HealthEC Population Health Management Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 12:28:15 AM and Model.EvProductId = 77527

Commentary Summary

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User Commentary

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CTO

Functionality and Upgrades

There is no flexibility in the date ranges that we can use to report. The vendor slowly built in a...

Aug 2020
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CTO

Other Observations & Comments

Our clinicians are continually untrustworthy of any data source that isn’t theirs. They say they...

Aug 2020
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CTO

Technology

The product hasn’t really evolved. We may not be privy to the new features because we don’t use the...

Aug 2020
 Helpful

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CTO

Relationship

We haven’t really had any unusual needs because of COVID-19. HealthEC has been responsive. We have...

Aug 2020
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CTO

Technology

I don’t have a lot to compare the vendor with, but the vendor needs to do a better job of testing...

Aug 2020
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CTO

Functionality and Upgrades

The tool is not easy to use. The tool should be used by quality managers and population health...

Aug 2020
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CTO

Interfacing and Integration

The vendor is willing to support our integration goals. We are just not using the integration...

Aug 2020
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CTO

ROI / Cost (care and feeding)

We get the information that we need in order to make decisions. The tool is worth the money. I have...

Aug 2020
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VP/Other Executive

Other Observations & Comments

I think the curation process could be more timely. The vendor should understand and confirm our...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

HealthEC hired a new person to join the team and help with COVID-19. Because of COVID-19, I would...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

I hope my satisfaction with HealthEC will go up a year from now. I am really working on the product....

Jul 2020
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VP/Other Executive

Other Observations & Comments

The HealthEC system isn't part of our long-term plans right now. The system hasn't helped me change...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

HealthEC doesn’t nickel-and-dime. We never get incidental bills from them. We got one by mistake,...

May 2020
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VP/Other Executive

Technology

We are pretty well versed in the system, but there are always new things coming out. HealthEC lets...

May 2020
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VP/Other Executive

Service and Support

I don’t see a reason why my satisfaction with HealthEC would change. They are pretty reliable. The...

May 2020
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Manager

Service and Support

The support from HealthEC is just really good from the top all the way down. It really is excellent....

May 2020
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CEO/President

Other Observations & Comments

There are a lot of things that I would like to see the vendor do better, but that is a reflection of...

Apr 2020
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CEO/President

Implementation and Training

The vendor’s training was pretty good. They rolled out training to each practice individually. The...

Apr 2020
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CEO/President

Functionality and Upgrades

The product absolutely works as promoted and it is pretty self-explanatory. The product is an...

Apr 2020
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CEO/President

Relationship

We have access to the executives. We can get anywhere we want within the vendor’s organization.

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We haven’t paid that much for the system. the vendor contracts with a third party, and we get the...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

Overall, I am satisfied with the product. We have no value-based contracts. We have one...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

The product is not perfect, but it works fine. If we needed granular data and needed our data to be...

Apr 2020
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CEO/President

Other Observations & Comments

Getting the initial dashboard up took a lot of effort, and the build between all the disparate EMRs...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor changed their organizational structure, and our relationship has since changed. It has...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

We had someone from HealthEC come on-site to help us a long time ago, and that person was good and...

Apr 2020
 Helpful

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Analyst/Coordinator

Future Outlook

HealthEC's system is part of our long-term plans but not to the extent that we had initially...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

HealthEC Population Health Management Suite is a good solution. The relationship that we initially...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor doesn't keep their promises. We needed some analysis done by a certain deadline, but...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges for every little thing. We get pushback anytime we ask for anything, and the...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor should probably have been a little bit more conservative in the beginning rather than...

Apr 2020
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Analyst/Coordinator

Technology

The product is really made for clinics and direct care organizations. The reports are at an overview...

Apr 2020
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Analyst/Coordinator

Service and Support

I haven't used the vendor's support, but I know I can reach out at any time via email or phone. They...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor used to be more proactive, and they are less proactive now. Before, we were dealing...

Apr 2020
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Director

Functionality and Upgrades

The system is part of our long-term plans because of the diversity of our specialty. Unfortunately,...

Apr 2020
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Director

ROI / Cost (care and feeding)

We haven’t found that HealthEC charges us for every little thing. The vendor is normally pretty true...

Apr 2020
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Director

Interfacing and Integration

HealthEC's system doesn’t integrate with any system but itself.

Apr 2020
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Director

Functionality and Upgrades

The ease of use is pretty good across the board. We get our outcomes data from HealthEC, so we can...

Apr 2020
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CEO/President

Service and Support

The vendor’s support is extremely good. One of the great things that HealthEC has is the human...

Apr 2020
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CEO/President

Other Observations & Comments

There is a local database that hospitals have created between themselves. I want to see the vendor...

Apr 2020
 Helpful

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CEO/President

Future Outlook

We are planning on staying with the vendor for the long term. I expect our satisfaction to remain...

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime. We are able to save almost every year. The vendor offers an...

Apr 2020
 Helpful

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CEO/President

Relationship

I am extremely satisfied with the vendor. We recommend the vendor to a lot of our colleagues.

Apr 2020
 Helpful

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CEO/President

Other Observations & Comments

The overall product quality is great. Finding a system that I would give a perfect score for ease of...

Apr 2020
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VP/Other Executive

Interfacing and Integration

The system is supposed to automate the process of classifying patients to the highest risk. It is...

Dec 2019
 Helpful

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VP/Other Executive

Sales and Contracting

HealthEC does not keep their promises. During the demo, they showed us something that we were very...

Dec 2019
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VP/Other Executive

Implementation and Training

The implementation was supposed to follow the protocol that we already have currently, and HealthEC...

Dec 2019
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VP/Other Executive

Technology

The speed of the application is very slow, and so is our productivity. We wanted an automated system...

Dec 2019
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CEO/President

Functionality and Upgrades

The system does a phenomenal job of getting information from multiple sources in different ways from...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

Any company constantly updates the version and capabilities because they find out that there are...

Dec 2019
 Helpful

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CEO/President

Relationship

HealthEC keeps their promises. If we request a report, most vendors don’t say that they can have it...

Dec 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

HealthEC avoids charging for every little thing. They hear what we are thinking in a meeting, and...

Dec 2019
 Helpful

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CEO/President

Relationship

HealthEC unveiled a section of the system that I had just thought would be nice, like when a woman...

Dec 2019
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CEO/President

Functionality and Upgrades

Our health system is very difficult due to the number of tax IDs and EMRs we have. I talked to a lot...

Dec 2019
 Helpful

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CEO/President

Implementation and Training

When HealthEC does an update, they train us on it before actually updating our system. When we get...

Dec 2019
 Helpful

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CEO/President

Interfacing and Integration

HealthEC is the only one supporting all our interoperability. If there is something special going...

Dec 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We get our money’s worth with HealthEC because they don’t charge us for many things. There are times...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

I would recommend HealthEC, and I have recommended them especially to organizations that they are...

Dec 2019
 Helpful

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CEO/President

Future Outlook

My forecasted satisfaction with HealthEC is high. I wouldn’t even have noticed what I said in the...

Dec 2019
 Helpful

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Manager

Implementation and Training

I have a team member who was pretty computer illiterate. The person knew basic typing skills and...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

I would love for the HealthEC system to connect to another system we use in terms of the care plans....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The care plan is very thorough, and that is mostly what my coordinators deal with. I deal with the...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

There is a lot on the care plans; that is great, but sometimes things get lost with the way the care...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

HealthEC’s pricing model is unsustainable on a certain level. They price the system too high. They...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Some of the restrictions with HealthEC are from a reporting perspective, and the vendor has been...

Nov 2019
 Helpful

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Director

Technology

HealthEC is innovative in terms of delivering new technology. The vendor’s management team is pretty...

Nov 2019
 Helpful

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Director

Service and Support

HealthEC isn’t always proactive about doing things. We usually have to tell them that something...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

When there is something that was discussed but HealthEC isn't delivering on it, we can bring that to...

Nov 2019
 Helpful

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VP/Other Executive

Implementation and Training

More consistent training is an area where HealthEC could improve. They could provide more scheduled,...

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

HealthEC's system works as promoted when the third-party working relationships are positive. When...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would like to be able to predict what is going to happen with the patient. The system has a whole...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

I cannot recall any instances where we wanted the tool to do something that it would not do.

Nov 2019
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VP/Other Executive

Service and Support

When I am on a call with HealthEC, I understand maybe 10% of what they talk about. I don’t need to...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

The support is really excellent. The vendor always responds to things. That is one of their biggest...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

HealthEC has a canned version of the software that most ACO-type organizations can really use off...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have an HIE that publishes admissions, discharges, and brief notes about events in real time. We...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We are on the most current version. We still get little blips once in a while. We get a notice that...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

HealthEC's tool yields information about what providers, hospitals, ACOs, or medicine-delivery...

Oct 2019
 Helpful

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Director

ROI / Cost (care and feeding)

HealthEC doesn't nickel-and-dime us. We set a price, and that was all. Some things aren't...

Oct 2019
 Helpful

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Director

Service and Support

HealthEC is extremely responsive to anything that I say or do. There are periodic changes in...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The overall product quality has always been good. HealthEC keeps us up to date, and that is the key....

Oct 2019
 Helpful

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Director

Relationship

The executive involvement from HealthEC is the best. I have been admiring their people for many...

Oct 2019
 Helpful

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Director

Other Observations & Comments

I would recommend HealthEC to anyone, whether that person is a peer or friend.

Oct 2019
 Helpful

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Director

Functionality and Upgrades

I can't think of any improvements that need to be made to the software piece. The software is user...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

This is the first time that I have seen a company come up with a tool that can address some of the...

Oct 2019