HealthPay24 Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Loyalty

I would love to be able to stay on HealthPay24 as long as I can, but unfortunately, we are going to...

Feb 2024
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Manager

Loyalty, Relationship

We went through a process of reviewing several different patient payment vendors, and HealthPay24...

Feb 2024
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Manager

Relationship

Some technical issues that we have experienced in HealthPay24 have taken a significant amount of...

Feb 2024
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Manager

Relationship

HealthPay24 could be better at partnering with the right vendors. They seem to not have a lot of...

Feb 2024
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Director

Value

The fees could be lower, but the fees are fees. They are going to be what they are going to be. One...

Nov 2023
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Director

Culture, Relationship

When we have a problem, HealthPay24 puts their very knowledgeable people on the phone with us to...

Nov 2023
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Manager

Relationship

We haven't seen any changes to the system on our side since Waystart acquired HealthPay24. We were...

Oct 2023
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Manager

Relationship

HealthPay24 could improve by just knowing the right person who could solve our issues and get us a...

Oct 2023
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Manager

Relationship

We are definitely pleased with HealthPay24. When we acquire a new facility, one of the first things...

Oct 2023
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Manager

Loyalty

We are waiting on some upgrades that are coming from the vendor. Those upgrades are going to require...

Oct 2023
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Manager

Value

We would definitely recommend HealthPay24. The thing that has made the biggest difference for my...

Oct 2023
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VP/Other Executive

Relationship

In the beginning, HealthPay24 was very helpful and responsive. Things seem to have gotten really...

Oct 2023
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VP/Other Executive

Relationship

HealthPay24 is not even making promises. They say things are coming soon. When we ask how soon, they...

Oct 2023
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VP/Other Executive

Culture

HealthPay24 had a really fair contract when we signed on. They have kept to that. And when we have...

Oct 2023
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VP/Other Executive

Loyalty, Product

There is not a lot of downtime with HealthPay24, so it is pretty reliable that way. That is why we...

Oct 2023
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VP/Other Executive

Product

Since HealthPay24 is integrated, the platform is easy enough for end users. It is not hard for them...

Oct 2023
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VP/Other Executive

Loyalty

We can’t imagine getting happier with HealthPay24. We expect our satisfaction to stay the same. We...

Oct 2023
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VP/Other Executive

Relationship, Product, Value

HealthPay24 offers the opportunity for integration, but for the services that we have, they are not...

Oct 2023
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VP/Other Executive

Relationship

HealthPay24 is definitely not leading the charge; they are reactive. We are working with them on...

Oct 2023
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VP/Other Executive

Loyalty

HealthPay24 doesn’t really help troubleshoot things. The people that do try to help have no idea how...

Oct 2023
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Director

Relationship

We have a good, strong representative at HealthPay24.

Aug 2023
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Director

Product

HealthPay24 is a point-of-service tool. It does what it is meant to do.

Aug 2023
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Director

Product

The PCI-compliant part of the product meets every mark that we need. But that part could be a little...

Aug 2023
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Analyst/Coordinator

Product

Some of the integrations with our EMR need to be furthered along, and we understand that HealthPay24...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

HealthPay24 is trying to get their training really beefed up. But right now, there are just...

Aug 2023
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Analyst/Coordinator

Product

HealthPay24 needs to deliver some integration with a certain phone vendor's product. We also need...

Aug 2023
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CFO

Value

Before moving to HealthPay24, we were super antiquated. People went from paying over the phone or...

May 2023
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CFO

Value

We like the eCheck option. The vendor doesn’t make a lot of money, but it saves the patients money...

May 2023
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CFO

Product, Value

We would like to have the ability to add recurring charges automatically to a patient’s account. We...

May 2023
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Manager

Operations

HealthPay24 doesn't do a whole lot of extra training.

Apr 2023
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Manager

Product

HealthPay24 is very user friendly. Everything we need is in one spot. We don't have to click...

Apr 2023
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Manager

Product

We don’t like how long the system stays open when we log in. If we haven't used the system in a long...

Apr 2023
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Manager

Relationship, Product

HealthPay24 works well for us. It is user friendly. The vendor certainly keeps up with the current trends....

Mar 2023
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Manager

Operations

HealthPay24 does very well with onboarding. With any new upgrades, they keep a step-by-step approach...

Mar 2023
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Manager

Relationship

HealthPay24 is always spot on with support. They are always very quick to answer a call or to reply...

Mar 2023
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Manager

Relationship

HealthPay24 is always notifying us by email. They send out a newsletter and blog posts, and they...

Mar 2023
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Director

Loyalty, Product

We are very excited about Text-to-Collect in the new upgrade. The product is very user friendly and...

Mar 2023
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Director

Product

The reporting piece could be a little better at getting one-to-one matches in the reporting...

Mar 2023
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Manager

Loyalty

When we were looking for a patient financial engagement vendor, it was a pretty lengthy process. We...

Mar 2023
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Manager

Loyalty, Value

HealthPay24 moved us to that shopping cart experience that patients were looking for. The product...

Mar 2023
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Manager

Product

HealthPay24 could make some improvements around their patient letters because we do not love the...

Mar 2023
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Analyst/Coordinator

Relationship

HealthPay24 is not very quick to respond to issues. When we have an issue, we have to follow up a...

Mar 2023
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Analyst/Coordinator

Relationship, Operations, Product

In the beginning, HealthPay24 was pretty good about manipulating their product to meet our needs....

Mar 2023
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Analyst/Coordinator

Operations

HealthPay24’s training for the product is not very good. I feel like I get thrown into the water...

Mar 2023
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Analyst/Coordinator

Product

Our issue with HealthPay24 is that our patients cannot see their statements. The product used to...

Mar 2023
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