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IQVIA Hospital Information System (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
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Commentary Summary

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User Commentary

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Manager

Product

IQVIA Hospital Information System has met the minimum accreditation requirements. The EMR module's...

Jul 2025
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(0)
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Manager

Loyalty, Product

IQVIA Hospital Information System's biggest opportunity for product improvement is the EMR system....

Jul 2025
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(0)
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CTO

Product

IQVIA's system is quite complete for all features for care providers, nurses, and other healthcare...

Jun 2025
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(0)
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CTO

Loyalty

We chose IQVIA because they were more comprehensive outside of their EMR. They had features for...

Jun 2025
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CTO

Product

IQVIA has basic features that we can adopt, but they need to invest more time and resources into...

Jun 2025
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(0)
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Manager

Loyalty

I would definitely choose IQVIA's system again because we haven't had any issues with the platform...

Jun 2025
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Manager

Product

Interoperability is a major thing. IQVIA's system has awesome interoperability options....

Jun 2025
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(0)
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Manager

Value

There are two different applications in IQVIA. One is IQVIA's basic HRIS, and the other is...

Jun 2025
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Manager

Relationship

Even late at night, IQVIA's support people will respond and give us solutions with minimum time...

Jun 2025
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(0)
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Manager

Relationship

IQVIA's executive involvement is very important because as a customer, we need some solutions. The...

Jun 2025
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Manager

Product

IQVIA mainly needs to focus on the management of system information reports. They need to integrate...

Jun 2025
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Manager

Product

User friendliness is our biggest requirement for IQVIA. The solutions that are delivered for...

Jun 2025
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CIO

Relationship

One of the product's biggest opportunities for improvement is with enhancing user friendliness,...

May 2025
||
(0)
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CIO

Product

One of IQVIA's biggest strengths is the range of functionality that is available. The things that I...

May 2025
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(0)
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VP/Other Executive

Relationship, Product

One of the vendor's biggest opportunities for product improvement lies in better alignment with user...

May 2025
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(0)
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VP/Other Executive

Product

One of the vendor's biggest strengths is the ability to customize modules to fit specific needs. The...

May 2025
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Manager

Value

IQVIA's biggest strength is that they avoid charging additional fees.

Aug 2024
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Manager

Relationship

One change that IQVIA could make to improve our experience would be speeding up product enhancements...

Aug 2024
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Manager

Product

One of IQVIA's biggest opportunities for improvement would be increased site visits. I think they...

Aug 2024
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Manager

Relationship

To improve our experience as a customer, IQVIA should summarize and consolidate ticket requests....

Aug 2024
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Manager

Relationship

IQVIA is a vendor with a lot of strengths. They are professionals who are sincere and dedicated to...

Aug 2024
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(0)
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CEO/President

Relationship

We have a very good alignment with IQVIA in our relationship and in how we approach our agreement.

Aug 2024
||
(0)
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CEO/President

Product

IQVIA Hospital Information System is more flexible in meeting our country-specific workflows and...

Aug 2024
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(0)
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Manager

Relationship

The support we are getting from the IQVIA team is good because whenever there are issues or a change...

Aug 2024
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(0)
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Manager

Product

The vendor has met almost all our local needs. The vendor can improve their reporting part because...

Aug 2024
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Manager

Product

The revenue statistics need to improve. The billing total time is fine. I would recommend that the...

Aug 2024
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(0)
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Manager

Operations

We don't receive so much training. My expectation about training is if the vendor is putting out any...

Aug 2024
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Manager

Operations

We get implementations as per the requirement. The vendor doesn’t give new upgrades. The new...

Aug 2024
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Manager

Product

The vendor could improve the doctors' app. The vendor is doing the patient mobile app. They have...

Aug 2024
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(0)
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Manager

Product

IQVIA is quite good. We have been using their systems for the last few years. And our users,...

Aug 2024
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Director

Product

The biggest opportunities for improvement would be to have three-way matching for noninventory items...

Aug 2024
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(0)
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Director

Relationship, Value

My experience as a customer would be improved if we got a free upgrade to a newer version to enjoy...

Aug 2024
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(0)
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Director

Relationship, Product

IQVIA's biggest strength is that we can get a response within 4 hours.

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Operations

My concern always is IQVIA’s project manager. I am not satisfied with the project manager because of...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Product

In terms of localization, IQVIA can really research more, especially on the local governance side,...

Aug 2024
||
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View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.



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