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KLAS Research Director - Adam Cherrington
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When we signed our original contract, the vendor included a volume-based pricing tier, but nobody...

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We have been on the TeleVox system for so long that we know where the sticking points are, and we...

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Intrado relies so much on self-service and extra integration on their side, so the system is never...

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We have to reach out to the support in order to update any of the daily reports. When we really need...

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We really love Intrado. Our relationship has been really good. They do a good job of meeting our...

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Intrado is dedicated to innovation. We have implemented a workflow for scheduling COVID-19 vaccine...

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Intrado is not great at communicating with us. If the system breaks down, they don’t make us aware...

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Intrado is a decent SMS gateway vendor. We have been able to tap into that, and other vendors'...

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My biggest frustration with Intrado is the customer service. They are so slow to respond to our...

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The product works, and it doesn’t fail very often. It does what it is supposed to do, but we are...

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The vendor’s COVID-19 response was good. I was pleasantly surprised. The vendor pulled their weight....

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I don’t think we have met any executive or been in touch with any leadership at Intrado. The vendor...

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I don’t think Intrado nickel-and-dimes. They have been honest about payments from what I have seen....

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We don’t deal directly with Intrado. I go to the go-between vendor who then goes to Intrado. The...

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End users don’t really get involved because the system is just for reminder calls. The system is...

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I haven’t seen any new technology from the vendor. I don’t receive anything that says the vendor has...

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