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HealthEC Population Health Management Suite
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User Commentary

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Manager

Other Observations & Comments

The only time we have been dissatisfied with the service from HealthEC was when they had an internal...

Dec 2022
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Manager

Sales and Contracting

Sometimes I get a bill from HealthEC that is a little higher than expected or that I wasn't...

Dec 2022
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Manager

Other Observations & Comments

The last update we had with HealthEC came with a slight problem, and we experienced some downtime....

Dec 2022
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Manager

Relationship

If there is anything we need, HealthEC is very helpful. We meet with them regularly, and they are...

Dec 2022
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VP/Other Executive

Lessons Learned

When we purchased the platform from HealthEC, it needed some customization to make it work with our...

Dec 2022
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VP/Other Executive

Implementation and Training

We realized pretty early that training wasn't HealthEC’s strength. We took complete ownership of...

Dec 2022
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VP/Other Executive

Sales and Contracting

HealthEC was pretty transparent during the sales process that the product was not built for our...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The vendor has experience from an interoperability standpoint. It has been a success that we have...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

There are 10 different ways to do something, and that gives the user flexibility. What makes that...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The current product functionality definitely does not meet all of our needs today, so we have a big...

Dec 2022
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VP/Other Executive

Relationship

I am accustomed to vendors coming to the table with a recognition of where opportunities are both in...

Dec 2022
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VP/Other Executive

Relationship

We have a team that works very closely with HealthEC’s development team, so they work at that more...

Dec 2022
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VP/Other Executive

Other Observations & Comments

Our security team has concerns because a ton of PHI is flowing through the product. There are...

Dec 2022
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Manager

Functionality and Upgrades

HealthEC trained us very well in the beginning so that we could get into their database, and we can...

Dec 2022
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Manager

Relationship

HealthEC always addresses our concerns. Once in a while, things take the vendor a little longer than...

Dec 2022
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Director

Functionality and Upgrades

We have a good relationship with HealthEC. I have tried some of the other vendors in the market, and...

Dec 2022
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Director

Other Observations & Comments

There has been a bit of a challenge with the vendor being short staffed, but it is like that in...

Dec 2022
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Director

Relationship

Compared to other products, HealthEC does a better job of doing what the vendor says it does. They...

Dec 2022
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Director

Functionality and Upgrades

We don't intend to stop using HealthEC's system. The reason why we are happy with HealthEC's system...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

HealthEC Population Health Management Suite is a very intuitive platform. It is easy to learn and...

Dec 2022
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VP/Other Executive

Lessons Learned

For care management purposes, we vetted different products and found they needed a lot of...

Dec 2022
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VP/Other Executive

Other Observations & Comments

The solution draws the right outcomes, but its quality is questionable.

Dec 2022
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VP/Other Executive

Future Outlook

Given the enhancements in the pipeline, I expect our overall satisfaction to go up. Some...

Dec 2022
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Director

Relationship

I would go with HealthEC again because we work well with the team. The team that we have in place is...

Dec 2022
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VP/Other Executive

Service and Support

The vendor needs to listen to what the end users and customers are saying so that they can pivot...

Dec 2022
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Director

Functionality and Upgrades

I still have to rely on HealthEC to pull reports for me, and they have been wonderful to do that,...

Dec 2022
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Director

Functionality and Upgrades

The data on the vendor's dashboards is organized very well, and it is easy to look at different...

Dec 2022
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Director

Implementation and Training

I would like to see a training manual that I can refer to so that I don't have to email HealthEC and...

Dec 2022
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VP/Other Executive

Interfacing and Integration

In terms of missing functionality within HealthEC's tool, the interface for getting access to the...

Dec 2022
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VP/Other Executive

Technology

We have talked about the ideals of building a dashboard based on individual providers with HealthEC...

Dec 2022
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VP/Other Executive

Other Observations & Comments

We need to understand what HealthEC’s vision is because I do not even know what their vision should...

Dec 2022
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VP/Other Executive

Service and Support

We have tried to make requests for innovation, and HealthEC has scheduled meetings, but they have...

Dec 2022
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VP/Other Executive

Service and Support

We had a huge issue I had to make HealthEC aware of multiple times. They had given me access to...

Dec 2022
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VP/Other Executive

Technology

The data from HealthEC's system and the impact of what we can use it for is mind-blowing. One of the...

Dec 2022
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VP/Other Executive

Service and Support

The fact we are being promised data sooner leads me to be bullish on the future of the power of...

Dec 2022
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VP/Other Executive

Lessons Learned

A piece of feedback for HealthEC is I did not understand from the get-go the magnitude of the...

Dec 2022
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VP/Other Executive

Relationship

HealthEC would be more of a partner to us if they had annual objectives. The vendor needs to have...

Dec 2022
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VP/Other Executive

Future Outlook

The power we have with the data from HealthEC's system is fairly new in the market. I do not expect...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The consistency in communication with HealthEC has been poor. I am looking to regroup and leverage...

Dec 2022
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VP/Other Executive

Service and Support

The core of the issue is I lost access to the platform for months and could not get HealthEC to...

Dec 2022
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VP/Other Executive

Service and Support

We wanted to build something into the product, and the vendor worked with us. They got me involved...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Based on all the outcomes data that I can give to my staff, the outcomes from the product are great.

Dec 2022
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VP/Other Executive

Service and Support

I know many of the vendor’s executives by name, so the vendor’s executive involvement is good. The...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The product helps us with guiding, tracking, and monitoring staff performance. The product also...

Dec 2022
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VP/Other Executive

Implementation and Training

The implementations could be better. I was not notified of certain upgrades, and we got certain...

Dec 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The product is not 100% perfect. The issue may be our server, but sometimes, it seems like we lose...

Dec 2022
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VP/Other Executive

Service and Support

The vendor participates in the integration projects that we do. The vendor sits right there at the...

Dec 2022
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Manager

Other Observations & Comments

We have had a lack of resources on our end, and a lot of things have had to fall into place. We are...

Dec 2022
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Manager

Service and Support

The vendor does well at listening to their customers and trying to meet their customers' needs....

Dec 2022
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(0)
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Manager

Functionality and Upgrades

The implementation with HealthEC went fine, but there have been some concerns about whether the data...

Dec 2022
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Manager

Other Observations & Comments

Our training with HealthEC goes well. We just had one bad training when some people joined late and...

Dec 2022
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Manager

Interfacing and Integration

HealthEC helps us meet our integration goals. The platform as it exists today meets our goals and...

Dec 2022
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(0)
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Manager

Service and Support

The overall HealthEC platform is really easy to use. Some of the dashboards are easy to use and...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose HealthEC's system because we needed a population health platform to look at quality...

Dec 2022
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(0)
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CEO/President

Lessons Learned

I try to keep things in perspective. When IT companies try to sell, they say that they are the...

Jun 2022
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CEO/President

ROI / Cost

HealthEC does not nickel-and-dime us. The vendor does try to work with us on things. They have...

Jun 2022
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CEO/President

Relationship

I like HealthEC and everything that they do. The vendor has been good and fair to us. I can't say...

Jun 2022
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CEO/President

Implementation and Training

During the implementation, the vendor dedicated a lot of resources to us so that they could supply...

Jun 2022
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CEO/President

Interfacing and Integration

Part of our problem with HealthEC is that our EMR vendor just doesn't play well in the sandbox with...

Jun 2022
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CEO/President

Functionality and Upgrades

I know people who use HealthEC's system for really complicated things, and the system is a great...

Jun 2022
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Manager

Service and Support

HealthEC is wonderful. They have helped us start projects, analyze our data, and get access to their...

Apr 2022
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Manager

Implementation and Training

The vendor has team members who fly out and do training in person. They even did that during the...

Apr 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at other vendors, but they couldn't provide us with anything like what HealthEC was...

Apr 2022
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Director

Relationship

HealthEC is very nimble and easy to work with. They are very reactive to the changes in the market...

Mar 2022
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Manager

Functionality and Upgrades

The solution is very intuitive. I use it a lot. I have had extensive hands-on interactions with the...

Feb 2022
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(0)
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Manager

Interfacing and Integration

All of our sites have different EMRs, and we have to try to get all of those systems to speak to...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

There are so many things in the system that users can get lost. I wish that the system itself had...

Feb 2022
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Manager

Relationship

There are a couple of representatives from HealthEC who I can go to directly for help. Going to them...

Feb 2022
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Analyst/Coordinator

Relationship

I think that we have had a very collaborative experience with HealthEC. They have been willing to...

Feb 2022
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(0)
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Analyst/Coordinator

Service and Support

Initially, HealthEC had a point person who was technical and understood the technical pieces and...

Feb 2022
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(0)
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Analyst/Coordinator

Service and Support

We have the ability to get in touch with the vendor, and the vendor's people are always right there...

Feb 2022
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(0)
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Analyst/Coordinator

Relationship

There were times when I had to truly advocate for things that HealthEC was working on as the...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is very helpful and turnkey. Our transition to the product went smoothly. The vendor...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

HealthEC tries to make sure that I know how to use the product so that I can train other users.

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

We haven't been able to integrate the solution with certain other systems. We have been able to do...

Feb 2022
||
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Analyst/Coordinator

Relationship

I have talked to some of HealthEC's executives a couple of times. I would definitely say that they...

Feb 2022
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