HealthPay24
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Subject Expert
Gordon Bishop
Sales & Research Director
Commentary Summary
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User Commentary
Value
Before moving to HealthPay24, we were super antiquated. People went from paying over the phone or...
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Value
We like the eCheck option. The vendor doesn’t make a lot of money, but it saves the patients money...
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Product, Value
We would like to have the ability to add recurring charges automatically to a patient’s account. We...
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Operations
HealthPay24 doesn't do a whole lot of extra training.
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Product
HealthPay24 is very user friendly. Everything we need is in one spot. We don't have to click...
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Product
We don’t like how long the system stays open when we log in. If we haven't used the system in a long...
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Relationship, Product
HealthPay24 works well for us. It is user friendly. The vendor certainly keeps up with the current trends....
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Operations
HealthPay24 does very well with onboarding. With any new upgrades, they keep a step-by-step approach...
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Relationship
HealthPay24 is always spot on with support. They are always very quick to answer a call or to reply...
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Relationship
HealthPay24 is always notifying us by email. They send out a newsletter and blog posts, and they...
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Loyalty, Product
We are very excited about Text-to-Collect in the new upgrade. The product is very user friendly and...
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Product
The reporting piece could be a little better at getting one-to-one matches in the reporting...
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Loyalty
When we were looking for a patient financial engagement vendor, it was a pretty lengthy process. We...
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Loyalty, Value
HealthPay24 moved us to that shopping cart experience that patients were looking for. The product...
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Product
HealthPay24 could make some improvements around their patient letters because we do not love the...
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Relationship
HealthPay24 is not very quick to respond to issues. When we have an issue, we have to follow up a...
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Relationship, Operations, Product
In the beginning, HealthPay24 was pretty good about manipulating their product to meet our needs....
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Operations
HealthPay24’s training for the product is not very good. I feel like I get thrown into the water...
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Product
Our issue with HealthPay24 is that our patients cannot see their statements. The product used to...
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Operations
There were issues with the quality of the implementation. We migrated to the new platform and were...
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Operations
The vendor's training is kind of average. It is not bad but not great.
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Loyalty
For the most part, the product is doing what we want it to, and we are optimistic that our...
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Relationship
We have quite a few levels of HealthPay24's organization working with us.
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Culture, Product
In my ideal vision for patient financial engagement, patients would receive notifications about...
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Relationship, Product
I would like to see increased transparency pre- and post-service where people know what they are...
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Loyalty, Product
We have been very fond of the product’s interface. The vendor has done some recent updates that we...
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Product
The only real issues we have are not on HealthPay24's end; the issues are more our responsibility in...
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Operations
We had to customize a lot of the vendor’s training. We basically got a bible, and we had to condense...
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Relationship
We asked the vendor for some reporting things, but we never got those things.
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Product, Value
The product has been positive for our patients. We did not have an online bill-pay solution before,...
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Loyalty, Product, Value
I am excited by the text-to-pay option. I am glad it is available, and we are interested in...
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Loyalty, Operations, Product
Regarding our challenges with the text-to-pay functionality, we are proceeding cautiously because we...
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Loyalty
HealthPay24 and our EMR vendor work together. HealthPay24 is like any other product that uses the...
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Operations
There are a couple of things that we are still waiting on for the implementation. They are coming...
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Relationship
We have some issues that seem to be reoccurring, and we don't ever get a full resolution or a real...
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Product
HealthPay24 has totally changed our process and the work involved from doing paper forms for credit...
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Relationship
HealthPay24 has met our needs thus far, and they are always looking at innovation. We have routine...
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Value
HealthPay24 should continue to innovate and find new ways for patients to pay. HealthPay24 should...
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Relationship
HealthPay24 is good at connecting their customers with other products that fulfill needs that...
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Relationship, Value
The size of HealthPay24's company is a challenge, but there is also an advantage to HealthPay24...
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Operations
Our experience with HealthPay24 has been really good. We started with a pretty small installation,...
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Relationship
We have struggled with the fact that HealthPay24 is a bit of a small company and that the...
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Relationship
HealthPay24 is a very unique, holistic system that sits behind our EMR. HealthPay24 is our payment...
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Relationship
Recently, HealthPay24’s support has gotten a lot better. We have gotten a client success person who...
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Product
I recommended HealthPay24 to a couple of places that had unique needs. The system is good for...
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Operations
We received little, if any, training once the product was implemented. I have never been trained by...
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Product
HealthPay24 integrates with Epic's system, but there is no value added. HealthPay24 doesn't do...
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Value
If HealthPay24's system were affordable, we would continue to use it as a cashiering system, but the...
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Relationship
HealthPay24’s system has some robust reporting functionality and some support that I like. I haven't...
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Relationship
HealthPay24 struggles a little in terms of transparency with their vision and what is in their...
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Product
HealthPay24's solution is a very simplistic collection tool. We have so many locations with...
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Loyalty
I have recommended HealthPay24's solution to other healthcare providers looking for new tools. I...
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Relationship
It takes time for the vendor to understand what we need, but they come through on things that we ask...
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Relationship
HealthPay24 has made some changes in their leadership team, and their executive team has initiated...
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Relationship
We get great service and good information from HealthPay24. We are very satisfied with them overall....
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Value
Patients are able to make payments within the patient portal using HealthPay24 as a gateway....
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Culture, Value
The vendor does not charge for every little thing. Our payments for HealthPay24 are based on volume....
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