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HealthPay24 Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Culture, Product

I can't say that HealthPay24 keeps all their promises. They said the system would do certain things,...

Mar 2024
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(0)
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Manager

Operations

HealthPay24 doesn't give any training. The last time I had to call HealthPay24, I was satisfied with...

Mar 2024
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Manager

Loyalty

HealthPay24 is part of our long-term plans regarding the credit card processing system. The...

Mar 2024
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Director

Product

HealthPay24 has been working well for us. The new feature we have used over the last while is the...

Feb 2024
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Director

Operations

We have had a very good experience with HealthPay24. They have been very available and responsive,...

Feb 2024
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Director

Operations

We don't really get additional training from HealthPay24. They could create training videos that...

Feb 2024
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Manager

Loyalty

I would love to be able to stay on HealthPay24 as long as I can, but unfortunately, we are going to...

Feb 2024
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Manager

Loyalty, Relationship

We went through a process of reviewing several different patient payment vendors, and HealthPay24...

Feb 2024
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Manager

Relationship

Some technical issues that we have experienced in HealthPay24 have taken a significant amount of...

Feb 2024
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Manager

Relationship

HealthPay24 could be better at partnering with the right vendors. They seem to not have a lot of...

Feb 2024
||
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Director

Value

The fees could be lower, but the fees are fees. They are going to be what they are going to be. One...

Nov 2023
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Director

Culture, Relationship

When we have a problem, HealthPay24 puts their very knowledgeable people on the phone with us to...

Nov 2023
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Manager

Relationship

We haven't seen any changes to the system on our side since Waystart acquired HealthPay24. We were...

Oct 2023
||
(0)
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Manager

Relationship

HealthPay24 could improve by just knowing the right person who could solve our issues and get us a...

Oct 2023
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(0)
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Manager

Relationship

We are definitely pleased with HealthPay24. When we acquire a new facility, one of the first things...

Oct 2023
||
(0)
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Manager

Loyalty

We are waiting on some upgrades that are coming from the vendor. Those upgrades are going to require...

Oct 2023
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Manager

Value

We would definitely recommend HealthPay24. The thing that has made the biggest difference for my...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

In the beginning, HealthPay24 was very helpful and responsive. Things seem to have gotten really...

Oct 2023
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(0)
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VP/Other Executive

Relationship

HealthPay24 is not even making promises. They say things are coming soon. When we ask how soon, they...

Oct 2023
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(0)
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VP/Other Executive

Culture

HealthPay24 had a really fair contract when we signed on. They have kept to that. And when we have...

Oct 2023
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(0)
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VP/Other Executive

Loyalty, Product

There is not a lot of downtime with HealthPay24, so it is pretty reliable that way. That is why we...

Oct 2023
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VP/Other Executive

Product

Since HealthPay24 is integrated, the platform is easy enough for end users. It is not hard for them...

Oct 2023
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VP/Other Executive

Loyalty

We can’t imagine getting happier with HealthPay24. We expect our satisfaction to stay the same. We...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

HealthPay24 offers the opportunity for integration, but for the services that we have, they are not...

Oct 2023
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(0)
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VP/Other Executive

Relationship

HealthPay24 is definitely not leading the charge; they are reactive. We are working with them on...

Oct 2023
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(0)
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VP/Other Executive

Loyalty

HealthPay24 doesn’t really help troubleshoot things. The people that do try to help have no idea how...

Oct 2023
||
(0)
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Director

Relationship

We have a good, strong representative at HealthPay24.

Aug 2023
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(0)
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Director

Product

HealthPay24 is a point-of-service tool. It does what it is meant to do.

Aug 2023
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(0)
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Director

Product

The PCI-compliant part of the product meets every mark that we need. But that part could be a little...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Some of the integrations with our EMR need to be furthered along, and we understand that HealthPay24...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

HealthPay24 is trying to get their training really beefed up. But right now, there are just...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

HealthPay24 needs to deliver some integration with a certain phone vendor's product. We also need...

Aug 2023
||
(0)
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CFO

Value

Before moving to HealthPay24, we were super antiquated. People went from paying over the phone or...

May 2023
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(0)
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CFO

Value

We like the eCheck option. The vendor doesn’t make a lot of money, but it saves the patients money...

May 2023
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(0)
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CFO

Product, Value

We would like to have the ability to add recurring charges automatically to a patient’s account. We...

May 2023
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(0)
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