Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
HealthEC Population Health Management Suite Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CTO
Functionality and Upgrades
There is no flexibility in the date ranges that we can use to report. The vendor slowly built in a...
Login or Create an Account to see details.
CTO
Other Observations & Comments
Our clinicians are continually untrustworthy of any data source that isn’t theirs. They say they...
Login or Create an Account to see details.
CTO
Technology
The product hasn’t really evolved. We may not be privy to the new features because we don’t use the...
Login or Create an Account to see details.
CTO
Relationship
We haven’t really had any unusual needs because of COVID-19. HealthEC has been responsive. We have...
Login or Create an Account to see details.
CTO
Technology
I don’t have a lot to compare the vendor with, but the vendor needs to do a better job of testing...
Login or Create an Account to see details.
CTO
Functionality and Upgrades
The tool is not easy to use. The tool should be used by quality managers and population health...
Login or Create an Account to see details.
CTO
Interfacing and Integration
The vendor is willing to support our integration goals. We are just not using the integration...
Login or Create an Account to see details.
CTO
ROI / Cost (care and feeding)
We get the information that we need in order to make decisions. The tool is worth the money. I have...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I think the curation process could be more timely. The vendor should understand and confirm our...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
HealthEC hired a new person to join the team and help with COVID-19. Because of COVID-19, I would...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I hope my satisfaction with HealthEC will go up a year from now. I am really working on the product....
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
The HealthEC system isn't part of our long-term plans right now. The system hasn't helped me change...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
HealthEC doesn’t nickel-and-dime. We never get incidental bills from them. We got one by mistake,...
Login or Create an Account to see details.
VP/Other Executive
Technology
We are pretty well versed in the system, but there are always new things coming out. HealthEC lets...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I don’t see a reason why my satisfaction with HealthEC would change. They are pretty reliable. The...
Login or Create an Account to see details.
Manager
Service and Support
The support from HealthEC is just really good from the top all the way down. It really is excellent....
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
There are a lot of things that I would like to see the vendor do better, but that is a reflection of...
Login or Create an Account to see details.
CEO/President
Implementation and Training
The vendor’s training was pretty good. They rolled out training to each practice individually. The...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The product absolutely works as promoted and it is pretty self-explanatory. The product is an...
Login or Create an Account to see details.
CEO/President
Relationship
We have access to the executives. We can get anywhere we want within the vendor’s organization.
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
We haven’t paid that much for the system. the vendor contracts with a third party, and we get the...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
Overall, I am satisfied with the product. We have no value-based contracts. We have one...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The product is not perfect, but it works fine. If we needed granular data and needed our data to be...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
Getting the initial dashboard up took a lot of effort, and the build between all the disparate EMRs...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor changed their organizational structure, and our relationship has since changed. It has...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We had someone from HealthEC come on-site to help us a long time ago, and that person was good and...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
HealthEC's system is part of our long-term plans but not to the extent that we had initially...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
HealthEC Population Health Management Suite is a good solution. The relationship that we initially...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor doesn't keep their promises. We needed some analysis done by a certain deadline, but...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor charges for every little thing. We get pushback anytime we ask for anything, and the...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor should probably have been a little bit more conservative in the beginning rather than...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
The product is really made for clinics and direct care organizations. The reports are at an overview...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I haven't used the vendor's support, but I know I can reach out at any time via email or phone. They...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
The vendor used to be more proactive, and they are less proactive now. Before, we were dealing...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is part of our long-term plans because of the diversity of our specialty. Unfortunately,...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We haven’t found that HealthEC charges us for every little thing. The vendor is normally pretty true...
Login or Create an Account to see details.
Director
Interfacing and Integration
HealthEC's system doesn’t integrate with any system but itself.
Login or Create an Account to see details.
Director
Functionality and Upgrades
The ease of use is pretty good across the board. We get our outcomes data from HealthEC, so we can...
Login or Create an Account to see details.
CEO/President
Service and Support
The vendor’s support is extremely good. One of the great things that HealthEC has is the human...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
There is a local database that hospitals have created between themselves. I want to see the vendor...
Login or Create an Account to see details.
CEO/President
Future Outlook
We are planning on staying with the vendor for the long term. I expect our satisfaction to remain...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
The vendor does not nickel-and-dime. We are able to save almost every year. The vendor offers an...
Login or Create an Account to see details.
CEO/President
Relationship
I am extremely satisfied with the vendor. We recommend the vendor to a lot of our colleagues.
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
The overall product quality is great. Finding a system that I would give a perfect score for ease of...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
The system is supposed to automate the process of classifying patients to the highest risk. It is...
Login or Create an Account to see details.
VP/Other Executive
Sales and Contracting
HealthEC does not keep their promises. During the demo, they showed us something that we were very...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The implementation was supposed to follow the protocol that we already have currently, and HealthEC...
Login or Create an Account to see details.
VP/Other Executive
Technology
The speed of the application is very slow, and so is our productivity. We wanted an automated system...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The system does a phenomenal job of getting information from multiple sources in different ways from...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
Any company constantly updates the version and capabilities because they find out that there are...
Login or Create an Account to see details.
CEO/President
Relationship
HealthEC keeps their promises. If we request a report, most vendors don’t say that they can have it...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
HealthEC avoids charging for every little thing. They hear what we are thinking in a meeting, and...
Login or Create an Account to see details.
CEO/President
Relationship
HealthEC unveiled a section of the system that I had just thought would be nice, like when a woman...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
Our health system is very difficult due to the number of tax IDs and EMRs we have. I talked to a lot...
Login or Create an Account to see details.
CEO/President
Implementation and Training
When HealthEC does an update, they train us on it before actually updating our system. When we get...
Login or Create an Account to see details.
CEO/President
Interfacing and Integration
HealthEC is the only one supporting all our interoperability. If there is something special going...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
We get our money’s worth with HealthEC because they don’t charge us for many things. There are times...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I would recommend HealthEC, and I have recommended them especially to organizations that they are...
Login or Create an Account to see details.
CEO/President
Future Outlook
My forecasted satisfaction with HealthEC is high. I wouldn’t even have noticed what I said in the...
Login or Create an Account to see details.
Manager
Implementation and Training
I have a team member who was pretty computer illiterate. The person knew basic typing skills and...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I would love for the HealthEC system to connect to another system we use in terms of the care plans....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The care plan is very thorough, and that is mostly what my coordinators deal with. I deal with the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is a lot on the care plans; that is great, but sometimes things get lost with the way the care...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
HealthEC’s pricing model is unsustainable on a certain level. They price the system too high. They...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Some of the restrictions with HealthEC are from a reporting perspective, and the vendor has been...
Login or Create an Account to see details.
Director
Technology
HealthEC is innovative in terms of delivering new technology. The vendor’s management team is pretty...
Login or Create an Account to see details.
Director
Service and Support
HealthEC isn’t always proactive about doing things. We usually have to tell them that something...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
When there is something that was discussed but HealthEC isn't delivering on it, we can bring that to...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
More consistent training is an area where HealthEC could improve. They could provide more scheduled,...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
HealthEC's system works as promoted when the third-party working relationships are positive. When...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I would like to be able to predict what is going to happen with the patient. The system has a whole...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I cannot recall any instances where we wanted the tool to do something that it would not do.
Login or Create an Account to see details.
VP/Other Executive
Service and Support
When I am on a call with HealthEC, I understand maybe 10% of what they talk about. I don’t need to...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The support is really excellent. The vendor always responds to things. That is one of their biggest...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
HealthEC has a canned version of the software that most ACO-type organizations can really use off...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We have an HIE that publishes admissions, discharges, and brief notes about events in real time. We...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We are on the most current version. We still get little blips once in a while. We get a notice that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
HealthEC's tool yields information about what providers, hospitals, ACOs, or medicine-delivery...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
HealthEC doesn't nickel-and-dime us. We set a price, and that was all. Some things aren't...
Login or Create an Account to see details.
Director
Service and Support
HealthEC is extremely responsive to anything that I say or do. There are periodic changes in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The overall product quality has always been good. HealthEC keeps us up to date, and that is the key....
Login or Create an Account to see details.
Director
Relationship
The executive involvement from HealthEC is the best. I have been admiring their people for many...
Login or Create an Account to see details.
Director
Other Observations & Comments
I would recommend HealthEC to anyone, whether that person is a peer or friend.
Login or Create an Account to see details.
Director
Functionality and Upgrades
I can't think of any improvements that need to be made to the software piece. The software is user...
Login or Create an Account to see details.
Director
Functionality and Upgrades
This is the first time that I have seen a company come up with a tool that can address some of the...
Advanced Filters
Featured Reports
Preferences
Give your feedback