HouseCalls (TeleVox) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 12:34:19 PM and Model.EvProductId = 998

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

The product works, and it doesn’t fail very often. It does what it is supposed to do, but we are...

Nov 2020
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Manager

Service and Support

The vendor’s COVID-19 response was good. I was pleasantly surprised. The vendor pulled their weight....

Nov 2020
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Manager

Future Outlook

I don’t think we have met any executive or been in touch with any leadership at Intrado. The vendor...

Nov 2020
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Manager

ROI / Cost (care and feeding)

I don’t think Intrado nickel-and-dimes. They have been honest about payments from what I have seen....

Nov 2020
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Manager

Other Observations & Comments

We don’t deal directly with Intrado. I go to the go-between vendor who then goes to Intrado. The...

Sep 2020
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Manager

Other Observations & Comments

End users don’t really get involved because the system is just for reminder calls. The system is...

Sep 2020
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Manager

Service and Support

I haven’t seen any new technology from the vendor. I don’t receive anything that says the vendor has...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

Intrado has supported us as we have dealt with the COVID-19 crisis, but their turnaround time has...

Jun 2020
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Analyst/Coordinator

Technology

Intrado keeps their promises but only with time delays. They have been promising us new technology,...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We have a really great account manager with the vendor, and that makes a world of difference. On our...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I am pretty satisfied. The product is working right. Innovation and communication have been lacking....

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Intrado needs to update their system. They could do that, but they don't. Using Intrado's online...

May 2020
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Analyst/Coordinator

Other Observations & Comments

The thing about the Intrado system is that the messages sound really natural because an actual voice...

May 2020
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Analyst/Coordinator

Service and Support

Intrado's system is stable, and I am satisfied with that. The phone support is excellent. It is easy...

May 2020
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Analyst/Coordinator

Other Observations & Comments

Intrado has kept all of their promises to us. They didn't make many. Our account representative...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Intrado doesn't really provide training. The product is pretty self-explanatory. The end users don't...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are things we can do by ourselves with the integration of the product. A lot of times, we want...

May 2020
 Helpful

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Manager

Service and Support

The changes that I request don't happen in a very timely manner, but everything does seem to get...

Apr 2020
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Manager

Service and Support

Whenever I have needed help working through the vendor's online portal, I have been able to get...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The portal is pretty user friendly. We have multiple different scripts for messages set up. The...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

In terms of the vendor supporting our organization's integration goals, we get a file from the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The portal is very slow and probably needs to be updated, but we can go in and run reports. When we...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Intrado meets our needs. They help us with what we need to do, but we can't make instant changes,...

Apr 2020
 Helpful

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Manager

Service and Support

We have also been through quite a few representatives with Intrado, and they are all very...

Apr 2020
 Helpful

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Manager

Relationship

When it comes to executive involvement, I have never dealt with anyone other than the representative...

Apr 2020
 Helpful

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Director

Relationship

Early on, there were some lessons learned, but at this point, the system is very easy to work with....

Mar 2020
 Helpful

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Director

Future Outlook

HouseCalls isn't part of our long-term plans. Our reason for leaving has nothing to do with the...

Mar 2020
 Helpful

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Director

Interfacing and Integration

The system has done a very good job of supporting our integration goals. If we weren't looking at...

Mar 2020
 Helpful

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Director

Relationship

The vendor has been keeping all of their promises. I have never had an issue with them. They don't...

Mar 2020
 Helpful

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Director

Implementation and Training

The vendor isn't very proactive with training. We have to ask for training, and that is silly. The...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system's ease of use depends on the user. The vendor has a portal for us to use, but the portal...

Mar 2020
 Helpful

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Director

Service and Support

The vendor is proactive about communicating and working with us when there is something on their...

Mar 2020
 Helpful

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Director

Relationship

The only challenge we have had is that a lot of the vendor's people seem to change often. The...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

There are going to be incidents with any vendor, but we have worked with the company for years. If...

Mar 2020
 Helpful

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Director

Relationship

If we still have the vendor's services over the next year, we will be very satisfied with the...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Some of the outcomes were driven entirely by us, but the vendor was very accommodating. They were...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

The system is not in our long-term plans anymore. I will put out an RFP fairly soon. The decision to...

Feb 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor is much better than when they were first taken over by West Corporation because they used...

Feb 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We have been on the system for so long. We don’t have any ongoing training. That might change once...

Feb 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Right now, the product doesn’t support our organization’s integration goals, but that isn’t the...

Feb 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t believe that we have ever had an upgrade with Intrado. If they have done an upgrade, then...

Feb 2020
 Helpful

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Analyst/Coordinator

Service and Support

In terms of overall product quality, some things don’t meet our needs, but that is not the vendor’s...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The end users don’t have to do anything as long as everything files back into our main system. From...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I approached the vendor about some new functionality that I wanted, and they didn’t have that...

Feb 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor’s service is not proactive. As of now, I haven’t had any vendor executive involvement. I...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor isn’t meeting our needs, but that isn’t really their fault. I would give them a fairly...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Intrado doesn’t nickel-and-dime us at all. Pretty much everything around maintenance is free, and...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We haven’t had any training from the vendor. It would be nice to get even an hour or so of training...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor's software is really good. When the vendor gets work done, it is done well and is really...

Jan 2020
 Helpful

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Analyst/Coordinator

Technology

At times, Intrados' website is really slow. I don’t really get that much feedback from end users,...

Jan 2020
 Helpful

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Analyst/Coordinator

Technology

Intrado is pretty good at delivering new technology. The texting platform works well for us.

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

When the vendor sends me an email saying that they did something, I don't know what request they are...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

There was one time when I kept telling a person at Intrado that the users don’t get reports every...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Intrado has really good equipment, but the service is so slow. If we had to redo it all, we would...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Intrado doesn’t really keep their promises. One of Intrado's people told us Intrado could do...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Intrado is not very proactive. I don’t know that they ever call. They have reached out before, and...

Jan 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I would not recommend symplr to others. I would tell others to be aware of what they might be...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

symplr needs to work on getting things done on time. Maybe they just need more people. We have been...

Jan 2020
 Helpful

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