HealthEC Population Health Management Suite Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/30/2020 10:12:47 AM and Model.EvProductId = 77527

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

I love the system. It is a one-stop shop. I can view all of my payer data.

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The hard part of the system was the integration aspect. In our organization, we are not financially...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There is so much that I am sure I am supposed to pay for, but HealthEC doesn’t nickel-and-dime me...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

HealthEC keeps promises for the most part. I am not sure at all times that the higher levels of...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

HealthEC’s higher-ups are involved. They insert themselves in places we usually wouldn’t find that...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system takes a bit of massaging at times. For the most part, the product is on point, but it...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

With HealthEC’s support, some things take longer than others. Everything depends on the team that is...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

For the most part, HealthEC is good about reaching out proactively when something comes up. They try...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

HealthEC’s support was quick. They would always respond within 24 hours. The executives always...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

HealthEC's product is truly professional. The back office is run like a mini-Microsoft. HeathEC’s...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I am no longer working with HealthEC, and that has nothing to do with the vendor's capabilities....

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

HealthEC oversaw our data management, and that was a really integral part of our strategy. HealthEC...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

HealthEC just provided the service. They really didn't train any of our employees. They figured out...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

HealthEC supported us well through the COVID-19 crisis. They came out with a new report for tracking...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We have been successful with HealthEC. We have had savings for the last five years. We owe a lot of...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

HealthEC keeps their promises. Even when we get reports that we don’t understand, the vendor walks...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We are kind of like HealthEC’s guinea pig. We find something that they could incorporate into the...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If the end users weren’t so lazy and used HealthEC’s system more, that would be nice. The product is...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We get good outcomes from HealthEC’s system, especially now when we pay doctors. We really need a...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We have recommended HealthEC’s product to others several times. We tell others to get the product,...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Previously, if I ever had an IT question or problem, I had to go through the web interface, fill out...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

HealthEC has stepped up in every way during COVID-19. They have anticipated needs and given us...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Relationship

The HealthEC team has worked hard to keep current in absolutely every way. Whenever I have a demand...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

HealthEC pretty much keeps their promises. They can do things, but in their attempts to do things,...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

Our issues are related to the vendor's training. It goes fast. Maybe the problem is that the vendor...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

The integration was very fast and thorough as promised. The product is 90% working as promoted.

Nov 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Everybody is looking at how affordable, flexible, and predictive the product is. Potential customers...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

My dream was to have all the data in one place so that I could see the client's history and carve...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There is a mobile version. It is very easy to use and very flexible. When I need to extract data or...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Early on during the COVID-19 crisis, HealthEC was looking at leveraging their data to help us look...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

HealthEC is wonderful about not charging for everything. When we need to format changes and need a...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

HealthEC is good at reaching out and checking in overall. They could improve on letting me know when...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

For the money we spent, we get immense value out of the system. I can’t imagine spending the money...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have had the product for a number of years, and we have been able to access the data...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't know whether I would buy the system again. It is too early to tell. I would give HealthEC...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

HealthEC doesn’t keep promises when it comes to meeting the deliverables and timelines. To me, those...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

There really hasn't been any training for the system. It has been very limited. We had one training...

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

It is too soon to tell how well the product works as promoted. We haven't really been able to see...

Nov 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The system is integrating with our ADT feeds. The vision initially was to integrate with various...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

HealthEC is working hard to generate value and ensure the integrity and accuracy of the application....

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The foundation on which the system is built is a little too rigid. So HealthEC should create...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

We haven't needed to use HealthEC’s support yet. We had a direct connection with our account...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

HealthEC is not really being proactive in the sense that they are identifying problems based only on...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

For executive involvement, I would rate HealthEC high. They really have been bringing their A-team,...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There has been no ROI at this point. I don't have enough confidence yet to say that we will see an...

Nov 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We chose HealthEC because of the way that they demonstrated the application and what they said it...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is hands on and helps us with our data load and data configurations. During the COVID-19...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We really like the vendor’s services and the quality of their work. Their staff’s skill sets are...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The vendor could give us better contract support in all the areas that we request. There are some...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The system works exactly as HealthEC promoted it. They back up their words. They present no...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With COVID-19, there is a lot going on. I know part of the vendor's team is in India, but there is...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime us at all. We are almost like little kids in a candy store....

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

HealthEC does train the trainers. I know the system inside and out. I went to HealthEC's offices,...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

HealthEC is doing a lot. In the system, there is a previsit summary field. The previsit summary is a...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have never had any kind of issues where the system has failed us. HealthEC made the newer version...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I can call the higher-ups at a moment's notice. I can call the senior analyst anytime I need, and I...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have definitely gotten our money’s worth. HealthEC is a big benefit for agencies in my field...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are really just doing what we do best, and we couldn't do that without this system. We are...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use this solution to integrate and coordinate care between a patient's health center, primary...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have looked at all of the vendors in this area. The market is flooded, as it should be. Medicare...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

HealthEC doesn't charge for every little thing. That is a really big thing for me because I have...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

HealthEC is connected to the other systems that we use. I was able to make a channel between this...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

This solution is amazing. On the long-term care side of things, we have modified the software...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am as happy with HealthEC as I was the day we started working with them. They are a good bunch of...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

We can send an email ticket, and then HealthEC will call us back. We can call, and they will answer...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

As far as I know, we are constantly being upgraded. HealthEC’s system is robust; it actually has...

Oct 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I buy the system every month. If I have any money in the stock market and don’t sell that stock,...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor keeps all of their promises. If they were to short me in any way, if I didn’t have the...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

All of HealthEC’s people, from the CEO down, have delivered. They have been very good and extremely...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

HealthEC was very adaptive to the market with their COVID-19 response. Depending on how the market...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Our experience with HealthEC has been very good. I find the team at HealthEC to be very responsive...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

HealthEC could do a little better with training. I would like more direct, in-depth training. I...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

If HealthEC's solution is used right, it should be able to support integration goals.

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

My overall satisfaction with the system and HealthEC’s communication is high. We have to take some...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

There is always room for improvement. I can give suggestions for HealthEC, but there are no faults....

Oct 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

HealthEC doesn’t always tell us when they are making changes until they are happening, so we can’t...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There has been a delay on the vendor’s part with the data formats from the insurers. HealthEC argues...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When we go out to a practice and teach the people how to use the system, they can easily pick it up...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

We are in communication with the vendor’s support people daily, and they are quick to respond to...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Relationship

Many of the vendor’s personnel at the lower levels of the organization don’t have the level of...

Oct 2020
 Helpful

 or  to see details.

CEO/President

Lessons Learned

I would tell others to put in safeguards, put in remedies for the failure to achieve, and put in...

Oct 2020
 Helpful