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HealthEC Population Health Management Suite Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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Featured  Report

Population Health Vendor Overview 2023: Matching Vendor Capabilities to PHM Needs
Population Health Vendor Overview 2023:
Matching Vendor Capabilities to PHM Needs
June 2023
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User Commentary

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Manager

Loyalty

What is offered in HealthEC Population Health Management Suite is good. It is exactly what we are...

Mar 2024
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Manager

Value

HealthEC does avoid nickel-and-diming. When they are involved, support is where HealthEC may be a...

Mar 2024
||
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Director

Product

I'm opposed to the product. Our physicians are supportive of it, but we have had a lot of quality...

Mar 2024
||
(0)
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Director

Value

HealthEC doesn’t nickel-and-dime us, but the product is expensive. I don't know what the vendor...

Mar 2024
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(0)
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Director

Relationship, Operations

We are struggling with HealthEC right now. They had a big data incident and had to redo their whole...

Mar 2024
||
(0)
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Director

Relationship, Product

I don't understand the technical side of what HealthEC provides and some of the issues presented....

Mar 2024
||
(0)
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Director

Relationship, Operations

HealthEC is not proactive in terms of helping us understand the capabilities of the platform. We...

Mar 2024
||
(0)
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Director

Relationship

A big frustrating point for us is we have asked to speak to other HealthEC clients who work with...

Mar 2024
||
(0)
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Director

Relationship

HealthEC has very good customer support. We have a regular touchpoint meeting, and the vendor is...

Mar 2024
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(0)
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Director

Loyalty, Product, Value

I have had limited interactions with population health platforms and vendors, but I have learned...

Mar 2024
||
(0)
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Director

Relationship

It was really hard to understand what the vendor had done when they did things. We needed a lot more...

Feb 2024
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(0)
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Manager

Relationship

HealthEC is extremely prompt in responding to any questions or requests we have and supplying us...

Dec 2023
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(0)
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Manager

Relationship

We interface at various times with the most senior people at HealthEC, and they have been very...

Dec 2023
||
(0)
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VP/Other Executive

Product

The stability and reliability of the application have continued to prove difficult for us. There are...

Nov 2023
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(0)
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VP/Other Executive

Product

One of the major challenges of HealthEC is the less-than-intuitive way the data is buried in layers....

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

We have talked with HealthEC about the direction of data healthcare interoperability, and they are...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

We have had to spend a tremendous amount of money to get relatively okay product development from...

Nov 2023
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(0)
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VP/Other Executive

Culture, Value

We have a standard statement of work in place with HealthEC, but we get frustrated because if our...

Nov 2023
||
(0)
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VP/Other Executive

Operations

HealthEC’s implementations are done 100% remotely with a team that is based offshore. We are dealing...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

HealthEC is very responsive. When issues are flagged, the vendor tries to quickly resolve them. The...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

We wanted HealthEC to feel that transparency was really important to us so that if they detected an...

Nov 2023
||
(0)
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VP/Other Executive

Product

The issue comes up when data we need to report on is entered into the front end. We were told quite...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We run into gaps when we think about layering other services to integrate with the system. We are...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Out of design, stability, reliability, and responsiveness, design probably ranks the highest in...

Nov 2023
||
(0)
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Manager

Relationship

We are in touch with HealthEC’s support team pretty regularly, and they always answer. We can turn...

Jun 2023
||
(0)
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Manager

Product

HealthEC Population Health Management Suite and its data analysis are favorable. HealthEC is a...

Jun 2023
||
(0)
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CEO/President

Relationship

HealthEC is proactive in reaching out to us. They give us new things in a usable and understandable...

Jun 2023
||
(0)
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CEO/President

Relationship

HealthEC has been efficient, and they have worked with us. We have had various points when we have...

Jun 2023
||
(0)
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CEO/President

Relationship

HealthEC has always worked with us hand in hand. There was once or twice when we had to wait a...

Jun 2023
||
(0)
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CEO/President

Relationship

The vendor is clear about how long something is going to take; they give us expectations. One of the...

Jun 2023
||
(0)
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CEO/President

Relationship

There are people we interact with at HealthEC, and they are always responsive to anything we ask...

Jun 2023
||
(0)
 Thank you  Helpful

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