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Virtual Care Platform (InTouch) Commentary
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

Product

I use Virtual Care Platform on my phone, and it is simple and intuitive to use. I would buy the...

Mar 2024
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Physician

Operations, Product

The one area where the system could be improved is with connectivity. We have to connect to multiple...

Mar 2024
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Physician

Product

Virtual Care Platform isn't integrated with anything. I actually prefer for it not to be integrated...

Mar 2024
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Manager

Loyalty, Relationship

We chose InTouch before it was acquired by Teladoc Health. InTouch is amazing, and their systems are...

Mar 2024
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VP/Other Executive

Value

The vendor's InTouch hardware piece is very expensive. The vendor needs to come up with a less...

Feb 2024
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VP/Other Executive

Product

The product generally works well. It has some glitches in it from time to time, but they are usually...

Feb 2024
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VP/Other Executive

Culture, Value

I haven't gotten any surprise charges from the vendor. All the costs were up front.

Feb 2024
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VP/Other Executive

Operations

One small team on our side had to become superusers and train our entire health system. But at the...

Feb 2024
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VP/Other Executive

Relationship

When patients struggle with using the product, our providers have to deal with that and provide...

Feb 2024
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VP/Other Executive

Relationship

The vendor lets us know about things but not with enough lead time. I would like to get emails from...

Feb 2024
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VP/Other Executive

Relationship

I definitely get to speak to the upper echelon at Teladoc. So the people are accessible. Whether...

Feb 2024
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Director

Product

InTouch has been in a steady state. I don't think the vendor has implemented a lot of new bells and...

Jan 2024
||
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Director

Relationship

I could pick up the phone with the vendor’s top executives, and they would navigate things in areas...

Jan 2024
||
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Director

Loyalty, Value

Teladoc Health just had massive layoffs, and they charge everybody for everything now. They do...

Jan 2024
||
(0)
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Director

Operations

The vendor’s education doesn't speak enough to what frontline providers and nurses need to navigate...

Jan 2024
||
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Director

Relationship

Teladoc Health is invested. They want to see things go well. They will do whatever it takes. I think...

Jan 2024
||
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Director

Product

The people who use the product on an everyday basis are frustrated. They like the product, but they...

Jan 2024
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VP/Other Executive

Loyalty, Loyalty, Product, Product

We have looked at Teledoc Health for virtual nursing and telesitting. One of the reasons we have...

Jan 2024
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(0)
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VP/Other Executive

Product, Product

Having better Epic integration of notes will improve our overall satisfaction. That might actually...

Jan 2024
||
(0)
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Manager

Culture

Teladoc Health sells themselves as a partner for strategic vision instead of for technology. We went...

Dec 2023
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Manager

Product

The system's ease of use isn't bad, but we have had issues with the system not being compatible with...

Dec 2023
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Manager

Loyalty, Relationship

We chose Teladoc Health because they had a video platform and a dedicated customer service line to...

Dec 2023
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Manager

Culture, Loyalty, Relationship

We have some folks from Teladoc Health who are engaged with us. They are willing to talk through...

Dec 2023
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Manager

Culture, Operations

The vendor assured us that certain things would be available by the time we went live on the system,...

Dec 2023
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Manager

Value

Teladoc Health is pretty transparent. We haven't experienced unexpected charges.

Dec 2023
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Manager

Relationship

We have some new people from Teladoc Health who are working with us, so we have some strategy folks...

Dec 2023
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(0)
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Director

Loyalty, Product

The reliability of Virtual Care Platform is just not there, and the ease of use is not where it...

Dec 2023
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(0)
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Director

Relationship

It takes way too long for Teladoc Health to respond to tickets and issues. More times than not, it...

Dec 2023
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Director

Value

Teladoc Health charges a premium. I think they are probably one of the most expensive telemedicine...

Dec 2023
||
(0)
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CIO

Loyalty

Everything has been working well with Teladoc Health. We are looking into integration, and Teladoc...

Dec 2023
||
(0)
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Director

Loyalty

We switched to Teladoc Health's system after our contract ended with our previous vendor. We had...

Dec 2023
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Director

Product

Teladoc Health's system is fairly web based, and Teladoc Health pushes updates for their desktop...

Dec 2023
||
(0)
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Director

Loyalty

We have some things that we are working on with Teladoc Health. The vendor is migrating to a...

Dec 2023
||
(0)
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Director

Product

We would tell a friend or peer considering the system that it is the third platform that we have...

Dec 2023
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Director

Relationship, Value

We are reinvesting in Teladoc Health hardware at least. The vendor definitely avoids charging for...

Nov 2023
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Director

Loyalty, Relationship

Today, if we were looking for a virtual care platform, we would not go with Teladoc Health's...

Nov 2023
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Director

Relationship, Operations

I don't think Teladoc Health promises a lot, so it is easy for them to keep the promises. We pay...

Nov 2023
||
(0)
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Director

Relationship

We continue to struggle with Teladoc Health's understanding. We don't seem to connect on a clear...

Nov 2023
||
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Director

Product

The product allows our specialists to remotely connect to a device at the point of care and then...

Oct 2023
||
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Director

Value

Teladoc Health charges for some things that should be included with some of the solutions we have...

Oct 2023
||
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Director

Loyalty, Relationship

Teladoc Health is trying to stay up-to-date with all the new trends, but it is a little hard to keep...

Oct 2023
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Director

Relationship

With the acquisition of InTouch Health by Teladoc Health, there have been challenges with reporting...

Oct 2023
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(0)
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Director

Relationship

We have people at Teladoc Health who are pretty involved. Whether they are knowledgeable is a...

Oct 2023
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(0)
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Director

Relationship, Product

I would recommend the system to a peer because Teladoc Health has both reliable hardware and...

Oct 2023
||
(0)
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Director

Relationship

Teladoc Health doesn't keep all of their promises. They usually promise that things will happen much...

Oct 2023
||
(0)
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Director

Value

The vendor charges a lot. I don't think they nitpick too much, but the product is very expensive, so...

Oct 2023
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(0)
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Director

Operations

Teladoc Health could improve their implementation services by being consistent in their processes...

Oct 2023
||
(0)
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Director

Operations

I think Teladoc Health's training is their biggest weakness. The vendor struggles with how large...

Oct 2023
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(0)
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Director

Loyalty, Operations

I would love for the vendor to not require a thick client. I know that Teladoc Health is working on...

Oct 2023
||
(0)
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Manager

Operations

Teladoc Health's implementations are usually good, but the virtual nursing side has hiccups.

Sep 2023
||
(0)
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Manager

Operations

Teladoc Health has online training videos that we always recommend to our providers.

Sep 2023
||
(0)
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Manager

Relationship

We have had decent engagements with Teladoc, but they don't seem to produce results. We don’t see changes....

Sep 2023
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(0)
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Manager

Loyalty

We are not expanding with Teladoc Health, and we are looking to switch vendors. We want a more...

Sep 2023
||
(0)
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Manager

Relationship

Teladoc Health's support people are good because we have 24/7 monitoring, so they reach out when the...

Sep 2023
||
(0)
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Manager

Product

When the product works, it works. We have TV selection issues and stuff, but that is not necessarily...

Sep 2023
||
(0)
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Manager

Value

There are competitors to Teladoc Health that are adding more value than they used to.

Sep 2023
||
(0)
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Director

Relationship, Operations

InTouch Health has a whole training team that is pretty hands on whenever something new rolls out...

Sep 2023
||
(0)
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Director

Product

The platform is strong and robust. There are a few things in the product’s documentation and the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

The product has impacted us because not only do we have the technology but we also have great...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We have had some issues with our hardware and Bluetooth connections. Also, we would like more...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

The product has impacted us because not only do we have the technology but we also have great...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We have had some issues with our hardware and Bluetooth connections. Also, we would like more...

Sep 2023
||
(0)
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Director

Product

The solution handles multiparty scenarios very well. The vendor added a functionality that allows us...

Sep 2023
||
(0)
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Director

Product, Value

We still have some users who feel that the system is impersonal. There seems to be a real separation...

Sep 2023
||
(0)
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Director

Product, Value

We haven't extended the system to as many users as we would like to. However, we have used the...

Sep 2023
||
(0)
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Director

Loyalty, Value

I wouldn't buy the system again because we don't need it. Our EMR vendor doesn't have a virtual...

Sep 2023
||
(0)
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Director

Value

The vendor is pretty good about not charging for every little thing when it comes to upgrades,...

Sep 2023
||
(0)
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Director

Operations

Teladoc Health does a dump and run with training. We had to create training for their system because...

Sep 2023
||
(0)
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Director

Culture, Product

The system works as promoted, but it has some downtime. We are a little jaded about that.

Sep 2023
||
(0)
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Director

Operations

The system is relatively easy to use. We don't do a lot of live training for it. Our training is...

Sep 2023
||
(0)
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Manager

Value

Teladoc Health's solution helps us keep our patients moving through the clinic faster so there is...

Aug 2023
||
(0)
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Manager

Culture, Value

Teladoc Health could improve the pricing for their peripherals. When we get their robot, we are...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

There is nothing good about the platform. The carts are expensive and take up a lot of space, and...

Aug 2023
||
(0)
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VP/Other Executive

Product

I have heard that a lot of people from Teladoc Health say that the founder of their company is into...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Teladoc Health is pretty good about fixing the product and making sure it works.

Aug 2023
||
(0)
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VP/Other Executive

Value

Teladoc Health nickel-and-dimes us. I moved a cart one time, and they hit me with charges and said...

Aug 2023
||
(0)
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VP/Other Executive

Product

If the vendor created a normal cart that looked like a PC cart with a monitor, things would be...

Aug 2023
||
(0)
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VP/Other Executive

Product

In terms of the actual software application, I have heard lots of good feedback from our providers....

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Teladoc Health has been okay in terms of help and support. I found that some of their people were...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

Teladoc Health identifies issues with their devices and is able to make arrangements to get those...

Aug 2023
||
(0)
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VP/Other Executive

Value

Teladoc Health charges thousands of dollars a month on a lease for a single cart device. I don't...

Aug 2023
||
(0)
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CIO

Relationship

I have never used the support team from Teladoc Health. The system gets used so infrequently that I...

Aug 2023
||
(0)
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CIO

Product, Value

The product saves lives. It is very stable, and we don't have any issues with it.

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

Teladoc Health’s system is up almost 100% of the time, but with strokes, every microsecond counts....

Jul 2023
||
(0)
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VP/Other Executive

Relationship

I have not seen any executive involvement in the last couple of years. I get emails, but that is not...

Jul 2023
||
(0)
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VP/Other Executive

Value

Virtual Care Platform is very expensive. I am not sure that we are getting our full money’s worth,...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I would buy InTouch again. The only other option I would consider would be building a robot myself...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

InTouch is a pricey solution, but users get what they pay for. We want something that works. I have...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We have run into some concerns with Teladoc Health's support because we get pushback if we don't go...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Teladoc Health's relationship with us is really good. They take good care of us. When I am ready for...

Jul 2023
||
(0)
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Nurse

Product, Value

I have been extremely satisfied with our patient outcomes. Our bedside clinicians have also been...

Jul 2023
||
(0)
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Nurse

Relationship

We have really good communication with Teladoc Health in terms of just looking at our clinical...

Jul 2023
||
(0)
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Nurse

Product

We have two different pieces of equipment in two different departments. One piece is in a department...

Jul 2023
||
(0)
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Nurse

Relationship

Teladoc Health goes above and beyond by attending regular meetings with our coordinators just to...

Jul 2023
||
(0)
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Nurse

Value

We have seen a reduction in the time it takes patients to go from being in the emergency department...

Jul 2023
||
(0)
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Manager

Product, Value

Virtual Care Platform gives patients positive outcomes because it allows them to have access to a...

Jul 2023
||
(0)
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Manager

Relationship, Product

I haven't heard of any issues with the product. I can't think of a single time that the system was...

Jun 2023
||
(0)
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Manager

Relationship

We have a contact, and they provide us data on how quickly they have been answering the phone and...

Jun 2023
||
(0)
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Manager

Loyalty, Value

We have not reached our goals, but I can't blame that all on Teladoc Health. Right now, we are...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Something that could make Teladoc Health better is answering the phone call the first time....

Jun 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

Telehealth patients are always waiting in a virtual waiting room for the provider to get there....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We had instances where there were issues and we weren't notified by Teladoc Health; we were notified...

Jun 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

I don't engage much with the upper echelons of Teladoc Health unless there is a problem. That makes...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Teladoc Health frequently agrees to software development items that we prioritize as critical...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Teladoc Health's solution is rather expensive on the software side and also on the side of the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Teladoc Health can do some things with integration, but with some things we ask about, Teladoc...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product, Value

The impact of using Teledoc Health's product has been very positive; prior to using the product, we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Teladoc Health's product helps doctors see patients and make better clinical decisions in a short...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The system has a huge impact on clinical care. It enables me to take care of patients located at...

May 2023
||
(0)
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Physician

Relationship, Product

The biggest issue I see is that the stethoscopes sometimes don't work or connect. Our ability to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The vendor could be a bit better about education and training from the get-go.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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