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HealthEC Population Health Management Suite Commentary
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Benjamin Cassity
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User Commentary

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VP/Other Executive

Loyalty, Relationship

The benefit of the doubt I will give HealthEC is that I do think in some other circumstances, they...

Oct 2024
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VP/Other Executive

Operations

When we had HealthEC do their training directly to our users, we found they lacked a lot of context....

Oct 2024
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VP/Other Executive

Operations, Product

In general, HealthEC did articulate really well what was going to be in the last upgrade. We had...

Oct 2024
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VP/Other Executive

Culture

Generally, HealthEC does not keep promises. What I mean by generally is that it feels like there is...

Oct 2024
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VP/Other Executive

Loyalty, Value

One thing we struggled with beyond platform configuration and flexibility was that we had no...

Oct 2024
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VP/Other Executive

Loyalty, Product

When we think about healthcare and all the different players, HealthEC doesn't have a solution to...

Oct 2024
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VP/Other Executive

Loyalty

Whether I would recommend the product to a peer sort of depends on the circumstance of where my peer...

Oct 2024
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(0)
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VP/Other Executive

Loyalty, Operations

When I came on board, the VBC arm was pretty new. We were a young organization trying to figure...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

HealthEC does pull in the right people for us. I feel like we are working with the right levels....

Oct 2024
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VP/Other Executive

Relationship, Product

HealthEC is good with integration. They do try to meet us where we are. The opportunity for them to...

Oct 2024
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VP/Other Executive

Value

HealthEC’s stock keeping units (SKUs) are definitely delivered bit by bit. The vendor doesn't...

Oct 2024
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VP/Other Executive

Relationship

HealthEC was hacked and had a data breach, so we had a whole different issue with security, and...

Oct 2024
||
(0)
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Director

Loyalty, Product

We are on the current version of the system. The vendor pushes updates, and when the system needs...

Aug 2024
||
(0)
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Director

Operations

Our implementation of the system was terrible, and the vendor's education was really bad. We knew...

Aug 2024
||
(0)
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Director

Relationship

HealthEC's support is really good. Our project manager was consistent with regular meetings when we...

Aug 2024
||
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Director

Product

We experienced a major setback when HealthEC had a data breach. That hindered a lot of things. The...

Aug 2024
||
(0)
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Director

Product

I don't like the system. Its interface looks like it is stuck in the nineties. It is clunky and hard...

Aug 2024
||
(0)
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Director

Loyalty, Value

When we brought in HealthEC, their support and resources were much more aligned with what our goals...

Aug 2024
||
(0)
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Manager

Relationship

We have regularly scheduled calls with HealthEC, and everybody on their team gets on. Our...

Aug 2024
||
(0)
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Manager

Operations, Value

HealthEC implemented a particular dashboard, and the upgrade was wonderful. The dashboard is very...

Aug 2024
||
(0)
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Manager

Relationship, Product

Our EMR doesn't really integrate with many other platforms. That has been our main problem or...

Aug 2024
||
(0)
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Manager

Loyalty, Relationship, Product

There are a few pieces that HealthEC is working on. There are tasks that have been pending for the...

Aug 2024
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Manager

Relationship, Operations, Value

I would tell others looking at HealthEC Population Health Management Suite that the platform is...

Aug 2024
||
(0)
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Manager

Relationship, Operations

HealthEC has been wonderful, but maybe the one thing they could improve would be working on some of...

Aug 2024
||
(0)
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VP/Other Executive

Product

I need HealthEC to create an ability to look at a patient as a whole picture. We have lots of data...

Aug 2024
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VP/Other Executive

Product

I need a report from HealthEC that uses risk stratification to tell us when a patient has a certain...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Product

I would tell a friend right now that HealthEC has a great mastery of the data. I trust that they are...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Value

HealthEC needs to make their medical director a part of the team meetings with the practice and...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

My overall satisfaction with HealthEC in 12 months will either be high because we will still be with...

Aug 2024
||
(0)
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Director

Product, Value

I would suggest that HealthEC optimize the patient pullback. Sometimes patient searches take a while....

Aug 2024
||
(0)
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Director

Relationship

I think hands have changed, and some things have changed. I am not even sure who is who or what is...

Aug 2024
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(0)
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Director

Relationship, Product

The vendor should foster more EMR relationships to better support us with integration. That is...

Aug 2024
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(0)
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Director

Product, Value

We have achieved shared savings a lot of times, and this allows us to be a clinically integrated...

Aug 2024
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(0)
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Director

Loyalty, Product, Value

We know that a lot of EMR systems can import certain aspects or certain pieces of information for...

Aug 2024
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(0)
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Director

Relationship, Product, Value

HealthEC shines with risk adjustment and risk analysis. Their monetary projections are spot on. They...

Aug 2024
||
(0)
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Manager

Operations

We didn’t have a well-organized implementation with HealthEC's system, but it was in the middle of...

Aug 2024
||
(0)
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Manager

Product

HealthEC's system does a good job of aggregating the data into visual dashboards so that we can jump...

Aug 2024
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(0)
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Manager

Product, Value

Some EHRs make it difficult for interoperability in HealthEC Population Health Management Suite even...

Aug 2024
||
(0)
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Manager

Operations

HealthEC had a lot of new people who were training me, but they were new to the system as well....

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

HealthEC has been great, and we have regular meetings because there is so much in the system that we...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

No product ever works as promised, but HealthEC Population Health Management Suite is much better...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Value

HealthEC is looking at some things for certain organizations that would encompass a lot of things...

Aug 2024
||
(0)
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Manager

Product

HealthEC Population Health Management Suite doesn’t have anything that says that something is out of...

Aug 2024
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(0)
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Manager

Loyalty

What is offered in HealthEC Population Health Management Suite is good. It is exactly what we are...

Mar 2024
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(0)
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Manager

Value

HealthEC does avoid nickel-and-diming. When they are involved, support is where HealthEC may be a...

Mar 2024
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(0)
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Director

Product

I'm opposed to the product. Our physicians are supportive of it, but we have had a lot of quality...

Mar 2024
||
(0)
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Director

Value

HealthEC doesn’t nickel-and-dime us, but the product is expensive. I don't know what the vendor...

Mar 2024
||
(0)
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Director

Relationship, Operations

We are struggling with HealthEC right now. They had a big data incident and had to redo their whole...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

I don't understand the technical side of what HealthEC provides and some of the issues presented....

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

HealthEC is not proactive in terms of helping us understand the capabilities of the platform. We...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

A big frustrating point for us is we have asked to speak to other HealthEC clients who work with...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

HealthEC has very good customer support. We have a regular touchpoint meeting, and the vendor is...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product, Value

I have had limited interactions with population health platforms and vendors, but I have learned...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

It was really hard to understand what the vendor had done when they did things. We needed a lot more...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

HealthEC is extremely prompt in responding to any questions or requests we have and supplying us...

Dec 2023
||
(0)
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Manager

Relationship

We interface at various times with the most senior people at HealthEC, and they have been very...

Dec 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

The stability and reliability of the application have continued to prove difficult for us. There are...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

One of the major challenges of HealthEC is the less-than-intuitive way the data is buried in layers....

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

We have talked with HealthEC about the direction of data healthcare interoperability, and they are...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

We have had to spend a tremendous amount of money to get relatively okay product development from...

Nov 2023
||
(0)
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VP/Other Executive

Culture, Value

We have a standard statement of work in place with HealthEC, but we get frustrated because if our...

Nov 2023
||
(0)
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VP/Other Executive

Operations

HealthEC’s implementations are done 100% remotely with a team that is based offshore. We are dealing...

Nov 2023
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(0)
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VP/Other Executive

Relationship

HealthEC is very responsive. When issues are flagged, the vendor tries to quickly resolve them. The...

Nov 2023
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(0)
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VP/Other Executive

Relationship

We wanted HealthEC to feel that transparency was really important to us so that if they detected an...

Nov 2023
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(0)
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VP/Other Executive

Product

The issue comes up when data we need to report on is entered into the front end. We were told quite...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

We run into gaps when we think about layering other services to integrate with the system. We are...

Nov 2023
||
(0)
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VP/Other Executive

Product

Out of design, stability, reliability, and responsiveness, design probably ranks the highest in...

Nov 2023
||
(0)
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