All Categories chevron icon Value Based Care chevron icon Population Health chevron icon Population Health Management

HealthEC Population Health Management Suite Commentary
Filtered view: All

Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Population Health Management 2024: Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
Population Health Management 2024:
Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
October 2024
View Report
Population Health Vendor Overview 2023: Matching Vendor Capabilities to PHM Needs
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Product

Things have been a little better recently just because HealthEC has upgraded the technology. There...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Sometimes I may need to prompt HealthEC, so that part could use a bit of tweaking, and they could be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

It would be good to have someone from HealthEC send even a monthly update of different changes by...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

HealthEC has gone through lots of leadership changes, but the new team is moving better. The...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

HealthEC has had trouble with implementing the product; success will depend on the final product.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The benefit of the doubt I will give HealthEC is that I do think in some other circumstances, they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

When we had HealthEC do their training directly to our users, we found they lacked a lot of context....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

In general, HealthEC did articulate really well what was going to be in the last upgrade. We had...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Generally, HealthEC does not keep promises. What I mean by generally is that it feels like there is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

One thing we struggled with beyond platform configuration and flexibility was that we had no...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

When we think about healthcare and all the different players, HealthEC doesn't have a solution to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Whether I would recommend the product to a peer sort of depends on the circumstance of where my peer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

When I came on board, the VBC arm was pretty new. We were a young organization trying to figure...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

HealthEC does pull in the right people for us. I feel like we are working with the right levels....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

HealthEC is good with integration. They do try to meet us where we are. The opportunity for them to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

HealthEC’s stock keeping units (SKUs) are definitely delivered bit by bit. The vendor doesn't...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEC was hacked and had a data breach, so we had a whole different issue with security, and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are on the current version of the system. The vendor pushes updates, and when the system needs...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of the system was terrible, and the vendor's education was really bad. We knew...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEC's support is really good. Our project manager was consistent with regular meetings when we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We experienced a major setback when HealthEC had a data breach. That hindered a lot of things. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't like the system. Its interface looks like it is stuck in the nineties. It is clunky and hard...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

When we brought in HealthEC, their support and resources were much more aligned with what our goals...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regularly scheduled calls with HealthEC, and everybody on their team gets on. Our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

HealthEC implemented a particular dashboard, and the upgrade was wonderful. The dashboard is very...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our EMR doesn't really integrate with many other platforms. That has been our main problem or...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are a few pieces that HealthEC is working on. There are tasks that have been pending for the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Value

I would tell others looking at HealthEC Population Health Management Suite that the platform is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

HealthEC has been wonderful, but maybe the one thing they could improve would be working on some of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I need HealthEC to create an ability to look at a patient as a whole picture. We have lots of data...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I need a report from HealthEC that uses risk stratification to tell us when a patient has a certain...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would tell a friend right now that HealthEC has a great mastery of the data. I trust that they are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

HealthEC needs to make their medical director a part of the team meetings with the practice and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My overall satisfaction with HealthEC in 12 months will either be high because we will still be with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would suggest that HealthEC optimize the patient pullback. Sometimes patient searches take a while....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I think hands have changed, and some things have changed. I am not even sure who is who or what is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor should foster more EMR relationships to better support us with integration. That is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We have achieved shared savings a lot of times, and this allows us to be a clinically integrated...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

We know that a lot of EMR systems can import certain aspects or certain pieces of information for...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

HealthEC shines with risk adjustment and risk analysis. Their monetary projections are spot on. They...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We didn’t have a well-organized implementation with HealthEC's system, but it was in the middle of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

HealthEC's system does a good job of aggregating the data into visual dashboards so that we can jump...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Some EHRs make it difficult for interoperability in HealthEC Population Health Management Suite even...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

HealthEC had a lot of new people who were training me, but they were new to the system as well....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HealthEC has been great, and we have regular meetings because there is so much in the system that we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

No product ever works as promised, but HealthEC Population Health Management Suite is much better...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

HealthEC is looking at some things for certain organizations that would encompass a lot of things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

HealthEC Population Health Management Suite doesn’t have anything that says that something is out of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

What is offered in HealthEC Population Health Management Suite is good. It is exactly what we are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

HealthEC does avoid nickel-and-diming. When they are involved, support is where HealthEC may be a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm opposed to the product. Our physicians are supportive of it, but we have had a lot of quality...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

HealthEC doesn’t nickel-and-dime us, but the product is expensive. I don't know what the vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We are struggling with HealthEC right now. They had a big data incident and had to redo their whole...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't understand the technical side of what HealthEC provides and some of the issues presented....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

HealthEC is not proactive in terms of helping us understand the capabilities of the platform. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

A big frustrating point for us is we have asked to speak to other HealthEC clients who work with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEC has very good customer support. We have a regular touchpoint meeting, and the vendor is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

I have had limited interactions with population health platforms and vendors, but I have learned...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It was really hard to understand what the vendor had done when they did things. We needed a lot more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​