IntelliSoft Credentialing Suite Comments

 

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Commentary Summary

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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

We definitely get our money's worth with IntelliCred. I would absolutely purchase the system again....

Jan 2021
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Analyst/Coordinator

Service and Support

IntelliSoft is able to do whatever I ask of them. They are very responsive. When I put in a ticket,...

Jan 2021
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Analyst/Coordinator

Lessons Learned

I haven't required any new training, but when I add modules, the training is there. We do have to...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I believe that the vendor keeps their promises. The software does what IntelliSoft says it is...

Nov 2020
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Director

Service and Support

IntelliSoft does a good job. They have been very attentive through this migration process, and we do...

Oct 2020
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Director

Lessons Learned

There is no easy way for people outside of IntelliCred to see the participation status of our...

Oct 2020
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Director

Other Observations & Comments

IntelliCred is fine for credentialing, but the complexity is challenging. IntelliSoft is not really...

Oct 2020
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Director

Relationship

The acquisition by symplr has been pretty smooth. The interesting thing is that the gentleman who...

Oct 2020
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Manager

Sales and Contracting

Initially, we were very excited to purchase the IntelliCred database and for it to serve as a tool...

Oct 2020
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Manager

Service and Support

We felt like we were being put on the back burner sometimes by IntelliSoft. We would ask for things...

Oct 2020
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Manager

Implementation and Training

We weren’t told all the specifics that we needed going into implementing IntelliCred in order to...

Oct 2020
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Manager

Functionality and Upgrades

We have not been able to productively use IntelliCred at all. We are basically just maintaining...

Oct 2020
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Manager

Future Outlook

Recently, we have been getting more involvement from IntelliSoft because of escalation of issues....

Oct 2020
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Manager

Functionality and Upgrades

The vendor does upgrades quite a bit. I feel like upgrades happen almost every Friday. That is...

Oct 2020
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Manager

Relationship

The vendor is good about trying to find new ways to store information and present information. They...

Oct 2020
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Director

ROI / Cost (care and feeding)

I don't feel like the vendor nickel-and-dimes us at all. IntelliCred is very easy to use. I feel...

Oct 2020
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Director

Service and Support

The product quality is great. It is one of those things that users want to stay updated on. We...

Oct 2020
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Manager

Other Observations & Comments

If we have a meeting with IntelliSoft about a small training, the vendor usually charges for those....

Oct 2020
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Manager

Implementation and Training

The training from the vendor seems to be a hospital-based training, and we are not a hospital. We...

Oct 2020
 Helpful

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Director

Future Outlook

There are a couple of things that we would like to see from the vendor. Even so, I don't want to...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We are having some integration issues with IntelliCred right now. These issues are on our end...

Oct 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The overall product quality is very good. I think that our satisfaction will stay high in the future...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

The support staff members that I work with are awesome. Even though they have been working off-site...

Oct 2020
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Director

Functionality and Upgrades

We would like to see some changes to the product reports. The vendor could fill out some other...

Oct 2020
 Helpful

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Director

Service and Support

The vendor is always supportive and proactive. When we have to open tickets with the vendor, the...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The overall quality of the upgrades has been poor because there have been so many bugs that still...

Oct 2020
 Helpful

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Director

Future Outlook

We are actually in the process of moving over to another product. IntelliSoft really just couldn’t...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The business people and the end users never liked IntelliCred from the beginning. They couldn’t...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We are not on the current version of IntelliCred. Once we knew we were going to find another vendor,...

Oct 2020
 Helpful

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Director

Relationship

I would say that for the most part, IntelliSoft keeps promises. They definitely try not to...

Oct 2020
 Helpful

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Director

Implementation and Training

IntelliSoft always tries their best to help us implement upgrades. They tried to make the...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The system’s functionality does work for the most part. We struggle with the web crawlers, but the...

Oct 2020
 Helpful

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Director

Interfacing and Integration

IntelliCred didn’t have any kind of real-time integration. IntelliSoft could have done things with...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The functionality does not meet all our needs, and that is why we left the system. I don’t think...

Oct 2020
 Helpful

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Director

Relationship

IntelliSoft’s support was always fairly good. The executive involvement was actually very good. The...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We wouldn’t be able to do what we do without the solution. Actually, we could, but using paper would...

Oct 2020
 Helpful

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Director

Implementation and Training

The vendor no longer uses the training program that they used on us. The training we received from...

Oct 2020
 Helpful

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Director

Sales and Contracting

The system does what the vendor says it would. Sometimes in a demo, a vendor will only show the...

Oct 2020
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Director

Functionality and Upgrades

There are a couple of things in the product that we would like to see improved or changed. The...

Oct 2020
 Helpful

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Director

Implementation and Training

It is hard to bring in a person that knows how to do credentialing, so we train people on how to do...

Oct 2020
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Director

Functionality and Upgrades

The solution has made us better, and it is making us better every day. We never had so much...

Oct 2020
 Helpful

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Director

Relationship

We have to let IntelliSoft know that we are having a problem; they don't have a crystal ball. If...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We got what we asked for, and we use the solution every day. The delivery was spot on in terms of...

Oct 2020
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Director

Service and Support

The executive involvement is great, and we have personal contacts. If we get into a jam, we have...

Oct 2020
 Helpful

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Director

Relationship

I had the opportunity to deal with the owners at first. When I first signed up for the corporation...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We got one doctor on the system in 24 hours. That was amazing. We can actually show and produce...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The solution is costly. Medical credentialing and the credentialing department itself are targets of...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

I would definitely buy the solution again. We have invested so much, and it has really increased our...

Oct 2020
 Helpful

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Analyst/Coordinator

Future Outlook

A year from now, we will probably be busier. I am obviously worried because the vendor was purchased...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Because I am coming from working for a physician practice with a lot of doctors and people, I feel...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The fact that the product only meets our needs is probably partially the fault of management. The...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We just had a change in regulations, so I need to add a field to a particular table where the...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don't have any issues with IntelliApp. I really like it. There could maybe be the capability to...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have talked about transferring to another platform. I think, at least for the immediate future,...

Sep 2020
 Helpful

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Manager

Relationship

IntelliSoft keeps their promises as much as any vendor does. There is always a gap between what...

Sep 2020
 Helpful

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Manager

Implementation and Training

IntelliSoft could improve their training by being more familiar with how we are using the database....

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliCred has some workflow processes that are inflexible and don't work with what we need to do....

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSoft could improve their IntelliCred system by having a more user-friendly back end to create...

Sep 2020
 Helpful

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Manager

Service and Support

Our issues with IntelliSoft's vendor support come from them not being familiar with how we are using...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell others who are interested in IntelliCred that there is a great deal of customization....

Sep 2020
 Helpful

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Manager

Relationship

We see a lot of good things with IntelliSoft. Over the course of time, they have always been...

Sep 2020
 Helpful

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Manager

Service and Support

In the last year, IntelliSoft merged with another company, and I believe their support has...

Sep 2020
 Helpful

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Manager

Implementation and Training

I want to give the training a fairly low score. A lot of the training was online. It didn't...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The IntelliSoft system meets our needs. It does everything we need it to do. I just whine about it...

Sep 2020
 Helpful

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Manager

Service and Support

I would give the ongoing support the highest score. Every time I have called the support people,...

Sep 2020
 Helpful

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Manager

Other Observations & Comments

I don't have an example of proactive service. During the integration process, IntelliSoft could have...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I sometimes question whether we should have picked a different system. We have to do a lot in the...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Whenever I have asked IntelliSoft questions or for support, they have always helped me. But...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We are a small organization, so the software we have with IntelliSoft is very limited. For my needs,...

Sep 2020
 Helpful

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Director

Relationship

When symplr acquired IntelliSoft, that was a smooth transition. I haven’t noticed any changes in the...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

IntelliSoft has amazing customer service. Whenever there is a hitch in the system, they are always...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sometimes IntelliSoft’s pricing is a little crazy. I feel like they charge for every module we need....

Sep 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

COVID-19 hasn’t affected our use of IntelliCred at all. Things have actually been pretty seamless. I...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

IntelliCred has improved a little bit over the years. In terms of the look of it, that has changed a...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When it comes to the reporting, we need to have a little more knowledge of math equations. If we...

Sep 2020
 Helpful

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Director

Relationship

The executive involvement from IntelliSoft is nonexistent. The executives really don’t get involved...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor was absolutely terrific with the training. Throughout the years, I have loved the...

Sep 2020
 Helpful

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Manager

Relationship

When the vendor started making some bigger changes, I could see some differences. The vendor has...

Sep 2020
 Helpful

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Manager

Service and Support

The vendor’s customer service has gotten a little bit tougher to get through since the acquisition....

Sep 2020
 Helpful

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Manager

Sales and Contracting

There have been times where we have been working on contracts and the vendor’s executives have...

Sep 2020
 Helpful

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Director

Service and Support

In the past, every single person at the vendor’s office talked over us. I would try to explain the...

Aug 2020
 Helpful

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Director

Service and Support

Driving outcomes is totally up to us as an organization. The system works, but everything else is up...

Aug 2020
 Helpful

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Director

Lessons Learned

My likelihood to recommend the product to a peer depends on what the peer’s business is. For a small...

Aug 2020
 Helpful

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Director

Implementation and Training

The training is poor. I have trouble reading the manual, and part of that is because we have...

Aug 2020
 Helpful

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Director

Future Outlook

Since symplr acquired IntelliSoft, I have continued to deal with the same people, so not much has...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works as promoted. The vendor told us that we could customize things, and we can. The...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The privileging piece didn’t work. We mostly do our own privileges on paper the old-fashioned way,...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I like the vendor, but I don’t think they keep all of their promises. We just went through an update...

Aug 2020
 Helpful

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Director

Other Observations & Comments

The recent upgrade that we had went better than any other upgrade. But things are difficult because...

Aug 2020
 Helpful

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Director

Interfacing and Integration

The product doesn’t integrate well. It was designed as a hospital credentialing database. We are a...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I have issues with the fact that some of the look-up tables are out of date. That isn’t really an...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have to buy additional modules for IntelliSoft’s product to do everything I need it to do. We are...

Aug 2020
 Helpful

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Director

Technology

The vendor tries to deliver new technology, and they listen to us. We have submitted some...

Aug 2020
 Helpful

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Director

Service and Support

With the support, I never get a live person the first time, and the people can never give me a quick...

Aug 2020
 Helpful

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COO

Service and Support

I have had a lot of issues with IntelliCred interfacing with the NPDB. IntelliSoft tries to help; I...

Aug 2020
 Helpful

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COO

Relationship

The person who handles our account is really doing a great job. That person helps us a lot. If that...

Aug 2020
 Helpful

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COO

Service and Support

IntelliSoft helped us a lot through the COVID-19 crisis. The system is being maintained quite well...

Aug 2020
 Helpful

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COO

ROI / Cost (care and feeding)

IntelliSoft doesn’t charge us for every little thing. They charge us quite fairly. The software is...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I probably would purchase this system again, but I am kind of on the fence. We are with a company...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The ongoing support is very responsive. That is going well. We frequently see email communications...

Aug 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

If someone asked me about IntelliCred, I would tell that person that it is automated and that it...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

COVID-19 has been a fun part of this system. We honestly haven’t been able to dive in and use...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy IntelliCred again based on everything that IntelliSoft has shown me about the...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

IntelliSoft is very informative and very helpful with all of our questions, areas, configurations,...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of the product working as promoted, things are good so far. I wish that I had more...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would rate the ease of use slightly lower just because of how manual everything is. There was no...

Aug 2020
 Helpful

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Director

Relationship

No vendor keeps all their promises, but IntelliSoft does the best they can. They are willing to talk...

Aug 2020
 Helpful

 or  to see details.

Director

Future Outlook

IntelliCred has some reporting and data issues, but it is pretty simple to use. Hopefully, my...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

IntelliApp works well enough for what we have to do. I haven't really seen much new technology from...

Aug 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are in the process of moving from the on-premises product to IntelliSoft’s hosted offering. The...

Jul 2020
 Helpful

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Director

Technology

IntelliSoft’s service isn’t very proactive. We have to prompt the vendor more than we would like. We...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

We haven’t required any support from the vendor in terms of COVID-19, but we have also not seen any...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

We have been fairly happy with the support and training from the vendor. The continuity has been...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

There are places in the system where it is easy for end users to make mistakes. We are going to work...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

I would recommend the system to peers depending on their needs. A lot of bigger companies use the...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I definitely think we receive our money's worth. I wouldn't say that we get charged for every little...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The upgrades are seamless. IntelliSoft supports us and hosts all of our data. Whenever there is an...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

I wasn't impressed with the first-time training. But when we have questions and need to be walked...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is one piece that doesn't do what it needs to do for us, but overall, the system works really...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

There is one piece that the vendor can't figure out. It is an online portal that patients use to...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

IntelliSoft is always updating the system, and they do a pretty good job of that. IntelliSoft caters...

Mar 2020
 Helpful

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