Arcus Air HIS (Non-US)
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Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Physician

Functionality and Upgrades

IQVIA could work to improve the reporting capabilities specifically with the way statistics are...

Nov 2022
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Manager

Functionality and Upgrades

Arcus Air HIS is flexible and easy to use.

Jul 2022
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Manager

Other Observations & Comments

My only point of frustration with the vendor is that all improvement requests for the system have to...

Jul 2022
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Manager

Functionality and Upgrades

Arcus Air HIS is very easy to use. That is one of the best things about working with the vendor....

Jul 2022
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Manager

Service and Support

IQVIA's biggest strength is the cooperation of their support team. I do think it would be valuable...

Jul 2022
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Manager

Other Observations & Comments

I think the biggest thing that IQVIA could do to improve is to take the time to visit more...

Jul 2022
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Manager

Technology

We recently experienced some slow response time and stalling. Helping us speed up the system and...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to use Arcus so that we would be on the cloud and have control of our data. That is a...

Jul 2022
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Director

Other Observations & Comments

IQVIA trains us on all the functions of the system, but I would like to receive training on workflow....

Jul 2022
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Director

ROI / Cost (care and feeding)

Compared to other systems on the market, Arcus is good and has the quality that I expected.

Jul 2022
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Director

Functionality and Upgrades

With Arcus, we are trying to capture all the data on one page to make things easier for the end...

Jul 2022
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Director

Service and Support

I handle first-tier support, but if we have a big problem with Arcus, we send the issue to IQVIA's...

Jul 2022
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Director

Implementation and Training

Before we started on the application, the vendor brought in a few trainers. The training was very...

Jun 2022
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Director

Functionality and Upgrades

In general, I like the EHR solution. It is very good, and it supports us by keeping the information...

Jun 2022
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Director

Functionality and Upgrades

There are some deficient points in the system. The statistical part of the system is very bad and is...

Jun 2022
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Director

Technology

Downtime has become a big problem because we are a paperless hospital. We do not depend on paper at...

Jun 2022
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Director

Implementation and Training

The implementation was good in general. IQVIA supported us with the implementation for about one...

Jun 2022
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Manager

Functionality and Upgrades

The vendor can improve in terms of reporting. The reporting part is a bit basic. Generating...

Apr 2022
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Manager

Service and Support

Our relationship with the vendor is quite good. They support us quite well with anything we need and...

Apr 2022
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Manager

Relationship

The vendor executives are quite involved in solving our physicians’ and staff members’ requirements....

Apr 2022
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Manager

Functionality and Upgrades

The vendor can improve the health packages so that they give better experiences to the clients. The...

Apr 2022
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Manager

ROI / Cost (care and feeding)

There are no surprises in the cost. The vendor is good at keeping promises. The value for our money...

Apr 2022
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Manager

Implementation and Training

The vendor’s implementation team was actually quite good. The main person was very good, and the...

Apr 2022
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Manager

Implementation and Training

Our department was trained by the vendor. They trained key users initially. After that, we trained...

Apr 2022
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Manager

Future Outlook

We have given requirements for how the vendor can improve the reporting part, and we expect a lot of...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We were looking for a good EMR module, and IQVIA had a very good EMR module. Our clinicians liked...

Apr 2022
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Manager

Functionality and Upgrades

Our physicians and nurses are quite happy with the product. In fact, all our consultants are using...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

We shortlisted some companies, and IQVIA was listed at the top because of their background. IQVIA...

Apr 2022
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Director

Future Outlook

It was a very nice journey getting started with IQVIA. Moving away from paper has been an overall...

Apr 2022
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Director

Functionality and Upgrades

IQVIA has all the areas covered with the EMR, and if anything is missing, we can configure it...

Apr 2022
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Director

Service and Support

IQVIA has some super processes in place with their support team. The support people are working...

Apr 2022
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Director

Implementation and Training

The project team and implementation team supported us in the go-live, and the process is seamless...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor has done some new things for us without asking for any additional amount of money.

Apr 2022
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Director

Implementation and Training

IQVIA offers good training, but we had to do some extra training for ourselves. The vendor's...

Apr 2022
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CIO

Relationship

IQVIA has a very progressive road map, and that is one of the reasons we chose Arcus Air HIS. But...

Apr 2022
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CIO

Service and Support

My team is very proactive, but IQVIA’s team doesn't yet have the ability to anticipate our needs and...

Apr 2022
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CIO

Future Outlook

The vendor may be delayed in delivering promises, but what is important to me is that the vendor...

Apr 2022
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CIO

Service and Support

We like Arcus Air HIS, but the support could use some improvement. The link between the sales team...

Apr 2022
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CIO

Relationship

IQVIA has a very experienced project team, but the vendor must transfer that level of experience to...

Apr 2022
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Director

Functionality and Upgrades

Arcus Air HIS is a wonderful EMR. It works fine for us. The only problem is that the system is very...

Apr 2022
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Director

Service and Support

We don't have a direct line to any specific IQVIA people. We can send the vendor support tickets...

Apr 2022
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CIO

Relationship

We went through a very comprehensive, process-based evaluation that we were very proud of. We chose...

Apr 2022
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Manager

Service and Support

When we ask the vendor questions, they answer our questions very easily. They find out why we are...

Apr 2022
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Manager

Functionality and Upgrades

To improve, the vendor should customize the product better. They have a lot of customers with a lot...

Apr 2022
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Manager

Future Outlook

We are extremely excited about what we can do with the product in the future. The solution is...

Apr 2022
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Manager

Functionality and Upgrades

When it came time to upgrade to the new version, we didn’t look at other vendors because we know...

Apr 2022
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Manager

Functionality and Upgrades

Arcus Air HIS is a very good solution, and the reports that are delivered are very good.

Apr 2022
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Manager

Functionality and Upgrades

The solution is actually a broad system. It has a lot of available functions, and it works. Its user...

Apr 2022
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Manager

Interfacing and Integration

We tried to integrate one of our other systems with Arcus Air HIS, but we didn't get the outcome...

Apr 2022
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Manager

Functionality and Upgrades

The product isn't always stable. For example, if a patient stays for a long time and their bill gets...

Apr 2022
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Manager

Implementation and Training

The product has a lot of functionality and buttons, so it isn't easy to train users on it. We can't...

Apr 2022
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Manager

ROI / Cost (care and feeding)

At one point, the system wasn't meeting our needs, so we had to request a change from the vendor. We...

Apr 2022
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Manager

Other Observations & Comments

The vendor has only kept 60–70% of their promises. I don't think that my satisfaction with the...

Apr 2022
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Manager

Functionality and Upgrades

A while ago, we did a big upgrade. That wasn't a pleasant experience. After the upgrade, we suffered...

Apr 2022
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Manager

Service and Support

The vendor's support people take a long time to resolve issues. They don't even solve simple issues...

Apr 2022
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Manager

Service and Support

The vendor isn't proactive. We expected them to bring us insights, alert us to potential problems,...

Apr 2022
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Manager

Other Observations & Comments

If the vendor's level-one support people can't solve one of our issues, then we can escalate that...

Apr 2022
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Director

Service and Support

We have good, professional support from IQVIA. The entire support team is very helpful. They don't...

Apr 2022
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Director

Functionality and Upgrades

Initially, the product had some issues, but now it is so stable that I hardly get calls about it....

Apr 2022
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Director

Service and Support

The IT people understand what they can do in the app, but some users think they must automate...

Apr 2022
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Director

Lessons Learned

The product is very vast, and I don't think any hospital uses all the features. Many times, we have...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor has protocols for charging. If we request a change to the existing workflow, the vendor...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

When it comes to measurable outcomes, there is a deficiency in the system's information and reports.

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I would most likely recommend Arcus Air HIS to others, but my recommendation would be very...

Apr 2022
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Director

Implementation and Training

During the implementation, I was the core person handling the people and the support. However, the...

Apr 2022
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Director

Relationship

The vendor’s executives always interact with us. They visit our facility at different intervals....

Apr 2022
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VP/Other Executive

Future Outlook

If Arcus Air HIS keeps improving, then maybe over the next year, our satisfaction will increase.

Apr 2022
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Director

Functionality and Upgrades

There is some room for improvement with the product, such as with the medication-ordering process....

Apr 2022
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Director

Functionality and Upgrades

We want the replenishment feature within the product to be updated. Arcus Air HIS' replenishment is...

Apr 2022
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Director

Relationship

We would like to see more of the vendor's road map. Having more knowledge about what improvements...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

IQVIA charges for everything. However, any support is covered in our maintenance contract.

Apr 2022
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VP/Other Executive

Implementation and Training

When Arcus Air HIS was handed over to me, I could see that IQVIA had missed quite a few things that...

Apr 2022
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VP/Other Executive

Interfacing and Integration

We are able to integrate Arcus Air HIS with our PACS and other applications supplied by IQVIA.

Apr 2022
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VP/Other Executive

Functionality and Upgrades

There are a couple of modules I need that aren’t currently in Arcus Air HIS. I am sure those modules...

Apr 2022
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VP/Other Executive

Service and Support

IQVIA’s ongoing support is extremely good. We are also at liberty to interact with multiple teams...

Apr 2022
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