Arcus Air HIS (Non-US)
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Subject Expert
Everton Santos
Research Director
Commentary Summary
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User Commentary
The vendor can improve in terms of reporting. The reporting part is a bit basic. Generating...
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Our relationship with the vendor is quite good. They support us quite well with anything we need and...
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The vendor executives are quite involved in solving our physicians’ and staff members’ requirements....
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The vendor can improve the health packages so that they give better experiences to the clients. The...
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There are no surprises in the cost. The vendor is good at keeping promises. The value for our money...
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The vendor’s implementation team was actually quite good. The main person was very good, and the...
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Our department was trained by the vendor. They trained key users initially. After that, we trained...
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We have given requirements for how the vendor can improve the reporting part, and we expect a lot of...
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We were looking for a good EMR module, and IQVIA had a very good EMR module. Our clinicians liked...
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Our physicians and nurses are quite happy with the product. In fact, all our consultants are using...
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We shortlisted some companies, and IQVIA was listed at the top because of their background. IQVIA...
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It was a very nice journey getting started with IQVIA. Moving away from paper has been an overall...
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IQVIA has all the areas covered with the EMR, and if anything is missing, we can configure it...
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IQVIA has some super processes in place with their support team. The support people are working...
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The project team and implementation team supported us in the go-live, and the process is seamless...
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The vendor has done some new things for us without asking for any additional amount of money.
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IQVIA offers good training, but we had to do some extra training for ourselves. The vendor's...
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IQVIA has a very progressive road map, and that is one of the reasons we chose Arcus Air HIS. But...
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My team is very proactive, but IQVIA’s team doesn't yet have the ability to anticipate our needs and...
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The vendor may be delayed in delivering promises, but what is important to me is that the vendor...
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We like Arcus Air HIS, but the support could use some improvement. The link between the sales team...
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IQVIA has a very experienced project team, but the vendor must transfer that level of experience to...
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Arcus Air HIS is a wonderful EMR. It works fine for us. The only problem is that the system is very...
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We don't have a direct line to any specific IQVIA people. We can send the vendor support tickets...
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We went through a very comprehensive, process-based evaluation that we were very proud of. We chose...
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When we ask the vendor questions, they answer our questions very easily. They find out why we are...
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To improve, the vendor should customize the product better. They have a lot of customers with a lot...
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We are extremely excited about what we can do with the product in the future. The solution is...
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When it came time to upgrade to the new version, we didn’t look at other vendors because we know...
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Arcus Air HIS is a very good solution, and the reports that are delivered are very good.
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The solution is actually a broad system. It has a lot of available functions, and it works. Its user...
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We tried to integrate one of our other systems with Arcus Air HIS, but we didn't get the outcome...
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The product isn't always stable. For example, if a patient stays for a long time and their bill gets...
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The product has a lot of functionality and buttons, so it isn't easy to train users on it. We can't...
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At one point, the system wasn't meeting our needs, so we had to request a change from the vendor. We...
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The vendor has only kept 60–70% of their promises. I don't think that my satisfaction with the...
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A while ago, we did a big upgrade. That wasn't a pleasant experience. After the upgrade, we suffered...
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The vendor's support people take a long time to resolve issues. They don't even solve simple issues...
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The vendor isn't proactive. We expected them to bring us insights, alert us to potential problems,...
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If the vendor's level-one support people can't solve one of our issues, then we can escalate that...
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We have good, professional support from IQVIA. The entire support team is very helpful. They don't...
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Initially, the product had some issues, but now it is so stable that I hardly get calls about it....
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The IT people understand what they can do in the app, but some users think they must automate...
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The product is very vast, and I don't think any hospital uses all the features. Many times, we have...
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The vendor has protocols for charging. If we request a change to the existing workflow, the vendor...
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When it comes to measurable outcomes, there is a deficiency in the system's information and reports.
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I would most likely recommend Arcus Air HIS to others, but my recommendation would be very...
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During the implementation, I was the core person handling the people and the support. However, the...
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The vendor’s executives always interact with us. They visit our facility at different intervals....
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If Arcus Air HIS keeps improving, then maybe over the next year, our satisfaction will increase.
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There is some room for improvement with the product, such as with the medication-ordering process....
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We want the replenishment feature within the product to be updated. Arcus Air HIS' replenishment is...
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We would like to see more of the vendor's road map. Having more knowledge about what improvements...
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IQVIA charges for everything. However, any support is covered in our maintenance contract.
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When Arcus Air HIS was handed over to me, I could see that IQVIA had missed quite a few things that...
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We are able to integrate Arcus Air HIS with our PACS and other applications supplied by IQVIA.
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There are a couple of modules I need that aren’t currently in Arcus Air HIS. I am sure those modules...
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IQVIA’s ongoing support is extremely good. We are also at liberty to interact with multiple teams...
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