HealthEC Population Health Management Suite Comments

 
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Population Health Care Management 2019: Adoption Early But Gaining Traction
Population Health Care Management 2019:
Adoption Early But Gaining Traction
December 2019
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Clearing the Way to Value-Based Care Success: PHM Cornerstone Summit White Paper 2019
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Population Health Management 2018, Part 2: Which Vendors Contribute Most to Patient and Financial Outcomes?
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The Importance of Alignment in Value-Based Reimbursement

Population Health: Chasing Outcome Alignment

What Makes a Successful Population Health Vendor in 2018?

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User Commentary

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Manager

Functionality and Upgrades

I love the system. It is a one-stop shop. I can view all of my payer data.

Nov 2020
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Manager

Interfacing and Integration

The hard part of the system was the integration aspect. In our organization, we are not financially...

Nov 2020
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Manager

ROI / Cost (care and feeding)

There is so much that I am sure I am supposed to pay for, but HealthEC doesn’t nickel-and-dime me...

Nov 2020
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Manager

Functionality and Upgrades

HealthEC keeps promises for the most part. I am not sure at all times that the higher levels of...

Nov 2020
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Manager

Relationship

HealthEC’s higher-ups are involved. They insert themselves in places we usually wouldn’t find that...

Nov 2020
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Manager

Functionality and Upgrades

The system takes a bit of massaging at times. For the most part, the product is on point, but it...

Nov 2020
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Manager

Service and Support

With HealthEC’s support, some things take longer than others. Everything depends on the team that is...

Nov 2020
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Manager

Service and Support

For the most part, HealthEC is good about reaching out proactively when something comes up. They try...

Nov 2020
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VP/Other Executive

Service and Support

HealthEC’s support was quick. They would always respond within 24 hours. The executives always...

Nov 2020
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VP/Other Executive

Interfacing and Integration

HealthEC's product is truly professional. The back office is run like a mini-Microsoft. HeathEC’s...

Nov 2020
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VP/Other Executive

Relationship

I am no longer working with HealthEC, and that has nothing to do with the vendor's capabilities....

Nov 2020
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VP/Other Executive

Functionality and Upgrades

HealthEC oversaw our data management, and that was a really integral part of our strategy. HealthEC...

Nov 2020
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VP/Other Executive

Implementation and Training

HealthEC just provided the service. They really didn't train any of our employees. They figured out...

Nov 2020
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VP/Other Executive

Service and Support

HealthEC supported us well through the COVID-19 crisis. They came out with a new report for tracking...

Nov 2020
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VP/Other Executive

Future Outlook

We have been successful with HealthEC. We have had savings for the last five years. We owe a lot of...

Nov 2020
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VP/Other Executive

Service and Support

HealthEC keeps their promises. Even when we get reports that we don’t understand, the vendor walks...

Nov 2020
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VP/Other Executive

Relationship

We are kind of like HealthEC’s guinea pig. We find something that they could incorporate into the...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

If the end users weren’t so lazy and used HealthEC’s system more, that would be nice. The product is...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We get good outcomes from HealthEC’s system, especially now when we pay doctors. We really need a...

Nov 2020
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VP/Other Executive

Implementation and Training

We have recommended HealthEC’s product to others several times. We tell others to get the product,...

Nov 2020
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VP/Other Executive

Service and Support

Previously, if I ever had an IT question or problem, I had to go through the web interface, fill out...

Nov 2020
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CEO/President

Service and Support

HealthEC has stepped up in every way during COVID-19. They have anticipated needs and given us...

Nov 2020
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CEO/President

Relationship

The HealthEC team has worked hard to keep current in absolutely every way. Whenever I have a demand...

Nov 2020
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CEO/President

Service and Support

HealthEC pretty much keeps their promises. They can do things, but in their attempts to do things,...

Nov 2020
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CEO/President

Implementation and Training

Our issues are related to the vendor's training. It goes fast. Maybe the problem is that the vendor...

Nov 2020
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CEO/President

Implementation and Training

The integration was very fast and thorough as promised. The product is 90% working as promoted.

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

Everybody is looking at how affordable, flexible, and predictive the product is. Potential customers...

Nov 2020
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CEO/President

Functionality and Upgrades

My dream was to have all the data in one place so that I could see the client's history and carve...

Nov 2020
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CEO/President

Functionality and Upgrades

There is a mobile version. It is very easy to use and very flexible. When I need to extract data or...

Nov 2020
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Director

Service and Support

Early on during the COVID-19 crisis, HealthEC was looking at leveraging their data to help us look...

Nov 2020
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Director

ROI / Cost (care and feeding)

HealthEC is wonderful about not charging for everything. When we need to format changes and need a...

Nov 2020
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Director

Service and Support

HealthEC is good at reaching out and checking in overall. They could improve on letting me know when...

Nov 2020
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Director

ROI / Cost (care and feeding)

For the money we spent, we get immense value out of the system. I can’t imagine spending the money...

Nov 2020
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Director

ROI / Cost (care and feeding)

We have had the product for a number of years, and we have been able to access the data...

Nov 2020
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Director

ROI / Cost (care and feeding)

I don't know whether I would buy the system again. It is too early to tell. I would give HealthEC...

Nov 2020
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Director

Relationship

HealthEC doesn’t keep promises when it comes to meeting the deliverables and timelines. To me, those...

Nov 2020
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Director

Implementation and Training

There really hasn't been any training for the system. It has been very limited. We had one training...

Nov 2020
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Director

Other Observations & Comments

It is too soon to tell how well the product works as promoted. We haven't really been able to see...

Nov 2020
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Director

Interfacing and Integration

The system is integrating with our ADT feeds. The vision initially was to integrate with various...

Nov 2020
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Director

Functionality and Upgrades

HealthEC is working hard to generate value and ensure the integrity and accuracy of the application....

Nov 2020
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Director

Functionality and Upgrades

The foundation on which the system is built is a little too rigid. So HealthEC should create...

Nov 2020
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Director

Relationship

We haven't needed to use HealthEC’s support yet. We had a direct connection with our account...

Nov 2020
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Director

Relationship

HealthEC is not really being proactive in the sense that they are identifying problems based only on...

Nov 2020
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Director

Relationship

For executive involvement, I would rate HealthEC high. They really have been bringing their A-team,...

Nov 2020
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Director

ROI / Cost (care and feeding)

There has been no ROI at this point. I don't have enough confidence yet to say that we will see an...

Nov 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

We chose HealthEC because of the way that they demonstrated the application and what they said it...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor is hands on and helps us with our data load and data configurations. During the COVID-19...

Nov 2020
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Analyst/Coordinator

Service and Support

We really like the vendor’s services and the quality of their work. Their staff’s skill sets are...

Nov 2020
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Analyst/Coordinator

Sales and Contracting

The vendor could give us better contract support in all the areas that we request. There are some...

Nov 2020
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Analyst/Coordinator

Service and Support

The system works exactly as HealthEC promoted it. They back up their words. They present no...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

With COVID-19, there is a lot going on. I know part of the vendor's team is in India, but there is...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime us at all. We are almost like little kids in a candy store....

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

HealthEC does train the trainers. I know the system inside and out. I went to HealthEC's offices,...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

HealthEC is doing a lot. In the system, there is a previsit summary field. The previsit summary is a...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have never had any kind of issues where the system has failed us. HealthEC made the newer version...

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

I can call the higher-ups at a moment's notice. I can call the senior analyst anytime I need, and I...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have definitely gotten our money’s worth. HealthEC is a big benefit for agencies in my field...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are really just doing what we do best, and we couldn't do that without this system. We are...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We use this solution to integrate and coordinate care between a patient's health center, primary...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I have looked at all of the vendors in this area. The market is flooded, as it should be. Medicare...

Oct 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

HealthEC doesn't charge for every little thing. That is a really big thing for me because I have...

Oct 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

HealthEC is connected to the other systems that we use. I was able to make a channel between this...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

This solution is amazing. On the long-term care side of things, we have modified the software...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I am as happy with HealthEC as I was the day we started working with them. They are a good bunch of...

Oct 2020
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Manager

Service and Support

We can send an email ticket, and then HealthEC will call us back. We can call, and they will answer...

Oct 2020
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Manager

Functionality and Upgrades

As far as I know, we are constantly being upgraded. HealthEC’s system is robust; it actually has...

Oct 2020
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Manager

Future Outlook

I buy the system every month. If I have any money in the stock market and don’t sell that stock,...

Oct 2020
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Manager

Service and Support

The vendor keeps all of their promises. If they were to short me in any way, if I didn’t have the...

Oct 2020
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Manager

Relationship

All of HealthEC’s people, from the CEO down, have delivered. They have been very good and extremely...

Oct 2020
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VP/Other Executive

Service and Support

HealthEC was very adaptive to the market with their COVID-19 response. Depending on how the market...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

Our experience with HealthEC has been very good. I find the team at HealthEC to be very responsive...

Oct 2020
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VP/Other Executive

Implementation and Training

HealthEC could do a little better with training. I would like more direct, in-depth training. I...

Oct 2020
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VP/Other Executive

Interfacing and Integration

If HealthEC's solution is used right, it should be able to support integration goals.

Oct 2020
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VP/Other Executive

Service and Support

My overall satisfaction with the system and HealthEC’s communication is high. We have to take some...

Oct 2020
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VP/Other Executive

Other Observations & Comments

There is always room for improvement. I can give suggestions for HealthEC, but there are no faults....

Oct 2020
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CEO/President

Functionality and Upgrades

HealthEC doesn’t always tell us when they are making changes until they are happening, so we can’t...

Oct 2020
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CEO/President

Functionality and Upgrades

There has been a delay on the vendor’s part with the data formats from the insurers. HealthEC argues...

Oct 2020
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CEO/President

Functionality and Upgrades

When we go out to a practice and teach the people how to use the system, they can easily pick it up...

Oct 2020
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CEO/President

Relationship

We are in communication with the vendor’s support people daily, and they are quick to respond to...

Oct 2020
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CEO/President

Relationship

Many of the vendor’s personnel at the lower levels of the organization don’t have the level of...

Oct 2020
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CEO/President

Lessons Learned

I would tell others to put in safeguards, put in remedies for the failure to achieve, and put in...

Oct 2020
 Helpful