HealthPay24
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Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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User Commentary

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VP/Other Executive

HealthPay24 struggles a little in terms of transparency with their vision and what is in their...

Jun 2022
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VP/Other Executive

HealthPay24's solution is a very simplistic collection tool. We have so many locations with...

Jun 2022
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VP/Other Executive

I have recommended HealthPay24's solution to other healthcare providers looking for new tools. I...

Jun 2022
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VP/Other Executive

It takes time for the vendor to understand what we need, but they come through on things that we ask...

Jun 2022
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VP/Other Executive

HealthPay24 has made some changes in their leadership team, and their executive team has initiated...

Jun 2022
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Manager

We get great service and good information from HealthPay24. We are very satisfied with them overall....

Jun 2022
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Manager

Patients are able to make payments within the patient portal using HealthPay24 as a gateway....

Jun 2022
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Manager

The vendor does not charge for every little thing. Our payments for HealthPay24 are based on volume....

Jun 2022
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Analyst/Coordinator

The vendor is releasing a lot of new technology all the time, such as the text-to-pay feature. At...

May 2022
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Analyst/Coordinator

The vendor’s training was sufficient. It was mostly a train-the-trainer situation. I believe our...

May 2022
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Analyst/Coordinator

From the very get-go, the employees at HealthPay24 have been some of the friendliest that I have...

May 2022
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Analyst/Coordinator

During the implementation, we discovered some pain points on both ends of the product's integration...

May 2022
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Analyst/Coordinator

At this point, I don't think there is anything that the vendor is doing proactively or that is...

May 2022
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Analyst/Coordinator

The vendor’s credit card devices are quite expensive. If there were a variety of less expensive...

May 2022
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Director

We are using HealthPay24 as a solution for patients to go online and make payments on our websites....

May 2022
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Director

As part of the demo, HealthPay24 offered more utility so that if a patient were in a clinic paying...

May 2022
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Director

HealthPay24 offered the ability to create payment plans and allow patients to set the plans up on...

May 2022
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Director

HealthPay24’s greatest strength is their IT support team. The support team is very quick to respond...

May 2022
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Director

HealthPay24 keeps their promises. Things just sometimes take longer than they promise. We went live...

May 2022
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Director

Nothing is free with HealthPay24. We have paid for everything we have gotten from them. We pay for...

May 2022
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Director

HealthPay24 has a great product. The product has helped us a lot with our users taking payments. It...

May 2022
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Director

I consider HealthPay24 to be one of the best products we use here. HealthPay24 is our payment...

May 2022
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Director

When we went through the sales negotiation process, the vendor was offering what we were looking...

May 2022
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Director

HealthPay24 has an area of opportunity with the statement vendor that they use. That is one area...

May 2022
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Director

The HealthPay24 system is always good to work with. It is a simplified payment process all...

May 2022
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Director

The credit card machines from HealthPay24 always work great. We feel like we found the right product...

May 2022
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Director

The HealthPay24 system has a financial assistance option. We can set the system so that if the...

May 2022
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Director

I have a good relationship with a lot of the fantastic people at HealthPay24. We do account-review...

May 2022
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Director

HealthPay24 needs to have more proactive involvement and have follow-ups with clients at least once...

May 2022
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Director

Going into our relationship with HealthPay24, I didn't know that HealthPay24 had a partner as their...

May 2022
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Director

The vendor does not charge us for every little thing. I have had HealthPay24 do a lot of...

May 2022
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Director

The HealthPay24 side of the implementation was great and easy. There was some setup of...

May 2022
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Director

The greatest strengths of the HealthPay24 system are its accessibility and functionality. The...

May 2022
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Director

HealthPay24 is meeting 90% of my needs. The other 10% of what I need is miscellaneous things that...

May 2022
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Director

The metrics and analytics in HealthPay24’s system are lacking. I can’t see how many patients have...

May 2022
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Director

When we first implemented the system, I thought the vendor was pretty good to work with.

May 2022
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Director

I won’t sugarcoat things. HealthPay24 didn't have the expertise to handle a certain situation that...

May 2022
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CFO

HealthPay24 does statement ingestion, but they work with a third party. I think that that third...

Apr 2022
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CFO

The vendor constantly comes out with new things. They added the ability for patients to save their...

Apr 2022
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VP/Other Executive

We are looking forward to the newest version of HealthPay24. It is going to be great.

Apr 2022
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VP/Other Executive

The patient portal has been down a few times, and our patients cannot pay their bills when it is...

Apr 2022
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VP/Other Executive

The vendor knows us and understands our goals, and their support is very strong. The vendor is very...

Apr 2022
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Manager

We have been using the system for years now. We wanted a platform that made it easier for our...

Apr 2022
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Manager

The big thing we did was that we tried to streamline our use of different credit card processing...

Apr 2022
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Manager

The vendor's support has been superb. I have no complaints about the support we have received...

Apr 2022
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Manager

The product is a very low-maintenance system. The system's integration capabilities allow our EMR to...

Apr 2022
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Manager

Using this technology is pricey, and a lot of the price is based on volume. That is an area for improvement....

Apr 2022
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Analyst/Coordinator

We have always had a good experience with HealthPay24. The solution is a solid product that has...

Mar 2022
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Director

The vendor's contract is very straightforward, and the cost is based on use.

Feb 2022
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Director

The system is like a cash register. The system is pretty straightforward. It is like PayPal. We have...

Feb 2022
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Manager

I would definitely buy the product again. HealthPay24 is the best vendor that I have ever worked...

Feb 2022
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Manager

Sometimes, we will run across one or two little things in the system's code that we might not be...

Feb 2022
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Manager

HealthPay24 thinks outside of the box, and they have smart representatives. At every level, the...

Feb 2022
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