Arcus Air HIS (Non-US)
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Subject Expert
Everton Santos
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
IQVIA could work to improve the reporting capabilities specifically with the way statistics are...
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Functionality and Upgrades
Arcus Air HIS is flexible and easy to use.
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Other Observations & Comments
My only point of frustration with the vendor is that all improvement requests for the system have to...
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Functionality and Upgrades
Arcus Air HIS is very easy to use. That is one of the best things about working with the vendor....
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Service and Support
IQVIA's biggest strength is the cooperation of their support team. I do think it would be valuable...
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Other Observations & Comments
I think the biggest thing that IQVIA could do to improve is to take the time to visit more...
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Technology
We recently experienced some slow response time and stalling. Helping us speed up the system and...
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Win/Loss - Why they were selected (by current clients)
We chose to use Arcus so that we would be on the cloud and have control of our data. That is a...
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Other Observations & Comments
IQVIA trains us on all the functions of the system, but I would like to receive training on workflow....
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ROI / Cost (care and feeding)
Compared to other systems on the market, Arcus is good and has the quality that I expected.
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Functionality and Upgrades
With Arcus, we are trying to capture all the data on one page to make things easier for the end...
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Service and Support
I handle first-tier support, but if we have a big problem with Arcus, we send the issue to IQVIA's...
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Implementation and Training
Before we started on the application, the vendor brought in a few trainers. The training was very...
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Functionality and Upgrades
In general, I like the EHR solution. It is very good, and it supports us by keeping the information...
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Functionality and Upgrades
There are some deficient points in the system. The statistical part of the system is very bad and is...
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Technology
Downtime has become a big problem because we are a paperless hospital. We do not depend on paper at...
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Implementation and Training
The implementation was good in general. IQVIA supported us with the implementation for about one...
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Functionality and Upgrades
The vendor can improve in terms of reporting. The reporting part is a bit basic. Generating...
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Service and Support
Our relationship with the vendor is quite good. They support us quite well with anything we need and...
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Relationship
The vendor executives are quite involved in solving our physicians’ and staff members’ requirements....
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Functionality and Upgrades
The vendor can improve the health packages so that they give better experiences to the clients. The...
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ROI / Cost (care and feeding)
There are no surprises in the cost. The vendor is good at keeping promises. The value for our money...
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Implementation and Training
The vendor’s implementation team was actually quite good. The main person was very good, and the...
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Implementation and Training
Our department was trained by the vendor. They trained key users initially. After that, we trained...
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Future Outlook
We have given requirements for how the vendor can improve the reporting part, and we expect a lot of...
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Win/Loss - Why they were selected (by current clients)
We were looking for a good EMR module, and IQVIA had a very good EMR module. Our clinicians liked...
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Functionality and Upgrades
Our physicians and nurses are quite happy with the product. In fact, all our consultants are using...
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Win/Loss - Why they were selected (by current clients)
We shortlisted some companies, and IQVIA was listed at the top because of their background. IQVIA...
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Future Outlook
It was a very nice journey getting started with IQVIA. Moving away from paper has been an overall...
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Functionality and Upgrades
IQVIA has all the areas covered with the EMR, and if anything is missing, we can configure it...
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Service and Support
IQVIA has some super processes in place with their support team. The support people are working...
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Implementation and Training
The project team and implementation team supported us in the go-live, and the process is seamless...
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ROI / Cost (care and feeding)
The vendor has done some new things for us without asking for any additional amount of money.
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Implementation and Training
IQVIA offers good training, but we had to do some extra training for ourselves. The vendor's...
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Relationship
IQVIA has a very progressive road map, and that is one of the reasons we chose Arcus Air HIS. But...
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Service and Support
My team is very proactive, but IQVIA’s team doesn't yet have the ability to anticipate our needs and...
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Future Outlook
The vendor may be delayed in delivering promises, but what is important to me is that the vendor...
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Service and Support
We like Arcus Air HIS, but the support could use some improvement. The link between the sales team...
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Relationship
IQVIA has a very experienced project team, but the vendor must transfer that level of experience to...
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Functionality and Upgrades
Arcus Air HIS is a wonderful EMR. It works fine for us. The only problem is that the system is very...
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Service and Support
We don't have a direct line to any specific IQVIA people. We can send the vendor support tickets...
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Relationship
We went through a very comprehensive, process-based evaluation that we were very proud of. We chose...
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Service and Support
When we ask the vendor questions, they answer our questions very easily. They find out why we are...
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Functionality and Upgrades
To improve, the vendor should customize the product better. They have a lot of customers with a lot...
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Future Outlook
We are extremely excited about what we can do with the product in the future. The solution is...
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Functionality and Upgrades
When it came time to upgrade to the new version, we didn’t look at other vendors because we know...
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Functionality and Upgrades
Arcus Air HIS is a very good solution, and the reports that are delivered are very good.
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Functionality and Upgrades
The solution is actually a broad system. It has a lot of available functions, and it works. Its user...
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Interfacing and Integration
We tried to integrate one of our other systems with Arcus Air HIS, but we didn't get the outcome...
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Functionality and Upgrades
The product isn't always stable. For example, if a patient stays for a long time and their bill gets...
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Implementation and Training
The product has a lot of functionality and buttons, so it isn't easy to train users on it. We can't...
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ROI / Cost (care and feeding)
At one point, the system wasn't meeting our needs, so we had to request a change from the vendor. We...
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Other Observations & Comments
The vendor has only kept 60–70% of their promises. I don't think that my satisfaction with the...
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Functionality and Upgrades
A while ago, we did a big upgrade. That wasn't a pleasant experience. After the upgrade, we suffered...
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Service and Support
The vendor's support people take a long time to resolve issues. They don't even solve simple issues...
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Service and Support
The vendor isn't proactive. We expected them to bring us insights, alert us to potential problems,...
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Other Observations & Comments
If the vendor's level-one support people can't solve one of our issues, then we can escalate that...
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Service and Support
We have good, professional support from IQVIA. The entire support team is very helpful. They don't...
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Functionality and Upgrades
Initially, the product had some issues, but now it is so stable that I hardly get calls about it....
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Service and Support
The IT people understand what they can do in the app, but some users think they must automate...
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Lessons Learned
The product is very vast, and I don't think any hospital uses all the features. Many times, we have...
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ROI / Cost (care and feeding)
The vendor has protocols for charging. If we request a change to the existing workflow, the vendor...
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Functionality and Upgrades
When it comes to measurable outcomes, there is a deficiency in the system's information and reports.
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ROI / Cost (care and feeding)
I would most likely recommend Arcus Air HIS to others, but my recommendation would be very...
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Implementation and Training
During the implementation, I was the core person handling the people and the support. However, the...
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Relationship
The vendor’s executives always interact with us. They visit our facility at different intervals....
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Future Outlook
If Arcus Air HIS keeps improving, then maybe over the next year, our satisfaction will increase.
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Functionality and Upgrades
There is some room for improvement with the product, such as with the medication-ordering process....
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Functionality and Upgrades
We want the replenishment feature within the product to be updated. Arcus Air HIS' replenishment is...
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Relationship
We would like to see more of the vendor's road map. Having more knowledge about what improvements...
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ROI / Cost (care and feeding)
IQVIA charges for everything. However, any support is covered in our maintenance contract.
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Implementation and Training
When Arcus Air HIS was handed over to me, I could see that IQVIA had missed quite a few things that...
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Interfacing and Integration
We are able to integrate Arcus Air HIS with our PACS and other applications supplied by IQVIA.
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Functionality and Upgrades
There are a couple of modules I need that aren’t currently in Arcus Air HIS. I am sure those modules...
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Service and Support
IQVIA’s ongoing support is extremely good. We are also at liberty to interact with multiple teams...
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