IntelliSoft Credentialing Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:59:27 AM and Model.EvProductId = 187280

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User Commentary

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Manager

Relationship

We see a lot of good things with IntelliSoft. Over the course of time, they have always been...

Sep 2020
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Manager

Service and Support

In the last year, IntelliSoft merged with another company, and I believe their support has...

Sep 2020
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Manager

Implementation and Training

I want to give the training a fairly low score. A lot of the training was online. It didn't...

Sep 2020
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Manager

Functionality and Upgrades

The IntelliSoft system meets our needs. It does everything we need it to do. I just whine about it...

Sep 2020
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Manager

Service and Support

I would give the ongoing support the highest score. Every time I have called the support people,...

Sep 2020
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Manager

Other Observations & Comments

I don't have an example of proactive service. During the integration process, IntelliSoft could have...

Sep 2020
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Manager

Functionality and Upgrades

I sometimes question whether we should have picked a different system. We have to do a lot in the...

Sep 2020
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Manager

Service and Support

Whenever I have asked IntelliSoft questions or for support, they have always helped me. But...

Sep 2020
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Director

Functionality and Upgrades

We are a small organization, so the software we have with IntelliSoft is very limited. For my needs,...

Sep 2020
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Director

Relationship

When symplr acquired IntelliSoft, that was a smooth transition. I haven’t noticed any changes in the...

Sep 2020
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Director

Service and Support

IntelliSoft has amazing customer service. Whenever there is a hitch in the system, they are always...

Sep 2020
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Director

ROI / Cost (care and feeding)

Sometimes IntelliSoft’s pricing is a little crazy. I feel like they charge for every module we need....

Sep 2020
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Director

Other Observations & Comments

COVID-19 hasn’t affected our use of IntelliCred at all. Things have actually been pretty seamless. I...

Sep 2020
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Director

Relationship

IntelliCred has improved a little bit over the years. In terms of the look of it, that has changed a...

Sep 2020
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Director

Functionality and Upgrades

When it comes to the reporting, we need to have a little more knowledge of math equations. If we...

Sep 2020
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Director

Relationship

The executive involvement from IntelliSoft is nonexistent. The executives really don’t get involved...

Sep 2020
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Manager

Functionality and Upgrades

The vendor was absolutely terrific with the training. Throughout the years, I have loved the...

Sep 2020
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Manager

Relationship

When the vendor started making some bigger changes, I could see some differences. The vendor has...

Sep 2020
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Manager

Service and Support

The vendor’s customer service has gotten a little bit tougher to get through since the acquisition....

Sep 2020
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Manager

Sales and Contracting

There have been times where we have been working on contracts and the vendor’s executives have...

Sep 2020
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Director

Service and Support

In the past, every single person at the vendor’s office talked over us. I would try to explain the...

Aug 2020
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Director

Service and Support

Driving outcomes is totally up to us as an organization. The system works, but everything else is up...

Aug 2020
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Director

Lessons Learned

My likelihood to recommend the product to a peer depends on what the peer’s business is. For a small...

Aug 2020
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Director

Implementation and Training

The training is poor. I have trouble reading the manual, and part of that is because we have...

Aug 2020
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Director

Future Outlook

Since symplr acquired IntelliSoft, I have continued to deal with the same people, so not much has...

Aug 2020
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Director

Functionality and Upgrades

The product works as promoted. The vendor told us that we could customize things, and we can. The...

Aug 2020
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Director

Functionality and Upgrades

The privileging piece didn’t work. We mostly do our own privileges on paper the old-fashioned way,...

Aug 2020
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Director

Functionality and Upgrades

I like the vendor, but I don’t think they keep all of their promises. We just went through an update...

Aug 2020
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Director

Other Observations & Comments

The recent upgrade that we had went better than any other upgrade. But things are difficult because...

Aug 2020
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Director

Interfacing and Integration

The product doesn’t integrate well. It was designed as a hospital credentialing database. We are a...

Aug 2020
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Director

Functionality and Upgrades

I have issues with the fact that some of the look-up tables are out of date. That isn’t really an...

Aug 2020
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Director

Functionality and Upgrades

We have to buy additional modules for IntelliSoft’s product to do everything I need it to do. We are...

Aug 2020
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Director

Technology

The vendor tries to deliver new technology, and they listen to us. We have submitted some...

Aug 2020
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Director

Service and Support

With the support, I never get a live person the first time, and the people can never give me a quick...

Aug 2020
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COO

Service and Support

I have had a lot of issues with IntelliCred interfacing with the NPDB. IntelliSoft tries to help; I...

Aug 2020
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COO

Relationship

The person who handles our account is really doing a great job. That person helps us a lot. If that...

Aug 2020
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COO

Service and Support

IntelliSoft helped us a lot through the COVID-19 crisis. The system is being maintained quite well...

Aug 2020
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COO

ROI / Cost (care and feeding)

IntelliSoft doesn’t charge us for every little thing. They charge us quite fairly. The software is...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I probably would purchase this system again, but I am kind of on the fence. We are with a company...

Aug 2020
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Analyst/Coordinator

Service and Support

The ongoing support is very responsive. That is going well. We frequently see email communications...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

If someone asked me about IntelliCred, I would tell that person that it is automated and that it...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

COVID-19 has been a fun part of this system. We honestly haven’t been able to dive in and use...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy IntelliCred again based on everything that IntelliSoft has shown me about the...

Aug 2020
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Analyst/Coordinator

Service and Support

IntelliSoft is very informative and very helpful with all of our questions, areas, configurations,...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

In terms of the product working as promoted, things are good so far. I wish that I had more...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would rate the ease of use slightly lower just because of how manual everything is. There was no...

Aug 2020
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Director

Relationship

No vendor keeps all their promises, but IntelliSoft does the best they can. They are willing to talk...

Aug 2020
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Director

Future Outlook

IntelliCred has some reporting and data issues, but it is pretty simple to use. Hopefully, my...

Aug 2020
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Director

Functionality and Upgrades

IntelliApp works well enough for what we have to do. I haven't really seen much new technology from...

Aug 2020
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Director

Future Outlook

We are in the process of moving from the on-premises product to IntelliSoft’s hosted offering. The...

Jul 2020
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Director

Technology

IntelliSoft’s service isn’t very proactive. We have to prompt the vendor more than we would like. We...

Jul 2020
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Director

Service and Support

We haven’t required any support from the vendor in terms of COVID-19, but we have also not seen any...

Jul 2020
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Director

Relationship

We have been fairly happy with the support and training from the vendor. The continuity has been...

Jul 2020
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Director

Functionality and Upgrades

There are places in the system where it is easy for end users to make mistakes. We are going to work...

Jul 2020
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Manager

Other Observations & Comments

I would recommend the system to peers depending on their needs. A lot of bigger companies use the...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I definitely think we receive our money's worth. I wouldn't say that we get charged for every little...

Mar 2020
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Manager

Functionality and Upgrades

The upgrades are seamless. IntelliSoft supports us and hosts all of our data. Whenever there is an...

Mar 2020
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Manager

Service and Support

I wasn't impressed with the first-time training. But when we have questions and need to be walked...

Mar 2020
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Manager

Functionality and Upgrades

There is one piece that doesn't do what it needs to do for us, but overall, the system works really...

Mar 2020
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Manager

Functionality and Upgrades

There is one piece that the vendor can't figure out. It is an online portal that patients use to...

Mar 2020
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Manager

Functionality and Upgrades

IntelliSoft is always updating the system, and they do a pretty good job of that. IntelliSoft caters...

Mar 2020
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Manager

Relationship

We are very pleased with the system. It is very user friendly, and IntelliSoft Group’s support has...

Dec 2019
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Manager

ROI / Cost (care and feeding)

IntelliSoft Group does not charge us for everything. We certainly have a contract with them that is...

Dec 2019
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Manager

Other Observations & Comments

Initially, we could have used a little more training from IntelliSoft Group, but when they realized...

Dec 2019
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Manager

Functionality and Upgrades

Our previous product was so difficult that we just got rid of it. IntelliCred is much easier. With...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

With IntelliCred, we have not needed new technology. We just go with what we need and have. They are...

Dec 2019
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Manager

Service and Support

IntelliSoft Group has superb support. Anytime we call them, they call us right back if they are not...

Dec 2019
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Manager

Relationship

We are not a bunch of IT people, and IntelliSoft Group never makes us feel like we ask dumb...

Dec 2019
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Manager

Other Observations & Comments

We can get notices from IntelliSoft Group about upgrades that come in a timely fashion.

Dec 2019
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Manager

Relationship

IntelliSoft Group has delivered everything that they originally proposed to us. When we change...

Dec 2019
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Manager

Functionality and Upgrades

IntelliSoft Group doesn't require an implementation when they do an upgrade. The updates are done in...

Dec 2019
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Manager

ROI / Cost (care and feeding)

IntelliSoft Group never nickel-and-dimes, and one of the great things about the product is that our...

Dec 2019
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Manager

Service and Support

IntelliCred is a great product that definitely meets our needs. IntelliSoft Group is always looking...

Dec 2019
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Manager

Functionality and Upgrades

There are a couple of pieces of functionality within IntelliCred that we don't have running, but the...

Dec 2019
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Manager

Sales and Contracting

I have recommended that a lot of people should work with IntelliSoft Group. I don't think that I...

Dec 2019
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Manager

Implementation and Training

IntelliSoft Group doesn't proactively tell us about the changes they are making to the system....

Dec 2019
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Director

Service and Support

When we need help, we call the vendor's help desk, and an individual walks us through things and...

Dec 2019
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Director

Service and Support

It would be helpful to know when changes and updates are available. I don't believe that we get all...

Dec 2019
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Director

Functionality and Upgrades

Setting up and transitioning to the product was kind of an ugly process, but once we got over the...

Dec 2019
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Director

Relationship

I haven't really spoken with many of the executives, so I would give them an average score for...

Dec 2019
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Director

Other Observations & Comments

The standard reports haven't changed much since we implemented the product. I assume that there are...

Dec 2019
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Manager

Functionality and Upgrades

Things are going very well. When we switched from the web-based version, we started utilizing the...

Dec 2019
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Manager

Relationship

If we have any questions or concerns, we set up a meeting, and IntelliSoft Group gets with us to...

Dec 2019
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Manager

Implementation and Training

When we were trying to implement the system, we were confused about what we were looking at....

Dec 2019
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Manager

Other Observations & Comments

We are learning so much, and there is so much more that we want to do with the system. We are still...

Dec 2019