HealthEC Population Health Management Suite
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Bradley Hunter
Senior Research Director
KLAS Senior Research Director - Bradley Hunter
 
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User Commentary

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CEO/President

I try to keep things in perspective. When IT companies try to sell, they say that they are the...

Jun 2022
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CEO/President

HealthEC does not nickel-and-dime us. The vendor does try to work with us on things. They have...

Jun 2022
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CEO/President

I like HealthEC and everything that they do. The vendor has been good and fair to us. I can't say...

Jun 2022
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CEO/President

During the implementation, the vendor dedicated a lot of resources to us so that they could supply...

Jun 2022
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CEO/President

Part of our problem with HealthEC is that our EMR vendor just doesn't play well in the sandbox with...

Jun 2022
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CEO/President

I know people who use HealthEC's system for really complicated things, and the system is a great...

Jun 2022
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Manager

HealthEC is wonderful. They have helped us start projects, analyze our data, and get access to their...

Apr 2022
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Manager

The vendor has team members who fly out and do training in person. They even did that during the...

Apr 2022
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Manager

We looked at other vendors, but they couldn't provide us with anything like what HealthEC was...

Apr 2022
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Director

HealthEC is very nimble and easy to work with. They are very reactive to the changes in the market...

Mar 2022
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Manager

The solution is very intuitive. I use it a lot. I have had extensive hands-on interactions with the...

Feb 2022
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Manager

All of our sites have different EMRs, and we have to try to get all of those systems to speak to...

Feb 2022
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Manager

There are so many things in the system that users can get lost. I wish that the system itself had...

Feb 2022
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Manager

There are a couple of representatives from HealthEC who I can go to directly for help. Going to them...

Feb 2022
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Analyst/Coordinator

I think that we have had a very collaborative experience with HealthEC. They have been willing to...

Feb 2022
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Analyst/Coordinator

Initially, HealthEC had a point person who was technical and understood the technical pieces and...

Feb 2022
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Analyst/Coordinator

We have the ability to get in touch with the vendor, and the vendor's people are always right there...

Feb 2022
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Analyst/Coordinator

There were times when I had to truly advocate for things that HealthEC was working on as the...

Feb 2022
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Analyst/Coordinator

The solution is very helpful and turnkey. Our transition to the product went smoothly. The vendor...

Feb 2022
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Analyst/Coordinator

HealthEC tries to make sure that I know how to use the product so that I can train other users.

Feb 2022
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Analyst/Coordinator

We haven't been able to integrate the solution with certain other systems. We have been able to do...

Feb 2022
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Analyst/Coordinator

I have talked to some of HealthEC's executives a couple of times. I would definitely say that they...

Feb 2022
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Manager

We have been very fortunate that HealthEC has been very engaged and easy to keep engaged. We have...

Dec 2021
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Manager

We work with NCQA HEDIS and other HEDIS measures, and they are constantly being updated. Compared to...

Dec 2021
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Manager

I don't really need to open a lot of tickets or talk to HealthEC's support people directly. But I do...

Dec 2021
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Manager

From our requirements that were put forward among the pool of vendors that we looked at, HealthEC...

Dec 2021
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Manager

Our initial training with HealthEC was a bumpy process. Part of that was brought about by the chaos...

Dec 2021
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Manager

I am essentially satisfied with HealthEC. With any piece of software, there are lingering issues or...

Dec 2021
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Manager

We have had several conversations with HealthEC when there have been things we would like to...

Dec 2021
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Manager

We use the HealthEC product to measure the effectiveness and quality of the policies we have in...

Dec 2021
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CEO/President

HealthEC's system stratifies all our patients rather than just a subset of patients. That is very...

Dec 2021
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VP/Other Executive

The biggest pain point with HealthEC has been our lack of understanding of the scope and magnitude...

Dec 2021
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VP/Other Executive

There has been a lack of clarity around the responsibility for reporting. The reports are still...

Dec 2021
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VP/Other Executive

Our reason for bringing on the HealthEC product is to truly integrate data from multiple sources and...

Dec 2021
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VP/Other Executive

My suggestion to others is to be mindful of data governance because the data is very sensitive and...

Dec 2021
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Analyst/Coordinator

Whether HealthEC charges us depends on what the request is. For example, if we need someone on-site,...

Dec 2021
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Analyst/Coordinator

HealthEC has made some changes in their executives, so we are trying to build a good rapport with...

Dec 2021
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Analyst/Coordinator

HealthEC is doing very well at tailoring their product to fit our requirements. The customization is...

Dec 2021
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Director

We are very happy with the solution. It has helped us with our value-based programs. The solution...

Dec 2021
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Director

HealthEC is very good at doing implementations. We are very satisfied with them. Their training is...

Dec 2021
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Director

HealthEC's people answer our phone calls promptly. Even if we leave a voicemail, someone will call...

Dec 2021
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Analyst/Coordinator

HealthEC gives us a medical chart on steroids. It saves our records and saves the patient medical...

Nov 2021
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Analyst/Coordinator

This is a population health management system where our documents can be kept safely. If the system...

Nov 2021
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Analyst/Coordinator

Because of COVID-19, HealthEC slowed down because part of the development team is in India. We...

Nov 2021
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Analyst/Coordinator

HealthEC has a base charge. They are not robbing us.

Nov 2021
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Analyst/Coordinator

HealthEC trained me, and I trained everybody else. For whatever we need to know, we can call people...

Nov 2021
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Analyst/Coordinator

We have to tell HealthEC what we actually need because otherwise, they will fix something that isn't...

Nov 2021
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Analyst/Coordinator

A lot of people who were afraid to use systems like these are now very adept and can find what they...

Nov 2021
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VP/Other Executive

HealthEC trained me to do the GPRO reporting and so forth, but I think to a certain extent, what...

Nov 2021
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VP/Other Executive

The system is amazing. We had a couple of providers who were still doing everything on paper, and...

Nov 2021
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VP/Other Executive

The company is like a mini Microsoft. They have a bullpen in the center of the office where they...

Nov 2021
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Manager

We like HealthEC. The baseline of our success with the product is the money. It is all about the...

Nov 2021
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VP/Other Executive

HealthEC upgraded their platform to the cloud, but we struggled with that upgrade. We were losing...

Nov 2021
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VP/Other Executive

The data analytics in the system aren't really meeting our expectations. I have gotten some...

Nov 2021
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VP/Other Executive

The quality of the service we get from HealthEC is exceptional. They create new features for us at...

Nov 2021
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VP/Other Executive

I would recommend HealthEC. I would tell people that since I started working with them, they have...

Nov 2021
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VP/Other Executive

HealthEC had a rough year, but I think that they are going to catch up. They are a wonderful...

Nov 2021
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CTO

The training we got should have been more organized. But I know that if I ask for training or...

Nov 2021
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CEO/President

HealthEC has done an excellent job of really tailoring the platform as it provides services for our...

Nov 2021
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CEO/President

HealthEC has been very helpful in training our superusers. We have certain administrators within the...

Nov 2021
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CEO/President

Each of our facilities runs differently. HealthEC has been able to get virtually everybody up on the...

Nov 2021
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CEO/President

Recently, HealthEC has been able to do some advanced analytics that are really quite exceptional....

Nov 2021
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CEO/President

The feedback we get from our end users, especially our senior staff members, has always been that...

Nov 2021
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CEO/President

HealthEC is always accessible, and the information they give us is helpful. If the highest ranking...

Nov 2021
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CEO/President

HealthEC has grown and taken on more customers. But their basic working assumption continues to be...

Nov 2021
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CEO/President

I always recommend HealthEC to others. Almost every time someone asks who they could partner with to...

Nov 2021
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CEO/President

I think our satisfaction with HealthEC is going to remain the same. It has remained the same since...

Nov 2021
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CTO

The product is part of our long-term plans because we have a continuing need for an application that...

Nov 2021
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CTO

HealthEC keeps their promises if they can remember all their promises. Sometimes, HealthEC needs to...

Nov 2021
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CTO

Historically, HealthEC’s validation efforts in their upgrades are lacking. I have identified...

Nov 2021
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CTO

The product is not intuitive because of the filtering process. Because of the way the data is...

Nov 2021
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CMIO

HealthEC is helping us to aggregate several years' worth of the files that CMS provides so that we...

Nov 2021
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CMIO

As we progressed with our shared savings program and got closer and closer to success, we realized...

Nov 2021
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CMIO

HealthEC avoids charging us for every little thing. I don't sign the checks, but I think that I...

Nov 2021
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CMIO

The only implementation challenge that we had was that the product took longer to set up than we...

Nov 2021
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CMIO

The solution is a good tool. We have only been using it for a little while. We had to learn how to...

Nov 2021
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CMIO

There is a functionality in the solution that still isn't working the way that I want it to. That...

Nov 2021
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CMIO

We anticipate seeing outcomes in the system, but we will have to see how we did when this year's...

Nov 2021
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VP/Other Executive

HealthEC transitioned to the cloud earlier this year. For a few months during that, they did have...

Sep 2021
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VP/Other Executive

One of the benefits of HealthEC is they don’t nickel-and-dime. So once we know the price, then we...

Sep 2021
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VP/Other Executive

Two things were hard for us during the HealthEC transition to the cloud. One was communication, and...

Sep 2021
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VP/Other Executive

HealthEC's solution is a nimble, easy-to-use system with good reporting functionally. The system is...

Sep 2021
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VP/Other Executive

One of the nice things about the HealthEC system is the data is easily accessible. We don’t have to...

Sep 2021
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VP/Other Executive

The exporting function could be improved, and that is not just HealthEC's issue. It is more or less...

Sep 2021
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