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IQVIA Hospital Information System (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Relationship

The relationship is the biggest strength of IQVIA. They understand our requirements. They mostly...

Jan 2024
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Manager

Product

Arcus Air HIS feels like a beta product that is not fully thought out and that is lacking in main functionalities....

Dec 2023
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(0)
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CEO/President

Relationship

With Arcus Air HIS, there is very little proactive support. We initiate everything ourselves.

Dec 2023
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(0)
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CEO/President

Relationship, Product

IQVIA is now using cloud technology a lot, and we like that. Arcus Air HIS is working very well.

Dec 2023
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Director

Product, Value

There is a screen in Arcus Air HIS for when we give a patient medication, and we can view the screen...

Nov 2023
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(0)
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Director

Relationship, Product

Support and innovation are the biggest strengths of IQVIA. Our doctors have found Arcus Air HIS...

Nov 2023
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(0)
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Director

Relationship

Lately, IQVIA’s support team has not been very prompt, and I have had to repeat my requests many...

Nov 2023
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(0)
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Director

Product

An improvement we would like to see from IQVIA would be a change to the graph of one of the charts...

Nov 2023
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(0)
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Director

Relationship, Product

Some things are working okay with Arcus Air HIS, and with other things, we need to talk to IQVIA...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would like better turnaround times and better SLAs in terms of support from IQVIA. Sometimes, it...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Value

When I raise problems to IQVIA, they are responsive and get things done on a fast scale. Also, we...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

In terms of keeping their promises, IQVIA is above average. However, there are some things that they...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

IQVIA’s default factor is to charge for every request and change that they see.

Nov 2023
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(0)
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VP/Other Executive

Operations

Our implementation was done remotely, and I wish that IQVIA had been more physically present because...

Nov 2023
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(0)
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VP/Other Executive

Product

Most doctors found the interface in Arcus Air HIS a bit full when trying to translate it to their...

Nov 2023
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(0)
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VP/Other Executive

Product

We can’t really maximize the benefits with Arcus Air HIS that we initially predicted because of...

Nov 2023
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(0)
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VP/Other Executive

Value

If IQVIA were to pursue a one-size-fits-all approach, they would have to be open to some localized...

Nov 2023
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(0)
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Manager

Relationship

IQVIA responds after we create tickets, and they respond in maybe an hour or two just to give us a...

Oct 2023
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(0)
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Manager

Product

I wish IQVIA could do more to the product to enhance it for telemedicine and then provide an avenue...

Oct 2023
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(0)
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CMO

Product

With IQVIA, things are now better than before in many ways. We are always trying to make...

Oct 2023
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(0)
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CMO

Operations

The vendor’s training was a very bad experience. The trainer was very bad, and the training was not...

Oct 2023
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(0)
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CMO

Relationship

We got some problems fixed with the product, but some problems haven't been fixed. Some of the...

Oct 2023
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(0)
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Manager

Relationship

The vendor's biggest strength is their support. The biggest area we would like the vendor to improve...

Oct 2023
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(0)
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Director

Product

When we receive new medications and add them to our list, they aren't identified in the system. We...

Oct 2023
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(0)
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Director

Product, Value

After we applied the program, we were surprised by what it gave us, and we felt good about it. Now,...

Oct 2023
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(0)
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Director

Product

Some of the challenges we have faced with the system include the quantities of medications. The...

Oct 2023
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(0)
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Manager

Product

I don't think that the platform needs improvements, but it might be nice if the vendor were to add...

Oct 2023
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(0)
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Manager

Relationship

IQVIA keeps their promises 100%. They work with us and support us. But in the last few months, the...

Oct 2023
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(0)
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Manager

Relationship, Product

Arcus Air HIS is excellent for us. It is an easy and comprehensive system.

Oct 2023
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(0)
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Manager

Operations, Product

The best thing about Arcus Air HIS is its flexibility. It isn't complicated like other systems that...

Oct 2023
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(0)
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Director

Product

One of the best things about Arcus Air HIS is that the system is always being developed and...

Oct 2023
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(0)
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Manager

Loyalty, Product

The product is configured to our lab devices. That will allow results to automatically go to the...

Oct 2023
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(0)
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Manager

Operations, Product

All of our physicians are satisfied with the system. It is easy to train people on the system and...

Oct 2023
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(0)
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Manager

Relationship

IQVIA's support is great. We have support for each of our organizations, and the vendor supports us...

Oct 2023
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(0)
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Manager

Relationship

Arcus Air HIS is a good and flexible system. The vendor's support team is good, and they help us...

Oct 2023
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(0)
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Director

Product, Value

Arcus Air HIS is very robust, and on the clinical side, it is one of the top products in the...

Oct 2023
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(0)
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Director

Relationship, Operations

At the time of the implementation, IQVIA was very supportive. And now that we are using the system...

Oct 2023
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(0)
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Director

Product

The existing Arcus Air HIS dashboard is not what we were expecting. The system needs to improve...

Oct 2023
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(0)
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Director

Relationship, Product

IQVIA should improve the quality of software development and do more quality assurance before...

Oct 2023
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(0)
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Director

Relationship, Product

Arcus Air HIS meets most of our needs for most clinical and financial modules. However, it meets...

Oct 2023
||
(0)
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Manager

Relationship, Product

IQVIA could help improve users' understanding of requirements.

Oct 2023
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(0)
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Manager

Relationship, Product

IQVIA should analyze modules that are associated with healthcare but are outside their HIS. They...

Oct 2023
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(0)
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Manager

Relationship

Digitization is a core of many organizations nowadays, so IQVIA should ensure the quality of their...

Oct 2023
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(0)
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Manager

Product

The system meets most of our needs for multiple clinical modules. However, it only meets some of our...

Oct 2023
||
(0)
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Director

Relationship, Value

IQVIA could improve the user experience to save time and increase productivity.

Oct 2023
||
(0)
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Manager

Relationship

Arcus Air HIS is very user friendly. We receive good support from IQVIA; support is their biggest strength....

Sep 2023
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(0)
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Director

Product

Based on my experience with the product, I think that the system is very useful to users, even its...

Sep 2023
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(0)
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Director

Loyalty, Product

I will always be extremely satisfied with the system. We haven't faced any challenges with Arcus Air...

Sep 2023
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(0)
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Director

Loyalty, Product

We are using the system now, and we are going to continue to use it. I would buy it again. Arcus Air...

Sep 2023
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(0)
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Director

Relationship, Value

When we desire something, IQVIA delivers. There are many times when they have delivered things for...

Sep 2023
||
(0)
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Director

Relationship

The support IQVIA gives us is wonderful. IQVIA's people are available to support us with any of our...

Sep 2023
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(0)
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Director

Value

Arcus Air HIS is worth what we have paid. Using the application across all of the users we have is...

Sep 2023
||
(0)
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CTO

Operations

The implementations are challenging. The master data preparation and the integrations were a...

Sep 2023
||
(0)
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CTO

Product

The solution is quite stable. It is one of the most robust and stable software solutions that I have...

Sep 2023
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(0)
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CTO

Product

The EHR is quite good in terms of its width and depth. It covers all of the aspects. All of our...

Sep 2023
||
(0)
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Director

Relationship

Improvement is part of every business, and it provides more stability for any product. When it comes...

Sep 2023
||
(0)
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Director

Relationship

IQVIA keeps their promises. I have even worked with some of IQVIA's higher-level authorities, and...

Sep 2023
||
(0)
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Director

Operations

The vendor's implementation services were very good and supportive. The product's quality is very...

Sep 2023
||
(0)
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Director

Operations

IQVIA's people give us training whenever we need it.

Sep 2023
||
(0)
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CTO

Operations

IQVIA was excellent at supporting us through the implementation process. They were really...

Sep 2023
||
(0)
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CTO

Operations

We did have challenges before and after the go-live. Once we went live, issues kept coming. There...

Sep 2023
||
(0)
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Manager

Operations

The things that IQVIA should do over the next year to help us the most are to increase the number of...

Aug 2023
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(0)
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Manager

Relationship, Product

For 2023, we would like IQVIA to focus on the unification of a common medical file for the entire region....

Aug 2023
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(0)
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Director

Product

I would like to see improvements around the upgrades that come when new functionalities are launched....

Jul 2023
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(0)
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Director

Relationship

I am not happy with the support team and IQVIA’s involvement. If the support team is involved, then...

Jul 2023
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(0)
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Director

Product

If IQVIA were to improve the reporting part of the product, then the product would be suitable for...

Jul 2023
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(0)
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Director

Relationship

IQVIA’s support team can be classified in two ways. The junior level of the team attends our calls...

Jul 2023
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(0)
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Director

Product

We are not able to fetch any reports from certain areas of the EHR. Even when we are doing special...

Jul 2023
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(0)
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Director

Product, Value

If the reporting piece were okay, then I would buy the product again. Aside from that aspect, there...

Jul 2023
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(0)
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Director

Relationship, Product

IQVIA’s support team does not do well at all, but overall, the product's quality is good. The report...

Jul 2023
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(0)
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Director

Value

IQVIA has been posting some extra charges, but we have not committed to those extra charges.

Jul 2023
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(0)
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Director

Relationship

IQVIA's vision needs to deliver for the clients. But IQVIA's only vision is of getting attention for...

Jul 2023
||
(0)
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Director

Product

While fetching a report with more than two weeks of data, the entire application stops, and that...

Jul 2023
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(0)
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Director

Product

Arcus Air HIS as a whole has good software in its EMR and registration modules. All other modules...

Jul 2023
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(0)
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Manager

Product

Arcus Air HIS is working nicely, but the reporting needs to be improved. The billing and laboratory...

May 2023
||
(0)
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Manager

Product

IQVIA has not made any major modifications to Arcus Air HIS. The reporting module doesn’t have any...

May 2023
||
(0)
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Manager

Relationship

IQVIA's support is good, but they have to modify things a little because the process is lengthy....

May 2023
||
(0)
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Manager

Product, Value

The overall quality of Arcus Air HIS is quite good, but the infrastructure required for running the...

May 2023
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(0)
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Manager

Loyalty, Value

I am working on costs because moving Arcus Air HIS to the cloud will cost a lot.

May 2023
||
(0)
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Manager

Loyalty, Product

The images getting pulled from our PACS are integrated with Arcus Air HIS. I am asking IQVIA to...

May 2023
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(0)
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Manager

Product

We are quite happy with Arcus Air HIS, and the vendor is doing good things. The EMR is quite good,...

May 2023
||
(0)
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Manager

Operations

The initial training from IQVIA was good. Nowadays, training is not required because almost all our...

May 2023
||
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