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KLAS Research Director - Adam Cherrington
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Analyst/Coordinator

Intrado is not great at communicating with us. If the system breaks down, they don’t make us aware...

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Intrado is a decent SMS gateway vendor. We have been able to tap into that, and other vendors'...

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My biggest frustration with Intrado is the customer service. They are so slow to respond to our...

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Manager

The product works, and it doesn’t fail very often. It does what it is supposed to do, but we are...

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Manager

The vendor’s COVID-19 response was good. I was pleasantly surprised. The vendor pulled their weight....

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Manager

I don’t think we have met any executive or been in touch with any leadership at Intrado. The vendor...

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Manager

I don’t think Intrado nickel-and-dimes. They have been honest about payments from what I have seen....

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Manager

We don’t deal directly with Intrado. I go to the go-between vendor who then goes to Intrado. The...

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Manager

End users don’t really get involved because the system is just for reminder calls. The system is...

Sep 2020
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Manager

I haven’t seen any new technology from the vendor. I don’t receive anything that says the vendor has...

Sep 2020
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Analyst/Coordinator

Intrado has supported us as we have dealt with the COVID-19 crisis, but their turnaround time has...

Jun 2020
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Analyst/Coordinator

Intrado keeps their promises but only with time delays. They have been promising us new technology,...

Jun 2020
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Analyst/Coordinator

We have a really great account manager with the vendor, and that makes a world of difference. On our...

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Analyst/Coordinator

I am pretty satisfied. The product is working right. Innovation and communication have been lacking....

May 2020
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Analyst/Coordinator

Intrado needs to update their system. They could do that, but they don't. Using Intrado's online...

May 2020
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Analyst/Coordinator

The thing about the Intrado system is that the messages sound really natural because an actual voice...

May 2020
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Analyst/Coordinator

Intrado's system is stable, and I am satisfied with that. The phone support is excellent. It is easy...

May 2020
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Analyst/Coordinator

Intrado has kept all of their promises to us. They didn't make many. Our account representative...

May 2020
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Analyst/Coordinator

Intrado doesn't really provide training. The product is pretty self-explanatory. The end users don't...

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Analyst/Coordinator

There are things we can do by ourselves with the integration of the product. A lot of times, we want...

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Manager

The changes that I request don't happen in a very timely manner, but everything does seem to get...

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Manager

Whenever I have needed help working through the vendor's online portal, I have been able to get...

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Manager

The portal is pretty user friendly. We have multiple different scripts for messages set up. The...

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Manager

In terms of the vendor supporting our organization's integration goals, we get a file from the...

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Manager

The portal is very slow and probably needs to be updated, but we can go in and run reports. When we...

Apr 2020
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Manager

Intrado meets our needs. They help us with what we need to do, but we can't make instant changes,...

Apr 2020
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Manager

We have also been through quite a few representatives with Intrado, and they are all very...

Apr 2020
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Manager

When it comes to executive involvement, I have never dealt with anyone other than the representative...

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Director

Early on, there were some lessons learned, but at this point, the system is very easy to work with....

Mar 2020
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Director

HouseCalls isn't part of our long-term plans. Our reason for leaving has nothing to do with the...

Mar 2020
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Director

The system has done a very good job of supporting our integration goals. If we weren't looking at...

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Director

The vendor has been keeping all of their promises. I have never had an issue with them. They don't...

Mar 2020
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Director

The vendor isn't very proactive with training. We have to ask for training, and that is silly. The...

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Director

The system's ease of use depends on the user. The vendor has a portal for us to use, but the portal...

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Director

The vendor is proactive about communicating and working with us when there is something on their...

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Director

The only challenge we have had is that a lot of the vendor's people seem to change often. The...

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Director

There are going to be incidents with any vendor, but we have worked with the company for years. If...

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Director

If we still have the vendor's services over the next year, we will be very satisfied with the...

Mar 2020
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Director

Some of the outcomes were driven entirely by us, but the vendor was very accommodating. They were...

Mar 2020
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