HealthEC Population Health Management Suite
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Subject Expert
Bradley Hunter
Senior Research Director
Commentary Summary
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User Commentary
I try to keep things in perspective. When IT companies try to sell, they say that they are the...
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HealthEC does not nickel-and-dime us. The vendor does try to work with us on things. They have...
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I like HealthEC and everything that they do. The vendor has been good and fair to us. I can't say...
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During the implementation, the vendor dedicated a lot of resources to us so that they could supply...
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Part of our problem with HealthEC is that our EMR vendor just doesn't play well in the sandbox with...
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I know people who use HealthEC's system for really complicated things, and the system is a great...
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HealthEC is wonderful. They have helped us start projects, analyze our data, and get access to their...
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The vendor has team members who fly out and do training in person. They even did that during the...
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We looked at other vendors, but they couldn't provide us with anything like what HealthEC was...
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HealthEC is very nimble and easy to work with. They are very reactive to the changes in the market...
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The solution is very intuitive. I use it a lot. I have had extensive hands-on interactions with the...
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All of our sites have different EMRs, and we have to try to get all of those systems to speak to...
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There are so many things in the system that users can get lost. I wish that the system itself had...
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There are a couple of representatives from HealthEC who I can go to directly for help. Going to them...
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I think that we have had a very collaborative experience with HealthEC. They have been willing to...
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Initially, HealthEC had a point person who was technical and understood the technical pieces and...
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We have the ability to get in touch with the vendor, and the vendor's people are always right there...
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There were times when I had to truly advocate for things that HealthEC was working on as the...
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The solution is very helpful and turnkey. Our transition to the product went smoothly. The vendor...
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HealthEC tries to make sure that I know how to use the product so that I can train other users.
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We haven't been able to integrate the solution with certain other systems. We have been able to do...
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I have talked to some of HealthEC's executives a couple of times. I would definitely say that they...
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We have been very fortunate that HealthEC has been very engaged and easy to keep engaged. We have...
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We work with NCQA HEDIS and other HEDIS measures, and they are constantly being updated. Compared to...
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I don't really need to open a lot of tickets or talk to HealthEC's support people directly. But I do...
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From our requirements that were put forward among the pool of vendors that we looked at, HealthEC...
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Our initial training with HealthEC was a bumpy process. Part of that was brought about by the chaos...
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I am essentially satisfied with HealthEC. With any piece of software, there are lingering issues or...
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We have had several conversations with HealthEC when there have been things we would like to...
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We use the HealthEC product to measure the effectiveness and quality of the policies we have in...
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HealthEC's system stratifies all our patients rather than just a subset of patients. That is very...
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The biggest pain point with HealthEC has been our lack of understanding of the scope and magnitude...
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There has been a lack of clarity around the responsibility for reporting. The reports are still...
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Our reason for bringing on the HealthEC product is to truly integrate data from multiple sources and...
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My suggestion to others is to be mindful of data governance because the data is very sensitive and...
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Whether HealthEC charges us depends on what the request is. For example, if we need someone on-site,...
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HealthEC has made some changes in their executives, so we are trying to build a good rapport with...
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HealthEC is doing very well at tailoring their product to fit our requirements. The customization is...
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We are very happy with the solution. It has helped us with our value-based programs. The solution...
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HealthEC is very good at doing implementations. We are very satisfied with them. Their training is...
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HealthEC's people answer our phone calls promptly. Even if we leave a voicemail, someone will call...
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HealthEC gives us a medical chart on steroids. It saves our records and saves the patient medical...
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This is a population health management system where our documents can be kept safely. If the system...
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Because of COVID-19, HealthEC slowed down because part of the development team is in India. We...
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HealthEC has a base charge. They are not robbing us.
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HealthEC trained me, and I trained everybody else. For whatever we need to know, we can call people...
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We have to tell HealthEC what we actually need because otherwise, they will fix something that isn't...
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A lot of people who were afraid to use systems like these are now very adept and can find what they...
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HealthEC trained me to do the GPRO reporting and so forth, but I think to a certain extent, what...
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The system is amazing. We had a couple of providers who were still doing everything on paper, and...
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The company is like a mini Microsoft. They have a bullpen in the center of the office where they...
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We like HealthEC. The baseline of our success with the product is the money. It is all about the...
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HealthEC upgraded their platform to the cloud, but we struggled with that upgrade. We were losing...
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The data analytics in the system aren't really meeting our expectations. I have gotten some...
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The quality of the service we get from HealthEC is exceptional. They create new features for us at...
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I would recommend HealthEC. I would tell people that since I started working with them, they have...
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HealthEC had a rough year, but I think that they are going to catch up. They are a wonderful...
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The training we got should have been more organized. But I know that if I ask for training or...
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HealthEC has done an excellent job of really tailoring the platform as it provides services for our...
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HealthEC has been very helpful in training our superusers. We have certain administrators within the...
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Each of our facilities runs differently. HealthEC has been able to get virtually everybody up on the...
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Recently, HealthEC has been able to do some advanced analytics that are really quite exceptional....
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The feedback we get from our end users, especially our senior staff members, has always been that...
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HealthEC is always accessible, and the information they give us is helpful. If the highest ranking...
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HealthEC has grown and taken on more customers. But their basic working assumption continues to be...
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I always recommend HealthEC to others. Almost every time someone asks who they could partner with to...
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I think our satisfaction with HealthEC is going to remain the same. It has remained the same since...
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The product is part of our long-term plans because we have a continuing need for an application that...
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HealthEC keeps their promises if they can remember all their promises. Sometimes, HealthEC needs to...
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Historically, HealthEC’s validation efforts in their upgrades are lacking. I have identified...
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The product is not intuitive because of the filtering process. Because of the way the data is...
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HealthEC is helping us to aggregate several years' worth of the files that CMS provides so that we...
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As we progressed with our shared savings program and got closer and closer to success, we realized...
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HealthEC avoids charging us for every little thing. I don't sign the checks, but I think that I...
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The only implementation challenge that we had was that the product took longer to set up than we...
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The solution is a good tool. We have only been using it for a little while. We had to learn how to...
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There is a functionality in the solution that still isn't working the way that I want it to. That...
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We anticipate seeing outcomes in the system, but we will have to see how we did when this year's...
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HealthEC transitioned to the cloud earlier this year. For a few months during that, they did have...
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One of the benefits of HealthEC is they don’t nickel-and-dime. So once we know the price, then we...
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Two things were hard for us during the HealthEC transition to the cloud. One was communication, and...
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HealthEC's solution is a nimble, easy-to-use system with good reporting functionally. The system is...
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One of the nice things about the HealthEC system is the data is easily accessible. We don’t have to...
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The exporting function could be improved, and that is not just HealthEC's issue. It is more or less...
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