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Loyalty, Relationship
The benefit of the doubt I will give HealthEC is that I do think in some other circumstances, they...
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Operations
When we had HealthEC do their training directly to our users, we found they lacked a lot of context....
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Operations, Product
In general, HealthEC did articulate really well what was going to be in the last upgrade. We had...
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Culture
Generally, HealthEC does not keep promises. What I mean by generally is that it feels like there is...
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Loyalty, Value
One thing we struggled with beyond platform configuration and flexibility was that we had no...
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Loyalty, Product
When we think about healthcare and all the different players, HealthEC doesn't have a solution to...
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Loyalty
Whether I would recommend the product to a peer sort of depends on the circumstance of where my peer...
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Loyalty, Operations
When I came on board, the VBC arm was pretty new. We were a young organization trying to figure...
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Relationship, Product
HealthEC does pull in the right people for us. I feel like we are working with the right levels....
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Relationship, Product
HealthEC is good with integration. They do try to meet us where we are. The opportunity for them to...
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Value
HealthEC’s stock keeping units (SKUs) are definitely delivered bit by bit. The vendor doesn't...
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Relationship
HealthEC was hacked and had a data breach, so we had a whole different issue with security, and...
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Loyalty, Product
We are on the current version of the system. The vendor pushes updates, and when the system needs...
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Operations
Our implementation of the system was terrible, and the vendor's education was really bad. We knew...
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Relationship
HealthEC's support is really good. Our project manager was consistent with regular meetings when we...
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Product
We experienced a major setback when HealthEC had a data breach. That hindered a lot of things. The...
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Product
I don't like the system. Its interface looks like it is stuck in the nineties. It is clunky and hard...
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Loyalty, Value
When we brought in HealthEC, their support and resources were much more aligned with what our goals...
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Relationship
We have regularly scheduled calls with HealthEC, and everybody on their team gets on. Our...
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Operations, Value
HealthEC implemented a particular dashboard, and the upgrade was wonderful. The dashboard is very...
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Relationship, Product
Our EMR doesn't really integrate with many other platforms. That has been our main problem or...
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Loyalty, Relationship, Product
There are a few pieces that HealthEC is working on. There are tasks that have been pending for the...
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Relationship, Operations, Value
I would tell others looking at HealthEC Population Health Management Suite that the platform is...
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Relationship, Operations
HealthEC has been wonderful, but maybe the one thing they could improve would be working on some of...
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Product
I need HealthEC to create an ability to look at a patient as a whole picture. We have lots of data...
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Product
I need a report from HealthEC that uses risk stratification to tell us when a patient has a certain...
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Relationship, Product
I would tell a friend right now that HealthEC has a great mastery of the data. I trust that they are...
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Relationship, Value
HealthEC needs to make their medical director a part of the team meetings with the practice and...
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Loyalty
My overall satisfaction with HealthEC in 12 months will either be high because we will still be with...
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Product, Value
I would suggest that HealthEC optimize the patient pullback. Sometimes patient searches take a while....
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Relationship
I think hands have changed, and some things have changed. I am not even sure who is who or what is...
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Relationship, Product
The vendor should foster more EMR relationships to better support us with integration. That is...
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Product, Value
We have achieved shared savings a lot of times, and this allows us to be a clinically integrated...
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Loyalty, Product, Value
We know that a lot of EMR systems can import certain aspects or certain pieces of information for...
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Relationship, Product, Value
HealthEC shines with risk adjustment and risk analysis. Their monetary projections are spot on. They...
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Operations
We didn’t have a well-organized implementation with HealthEC's system, but it was in the middle of...
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Product
HealthEC's system does a good job of aggregating the data into visual dashboards so that we can jump...
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Product, Value
Some EHRs make it difficult for interoperability in HealthEC Population Health Management Suite even...
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Operations
HealthEC had a lot of new people who were training me, but they were new to the system as well....
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Relationship
HealthEC has been great, and we have regular meetings because there is so much in the system that we...
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Relationship, Product
No product ever works as promised, but HealthEC Population Health Management Suite is much better...
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Loyalty, Value
HealthEC is looking at some things for certain organizations that would encompass a lot of things...
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Product
HealthEC Population Health Management Suite doesn’t have anything that says that something is out of...
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Loyalty
What is offered in HealthEC Population Health Management Suite is good. It is exactly what we are...
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Value
HealthEC does avoid nickel-and-diming. When they are involved, support is where HealthEC may be a...
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Product
I'm opposed to the product. Our physicians are supportive of it, but we have had a lot of quality...
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Value
HealthEC doesn’t nickel-and-dime us, but the product is expensive. I don't know what the vendor...
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Relationship, Operations
We are struggling with HealthEC right now. They had a big data incident and had to redo their whole...
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Relationship, Product
I don't understand the technical side of what HealthEC provides and some of the issues presented....
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Relationship, Operations
HealthEC is not proactive in terms of helping us understand the capabilities of the platform. We...
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Relationship
A big frustrating point for us is we have asked to speak to other HealthEC clients who work with...
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Relationship
HealthEC has very good customer support. We have a regular touchpoint meeting, and the vendor is...
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Loyalty, Product, Value
I have had limited interactions with population health platforms and vendors, but I have learned...
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Relationship
It was really hard to understand what the vendor had done when they did things. We needed a lot more...
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Relationship
HealthEC is extremely prompt in responding to any questions or requests we have and supplying us...
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Relationship
We interface at various times with the most senior people at HealthEC, and they have been very...
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Product
The stability and reliability of the application have continued to prove difficult for us. There are...
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Product
One of the major challenges of HealthEC is the less-than-intuitive way the data is buried in layers....
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Loyalty
We have talked with HealthEC about the direction of data healthcare interoperability, and they are...
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Loyalty, Relationship, Product
We have had to spend a tremendous amount of money to get relatively okay product development from...
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Culture, Value
We have a standard statement of work in place with HealthEC, but we get frustrated because if our...
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Operations
HealthEC’s implementations are done 100% remotely with a team that is based offshore. We are dealing...
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Relationship
HealthEC is very responsive. When issues are flagged, the vendor tries to quickly resolve them. The...
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Relationship
We wanted HealthEC to feel that transparency was really important to us so that if they detected an...
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Product
The issue comes up when data we need to report on is entered into the front end. We were told quite...
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Loyalty, Product
We run into gaps when we think about layering other services to integrate with the system. We are...
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Product
Out of design, stability, reliability, and responsiveness, design probably ranks the highest in...
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