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HealthEC Population Health Management Suite Comments
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KLAS Research Director - Bradley Hunter
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User Commentary

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CEO/President

The only area of concern we have at times is the depth of resources that the vendor can rely on. We...

Jan 2021
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CEO/President

Our integration goals and the work that relates to that have been outstanding. The platform has been...

Jan 2021
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CEO/President

The vendor's capacity to deliver on larger projects is somewhat challenged on occasion. We have had...

Jan 2021
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CEO/President

I would like to see a little more consultative advice and lessons learned from other providers that...

Jan 2021
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CEO/President

I have implemented a number of EHRs and population health platforms, and this product was by far the...

Jan 2021
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Physician

The population health tools from HealthEC are okay. The tools are just okay for organizations that...

Jan 2021
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Physician

HealthEC was pretty involved with us. At the same time, they are a vendor that needs to make a...

Jan 2021
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Physician

The vendor's support was pretty good. The support people responded whenever we needed them. Some of...

Jan 2021
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Manager

I love the system. It is a one-stop shop. I can view all of my payer data.

Nov 2020
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Manager

The hard part of the system was the integration aspect. In our organization, we are not financially...

Nov 2020
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Manager

There is so much that I am sure I am supposed to pay for, but HealthEC doesn’t nickel-and-dime me...

Nov 2020
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Manager

HealthEC keeps promises for the most part. I am not sure at all times that the higher levels of...

Nov 2020
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Manager

HealthEC’s higher-ups are involved. They insert themselves in places we usually wouldn’t find that...

Nov 2020
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Manager

The system takes a bit of massaging at times. For the most part, the product is on point, but it...

Nov 2020
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Manager

With HealthEC’s support, some things take longer than others. Everything depends on the team that is...

Nov 2020
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Manager

For the most part, HealthEC is good about reaching out proactively when something comes up. They try...

Nov 2020
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VP/Other Executive

HealthEC’s support was quick. They would always respond within 24 hours. The executives always...

Nov 2020
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VP/Other Executive

HealthEC's product is truly professional. The back office is run like a mini-Microsoft. HeathEC’s...

Nov 2020
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VP/Other Executive

I am no longer working with HealthEC, and that has nothing to do with the vendor's capabilities....

Nov 2020
(0)
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VP/Other Executive

HealthEC oversaw our data management, and that was a really integral part of our strategy. HealthEC...

Nov 2020
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VP/Other Executive

HealthEC just provided the service. They really didn't train any of our employees. They figured out...

Nov 2020
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VP/Other Executive

HealthEC supported us well through the COVID-19 crisis. They came out with a new report for tracking...

Nov 2020
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VP/Other Executive

We have been successful with HealthEC. We have had savings for the last five years. We owe a lot of...

Nov 2020
(0)
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VP/Other Executive

HealthEC keeps their promises. Even when we get reports that we don’t understand, the vendor walks...

Nov 2020
(0)
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VP/Other Executive

We are kind of like HealthEC’s guinea pig. We find something that they could incorporate into the...

Nov 2020
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VP/Other Executive

If the end users weren’t so lazy and used HealthEC’s system more, that would be nice. The product is...

Nov 2020
(0)
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VP/Other Executive

We get good outcomes from HealthEC’s system, especially now when we pay doctors. We really need a...

Nov 2020
(0)
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VP/Other Executive

We have recommended HealthEC’s product to others several times. We tell others to get the product,...

Nov 2020
(0)
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VP/Other Executive

Previously, if I ever had an IT question or problem, I had to go through the web interface, fill out...

Nov 2020
(0)
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CEO/President

HealthEC has stepped up in every way during COVID-19. They have anticipated needs and given us...

Nov 2020
(0)
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CEO/President

The HealthEC team has worked hard to keep current in absolutely every way. Whenever I have a demand...

Nov 2020
(0)
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CEO/President

HealthEC pretty much keeps their promises. They can do things, but in their attempts to do things,...

Nov 2020
(0)
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CEO/President

Our issues are related to the vendor's training. It goes fast. Maybe the problem is that the vendor...

Nov 2020
(0)
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CEO/President

The integration was very fast and thorough as promised. The product is 90% working as promoted.

Nov 2020
(0)
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CEO/President

Everybody is looking at how affordable, flexible, and predictive the product is. Potential customers...

Nov 2020
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CEO/President

My dream was to have all the data in one place so that I could see the client's history and carve...

Nov 2020
(0)
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CEO/President

There is a mobile version. It is very easy to use and very flexible. When I need to extract data or...

Nov 2020
(0)
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Director

Early on during the COVID-19 crisis, HealthEC was looking at leveraging their data to help us look...

Nov 2020
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Director

HealthEC is wonderful about not charging for everything. When we need to format changes and need a...

Nov 2020
(0)
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Director

HealthEC is good at reaching out and checking in overall. They could improve on letting me know when...

Nov 2020
(0)
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Director

For the money we spent, we get immense value out of the system. I can’t imagine spending the money...

Nov 2020
(0)
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Director

We have had the product for a number of years, and we have been able to access the data...

Nov 2020
(0)
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Director

I don't know whether I would buy the system again. It is too early to tell. I would give HealthEC...

Nov 2020
(0)
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Director

HealthEC doesn’t keep promises when it comes to meeting the deliverables and timelines. To me, those...

Nov 2020
(0)
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Director

There really hasn't been any training for the system. It has been very limited. We had one training...

Nov 2020
(0)
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Director

It is too soon to tell how well the product works as promoted. We haven't really been able to see...

Nov 2020
(0)
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Director

The system is integrating with our ADT feeds. The vision initially was to integrate with various...

Nov 2020
(0)
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Director

HealthEC is working hard to generate value and ensure the integrity and accuracy of the application....

Nov 2020
(0)
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Director

The foundation on which the system is built is a little too rigid. So HealthEC should create...

Nov 2020
(0)
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Director

We haven't needed to use HealthEC’s support yet. We had a direct connection with our account...

Nov 2020
(0)
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Director

HealthEC is not really being proactive in the sense that they are identifying problems based only on...

Nov 2020
(0)
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Director

For executive involvement, I would rate HealthEC high. They really have been bringing their A-team,...

Nov 2020
(0)
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Director

There has been no ROI at this point. I don't have enough confidence yet to say that we will see an...

Nov 2020
(0)
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Director

We chose HealthEC because of the way that they demonstrated the application and what they said it...

Nov 2020
(0)
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Analyst/Coordinator

The vendor is hands on and helps us with our data load and data configurations. During the COVID-19...

Nov 2020
(0)
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Analyst/Coordinator

We really like the vendor’s services and the quality of their work. Their staff’s skill sets are...

Nov 2020
(0)
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Analyst/Coordinator

The vendor could give us better contract support in all the areas that we request. There are some...

Nov 2020
(0)
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Analyst/Coordinator

The system works exactly as HealthEC promoted it. They back up their words. They present no...

Oct 2020
(0)
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Analyst/Coordinator

With COVID-19, there is a lot going on. I know part of the vendor's team is in India, but there is...

Oct 2020
(0)
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Analyst/Coordinator

The vendor does not nickel-and-dime us at all. We are almost like little kids in a candy store....

Oct 2020
(0)
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Analyst/Coordinator

HealthEC does train the trainers. I know the system inside and out. I went to HealthEC's offices,...

Oct 2020
(0)
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Analyst/Coordinator

HealthEC is doing a lot. In the system, there is a previsit summary field. The previsit summary is a...

Oct 2020
(0)
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Analyst/Coordinator

We have never had any kind of issues where the system has failed us. HealthEC made the newer version...

Oct 2020
(0)
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Analyst/Coordinator

I can call the higher-ups at a moment's notice. I can call the senior analyst anytime I need, and I...

Oct 2020
(0)
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Analyst/Coordinator

We have definitely gotten our money’s worth. HealthEC is a big benefit for agencies in my field...

Oct 2020
(0)
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VP/Other Executive

We are really just doing what we do best, and we couldn't do that without this system. We are...

Oct 2020
(0)
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VP/Other Executive

We use this solution to integrate and coordinate care between a patient's health center, primary...

Oct 2020
(0)
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VP/Other Executive

I have looked at all of the vendors in this area. The market is flooded, as it should be. Medicare...

Oct 2020
(0)
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VP/Other Executive

HealthEC doesn't charge for every little thing. That is a really big thing for me because I have...

Oct 2020
(0)
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VP/Other Executive

HealthEC is connected to the other systems that we use. I was able to make a channel between this...

Oct 2020
(0)
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VP/Other Executive

This solution is amazing. On the long-term care side of things, we have modified the software...

Oct 2020
(0)
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Manager

I am as happy with HealthEC as I was the day we started working with them. They are a good bunch of...

Oct 2020
(0)
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Manager

We can send an email ticket, and then HealthEC will call us back. We can call, and they will answer...

Oct 2020
(0)
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Manager

As far as I know, we are constantly being upgraded. HealthEC’s system is robust; it actually has...

Oct 2020
(0)
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Manager

I buy the system every month. If I have any money in the stock market and don’t sell that stock,...

Oct 2020
(0)
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Manager

The vendor keeps all of their promises. If they were to short me in any way, if I didn’t have the...

Oct 2020
(0)
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Manager

All of HealthEC’s people, from the CEO down, have delivered. They have been very good and extremely...

Oct 2020
(0)
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VP/Other Executive

HealthEC was very adaptive to the market with their COVID-19 response. Depending on how the market...

Oct 2020
(0)
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VP/Other Executive

Our experience with HealthEC has been very good. I find the team at HealthEC to be very responsive...

Oct 2020
(0)
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VP/Other Executive

HealthEC could do a little better with training. I would like more direct, in-depth training. I...

Oct 2020
(0)
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VP/Other Executive

If HealthEC's solution is used right, it should be able to support integration goals.

Oct 2020
(0)
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VP/Other Executive

My overall satisfaction with the system and HealthEC’s communication is high. We have to take some...

Oct 2020
(0)
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VP/Other Executive

There is always room for improvement. I can give suggestions for HealthEC, but there are no faults....

Oct 2020
(0)
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CEO/President

HealthEC doesn’t always tell us when they are making changes until they are happening, so we can’t...

Oct 2020
(0)
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CEO/President

There has been a delay on the vendor’s part with the data formats from the insurers. HealthEC argues...

Oct 2020
(0)
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CEO/President

When we go out to a practice and teach the people how to use the system, they can easily pick it up...

Oct 2020
(0)
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CEO/President

We are in communication with the vendor’s support people daily, and they are quick to respond to...

Oct 2020
(0)
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CEO/President

Many of the vendor’s personnel at the lower levels of the organization don’t have the level of...

Oct 2020
(0)
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CEO/President

I would tell others to put in safeguards, put in remedies for the failure to achieve, and put in...

Oct 2020
(0)
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CEO/President

I have a feeling we are going to continue to have to commit resources to track down the bugs and...

Oct 2020
(0)
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CEO/President

The vendor hasn’t supported us through COVID-19, but that isn’t because they haven’t tried to. They...

Oct 2020
(0)
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CEO/President

The vendor eventually accomplished what they were supposed to, but the timelines and initial...

Oct 2020
(0)
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CEO/President

The product works well when the vendor can implement the data. We haven't asked for anything...

Oct 2020
(0)
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CEO/President

There are delays, and understanding differences in the data is hard. For example, on the attribution...

Oct 2020
(0)
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CTO

There is no flexibility in the date ranges that we can use to report. The vendor slowly built in a...

Aug 2020
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CTO

Our clinicians are continually untrustworthy of any data source that isn’t theirs. They say they...

Aug 2020
(0)
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CTO

The product hasn’t really evolved. We may not be privy to the new features because we don’t use the...

Aug 2020
(0)
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CTO

We haven’t really had any unusual needs because of COVID-19. HealthEC has been responsive. We have...

Aug 2020
(0)
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CTO

I don’t have a lot to compare the vendor with, but the vendor needs to do a better job of testing...

Aug 2020
(0)
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CTO

The tool is not easy to use. The tool should be used by quality managers and population health...

Aug 2020
(0)
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CTO

The vendor is willing to support our integration goals. We are just not using the integration...

Aug 2020
(0)
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CTO

We get the information that we need in order to make decisions. The tool is worth the money. I have...

Aug 2020
(0)
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VP/Other Executive

I think the curation process could be more timely. The vendor should understand and confirm our...

Jul 2020
(0)
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VP/Other Executive

HealthEC hired a new person to join the team and help with COVID-19. Because of COVID-19, I would...

Jul 2020
(0)
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VP/Other Executive

I hope my satisfaction with HealthEC will go up a year from now. I am really working on the product....

Jul 2020
(0)
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VP/Other Executive

The HealthEC system isn't part of our long-term plans right now. The system hasn't helped me change...

Jul 2020
(0)
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VP/Other Executive

HealthEC doesn’t nickel-and-dime. We never get incidental bills from them. We got one by mistake,...

May 2020
(0)
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VP/Other Executive

We are pretty well versed in the system, but there are always new things coming out. HealthEC lets...

May 2020
(0)
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VP/Other Executive

I don’t see a reason why my satisfaction with HealthEC would change. They are pretty reliable. The...

May 2020
(0)
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Manager

The support from HealthEC is just really good from the top all the way down. It really is excellent....

May 2020
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CEO/President

There are a lot of things that I would like to see the vendor do better, but that is a reflection of...

Apr 2020
(0)
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CEO/President

The vendor’s training was pretty good. They rolled out training to each practice individually. The...

Apr 2020
(0)
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CEO/President

The product absolutely works as promoted and it is pretty self-explanatory. The product is an...

Apr 2020
(0)
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CEO/President

We have access to the executives. We can get anywhere we want within the vendor’s organization.

Apr 2020
(0)
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CEO/President

We haven’t paid that much for the system. the vendor contracts with a third party, and we get the...

Apr 2020
(0)
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CEO/President

Overall, I am satisfied with the product. We have no value-based contracts. We have one...

Apr 2020
(0)
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CEO/President

The product is not perfect, but it works fine. If we needed granular data and needed our data to be...

Apr 2020
(0)
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CEO/President

Getting the initial dashboard up took a lot of effort, and the build between all the disparate EMRs...

Apr 2020
(0)
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Analyst/Coordinator

The vendor changed their organizational structure, and our relationship has since changed. It has...

Apr 2020
(0)
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Analyst/Coordinator

We had someone from HealthEC come on-site to help us a long time ago, and that person was good and...

Apr 2020
(0)
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Analyst/Coordinator

HealthEC's system is part of our long-term plans but not to the extent that we had initially...

Apr 2020
(0)
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Analyst/Coordinator

HealthEC Population Health Management Suite is a good solution. The relationship that we initially...

Apr 2020
(0)
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Analyst/Coordinator

The vendor doesn't keep their promises. We needed some analysis done by a certain deadline, but...

Apr 2020
(0)
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Analyst/Coordinator

The vendor charges for every little thing. We get pushback anytime we ask for anything, and the...

Apr 2020
(0)
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Analyst/Coordinator

The vendor should probably have been a little bit more conservative in the beginning rather than...

Apr 2020
(0)
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Analyst/Coordinator

The product is really made for clinics and direct care organizations. The reports are at an overview...

Apr 2020
(0)
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Analyst/Coordinator

I haven't used the vendor's support, but I know I can reach out at any time via email or phone. They...

Apr 2020
(0)
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Analyst/Coordinator

The vendor used to be more proactive, and they are less proactive now. Before, we were dealing...

Apr 2020
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Director

The system is part of our long-term plans because of the diversity of our specialty. Unfortunately,...

Apr 2020
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Director

We haven’t found that HealthEC charges us for every little thing. The vendor is normally pretty true...

Apr 2020
(0)
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Director

HealthEC's system doesn’t integrate with any system but itself.

Apr 2020
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Director

The ease of use is pretty good across the board. We get our outcomes data from HealthEC, so we can...

Apr 2020
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CEO/President

The vendor’s support is extremely good. One of the great things that HealthEC has is the human...

Apr 2020
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CEO/President

There is a local database that hospitals have created between themselves. I want to see the vendor...

Apr 2020
(0)
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CEO/President

We are planning on staying with the vendor for the long term. I expect our satisfaction to remain...

Apr 2020
(0)
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CEO/President

The vendor does not nickel-and-dime. We are able to save almost every year. The vendor offers an...

Apr 2020
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CEO/President

I am extremely satisfied with the vendor. We recommend the vendor to a lot of our colleagues.

Apr 2020
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CEO/President

The overall product quality is great. Finding a system that I would give a perfect score for ease of...

Apr 2020
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