Arcus Air HIS (Non-US)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Manager

The vendor can improve in terms of reporting. The reporting part is a bit basic. Generating...

Apr 2022
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Manager

Our relationship with the vendor is quite good. They support us quite well with anything we need and...

Apr 2022
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Manager

The vendor executives are quite involved in solving our physicians’ and staff members’ requirements....

Apr 2022
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Manager

The vendor can improve the health packages so that they give better experiences to the clients. The...

Apr 2022
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Manager

There are no surprises in the cost. The vendor is good at keeping promises. The value for our money...

Apr 2022
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Manager

The vendor’s implementation team was actually quite good. The main person was very good, and the...

Apr 2022
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Manager

Our department was trained by the vendor. They trained key users initially. After that, we trained...

Apr 2022
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Manager

We have given requirements for how the vendor can improve the reporting part, and we expect a lot of...

Apr 2022
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Manager

We were looking for a good EMR module, and IQVIA had a very good EMR module. Our clinicians liked...

Apr 2022
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Manager

Our physicians and nurses are quite happy with the product. In fact, all our consultants are using...

Apr 2022
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Director

We shortlisted some companies, and IQVIA was listed at the top because of their background. IQVIA...

Apr 2022
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Director

It was a very nice journey getting started with IQVIA. Moving away from paper has been an overall...

Apr 2022
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Director

IQVIA has all the areas covered with the EMR, and if anything is missing, we can configure it...

Apr 2022
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Director

IQVIA has some super processes in place with their support team. The support people are working...

Apr 2022
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Director

The project team and implementation team supported us in the go-live, and the process is seamless...

Apr 2022
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Director

The vendor has done some new things for us without asking for any additional amount of money.

Apr 2022
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Director

IQVIA offers good training, but we had to do some extra training for ourselves. The vendor's...

Apr 2022
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CIO

IQVIA has a very progressive road map, and that is one of the reasons we chose Arcus Air HIS. But...

Apr 2022
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CIO

My team is very proactive, but IQVIA’s team doesn't yet have the ability to anticipate our needs and...

Apr 2022
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CIO

The vendor may be delayed in delivering promises, but what is important to me is that the vendor...

Apr 2022
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CIO

We like Arcus Air HIS, but the support could use some improvement. The link between the sales team...

Apr 2022
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CIO

IQVIA has a very experienced project team, but the vendor must transfer that level of experience to...

Apr 2022
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Director

Arcus Air HIS is a wonderful EMR. It works fine for us. The only problem is that the system is very...

Apr 2022
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Director

We don't have a direct line to any specific IQVIA people. We can send the vendor support tickets...

Apr 2022
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CIO

We went through a very comprehensive, process-based evaluation that we were very proud of. We chose...

Apr 2022
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Manager

When we ask the vendor questions, they answer our questions very easily. They find out why we are...

Apr 2022
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Manager

To improve, the vendor should customize the product better. They have a lot of customers with a lot...

Apr 2022
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Manager

We are extremely excited about what we can do with the product in the future. The solution is...

Apr 2022
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Manager

When it came time to upgrade to the new version, we didn’t look at other vendors because we know...

Apr 2022
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Manager

Arcus Air HIS is a very good solution, and the reports that are delivered are very good.

Apr 2022
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Manager

The solution is actually a broad system. It has a lot of available functions, and it works. Its user...

Apr 2022
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Manager

We tried to integrate one of our other systems with Arcus Air HIS, but we didn't get the outcome...

Apr 2022
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Manager

The product isn't always stable. For example, if a patient stays for a long time and their bill gets...

Apr 2022
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Manager

The product has a lot of functionality and buttons, so it isn't easy to train users on it. We can't...

Apr 2022
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Manager

At one point, the system wasn't meeting our needs, so we had to request a change from the vendor. We...

Apr 2022
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Manager

The vendor has only kept 60–70% of their promises. I don't think that my satisfaction with the...

Apr 2022
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Manager

A while ago, we did a big upgrade. That wasn't a pleasant experience. After the upgrade, we suffered...

Apr 2022
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Manager

The vendor's support people take a long time to resolve issues. They don't even solve simple issues...

Apr 2022
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Manager

The vendor isn't proactive. We expected them to bring us insights, alert us to potential problems,...

Apr 2022
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Manager

If the vendor's level-one support people can't solve one of our issues, then we can escalate that...

Apr 2022
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Director

We have good, professional support from IQVIA. The entire support team is very helpful. They don't...

Apr 2022
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Director

Initially, the product had some issues, but now it is so stable that I hardly get calls about it....

Apr 2022
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Director

The IT people understand what they can do in the app, but some users think they must automate...

Apr 2022
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Director

The product is very vast, and I don't think any hospital uses all the features. Many times, we have...

Apr 2022
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Director

The vendor has protocols for charging. If we request a change to the existing workflow, the vendor...

Apr 2022
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VP/Other Executive

When it comes to measurable outcomes, there is a deficiency in the system's information and reports.

Apr 2022
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VP/Other Executive

I would most likely recommend Arcus Air HIS to others, but my recommendation would be very...

Apr 2022
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Director

During the implementation, I was the core person handling the people and the support. However, the...

Apr 2022
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Director

The vendor’s executives always interact with us. They visit our facility at different intervals....

Apr 2022
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VP/Other Executive

If Arcus Air HIS keeps improving, then maybe over the next year, our satisfaction will increase.

Apr 2022
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Director

There is some room for improvement with the product, such as with the medication-ordering process....

Apr 2022
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Director

We want the replenishment feature within the product to be updated. Arcus Air HIS' replenishment is...

Apr 2022
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Director

We would like to see more of the vendor's road map. Having more knowledge about what improvements...

Apr 2022
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VP/Other Executive

IQVIA charges for everything. However, any support is covered in our maintenance contract.

Apr 2022
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VP/Other Executive

When Arcus Air HIS was handed over to me, I could see that IQVIA had missed quite a few things that...

Apr 2022
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VP/Other Executive

We are able to integrate Arcus Air HIS with our PACS and other applications supplied by IQVIA.

Apr 2022
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VP/Other Executive

There are a couple of modules I need that aren’t currently in Arcus Air HIS. I am sure those modules...

Apr 2022
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VP/Other Executive

IQVIA’s ongoing support is extremely good. We are also at liberty to interact with multiple teams...

Apr 2022
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