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2025 Best In Klas

Patient Communications

REAL-TIME DATA

DECISION INSIGHTS

2025 Best In KLAS Patient Communications

Patient Communications

Best in KLAS Winner

Overall performance score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 84.2
Software average: 80.6

Grading Scale

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Hello World	91.3	N/A	24	A	A+	B	B+	A	A

RevSpring Talksoft Patient Engagement	88.9	-1%	22	A-	A-	B+	A-	A-	A-

Luma Health Luma Health	87.4	+2%	27	B	A-	B+	B+	A-	B+

Upfront by Health Catalyst Upfront	84.5	-4%	16	B	B+	B	B	A-	B+

Artera Artera	84.0	-2%	30	A-	B-	B+	B	B+	B

CipherHealth CipherOutreach	83.0	-4%	16	B+	B	B	B-	B	B

Relatient Patient Engagement Platform	78.3	+2%	16	B	C+	B-	C+	D+	B+

TeleVox HouseCalls Pro	65.0	-5%	32	D	F	D+	C	C-	C-
	0.0	100.0

Epic
Hello World

91.3

24

culture

A

loyalty

A+

operations

B

product

B+

relationship

A

value

A

RevSpring
Talksoft Patient Engagement

88.9

22

culture

A-

loyalty

A-

operations

B+

product

A-

relationship

A-

value

A-

Luma Health
Luma Health

87.4

27

culture

B

loyalty

A-

operations

B+

product

B+

relationship

A-

value

B+

Upfront by Health Catalyst
Upfront

84.5

16

culture

B

loyalty

B+

operations

B

product

B

relationship

A-

value

B+

84

30

culture

A-

loyalty

B-

operations

B+

product

B

relationship

B+

value

B

CipherHealth
CipherOutreach

83

16

culture

B+

loyalty

B

operations

B

product

B-

relationship

B

value

B

Relatient
Patient Engagement Platform

78.3

16

culture

B

loyalty

C+

operations

B-

product

C+

relationship

D+

value

B+

TeleVox
HouseCalls Pro

65

32

culture

D

loyalty

F

operations

D+

product

C

relationship

C-

value

C-

Additional Performance Insights Additional Performance Insights

Ranked solutions for which at least 95% of respondents answered yes.

Avoids charging for every little thing?

Epic
Hello World

n=19 95%

Keeps all promises?

Relatient
Patient Engagement Platform

n=15 100%

Epic
Hello World

n=23 96%

Part of long-term plans?

Epic
Hello World

n=23 100%

Would you buy again?

Epic
Hello World

n=24 100%

RevSpring
Talksoft Patient Engagement

n=20 95%

Avoids charging for every little thing?

Epic
Hello World

n=19 95%

Keeps all promises?

Relatient
Patient Engagement Platform

n=15 100%

Epic
Hello World

n=23 96%

Part of Long Term Plans?

Epic
Hello World

n=23 100%

Would you buy again?

Epic
Hello World

n=24 100%

RevSpring
Talksoft Patient Engagement

n=20 95%

Related Reports

View All Reports

Patient Self-Scheduling 2024

06 March 24 | Adam Cherrington and Ciera Walker

As the digital landscape grows in healthcare and other industries, patients are expecting more seamless and convenient access to healthcare and therefore report that self-scheduling is one of their top healthcare engagement priorities . Provider organizations are responding by offering patient self-scheduling functionality to both increase patient convenience and reduce staff burden. This report focuses on five standalone patient self-scheduling solutions to understand their ease of use, why they were chosen over other types of solutions (e.g., EHR functionality), and whether they are worth the money. Additional insights about the broader patient self-scheduling market are also included.

Global (Non-US) Patient Engagement 2024

15 February 24 | Everton Santos and Jonathan Christensen

KLAS’ 2023 Global (Non-US) Healthcare IT Trends report found that investment in digital health is among healthcare organizations’ top three priorities across global regions. Patient engagement, alongside virtual visit technology and remote patient monitoring, is one of the key pillars of digital health. For this report, KLAS interviewed healthcare leaders from 155 organizations across 39 countries and territories around the world, and these leaders shared their current and future patient engagement priorities, their adoption of various patient engagement technologies, and what vendors they are using or considering.

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that previously was published on KLAS’ website, now available under the "Full Report" download) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Telehealth & Remote Patient Monitoring Ecosystem 2023

06 July 23 | Ciera Walker and Schafer Jackson

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.

Past Patient Communications Awards