HealthEC Population Health Management Suite
Filtered view: All

Subject Expert
Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

The only time we have been dissatisfied with the service from HealthEC was when they had an internal...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Sometimes I get a bill from HealthEC that is a little higher than expected or that I wasn't...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The last update we had with HealthEC came with a slight problem, and we experienced some downtime....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If there is anything we need, HealthEC is very helpful. We meet with them regularly, and they are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

When we purchased the platform from HealthEC, it needed some customization to make it work with our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We realized pretty early that training wasn't HealthEC’s strength. We took complete ownership of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

HealthEC was pretty transparent during the sales process that the product was not built for our...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The vendor has experience from an interoperability standpoint. It has been a success that we have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

There are 10 different ways to do something, and that gives the user flexibility. What makes that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The current product functionality definitely does not meet all of our needs today, so we have a big...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I am accustomed to vendors coming to the table with a recognition of where opportunities are both in...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a team that works very closely with HealthEC’s development team, so they work at that more...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Our security team has concerns because a ton of PHI is flowing through the product. There are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

HealthEC trained us very well in the beginning so that we could get into their database, and we can...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HealthEC always addresses our concerns. Once in a while, things take the vendor a little longer than...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We have a good relationship with HealthEC. I have tried some of the other vendors in the market, and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There has been a bit of a challenge with the vendor being short staffed, but it is like that in...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Compared to other products, HealthEC does a better job of doing what the vendor says it does. They...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We don't intend to stop using HealthEC's system. The reason why we are happy with HealthEC's system...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

HealthEC Population Health Management Suite is a very intuitive platform. It is easy to learn and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

For care management purposes, we vetted different products and found they needed a lot of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The solution draws the right outcomes, but its quality is questionable.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Given the enhancements in the pipeline, I expect our overall satisfaction to go up. Some...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would go with HealthEC again because we work well with the team. The team that we have in place is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor needs to listen to what the end users and customers are saying so that they can pivot...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I still have to rely on HealthEC to pull reports for me, and they have been wonderful to do that,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The data on the vendor's dashboards is organized very well, and it is easy to look at different...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see a training manual that I can refer to so that I don't have to email HealthEC and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

In terms of missing functionality within HealthEC's tool, the interface for getting access to the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have talked about the ideals of building a dashboard based on individual providers with HealthEC...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We need to understand what HealthEC’s vision is because I do not even know what their vision should...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We have tried to make requests for innovation, and HealthEC has scheduled meetings, but they have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had a huge issue I had to make HealthEC aware of multiple times. They had given me access to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The data from HealthEC's system and the impact of what we can use it for is mind-blowing. One of the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The fact we are being promised data sooner leads me to be bullish on the future of the power of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

A piece of feedback for HealthEC is I did not understand from the get-go the magnitude of the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEC would be more of a partner to us if they had annual objectives. The vendor needs to have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The power we have with the data from HealthEC's system is fairly new in the market. I do not expect...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The consistency in communication with HealthEC has been poor. I am looking to regroup and leverage...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The core of the issue is I lost access to the platform for months and could not get HealthEC to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We wanted to build something into the product, and the vendor worked with us. They got me involved...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Based on all the outcomes data that I can give to my staff, the outcomes from the product are great.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I know many of the vendor’s executives by name, so the vendor’s executive involvement is good. The...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The product helps us with guiding, tracking, and monitoring staff performance. The product also...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementations could be better. I was not notified of certain upgrades, and we got certain...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is not 100% perfect. The issue may be our server, but sometimes, it seems like we lose...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor participates in the integration projects that we do. The vendor sits right there at the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We have had a lack of resources on our end, and a lot of things have had to fall into place. We are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor does well at listening to their customers and trying to meet their customers' needs....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation with HealthEC went fine, but there have been some concerns about whether the data...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our training with HealthEC goes well. We just had one bad training when some people joined late and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

HealthEC helps us meet our integration goals. The platform as it exists today meets our goals and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The overall HealthEC platform is really easy to use. Some of the dashboards are easy to use and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We chose HealthEC's system because we needed a population health platform to look at quality...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I try to keep things in perspective. When IT companies try to sell, they say that they are the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

HealthEC does not nickel-and-dime us. The vendor does try to work with us on things. They have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I like HealthEC and everything that they do. The vendor has been good and fair to us. I can't say...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

During the implementation, the vendor dedicated a lot of resources to us so that they could supply...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Part of our problem with HealthEC is that our EMR vendor just doesn't play well in the sandbox with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I know people who use HealthEC's system for really complicated things, and the system is a great...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles