Cactus/IntelliSoft Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
symplr doesn't avoid charging me for every little thing. Also, this problem is not so much for the...
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Operations, Product
I have been using Cactus Provider Management Platform for many years, so I have great familiarity...
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Relationship
symplr is very responsive. If I have a question, their help desk is terrific. Recently, I did have...
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Culture, Loyalty, Product
We know we are not on symplr’s advanced piece, and that is our limitation. We can't move to their...
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Relationship
When we need symplr, they are there. When we have money to do something and have ideas to do...
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Loyalty, Product
We are integrating some things with symplr's system, and if the integration does what it is supposed...
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Product
Cactus Provider Management Platform is on our servers, but we can only have so many things open...
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Operations, Product
Cactus Provider Management Platform is pretty decent to navigate, and the queries are easy to build...
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Product
We could definitely use more stuff in Cactus Provider Management Platform. We would like to see more...
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Relationship, Product
I have used Cactus Provider Management Platform for years, and I don’t see a ton of new things...
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Relationship
When I email symplr’s support people about issues that we have with something like an upgrade, they...
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Relationship
symplr isn’t reaching out to me, but I'm not really the main contact for the system, so they could...
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Loyalty
We plan to keep Cactus Provider Management Platform because we are so large that changing to another...
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Loyalty, Value
If I had to choose a credentialing solution and Cactus Provider Management Platform was one of the...
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Culture, Relationship
symplr finalized something for us that took longer than the time that was promised. Also, I had an...
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Value
There are things that symplr could charge us for that they don't. Also, Cactus Provider Management...
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Loyalty, Relationship
symplr doesn’t come to me and show me new stuff. We have to go and ask them about things. For...
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Product
The system is meeting our needs for what we need it for because we are able to get our work done,...
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Loyalty, Relationship, Product
There is a committee manager module that we are waiting on that would assist our medical staff...
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Relationship, Operations
symplr has a great vision, but they haven't really delivered on it. They told us when we went live,...
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Relationship
We meet with symplr frequently, and we go through the issues list. A lot of times we are just told...
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Culture, Value
Everything that we get charged for was in the agreement from the get-go. We knew the charges would...
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Operations
The trainings themselves are really good. However, symplr bunches all the training up front, so we...
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Culture, Operations
We went live a couple of years ago, and we are still working through issues, so that is not great....
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Operations
The implementation process could definitely use some work. Maybe our system is difficult to work...
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Product
We do have some stall issues, and the system crashed one time, but that is just part of IT. Overall,...
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Relationship
Why we are with symplr to begin with is that their vision is great and their leadership, who we...
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Relationship
I put in a ticket previously, and a person got back to me immediately and set up a meeting. They...
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Loyalty
Unless there are any drastic improvements, my satisfaction overall will be the same next year....
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Product
There are pretty good integrations, which is something they promised us. There have been some new...
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Operations, Product
IntelliApp is super easy to use for basic functions, so it is something we can be self-taught on. In...
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Product
We use sylmpr’s application function, and we have PDF images attached to each of the applications....
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Relationship, Product
Over the past year, we have had a positive experience on the cloud-based platform. Since last year,...
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Product, Value
symplr tends to charge for every little thing, and some things are still manual within the platform....
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Operations
symplr doesn't provide any ongoing training, and they didn't provide training when we moved to the...
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Operations, Product
The platform does not integrate well. Our payer enrollment team uses the same system, but I don't...
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Relationship
We have asked the vendor about when things will be updated, specifically surrounding the application...
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Relationship, Operations
symplr is usually good about sending us emails when they are going to update our system. Since we...
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Relationship
The vendor is always cycling through new people, and we have a customer success manager, but they...
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Product
This platform would be good for a smaller hospital that is manual and needs something to house data...
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Relationship, Operations
We didn't receive involvement from symplr's executives, but we knew people from symplr who could get...
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Relationship, Product
symplr works to keep all of their promises. They are very willing to meet customers' needs when it...
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Relationship, Product
There is no way for symplr to really apply new technology. We are just trying to get their base...
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Relationship
Cactus Provider Management Platform is very user friendly and intuitive. We don't have to go through...
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Relationship
symplr could work on getting more support staff members because if we call between 10:30 and 3:00...
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Relationship
Sometimes, we will get support from someone new from symplr who doesn't exactly know how to help us,...
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Relationship
Cactus Provider Management Platform was an awesome product with excellent support prior to the...
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Loyalty
Based on where symplr is right now, I would tell anyone looking at them to steer clear. We have been...
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Loyalty
Since symplr bought the product, it has gone downhill. Our leadership wants to look at other...
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Relationship, Operations, Product
The functionality of the product seems fine, but the quality of the product is buggier than in the...
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Loyalty, Relationship
We are going to engage in an RFP process to see whether there is a better tool than Cactus Provider...
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Product
Cactus Provider Management Platform is an adequate credentialing database, and it has foundational...
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Relationship
symplr has had a lot of turnover, so we have had to stay on top of requests and tickets to help...
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Value
We have had to pay for more electronic features with symplr. We have had to pay for product...
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Product
Cactus Provider Management Platform is user friendly in terms of entering privileges and going...
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Loyalty
We did not set up the platform as we should have in order to follow best practices. Originally, we...
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Loyalty
Our management team wants to change from symplr's product to a different platform. Our organization...
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Operations
We upgraded symplr's system because the version we had been using was not up to par; it was like...
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Operations
Our end users are complaining quite a bit because many of them used the older version for a long...
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Product
We have a lot of applications that Cactus Provider Management Platform integrates with. We provide...
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Product
symplr has a separate module, and I looked into it for us to be able to just tease the information...
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Relationship
I’m extremely satisfied with symplr’s support team; they are excellent. symplr's project manager is...
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Product
There are places where symplr could improve, but Cactus Provider Management Platform is pretty good....
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Culture, Relationship
The vendor doesn't know what their product is doing. For example, after an upgrade with symplr, I...
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Value
The vendor's pricing is a major issue right now. They are nickel-and-diming us. They will not even...
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Operations
We didn't like the vendor's training materials at all, but the training itself was okay. We got a...
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Culture, Product
With the way the product looks, things are hard to read. The vendor touted the product as such an...
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Loyalty, Product
This product has put us behind. We are trying to integrate other facilities with our system, but...
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Relationship, Operations
The vendor gave us implementation people with the expertise needed to do the work. I have worked...
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Culture, Relationship, Operations
When we took a certain upgrade, the vendor did not make us aware that there was a new feature we...
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Relationship
When we need help from the vendor, everything has to be escalated. Every time we follow up with...
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Loyalty
We want to move away from symplr because we have had a rough time with them in the last while. We...
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Loyalty
We are planning to move away from symplr because of their product's issues. One issue we have is...
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Loyalty, Relationship
We have had a lot of problems converting our reports and documents to the new system. We have had a...
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Relationship, Operations
We did an upgrade to resolve some of the problems that we were having, but we should have never gone...
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Product
I like Cactus Provider Management Platform and how it works for provider enrollment.
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Loyalty
The only thing I have trouble with in Cactus Provider Management Platform is mass updating. If we...
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Operations
symplr's implementation wasn’t timely. They are probably busy, but it took so much time to go...
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Culture, Operations
I don't hear too much from symplr about new or cool stuff that would help us. It would be helpful if...
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Loyalty, Product
I have seen other products that are newer and do a lot more than Cactus Provider Management Platform...
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Product
I would like more capabilities on the enrollment side of Cactus Provider Management Platform. For...
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Relationship, Operations
I am getting pretty good web support from symplr when I have a question. Also, when I go to...
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Value
I would buy Cactus Provider Management Platform again depending on how large my organization was.
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Operations
We have been using IntelliCred for a long time, and when we have new employees, the system's...
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Product
We use data from the system to feed into what we create. The system works well for that. However, we...
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Value
The application mapping options that the system provides are valuable to us. However, when we need...
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Relationship
Since IntelliSoft was bought out by symplr, we have noticed a sharp decline in things like executive...
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Product
The thing I like the most about the system is that it has windows. If we are trying to find...
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Product
The process of running a report in the system is a little complicated because we first have to...
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Culture, Value
Some of symplr's representatives aren't friendly. Whenever I ask whether I can do something in the...
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Operations
There are different ways that we can use the system. The vendor's training should cover that. That...
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Relationship
symplr has gone through some different acquisitions, and they are trying to keep up, advance their...
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Relationship
I enjoy symplr as a vendor. They are very responsive. They are a great team to work with.
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Relationship
The vendor's phone and web support are good. They are always there. What the vendor does well is...
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Product
Our users always enjoy the product. As a product, depending on the use, Cactus Provider Management...
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Loyalty
symplr did not have real-time integrations available for us. I wanted out-of-the-box integration...
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Culture, Loyalty
One of the huge pluses of the product, for the price, was that it did deliver; it just didn't meet...
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Product
There are some functionalities in Cactus Provider Management Platform that I would like to see...
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Value
There are certain things, like advanced privileging, that symplr shouldn't be charging for. It...
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Product
symplr’s license monitoring system is only good for licenses that have a state attached to them. So...
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Product
Having seen other software systems, I don't think Cactus Provider Management Platform has some of...
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Relationship
We have a lot of support tickets that are getting close to a year old. When I have called, I have...
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Product
The current platform we are on is very user friendly. It is easy to train new coworkers on the...
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Relationship, Operations
I feel that symplr either doesn't have enough people on their implementation team or is focusing on...
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Value
The nickel-and-diming by symplr seems to be on the rise. Also, a major report feature was just taken...
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Operations
The training for the product is quite strong. symplr has some good, very skilled staff on their...
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Relationship, Product
We have been using the product for so long, and there is very little turnover among the staff of the...
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Product
I am extremely dissatisfied with Cactus Provider Management Platform because we have been engaged in...
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Relationship
I don't see a lot of innovation from the vendor. It is hard to get past the ongoing issues that we...
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Relationship
Some issues we have been experiencing have gone on for so long and have required a lot of...
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Value
All things considered, the solution does do what it is supposed to one way or another, even if that...
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Product
symplr upgraded and just totally changed the way things are done. We don’t like the change in how we...
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Operations
symplr should have had more training on the new product. They told us there were no big changes, and...
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Loyalty, Relationship
We aren't on the most current version of symplr's system because we were upgrading, but we didn't...
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Relationship
When we have questions about things and call the help desk, symplr’s people are very helpful. The...
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Relationship, Value
NCQA has a new requirement for an audit of all the files and all the changes that we make to any...
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Relationship
symplr’s help desk is good, but they don’t have good customer support in terms of asking the...
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Culture
We didn't buy all of the products that symplr has. If we had purchased more of their products, we...
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Operations
We have asked the vendor for an implementation expansion to track the turnaround from the time we...
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Relationship
Cactus Provider Management Platform is not the product it was even two or three years ago. The...
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Relationship
I was a huge fan of Cactus Software before they merged with symplr and even for a time afterward....
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Product
Cactus Software really hasn't kept up with the times. They haven't added a lot more features to...
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Relationship
The vendor’s customer support quality has really gone down. To give an example, it took me a year to...
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Relationship, Product
We have had releases in the last year that the vendor had to pull back because there were bugs....
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Relationship
We have had issues with Cactus Software, and we have had regular meetings and stuff. they assigned...
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Operations, Product
Our downtime with the platform is very limited. Until recently, the platform has been pretty stable...
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Product
We use a provider profile, but it is not working, even though it is a crucial part of our day-to-day...
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Product
We have had some issues with sorting provider flat files correctly. Some other features have added...
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Relationship, Value
When adding addresses from a group practice, the platform defaults to a value. It is already...
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Culture
We purchased a couple of modules from the vendor years ago, and we are still waiting for one of them...
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Relationship
I don't know whether symplr is really proactive. I get notifications that there was some issue or...
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Loyalty
One of the biggest things that sold me on IntelliCred was that with a lot of systems, we have to...
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Relationship
symplr is very easy to work with, and they are always looking for advice. If we have a problem, they...
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Product
One thing that could be better in IntelliCred is that they have a medical staff option and a...
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Relationship
We stretch the limits for symplr, but the system does what we need it to do. There haven't been...
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Operations, Value
Cactus Provider Management Platform is difficult for some users to understand, but sometimes that is...
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Product
There are always enhancements and integrations. symplr is obviously acquiring every other company...
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Relationship, Product
I would definitely recommend the product, especially considering other products on the market. The...
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Product, Value
The solution's ability to help us drive tangible outcomes is pretty high. The system is like the...
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Loyalty
We would not buy the product again. We tried upgrading to symplr’s web-based product. Our company...
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Relationship
My team members and I have had problems with Cactus Provider Management Platform performing as...
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Product
When Cactus Provider Management Platform is working, it is great. When it is not working, we want to...
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Relationship
When Cactus Software owned the product, I could talk to the vice presidents and see them at the...
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Loyalty, Product, Value
symplr eliminated a function we needed. Now, we can’t take the providers on our roster for the week...
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Relationship
There were projects we had in place with symplr, and we struggled with communication and a lack of...
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Operations, Value
symplr implemented Cactus Provider Management Platform without testing it, so we have had some...
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Product
Cactus Provider Management Platform supports our needs for credentialing processing.
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Relationship
symplr is familiar and easy to work with and get an answer from. In the product, they have an...
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Relationship
We have contact with the project manager, and that individual is very responsive. However, the...
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Relationship, Product
symplr needs clearer statements or information for the providers in the application manager. The...
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Culture
Maybe it is typical when organizations are buying software for them to be presented with a lot of...
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Operations
The initial training and documentation for Cactus Provider Management Platform are very robust. We...
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Relationship, Value
symplr will say they can of course do something for us, but it will be a custom development, so they...
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Product
Cactus Provider Management Platform is a very robust platform that complies with what we need in...
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Product
We haven’t been able to optimize or utilize the system to its full capability and capacity; that is...
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Operations, Product
We expended a tremendous amount of time, resources, and energy to get a recent upgrade accomplished,...
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Culture, Value
The vendor’s invoices are incredibly opaque, and it is confusing to understand how things are...
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Operations, Product
Cactus Provider Management Platform is very intuitive. I barely have to train somebody brand new to...
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Loyalty, Product
Cactus Provider Management Platform has a lot of things going for it; the vendor just needs to...
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Culture, Relationship
I have tried to get some issues corrected with symplr, and they never followed through. One time, an...
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Loyalty
We are leaving Cactus Provider Management Platform and going to a new platform. Our organization...
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Relationship, Operations
symplr does not always have trained people on their end who are able to provide us with the support...
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Operations
We have a few people who work very closely with the Cactus team to implement training sessions down...
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Operations, Product
Sometimes symplr cannot foresee how an upgrade will impact a facility. Our organization lost data...
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Operations, Product
I actually recommend symplr all the time because I have grown with Cactus Provider Management...
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Loyalty, Relationship, Product
symplr is working with us to go web based with Cactus Provider Management Platform. Personally, I am...
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Product
Building a query in Cactus Provider Management Platform is not very straightforward because when we...
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Value
symplr's product is worth the money we pay for it because it helps us manage information. That is...
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Culture, Relationship
Whether or not symplr keeps their promises depends on what the promise is. We can put in requests...
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Relationship
symplr's response rate in general usually isn't too good. For instance, I wanted to contact our...
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Relationship
If we have to call for support, the support people are usually really responsive. They sometimes...
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Loyalty
There are a couple of issues with the new release. The advanced search function for groups wasn't...
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Loyalty, Operations
I like the symplr platform better than the system we were on before. The symplr platform is...
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Product
The only thing that I would like to see get better is the reporting. Right now, with this version, I...
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Operations
symplr really doesn't have too much training that I am aware of. I have been using the system for so...
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Relationship, Operations
It sometimes takes a long time to get upgrades and other things coordinated. I understand that...
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Product
There are not a whole lot of things that I like about IntelliApp right now. The interface is very...
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Product
I like that we can have a self-hosted solution with IntelliApp.
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Operations, Product
Overall, IntelliCred functions, but it has an outdated design. symplr solutions are all integrated...
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Relationship
We lost our symplr representative, and we weren't informed of who our new representative from symplr...
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Relationship
The only people we have access to who are empowered to solve our problems are from the vendor's...
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Relationship
I am a creature of habit. If I receive good service from a vendor, then I will stay with that...
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Value
When we were putting in some programs, we reached the point where we were getting nickel-and-dimed....
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Relationship
I can't say enough good things about the system. The vendor's support people have been very...
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Product
The system is fantastic. When it comes to the way things grow in an organization, there are a lot of...
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Product
Cactus Provider Management Platform gets the job done, so I would buy it again. I probably use the...
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Operations, Product
I don't know how to use all the tools that I can use with Cactus Provider Management Platform. Maybe...
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Loyalty, Relationship
We have to request reports from the vendor's help desk. That is a big downer. We need reports for...
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Product
We need support for older versions of the software, such as what we have. In a large institution...
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Product
The querying and form letters and label functionality is working well, with the exception of a...
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Relationship, Product
If I could make any changes or advancements to the software to better suit my needs or make it...
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Product
symplr's product has a lot of functionality for getting the provider profiles in the solution. The...
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Relationship
The vendor has a lot of new people, and there is too much turnover. When we call for support, the...
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Culture, Loyalty, Value
I would tell a peer that the product is phenomenal if it is used to the fullest. For its price, this...
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Operations, Product
With our last upgrade, the vendor did not correct errors properly before going into the upgrade....
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Relationship, Product
symplr does a good job of delivering the technology we need, but they take too long. The vendor’s...
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Relationship
I used to love symplr. The system itself does wonders, but now, working with the vendor's customer...
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Culture, Loyalty, Value
I don’t think we will buy from symplr again. They have acquired great products, but what they have...
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