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IQVIA Hospital Information System (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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Director

Relationship, Product

The vendor’s biggest strengths are their strong technical expertise and the stability of the...

Dec 2025
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Director

Product

I like the product's easy-to-use screen and functions.

Dec 2025
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Director

Relationship, Product

The biggest opportunities for product improvement include implementing proactive monitoring and...

Dec 2025
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Director

Relationship

To improve our experience as customers, the vendor could enhance the stability and thorough testing...

Dec 2025
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Manager

Relationship, Product

The vendor's strengths are in their product support. I like that the product has lots of modules.

Oct 2025
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Manager

Relationship

The product needs to be improved with the management of financial charges in our region. Support...

Oct 2025
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Manager

Relationship

Considering IQVIA already has more experience in our region, I hope they focus and listen more to...

Oct 2025
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Director

Relationship

The vendor's biggest strength is their 24/7 support.

Oct 2025
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(0)
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Director

Product

What I like most about the product is the registration, ward board, and queue management.

Oct 2025
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(0)
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Director

Relationship

To improve our experience as a customer, the vendor could have the proper and timely rectification...

Oct 2025
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(0)
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Director

Product

The vendor needs to improve the product on the EHR and IP management sides. Now, the EHR-entered...

Oct 2025
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Manager

Relationship, Product

The system's biggest opportunity for improvement is in providing on-the-ground, in-person support....

Oct 2025
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(0)
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Manager

Product

I like the system's comprehensive coverage of all requirements, including its reports.

Oct 2025
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Manager

Product

IQVIA's system meets most of our needs because we have started to connect with other hospitals in...

Jul 2025
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Manager

Relationship, Product

During the COVID-19 pandemic, IQVIA was still new, and sometimes, they would say no when we...

Jul 2025
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Manager

Operations, Product

After the last upgrade we did with IQVIA, there was no big difference in the system from the...

Jul 2025
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Manager

Product

The system's integration isn't two-way integration. When we make a change in our system, that isn't...

Jul 2025
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Manager

Relationship

In the past year, we had less than one hour of total downtime, and that was because we got support...

Jul 2025
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Manager

Product

IQVIA Hospital Information System has met the minimum accreditation requirements. The EMR module's...

Jul 2025
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Manager

Loyalty, Product

IQVIA Hospital Information System's biggest opportunity for product improvement is the EMR system....

Jul 2025
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(0)
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CTO

Product

IQVIA's system is quite complete for all features for care providers, nurses, and other healthcare...

Jun 2025
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(0)
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CTO

Loyalty

We chose IQVIA because they were more comprehensive outside of their EMR. They had features for...

Jun 2025
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(0)
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CTO

Product

IQVIA has basic features that we can adopt, but they need to invest more time and resources into...

Jun 2025
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(0)
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Manager

Loyalty

I would definitely choose IQVIA's system again because we haven't had any issues with the platform...

Jun 2025
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(0)
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Manager

Product

Interoperability is a major thing. IQVIA's system has awesome interoperability options....

Jun 2025
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(0)
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Manager

Value

There are two different applications in IQVIA. One is IQVIA's basic HRIS, and the other is...

Jun 2025
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Manager

Relationship

Even late at night, IQVIA's support people will respond and give us solutions with minimum time...

Jun 2025
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Manager

Relationship

IQVIA's executive involvement is very important because as a customer, we need some solutions. The...

Jun 2025
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Manager

Product

IQVIA mainly needs to focus on the management of system information reports. They need to integrate...

Jun 2025
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(0)
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Manager

Product

User friendliness is our biggest requirement for IQVIA. The solutions that are delivered for...

Jun 2025
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CIO

Relationship

One of the product's biggest opportunities for improvement is with enhancing user friendliness,...

May 2025
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CIO

Product

One of IQVIA's biggest strengths is the range of functionality that is available. The things that I...

May 2025
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VP/Other Executive

Relationship, Product

One of the vendor's biggest opportunities for product improvement lies in better alignment with user...

May 2025
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(0)
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VP/Other Executive

Product

One of the vendor's biggest strengths is the ability to customize modules to fit specific needs. The...

May 2025
||
(0)
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Manager

Product

IQVIA Hospital Information System was good on the government side of things, and I like the...

May 2025
||
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View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.



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