Operations
We realized pretty early that training wasn't HealthEC’s strength. We took complete ownership of...
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Culture
HealthEC was pretty transparent during the sales process that the product was not built for our...
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Relationship, Product
The vendor has experience from an interoperability standpoint. It has been a success that we have...
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Loyalty, Product
There are 10 different ways to do something, and that gives the user flexibility. What makes that...
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Loyalty, Product
The current product functionality definitely does not meet all of our needs today, so we have a big...
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Relationship, Product
I am accustomed to vendors coming to the table with a recognition of where opportunities are both in...
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Relationship
We have a team that works very closely with HealthEC’s development team, so they work at that more...
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Loyalty, Product
Our security team has concerns because a ton of PHI is flowing through the product. There are...
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Operations, Product
HealthEC trained us very well in the beginning so that we could get into their database, and we can...
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Relationship
HealthEC always addresses our concerns. Once in a while, things take the vendor a little longer than...
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Loyalty, Relationship, Product
We have a good relationship with HealthEC. I have tried some of the other vendors in the market, and...
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Relationship
There has been a bit of a challenge with the vendor being short staffed, but it is like that in...
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Culture
Compared to other products, HealthEC does a better job of doing what the vendor says it does. They...
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Loyalty
We don't intend to stop using HealthEC's system. The reason why we are happy with HealthEC's system...
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Operations, Product
HealthEC Population Health Management Suite is a very intuitive platform. It is easy to learn and...
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Loyalty, Product
For care management purposes, we vetted different products and found they needed a lot of...
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Product, Value
The solution draws the right outcomes, but its quality is questionable.
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Loyalty
Given the enhancements in the pipeline, I expect our overall satisfaction to go up. Some...
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Relationship
I would go with HealthEC again because we work well with the team. The team that we have in place is...
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Relationship
The vendor needs to listen to what the end users and customers are saying so that they can pivot...
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Product
I still have to rely on HealthEC to pull reports for me, and they have been wonderful to do that,...
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Product
The data on the vendor's dashboards is organized very well, and it is easy to look at different...
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Operations
I would like to see a training manual that I can refer to so that I don't have to email HealthEC and...
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Operations, Product
In terms of missing functionality within HealthEC's tool, the interface for getting access to the...
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Product
We have talked about the ideals of building a dashboard based on individual providers with HealthEC...
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Operations, Product
We need to understand what HealthEC’s vision is because I do not even know what their vision should...
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Relationship, Operations
We have tried to make requests for innovation, and HealthEC has scheduled meetings, but they have...
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Relationship, Operations
We had a huge issue I had to make HealthEC aware of multiple times. They had given me access to...
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Product, Value
The data from HealthEC's system and the impact of what we can use it for is mind-blowing. One of the...
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Relationship
The fact we are being promised data sooner leads me to be bullish on the future of the power of...
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Loyalty, Relationship
A piece of feedback for HealthEC is I did not understand from the get-go the magnitude of the...
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Relationship
HealthEC would be more of a partner to us if they had annual objectives. The vendor needs to have...
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Product, Value
The power we have with the data from HealthEC's system is fairly new in the market. I do not expect...
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Relationship
The consistency in communication with HealthEC has been poor. I am looking to regroup and leverage...
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Loyalty, Relationship
The core of the issue is I lost access to the platform for months and could not get HealthEC to...
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Operations
We wanted to build something into the product, and the vendor worked with us. They got me involved...
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Product, Value
Based on all the outcomes data that I can give to my staff, the outcomes from the product are great.
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Relationship
I know many of the vendor’s executives by name, so the vendor’s executive involvement is good. The...
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Product, Value
The product helps us with guiding, tracking, and monitoring staff performance. The product also...
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Operations
The implementations could be better. I was not notified of certain upgrades, and we got certain...
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Product
The product is not 100% perfect. The issue may be our server, but sometimes, it seems like we lose...
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Relationship
The vendor participates in the integration projects that we do. The vendor sits right there at the...
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Relationship, Value
We have had a lack of resources on our end, and a lot of things have had to fall into place. We are...
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Relationship
The vendor does well at listening to their customers and trying to meet their customers' needs....
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Operations
The implementation with HealthEC went fine, but there have been some concerns about whether the data...
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Operations
Our training with HealthEC goes well. We just had one bad training when some people joined late and...
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Relationship, Product
HealthEC helps us meet our integration goals. The platform as it exists today meets our goals and...
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Relationship, Product
The overall HealthEC platform is really easy to use. Some of the dashboards are easy to use and...
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Loyalty, Value
We chose HealthEC's system because we needed a population health platform to look at quality...
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Operations
I try to keep things in perspective. When IT companies try to sell, they say that they are the...
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Culture, Value
HealthEC does not nickel-and-dime us. The vendor does try to work with us on things. They have...
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Relationship
I like HealthEC and everything that they do. The vendor has been good and fair to us. I can't say...
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Operations
During the implementation, the vendor dedicated a lot of resources to us so that they could supply...
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Product
Part of our problem with HealthEC is that our EMR vendor just doesn't play well in the sandbox with...
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Product
I know people who use HealthEC's system for really complicated things, and the system is a great...
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